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Highly enthusiastic customer service professional with seven + years of client interface experience. Beauty Specialist with extensive knowledge of the fashion and cosmetic industries. Very Hands-on, highly motivated, organized, flexible, Energetic, outgoing and driven to reach company goals. Great Customer Service Manager who effectively motivates associates through continual guidance, direction, development, and coaching. Friendly Customer Service Manager with a can-do attitude and willingness to help at all times. Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.
Scheduled beauty consultations appointments. Helped analyze customers' skin condition to recommend appropriate products and skin care regiment methods. Greeted all guests and assisted them with requests and beauty services. Meticulously entered client and service information when booking appointments. Addressed all client concerns with patience. Checked in clients promptly for their appointments. Addressed all guest complaints and referred any escalated situations to management.
Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Developed rapport with the customer base by handling difficult issues with professionalism. Generated and distributed daily reports and order acknowledgments to appropriate personnel. Effectively handled customer complaints and special requests. Provided prompt, efficient, friendly, and quality service at all times. Maintained stock levels to prevent shortages of critical items. Operated credit card machines correctly and quickly. Maintained a positive working relationship with fellow staff and management. Prepared and served delicious espresso and coffee drinks according to memorized recipes. Educated customers about the differences in coffee beans, preparation and home brewing methods. Routinely thoroughly cleaned the coffee and espresso machines. Accurately filled customer orders.
- HELP program volunteer in INOVA Alexandria Hospital.
- Out Patient Surgery dept. Volunteer in INOVA Alexandria Hospital.
I am a hard worker that will not stop until the job is done. I have an eye for details, I am considerate and accommodating and appreciate being part of a team.
Cleaning and organizing, creating signs and ads, brainstorming ideas for new and different events, being able to apply makeup in any style and technique, being an expert on every single product in the store as well as any new product that may come in, being an expert on what is currently on the market to better help people
Helping customers find what they need regarding Laura Mercier Cosmetics or any other cosmetic brand within the department, building onto sales and forming a relationship with my customers to create a clientele, applying makeup and teaching customers better techniques for a custom Laura Mercier Flawless Face.
Teaching people how to apply makeup, take care of their skin, and about the brand, creating certain looks based on their personal preferences and the products they would like to use, and leaning how a boutique runs and operates.
I am currently a junior at Kennesaw State University. I am a marketing major and am a business oriented realist. I am hoping to pursue a career in Corporate Cosmetics and am interested in working my way up from sales.