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Professional Summary

Motivated experienced professional well-versed in, customer relationship, underwriting and banking. Competent individual bringing a wealth of experience in compliance and analyzing levels of risk in credit. Offering excellent time management and interpersonal skills and a desire for all open opportunities.

  • Advanced clerical knowledge
  • Consumer banking specialist
  • Compliance, banking laws and regulations
  • Financial analysis
  • Night and safe deposit procedures
  • Goal-oriented
  • Self-sufficient
  • People-oriented
  • Friendly
  • High level of accuracy
  • Revenue generation
  • Relationship management
  • Verbal/written communication
  • Business development expertise
  • Project management
  • Flexible team player
  • Excellent communication skills
  • Excellent managerial techniques
  • Process improvement
  • Customer service awareness
  • Course planning
  • Client account management
  • Effective leader
  • Staff training/development
  • Consistently meet goals
  • Efficient multi-tasker
  • Conflict resolution
  • Deadline-oriented
  • Organized
  • Excellent attention to detail
  • Expert in customer relations
  • Quality assurance and control
  • Risk management
  • Finance background
  • Sales background
  • Team leadership
  • Inspection reviews
  • Credit risk
  • Data analysis
  • Credit programs
  • Lending regulations
  • High risk account reviews
  • Commercial and consumer clients
  • Credit decisions
  • Self-motivated professional
  • Verbal and written communication
  • Risk assessment
  • Superior attention to detail
  • Credit adjustments
  • Risk advisory
  • Customer service
Work History
Credit Analyst, 09/2017 to 11/2018
TD Auto Finance Farmington, MI
  • Contacted customers and requested financial documentation.
  • Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
  • Assessed credit risk and analyzed financial statements.
  • Analyzed customer data, including financial statements, to determine the level of risk involved for extending credit.
  • Complied with internal controls and government regulations.
  • Followed up with customers to collect information and verify details.
  • Analyzed credit application and credit bureau to determine credit worthiness. 
  • Discovered major instances of fraud, and fraudulent bureaus .
  • Accessed credit records to evaluate customer histories.
  • Gathered loan documentation for underwriting.
  • Researched topics and completed due diligence to resolve issues in a timely manner.
  • Review 50- 80 applications on a case by case basis to determine financing decisions. 
  • Work hand and hand with funding department to ensure compliance and accuracy. 
  • Recognized for high production and high compliance percentage.
  • Performs in‐depth analysis, investigation and decisions on retail and lease credit applications based on the company risk policy and 4 C's of credit and then educate and communicate decisions to appropriate dealers and business clients.
Compliance Analyst, 07/2016 to 07/2018
AMC-First Farmington Hills, MI
  • Provide detailed quality review and analysis of mortgage loans, provided by vendors, according to FNMA, FHLMC, HUD guidelines.
  • Ensure that quality and performance guidelines are met and that the conclusions reached in the report are supported.
  • Conduct vendor investigations based on client complaints and issues found through our quality control program.
  • Communicate the findings of investigations to vendors and clients and work toward a timely and effective solution.
  • Ensure quality of work provided by vendor panel and counsel vendors to understand underwriting criteria needed to meet specific client guidelines as established.
  • Experienced with Trid and federal lending guidelines.
  • Collaborated with the compliance department to eliminate procedural errors and margin breaks.
  • Trained and directed 12 new hires during department orientations.
  • Audited financial services clients, including banks and direct lending companies.
Senior Personal Banker, 01/2015 to 01/2016
Citizens Bank Berkley, MI
  • Manage clientele personal and business relationship accounts.
  • Open new relationship accounts.
  • Advised clients on how to structure financial profile.
  • Originate all lending and financing options.
  • Handle all clientele inquiries, complaints, and concerns.
  • Oversee Corporate and Business Clientele Profiles.
  • Arrange lending and financing transaction for Corporate and Small Business Clients.
  • Recognized for consistently exceeding quarterly goals for units and revenue.
  • Ranked in top 10 for generating overall revenue in district.
