Commercial Loan Officer resume examples

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Skillful Commercial Loan Officer resume

RAHEEM MALIK
Summary

Experienced Customer Service Representative II with a background in leadership holding over 4 years of demonstrated knowledge/competency in servicing both internal and external customers who consistently meets and exceeds performance standards. Looking to support management in ensuring an efficient and cost effective department by planning, coordinating and supervising all administrative, operative and employee functions as Team Leader I.

Skills
  • Six Sigma Process Improvement Methodologies
  • Strong organizational skills
  • Ability to utilize corporate production and reporting systems
  • Excellent analytical skills
  • Claims, membership and billing inquiry experience
  • Knowledge of Project Management process
  • Problem resolution
  • Coaching and mentoring
  • Performance monitoring
  • Consultation and advisory
Experience
Customer Service Representative (CSRII) 04/2014 to Current Blue Care Network of Michigan Southfield, MI
  • Participates with Quality Improvement Workgroup to increase overall quality scores within the department
  • Analyzed all 2018 4th Qtr quality errors to target CSR common issues and recommended improved systems which will expedite work
  • Created informational material to support servicing of commercial accounts
  • Exceeded organizational metrics and goals (459) by 80% (370) for ACHT over a 6 month period
  • Reduced wrap and documentation metrics by 18% over the same time period
Commercial Sales Manager 04/2014 AutoZone Traverse City, MI
  • Developed, and implemented new and improved systems that increased Commercial sales by over 50%
  • Prepared presentations from statistical reports to present to both internal and external personnel
  • Trained, coached and coordinated 5 drivers to enhance overall efficiency of the Commercial Program
  • Analyzed both routine and non-routine reports for implementation of improved production workflows
  • Represented Commercial Sales division in work group meetings and at annual conference
  • Maintained effective working relationships and high customer service levels with various auto repair shop owners adding multiple new accounts withing my first 3 months
  • Supervised 11-15 store employees as 2nd in command to Store Manager
Education and Training
Six Sigma Black Belt: PROCESS IMPROVEMENT Lawrence Technological University Southfield, MI, United States
Bachelor of Arts: PSYCHOLOGY Albion College Albion, MI, United States
High School Diploma: JUNIOR RESERVE OFFICERS' TRAINING CORPS Charles C. Rogers Military Academy Detroit, Mi

Cadet lieutenant colonel (C/LTC)

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Popular Commercial Loan Officer resume designs

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Job-winning Commercial Loan Officer resume

Amber Dimitriadis
Professional Summary

Personable business professional who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in maintaining a positive attitude while interacting with demanding clients. Able to establish strong working relationships and support team members' growth and success.

Skills
  • Goal-oriented
  • Self-sufficient
  • Positive attitude
  • Flexible
  • Team player
  • Excellent work ethic
  • Bookkeeping
  • Account management
  • Time management
  • Detail-oriented
  • Excellent communication skills
  • Quickbooks proficiency
  • Highly organized
  • Microsoft Office proficiency
  • Social media knowledge
Work History
  • Office Manager
  • Best Framing
  • Costa Mesa, CA
  • October 2018 to Current
  • Performed billing, collection and reporting functions
  • Compared vendor prices to ensure optimal savings
  • Management of office and production inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
  • Monitored and evaluated personnel performance to complete regular reviews, recommend advancement or address productivity concerns
  • Coordinated and maintained office organization to keep facilities efficient, organized and professional
  • Maintained computer and physical filing systems
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current
  • Verified 17 salaried and hourly employee time cards to prepare accurate weekly payroll
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quickbooks and MS Office
  • Sourced vendors for special project needs and negotiated contracts
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance
  • Small Business Owner Operator
  • Fine Art Framing
  • Huntington Beach, CA
  • October 2008 to September 2017
  • Managed business finances, including paying vendors/suppliers for products services rendered
  • Prospected to obtain new accounts while maintaining relationships with existing accounts
  • Prepared income statements, balance sheets and projected cash flow
  • Solicited new business accounts by cold calling and networking
  • Established Quickbooks accounting system to reflect accurate financial records
  • Generated invoices upon receipt of billing information also tracked collection progress
  • Communicated with customers to identify and resolve outstanding payments
  • Managed inquiries from customers and vendors, responded to all correspondence
  • Made sure that products were produced on time while maintaining QC
  • Oversaw production process and managed production schedule
  • Responsible for achieving production requirements
  • Maintained friendly professional customer interactions at all times
  • Handled staffing, disputes, terminating employees while administering disciplinary procedures
  • Loan Processor, Escrow Assistant
  • Bankers Diversified Mortgage
  • Santa Ana, CA
  • April 2002 to October 2008
  • Originated, reviewed, processed, closed and administered customer loan proposals
  • Submitted loan applications to underwriter for verification and recommendations
  • Developed prospects for new loans by conducting cold calls weekly
  • Reviewed and edited loan agreements to ensure accuracy
  • Maintained strict confidentiality of bank records and client information
  • Recommended loan approvals and denials based on customer loan application reviews
  • Maintained friendly and professional customer interactions
  • Added new material to file records and created new records
  • Organized forms, made photocopies, filed records and prepared correspondence and reports
Education
  • High School Diploma
  • Douglas High School
  • Minden, NV
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Experienced Commercial Loan Officer resume

RAHEEM MALIK
Summary

Experienced Customer Service Representative II with 4 years of demonstrated knowledge/competency in analyzing complex claims, inquiry processing, and Blue Card processes who consistently meets and exceeds performance standards. Looking to support management in implementing new and improved production workflows to improve customer service levels and overall quality as an Analyst. 

Skills
  • Knowledge of Blue Card
  • Proficient with PC application and/or mainframe systems
  • Ability to utilize corporate production and reporting systems
  • Excellent analytical skills 
  • Ability to analyze complex claims
  • Strong interpersonal skills
  • Effective verbal and written communication skills
Experience
Customer Service Representative 04/2014 to Current Blue Care Network of Michigan Southfield, MI
  • Assist providers, members, agents, CSR's and others with investigating, processing and/or resolving inquiries via telephone, email and written correspondence regarding claims, both professional and facility, benefits, membership, eligibility, materials, provider changes, complex inquiries and more 
  • Processes an average of 20+ transactions each day for timely resolution of problems
  • Exceeded organizational metrics and goals (459) by 20% (375) for ACHT over a 6 month period
  • Reduced wrap and documentation metrics by utilizing procedures
Commercial Sales Manager 02/2013 to 04/2014 AutoZone Traverse City, MI
  • Developed and implemented new procedures and processes which aided in increasing Commercial sales by over 50%
  • Prepared presentations from statistical reports to present to both internal and external personnel   
  • Developed and coordinated 5 drivers to enhance overall efficiency of the Commercial Program
  • Analyzed both routine and non-routine reports for implementation of improved production workflows
  • Represented Commercial Sales division at annual conference
  • Maintained effective working relationships and high customer service levels with various auto repair shop owners
  • Supervised 11-15 store employees as 2nd in command to Store Manager
Customer Service Associate 03/2009 to 01/2012 CSA Hewitt & Associates, P.C Orlando, FL
  • Addressed customer service inquiries in a timely and accurate fashion
  • Demonstrated mastery of customer service call script within specified timeframes
  • Developed effective relationships with call center departments through clear communication
Education and Training
Bachelor of Arts: PSYCHOLOGY 2012 ALBION COLLEGE ALBION, MI PSYCHOLOGY
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