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Skillful Mortgage Analyst resume
MADELINE L STRACHAN
I seek challenging opportunities where I can fully use my knowledge and skills for the success of the organization.
Excels in team leadership
Strong interpersonal skills
Seasoned in conflict resolution
Active listening skills
Training and development
Excellent time management skills
Adaptive team player
Mortgage Underwriter01/2017 to CurrentDelta Credit UnionAtlanta, GA
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Educated customers on the variety of loan products and available credit options.
Provided expert financial advice on mortgage, educational and personal loans.
Worked as a team member performing product knowledge assistance.
Successfully interacted with customers to improve mortgage loan process orders.
Mortgage Underwriter04/2015 to 12/2016DGS-Delta Community Credit UnionAtlanta, GA
Analyzing income documentation; pay stubs, W2, personal and business tax returns
Review credit for compliance with FNMA, Jumbo and Second Mortgage guidelines
Title Commitment review
Review loan terms, and ratios ensuring they meet FNMA, Jumbo and Second Mortgage underwriting guidelines.
Approve loan in accordance with appropriate terms and conditions.
Maintain current knowledge of FNMA, Jumbo and Second Mortgage loan products and underwriting requirements.
Independent Contractor- Mortgage Analyst05/2013 to 04/2015Self-EmployedAtlanta, GA
Review and audit loan files for completeness and accuracy.
Review HUD1, TIL, and Note for compliance
Review Security Deeds
Review modification and document terms of approval.
Review servicing documents including, collection notes, bankruptcy documents, foreclosure documents and record all loss mitigation attempts.
AVP Mortgage Services/Senior Underwriter04/2006 to 11/2012Georgia's Own Credit UnionAtlanta, GA
Oversaw the development and launch of Online Mortgage Application
Developed and shared best practices across the company, including Morning Huddle and employee Pathway to Success.
Conducted new employee orientation to foster positive attitude toward organizational objectives.
Gathered and analyzed market information and used findings to define product strategy.
Advised supervisors on organizational policy matters and recommend needed changes.
Trained Mortgage Lending team in analyzing, and underwriting mortgage loans, including unusual or complex borrower request within industry guidelines.
Responsible for portfolio loan management, monitoring rate risk and making recommendations for bulk loan sales.
Maintained department policy and procedure manuals
Extensive underwriting knowledge of FNMA, HARP, FHA, , Second Mortgage and Portfolio mortgage loans.
Manager Mortgage Services07/2002 to 04/2006Georgia's Own Credit UnionAtlanta, GA
Identified inefficiencies and made recommendations for process improvements.
Offered specific training programs to help employees maintain and improve job skills.
Trained Mortgage Lending team in reviewing, analyzing, and underwriting mortgage loans including unusual or complex member request within industry guidelines.
Implemented fraud detection tools.
Developed file stacking order, file processing flow.
Conducted Compliance training for mortgage lending staff.
Implemented secondary market strategies.
Established loan fulfillment goals for lending staff.
Vice President Mortgage Operations03/1998 to 12/2001Oakmont Mortgage/NCS MortgageAtlanta, GA
Employed advanced deal analysis, including hands-on negotiations with potential investors.
Measured loan submissions based on quality control plans and investor regulatory compliance standards.
Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements. Communicated regularly with management regarding portfolio performance and new loan transaction quality.
Managed team of 8 mid-level Managers . Accountable for overall customer satisfaction. Responsible for all aspects of mortgage lending operations for National Wholesale Lender.
Complied with regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Originating, conforming, and sub-prime mortgage loans for MBS market.
AVP Mortgage Services03/1995 to 03/1998Oakmont Mortgage\NCS MortgageAtlanta, GA
Examined loan documentation for accuracy and completeness while working with Jr.
Underwriters, Loan Officers and production staff to secure all required documents.
Assessed individual creditworthiness while adhering to all regulatory and compliance requirements.
Bachelor of ArtsUniversity of Nebraska-Lincoln
Consulting, Credit risk, Internet Explorer, Excel, Microsoft Office, Outlook, Mortgage Lending, Oracle, AUS, AMC, Mortgageware, Prime Alliance,