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Results-oriented, strategic professional with 10 years in sales, banking, marketing and education fields with management experience and exceptional people skills.  Desires a challenging role as a Sales Manager/Trainer.
  • Results-oriented
  • Operations management
  • Client-focused
  • Computer proficient
  • Microsoft Office
  • File/records maintenance
  • Reports generation and analysis
  • Financial records and processing
  • Contract negotiation/review/drafting
  • Contract auditing
  • Domestic and International Experience
  • Lead Development
  • Multi-Task Management
  • Product Development
  • Training and development
  • Change Management
  • Quick learner
  • Account Management
  • Business Development
  • Client Relations
  • Cold Calling
  • Creative Problem Solving
  • CRM Systems
  • Customer Needs Assessment
  • Customer Satisfaction
  • Customer Service
  • Project Management
  • Reporting
  • Sales
  • Territory Sales Experience
02/2017 to Current
Bi-lingual Advertising Account Manager Suburban Parent Magazine Irving, Texas
Cold-called prospective customers to build relationship. Completed on average 50 daily calls generating additional sales for our Spanish publication. Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments. Generated high volume of referrals. Updated database with customer and sales information. Established new customer accounts. Achieved 100% monthly sales goals.
09/2011 to 10/2015
Vice Principal/Department Chair/AP Spanish Teacher Irving ISD Irving, Texas
  • Developed interesting course plans to meet academic, intellectual and social needs of students.
  • Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.
  • Applied progressive teaching principles to a class of 29 students.
  • Performed student background reviews to develop tailored lessons based on student needs. Taught Spanish Literature to grades 09-12. Used variety of teaching techniques to encourage student critical thinking.
  • Established and enforced rules for behavior and procedures for maintaining order among students. 
  • Coordinated after school tutoring hours with other teachers to help students in need of extra attention.
  • Coordinator of the World Languages department and an advocate for the mission of the department to the administration.
  • Served as a mentor and facilitator for the faculty as they carry out their mission to educate students in Irving ISD.
  • Acted as an administrator of the department in accomplishing necessary managerial tasks set for by the Principal and Administrative Team.
  • Spanish instructor with 7 years of experience teaching a communicative approach to Spanish with an integration of grammar and culture, utilizing ACTFL Standards, Texas TEKS standards coupled with a variety of instructional and technological aids in order to help bring students to a high level of proficiency.
08/2009 to 07/2011
AP Spanish Teacher Native Speakers Ft.Worth Ft. Worth, Texas
  • Developed interesting course plans to meet academic, intellectual and social needs of students.Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.Performed student background reviews to develop tailored lessons based on student needs.Used variety of teaching techniques to encourage student critical thinking and discussion.Established and enforced rules for behavior and procedures for maintaining order among a class of 30Developed, administered and corrected tests and quizzes in a timely manner.Coordinated after school tutoring hours with other teachers to help students in need of extra attention.
  • Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.
09/2008 to 07/2009
Teacher of ELAR and Social Studies M.S. Diocese of Dallas/Our Lady of Perpetual Help Dallas, Texas
  • Teacher of record for social studies and English grammar 6-8th grade students.
  • Implemented after school tutoring, program for improvement of English grammar skills.
  • Worked with students for whom English was second language, promote the fluency of English in writing and reading as it applies to the established curriculum.
  • Fluent in Spanish.
  • Implemented positive discipline plan which promoted student responsibility, problem solving skills and accountability.
08/2006 to 07/2008
Relationship Manager Citibank Dallas, NA Texas
  • Effectively mentored and trained a Team of 7 Financial Centers: bankers and tellers in the areas of new client development and product comprehension.
  • Developed client focus sales proposals, which landed 107 new clients to already existing portfolio.
  • Diligent in providing weekly and monthly production report and proactively managed and updated Citibank's interactive sales reporting tool.
  • Consistently reported sales progress to Regional Sales Manager and National.
02/2005 to 07/2006
Small Business Relationship Manager JP Morgan Chase Irving, Texas
  • Responsible for retaining and deepening banking relationships with existing customers.
  • Acquired new clients through active cold calling and approached existing clients to solicit business referrals and also by calling on targeted prospects.
  • Closed more than 2 million in personal, mortgage and business loans in less than 5 months.
Education and Training
Master of Science: Educational Technology Texas A&M Commerce Commerce, Texas, USA Educational Technology
Master of Arts: Education Administration Texas A&M Commerce Commerce, Texas, USA Education Administration
Bachelor of Arts: Political Science/Spanish Literature Virginia Wesleyan College Virginia, USA Political Science/Spanish Literature
Exceeded sales objectives in 2008. Achieved top 20 percentile in monthly sales in 2008
Spanish (6-12), current Bilingual Education Supplemental (6-12), current Probationary Texas Principal Certification (K-12), 2014 - present COMMUNITY INVOLVEMENT PBISM Behavioral Management Team Member - Nimitz HS PTA Administrative Liaison Bowie MS District Member of the AAAC - Advance Academics Advisory Council Legislative Chair - PTA Nimitz HS District President - Irving Association for the Gifted and Talented Curriculum writer - Spanish all Levels Member of National Society of Leadership and Success - Texas Commerce Chapter TAGT - Advocacy Committee, 2015 District Member of the Gifted and Talented Advising Committee to re-develop compliance state requirements. Building Coordinator - Nimitz High School Advance Academics and Gifted classes Building Committee Member for AVID Committee Member of the Viking Read Literacy Initiative Campaign World Languages Chairperson/Principals Leadership Team- Nimitz HS 

