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Professional Profile

High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.

Qualifications
  • Exceptional customer service
  • Fast-paced sales experience
  • Effective team player
  • Hardworking and motivated
  • Superior organization skills
  • Display design and visual merchandising
Experience
03/2018 to Current
Brand Ambassador It Cosmetics Denver Area, CO

Servicing Ulta, Sephora, and Macy's throughout Colorado. Driving store sales through servicing guests with exceptional customer service, educating store associates and partnering to increase brand awareness and achieve long term results.  I've been a top salesperson, often exceeding sales goals and winning contests, as well as receiving recognition for customer service. Maintaining in-store visual merchandising and operations for our brand on a daily basis. Planning and executing store events through working with each host store, creating awareness with guests, having guests sign up for the event, and achieving large sales goals the day of events. 

09/2017 to 11/2017
Brand Ambassador GlamGlow Orange County, CA

Traveled to different Sephoras and Nordstroms in Orange County, California, to help build sales for GlamGlow. I achieved this by working in store to provide assistance to guests and lead them to our brand when appropriate, raise brand awareness and close sales. Also by building relationships with store employees, raising brand awareness within store and with clients/guests, and therefore increasing sales for each store week by week and long-term.

04/2017 to 06/2017
Brand Ambassador First Aid Beauty NC

Worked in-store at different locations each day as a brand representative to internally promote and sell skincare to guests. Partnered with each store to help build brand loyalty and awareness, educated associates with training on products. Made visits to Ultas and Sephoras in the central NC area (seven total stores in my territory) to promote and track weekly and monthly sales for First Aid Beauty.

06/2016 to 12/2016
Prestige Manager Ulta Beauty Morrisville, NC Head of Prestige department. Responsible for tracking and driving sales goals, coordinating and scheduling brand events, hiring and training prestige associates and Benefit arch experts, maintaining high standards of cleanliness, updating new fixtures and products, championing customer service as well as loss prevention. Leader in product knowledge and education within the realm of prestige makeup, skincare and fragrance.
10/2014 to 01/2015
Visual Designer West Elm Durham, NC Designed displays to make the store experience interactive and engaging, showcasing products with creativity. Displayed the appropriate signage for products and sales promotions. Organized and located inventory and updated store spreadsheets. Received shipments and maintained a very well organized stockroom.
05/2014 to 06/2016
Prestige Beauty Advisor Ulta Beauty Holly Springs, NC Acknowledged and greeted all guests and offered friendly, prompt and courteous service. Informed guests of current promotions, events, and services within the store. Successfully met or exceeded individual sales and productivity goals. Routinely performed makeup applications, skincare analysis, and product demonstrations with guests. Booked appointments for scheduled special events. Maintained standards of cleanliness and organization within the prestige areas of makeup, skincare, and fragrance.
09/2012 to 08/2013
Buyer/Sales Associate Uptown Cheapskate Apex, NC Completed thorough training on current fashion trends and styles. Sorted through incoming donations to determine what items were of value and on-trend. Designed and dressed mannequins and put together attractive displays for all apparel products. Organized items in visually appealing manner. Met incoming customers and provided immediate assistance, handled customer service interactions.
06/2008 to 08/2012
Shift Leader Panera Bread Apex, NC Greeted and serviced up to hundreds of customers a day, handled customer service from every aspect within the store, trained new employees, efficiently ran store operations, resolved customer service issues as well as situations within the store.
Education
2011
Interior Design East Carolina University Greenville, NC Minor in French
2017
Esthetics Wake Technical Community College Raleigh, NC
  • Chosen for National Society of Leadership and Success, among top percentile
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Professional Summary
With my first degree in applied biological sciences I have come to love and develop new study research methods. As a Sales Associate in different fields I have developed my communication skills , Tolerance, Leadership and being creative . Helping people everyday makes my day . Hardworking, successful at using product knowledge and exceptional customer service to increase guest retention and exceed sales goals.
Work History
September 2016-Current Cosmetics Sales Associate / Beauty Advisor | Estée Lauder ( Macy's) | Alexandria, Virginia

Helping customers with skin care products and cosmetics to help suit their needs . Participation in Cash transactions at the POS register . Beauty advice to customers and handling of makeover appointments.  Increased profits through effective sales training and troubleshooting profit loss areas. Answering of calls directed to cosmetics department. Inventory, ordering and stocking of merchandise. Recording of weekly sales (Sale Goal).







August 2016-October 2016 Sales Asssociate/ Designer | Granite Outlet | Millersville, Maryland

First point of contact for clients coming to the company. Sales of Home accessories such as faucets , under mount sinks etc. Sales representative for Natural stones ; Marble, Granite, Quartz . Creating Designs for home remodeling  and interfaced with design team members. 



July 2015-September 2015 Cosmetics Sales Associate House of Tara Makeovers | Nigeria

Greeted customers in warmly and friendly manner, Rendering assistance with cosmetics and skin care products for customers  and providing good customer service and satisfaction . Performance of inventory and restocking assignments as necessary.  




