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Personal Information
Date Of Birth : 24th Oct 1977
Professional Summary

Customer-driven and forward-thinking Sales Manager with more than 17 years' experience in fostering long-lasting relationships and partnerships, retaining top customers and enhancing profit strategies. Looking forward to work in your esteemed organization and with further learning and experience would create a niche for myself and increase the productivity of the company.

Skills
  • Analytical problem solver
  • Strong interpersonal skills
  • Positive and upbeat
  • Decisive
  • Goal-oriented
Work History
Sales Consultant 06/2000 to 09/2001
Sharayu Motors Mumbai, Maharashtra

§ Responsible for finance and sale of Hyundai passenger cars in retail as well as in corporate sector.

§ Responsible for arranging finance for prospective customers.

§ Help colleagues to achieve their sales targets.

§ Increased Finance penetration.

Dealer Relation Executive 09/2001 to 06/2003
Standard Chartered Bank Mumbai, Maharashtra

§ Responsible for procuring business for the Bankthrough Dealer Channels

§ Maintaining cordial business relations with therespective Dealerships

Team Leader 05/2003 to 06/2007
Linkway Honda (Autohangar (I) Pvt. Ltd.) GOREGAON (E), Maharashtra

§ Responsible for sale and finance of Honda vehicles.

§ Supervising and regularizing sale of Branch on daily basis.

§ Allocate and maintain stocks and help in procurement of fresh stocks.

§ Help subordinates in achieving their targets.

§ Send Daily MIS of branch to higher management.

Sales Manager 06/2007 to 07/2008
Max New York Life Insurance Co. Ltd. Mumbai, Maharashtra

§ Recruit and nurture Advisors.

§ Conduct Product and Sales Training for advisors on regular basis.

§ Drive Team to increase productivity.

Territory Manager - CDA 07/2008 to 03/2009
Reliance Life Insurance Co. Ltd. Mumbai, Maharashtra
  • Recruit Business Partners
  • Train Business Partners to recruit Advisors and create team to get business
  • Conduct Training programs for Business Partners and Advisors
  • Motivate team to get Business
Sr. Sales Manager 01/2009 to 01/2013
Apex Honda (Aadya Motors Pvt. Ltd.) Mumbai, India


§ In charge of 2 locations

§ Setting Sales Consultants as well as Team Targets

§ Ensuring effective enquiry management.

§ Motivating and managing the Sales Teams towards attainment of the target.

§ Responsible for the Sales and SSI for the dealership.

§ Planning, Strategist and Ordering of vehicles from Honda.

§ Managing the Fund Flow and calculating retention.

§ Implementations of Honda EDGE SOP. Updating the higher management of the daily activity of the dealership

Highlights

Represented Apex Honda consecutively thrice in the NSM contest

Won the award for Best IQ in National Sales Manager Contest 2011

Won the BEST SALES MANAGER – WEST ZONE award in NSM 2012

Consistently among the Top 5 dealership Pan India in retail sales.

Earned Fully paid Company Incentive Trip to Goa with entire Team in October 2009.

Honda Incentive trip to Thailand in 2010.

Company Incentive trip to China in 2011.

Deputy Manager 02/2013 to 02/2017
Arabian Car Marketing Co LLC ( Ford Franchise of Saud Bahwan Group) Muscat, Oman

§ Branch In Charge

§ Conducting daily kick off meetings with subordinates

§ Assisting subordinates to achieve their target as well as my Individual target

§ Supervising the Branch Stock requirements

§ Service coordination for smoother vehicle delivery and service Supervising and conducting Outdoor activities and various campaigns

Sales Manager 04/2017 to Current
Solitaire Honda (Krish Cars Pvt. Ltd.) Mumbai, Maharashtra
  • Responsible for achieving Sales as well as SSI scores
  • Planning, Strategizing and Ordering of vehicles from Honda
  • Managing Fund Flow
  • Improved SSI scores of outlet from 897 (W1-94ki) to consistent 951 (W2 96ki)
  • Lost Sale Analysis and retention calculation
  • Implementations of Honda EDGE SOP
  • Organising Outdoor as well as showroom events to increase enquiries
  • Updating higher management of daily activity of dealership
    Planned and directed staff training and performance evaluations
Languages
English, Marathi, Hindi, Konkani, Arabic (Spoken basic)
Education
Masters: Marketing Management Welingkar's Institute Of Management Studies (Mumbai University - Matunga, Mumbai
B.Sc (Microbiology): Microbiology 2000 From Mumbai University - Mumbai

Higher Secondary Certificate (12th): Science 1996 Acharya Marathe College of Arts, Science and Commerce - Mumbai
Languages
English, Marathi, Hindi, Konkani, Arabic (Spoken basic)
Extra Curri-cullum

* Captain of the Table Tennis Team in School and College.

