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Professional Summary
Customer Service Representative who achieves high levels of customer satisfaction. Meticulously organized Bank Teller who is proficient in time management, while offering professional and courteous customer service. Friendly Sales Associate adept at working in diverse retail and customer service environments. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skills
  • Professional demeanor
  • Exceptional customer service
  • Opening and closing duties
  • Strong communication skills
  • Excellent memory
  • Cash handling
  • Friendly and outgoing
  • Employee training
  • Self motivated
  • Highly observant
  • Flexible schedule
Willing to relocate to:
Work History
Phone Banker 03/2017 to 08/2017
The Huntington National Bank Akron, OH
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Organized and removed online banking files no longer in use.
  • Collected member loan payments.
  • Handled various accounting transactions.
  • Advised clients on mortgage, educational and personal loans.
  • Maintained friendly and professional customer interactions.
  • Continued education on current banking products and services through AskHuntington.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Drive Thru Cashier 08/2014 to 03/2017
Circle K Akron, OH
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stock shelves, and mark prices on shelves and items.
  • Request information or assistance using paging systems.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Sort, count, and wrap currency and coins.
  • Supervise others and provide on-the-job training.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
  • Compute and record totals of transactions.
  • Compile and maintain non-monetary reports and records.
  • Reported to each shift on time and ready to work.
  • Prepared fountain drinks and ice cream items.
  • Diligently restocked work stations and display cases.
  • Pleasantly and courteously interacted with customers.
Barista Cashier 03/2015 to 08/2015
Starbucks Akron, OH
  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
  • Clean or sanitize work areas, utensils, or equipment.
  • Clean service or seating areas.
  • Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
  • Describe menu items to customers or suggest products that might appeal to them.
  • Order, receive, or stock supplies or retail products.
  • Provide customers with product details, such as coffee blend or preparation descriptions.
  • Receive and process customer payments.
  • Serve prepared foods, such as muffins, biscotti, or bagels.
  • Stock customer service stations with paper products or beverage preparation items.
  • Take customer orders and convey them to other employees for preparation.
  • Take out garbage.
  • Weigh, grind, or pack coffee beans for customers.
  • Wrap, label, or date food items for sale.
  • Create signs to advertise store products or events.
  • Demonstrate the use of retail equipment, such as espresso machines.
  • Prepare or serve menu items, such as sandwiches or salads.
  • Set up or restock product displays.
  • Slice fruits, vegetables, desserts, or meats for use in food service.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Served individually made coffee drinks to over 100 customers daily.
Retail Sales Associate 02/2015 to 10/2015
Macy's Akron, OH
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Answer questions regarding the store and its merchandise.
  • Prepare sales slips or sales contracts.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintain records related to sales.
  • Demonstrate use or operation of merchandise.
  • Place special orders or call other stores to find desired items.
  • Prepare merchandise for purchase or rental.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.
  • Ticket, arrange and display merchandise to promote sales.
  • Exchange merchandise for customers and accept returns.
  • Clean shelves, counters, and tables.
  • Help customers try on or fit merchandise.
  • Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
  • Estimate and quote trade-in allowances.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Estimate quantity and cost of merchandise required, such as paint or floor covering.
  • Bag or package purchases, and wrap gifts.
  • Estimate cost of repair or alteration of merchandise.
  • Rent merchandise to customers.
Education
High School Diploma: May 2014 Kenmore-Garfield High School - Akron, OH
This resume is created in 7 minutes.
Professional Summary
Specialist who excels at analyzing, prioritizing, and completing tasks in a professional manner. Consistently recognized for sales growth. Enthusiastic professional with 5+years experience in retail, sales, management, marketing, advertising, and public relations. Strong organizational and technical skills. Authorized to work in the US for any employer
Skills
  • Self-motivated
  • Detail-oriented
  • Dedicated team player
  • People-oriented
  • Superior organizational skills
  • Customer service
Work History
Travel Counselor, 03/2018 to Current
Telus Las Vegas, NV
Providing world class customer service to American Express Platinum card members by creating memorable travel experiences. Responsible for providing travel information, booking reservations, servicing existing reservations, educating on company websites, and providing ticketing services.
Case Manager, 10/2016 to 03/2018
Sutherland Global Services Las Vegas, NV

AIRBNB:

  • Responsible for escalated customer cases that begin online, but exist in the offline world.
  • These include monetary and personality disputes, last minute cancellations, VIP rebookings, and “outside the box” mediation for violations in Airbnb Terms of Use.


