Risk Analyst resume examples

• Conducted research on NuGet Servers and Chocolatey packages to have them localized on the Calvin server. This eases the updating of software quarterly
• Scripting to enable the ease of updating windows license on all Calvin computers being utilized by the computer science department
• Managing over half a million dollar worth of servers and patching vulnerabilities

• Worked on the first women in computing website for the Calvin Chapter
• Https://womenincomputing.herokuapp.com

• Served as liaison between  client and software architects
• Prepared the user manual for the software package for the client 
• Monitored user experience test to document the improvements
  

• Monitored multiple databases to select decisive data-set to analyze for millage
• Consulted with the client and Data analyst on how to analyze data-set and fulfill client requirements
• Successfully streamlined specific areas client had to target to get millage passed

• Coordinated orientation for international students
• Facilitated daily activities.
• Mentored and lead 160 students
• Worked as a team lead with 13 other leaders

• Investigating and implementing ideas for quality improvement, increasing productivity and cost reduction.
• Recommending and executing quality improvements for production and product quality.
• Administering employee training and ongoing development in groups and individually.
  
• Participating in projects for new initiatives, process improvements, and procedure writing and implementation.
• Analyzing and identifying opportunities for improvement in usability and adherence to policy and procedures and prompt appropriate action following established or new processes.
  
• Directing improvements in safety, product quality, service and cost efficiency.
  

• Providing risk oversight, support, and coordination to ensure consistent identification, measurement and management of all risks possible in providing products and services to our clients.

• Effectively interpreting data from validation systems and tools to perform in-depth analysis, preparing reports , reviewing transaction history, identifying red flags within days and performing alert analysis.
• Recognizing and troubleshooting problems with data sources and marketing channels, and suggesting changes to better optimize customer acceptance against risk exposure.
• Conducting comprehensive high risk reviews and fraud investigations of domestic and international business customers.

• Referring approximately 300 cases for fraud review.
• Creating and documenting quantitative and qualitative methodologies for risk measurement and risk assessment.
• Monitoring fraud prevention/detection and suspicious activity reports to determine risk levels.
• Engaging in complex dialogue using a consultative approach to resolve multi-faceted issues on simple and layered organization accounts.
  

• Resolving client issues by leveraging technology and internal business experts to identify efficient and effective methods to meet client goals and expectations.
• Assuming ownership over team productivity and managing work flow to meet or exceed quality service goals.
• Introducing new products and services as well as recommending service enhancements.
• Developing highly empathetic client relationships and earning a reputation for exceeding service standard goals.
• Training staff on operating procedures and company services.
• Meeting all customer call guidelines including service levels, handle time and productivity.

Relevant Projects
Project Name: Claveland Smart School Solutions
Project Abstract: The software covers almost all areas for an educational institution such as administration, fee collection, time table generation, progress card generation, attendance, salary, transportation, hostel, stock management, several report generation, admission module, canteen etc. which are intranet web application. Parent portal and alumni are hosted internet applications.
Responsibilities
• Involved in Requirement gathering, preparation of test plan, test cases and reports
• Automated test cases with Selenium Webdriver, TestNG, and Eclipse
• Automated cross browser testing for IE, chrome and Firefox
•  Performed regression testing and retesting using Selenium Webdriver
• Co ordination with each product owners for integration testing
• Identified web elements with Fire bug
• Reported the bugs using  Jira and tracked the bugs till closure.
• Worked in Agile testing methodology

Responsibilities

• Planned and implemented automation testing projects.
• Executed and validated test cases based upon system requirements.
• Developed test scripts for manual testing of applications.

Acheivments

•  Got hired as a full-time QA Analyst in the same firm.
• Consistently recognized for excellent problem-solving and analytical skills

• Maintained up-to-date knowledge of service changes.
• Effectively led a seasoned team of vendor managers and account coordinators.
• Oversaw sales forecasting, goal setting and performance reporting for all routine accounts.
• Trained peers and management team on internal system supports and implementation plans.
• Drove daily production activities with effective communication and leadership.
• Recommended and executed quality improvements for production and product quality.

• Met all customer call guidelines including service levels, handle time and productivity.
• Identified individual development needs with appropriate training.
• Devised and published metrics to measure the organization's success in delivering world-class customer service.
• Adhered to all confidentiality requirements at all times.
• Managed workflow to exceed quality service goals.
• Trained staff on operating procedures and company services.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.

• Entered numerical data into databases in a timely and accurate manner.
• Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Reviewed and updated client correspondence files and scheduling database.

