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Dedicated and focused secretary who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Time management
  • Professional and mature
  • Self-directed
  • Strong problem solver
Received high performance review from Chair and Co-Chair with United Way Campaigns for 4 years in a row and because of my strong attention to detail, exemplary customer service and team-player attitude I was asked to help on two special projects (Univision and UTHSCSA). 
08/2010 to Current
Property Manager Landlord San Antoinio, Tx Manage and oversee operations, maintenance, administration, and improvement of residential property. Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for residential properties. Direct collection of monthly rental fees, and deposits and payment of insurance premiums, and taxes. Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
09/2000 to 07/2010
Computer Operations Analyst University Health System San Antonio, TX
Monitored all computer systems throughout UHS and satellite clinics. 
Troubleshooted system problems as needed and advised proper personnel to escalate any problems as necessary. Ran daily systems jobs, assisted internal customers with IT application forms. Assisted payroll department with inputting data. 
09/1988 to 04/1995
Sr. Vault Teller Lackland Federa Credit Union San Antonio , TX Received and verified all monies coming in, opened daily mail, night drop, and ATM. Posted deposits, insured one to tellers as needed, balanced money orders totals, check totals, traveler's checks totals, and wire totals. Gave supervisor override keyes was needed. Conduced audits on teller drawers. Assisted with check encoding as needed. 
High School Diploma Memorial High School
Associate of Arts: Business Administrative St. Phillips College San Antonio, TX, U.S 62 hours completed
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Data Secretary with management experience and exceptional people skills. Versed in interpersonal skills, keeping organized and diligent in a fast paced environment. Works well under pressure and time line constraints by multi-tasking and staying positive. Desires a challenging role offering opportunities for new professional and personal challenges.  

  • Positive outlook
  • Versatile
  • Analytical
  • Highly organized and efficient
  • Goal oriented
  • Exceptional communication skills
  • People-oriented
  • Dedicated
  • MS Office proficient
  • Works well under pressure
07/2011 to 05/2017
Business Cash Advance Portfolio Manager DB Squared, Inc. Federal Way, WA
Provided outstanding customer service. Lead team of account managers and receptionist team towards desired results. Reviewed and qualified loan renewals requests. Monitored the performance of the portfolio and took action as needed. Developed procedure and training manual for account managers.
Built new sales portfolio by developing relationships with funding companies when we no longer directly funded. Sourced new funding opportunities. Collected complete application packages keeping financial information secure and private. Served as the point of contact between prospects and funding companies. Educated customers on the variety of loan products and available credit options.  Maintained productive relationships with existing customers through exceptional follow-up after sales.
07/2010 to 07/2012
Specialty Finance Underwriter Moneytree, Inc. Renton, WA

Underwriter for every branch in several states for business financing. Provided back up and assistance with all specialty products. Analyzed financial information obtained from business owners to determine their loan qualifications. Kept files secure and confidential. Entered information in multiple databases for tracking and reporting. Worked for both Moneytree and DB Squared for one year as it evolved into a separate entity.

04/1999 to 07/2010
Itinerant Branch Manager, Branch Manager, Vault Teller Moneytree, Inc. Seattle, WA
Interviewed, hired and trained new quality customer service representatives. Mentored staff to increase sales success and productivity. Monitored key performance metrics. Modeled trends and adjusted branch plans accordingly. Consistently complied with company policies and government regulations. Designed sales and service strategies to improve revenue and retention. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Effectively communicated with team members to maintain clearly defined expectations. Developed rapport with the customer base by handling difficult issues with professionalism.
Customer Service Store of the Year (Branch Manager) December 2003
Store of the Year (Branch Manager) December 2004
Customer Service Award (Underwriter) December 2011
Education and Training
Associate of Arts: Commercial Photography Art institute of Seattle Seattle, WA, USA