Account Management, Administrative, AP, approach, AVID, banking, cold calling, Strong interpersonal skills, Excellent communication, Oral Communication, interpersonal skills, CPI, creativity, creative problem solver, critical thinking, client, clients, data collection, decision making, English, Financial, focus, instructor, Instruction, Team Building, Leadership, lesson plan, lesson plans, managerial, management skills, mentor, mentoring, personnel, problem solving skills, progress, promotion, proposals, public relations, reading, Sales, Sales Manager, sales reporting, Fluent in Spanish, Spanish, SSP, supervision, Teacher, teaching, Trainer, tutoring, Written.
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Enthusiastic individual with superior skills in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team.

Skill Highlights
  • Dedicated team player
  • Professional and tactful
  • Strong interpersonal skills
  • Uncompromising work ethic
  • Customer service-oriented
  • Persuasive communication style
Professional Experience
Investment/Insurance Advisor 10/2018 to Current Vision Financial Services Inc Fergus, On
  • I communicate with existing and prospective clients to identify financial goals and provide recommendations on investment solutions.
  • Attend local gatherings and networking events to establish community relations and generate potential customer leads
  • Research and analyzed beneficial insurance and investment options and made recommendations to clients.
  • I am currently laid off due to COVID-19 with no foreseeable return date
Associate Private Banker 04/2014 to 01/2017 Scotia Wealth Management Waterloo, Ontario
  • As part of the Private Banking team, I was responsible for the day to day needs of an assigned book of high net worth clients
  • The role was largely administrative in nature and required very close attention to detail
  • In addition to the administrative duties, I also handled cash and bank deposits for the clients
  • Worked with potential clients by supporting the Private Banking team to ensure success
Client Relationship Manager 07/2012 to 04/2014 Scotiabank Listowel, Ontario
  • The main point of contact for an assigned group of agricultural clients.  
  •  I brought real life experience to this role as I was raised on a dairy farm in Wellington county. 
  • My role was to assist the farm clients with borrowing and day to day banking matters
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
Branch Manager 07/2005 to 07/2012 Scotiabank Mount Forest, Ontario
  • Provided customers with a first-rate experience and developed long-lasting relationships.
  • Guided teams to increase retail portfolio and grow bottom-line profitability.
  • Consulted with small business customers to determine needs and means and propose personalized banking solutions.
  • Proposed and managed successful marketing promotions and business plans.
Financial Advisor 08/2000 to 07/2005 Scotiabank Fergus, Ontario
  • Asked appropriate questions and conducted in-depth research to gain a valuable and thorough understanding of every client's financial situation and future needs.
  • Consulted with clients to assess and meet short- and long-term financial goal.
  • Oversaw approximately 500 financial portfolios and regularly communicated with clients regarding updates and changes to their investments. 
  • Assisted clients with planning for and funding retirements using mutual funds and other strategies.
Finance Canadian Securities Institute Toronto, ON

LLQP (Life Insurance Licensed)  Canadian Securities Institute  2018

Scotiabank Commercial Banking Sales course 2013

Scotiabank Small Business Banker Certification 2011

Personal Financial Planning Designation 2005

Investment Funds in Canada  1998

Numerous other  Sales and Service training courses  offered by Scotiabank

This resume is created in 7 minutes.

