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Summary
Experienced business owner and manager with excellent client and project management skills. Action-oriented with a strong ability to communicate effectively with technology, executive, and business audiences. Successful in achieving large scale growth of a retail based fitness center. Extensive leadership experience with athletic and community based not-for-profit societies across Canada. Large scale event management experience and International experience as a national team leader and seminar instructor.
Education and Training
Master of Education MEd : Distance Learning Athabasca University － Athabasca, Alberta, Canada Currently in Progress
Bachelor of Professional Studies BPS Berklee College of Music － Boston, Massachusetts, United States
Graduated Summa Cum Laude
Skills
  • Business Management
  • Leadership
  • Public Speaking
  • Team Building
  • Project Management
  • Event Planning/Hosting
  • Information Technology
  • Community Development
Experience
Management and Sales Consultant
November 2016 to Current Howes and Son Consulting Group － Cardston, Alberta
  • Development of Information Technology focussed on E-Commerce Sales solutions
  • Western Canadian Territory Sales Management for Contractor based and Industrial Equipment
  • Sales Training and Marketing
  • Graphic Design and Video Production focussed on Product Presentation for E-Commerce Web Site Solutions and You-Tube Channel Presentations
  • Curriculum Design for Online E-learning platform focussed on Aerial Lift Safety Programs
 
    Small Business Owner
    September 1998 to November 2016     Lightning Family Martial Arts and Fitness Centers Ltd － Calgary, Alberta
    • Managed all aspects of facility operations including budget and fund development, hiring and supervision of staff (7 Part Time, 2 Full Time).
    • Developed partnering relationships with various recreational groups and facilities throughout Southern Alberta to create seasonal athletic programs and events.
    • Staff hiring, training, and operations for all branch locations.
    • Created new processes and systems for increasing customer service satisfaction.
    • Developed and implemented strategic plans, training programs, marketing, fundraising, educational seminars, guest instructors, regional, western and national competitions, seminars, and other events.
    • Founded Provincial, Western, and National Societies based on furthering the development of youth athletics throughout Canada.
    Key Accounts Manager
    August 1997 to January 1999     Beamscope Canada － Richmond, BC
    • Direct point of contact for Mass Merchant Retailers, specifically Future Shop, The Brick, and Real Canadian Super Stores focussed on the small office and computer industry
    • Prospected new customers
    • presented product lines and training to sales staff
    • Attended trade shows and sales conferences.
    • Merchandising consultation and product placement
    • Vender Relations and Co-op management for promotional opportunites
    Highlights of Qualications
    Founding Member of the Traditional Taekwon-Do Association of Canada (not-for-profit)
    President - 2004 - 2006
    Vice President - 2003- 2004
    Secretary/Treasurer - 2001 - 2002
    In addition to my regular duties, during my time as an executive member of this organization, I traveled across Canada meeting prospective members and working to grow the organization. Under my direct leadership, the Traditional Taekwon-Do Association of Canada boasted the largest membership in Canada (25+ member schools) amongst similar organizations.
     
    2003 - 2006 Special Assistant to the President of the International Taekwon-Do Federation (ITF) 
    Traveled internationally as a special assistant to the President of the International Taekwon-Do Federation, acting as representative and secretary of the organization during all meetings and official events. My role also included demonstration assistant at international seminars and sporting events.
    ​2003 - Buenos Ares-Argentina, Rio De Janeiro-Brazil, Brussels-Belgium
    2004 - Moscow, Russia
    2005 - Bochum-Germany
    Head Coach and Chief of Delegation for the World Championships - Traditional Taekwon-Do Association of Canada
    2004 - Daejong, South Korea
    2006 - Geelong, Australia
    2008 - Riva Del Garda Italy
    Results - During my tenure as the Head Coach and Chief of Delegation of Team Canada, the team was highly successful receiving multiple championship titles on the world stage. The implementation of my training programs and selection process were instrumental in the teams success.
    My Direct Responsibilities
    • Developing the selection criteria for the national competitive team.
    • Organizing, planning, attending, and managing training events nationwide.
    • Travelling internationally as a lead representative of Canadian athletics.
    • Organizing all travel and accommodations, international visas, and tourist events for the delegation.
    • Overseeing the day to day activities of the delegation during the event.
    • Communication with other international organizations as well as the host country​.
    • Supervision of assistant coaches and scheduling.
    Event Management and Seminar Host
    LFMA Western Challenge 2013 - 2016
    • Two-day event - 350+ attendees and volunteers from across Western Canada.
     
    Western Canadian Taekwon-Do Championships 2007
    • Two-day event 200 + attendees and volunteers from across Western Canada.
     
    Canadian National Taekwon-Do Championships 2005
    • Three-day event - 500+ attendees and volunteers from across Canada.
     
    International Instructor Seminar 2005
    • Three-day event - 200+ attendees with international representation.
     
    ​International Instructor Seminar 2003
    • Three-day event - 200+ attendees with international representation.
     
    Calgary City Championships 2001 - 2004
    • Founded inaugural event in 2001.
    • 200+ attendees and volunteers.
    ​
    Key decision maker in all planning for the above events. Arranging accommodation for attendees and planning daily activities. Managing and training all volunteer staff.
     