* Represented School and College in Cricket.

* Part of the college troupe participating in MALHAR and other college festivals.

Interests

* Reading Books

* Staying Fit

* Trekking

* Socializing

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Professional Summary

Successfully worked in diverse cultures and environments as a Public Relations & Advertisement Manager, Freelance Scuba Diving Instructor, Sales and Customer Service Representative.  Awarded 4 times and promoted 3 times for contributing to the company.  Flexible and highly goal driven.

Highlights
  • Bilingual-Japanese/English-great communication skills
  • 15 years Public Relations & Advertisement experience in Japan including management
  • 3 years work experience in Hawaii
  • Professional in AD/PR and customer service
  • Scuba Diving and Snorkeling Instructor on boats
  • Reservations for Tour Company in Honolulu
  • Creative thinker with eyes for detail
  • Ability to work in a demanding role
Work History
Sales Representative / Freelance Scuba Diving Instructor 09/2016 to Current
Tory Burch, South Pacific Water Sports, Marine Express. Honolulu, HI
  • Sales Associate in both Tory Burch and Dive company. Achieved 117% to plan during 2017 for Tory Burch. 
  • Experienced Instructor for Snorkeling/Diving. Instructed over 350 students at Hanauma/Kaneohe Bay while assuring their safety and fun atmosphere.  Great up-selling and customer service skills.
Customer Service Representative 12/2014 to 11/2015
Star of Honolulu Cruises and Events Honolulu, HI
  • Amplified sales for dinner cruise, wedding, whale/dolphin excursions, and entertainment dinner show to customers based on their requests and preferences, while maintaining knowledge of current sales and promotions. 
  • Translated and summarized customer comments (from more than 1500 customers) every day.
  • Resolved customers inquiries (i.e. lost sunglasses, phones, wheelchairs) promptly.
Manager of Advertising & Public Relations 10/2005 to 06/2014
L'Oreal Japan Tokyo, Japan
  • Reduced cost by consolidating PR function; more than ¥500,000 per month (about $5000/mo). 
  •  Increased free editorial exposures drastically (plus 640% first year and over 120% per annum).
  • Revitalized connection with French team through communication.
  • Successfully promoted brand image by planning/executing press trip to Paris, press conferences, press caravans and tie in advertisements.
  • Streamlined daily PR activities by collaborating with printing company. 
  • Managed shooting of the products, retouching and printing directions.​
Deputy Manager of Advertising & Public Relations 09/2001 to 10/2005
Inter Face Inc. Tokyo, Japan
  • Directly supervised 3 team members.
  • Awarded 3 times from the president of the company by contributing to sales through administering innovative PR strategies and sales promotions.
  • Organized 3 trade shows and Christmas party each year to create excellent company relations with distributors, customers and media personnel.
Coordinator of Public Relations 08/2000 to 02/2001
Prada Group Company, CID Japan Co., Ltd. Tokyo, Japan
  • Increased consumer awareness to achieve sales target by introducing newly launched Prada Skincare Line to Japanese market.
  • ​Wrote press materials and made presentations to media representatives.
  • Contributed to team success by exceeding team sales goals by selling $1600 to one customer, resulting more than $2000 that day.
Coordinator of Advertising & Public Relations 03/1997 to 08/2000
Parfums Givenchy Co., Ltd. Tokyo, Japan
  • Awarded from VOCE and FraU for Teint Minimal (foundation), the first product I was responsible for PR activities.
  • Maintained and organized a customer database of over 800 journalists nationwide.
  • Reduced shipping costs by 15% through negotiating to different mailing companies.
Education
MSDT: Scuba Diving 2016 Hawaii Scuba University - Oahu, HI
Bachelor of Arts: Human Science 1997 Keio University - Tokyo, Japan
High School Diploma 1992 Tenafly High School - Tenafly, NJ

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Professional Summary
I am a strong minded person who is well respected in my workplace, highly motivated and will always give 100%. 
Skills
  • Basic self defense skills
  • Good with numbers and math
  • Always wanting to learn
  • First Aid
  • Great problem solver
  • Fast learner
Work History
Spencers Daily Foods Fast Food/ Barista | Bendigo Market Place, Vic | June 2012 - April 2013 My first job working 30+ hours per week. I worked in a busy food court serving food and making coffees. I learnt to handle cash and serve the customers orders working to time frames set by the manager. I consistently brought in the highest amount of sales for each day. In the quieter parts of the day i would help prepare food, clean and wash dishes.
McDonald's Crew Member | Sebastopol, VIC | May 2013 - September 2014 I started this job in a casual position. With the great training that McDonald's provided, i quickly become competent in all areas required and was promoted to a full time position.
I worked mainly in the drive through taking orders and also serving food and drinks. One day per week i would work in the kitchen cooking food and making burgers. 