  • Advised clients on mortgage, educational and personal loans.
Retail Banker, 05/2014 to 04/2015
Flagstar Bank Detroit, MI
  • Oversee branch daily operation and maintenance.
  • Audit teller and staff monetary limits.
  • Audit ATM Machine daily monetary limits and maintenance.
  • Work hand in hand with Corporate Security for fraud preventive measures.
  • Train new staff and tellers on cash transactions and system operations.
  • Perform all account opening functions for personal and business clients.
  • Handle all financing options for all business and personal clients.
  • Recognized for exceeding monthly goals consistently for 10 consecutive months.
  • Advised clients on mortgage, educational and personal loans.
Jr Underwriter, 02/2013 to 07/2013
Citifinancial Ann Arbor
  • CitiFinancial, Ann Arbor MI.
  • Analyze income, liabilities, assets and credit for FHA, VA Government and Conventional loans.
  • Verify all income, tax returns, W2's 1040's paystubs and self- employment documentation.
  • Validate accurate title clearance, all liens tax information insurance coverage.
  • Confirm credit report accuracies for open and closed trade-lines tax liens judgements court orders levy's and collection accounts.
  • Verify accuracy of appraisals reports and property inspections.
  • Submit request for corrections on all findings of errors and missing documentation.
  • Average high quality score 90%
  • Ensure all loans meet federal guidelines.
  • Recognized for providing great customer service and quick turn-around time.
High School Admissions Advisor, 01/2012 to 01/2013
Corinthian College Dearborn, MI
  • Recruit qualified prospecting high school students with in regional area.
  • Mentor and advise students of school related challenges as well as personal challenges.
  • Advise students on course's program and curriculum.
  • Interview prospecting students and parents facilitate campus tour.
  • Complete enrollment status for new inbound students.
  • Prepare incoming freshman for orientation and 1st day of class.
  • Facilitate campus tours for student groups and visiting high school students.
  • Assist student with preparing for financial aid application process.
  • Met with an average of 15 students per week consistently, resulting in a [48]% client retention rate.
  • Verified data integrity and accuracy.
  • Advised students on crucial academic decisions such as curriculum and programs by discussing and identifying their interests and strengths.
  • Corresponded with students through email, telephone or postal mail.
  • Collaborated with a team of faculty to develop after-school tutorial program for students in need of extra help.
  • Greeted students and visitors in-person and via telephone calls.
  • Met with parents to resolve conflicting educational priorities and issues.
  • Documented student attendance and progress against goals.
  • Developed program to work with students and increase interest in higher learning.
  • Facilitated group sessions and provided one-on-one support.
  • Collaborated with teachers and administrators to discuss the academic needs of students including special needs, physical needs and tutoring opportunity. 
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Recognized for high productivity of student enrollment and retention.
Supervisor, 01/2010 to 01/2012
Comerica Bank Southfield, MI
  • Provided personalized, friendly and knowledgeable Banking services to drive customer satisfaction, increase new account production and attain each monthly target. 
  • Trained and led talented teams to surpass objectives.
  • Introduced team contests and goals to enhance productivity and morale
  • Provided instruction, coaching and motivation to all employees during the shift.
  • Interviewed, hired and trained employees on new procedures and requirements.
  • Led and organized monthly departmental meetings.
  • Demonstrated ability to assess risk and respond to issues appropriately.
  • Identified problems and proposed solutions to management team.
  • Analyzed accounts and processes to improve customer experience.
  • Assisted Tellers's with balancing, identifying and reconciling daily transactions.
  • Partnered with and supported Branch Manager to ensure company regulations, laws and established policies were enforced and adhered to throughout all operational facets.
  • Answered customer questions about product availability and shipment times.
  • Received multiple positive reviews which acknowledged dedication to excellent customer service.
  • Helped drive sales goals and achieve monthly quotas.
Bachelor of Science: Public Administration, May 2017
Central Michigan University - Southfield, MI

