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Professional Summary
Highly organized and detail-oriented administrative assistant with more than 15 years experience supplying thorough, organized administrative support to past and present employers. I am an individual who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and hard working abilities. Quality-focused individual committed to approaching administrative tasks with tenacity and attention to detail. Dedicated to continuous improvement in the face of a rapidly evolving and changing work environment. Extremely results-oriented and proactive in addressing and resolving problems.
Skills
  • Organized
  • Cash handling expertise
  • Sales professional
  • Team player
  • Strong team-builder
  • 35 WPM Typing speed
  • Accurate and Detailed
  • Works well under pressure 
Work History
  • Assistant Store Manager
  • Palais Royal
  • Humble, TX
  • April 2017 to Current
  • Reported to the district manager regarding all store and staff issues.
  • Assists Store Manager in responsibility for the store
  • Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs
  • Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
  • Utilizes company tools to diagnose opportunities and develops action plans to improve performance
  • Ensures all pricing, signage, and displays are correct at all times Enforces all company policies and procedures, including health, safety, and security
  • Manages and controls shrink Assists Store Manager in delivering consistent, in the moment, feedback and coaching
  • Ensures company standards are met for store and associate appearance at all times
  • Performs all duties as directed by supervisor
  • Hand Bag Specialist
  • Macy's
  • Humble, TX
  • November 2012 to April 2017
  • Acknowledge customers in a friendly and helpful manner within   30 seconds of their entry into the area 
  • Handle all returns courteously and professionally  
  • Develop a high level of product knowledge for the merchandise in the department by reading vendor tags, pamphlets, and attending training classes in order to communicate it to the customer
  • Suggest additional merchandise to compliment customer selection and engage the customer
  • Offer to call other locations if merchandise is unavailable within store
  • Offer to put purchase on customer's Macy's charge account toward the end of the shopping experience 
  • ·Responsible for achieving personal sales goals and Star Reward goals
  • Develop clientele customer list and increase department sales
  • Maintain communication with vendors, MTMs, and regional and district offices for support on driving sales, promos, and product knowledge ·        
  • Be knowledgeable of and perform sales support functions related to POS procedures ·          
  • Be aware of current promotional events and sales ·        
  • Assist sales manager or vendors with special events as needed
  • Adhere to Loss Prevention and inventory control and compliance procedures
  • Delivery Specialist
  • O'Reilly Auto Parts
  • Houston, TX
  • 2011 to 2012
  • Deliver parts and/or products to installer customers in a safe and efficient manner.
  • Collect money on C.O.D. deliveries and pick up customer returns.
  • Provide all retail and installer customers with a high level of service.
  • Support store management in accomplishment of assigned tasks.
  • Practiced safe and secure loading methods to avoid damaging goods.
  • Submitted receipts and money received from deliveries at the end of each shift.
  • Cashier
  • Lowe's Home Improvement
  • Tomball, TX
  • 2008 to 2011

  • Processing customer sales and returns by operating a cash register, handling internet and pick-up orders, looking up merchandise information for price matches.
  • Assisting other team members as needed. 
  • Addressing customer complaints over the phone and in person. 
  • Maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized
  • Monitoring for potential theft or security risks.
  • Responsible for completing all other duties as assigned
  • Loan Processor
  • Quick Source Lending
  • Houston, TX
  • 2002 to 2017
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Submitted loan applications to the underwriter for verification and recommendations.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Maintained friendly and professional customer interactions.
  • Reviewed and edited loan agreements to ensure accuracy.
  • Relationship Manager
  • Sterling Bank
  • Houston, Texas
  • 1999 to 2002
  • Handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals. Typically works with clients with basic levels of risk and complexity of needs. Generally works with higher degree of supervision.
  • With direction, acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet. Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
  • Manages risk/return and drives quality for new and/or existing clients. Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
  • Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being. Focuses on increasing client engagement and loyalty.
  • Builds an effective network of internal and external relationships, such as community and industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience. Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
  • As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies
Education
  • High School Diploma
  • Sam Houston High School
  • Houston, Texas
  • 1981
This resume is created in 7 minutes.
Professional Summary
Skills
Work History
Customer Service Representative Quality Connections Inc. - Flagstaff, AZ 03/2015 - 02/2018
  • Answered phone calls about customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Loan Specialist Fast Auto Loans, Inc. - Flagstaff, AZ 03/2009 - 07/2009
  • Submitted loan applications to the underwriter for verification and recommendations.
  • Developed prospects for new loans by conducting 5 cold calls weekly.
  • Helped customers stay on track with payments.
  • Maintained friendly and professional customer interactions.
Door Greeter/Sales Associate Pharmaca Integrative Pharmacy - Irvine, California 11/2008 - 02/2009
  • Greeted customers and  answered their questions or referred them to the appropriate staff.
  • Cashier duties, which included counting cash tills and opening and closing the store.
  • Stocked merchandise and kept up the store by building and taking down displays for marketing.
Education
Biology Northern Arizona University - Tuba City, AZ 57 credit hours
With an emphasis in Pre-Med
Liberal Studies Dine College - Tuba City, AZ 20 credit hours
Civil Engineering Arizona State University, Tempe Campus - Tempe, AZ Mathematics  18 credit hours
This resume is created in 7 minutes.
Certifications

