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Summary

Highly enthusiastic customer service professional with seven + years of client interface experience. Beauty Specialist with extensive knowledge of the fashion and cosmetic industries. Very Hands-on, highly motivated, organized, flexible, Energetic, outgoing and driven to reach company goals. Great Customer Service Manager who effectively motivates associates through continual guidance, direction, development, and coaching. Friendly Customer Service Manager with a can-do attitude and willingness to help at all times. Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.

Skills
  • Team management
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Training and development
  • Deadline-oriented
  • Persuasive
Experience
November 2017
to
Current
Lord & Taylor McLean, VA Bobbi Brown Counter Manager
Evaluated customer skin to determine unique conditions and skin type.
Showed customers how to apply makeup and other products to achieve desired looks.
Capitalized on upselling opportunities for additional products and services to increase sales numbers.
Made recommendations for appropriate products to meet customers' individual needs.
Kept counter and display areas in a clean and neat fashion.
Built and deepened productive and positive customer relationships with high-quality service and a focus on gaining loyalty.

Executed all daily opening and closing procedures.
Displayed merchandise to present visually appealing arrangements that drive sales.
Kept counter and display areas in a clean and neat fashion.
Accomplished and surpassed sales goals on a regular basis.
Assisted customers in feeling relaxed and comfortable with the process.  
Showed customers how to apply makeup and other products to achieve desired looks.
Built and deepened productive and positive customer relationships with high-quality service and a focus on gaining loyalty.
Showcased desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
April 2017
to
September 2017
Christian Dior Beaute , Macy's Arlington, VA Beauty Specialist

Scheduled beauty consultations appointments. Helped analyze customers' skin condition to recommend appropriate products and skin care regiment methods. Greeted all guests and assisted them with requests and beauty services. Meticulously entered client and service information when booking appointments. Addressed all client concerns with patience. Checked in clients promptly for their appointments.  Addressed all guest complaints and referred any escalated situations to management.

July 2016
to
February 2017
Shiseido Cosmetics, Macy's Alexandria, VA Beauty Advisor Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Exceeded personal sales goals for several quarters in a row. Maintained visually appealing and effective displays for the entire store. Helped customers select products that best fit their personal needs. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Communicated information to customers about product quality, value and style. Built and maintained effective relationships with peers and upper management. Informed customers about all product lines and services offered by the company. Processed shipments and maintained organized stock shelves. Processed all sales transactions accurately and in a timely fashion.
April 2015
to
July 2016
Clinique Cosmetics, Macy's Alexandria, VA Beauty Specialist Skin consultations, booked appointments,Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Provided expert product and service information. Maintained up-to-date knowledge of customer buying habits.
June 2013
to
July 2017
Starbucks Alexandria, VA Shift Supervisor

Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Developed rapport with the customer base by handling difficult issues with professionalism. Generated and distributed daily reports and order acknowledgments to appropriate personnel. Effectively handled customer complaints and special requests. Provided prompt, efficient, friendly, and quality service at all times. Maintained stock levels to prevent shortages of critical items. Operated credit card machines correctly and quickly. Maintained a positive working relationship with fellow staff and management. Prepared and served delicious espresso and coffee drinks according to memorized recipes. Educated customers about the differences in coffee beans, preparation and home brewing methods. Routinely thoroughly cleaned the coffee and espresso machines. Accurately filled customer orders.

Education and Training
Northern Virginia Community College Alexandria , VA Associate of Science: Biology
Volunteering

- HELP  program volunteer in INOVA Alexandria Hospital.

- Out Patient Surgery dept. Volunteer in INOVA Alexandria Hospital.

This resume is created in 7 minutes.
Summary

I am a hard worker that will not stop until the job is done. I have an eye for details, I am considerate and accommodating and appreciate being part of a team.

Experience
10/2018 - Current
Bluemercury Inc. Alpharetta, GA Beauty Expert

Cleaning and organizing, creating signs and ads, brainstorming ideas for new and different events, being able to apply makeup in any style and technique, being an expert on every single product in the store as well as any new product that may come in, being an expert on what is currently on the market to better help people

02/2018 - 10/2018
Von Maur Alpharetta, GA Laura Mercier Counter Sales

Helping customers find what they need regarding Laura Mercier Cosmetics or any other cosmetic brand within the department, building onto sales and forming a relationship with my customers to create a clientele, applying makeup and teaching customers better techniques for a custom Laura Mercier Flawless Face. 

06/2017 - 01/2018
Bareminerals Kennesaw, GA Beauty Ambassador

Teaching people how to apply makeup, take care of their skin, and about the brand, creating certain looks based on their personal preferences and the products they would like to use, and leaning how a boutique runs and operates.

