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Professional Summary

Accomplished and resourceful administrative professional proficient in research, performance analysis and presentation/report development. Demonstrated ability in relationship building and support of daily operational and administrative functions in fast-paced environments. Seeking an opportunity as an Underwriting Assistant or support services that will allow my excellent analytical ability, effective communication and collaborative leadership skills to benefit the organization.

Skill Highlights
  • Insurance industry familiarity 
  • Data entry/type 35+ wpm
  • Presentation and report development
  • Attention to details and organization skills
  • Youth Mentor 2011-present
  • Communication and networking skills 
  • Proficient in MS Office Word, Excel, PowerPoint with advanced internet skills
  • Proficient with Lotus Notes, Outlook, AS400, SAP, Vision, Mainframe and Clarify
Professional Work History
Client Service Associate, 01/2014 to Current
Arthur J. Gallagher Chicago, IL
  • Assists Account Managers, Account Executives, and Producers with administration duties.
  • Proactively develops new customer contacts, reviews leads and participates in customer's technology; markets new/renewal accounts according to company procedures.
  • Provides quality administration support with renewal and new clients for my assigned accounts.
  • Quickly resolves and responds to customer service inquires, providing research and interactions with carriers or agents.
  • Facilitates information for support groups of client and evaluates all proposals, ensuring to include spreadsheets if needed.
  • Resourcefully prepares presentation/responses for renewals and client information.
Return Specialist, 01/2012 to 01/2014
Edward & Don Company Woodridge, IL
  • Accountable for processing return requests sent by department and collaborated with vendors to obtain return authorization.
  • Analyzed the cost effectiveness of each return request and negotiated re-stocking as needed.
  • Increased operational proficiencies by performing troubleshooting and resolving internal and external return issues.
  • Worked closely with Account Payable team to ensure credit RA's.
Purchasing Assistant, 01/2011 to 01/2012
Edward & Don Company North Riverside, IL
  • Assisted the Buyer with negotiating purchases to ensure lowest cost consistent with company standards for quality products.
  • Communicated with suppliers to resolve missed deliveries and short shipments.
  • Organized procurement records such as items purchased costs delivery product quality subcontractor performance and inventories.
  • Managed invoices by reviewing for accuracy regarding quantities and pricing discrepancies.
  • Conducted extensive research and account analysis; contacted delinquent customers to secure payment and applied money to customer's accounts.
Insurance Support Specialist, 01/2009 to 01/2010
Assurance Agency, Ltd Schaumburg, IL
  • Alleviated workload of Underwriters by proactively taking on additional work such as creating Word documents, Excel spreadsheets and PowerPoint slides.
  • Exceeded duties assigned as an Insurance Support Specialist, increasing efficiencies of team members.
  • Responded promptly to all internal and external customer requests with accurate and detailed information.
  • Organized activities by imaging files in appropriate database and assisting teams with copy and scanning projects.
  • Responsible for handling cash as well as receiving and logging package deliveries.
Policy Processing Specialist, 01/2007 to 01/2008
AXA Art Insurance Corporation Chicago, IL
  • Communicated between patients and insurance companies for patients understanding and knowledge of insurance coverage.
  • Exceptional ability to prioritize and multitask office duties such as faxing, filing, data archiving, and word processing.
  • Endorsed policies and checked documents against Artist database to ensure accuracy.
  • Managed supplies, emailed brokers and handled billing invoices.
  • Attached policies to Artist database and added underwriting comments.
Master's Degree: Communications Inner City Education, 05/2011
Northeastern Illinois University - Chicago, IL

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Energetic, Performance-driven Claims Professional with over 10 years of experience. I hold experience in Inside Non-Injury Claims, Auto Field Claims, Inside Auto Liability Manager, Total loss Claims and Worker Compensation Claims. I also have extensive experience in investigating claims, reading and understanding policies and producing quality files for clients, while still keeping the client's promise to their customers.