NORDSTROM:

  • Process orders from customers via telephone calls or live chat for Nordstrom.com and enter data into order entry system.
  • Suggest additional merchandise to customers on each order call. Provide customers with critical product information that ensures customer satisfaction.
  • Share fashion trends and product recommendations for the 'must haves' of the season.
  • Successfully troubleshoot and resolve all customer service inquiries or issues arising from internet and catalog.
  • Track customer packages and follow through on customer commitments in a timely manner.
  • Assist customers with exchanges and replacement orders.
  • Process customer financial adjustments when necessary.
  • Cross trained as Floor Support and a Virtual Training Facilitator for Nordstrom.com. 
Sales Support, 12/2015 to 10/2016
Dillard's Las Vegas, NV
  • Assisted customers at the service desk with various transactions.
  • Answered telephones and directed customers to the appropriate contact.
  • Count and balance various register and vault deposits and complete ATM procedures.
  • Process register bags, balance worksheet and general ledger.
  • Prepare deposits and complete verification for Armored Car and deposits to the bank.
  • Service customers gift wrap and packing.
  • Cross trained new hires.
Customer Service Representative, 09/2015 to 11/2015
C3 Contact Channels Las Vegas, NV
  • Assisted United Healthcare members with their Medicare Part D (Prescription Drug Plan) health insurance plans.
  • Provided information on explanation of benefits, coverage determination, and prescription drug information.
Fulfillment Specialist, 06/2015 to 09/2015
Viator Las Vegas, NV
  • Responded to general support email inquiries for Viator customers and Travel Distributors/Agents.
  • Processed all post travel queries, refund requests, and cancellations in a timely manner.
Concierge, 10/2011 to 06/2015
Entertainment Benefits Group Las Vegas, NV
  • Assisted customers with all of their needs while in market including discounted shows, tours, attractions, and dinner reservations.
  • Provided assistance to customers with inquiries in person and at times via email and phone.
  • Promoted the amenities by educating guests on restaurants, and other outlets such as spa, retail, and pools.
  • Collaborated with other team members on special projects and events.
  • Cross trained new hires.
OPC, 04/2011 to 10/2011
Grandview Marketing Las Vegas, NV
  • Signed up couples from all over the world for timeshare tours for The Grandview at Las Vegas to receive discounted show tickets and vouchers.
  • Sold discounted hotel packages for couples all over the world departing Las Vegas to tour our timeshare resort The Grandview at Las Vegas when returning to Las Vegas.
On Site Director/Public Relations Manager, 08/2007 to 04/2011
Haven Animal Care Shelter Lubbock, TX
  • Reported daily activity to Haven Animal Care Shelter owner.
  • Maintained health records of all animals at shelter.
  • Administered medicine and all other preventive measures for all animals.
  • Managed to make sure all animals are properly fed, watered, housed, and healthy on a daily basis.
  • Worked with area veterinarians to ensure all animals are spayed/neutered, current on vaccinations, and otherwise healthy.
  • Managed all community service workers, Lubbock County Correctional Facility workers, and all volunteers.
  • Answered phone and returned phone messages.
  • Scheduled all volunteer groups and any other pertinent office duties.
  • Purchased supplies for the Haven.
  • Maintained the Haven's Facebook website and Haven website.
  • Performed a weekly animal adoption segment on local Fox channel affiliate news program: Good Day Lubbock.
  • Cross trained and assigned jobs to new hires.
Phone Banker 2, 03/2009 to 07/2010
Wells Fargo Bank Lubbock, TX
  • Provided first call resolution, while following strict procedures that meet compliance guidelines.
  • Identified and offered customers the products and services they need and want to succeed financially.
  • Delivered exceptional service to our customer by going above and beyond.
  • Fielded an average of 80 customer service calls per day.
  • Increased sales by $40,000 in profit within the last six months of 2009 and increased sales by $60,000 in profit within the first six months of 2010.
  • Received over thirty customer satisfactions with the first six months of 2009-2010.
  • I was elected as a team pro in 2010.
Textbook Assistant Manager, 03/2008 to 03/2009
Double T Bookstore Lubbock, TX
  • Analyzed purchasing, sales, and inventory of a large textbook department.
  • Answered switchboard phone.
  • Ran procedures for cash registers.
  • Generated and analyzed reports for Monsoon ordering system.
  • Operated Prism for adoptions, course requests, purchase orders, buy backs, mail orders, item maintenance, order decisions, vendor maintenance, and inventory.
  • Handled and distributed all incoming and outgoing mail.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Cross trained new hires.
Sales Associate, 08/2007 to 03/2008
Dillard's Lubbock, TX
  • Delivered exceptional service by greeting and serving customers in a friendly manner with their shopping decisions and credit applications.
  • Processed markdowns and rang up customer's merchandise.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
Sales Support, 08/2007
Dillard's Henderson, NV
  • Greeted and served customers and associates in a timely, friendly manner.
  • Performed merchandise stock orders for customers.
  • Took payments for Dillard's cards.
  • Performed giftwraps for customers and associates.
  • Used AIMI system to look up prices and merchandise for associates.
  • Answered switchboard.
  • Handled and distributed all incoming and outgoing mail.
  • Shipped and received packages to and from customers and stores.
  • Managed closing duties and reconciliation of the cash drawer for Customer Service.
  • Cross trained new hires.
Education
Bachelor's: Marketing/Advertising, Texas Tech University - Lubbock, TX
Associate's: Computer Information Technology, Area Technical Trade Center, NV - North Las Vegas, NV
High School Diploma: Mojave High School - North Las Vegas, NV
This resume is created in 7 minutes.
Summary
Organized and dependable banking professional with eight years of financial institution experience. Focused on maintaining high levels of accuracy, efficiency and building relationships with members. Highly motivated to meet new challenges that will exercise my leadership and problem solving skills.
Highlights
  • Strong work ethic
  • Reliable
  • Team player
  • Excellent communication skills
  • Excellent time management
  • Friendly
  • Analytical/Articulate
  • High customer service standards 
 