I performed all position responsibilities accurately and in a timely manner.

ALDI Kangaroo Flat (Bendigo) Deputy Manager | Kangaroo Flat, VIC | September 2014 - Current Majority of my time at Aldi is working to time frames,  whether that be independently or working with fellow employees to get the job at hand done. The workload for Aldi staff is higher in comparison to holding a position with other retail competitors, in order to hold true to keeping costs down to pass onto the consumer; as a result of which my position was constant and consistently fast paced and demanding.
Being a Deputy Manager a lot of the staff look up to me for my leadership skills and quick thinking in stressful situations.
When I'm the shift manager, i have responsibility of the safe, staff, orders, the shop and any incidents that may happen throughout the day.
Education
High School Diploma Bendigo Senior Secondary College Bendigo, VIC, Australia | 2012
Weeroona College Bendigo | 2011
California Gully Primary School | 2007
Additional Information

Achievements: Hapkido (martial arts) junior black belt, 2014 Australian U/18's 8 ball team, 2010 Australian U/15's 8 ball runners up, 2008 Australian U/12's 8 ball Champion and 7 time Victorian junior 8 ball champion.

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Summary

I have more than 15 years of retail experience across, Store Management, Category Management, and Supply Chain. Attention to detail, a 'can do' attitude, handling a team that wins are my plus points. I am open to work in new fields. I am in Adelaide on a Permanent Visa and have the right to work in SA.