    Results - ​These successful events were instrumental in the development of the Canadian Taekwon-Do Organization. This resulted in a large increase in the membership of the organization​ and a stronger community amongst member schools.
    This resume is created in 7 minutes.
    Professional Summary
    Versatile Manager focused on team building and talent development. Driven to surpass company goals while thriving in deadline-driven environments. An experienced leader with a proven track record in product marketing,  operations, strategic alliance, new business development and account management.
    Skills
    • Management and Leadership
    • Strategic Planning
    • Contract Negotiation
    • Operations Management
    • Market Analysis and Research
    • Financial and Operational Reporting
    • Forecasting and Budgeting
    • Staff Training and Development
    • New Business Development 
    • National Account Management 
    Work History
    State Manager WA , 03/2017 to Current
     Signode Corporation
    • Recruited to lead the Western Australian operations with the aim to win back lost business and grow market share
    • Analysed key aspects of the business to evaluate the factors driving results and summarised results into presentations.
    • Developed key strategies to grow market share in service and equipment rental
    • Successfully negotiated a contract with a major brick company increasing their revenue to $364,000,  an increase in 49%
    • Negotiated the sale and rental of equipment totally $435,000
    Business Manager WA/NT, 02/2014 to 03/2017
     Hoover Ferguson Group
    • Overall responsibility for short/medium term planning and organisation of all resources
    • Introduced safety policies and procedures to reduce or eliminate incidence
    • Weekly opertational meetings to ensure all stock and product lines are available to meet client expectations and are certified to the appropriate standard – (DNV, EN, UN, IMO)
    •  Successfully negotiated rental and contracts with Bechtel, Chevron, Puma Energy, BHP,  BP Castrol, Integrated & Industrial Mining Services (IIMS) and Coogee Chemicals
    • Implemented sales strategies and increased sales revenue by 21% or $265,000
    • Increased sales in the service and maintainence department by 45% by introducing a  new service centre, wash line and workshop
    Business Manager, 06/2008 to 01/2014
     Resource Information Unit
    • Recruited to lead sales in the oil and gas division.  Within 12 months was promoted to Business Manager responsible for 25 staff members.
    • Worked with sales teams and support staff covering the oil, gas and mining industries with the aim of  increasing  team and individual performance.
    • Development and maintained positive relationships with staff members which resulted in a 89% retention of staff
    • Planned and conducted four staff training sessions per 12 month period , with an emphasis on safety.
    • Implemented sales strategies which increased revenue in by 13% or $312,000 and grew new business by 15%  or $360,000
    Group Sales and Marketing Manager, 03/2004 to 06/2008
     Resolutions Group
    • Management of 10 staff members focusing on oil, gas and mining industries
    • Analysed contract performance for bids, budgets and forecasts.
    • Created market and customer-specific marketing solutions for managed brands.
    • Boosted gross yearly sales from $1,750,000 to $1,923,000 an increase of 9%
    • Drove the short-term and advanced promotional planning processes.
    • Personally, established and developed long term relationships with senior level executives within the oil and gas industry.
    Sales Manager, 01/2002 to 03/2004
     Aspermont
    • Recruited  to launch the oil and gas division and introduce new products into the market place.
    • Recruited and trained 9 Business Development Managers
    • Developed and assigned monthly sales budgets and KPIs
    • Supported the sales team in writing proposals and closing contracts.
    • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
    • Exceeded revenue expectations by 13% or $93,600 within the first year of the business unit's operation.
    • Built relationships with customers and the community to establish long-term business growth.
    • Maintained and organised a customer database of over 600 clients nationwide.
    Education
    Diploma of Business Australian Business School
    Year 12 Trinity College
    Volunteer Committees
    • Committee Member and Team Managers Coordinator

          Carine Junior Football Club

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    Professional Summary

    Experienced sales and marketing professional with strong leadership and relationship-building skills. Highly ambitious with background in sales, marketing and advertising. Expertise in market analysis, forecasting and  needs assessments.

    Skills
    • Proficiency with CRM systems including Salesforce
    • Sales reporting
    • Positive and upbeat
    • Empowers high-performing sales teams
    • Goal-oriented
    • Coaching and mentoring
    • Analytical problem solver
    Work History
    Transpacific America Marketing and Business Development Manager//Bayside, CA//January 2011 to August 2017
    • Trained all incoming sales team members.
    • Developed quarterly and annual sales department budgets.
    • Developed and implemented marketing and communications plans for the company.
    • Devised leading-edge digital marketing, social media and SEO strategies.
    Citibank Personal Banker//San Francisco, CA//October 2017 to Current
    • Created innovative financial solutions to meet customer needs and provide competitive edge.
    • Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
    • Achieved consistent recognition as a top sales performer.
    • Built client rapport to ensure consistent satisfaction and loyalty.
    • Maximized revenue through improved sales techniques and branch productivity.
    • Expanded client base by promoting new financial products.
    • Assessed clients' financial situations to develop strategic financial planning solutions.
    Transpacific America Marketing Intern//Bayside, CA//July 2008 to June 2011
    • Developed ads targeting specific users for key promotions.
    • Responded to email and social media messages 
    • Prepared reports detailing project updates, performance information and ongoing trends.
    • Increased website traffic by an average of [Number]% each month using cutting-edge inbound marketing techniques.
    • Created and launched new online marketing strategies that resulted in [Number]% sales increase.
    • Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings.
    Education
    Bachelor of Arts - Public Policy/History University of California, Santa Barbara// Santa Barbara, CA//2011
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    Professional Summary

    Results-oriented Financial Administrator focused on building a positive rapport with clients by providing extensive financial counseling and analysis.

    Skills