I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.

  • Quick learner
  • Attention to detail
  • Filing and data archiving
  • Service-oriented
  • Inventory control and record keeping
  • Point of Sale (POS) system operation
  • Goal-oriented
  • Passion for customer satisfaction
  • Excellent multi-tasking ability
  • Microsoft Office proficient
  • Friendly nature
  • Organizational skills
  • Bilingual - English & Spanish
  • First Aid, CPR/AED, Adult & Pediatric Certified
Work History
Patient Service Assistant II, 01/2018 to Current
San Mateo Medical Center Emergency Department San Mateo, CA
  • Assisting incoming patients with registration and insurance into the ER.
  • Registering new and existing patients into ER.
  • Verifying patient eligibility - Medi-Cal, HPSM, Medicare.
  • Collecting co-payments from patients at discharge.
Medical Assistant, 06/2017 to 12/2017
William Zigrang, MD Burlingame, CA
  • Monitored vital signs, such as blood pressure and pulse.
  • Tested and recorded blood glucose levels.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Monitored expiration of medical supplies and medications.
  • Maintained a clean, healthy and safe environment.
  • Scheduled patient's medical appointments.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Responded to patient calls, prescription PA, directed questions & concerns to Doctor/NP.
  • Performed EKG's.
Manager, 03/2009 to 10/2017
La Santaneca Restaurant San Francisco, CA
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Consistently provided professional, friendly and engaging service.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Provided friendly and attentive service.
  • Inventoried and restocked items weekly.
  • Led and directed team members on effective methods, operations and procedures.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Prepared and distributed payroll for staff.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Volunteer, 07/2016 to Current
Sutter Health Mills-Peninsula San Mateo
  • Online training
  • Customer Service
  • Greet guests, patients, and employees
  • Answer department telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • ​Provide transportation to patients at discharge or transport them to dialysis

Relationship Manager, 03/2007 to 10/2009
Guardsmark, LLC Burlingame, CA
  • Established operational objectives and work plans and delegated assignments.
  • Maintained computer and physical filing systems.
  • Received, screened and routed incoming calls.
  • Completed weekly payroll for 50+ employees.
  • Analyzed and investigated all incidents alongside functional management and security supervisors.
  • Supervised a team of 35+ security personnel during a given shift.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
Certified Clinical Medical Assistant : 05/2017
College of San Mateo CCCE - San Mateo