Skills
  • Store Management
  • Category Management
  • Customer Service
  • Marketing 
  • Team Management
  • Change Management
  • Execution
  • Supply Chain
Experience
April 2017 to January 2018 Nature's Basket Limited
  • 10 months) Manager -Category Management Godrej Natures Basket is the pioneer in neighborhood Gourmet Food in India.
  • Handled the online and offline businesses for Fresh Food- Ready to Eat / Drink, Dairy, Wine & Beer & Beverage categories.
  • Solely responsible for delivering the top-line and bottom-line targets for the said categories.
  • Took the online sales in the said categories to 15% of the total sales.
  • Vendor management, designing customer-focused assortments, offers planning, buying right & leveraging growth levers to deliver growth targets.
  • Dairy sales reached their lifetime highest thrice while I was here.
September 2015 to March 2017 Avenue Supermarts Ltd
  • Lead - Category Management DMart one of India's most profitable retail chain was venturing into the online business.
  • Solely responsible for setting up the Category ground up for e-com operations Planning, and executing the complete Procurement Cycle, Replenishment Cycle & SOPs for the same Responsible for designing the pricing & commercial policy for the channel Led cross-functional teams (IT, Warehousing etc) for value chain integration Recruited and led a team of 5 category managers.
  • Worked closely with IBM and Infosys teams to build a better infrastructure.
August 2014 to August 2015 Future Consumer Enterprise Ltd
  • 1 year 1 month) Category Head -Mumbai FCEL Small Formats KB's Fairprice was the only small-format neighborhood chain that Future Group had at the time in urban areas.
  • Launched a New format KB's Conveniently Yours which was premium in nature.
  • Led strategy formulation & execution for all categories being planned & bought across gourmet and discount formats Created the Assortment and Profitability plan for KB's Conveniently Yours Handled the complete procurement cycle- including contracts, buying and merchandising, and supply chain for two formats Private Label Focus across three major Product lines -Staples, FMCG, and General Merchandise.
  • Contract Negotiating and closing TOT (Terms of Trade ) across vendors Assortment Planning & Category Rationalization MBQ setting, ARS setting, and Inventory Planning.
  • Responsible for designing the pricing & commercial policy for the channel Planning and executing in-store offers and advertising Driving Customer Insights into strategies which drive performance Expertise in handling diverse and cross-functional teams with focus on a common goal Took the format to the highest ever margins & started the new concept with 20% margins at store level Instrumental in getting more than 4.5 million of stuck TOT money from vendors.
Store Manager
May 2013 to July 2014
Future Group India FoodHall Delhi NCR
  • Foodhall was the underdog with Natures Basket, local Modern Bazaar and Le Marche already existing in Delhi NCR area and each having multiple stores.
  • Led a Team of 120 People spread across two locations New Vendor Development & Product Rationalization Store P&L Management Handling Roster for two locations.
  • Ensuring Quality Merchandising and handling all and buying decisions Vendor Management and Product Purchase Management Handling the complete in-store marketing Handling and Managing Legal Compliance Update customer database, consolidate weekly & monthly reports Interview, hire, train, direct, reward, and discipline associates; appraise associate performance; resolve complaints Future Group India.
Manager
April 2011 to May 2013
Future Group India
  • The idea was to build an indigenous wholesale model for the group, for which my work was to not only come up with the location but also the model for the group.
  • Building and executing the first Cash & Carry Model Store in the group.
  • Strategy and profitable implementation of the Franchise Model and scaling it across Geos Increase in category margins and bottom line profitability.
  • Leading and mentoring a team of Multi-State Franchise Operation Managers & Franchise SOP development Building and execution of complimentary models to assist in franchising e.g.
  • Hub & spoke Wholesale and franchisee Stores in Gujarat and Punjab Working on Government tie-ups under NSDC schemes (KBFP) and Sakhi Mandals (Local Women Self Help Groups).
April 2010 to March 2011 Bigbazaar.com
  • Joined Futurebazaar.com to relaunch futurebazaar.com, and was the category head for General Merchandise for bigbazaar.com.
  • Functioned as Category Head Bigbazaar.com Increased the sales of watches and jewelry category online by 100%.
  • Successfully registered 200% growth and turnaround in key categories being General Merchandise and Home Fashion.
  • Did Vendor Tie-ups and started new modes of online sales - (Consignment Basis) Administered the business operations for managing all categories for Bigbazaar.com, Non-Apparel in Pantaloon.com and key categories for FutureBazaar.com Handled SEO and key digital marketing initiatives for all online portals.
Deputy Manager
April 2009 to March 2010
Future Group India Retail Group Strategy
  • Aadhaar a rural retail venture taken over from Godrej group was to be made profitable and there was a stress on margins.
  • General Merchandise was added to the assortment with a view to raise margins and reach new customers.
  • Functioned as a Category Head General Merchandise (pan India) for Aadhaar (the rural retail venture).
  • Entrusted with the responsibility of undertaking Inventory Rationalization for the whole concept and handled reverse Logistics (Aadhaar).
  • Future Group India.
Asst. Manager-Innovation and Incubation
May 2007 to March 2009
Future Group Mumbai, MH
  • The main role was to handle all business side of the Innovation and Incubation Centre, and after a successful run to hand over to the main business.
  • Worked as a core team member of Innovation and Incubation Team HO Key role in forging strategic alliance with NGOs along with World Vision India.
  • Worked on key projects including - Big Bazaar Best Deals (India's first deals only store), Big Bazaar Unlimited (India's first Hybrid store), Bangkok Fashion (Free stitching of fabric bought), Top 10 (Youth Fashion) among others.
Management Trainee
July 2006 to April 2007
Future Group Mumbai, MH
  • Started work in Future Group as a Management Trainee at the store handling Grocery as Department manager for Staples and then staples CPG/FMCG.
  • Augmented the sales of a retail store in Mumbai by 40% with customer outreach Facilitated 99% clearance of non-moving goods for a store in Mumbai Introduction of "basket in hand "campaign that increased Avg.
  • Bill Size Conceptualization and implementation of "Learn from Vendor" Planned and structured the "home delivery program" Then went on to Lead the Reverse Logistics Program in West Zone because of the work I did in the store.
  • Entrusted with the responsibility of managing Reverse Logistics with distinction of achieving savings worth 3.5 million Spearheaded the launch of the outlets and headed supply chain for the West zone Formulated the training and awareness modules for boosting asset recovery.
Business Development Manager
May 2001 to June 2004
Weatherite Aircon
  • This was a Family held business and I was handling the City Business Development role for Mumbai.
  • Was the number one sales target achiever for 2 years in a row.
  • Handled retail and B2B sales.
Education and Training
Master of Business Administration (MBA) : 2006 Welingkar Institute of Management Marketing, Activities and Societies: Championed Retail Vertical
Bachelor of Commerce (B.Com : Commerce, 2001 Lala Lajpat Rai College Commerce
Economics, 1998 Lala Lajpat Rai College of Commerce Economics Higher Secondary, Commerce, St. Josephs Co-Ed
1996 SSC