Retail Banker resume examples

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Skillful Retail Banker resume

DeQuian McAdory
Professional Summary

Motivated experienced professional well-versed in, customer relationship, underwriting and banking. Competent individual bringing a wealth of experience in compliance and analyzing levels of risk in credit. Offering excellent time management and interpersonal skills and a desire for all open opportunities.

  • Advanced clerical knowledge
  • Consumer banking specialist
  • Compliance, banking laws and regulations
  • Financial analysis
  • Night and safe deposit procedures
  • Goal-oriented
  • Self-sufficient
  • People-oriented
  • Friendly
  • High level of accuracy
  • Revenue generation
  • Relationship management
  • Verbal/written communication
  • Business development expertise
  • Project management
  • Flexible team player
  • Excellent communication skills
  • Excellent managerial techniques
  • Process improvement
  • Customer service awareness
  • Course planning
  • Client account management
  • Effective leader
  • Staff training/development
  • Consistently meet goals
  • Efficient multi-tasker
  • Conflict resolution
  • Deadline-oriented
  • Organized
  • Excellent attention to detail
  • Expert in customer relations
  • Quality assurance and control
  • Risk management
  • Finance background
  • Sales background
  • Team leadership
  • Inspection reviews
  • Credit risk
  • Data analysis
  • Credit programs
  • Lending regulations
  • High risk account reviews
  • Commercial and consumer clients
  • Credit decisions
  • Self-motivated professional
  • Verbal and written communication
  • Risk assessment
  • Superior attention to detail
  • Credit adjustments
  • Risk advisory
  • Customer service
Work History
Credit Analyst, 09/2017 to 11/2018
TD Auto Finance Farmington, MI
  • Contacted customers and requested financial documentation.
  • Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
  • Assessed credit risk and analyzed financial statements.
  • Analyzed customer data, including financial statements, to determine the level of risk involved for extending credit.
  • Complied with internal controls and government regulations.
  • Followed up with customers to collect information and verify details.
  • Analyzed credit application and credit bureau to determine credit worthiness. 
  • Discovered major instances of fraud, and fraudulent bureaus .
  • Accessed credit records to evaluate customer histories.
  • Gathered loan documentation for underwriting.
  • Researched topics and completed due diligence to resolve issues in a timely manner.
  • Review 50- 80 applications on a case by case basis to determine financing decisions. 
  • Work hand and hand with funding department to ensure compliance and accuracy. 
  • Recognized for high production and high compliance percentage.
  • Performs in‐depth analysis, investigation and decisions on retail and lease credit applications based on the company risk policy and 4 C's of credit and then educate and communicate decisions to appropriate dealers and business clients.
Compliance Analyst, 07/2016 to 07/2018
AMC-First Farmington Hills, MI
  • Provide detailed quality review and analysis of mortgage loans, provided by vendors, according to FNMA, FHLMC, HUD guidelines.
  • Ensure that quality and performance guidelines are met and that the conclusions reached in the report are supported.
  • Conduct vendor investigations based on client complaints and issues found through our quality control program.
  • Communicate the findings of investigations to vendors and clients and work toward a timely and effective solution.
  • Ensure quality of work provided by vendor panel and counsel vendors to understand underwriting criteria needed to meet specific client guidelines as established.
  • Experienced with Trid and federal lending guidelines.
  • Collaborated with the compliance department to eliminate procedural errors and margin breaks.
  • Trained and directed 12 new hires during department orientations.
  • Audited financial services clients, including banks and direct lending companies.
Senior Personal Banker, 01/2015 to 01/2016
Citizens Bank Berkley, MI
  • Manage clientele personal and business relationship accounts.
  • Open new relationship accounts.
  • Advised clients on how to structure financial profile.
  • Originate all lending and financing options.
  • Handle all clientele inquiries, complaints, and concerns.
  • Oversee Corporate and Business Clientele Profiles.
  • Arrange lending and financing transaction for Corporate and Small Business Clients.
  • Recognized for consistently exceeding quarterly goals for units and revenue.
