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Executive Summary

Leader in banking operations with over 18 years of experience in commercial credit and loan documentation and 6 years in operations management. A collaborative leader dedicated to identifying and providing resources to employees in order to improve performance, employee engagement, and accuracy. Known for attention to detail and ability to implement quality and efficiency improvement initiatives in fast-paced environments. Offer outstanding communication, interpersonal, and leadership skills to effectively solve customer and business partner issues.

Areas of expertise include:

  • Banking Operations Management
  • Commercial Loans
  • Loan Documentation
  • Due Diligence
  • Quality Assurance
  • Sales Management
  • Employee Training and Leadership
  • Developing Policies and Procedures
Key Contributions
  • Achieved the highest employee engagement score out of eight managers in 2016 through implementing employee appreciation and morale boosting initiatives.
  • Identified and implemented initiatives for self-identified audit issues to reduce risk, improve compliance, reduce costs, and drive the reputation of Bank of America. Notably, eliminated three full time positions through process automation and identified errors in asset filing that eliminated fees.
  • Updated procedures and documentation across numerous lines of business to ensure accuracy.
  • Served as the main point of contact to visiting executives for the Jacksonville site.
BENEFICIAL BANK Philadelphia, PA Commercial Loan Documentation Specialist 04/2017
  • Prepare commercial loan documentation in accordance with bank policy and procedures for Small Business Banking, Commercial and Industrial and Commercial Lending clients
  • Review attorney prepared loan documents to ensure accuracy
  • Knowledgeable in title insurance policies requirements and exceptions utilized in preparing loan documents for real estate secured loans
  • Manage the weekly Letter of Credit maturing loans report
  • Process renewals, reductions, terminations of Letters of Credits.
  • Ability to multi-task and handle several loans at a time with minimal errors while meeting closing deadlines
  • Maintain working knowledge of all internal policies and procedures as well as laws and regulations for Pennsylvania, New Jersey and Delaware.
  • Effectively communicate with Lenders, Attorneys and other departments within the Bank
BANK OF AMERICA, NA (BoA) Jacksonville, FL Vice President, Loan Documentation Administration Manager 03/2011 to 12/2016
  • Served as the main point of contact for business partners from Washington, DC, to Florida, maintaining relationships through daily contact and monthly meetings.
  • Led a team of 15 associates in creation of legal documents and due diligence processes for real estate and non-real estate collateral perfection for Small Business Lending, Business Banking, and Commercial Banking clients.
  • Reported on monthly production metrics and team quality reviews; coached and mentored associates to ensure continuing development and meeting performance goals.
  • Collaborated with cross-functional management teams in MA, OH, SC, and CA, and BoA's internal legal department.
  • Identifies risk and led initiatives for process improvements.
  • As the Employee Engagement Champion, coordinated events to promote employee satisfaction and team cohesion, including Employee Appreciation Day, Career Development Days, Global Service Month activities, career expos, site events, and town halls.
Assistant Vice President, Senior Credit Support Associate 06/2001 to 03/2011
  • Supported end-to-end credit management processes for Commercial Banking, including pre- and post-closing credit processes.
  • Facilitated and processed underwriting, approvals, documentation preparation, closings, renewals and extensions, and fee collections.
  • Monitored credit compliance and resolved documentation, collateral, and past-due exceptions to ensure completeness of the credit file.
  • Facilitated monthly credit monitoring meetings with credit team to ensure timely follow up of loan monitoring activities.
  • Researched and resolved client issues to ensure a high level of client satisfaction.
Officer, Senior Loan Administrator 06/1998 to 06/2001
  • Prepared loan documentation and prepared pre-closing quality reviews on all commercial loans for Business Banking markets in Florida, Georgia, and Tennessee.
  • Supported Business Bankers and clients with specific commercial loan transactions and closings.
  • Facilitated training and served as a mentor for associates.
  • Established professional relationships with internal legal counsel, outside attorneys, state appraisers, and various title companies.
  • Researched and analyzed data from vendors on Appraisals, Environmental Reports, and Title Insurance Commitments.
  • Chairperson of the reward and recognition program, "Recognizing Associate Values and Excellence".
MERRILL LYNCH CREDIT CORPORATION (MLCC) Jacksonville, FL Senior Client Service Representative 03/1996 to 06/1998
  • Provided Financial Consultants, Mortgage & Credit Specialists, clients, and prospects with mortgage product information.
  • Profiled clients to understand needs and recommend mortgage product and services.
  • Prepared training manuals and assisted with new partner training.
  • Participated in district sales office visits and department contests to increase loan origination.
Bachelor of Science: Marketing Fairleigh Dickinson University, Madison, NJ
Technical Profile
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • BoA Applications Systems (AFS Commercial Loan System, BOSS, GUS, GFS, ACTION, Virtual Vault, HotDocs, Navigator, LEO, GPA, GMS, WORKDAY)
  • Beneficial Bank Systems: Bankway, Imagecenter, Laserpro