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Professional Summary
Loan Officer with a unique set of solutions for every problem. Creative in decision making, while careful in taking conservative risks to increase sales and customer retention.
Skills
  • Cash handling expertise
  • 50 WPM typing speed
  • Consumer banking specialist
  • Positive
  • People-oriented
  • Spanish Fluency
  • Excellent time management skills
  • Analytical
  • Effective learning abilities
  • Compliance, banking laws and regulations
  • Strong customer relations
  • Exceptional sales skills
Work History
06/2015 to Current
Personal Loan Specialist Onemain Financial El Paso, TX
  • Collected member loan payments.
  • Maintained friendly and professional customer interactions.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Submitted loan applications to the underwriter for verification and recommendations.
  • Reviewed and edited loan agreements to ensure accuracy.

06/2012 to 06/2015
Service Associate ACE Cash Express El Paso, TX
  • Maintained friendly and professional customer interactions.
  • Organized, stocked and maintained the teller window area.
  • Sold cashier's checks, traveler's checks and money orders.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

06/2010 to 01/2012
Personal Banker II First Convenience Bank El Paso, TX
  • Sold cashier's checks, traveler's checks and money orders.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Maintained friendly and professional customer interactions.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Processed exchange and foreign currency.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

Education
N/A
Associate of Science: Biology
University of Texas at El Paso - El Paso, Tx
2010
High School Diploma:
Americas High School - El Paso, TX
This resume is created in 7 minutes.
Summary
To obtain full-time employment where my skills and training can lead to future growth within a progressive company.
Skills
  • Self-directed Microsoft Office proficiency
  • Excellent communication skills
  • Computer-savvy
  • Strong problem solver
  • Pleasant demeanor
  • Understands grammar
  • Critical thinker
Experience
Manpower November 2016 to February 2017 Claims
Wilkes-Barre, PA
  • Review claims, send claims letter, type claims
Allegis Group November 2016 to December 2016 Plains, PA
  • Answer calls in a timely manner, review accounts, find in network and out of network providers.
Telerx July 2016 to September 2016 Hanover, PA
  • Answer calls in a timely manner review client accounts, add points for clients coffee.
Navient December 2015 to June 2016 Loan Specialist 1
Hanover, PA
  • Answer calls in a timely manner, review student loans, take payments, set up payments plans.
Education and Training
03/2008 Department of Education Harrisburg, PA Obtained GED
This resume is created in 7 minutes.
Summary
Organized and detail-oriented with ten years banking and customer service experience. Understands retail banking and operations. Works effectively on teams and independently in fast-paced environments.
Skills
  • MS Office proficient
  • Experienced in DNA
  •  Problem solving
  • Strong sense of banking ethics
  • Organized
  • Strong work ethic
Experience
05/2016 to 08/2016
Consumer Loan Specialist CharterBank West Point, GA
Reviewed consumer loan applications.
Input consumer loan approvals.
Mailed denial notifications.

04/2009 to 05/2016
E-Banking Specialist CharterBank West Point, GA
Researched and resolved customer card disputes and internet banking and debit card issues.
Assisted business customers with cash management access.
Monitored bill pay service and reporting.
Received awards for outstanding internal and external customer service.
03/2006 to 04/2009
Teller CharterBank Valley, AL
Balanced daily cash deposits and bank vault inventory.
Processed customer transactions with accuracy.
Trained employees on cash drawer operation.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Supplied tellers with coin and currency as needed.
Received awards for teller accuracy. 
Education and Training
Associate in Science Southern Union State Community College Opelika, AL Currently attending and on schedule to graduate Spring 2018.
2005
High School Diploma Valley High School Valley, AL
Honors
CharterBank Teller Accuracy Award 2007 and 2008
CharterBank Spirit Award 2011, 2013, and 2014
CharterBank John W. Johnson, Jr. Award 2015
This resume is created in 7 minutes.
Highlights

Excellent verbal skills

Excellent written skills

Microsoft Office proficient

Data management  experience (Symphony, Class, AS/400)


Flexible/Easily Adaptable to Change

Highly Efficient with Tasks

Team-Player and Leader

Understands/Follows Policies and Procedures 


Certifications and Licenses

Ordained Minister

Licensed Forklift Driver

Licensed Insurance Salesman

Education
High School Diploma-Advanced 2004 Winterboro High School Winterboro, Alabama, U.S.
Experience
Personal Loan Specialist 06/2015 to Current OneMain Financial Sylacauga, AL
  • Establishes and builds customer relationships.
  • Evaluates, authorizes and recommends approval of consumer loans.
  • Cross-sells and promotes products and services.
  • Delivers exceptional customer service
  • Processes payments, disbursements, credits and employment verifications.
  • Enters customer information into database system.
  • Handles customer complaints and takes appropriate action to resolve them.
  • Complies with company policies and procedures.


Palletize Operator 10/2004 to 05/2015 Blue Bell Creameries Sylacauga, AL
  • Was responsible for the setting up and pre-running required equipment to ensure proper production start time.
  • Maintained proper machine operation and performs minor machine adjustments.
  • Was responsible for operating electric pallet jack and industrial forklift.
  • Controlled overall product efficiency and safety, performed various quality checks.
  • Communicated machine issues or quality concerns to management in a timely manner for resolution.
  • Professional verbal and written communication skills were required between management and corresponding departments.


Aktron Operator
  • Was responsible for operating a machine that wraps wholesale products within warehouse guidelines.
  • Monitored specific adjustments and components on machines to ensure materials were properly wrapped to meet quality controls.
  • Was responsible for stopping or resetting machine when malfunction occurred, clearing machine jams and reporting any complex malfunctions to management for resolution.
  • Monitored the production line, watched for problems such as pile-ups or jams with product goods.
  • Was responsible for regulating machine flow, speed, or temperature.
  • Stacked and secured finished packaged items for export.
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Wholesale Clerk
  • Ensured loading procedures were efficient and timely.
  • Supervised general maintenance of cold storage area, dock, warehouse, parking lot, landscape and building site.
  • Was responsible for operating electric pallet jack and industrial forklift.
  • Was responsible for carrying out all tasks as assigned by the warehouse supervisor.
  • Kept records of all documentation relating to the receipt of imported goods.
  • Assisted in compliance of dispatching materials throughout the warehouse.
  • Was responsible for recording and reporting any damaged, loss or surplus of goods to the supervisor.
  • Was responsible with coordinating with other departments within the organization.