  • Skilled multi-tasker
  • Team player
  • Decisive
  • Fast learner
  • Personable
  • Flood claims
  • Xactimate
  • Strong organizational skills​
  • Active listening skills
  • Injury claims
  • Customer service expert
  • Staff development
  • Leadership Skills
Work Experience
Remote Claims Call Center Supervisor Jun 2017 to Jul 2018
KYW Claims Atanta, Ga
  • Reviewed estimates to make sure they were inline with the clients expectations
  • Successfully managed the activities of 25 team members in multiple locations.
  • Completed research on complex problems and resolved issues in a timely manner.
  • Managed department schedules to maximize coverage during peak hours.
  • Effectively communicated with team members to maintain clearly defined expectations.
Total Loss Adjuster Jan 2017 to Jun 2017
Pilot Catastrophe West Lafayette, IN
  • Negotiate Total Loss value 
  • Conducted claim and estimate re-inspections.
  • Drafted statement of loss to summarize damages, payments and underlying policy coverage.
  • Identified fraud and subrogation opportunities
  • Initiates and conducts follow-ups via the use of the claim handling system
Worker Compensation Adjuster Feb 2014 to Jan 2017
Bintech Partners Atlanta, GA
  • Investigated claims to determine compensability; Demonstrate proper claim handling within authority.
  • Provided temporary disability payments and monitors case for continuation of benefits; terminates payments when appropriate; Return to work
  • Conducted negotiations for settlement of claims with claimants and attorneys; insure preparation and filing of necessary legal documents.
  • Prepared reports on claims and loss statistics and other information as required.


Auto Field Adjuster Nov 2012 to Feb 2014
Nationwide Insurance Atlanta, GA
  • Reviewed coverage to verify the loss was covered 
  • Wrote estimates for damage vehicles 
  • Conducted necessary inspections that were needed to assist the inside claims adjuster with their investigation. 
  • Worked with 3rd party vendors, ie repair facilities, tow yards ect....
Auto Liability Adjuster May 2010 to Nov 2012
Nationwide Insurance Gainesville, FL
  • Review coverage and apply applicable coverage
  • Obtained relevant evidence and information regarding suspicious claims.
  • Conducted interviews, gathered detailed information and completed field investigations if needed.
  • Completed required investigations on referred files in a timely manner.
Unit Assistant Nov 2005 to May 2010
Shands Healthcare Gainesville, FL
  • Recorded and filed patient data and medical records.
  • Wrote clear and detailed clinical phone messages for physicians.
  • Strictly followed all federal and state guidelines for release of information.
  • Prepared patient rooms prior to their arrival.
  • Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
Diploma, General Studies May 2005 Buchholz High School Gainesville, FL General Studies
Adjuster Licenses:

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Professional Summary

Doctor of Business Administration candidate specializing in program evaluation, analysis and management. Experienced in leading and collaborating with diverse international teams, marketing, conflict resolution and data analytic. Proven talent for analyzing problems, developing and simplifying procedures, and finding innovative solutions within multilateral organizations.

Strong background in Youth and Community program development, with managing and creating innovative programs which target youth interest. Creating and presenting Workshops on Career and Academic achievement/planning.

    Microsoft Office Suite, specialty in Microsoft Word, Excel, PowerPoint and Outlook
  • Staff training/development
  • Employee scheduling
  • Project management
  • Conflict resolution
  • Human resources management
  • Exceptional interpersonal communication
  • Budget development
Work History
Senior Exploring Executive, 06/2014 to Current
Boys Scouts of America-Greater New York Councils New York, New York
  • Administrator for 168 Explorers Units-Comprising over 4,800 Youth and 200 Law Enforcement Officers Citywide.
  • Responsible for Training and Assignment of over 200 Police Officers, School Safety Agents and Federal Agents.
  • Direct Manager for subordinate Exploring Executive & Program Specialist.
  • Member of the New York City Law Enforcement Exploring Executive Board and Program Committee.
  • Work in conjunction with NYC Exploring sponsoring agencies such as NYPD, MTA PD, FBI, DEA, U.S.
  • Customs & Border Protection, Amtrak Police, to ensure continued success of their programs.
  • Achieve progress towards specific goals and objectives, which include: program development through collaborative relationships, volunteer recruitment and training, fundraising, membership recruitment and retention.
  • Secure adequate financial support for programs in assigned area.
  • Achieve net income and participation objectives for assigned events and activities in funding ranges of $80,000 to over $110,000.
  • Responsible for expanding the number of specific career focused posts sponsored by businesses, educational organizations, government agencies, and community-based organizations through volunteers.