Associate of Arts: General Studies, Aug 2014
Henry Ford College - Dearborn, MI

General Studies

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Professional Summary
  • Quick learner
  • Organized multi-tasker
  • Bilingual (Spanish)
  • Exceptional communication skills
  • Patient evaluation
  • Professional bedside manner
  • Patient-focused care
  • CPR certification
Work History
Server, 04/2017 to Current
TGI Fridays Sandusky, OH
Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Promptly reported complaints to a member of the management and provided high energy to provide a great customer experience. 
Retail Banker II, 03/2015 to 01/2017
Woodforest National Bank Sandusky, OH
Responsible for providing support and service to current customers and potential customers to meet their everyday banking needs, which included marketing, cross selling products and services, as well as performing branch operations and teller functions. 
The Retail Banker is responsible for providing frontline support and service to current and potential customers to meet their everyday banking needs.  This includes marketing and cross-selling products and services, as well as performing customer service, branch operations and teller functions in a non-traditional retail environment.

The Retail Banker is responsible for providing frontline support and service to current and potential customers to meet their everyday banking needs.  This includes marketing and cross-selling products and services, as well as performing customer service, branch operations and teller functions in a non-traditional retail environment.

The Retail Banker is responsible for providing frontline support and service to current and potential customers to meet their everyday banking needs.  This includes marketing and cross-selling products and services, as well as performing customer service, branch operations and teller functions in a non-traditional retail environment.

The Retail Banker is responsible for providing frontline support and service to current and potential customers to meet their everyday banking needs.  This includes marketing and cross-selling products and services, as well as performing customer service, branch operations and teller functions in a non-traditional retail environment.

Client Advisor, 02/2013 to 01/2015
Seacoast Bank Stuart, FL
Responsible for increasing branch assets and revenue by building rapport with new and existing customers to understand their current and future financial needs. Also functioned as a bank Teller, processing transactions for customers in the lobby and drive-thru. Worked to gain the confidence and trust of others through honesty, integrity, and authenticity
Dietary Aide , 03/2011 to 01/2013
Salerno Bay Health and Rehabilitation Center Stuart, FL
Worked along with the dietary manager to prepare meals also assisted in clean up, kitchen maintenance and setting up and taking down the dining areas. Delivered food to residents\' rooms, prepared and served snacks. 
Licensed Practical Nurse: Current
Sandusky Career Center - Sandusky, OH
High School Diploma: South Fork High - Stuart, FL
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Highly enthusiastic customer service professional with six years client interface experience.
  • Invoice processing
  • Active listening skills
  • Adaptive team player
  • Energetic work attitude
  • Strong organizational skills

  • Analytical 
  • Cash handling
  • Detail-oriented
  • Cash flow analysis
  • Risk management expertise
Woodforest National Bank December 2015 to Current Retail Banker
Houston, TX
  • Perform daily maintenance of the loan applicant database.
  • Maintain customer confidence and protects bank operations by keeping information confidential. 
  • Research banking guidelines and statutory requirements to stay updated on new laws and applications.
  • Compile with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.
  • Reconcile cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.