Graduated with honors

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Obtain a position as a team player in a people-oriented organization where I can maximize my skills in teaching young children.
Jan 2015 to Current
Hancock County Assessor's Office Kenneth Butler Memorial Soup Kitchen Shelby County Assessor's
  • Office Shelby County Field Assessor: I spent the past five years climbing from Deputy Assessor to Field Assessor.
  • During this time, I have learned the basis of reassessment of real estate.
  • My main duties are measuring new construction, pricing and labeling dwellings and other real estate improvements.
  • When I'm not on the field measuring, I spend my time dealing with taxpayers concerns and needs.
Customer Service Associate, Vault Teller Jan 1999 to Jan 2007
JP Morgan Chase formerly Bank One
  • During my time at JP Morgan Chase I achieved many goals and step increases.
  • I started as Teller and worked myself to Customer Service Associate and Vault teller.
  • During that time, I worked with "Bank One at Work" creating accounts between area companies and Bank One.
  • I managed the ATM and the flow of money on a weekly basis.
Machine Operator Jan 1989 to Jan 1998
Klosterman Baking Inc My time at Klosterman Baking Inc
  • I achieved a step from Utility to Machine Operator.
  • I was in charge of a machine that cut dough and it was my job that it ran smoothly and without delay.
  • I was responsible for quality control and quality assurance.
Education and Training
BS, Human Services April, 2016 Human Services Leadership of Shelby County Although not college credited, this class gave me the education and experience needed to work as a team to accomplish a better and safer community.
Real Estate Broker's License and a Level II Assessor-Appraiser Certification.
a Level II, ATM, customer relations, Customer Service, employee relations, Leadership, Machine Operator, marketing, money, Office, new construction, office equipment, pricing, quality assurance, quality control, Real Estate, record keeping, tax
Additional Information
  • Personal references and salary history available upon request.
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Investigations Specialist:
Pursuing the position of Investigations Specialist within the City of Boise to blend my 15 years experience of clerical/administrative responsibilities with my knowledge of law enforcement terminology and procedures. Resourceful, organized, and computer savvy. Acquired a strong foundation in crime analysis, crime scene investigation, proper collection and preservation of evidence, chain of custody, report writing, photography and crime scene management.  Driven to deliver high quality results with a solid foundation of rules and regulations applicable to government agencies in the criminal justice system.
Summary of Qualifications
  • Evidence documentation, handling, photography & collection
  • Search, investigate and write comprehensive reports
  • Gather, analyze and evaluate information
  • Proofreading
  • Chain of custody
  • Coordinate between agencies
  • Analytical problem solver
  • Digital Photography
  • Microsoft Office
  • Maintain statistical logs, records and computerized databases 
  • Strong written and oral skills
  • Handling of money, reconciliation and financial documents
  • Certified: Type 38 wpm
  • Modern office practices and procedures
  • Meticulous attention to detail
University of California Riverside Extension 2016 Crime Scene Investigation Certificate Riverside, CA, USA

​​Completed Coursework:

• Forensic Report Writing  •  Intro to Criminal Law and Procedure 
• Fingerprint Techniques and Impression Evidence

• Crime Scene Investigation Practicum • Crime Scene Management

• Crime Scene Photography  • Intro to Computer and Digital Media Forensics

• Autopsy: Medicolegal Death Investigation •  Forensic Entomology

• Blood Stain Pattern Analysis  •  Survey of Criminalistics

University of California Riverside Extension Crime and Intelligence Analysis Certificate Riverside, CA, USA
Currently a student in the Crime and Intelligence Analysis Professional Certificate Program.
Completed Coursework:
• Computer Skills for the Crime Analyst •  Research Methods and statistics   • Crime Analysis Applications • Criminal Investigative Analysis• Intro to Criminal Intelligence• Intro Criminal Justice
*Pending 400 hour internship practicum for DOJ Certification, ​Completion in 2018
Crime Scene Investigation Certificate
CA DOJ- Certified to Roll Fingerprints
State of CA EDD- Type 38 WPM
American Red Cross- First Aid & CPR AED
Custody Records Technician Jul 2017 to Aug 2017
Ventura County Sheriff's Department Ventura, CA
Pre-Trial Detention Center:
• Search, retrieve, and provide confidential criminal record information to authorized personnel • Perform booking procedures including questioning persons who have been arrested to obtain and record personal, medical, and related information; and inventory inmates' property and money • Process inmate records, enter arrest, booking, and release information into computer; review warrants and other court and legal documents to verify  they are complete and booking information is in accordance with applicable regulations, laws, and procedures, update inmate records when additional information is received • Maintain accurate records, inventories and maintain adequate stock levels of supplies• Identify individuals with prior records or warrants by searching computer data banks • operate standard office machines, telecommunications equipment, armband machine, and various printers; and performs other related duties as required.
Account Representative Harte Hanks Shoppers, PennySaverUSA Publishing LLC Brea, CA
15 years of administrative and sales experience as an award winning Account Representative and Coordinator in the greater Ventura/Los Angeles print and digital market area.  Consulted and managed marketing strategies and implementation for a variety of businesses and industries.  
  • Responded to telephone and in-person requests for information
  • Communicated and coordinated both orally and in writing with clients and numerous departments
  • Extracted demographics from databases to generate reports and maps
  • Typed and created presentations for new and existing clients
  • Multitasked and organized priorities to meet deadlines
  • Proofread ad copy and designed ad copy layout
  • Clerical tasks: filing, sorting, accounts receivables, emails, letters, typing of reports and schedules, phones, customer service, cash handling
  • Tracked, analyzed, and sorted a variety of data and demographics
  • Conducted strategic advertising analysis to help clients determine distribution, price, and return on investment
  • Performed continuous evaluation and recommendations
  • Legal compliance for trademarks and advertising guidelines
Customer Service Rep & Vault Teller Home Fed Bank Agoura Hills, CA
  • Provided account services to customers; received deposits and loan payments, cashed checks, issued savings withdrawals, recorded night and mail deposits, sold cashier's checks, traveler's checks, answered questions in person and/or on telephone, referred other bank services
  • Completed special requests by closing accounts, exchanged foreign currencies, provided special statements, copies, and reconciliation
  • Reconciled cash drawers for co-workers with balancing struggles
  • Promoted to Vault Teller
  • Complied with bank operations and security procedures by participating in all dual-control functions; audited other tellers' currency and maintained ATM currency
  • Maintained customer confidence and protected bank operations by keeping information confidential and contributed to team effort by accomplishing related tasks as needed.