District Loss Prevention Investigator, 03/2014 to 06/2014
Great A&P Tea Company Montvale, New Jersey
  • Identify incidents of theft and fraud, reviewing CCTV and exception reports.
  • Conduct store audits on a weekly basis for cash shortage, security incidents, safety awareness, and creating a "Stock Loss Elmination" culture throughout district.
  • Investigate organized retail crime trends throughout district to partner with law enforcement and other retailers for apprehension and information sharing network.
  • Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
  • Organized and executed 8 undercover surveillance operations using electronic recording equipment.

Senior Target Protection Specialist, 09/2012 to 03/2014
Target Corporation New York
  • Create and help develop store crowd management plans, employee safe and secure plans.
  • Shortage action plans and high security inventory item counts.
  • Conduct preliminary investigations and follow-up investigations into theft and fraud matters for external and internal matters.
  • Installed & conducted movement of Store IP Security Cameras (PTV, Still,& Covert).
  • Develop a rapport with guest and team members to develop and maintain a safe and secure environment using store patrols and mobile exterior security patrols as well as informational interviews.

Chief Of Explorers- Commanding Officer, 01/2007 to 12/2013
New York City Police Department Brooklyn, New York

  • Head Leadership for over 3,500 NYC explorers including 8 direct subordinate explorer chiefs.
  • Developed, implement career, academic and program training publications, and programs for youth development.
  • Plan and coordinate trips and community service projects with other law enforcement agencies, along with other community partners.
  • Assist in the coordination and execution of the annual Law Enforcement Exploring Leadership Academy.
  • Developed new explorer orientation and training sessions.

Box Office Manager, 04/2009 to 07/2012
National Amusements- Multiplex Cinemas Valley Stream, New York
  • Theater Box Office manager immediately supervising 10 cashiers and manager on duty during shift for up to thirty employees.

Cashier Scheduling Manager & Theater Safe manager, Delete Delete
  • Created a welcoming and guest friendly environment for all guest and employees by addressing concerns for service complaints, safety & cleanliness along with overall movie going experience.
  • Assisted in Weekly and Daily Concession Counts and Food Service Production.
  • Developed cashier weekly schedule, a cashier-training program along with a new hire/orientation program.

Master of Science: Public Administration, Current
Marist College - Poughkeepsie, New York

Coursework in Leadership, Power and Influence; Negotiations and Conflict Management; Ethical Management of Organizations; Public Budgeting.: Delete - Delete

B.S: Security Systems, 2013
State University of New York, Farmingdale State College - Farmingdale, New York
Criminal Justice- Security Systems

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Professional Summary

Versatile Robotics Project Manager with a strong background in finance and a passion for team building. Dedicated to boosting company revenue through exceptional leadership and rigorous cost control techniques. Skilled at collaborating with various departments and working closely with coworkers for effective management. Offers an in-depth understanding of project lifecycles, project development methodologies and completing complex turn-key system solutions