Jackson State University Bookstore May 2010 to December 2015 Head Sales Associate
Jackson, MS
  • Generated monthly and annual sales reports.
  • Maintained friendly and professional customer interactions.
  • Determined merchandise price schedules and discount rates.
  • Monitored customer preferences to determine focus of sales efforts.
  • Led sales calls with team members to establish sales and customer retention goals.
Holmes Community College 2010 Associate of Arts: General Studies Ridgeland, MS, US
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Professional Summary
Customer Service Representative and previous Retail Banker II who consistently meets and exceeds sales targets. Reliable team player and strong communicator. Very knowledgeable on computers and Microsoft ETC. Have great experience on sales and marketing. Very team orientated and very outgoing. I also have strong customer service skills and strive to maintain a great relationship with my clients.Well known to get the job done and achieve challenges.Excellence is the key
  • Customer-oriented
  • Active listening skills
  • Consistently meets sales goals​
  • Credit card transactions
  • Personable
  • Employee relations
  • Retail sales
  • Computer literate
  • POS systems knowledge
  • Upselling techniques
  • Skilled problem solver
  • Motivated team player
  • Natural leader
Work History
Customer Service Representative, 10/2017 to Current
JP Morgan Chase Houston, TX
  • Providing exceptional customer service through telephone banking to a wide variety of customer and clients.
  • Gaining access to the customer's account to provide details such as transactions,balances and general account information the customer may be concerned about.
  • Updating information on the customers personal account and making sure the customer's contact information is up to date and accurate.
  • Performing stop payments for the customer and making sure the transaction have not processed on the account to avoid the merchant to debit the account.
  • Worked in goal orientated environment and making sure  that my quota has been meet and understand what is needed of me in order to succeed and being in company's guidelines.
  • Opened and closed debit cards and performed routine maintenance such as replacing the lost card,activating debit card ,performing pin number changes,International Travel Notification and limit increases for daily spending .
  • Performing simple account closures for the customer and documenting why the customer is leaving and try to save the account to maintain a good business relationship with  the customer.
  • Providing help with online banking and using a number of resources and tools to walk customer through or troubleshoot something that may be going wrong with the online banking account.
  • Helped customer to enroll and sign up for online banking and reset the customer's password due to a forgot password.
  • Provide customer step by step how to use online banking such as transfers,Quick Pay,wire transfers ,bill pay and everyday transactions.
  • Processed fee refunds on the account  and provided detail of how the customer in the future can avoid the fee and any charges accessed on the account .
  • Filed dispute on unauthorized transactions and transaction that may have been billed in error and making sure customer is provided provisional credit until the investigation is done.
  • Always making sure customer needs are meet on every call and make sure the customer has had the best experience even if it is something that we cannot do.
Retail Banker II, 05/2016 to 08/2017
Woodforest National Bank Porter, TX
  • Performed teller transactions for various customer including deposit, withdrawals, transferring of funds and check cashing.
  • Maintaining a high amount of cash and controlling my cash flow by the company's guidelines.
  • Provide 100% customer service and going above and beyond to maintain a customer relationship.
  • Performing money instrument transactions including money orders and cashiers checks.
  • Processing loan payments and also take charge payments for overdrawn accounts.
  • Changing updated information on consumers accounts such as  address ,phone numbers, names, and emails.
  • Performing disputes for Debit Cards unauthorized activity and ACH disputes.
  • Processing closed accounts and keeping record for data base to review branch performance.
  • Performing Notary services for consumers.(Notary Certified Since March 2017)
  • Opening of consumer accounts and putting information in data base to establish a new relationship or existing.
  • Opening of business accounts and being aware of  the products and services to the best of my knowledge and providing competitive information to consumer.
  • Making sure consumer goals and also business goals are meet to maintain branch profitability.
  • Strong selling skills in business loans, consumer loans, business accounts, merchant services, and consumer accounts.
  • Marketing and attending small business chambers to network and trying to establish a new or long time relationship.
  • Correcting of accounts and making sure the information entered in the system is correct. Also making sure we go by CIP guidelines and making sure we have correct documentation.
  • Have knowledge of rules and regulations of the bank such as: Gramm - Leach - Bliley Act, Right to Financial Privacy Act, and  Fair Credit Reporting Act.
  • Balancing of the vault and making sure the cash flow is properly maintained and all transactions are correct.
  • Ordering and selling of cash for the branch and making sure we are not over or under our limit.
  • Reviewing various reports such as: Compliance reviews, Chargebacks ,new accounts, and active accounts at the branch.
  • Running work through a branch Capture machine and making all work is accurate and correct to not cause PODs and exceptions.
  • Performing wire transfer(domestic and international) for consumers and business clients.
  • Training of new employees on teller line and new accounts and making sure they working to the company's guidelines.

Customer Service Representative, 05/2016
Apac Careers Humble, TX

CVS Caremark:

  • Performing of telecommunications and providing outstanding customer service to clients and making sure all their needs are meet.
  • HIPPA certified since April 2015.
  • Processing transaction for and filling prescriptions for pharmacies such as CVS Pharmacy , Rite Aid, Walgreens , ETC.
  • Performing overrides such as vacation overrides, lost medication and stolen medication.
  • Informing the pharmacy what will be the customers copay or deductible on the health plan and other health plan guide lines.
  • Assisting other employees through the assist line and providing them  the correct information and so they can deliver exceptional customer service to clients.
  • Reporting to pharmacies why the customer prescription cannot be filled due to refill too soon, customer not eligible, or if customer needs to contact customer service. 
  • Looking over customers reports making sure there is no potential abuse or misuse of medication and reporting if something is out of the ordinary.
  • Receiving constant feedback or performance review to make sure employees and giving accurate information and 100% customer service according to guidelines.
  • Reaching out to appropriate departments for approvals such as prior-authorizations and duplicate therapy.


Cashier/Server, 01/2012 to 02/2013
Popeye's Chicken and Buscuits Houston, TX
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Operated the drive-through window and sales register quickly and efficiently.
  • Greeted customers and provided excellent customer service.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Prepared all food orders within a 2-3 minute time frame.
  • Assembled food orders while maintaining appropriate portion control.
High School Diploma: 2012
United Christian School - 2600 S Loop W,Houston, TX 77054
  • HIPPA Certified since April 2015
  • Notary Public since March 2017