• Prepared for trials by organizing exhibits and other key evidence.
• Produced legal documents such as briefs, pleadings, and appeals.
• Filed all court documents on behalf of the attorneys.
• Developed a working relationship with courts, clients, debtors, and attorneys.

• Leading Services project to revolutionize service center by implementing a modern CRM, enterprise quality phone/IVR system, and first ever CSAT/NPS program for the organization.
  
• Provided consultation on the use of re-engineering techniques to improve process performance and product quality for Sales/Marketing departments.
  
• Business partner with key stakeholders evaluating changes in business processes and product offerings that significantly impacted the end to end process for website revamping.
  
•  Ensured compliance policies, procedures, and regulatory guidelines were met and deployed in a consistent, timely fashion that manages the risk of change, minimizes disruptions to the target environment, and provided a framework to ensure changes were successfully implemented.
• Initiated vendor acquisition efforts with large Fortune 500 Multinational companies on a national basis
• Facilitated and administered all aspects of the Change Control Program across multiple business lines and levels of management, mitigating risks and ensuring changes adhered to the Servicing Policy.
• Accountable for developing and maximizing long-term relationship with strategic accounts to enhance customer satisfaction, retention, and sales. Assessed the type of service client is looking for and ensure the delivery of the product and service on time helped in retaining 89% of the Key Accounts.

• Performed all aspects of pension plan funding and accounting valuations.
• Executed special retirement projects such as assumption studies, plan design studies and plan terminations.
• Assisted clients with Plan de-risking, including annuity purchase for several clients.

• Identified and solicited sales prospects in agency databases.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.

• Adhered to all confidentiality requirements at all times.
• Defined clear targets and objectives and communicated them to other team members.

• Maintained an Accounts Receivable Age Analysis for credit and debit balances.
• Established strong communication between supplier and vendor. Produced report requests for client's third party auditor.
• Prioritized duty completions before deadlines.
• Familiar with Health Insurance Portability and Accountability Act (HIPPA)
  
  
  
  
  

• Manually review content that advertisers would like to put on the Facebook platform or content that is reported by users to ensure policy compliance
• Identify trends to help Facebook automate review and refine policy enforcement guidelines
• Review content quickly and efficiently, ensuring that turnaround time and review volume goals are met while maintaining high quality
  

• Trained new cashiers on procedures, customer service and sales techniques.
• Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register.
• Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers.

• Provide aids and support to Coding Director surrounding risk adjustment clinical coding related assignments.
• Supply expertise and knowledge in relation to clinical coding surrounding risk adjustment models, as needed, in various assignments while upholding production and accuracy of 97%.
• Analyze & audit medical records and Physician documentation to determine all appropriate ICD-9/10-CM coding based on CMS regulations and client specific guidelines.
• Participate in RADV project to identify areas of concern and improvement.

• Proficient knowledge of chronic diseases with the ability to assign ICD-9/10 CM codes to the highest specificity and support the visit encounter along with provider education.
• Responsible for conveying current knowledge of coding clinic, trends, and any changes in laws and regulations governing medical ICD-9/10-CM coding and documentation.
• Identify, communicate, and report issues or errors, such as incomplete records, ambiguous or nonspecific documentation, and/or codes that do not adhere to official coding guidelines.
• Ensure optimal reimbursement of all cases in compliance with CMS policies, procedures, and official coding guidelines.

• Contribute to the knowledge based training events, communications and creations of best practices for the Quality staff while upholding CMS regulations and client driven guidelines.
• Conducted peer reviews to ensure compliance with coding guidelines (to include federal, internal, & client specific).
• Effectively audit medical records to ensure optimal quality, noting any documentation deficiencies and completing statistical reports for logging error trends.
• Educate coding staff regarding quality trends, coding clinic, and effective improvement procedures for best coding practices and guidelines according to CMS regulations and client specific guidelines.
• Responsible for providing improvement processes, leadership, and expertise in risk adjustment of an internal coding team of 23-28.

• Devised and implemented a training process which improved coding accuracy and production standards more than 20% resulting in department expansion as well as client retention.
• Trained/Mentored teams of new coders on subjects pertaining to official coding guidelines, compliance, and CMS documentation requirements pertaining to Medicare/Medicaid.
• Organized quality result presentations, provided feedback and training to internal coders.
• Evaluated ICD-9-CM and ICD 10 CM codes on inpatient and outpatient medical record documentation, assigning appropriate codes according to CMS guidelines and Hierarchical Condition Category criteria.
• Identify trends in coding data, reporting to upper management and providing recommendations on improvement and training as needed.