Mortgage Loan Officer resume examples

• Developed and maintained relationships with local real estate agents.
• Developed prospects for new loans by conducting 50 cold calls weekly.

• Developed and maintained relationships with local real estate agents.
• Developed prospects for new loans by conducting 50 cold calls weekly.

• Recruited and train loan officers and support staff
• Increased production by 33% from 24 million annually to 36 million
• Developed and maintained relationships with local real estate agents.

• Developed and maintained relationships with local real estate agents.

• Improved marketing and advertising campaigns for merchandising line; clothing and accessory design to drive annual revenues and brand awareness on social media.  
• •   Structuring and building quantitative and qualitative/conceptual analyses.
• Implemented strategy for overall marketing measurements, dashboards/analytics and marketing attribution.  
• Structured and analyzed data obtained from analytics on social media and ecommerce.     
• Bring data to life through visualization and storytelling.
• Created a strong brand image that reassured online sales, managed the online transaction system, improved customer experience, and updated the online store.  
• Utilized blogging, email, video, social media, paid advertising and networking as tools to drive organic search traffic to the company sites.  
• Coached and mentored contemporaries on sales and marketing methods.  
• Analyzed business developments and monitored market trends.  
• Consulted with buying personnel to determine projected demand for products and services.  
• Completed quarterly forecasting and monthly financial reviews.  
• Worked with the communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.  
• Coordinated and participated in promotional activities and trade shows.  
• Analyzed third-party data and investigated new growth opportunities.  
• Collaborated with developers, advertisers and production managers to market products and services.  
• Coordinated art and graphics creation for effective merchandising.  
• Identified value propositions and key messages for all of the company's marketing campaigns.  
• Preserved brand integrity by monitoring the consistency and quality of marketing content.  
• Developed and implemented campaigns for email, online advertising, search engines and direct mail.  
• Analyzed usage patterns to understand ways in which customers used company products and services.  
• Defined and tracked campaign effectiveness and adjusted strategies accordingly.
  

• Assisted with finding and booking artists/bands for The Bomb Factory and Trees Dallas music entertainment venues. 
        
• Managed all marketing communications relating to tours and events.  
• Built and executed social media strategies through competitive research, platform determination, benchmarking, and messaging and audience identification. 
  
• Set up and optimized company social media pages to increase the visibility of   company's web presence. 
  
• Generated, edit, publish and share daily content that and encourages audience engagement and ticket sales. 
  
• Captured and analyzed the appropriate social media data, metrics, insights and best practices, and improve organic search traffic.  
• Created and managed editorial calendars and syndication schedules.
  
• Analyzed usage patterns to understand ways in which customers used company products and services.  
• Communicated marketing teams' plans and accomplishments to verify alignment with senior management objectives.  
• Preserved brand integrity by monitoring the consistency and quality of marketing content.

• Responsible for processing of loans approved by Underwriters or an automated decisioning system within designated signing authority limits.
• Cleared conditions and issued changes to the terms on previously approved loans.
• Verified conditions of approval which included customer income/assets documentation.
• Experience in production, process improvement, and/or project management.
• Resolved routine title issues which included: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances.
• Processed subordinations, resolved appraisal disputes, and coordinated closing activities
• Ability to think out of the box and provide input and suggestions on ways to improve reporting process, including but not limited to streamlining the loan processing timeline.

• Cultivated on-going customer relationships. 

• Analyzing operational and financial data.
• Managed a portfolio of delinquent loans by working with loan modification and disposition specialists to determine solutions that cured the account in a timely manner. 

• Created Repayment plans, Special Forbearance, Modifications, Short Sale, or Foreclosure for customers. 

• Responded to customers, investors, or other 3rd party inquiries, researched, prepared, and procured documentation, and analyzed requests in accordance with established guidelines and determined appropriate course of action. 

• Maintained proactive communication with customers and banking center associates, realtors, and in the closing process of the loan. 

• Managed a heavy pipeline 50+ loans simultaneously.
• 
Executed company goals and metrics.

  
• Analyzed business developments and monitored market trends.
• Negotiate contracts to meet retention goals
• Monitors and analyzes financial consequences of chosen methods and works with clients to minimize their costs.

• Ensured cases from CEO, State Presidents, Consumer Executives, Regulatory Agencies, Media Relations, Investor Relations, Law Offices, Special Interest Groups and Customer Advocacy Groups were handled promptly and accurately.
  
• Managed, changed, and processed improvements and integrated with card and deposits to develop consistency across Executive Customer Relations to improve Customer Experience.
• Balanced, risks, and rewarded appropriately to minimize the impact of the Bank's reputation and image.
• Responsible complex conflict resolution and problems.
• Execute complex transactions for a single site/business unit or smaller business unit(s), which included research.
• Participated in the design, development and implementation of complex products, systems and services in an operations environment.
• Managed projects and direct activities of team related to special initiatives of an operations nature.
• Directs the management of all account relationships within an assigned portfolio, through both written and verbal communication channels.

Skills Used

• Experienced in cross- functional experience: sales, origination, servicing, mortgage, home, equity and insurance services
• Strong negotiation skills that benefits both a win for the customer and the company
• Ability to reduce customer complaint volume
• Strong judgment skills and the ability to act with speed and eliminate barriers and roadblocks
• Possess strong organizational and time management skills
• Great management and multi-tasking skills
• Excellent verbal and written skills

• Identified value propositions and key messages for all of the company's marketing campaigns.
• Analyzed usage patterns to understand ways in which customers used company products and services.
• Defined and tracked campaign effectiveness and adjusted strategies accordingly.
• Developed and implemented campaigns for email, online advertising, search engines and direct mail.
• Received inbound calls from borrowers requesting loan information regarding possible refinances or home equity lines of credit for their current home mortgages.
• Originated loans and completed the loan application and send them to the regional branches for the final approval.
• Mentored other team members regarding job duties, daily activities and processes of the position.
• Always able to maintain customer focus, while continuing to be an agent of change for Bank of America.
• Sells value added products or services to existing accounts.
• Sub prime lending expert

• Received inbound calls from borrowers requesting loan information as well as updating insurance, tax information, escrow analysis, and able to request and discuss amortization schedules.

• Communicated with mortgagors that were delinquent on their mortgage loans.

• Managed and assisted employees within the team to carry our daily tasks of the role.

• Handled all phases of collection activity for real estate loans throughout delinquency (until the loan was cured).

• Made continuous contact with the borrowers to explore foreclosure alternatives.

• Completed documentation of collection efforts, which included communications, reason for default, payment plans, updated phone numbers and mailing addresses
• Making credit decisions for Full Spectrum Lending customers

• A track record demonstrating a high level of personal initiative, setting and achieving challenging goals, and demonstrating leadership.
• Operated office machines; photocopies and scanners, facsimile machines, voicemail systems, and personal computers.

• Answered telephones, direct calls and take messages.

• Sorted and routed incoming mail; prepare outgoing mail.

• Proofread data and other information.

• Communicated with customers and employees to answer questions and disseminated or explained information, which coached other Marines and address complaints.

• Compiled copied, filed records, and business transactions. •Processed and prepared government forms.

• Handled leave request.

• Facilitated PME (Primary Military Education) classes and meetings.

• Managed over 30 Marines simultaneously for specific trainings and information.