April 2016-May 2016 Health Administrator Princeton Health Insurance Group and Clinic Centre | Nigeria

Scheduling appointments, registered patients and distributed drugs as prescribed. Completing appropriate paperwork documentation and system entries. Assisting phone system and pleasantly greeting patients. Verifying patients eligibility and claims status with insurance agencies. Calculating quotes  and educated patients on insurance options. 


Education
Current Bachelor of Science: Microbiology Babcock University , Nigeria, Ogun
    Understanding of microbiology and applied sciences . Intense passion for discovering new methods and ideas which are scientifically and medically related. 
  • 4.11 GPA.
Skills
  • Relationship building
  • Customer service focus
  • Flexible schedule
  • Computer-literate
  • Excellent phone etiquette
  • Multi-tasking strength
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Professional Summary
Outgoing customer service professional skilled in achieving sales targets and building customer relationships in high-end merchandise environments.
Skills
  • Up-to-date on current makeup trends
  • Top sales
  • Retain product knowledge
  • Goal-oriented
  • Artistic
  • Strong work ethic
  • Creative
  • Excellent communication skills
  • People-oriented
  • Staff training and development
Work History
Beauty Advisor, 01/2014 to 01/2016
Sephora Knoxville, TN
  • Provide stellar and respectful customer service to all clients.
  • Trusted to work cash register and respond to clients' requests and needs.
  • Ability to learn broad knowledge of product trends within makeup, hair, skin and fragrance and convey knowledge to customers resulting in sales.
  • Flexible with time management to work floor and attending to individual client needs.
  • Built relationships with customers to increase likelihood of repeat business.
Sales Associate, 03/2013 to 01/2014
Rue21 Knoxville, TN
  • Maintained goal of company recognition.
  • Awarded and recognized for completing monthly challenges within the store.
  • Built outfits following contemporary trends for displays.
  • In charge of counting registers at the end of a shift.
  • Excelled in company techniques of folding, answering the phone, and keeping order.
Sales Associate, 03/2012 to 02/2013
Pacific Sunwear Knoxville, TN
  • Began at the age of 16.
  • Recognized for natural sales ability.
  • Employed until the last day store was in business.
  • Acknowledged for stellar customer service.
Certifications
  • One week Acting for Film course at New York Film Academy, 2015
Education
High School Diploma: 2014
Central High School -

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Professional Summary
Current student at The University of Alabama in Huntsville pursuing Bachelor of Science Degree in Nursing. I am also a Certified Pharmacy Technician at Walgreens Pharmacy. Passionate professional with positive attitude, eager to learn and works well in a team environment. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care.
Work History
Certified Pharmacy Technician, 09/2014 to Current
Walgreens Pharmacy 3500 Mastin Lake Road Huntsville, AL 35810
  • I have the responsibility of receiving prescriptions from patients, process and enter the prescriptions into our database, restocking and counting medications, making sure that the work area is clean, checking out patients at the register, and ensuring all customer's needs are met. I also am responsible for ordering medcations, making patient calls, and assisting with training for new hires. 

Beauty Advisor, Photo Specialist, & Cashier Beauty Advisor, 07/2013 to 09/2014
Walgreens 3500 Mastin Lake Road Huntsville, AL 35810
  • While working as a Beauty Advisor at Walgreens, I was responsible for selling certain products for "Saturdate Sales", keeping shelves stocked with beauty essentials, and assisting customers with any questions they might've had concerning different beauty products.
  • As a Photo Specialist, I managed our photo kiosk, and directed guests to the photo port location to view and purchase their pictures. I also was responsible for making passport photos and printing all pictures from our database. 
  • As a cashier, I managed all monetary transactions in a timely manner, trained new cashiers on procedures, customer service and sales techniques. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Answered customer telephone calls promptly and in an appropriate manner. I was also recognized as Employee of The Month on several occasions. 