  • Won "Employee of the Month" award each month for three months in a row.
  • Efficiently served more than 100 satisfied customers during an average shift.
  • Meet or exceeded my monthly goals since the beginning of employment with Woodforest Bank.
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Professional Summary
I am a customer service representative who achieves high levels of customer satisfaction. I provide well rounded customer service, with strong communication skills, sales experience and a deep knowledge of the banking industry.I believe I am a one of a kind Bank Teller with a knack for math and processing, coupled with speed and accuracy. A self-motivated banking professional offering strong communication and quick thinking skills. I work effectively on teams, as well as independently, in fast-paced environments. .I've been told I am a consistently positive and friendly Bank Teller committed to reaching business goals. I am looking for a position with a community bank.
  • Customer service-oriented
  • Cash register familiarity
  • People-oriented
  • Retail merchandising specialist
  • Detail-oriented
  • Sales experience
  • Excellent communication skills
  • Friendly demeanor
  • Strong work ethic
  • Creative problem solver
  • MS Windows proficient
  • Quick learner
  • Proficient in cash management
  • Cash flow management
  • Credit card processing
  • Strong account analysis skills
  • Rapid data entry skills
  • Cheerful
  • Cheerful
  • Positive
Work History
Customer Service Representative 08/2014 to 03/2017
Circle K AKRON, OH
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stock shelves, and mark prices on shelves and items.
  • Request information or assistance using paging systems.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Sort, count, and wrap currency and coins.
  • Supervise others and provide on-the-job training.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
  • Compute and record totals of transactions.
  • Compile and maintain non-monetary reports and records.
  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
  • Clean or sanitize work areas, utensils, or equipment.
  • Clean service or seating areas.
  • Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
  • Describe menu items to customers or suggest products that might appeal to them.
  • Order, receive, or stock supplies or retail products.
  • Provide customers with product details, such as coffee blend or preparation descriptions.
  • Receive and process customer payments.
  • Serve prepared foods, such as muffins, biscotti, or bagels.
  • Stock customer service stations with paper products or beverage preparation items.
  • Take customer orders and convey them to other employees for preparation.
  • Take out garbage.
  • Weigh, grind, or pack coffee beans for customers.
  • Wrap, label, or date food items for sale.
  • Create signs to advertise store products or events.
  • Demonstrate the use of retail equipment, such as espresso machines.
  • Prepare or serve menu items, such as sandwiches or salads.
  • Set up or restock product displays.
  • Slice fruits, vegetables, desserts, or meats for use in food service.
Retail Sales Associate 02/2015 to 10/2015
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Answer questions regarding the store and its merchandise.
  • Prepare sales slips or sales contracts.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintain records related to sales.
  • Demonstrate use or operation of merchandise.
  • Place special orders or call other stores to find desired items.
  • Prepare merchandise for purchase or rental.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.
  • Ticket, arrange and display merchandise to promote sales.
  • Exchange merchandise for customers and accept returns.
  • Clean shelves, counters, and tables.
  • Help customers try on or fit merchandise.
  • Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
  • Estimate and quote trade-in allowances.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Estimate quantity and cost of merchandise required, such as paint or floor covering.
  • Bag or package purchases, and wrap gifts.
  • Estimate cost of repair or alteration of merchandise.
  • Rent merchandise to customers.
Retail Banker 05/2016 to 08/2017
The Huntington National Bank Columbus, OH
  • Organized and removed online banking files no longer in use.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Continued education on current banking products and services through [Online Product Catalog] .
  • Coordinated daily cash reconciliation at a high-volume location.
  • Handled various accounting transactions.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Contacted other store locations to determine merchandise availability.
  • Engaged with customers in a sincere and friendly manner.
  • Built relationships with customers to increase likelihood of repeat business.
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Professional Summary
Motivated Sales Manager skilled in leading teams to set record-high sales figures, expand existing territories and develop new accounts.
  • Adherence to high customer service standards
  • Effective workflow management
  • Customer-focused
  • Skilled trainer
  • Inventory control
  • Excellent time management skills
  • Goal-oriented
  • Analytical problem solver
  • Accomplished manager
  • Positive and upbeat
  • Strategic account development
  • Decisive
Work History
October 2017-Current Retail Banker II | Woodforest National Bank | San Antonio, TX
  • Self-directed with astute judgment skills. High level of personal accountability.
  • Organized, stocked and maintained the teller window area.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Processed Vault and ATM audits with a zero error rate.
  • Opened accounts with a cross sale ratio of minimum of 5 products opened.
  • Executed wire transfers, stop payments and account transfers.
  • Sold cashier's checks, traveler's checks and money orders.
August 2016-October 2017 Sales Manager | Sally Beauty | Schertz, TX
  • Increased revenues by 15% within the first year as Sales Manager.
  • Supervised a sales force of 8 sales associates.
  • Planned and directed staff training and performance evaluations.
  • Approved all sales staff budget expenditures.
  • Contacted customers by phone and email in response to inquiries.
  • Promptly resolved all customer requests, questions and complaints.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Built relationships with customers and the community to establish long-term business growth.
July 2009-February 2016 Customer Service Manager | Kitchen Collection | New Braunfels, TX
  • Cross-trained and backed up other customer service managers.
  • Solved unresolved customer issues.
  • Identified individual development needs with appropriate training.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
2012 Associate of Science: General Studies Texas Lutheran University, Seguin, TX
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Professional Summary
customer service representative  with 9+ years of experience. Great in marketing ideas. Very good with computer knowledge. Money counting and most important great attitude with customer service. I have a lot to bring and contribute if given the opportunity. Willing to give my best with my experience and ideas to help the company grow. I have 3+ years of banking experience which has given me a lot of resources and ideas on how to provide world class level customer service experience.