Adv. Salesforce Administrator, Sales Cloud, Platform App Builder, 2xRanger Status Trailhead.

Skills
  • Full cycle Salesforce implementation
  • Salesforce Lightning roll out
  • Reporting/Dashboard mastery
  • Project management, analysis, development
  • Adept at implementing technology solutions and learning new systems
  • Enterprise applications
  • Agile methodology
  • Website and portal monitoring
  • Process implementation
  • Planning and implementation
  • Persuasive, persistent, and resolute
  • Proactive mindset
Work History
Solution Architect, 09/2019 to Current
T-Mobile US Inc. Bellevue, WA
  • Key Driver for Solution designs for the Salesforce platform while bringing extensive knowledge of T-Mobile systems including but not limited to: Account Hub, BOSS, BOSSi, Inseego, Samson, Middleware, SAP and JDC
  • Manage project planning, resource allocation, scope, schedule, status and documentation
  • Guide and influence partners on recommended upgrades and enhancements to integrated solutions
  • Lead deployments and provide troubleshooting and user support
  • Create and implement innovative business solutions to support corporate objectives
  • Lead Technical Debt prioritization in the B2B Salesforce instance. 2019 Dreamforce Speaker on Technical Debt
Sr Program Manager, 05/2018 to 08/2019
T-Mobile US Inc. Bellevue, WA
  • Oversee projects from concept through final delivery.
  • Manage Salesforce B2B org of 27,000 end users.
  • Lead testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing. Created standard test scripts for T-Mobile.
  • Collaborate on all stages of the systems development life-cycle, from requirements gathering to production releases.
  • Escalate system enhancements for the Business. Provided weekly Leadership updates.
  • Credited for playing key role in the solution design of the 2018 top Sales pain point in Salesforce at EVP level.
  • Took the business from a 50% success rate to 98% in upgrade automation by analyzing daily reporting and system issues to identify discrepancies.
  • Developed daily sanity check for offshore to insure production environment was stable for Sales each day.
  • Role of SME for all Salesforce related projects.
Salesforce Administrator, 07/2017 to 04/2018
T-Mobile US Inc. Bellevue, United States
  • Worked with users to determine areas in need of improvement.
  • Diagnosed and troubleshooted Salesforce defects and worked directly with Developer Team for quick resolutions. 
  • Directed onsite training for business users to maximize productivity.
  • Tested and validated enhancements/new objects added to Salesforce platform.
  • Coordinated with systems partners to finalize designs and confirm requirements. 
  • Highest individual SLA (Service Level Agreement) in 2017/2018 for Business response time on Defects and Case requests. 
  • SME at T-Mobile for Salesforce Ordering flow. 
Salesforce Administrator, 01/2016 to 06/2017
wear blue: run to remember DuPont, WA
  • Comprehensive overview of the setup, configuration and full cycle implementation of the Salesforce platform
  • Install and configure Salesforce apps as per custom object requirements
  • Lead, manage and develop End User training and awareness
  • Implemented volunteer strategies which resulted in 30% growth of base
Loan Specialist, 07/2005 to 08/2008
NOAA/NMFS Seattle, WA
  • Negotiate loans for the Government in the commercial fishing industry in excess of $6MM Prepare proposals, analyze financial documents and close loans
  • Work under tight deadlines evolving around government budget funding sessions
  • Most productive employee in Seattle office during FY 2006
Education
MBA: 2011
Columbus State University - Columbus, GA
Bachelor of Arts: BA Business Administration-Finance, Minor International Studies, 2005
University of Washington-Foster School of Business - Seattle, WA
Community Involvement