Skills
  • CPR/ BLS Certified: Expires December 2017
  • Patient and Environmental Safety
  • Proficient in basic skills of patient care
  • Vital signs and patient observation
  • Strong organizational skills
  • Brisk learner
  • Knowledgeable in medical terminology 
  • HIPPA and patient privacy
  • Excellent communication skills
  • Experience with injections, foleys, venipuctures, etc.
  • Use of proper documentation standards
  • Willing and able to lean new skills 
Education
Bachelor of Science: Nursing , Current
University of Alabama in Huntsville - 301 Sparkman Drive
  • Major: Nursing
  • Classification: Junior
  • Anticipated Graduation Date: December 2018
  • 3.127 GPA
  • Completed 270 clinical hours thus far, experience with taking vital signs, injections (intramuscular, subcutaneous, & intradermal), venipuntcures, foley catheters, wound/ dressing changes, bed baths, etc.
  • Member of Association of Nursing Students, Black Students Association, and NAACP
Certifications
  • BLS Certification
  • Certified Pharmacy Technician
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Professional Summary
Aesthetician who practices strong business, sales and customer service skills to meet and surpass business goals and client expectations. Utilizes extensive background in aesthetics and makeup artistry to deliver professional services.
Skills
  • Certified Laser and Medical Aesthetician: Hair removal, chemical facial peels, microdermabrasion treatment, anti-aging and acne procedures 
  • Proven Sales Consultant with 2+ years of experience
  • Administrator: 10 years of experience and proficiency in office and financial administration
  • Talented Makeup Artist with 10+ years of experience 
  • Exceptional knowledge of skincare ingredients and skin conditions
  • Proficient in computer skills including Excel, Word and PowerPoint
  • Excellent verbal and written communication skills
  • Team Player: Ambitious to achieve group goals and motivated by sharing learnt experiences 
  • Strong research skills
Work History
Giorgio Armani Beauty Advisor | Hudson's Bay Square One | February 2016 - July 2016
  • Built relationships with new clients while also strengthening existing clientele relations.
  • Created strategies to develop and expand sales, which resulted in a 75% increase in monthly sales.
  • Tailored consultations with clients for makeup and skin care needs.
  • Conducted facials and makeup applications to provide clients with a luxury sensory experience.
  • Maintained sales targets of eighty dollars an hour and minimum of two units per transaction.      
  • Updated communication files with respect to stock, sales, pre-order sales and client appointments.
  • Achieved special event sales targets by 150% on monthly basis for new product launches and promotions. 
  • Maintained the upkeep of product display and assigned sales area.
NUDE Skincare Brand Representative and Education Specialist | Greater Toronto Area | May 2015 - January 2016
  • Helped increase NUDE Skincare yearly sales by 150% over previous year through relationship building and facial services.
  • Increased key accounts sales in the downtown core by 50% through initiatives focussed on return clientele and by engaging leadership to aid in training.
  • Sold the most units of the ProGenius Omega Treatment Milk, a key product launch in all of North America.
  • Educated Sephora staff on NUDE skincare products by highlighting benefits, features with easy catch phrases. 
  • Initiated conversations with clients to introduce NUDE skincare and identify hidden needs.
  • Provided mini facials as a means to allow clients to experience appropriate products.
  • Analyzed sales, stock and display from various locations each week to strategize new sales techniques.
Sephora Skincare Consultant | Square One Mississauga | August 2014 - May 2015
  • Pursued and investigated client's hidden needs.
  • Provided mini facials and makeup application.
  • Closed numerous sales confidently while assisting multiple clients.
  • Achieved outstanding reviews through in store and online feedback.  
  • Won several competitions for outstanding sales achievements for multiple thousand dollar sales baskets.  
  • Received management appreciation for successfully producing sales and educational material on skincare. This educational chart was used to train new employees on vast array of products to easily recommend and efficiently close sales.
Beauty and the Spa & Chellsey Institute Laser Aesthetician/Skincare Therapist | Mississauga | February 2014 - August 2014
  • Performed laser hair removal , acne and IPL skin rejuvenation treatments.  
  • Administered chemical peels, microdermabrasion, micro-current and ultrasound facials.
  • Customized skincare solutions for each patient through thorough skin analysis and personal needs.
  • Intently promoted sales of spa products and additional services resulting in overall increase in sales by 50% in each month.
  • Made in-depth recommendations for additional services and regimen based on patient's long-term skincare goals.
  • Assessed existing and new product lines to review their profitablilty.  
  • Developed and cultivated relationships with vendors and medical organizations.
  • Presented cost-benefit analysis to management to recommend purchase of new laser technology.
  • Maintained the upkeep of treatment facility and notified maintenance for service repairs.
  • Called patients to follow up after procedure and confirmed appointments within the week.
  • Conducted closing transactions including billing and rescheduling.
RBC Investor Services Fund Accountant | Toronto | January 2007 - June 2013
  • Processed all accounting and administration for mutual funds to obtain accurate net asset values.
  • Processed cash and asset reconciliations for all assigned funds.
  • Processed trades and fees accurately as per fund manager's requests.
  • Accounted for any missing or out of line discrepancy in a timely manner.
  • Analyzed each fund's value movement in terms of underlying holdings via data spreadsheets.
  • Adhered to all relevant financial regulations, government guidelines and recommendations to detect and prevent money laundering.
Education
Skin Care Therapist Diploma & Certified Medical Aesthetician Chellsey Institute of Aesthetics Mississauga, ON | 2013 Facials for all skin types, laser and IPL treatments for hair removal and skin rejuvenation, microdermabrasion, chemical peels, Ultrasound and micro-current facials.
Certified in Laser Hair Removal and Skin Care Therapies Beauty Exchange Toronto, ON | 2012
Bachelor of Arts Business Economics York University Toronto, ON | 2004
Volunteer Experience

Youth With A Mission, Zambia,  July 2016 – December 2016        

  • Administered medical resources to team members as health needs and emergencies arose.
  • Guarded team finances and individual budgets in a sensitive and discreet manner.
  • Shared the gospel of peace and hope through many avenues such as plays, public speaking and crowd engagements.
  • Provided assistance at various orphanages through caregiving, storytelling and assisting with domestic chores.    

Church on the Queensway, Etobicoke, ON, 2010 - 2013

  • Provided assistance with lessons and caregiving for children on Sundays.
  • Assisted play productions for makeup artistry and wardrobes.