  • Ranked in top 10 for generating overall revenue in district.
  • Advised clients on mortgage, educational and personal loans.
Retail Banker, 05/2014 to 04/2015
Flagstar Bank Detroit, MI
  • Oversee branch daily operation and maintenance.
  • Audit teller and staff monetary limits.
  • Audit ATM Machine daily monetary limits and maintenance.
  • Work hand in hand with Corporate Security for fraud preventive measures.
  • Train new staff and tellers on cash transactions and system operations.
  • Perform all account opening functions for personal and business clients.
  • Handle all financing options for all business and personal clients.
  • Recognized for exceeding monthly goals consistently for 10 consecutive months.
  • Advised clients on mortgage, educational and personal loans.
Jr Underwriter, 02/2013 to 07/2013
Citifinancial Ann Arbor
  • CitiFinancial, Ann Arbor MI.
  • Analyze income, liabilities, assets and credit for FHA, VA Government and Conventional loans.
  • Verify all income, tax returns, W2's 1040's paystubs and self- employment documentation.
  • Validate accurate title clearance, all liens tax information insurance coverage.
  • Confirm credit report accuracies for open and closed trade-lines tax liens judgements court orders levy's and collection accounts.
  • Verify accuracy of appraisals reports and property inspections.
  • Submit request for corrections on all findings of errors and missing documentation.
  • Average high quality score 90%
  • Ensure all loans meet federal guidelines.
  • Recognized for providing great customer service and quick turn-around time.
High School Admissions Advisor, 01/2012 to 01/2013
Corinthian College Dearborn, MI
  • Recruit qualified prospecting high school students with in regional area.
  • Mentor and advise students of school related challenges as well as personal challenges.
  • Advise students on course's program and curriculum.
  • Interview prospecting students and parents facilitate campus tour.
  • Complete enrollment status for new inbound students.
  • Prepare incoming freshman for orientation and 1st day of class.
  • Facilitate campus tours for student groups and visiting high school students.
  • Assist student with preparing for financial aid application process.
  • Met with an average of 15 students per week consistently, resulting in a [48]% client retention rate.
  • Verified data integrity and accuracy.
  • Advised students on crucial academic decisions such as curriculum and programs by discussing and identifying their interests and strengths.
  • Corresponded with students through email, telephone or postal mail.
  • Collaborated with a team of faculty to develop after-school tutorial program for students in need of extra help.
  • Greeted students and visitors in-person and via telephone calls.
  • Met with parents to resolve conflicting educational priorities and issues.
  • Documented student attendance and progress against goals.
  • Developed program to work with students and increase interest in higher learning.
  • Facilitated group sessions and provided one-on-one support.
  • Collaborated with teachers and administrators to discuss the academic needs of students including special needs, physical needs and tutoring opportunity. 
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Recognized for high productivity of student enrollment and retention.
Supervisor, 01/2010 to 01/2012
Comerica Bank Southfield, MI
  • Provided personalized, friendly and knowledgeable Banking services to drive customer satisfaction, increase new account production and attain each monthly target. 
  • Trained and led talented teams to surpass objectives.
  • Introduced team contests and goals to enhance productivity and morale
  • Provided instruction, coaching and motivation to all employees during the shift.
  • Interviewed, hired and trained employees on new procedures and requirements.
  • Led and organized monthly departmental meetings.
  • Demonstrated ability to assess risk and respond to issues appropriately.
  • Identified problems and proposed solutions to management team.
  • Analyzed accounts and processes to improve customer experience.
  • Assisted Tellers's with balancing, identifying and reconciling daily transactions.
  • Partnered with and supported Branch Manager to ensure company regulations, laws and established policies were enforced and adhered to throughout all operational facets.
  • Answered customer questions about product availability and shipment times.
  • Received multiple positive reviews which acknowledged dedication to excellent customer service.
  • Helped drive sales goals and achieve monthly quotas.
Bachelor of Science: Public Administration, May 2017
Central Michigan University - Southfield, MI