  • Project Management & Robotics Systems Expertise
  • Employee Relations & Performance Evaluations
  • Team Building & Leadership
  • Multi-site Operations & Data Analysis
  • Proficient in SQL & MS Office
  • Project Planning & Development
  • Finance & Accounting Experience
  • Business Process Improvement
  • Expense Reports & Financial Reporting
  • Risk Mitigation & Management
  • Customer Relations & Budget Development
  • Proficient in Oracle, Banner, Access, and Excel
Work History
Program Manager/Robotics Product Owner, 09/2017 to Current
Bank Of America
  • Leading the daily updates, pre-sprint planing and Sprint Retrospective calls for the full Robotic Team of 37, Change Team of 14, and stakeholders. 
  • Using agile methodology to manage the robotic process from front to end, and training 8 colleagues in various automation tasks, such as use case in take, creating wiki pages, SharePoint, JIRA, Current State Analysis and Future State Designs. 
  • Managing relationships in order to maximize customer satisfaction and serving as a mediator to internal issues and conflicting priorities for teams focused on delivery of products to clients. 
  • Facilitating meetings with BISO, Center of Excellence, Enterprise Architecture, and Tech Application Owners before moving forward with automations. 
  • Managing multiple projects and resources, producing acceptance criteria and test packets for QA and UAT, while serving as alternate Stand Up lead as needed. 
  • Implementing Pega Robotics within the Global Banking and Market organization to automate Robots (RPA/RDAs) globally. 
  • Conducting UAT and product testing for the Global Cash Manager (GCM) application, a newly developed reconciliation application that house all breaks and reports for 3 systems. 
Business Control Specialist/Global Securities Operations, 01/2017 to 09/2017
Bank of America
  • Developing, implementing and maintaining company security strategy, guidelines and policies, including raising awareness of security issues across and within specific programs.
  • Co-owning Regulation Change Management and Exam Regulation Management initiatives that include; planning, auditing, testing and implementation across lines of businesses.
  • Managing global operations to refresh the Financial Market Utility and Global Market Playbooks, including budget management, performance metrics, contracts, department protocols and procedures, and department personnel .
  • Conduct risk analysis and providing proactive guidance in the event of resolution for personnel, vendors, real estate, and applications using Interdependency Mapping.
  • Conducting meetings with Directors, Vice Presidents, and Front Office to gauge MIS, personnel, and technology needs.
  • Utilizing Excel, PowerPoint, Visio, and Sharepoint to produce presentations to senior management and other corporate initiatives.
  • Hiring, supervising, planning and directing work, appraising performance and contributing to the professional development of the operations staff.
Pledge Account Processor, 09/2016 to 12/2016
United Way
  • Maintaining and updating corporate and individual account information in database and driving pledge processing submissions for third-party accounts, rollover, and system-wide accounts.
  • Auditing all processed envelopes for accuracy, proper documentation, duplication, mathematical errors and proper recording as well as manipulating Excel reports based on specific criteria to meet financial audit standards.
  • Working on all of Union and Mecklenburg County schools, as well as major corporate donors.
  • Assisting in the development, implementation, and maintenance of policies and procedures for overall pledge submission processes.
  • Auditing pledge deposits from corporate fundraisers, special events, and individual donors.
  • Supporting in the building, designing and executing of all electronic pledge capture campaigns for corporate partners as well as supporting organizational database needs and improvement opportunities.
  • Ensuring that regulatory and government deadlines, as well as internal pledge processing timelines, are met.  
  • Researching and comparing existing account information between Andar and Excel.
Equity Derivatives Support Operations, 09/2015 to 12/2015
Wells Fargo
  • Working with over 50 major banking counterparties daily to ensure accuracy of trades and wire movements.
  • Providing customers, clients, and staff with global technical support and managing daily technical operations while ensuring overall efficiency.
  • Supporting derivative traders in operational tasks that included: position reconciliation, settlement advice confirmation, GL production, and OTC derivative trade settlement.
  • Acting as a liaison between the EDSO team and other stakeholder groups including Finance, Technology and the Front Office. 
Client Service Specialist/Flagship, 04/2013 to 09/2015
  • Individually developing a New Hire Adjustment Program in 2014 that gauge technical skills, crew engagement, and professionalism of new hires.
  • Ensuring that the new hires were fully ready to transition into their role in the form of a 3-part test out.
  • Training coaches to facilitate the Adjustment Program in all sites Vanguard.
  • Building this program repeatable and scalable to be rolled out in all three domestic sites for the Flagship department in May 2015 to be a part of new hire training.
  • Creating the investment committee to enhance other crew skills in leading an enhanced guidance conversation with clients by using research and company white papers.
  • Providing guidance to high net worth clients to assist them in meeting their investment goals by positioning appropriate portfolio allocations, investment products, and tax-efficient/cost effective investing, in which I exceeded the department goal by 30% Traded stocks, ETFs, and mutual funds, using WAVE, Bloomberg, and ThomsonOne.
Loan Servicing Specialist 4 /Loss Mitigation Specialist, 09/2012 to 04/2013
Wells Fargo
  • Supporting clients in adherence with established guidelines, selling requirements and servicing as well as ensure all loan servicing disclosures are completely error free.
  • Acting as both cash and loan settler in which I trained 4 new contractors within the first three months of employment.
  • Managing and supervising complicated reporting, remitting, re-pricing and reconciling activities and evaluating loan servicing data, research issues along with exceptions and execute apt changes.
  • Performing short sale cash remittances for several investors, including; Freddie Mac, Fannie Mae, FHA, and VA.
  • Series 7, Series 63, Completed coursework for CFP
Bachelor of Science: Business Management with a concentration in Finance, 2011
Johnson & Wales University - Charlotte, NC
  • Graduated with Cum Laude distinction after maintaining a 3.4 cumulative GPA.