Bachelor of Science: Business Administration - Marketing, San Francisco State University - San Francisco
Associate of Arts: Liberal Arts, College of San Mateo - San Mateo
Associate of Science: Business Administration, College of San Mateo - San Mateo, CA
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  • Professional MS Word, Access Knowledge Self-confident and ability to transfer optimism.
  • Ability to work as team.
  • Driver :full clean lincence EXTRA CURRICULAR ATTAINMENT.
  • Certificate of appreciation for best performer in increasing customer base at National Bank of Commerce corporate Banking Department.
  • Certificate of recognition of participation in analysis for new Business venture NBC Training centre.
  • Asset Liability Management -Tanzania institute of Bankers Personal details DATE OF BIRTH : 29TH August 1967 SEX : Female MARITAL STATUS: Marriage.
01/2012 to 05/2015
Relationship manager Institutional Banking Commercial bank of Africa
  • AG Head of Institutional Banking may 2015 to Date.
  • Develop market and monitor Liability and Cash Management products to expand the Bank's deposit customer base, targeting mainly Corporate and Institutional customers and focusing on funding cost reducing liability products.
  • Ensure effective day-to-day contact and management of existing Liability and Cash Management customers (Embassies, International Organizations, NGOs, Professional practices, Insurance Companies and Senior Management employees connected to such organizations) in the Bank with a view to increasing the Bank's share of business and reducing the funding cost base.
  • Develop and undertake marketing for new Liability and Cash Management products, to the target customer groups/markets to enable the Bank expand its business base.
  • Organize, manage and motivate the available human capital within Institutional Banking Division through establishment of suitable organization structure and implementing development programmes to optimize competence and productivity.
  • To manage the development of prudently priced assets, cost effective long term liability with reputable companies and organizations in order to ensure Bank's maximum profitability.
  • Maintain a high standard of operational control including adherence to Risk Management and Compliance.
  • Report to Management the status of Business leads, customer complaints, pending issues in respect of the clients.ce guidelines.
  • Looking for new sales opportunities focus Liabilities institutional client government project and agency.
  • Maintain and improving the overall customer relationship by , delivering reliable administrative support and customer service.
  • Finding out what information, products or services the customer requires to meet his/her needs, provide clear ,accurate and relevant information.
  • Sales activity planning, including reviewing existing customer files to identify sales opportunities.
  • Producing file notes after any client meetings, summarising any additional actions required, including follow up calls.
  • Contributing to the development of new products and services, based on customer feedback.
  • sales activity planning, including reviewing existing customer files to identify sales opportunities.
  • compliance with legal requirements, industry regulations, organisational policies and professional code.
  • Cultivate good rapport with corporate clients and ensure, the bank becomes the choice for their Investment and banking.
  • To identify and develop a target pipeline and aggressively market for new profitable status customers from the identified target sectors.
  • Implement and maintain complete control aspects i.e.
  • financial analysis of statements of accounts, documentation, and periodical client visits call reports.
01/2008 to 01/2012
Institutional Banker NBC Corporate Banking
  • Establish, build and manage business relationships with the target segment.
  • Target to increase the Corporate Banking proposition market share and Solicit funded corporate accounts to enhance the liability book and to cross sell FX and Trade for revenue generation.
  • Manage existing relationships to deepen the relationship for Corporate Banking solutions through customer requirements and continuous contact.
  • Monitor and evaluate current events related to the client, its industry or the transaction.
  • Prepare presentation materials for use in client meetings, covering topics such as strategic alternatives, Transactions banking, Investment, Treasury markets activity and general corporate for strategic client.
  • Build and maintain customer relationship for Institutional clients, perform analyses under different operating scenarios using input from management and public sources.
  • Ensure compliance to Know Your Customer (KYC) and Anti Money laundering (AML) requirements in all dealings with existing and potential customers.
01/2005 to 01/2008
NBC Corporate Branch
  • keeping accurate records of discussions or correspondence with customers;.
  • improving customer service procedures, policies and standards for department;.
  • investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;.
  • helping to develop and implement a customer service policy for an entire organization;.
  • finding ways to measure customer satisfaction and improve services;.
  • Managing or supervising a team of customer service staff managing a team of customer services staff;.
  • Handling face-to-face enquiries from customers.
  • meeting with other managers to discuss possible improvements to customer service;.
  • being involved in staff recruitment and appraisals.
  • Producing written information for customers ,often involving use of computer packages/software.
  • Training staff to deliver a high standard of customer service.
  • Keeping ahead of developments in customer service by reading relevant journals, attending courses learning about or organization's products or services and keeping up to date with changes.
01/2003 to 01/2005
Sales Consultant Corporate Clients -NBC Corporate Branch
  • Identify customer needs and refer customers to appropriate banking services and specialists.
  • accept money or cheques deposited by customers, verify records and receipts, and credit customers' accounts.
  • Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.
  • Promote bank products and services.
  • Open new savings and cheek accounts.
  • update personal details for personal and business customers such as address and name details.
01/1988 to 01/2005
Banking operation clerk
  • Works with different department from customer service clerk, telling duties clearing officer, head Cashier branch, sales officer supervisor customer services.
  • being involved in staff recruitment and appraisals.
  • Producing written information for customers ,often involving use of computer packages/software.
  • Training staff to deliver a high standard of customer service.
  • Keeping ahead of developments in customer service by reading relevant journals, attending courses learning about or organization's products or services and keeping up to date with changes.
Institute of finance Management, Dar es Salaam /Tanzania Advance
2005 1986
diploma: Banking Banking College of Business Education, Dar es salaam,/Tanzania
Diploma: Accountancy Ordinary secondary education Accountancy Zanaki secondary school
Professional Affiliations
I successfully combined my studies with work and other commitments showing myself to be self-motivated, organized and capable of working under pressure. I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I enjoy working on my own initiative or in a team. In short, I am reliable, trustworthy, hardworking and eager to learn and have a genuine interest in Sales. Objective Aim looking to secure a challenging new role within corporate management, where skills, knowledge and expertise gained throughout experience to date can be applied and further professional development achieved." Career summary
administrative support, agency, banking, book, Cash Management, Cashier, credit, client, clients, customer satisfaction, customer services, customer service, documentation, Senior Management, finance, financial analysis, focus, government, Insurance, legal, listening, notes, Managing, marketing, market, materials, meetings, Money, Works, organization skills, policies, Producing, rapport, reading, recruitment, Risk Management, Sales, strategic, supervisor, supervising, Treasury, view, written, Written communication skills
This resume is created in 7 minutes.
Professional Summary

Sales Manager successful in relationship and team building. Motivates sales teams to exceed sales goals.