  • Strong account analysis skills
  • Goal-oriented
  • Spanish speaking
  • Excellent time management skills
  • Analytical
  • People-oriented
  • Excellent time management skills
  • [number] WPM typing speed
  • Positive
  • Team leader
  • Hard working and self-motivated
  • Inventory management
  • Organized
  • Fast learner
  • Flexible schedule
  • Financial analysis
  • Cheerful
Work History
Customer Service Specialist home loans, Current
bank of america phoenix, az
Customer service specialist for the home loans department. in this position I work at a call center answering inbound calls of customers with questions regarding their home mortgage account, making changes to existing accounts, as well as making outbound call to internal department to fix any issues customer maybe in experiencing with their home loan account and to make sure world class customer service is provided. Since we are graded on it. for the past 9 months I have been meeting metrics as well as exceeding. This job has given me a lot of experience on how to deal with a lot of difficult issues customer might have on their accounts and take it upon myself to get it resolve using all my available resources.*
Retail banker, 12/2014
Woodforest national bank Houston, 77099, TX
In this position i was in charge of account production. Made sure i met my goals on a weekly and  a monthly basis. Creating new marketing ideas so that the bank would go there and open accounts to make goal as a branch.

supervising teller areas and make sure tellers  were takiing care of our customers in a timely and professional manner.
Sales manager, 12/2009 to 07/2012
Flexi compras Houston, 77099, TX
In this position i was in charge of sales. Making sure the store was making the required sales on a weekly basis, aswell as providing the best customer service, also in charge of supervising a group of employees, had to make sure they were doing great telemarketing to attract customers and get quality sales. I was also i charge of taking care of any customers complaints if
there were. Overall, i was in charge of running
the store. Making sure customers were being helped friendly , professionally and courteously.
Warehouse supervisor, 10/2005 to 11/2009
Guiney delivery service Houston, TX
Supervising all shipped and received merchandise. Placing all product on correct bays as well as inputing all information in our system.

Routing system: i was incharge of doing routing of all received merchandise for delivery the next day, once that had been done, i would proceed and call customer to let them know information on their delivery date, as well as answering any specific question they had regarding their delivery. 

DELIVERY DRIVER , 12/2014 to Current
A professional delivery driver with excellent customer service . In this job we deliver all types of appliances to customer all around the area. providing great customer service is a must. I have to make sure the delivery goes smooth and customer is 100% satisfied with our experience and service provided. At this job you have to excel at what you do, due to the fact that they keep track of customers scores, and the drivers with good scores, are the drivers that are going to work five days a week with routes of preference. And i am glad to say that i am one of those drivers .
delivery driver, 12/2014 to 01/2017
c and d recinos trucking houston, tx
A professional delivery driver with excellent customer service . In this job we deliver all types of appliances to customer all around the area. providing great customer service is a must. I have to make sure the delivery goes smooth and customer is 100% satisfied with our experience and service provided. At this job you have to excel at what you do, due to the fact that they keep track of customers scores, and the drivers with good scores, are the drivers that are going to work five days a week with routes of preference. And i am glad to say that i am one of those drivers .
High School Diploma: 2003
Lee high school - South Houston, TX