  • Strong sense of banking ethics
  • Strong understanding of cash handling and balancing practices 
  • Debt and credit management 
  • Proficient in Microsoft word, outlook and excel
  • Strong problem solving ability
  • Self-directed and Detail-oriented

 

 

Experience
Wells Fargo Bank February 2012 to Current Premier Phone Banker
Beaverton, OR
  • Resolves inquiries, services accounts such as credit cards and personal lines of credit
  • Consults with customers regarding their financial needs
  • Works to deepen customer relationships by offering products and services to existing clients
  • Continually builds a network of internal and external resources to meet customer's needs
  • Partners and/or acts as a liaison to other internal departments
  • Maintains daily expectations while keeping error percentage rate at a minimum
US Bank May 2009 to December 2011 Internet Banking Specialist
Portland, OR
  • Helping customers resolve issues regarding online banking, such as navigating the internet banking website, and browser troubleshooting.
  • Opening checking accounts, savings account, and other credit products to help customers meet their financial goals.
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  • Also answering questions regarding online banking, loan/line of credit accounts, checking accounts, and savings account.
ADP November 2007 to May 2008 Client Service Representative
Clackamas, OR
  • Processed client accounts such as; opening/closing accounts and managing billing information
  • Responded/resolved all client inquiries, complaints and requests
  • Analyzed client data and reported client inquiries as needed
  • Offered company services and products to interested clients
Wells Fargo Bank August 2004 to November 2007 Lead Teller
Portland, OR
  • Assisted with work flow to ensure Tellers were successful
  • Provided information on new products and services to customers and made appropriate referrals
  • Managed/resolved customer concerns
  • Navigated through multiple computer systems, applications, and utilized search tools to find information
  • Identified potential fraud/risky accounts and took appropriate action to prevent loss 
  • Balanced tellers cash drawers daily
This resume is created in 7 minutes.
Professional Summary
Very organized and proficient in paying close attention to details .Easily adapts to new environments and takes direction easily ;Quick learner and possess strong technical aptitude .Ability to multitasking, interacts well with peers,work under pressure on time sensitive material and proficient in adapting to new technology and works well with numbers. Able to join a new organization and hit the ground running due to successfully completing a number of contract positions with a variety of companies ·
Languages
Fluent in English & French
Skills
  • Microsoft Office Suite
  • Microsoft Excel expertise
  • Word processing
  • Quick learner
  • Strong communication skills
  • Multitasking
Work History
12/2015 to Current
Phone Banker 2 Wells Fargo Bank
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Managed high call volume with tact and professionalism.
  • Met or exceeded service and quality standards every review period.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
02/2015 to 08/2015
Sr. Escrow Assistant APPLEONE-FA MORTGAGE Texas
  • Review signed loan documents to determine compliance, completeness and accuracy.
  • Reviewed and edited loan agreements to ensure accuracy.
  • Work with lenders, notaries, borrower to obtain documentation required for loan funding/disbursement; follow up on outstanding documentation.
  • Disbursement/funding resolution of all residential mortgage loans.
  • Provide exceptional customer service to both internal and external customers.