Quality-focused Account Manager focused on driving sales and maximizing profits. Directs sales teams with enthusiasm.

  • B2B sales
  • In-depth knowledge of Salesforce
  • Territory sales management
  • Sales and contact reports
  • Strong customer relations
  • High level of accuracy
  • Extensive knowledge of SEC regulations
  • Empowers high-performing sales teams
Work History
Sr. Small Business Relationship Manager Bank of America Financial Center - Los Angeles, California, United States 02/2016 - Current
  • Increased new bank relationships within the local community by executing quarterly promotions.
  • Increased overall annual sales by incorporating several quality process improvements within the branch.
  • Supportively directed a team of three Relationship Managers.
  • Received superior customer service satisfaction scores for four consecutive quarters.
  • Developed and maintained relationships with local COI's.
  • Developed prospects for new small business loans with cold calls daily.
  • Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Created strategies to develop and expand existing customer sales.
  • Maintained confidentiality of bank records and client information.
  • Maintained friendly and professional customer interactions.
Relationship Manager Bank of America Financial Center - Los Angeles, California, United States 10/2015 - 01/2016
  • Supportively directed a team of three Relationship Managers.
  • Visited clients on-site to give benefit-oriented sales presentations.
  • Contacted satisfied customers to offer additional services.
  • Earned numerous recognitions for exceptional customer service.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Completed customer searches to generate new leads.
Personal Banker Bank of America Financial Center - Los Angeles, California, United States 10/2009 - 09/2015
  • Identified and qualified customer needs, developed sales strategies and negotiated new products.
  • Consistently hit and exceeded sales goals.
  • Achieved 115% to 150% of monthly quota and grew sales earning title as one of the top representative in region.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Managed a portfolio of 250+ clients.
  • Communicated sales promotions to customers to grow average customer relationship.
Steward Wyndham Times Square South - New York, New York, United States 11/2008 - 09/2009
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Inventoried and restocked items throughout day.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
Outside Sales Manager Yellow Pages, Dominican Republic. - Santo Domingo, Distrito Nacional, Dominican Republic 08/2005 - 09/2007
  • Negotiated prices, terms of sales and service agreements.
  • Created sales contacts with on- and off-premise accounts.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Met existing customers to review current services and expand sales opportunities.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Managed a portfolio of 250+ accounts.
Outside Sales Rep Listín Diario - Santo Domingo, Distrito Nacional, Dominican Republic 12/1999 - 08/2005
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Managed a portfolio of 150+ accounts and $5mm in sales.
  • Created sales contacts with on- and off-premise accounts.
  • Met with an average of 55 clients per week consistently, resulting in a 100% client retention rate.
  • Negotiated prices, terms of sale and service agreements.
  • Organized joint sales calls with current customers and outside vendors.
  • Trained peers and management team on internal system supports and implementation plans.
  • Maintained a central database of key contacts, risk ratings, financial impact and key issues.
  • Consistently exceeded monthly sales quotas by more than 115% by pursuing leads and expanding the prospect list.
MBA: Management University of Phoenix - Los Angeles, CA 2013
Bachelor of Science: Marketing Universidad Católica Santo Domingo - Santo Domingo, Dominican Republic
Life and Health Insurance License
This resume is created in 7 minutes.
Professional Summary
Driven Loan Officer with a track record in mortgage and home lending product sales. Demonstrates strong interpersonal skills and exceptional service throughout the sales process.
  • Risk management assessments
  • Superior organization skills
  • Analytical
  • Proficient in MS Office
  • Customer relations
  • Budget development
  • High level of accuracy
  • Practices due diligence
Work History
09/2016 to 08/2017
Concierge Manager Lake Union Sea Ray Seattle, WA
  • Assisted with receptionist duties, file organization and research and development.
  • Entered numerical data into databases in a timely and accurate manner.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
03/2014 to 07/2015
Executive Account Manager The Bailey Group Saint Augustine, FL
  • Serviced the local School District's Vision Care Plan as the sole Account Manager.
  • Generated and audited reports as requested by agency administration.