Associate of Arts: General Studies, Aug 2014
Henry Ford College - Dearborn, MI

General Studies

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Job-winning Retail Banker resume

Letisia Escalante
Professional Summary
  • Quick learner
  • Organized multi-tasker
  • Bilingual (Spanish)
  • Exceptional communication skills
  • Patient evaluation
  • Professional bedside manner
  • Patient-focused care
  • CPR certification
Work History
Server, 04/2017 to Current
TGI Fridays Sandusky, OH
Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Promptly reported complaints to a member of the management and provided high energy to provide a great customer experience. 
Retail Banker II, 03/2015 to 01/2017
Woodforest National Bank Sandusky, OH
Responsible for providing support and service to current customers and potential customers to meet their everyday banking needs, which included marketing, cross selling products and services, as well as performing branch operations and teller functions. 
The Retail Banker is responsible for providing frontline support and service to current and potential customers to meet their everyday banking needs.  This includes marketing and cross-selling products and services, as well as performing customer service, branch operations and teller functions in a non-traditional retail environment.

The Retail Banker is responsible for providing frontline support and service to current and potential customers to meet their everyday banking needs.  This includes marketing and cross-selling products and services, as well as performing customer service, branch operations and teller functions in a non-traditional retail environment.

The Retail Banker is responsible for providing frontline support and service to current and potential customers to meet their everyday banking needs.  This includes marketing and cross-selling products and services, as well as performing customer service, branch operations and teller functions in a non-traditional retail environment.

The Retail Banker is responsible for providing frontline support and service to current and potential customers to meet their everyday banking needs.  This includes marketing and cross-selling products and services, as well as performing customer service, branch operations and teller functions in a non-traditional retail environment.

Client Advisor, 02/2013 to 01/2015
Seacoast Bank Stuart, FL
Responsible for increasing branch assets and revenue by building rapport with new and existing customers to understand their current and future financial needs. Also functioned as a bank Teller, processing transactions for customers in the lobby and drive-thru. Worked to gain the confidence and trust of others through honesty, integrity, and authenticity
Dietary Aide , 03/2011 to 01/2013
Salerno Bay Health and Rehabilitation Center Stuart, FL
Worked along with the dietary manager to prepare meals also assisted in clean up, kitchen maintenance and setting up and taking down the dining areas. Delivered food to residents\' rooms, prepared and served snacks. 
Licensed Practical Nurse: Current
Sandusky Career Center - Sandusky, OH
High School Diploma: South Fork High - Stuart, FL
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Top Retail Banker skills

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Experienced Retail Banker resume

Ortez Williams
Highly enthusiastic customer service professional with six years client interface experience.
  • Invoice processing
  • Active listening skills
  • Adaptive team player
  • Energetic work attitude
  • Strong organizational skills

  • Analytical 
  • Cash handling
  • Detail-oriented
  • Cash flow analysis
  • Risk management expertise
Woodforest National Bank December 2015 to Current Retail Banker
Houston, TX
  • Perform daily maintenance of the loan applicant database.
  • Maintain customer confidence and protects bank operations by keeping information confidential. 
  • Research banking guidelines and statutory requirements to stay updated on new laws and applications.
  • Compile with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.
  • Reconcile cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.

Jackson State University Bookstore May 2010 to December 2015 Head Sales Associate
Jackson, MS
  • Generated monthly and annual sales reports.
  • Maintained friendly and professional customer interactions.
  • Determined merchandise price schedules and discount rates.
  • Monitored customer preferences to determine focus of sales efforts.
  • Led sales calls with team members to establish sales and customer retention goals.
Holmes Community College 2010 Associate of Arts: General Studies Ridgeland, MS, US
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