02/2014 to 03/2015
Administrative/Customer Service Assistant Tarrant County College Northeast Campus-Registrar Fort Worth, Texas

  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
11/2013 to 03/2014
Cashier / Customer Service HOME DEPOT North Richland Hills, Texas
  • Greet customers as they arrive at the store and provide them with information.
  • Process credit card,check payments,exchanges and refunds.
  • Respond to Inbound and outbound calls,records and resolve customers\' issues.
  • Enter transactions in the cash register and provide customers with the total.
  • Trained new cashiers on procedures, customer service and sales techniques.
10/2012 to 08/2013
Escrow Assistant BANK OF AMERICA Fort Worth, Texas
  • Maintain and file reviews on agency and private mortgage pools.
  • Ensure that exceptions were entered and updated for reporting to internal and external customers.
  • Interpret and apply guidelines/policies to ensure that reporting were met by customers\' standards.
  • Insure quality and that the customer\'s guidelines, policies and standard are met.
  • Electronically receive, scan, batch, and route mortgage files in order to maintain current inventory status.
  • Timely communicate errors and deficiencies on document resolution group in order to prevent financial loss to the company.
  • Participate in testing of systems updates, enhancements, conversions and process improvements.
Education
May,2016
Associate of Arts: Business Management
Tarrant County College - Hurst, Texas

07/2004
High School Diploma: Bio-Chemistry
Saint Francois de Sales - Kinshasa, DR Congo
Bio-Chemistry
This resume is created in 7 minutes.
Professional Summary
Skills
MS Word, Excel, and PowerPoint.
Work History
Benefit Coordinator, 03/2017 to Current
WINDSTREAM
  • Responsible for inbound and outbound calls to residential customers, for various types of telecommunication products.
  • Provided customers with sales options on every call to help benefit the customer's situation and company profit revenue.
  • Awarded the Top 2017 3rd qtr.
  • RIS Sales Agent, fastest in the history of the company for sales and revenue Experience Lash Group (Aerotek) - (Completed temporary assignment) Maintained and updated insurance information for all patient files.
  • Coordinated patient data collation with various external referral sources.
  • Assessed and adjusted insurance policy medication coverage as required.
  • Monitored and updated all data transition and transmission processes.
  • Maintained and conducted research in payer database.
Phone Banker, 01/2015 to 01/2016
Wells Fargo
  • Performed everyday interactions with customers and managed all waiting calls within timeframe.
  • Greeted all customers patiently and ensured pleasant tone throughout conversation.
  • Maintained knowledge of all customer requirements and provide appropriate responses.
  • Administered processing of all transactions within required timeframe and accurately.
  • Ensured customer satisfaction at end of every call and thanked the customer.
  • Provided all confidential information to caller only after authentication.
Customer Service Representative, 01/2008 to 01/2013
Sprint/Nextel
  • Delivered world class customer service and built customer satisfaction and loyalty.
  • Provided effective and timely resolution of a range of customer inquiries.
  • Completed ongoing training to stay abreast of product, service and policy changes.
  • Strike positive and cooperative tone with both customers and coworkers.
  • Demonstrated best judgment in the disbursement of adjustments and credits.
  • Increased the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
Education
Business Management & Accounting, Independence University -
Business Management & Accounting
This resume is created in 7 minutes.
Summary
Well-qualified professional adaptive to changing market conditions with demonstrated ability to provide leadership.
Skills
  • Goal-oriented
  • Reliable
  • Excellent communication skills
  • Analytical
  • People-oriented
  • Flexible
  • Excellent time management skills
  • Inspiring team leader
Experience
Everbank / TIAA Islandia, NY Support Specialist 10/2016 to 01/2018 Established new customer accounts including checking, savings, lines of credit and loans.
Adhered to [bank name] security and audit procedures.
Chase Bank San Antonio, TX Senior Specialist 10/2011 to 10/2015
Wachovia / Wells Fargo San Antonio, TX Phone Banker 01/2010 to 10/2011
Education and Training
High School Diploma: Pre-Med/Pharmaceutical 2004 Thomas A. Edison High School, Jamaica, NY, USA
This resume is created in 7 minutes.
Experience
01/2017 to Current Mentor
  • Provided one on one support to assist agents in meeting personal and team productivity targets.
  • Facilitated daily huddles/team meetings.
  • Created training materials to promote new hire development Representative, Customer Retention.
01/2016 to Current SPECTRUM West Columbia, SC
01/2014 to Current
  • Provide timely resolution to customer calls regarding disconnecting or downgrading services.
  • Full time observation of assigned New Hire.
  • Provide real time assistance for all call activities.
  • Provide practical application of tools and reporting.
  • Provide daily feedback to supervisor/PT Trainer.
Outreach Specialist 01/2013 to 01/2014
  • Coordinated follow-up care plan needs.
  • Responsible for scheduling member appointments and program enrollments.
  • Identified obstacles to compliance and coordinated resolutions.
Phone Banker 01/2012 to 01/2013 WELLS FARGO Columbia, SC
  • Provided timely resolution to customer calls regarding billing and general inquiries.
  • Exceeded competitive daily sales goals.
  • Promoted products and services to meet customer needs.
01/2006 to 01/2016 WELL POINT BLUE CHOICE Columbia, SC
Education and Training
BA: Psychology Fort Valley State University Fort Valley, GA