  • Assisted in creating billing statements for clients and providers.
  • Managed and balanced corporate bank accounts.
08/2013 to 02/2014
Home Mortgage Consultant Wells Fargo Home Mortgage Jacksonville, FL
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Developed and maintained relationships with local real estate agents.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
03/2007 to 08/2013
Personal Banker Relationship Manager & Loan Officer VyStar Credit Union Jacksonville, FL
  • Effectively managed a mortgage pipeline of over 80 loans at a time.
  • Communicated actively with underwriters and management regarding approvals and process flow.
  • Regularly updated the conversation log with contact of external and internal customers.
  • Demonstrated exceptional customer service by meeting specific time constraints.
Associate of Arts: Business and Admistration
St. Johns River State College - Saint Augustine, FL
  • Awarded “Best Banker in St. Augustine” in 2012 recognized by the St Augustine Record 
  • Led the creation and development of new mortgage processing program which resulted in the increase of speed in which loans were closed.
  • 2-15 Health & Life (Including Annuities & Variable Contracts) Licensed Agent
  • NMLS Certified 623240 
This resume is created in 7 minutes.
Professional Summary
Focused professional highly effective in establishing and maintaining relationships with potential and existing clients. Seeking a rewarding position that utilizes my previous business experience.
  • Excellent communication skills
  • Accurate and detailed
  • Works well under pressure
  • Highly competitive
  • Critical thinker
  • Team player
  • Self-motivated
  • Superior organizational skills
Work History
Client Relationship Manager, 06/2017 to Current
Netelligent Corporation Chesterfield, MO
  • Nurture client relationships which consume Netelligent offerings including colocation, BaaS, IaaS, DRaaS, security and network managing and monitoring.
  • Prepare and present client presentations demonstrating data center utilization, managed services adoption and security health.
  • Build client relationships by acting as the liaison between the customer service and sales teams.
  • Consult with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Perform monthly and quarterly business reviews with current clients.
Senior Client Account Manager, 05/2015 to 06/2017
Netelligent Corporation Chesterfield, MO
  • Assumed ownership of all training program initiatives.
  • Built and retained client relationships, many times becoming their main contact within the organization.
  • Managed partner Channel portal.
  • Prepared proposals for colocation, BaaS, IaaS, DRaaS, security, network management and monitoring services
Sales Assistant/Inside Sales, 02/2012 to 05/2015
Netelligent Corporation Chesterfield, Missouri
  • Prioritize daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Answer customers' questions regarding products, prices and availability.
  • Establish relationships with vendors and distribution partners.
  • Manage customer's maintenance contracts and provided proactive quotes.
  • Accurate processing of commercial and enterprise purchase orders.
  • Create company SOP for international purchasing with international distributors.
  • Schedule inbound and outbound deliveries with multiple vendors.
District Manager, 07/2009 to 12/2011
Sprint Saint Peters, Missouri
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Scheduled and led weekly store meetings for all employees.
  • Trained and developed new associates on POS system and key sales tactics.
Bachelor of Arts: Communications, 2016
Lindenwood University - Saint Charles, Missouri
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Professional Summary
Sales-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer in sales with a consistent track record of meeting and exceeding goals. Currently in the roll of Business Manager at Andy Mohr Ford, having two separate promotions since starting in 2013.
  • Cash handling and management
  • Goal-oriented
  • Positive and friendly
  • Exceptional time management skills
  • Microsoft software
  • CRM experience
  • Retail merchandising experience
  • Strong interpersonal skills
Work History
Finance Manger 11/2016 to Current
Andy Mohr Ford Plainfield, IN
Customer Service Relationship Manager 01/2015 to 11/2016
Andy Mohr Ford Plainfield, IN
Sales Person 05/2013 to 01/2015
Andy Mohr Ford Plainfield, IN
Store Manager 02/2012 to 04/2013
Pacific Sunwear Greenwood, IN
Asst. Manager 04/2011 to 02/2012
Pacific Sunwear Greenwood, IN
Certificate: Automotive Finance 2016 Automotive Finance Corporation - Plainfield, IN
  •  Advanced courses in Financial Automotive Sales
  • Learning Lender Programs
  • Customer service training

Cosmetology License: cosmetology 2011 Paul Mitchell The School Indianapolis - Indianapolis, IN
  • Practical Chemical Application course
  • Hair styling techniques training

High School Diploma: 2010 Speedway Senior High School - Speedway, IN