Salesforce Success Community Member 

wear blue: run to remember Director of Technology 2018-Current

This resume is created in 7 minutes.
Summary
Results-oriented, sales professional with 23 years of experience building positive relationships with customers. Performance driven Territory Sales Manager who contributes to company growth by developing new accounts and maintaining business from current customers.
Skills
  • Business development
  • Multitasking
  • Negotiation 
  • Problem solving
  • Time management
  • Customer Satisfaction
  • Strategic planning
  • Excellent communication skills
Experience
Langley FCU, Newport News, VA September 2018 to Current Consumer Loan Officer

Maintain active knowledge base of credit union products and an understanding of the qualifications required of applicants. 

Utilize good judgement to determine which potential borrowers represent good risk for credit union.

Assist branches and contact center employees to recommend the right loan products to help member's achieve their personal financial goals.

Underwrite  consumer loan applications to independent and franchise auto dealerships with a sense of urgency.

Utilize good judgement to determine which potential borrowers represent good risk for credit union.

Carrier Enterprise, Virginia Beach VA April 2018 to September 2018 Branch Manager

Manage daily store and warehouse operations, including sales and profitability.

Work with local sales rep team to develop strategies for increased traffic in store.

Communicate effectively with team, customers, vendors and regional management.

Monitor merchandising, store and warehouse organization, inventory accuracy and financial processes are followed.

Provide excellent customer service to dealers in timely fashion.


Superior Equipment Sales Inc, Chesapeake, VA March 2015 to March 2018 Territory Sales Manager

Develop sales plans to target key customers including residential, commercial, multi-family, and resort properties. Successfully prioritize HVAC supplies and equipment sales activities tailored to meet customer's needs and offer long term solutions to solidify relationships

Qualify new and existing opportunities to determine revenue potential by cold calling and leveraging current relationships.

Negotiate pricing with customers to grow business while maintaining company's margin targets.
Collaborate with colleagues to exchange selling strategies and marketing information.Organize joint sale calls and personalized training with current customers and outside vendors.

Manage customer concerns promptly and effectively.

Use a positive approach toward challenging situations while using strong analytical skills.

Position products and services as a strategic advantage to customers and communicate business drivers.


NAE Federal Credit Union, Chesapeake, VA November 2013 to February 2015 Indirect Loan Officer

Initiate contact with prospects by cold calling and networking to develop and expand existing customer sales. Persistently pursue opportunities in promoting company products and services, resulting in a 30% growth in monthly sales. 

Successfully build and maintain company brand awareness through daily customer contact which involved visting dealerships and telephone contact in Virginia and Northeast North Carolina.

Provide education and onsite training to dealership personnel, streamline understanding of programs to result in funded contracts.

Analyze market conditions and trends utilizing various databases to ensure accurate pricing to risk management and competitive landscape.

Communicate market results and trends using CRM or Salesforce to Management.

Execute underwriting decisions in field and office for independent and franchise automotive dealers.

Provide timely dealer communication on loan approvals to result in funded contracts.


Tidewater Motor Company, Virginia Beach, VA January 2013 to November 2013 Credit Underwriter

Underwrite subprime loans for independent and franchise automotive dealers.

Educate key dealership personnel on credit guidelines to control look to book ratio.

Adhere to all federal and state compliance guidelines relative to open Chapter 7 and Chapter 13 lending guidelines.

Market assigned franchise and independent automotive dealers by phone and visits.

Consistently achieve and exceed personal goals while maintaining lowest delinquency on my portfolio of loans.

Communicate funding delays to dealers and assisted funding department on missing stipulations from loan packages.

Dealer Services Corporation , Carmel Indiana January 2010 to June 2019 Sales Executive

Develop an aggressive sales plan within the state of Virginia and Northeast North Carolina for inventory financing and ancillary products.  

Build territory through effective cold calling, lead follow up, and referrals.

Increase business by building relationships with auction staff and its customers.

Continually provide dealer education to ensure compliance with floorplan guidelines and understanding of new product offerings.

Education
Old Dominion University General Studies Norfolk, VA, United States