02/2017 - 05/2017
Young Entrepreneurs Across America Kennesaw, GA Marketing and Sales Manager Internship with this company that teaches college students  to run their own business and manage their own people in areas (zip codes) assigned to them. 
Education
2019
Kennesaw State University Kennesaw, GA, USA Business Marketing

I am currently a junior at Kennesaw State University. I am a marketing major and am a business oriented realist. I am hoping to pursue a career in Corporate Cosmetics and am interested in working my way up from sales.

This resume is created in 7 minutes.
Summary
High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.
Skills
  • Superb sales professional
  • Persuasive communication expertise
  • Conflict resolution skills
  • Inventory control procedures
  • Customer Needs Assessment 
  • Organized
  • Reliable
  • Outstanding communication skills
Accomplishments
 
  • Acquired the most yearly "Above and Beyond” responses from Customer Service survey responses 4 years in a row
  • Team placed 3rd in district for the highest sales in Canada for a well known Fragrance in 2015
  • Team placed 12th in all of Western Canada for the Look Good and Feel Better Spring Campaign in 2016 
  • Had the least staff turnover in the Cosmetic Department for Cromdale Shoppers for 3 years as Cosmetic Manager
Experience
Cosmetic Manager 05/2013 to 07/2017 Shoppers Drug Mart Edmonton, Alberta
  • Managed 3 staff 
  • Held each team member accountable for achieving brand and performance goals.
  • Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Managed projects according to timeline and seasonal changes.
  • Contacted new and existing customers to discuss how their needs could be met with specific products and services.
Beauty Advisor 04/2011 to 05/2013 Shoppers Drug Mart Drumheller, Alberta
  • Helped customers select products that best fit their personal needs. 
  • Processed and maintained organized stock shelves.
  • Shared product knowledge with customers while making personal recommendations.
  • Consulted with customers on the latest styles and trends.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Processed all sales transactions accurately and in a timely fashion.
  • Informed customers about sales and promotions in a friendly and engaging manner.
Sales Associate 09/2018 to Current Marshalls Kingsway Garden Mall,, Edmonton, AB Met incoming customers and provided immediate assistance.
Listened to customer needs and preferences to provide accurate advice.
Completed purchases with cash, credit and debit payment methods.
Increased purchase totals by recommending additional items.
Reviewed purchases for fraudulent activities.
Worked flexible schedule to accommodate changing customer levels.
Answered incoming telephone calls with professional and knowledgeable responses.
Set aside on-hold reservations.
Created attractive displays.
Education
Vendor Product Training Edmonton, Alberta Attend Vendor training schools twice a year focusing on all new cosmetic products and new vendors lines coming into the store.
2016 Cosmetic Managers Convention Toronto, Ontario, Canada
2015 Cosmetic Vendor Trade Show Edmonton, Alberta, Canada
2014 Cosmetic Managers Convention Toronto, Ontario

This resume is created in 7 minutes.
Skills
  • Excellent presentation and communication skills
  • Comprehensive knowledge: Word, Power Point, Excel, Outlook & Advanced MS Suite
  • Articulate organizational & planning skills
  • Excellent reporting and writing skills
  • Report writing
  • Schedule management
  • Project planning
  • Dedicated team player
  • Dedicated team player
  • Fluent in Farsi and Conversational in French
Education
Bachelor of Science: Business Administration, 2016
Adelphi University - Garden City, NY
  • Minor in Marketing & Communication
  • Member of The Muslim student association
  • Volunteer: Read to Lead Helping underprivileged Afghan women towards building education, self esteem and financial aid
Work History
Event Manager, 04/2018 to Current
Modest New York Fashion Week New York, NY
  • Manage different components of event planning
  • Organizing Production, Marketing & Press, Social Media Content, Venue Booking, Event Planning
  • Work closely with Designers and Influencers 
  • Design Website and Social Media Accounts
Freelance: Spokes Model: Cosmetics & Fashion, 12/2016 to Current
Freelancer, Self-Employed Commack, NY

Freelance public speaking for product demonstrations specializing in the cosmetic and fashion industry. In addition, developed ASKEMI BEAUTY Blog which encompasses cosmetic products on trend in the consumer market targeted towards young professional women

  • Describe merchandise and explain use, and application of product to customers
  • Demonstrate use or operation of merchandise on Social Media
  • Select desired makeup shades from and coloring in order to achieve specific color effects
  • Q/A about product features and benefits
Stylist & Spokes Model, 11/2016 to 09/2017
Peruvian Connection New York, NY
  • Attend and participate in style shows for company's clientele and commentate information about fashion trends and consumer preferences.
  • Sell products being promoted and keep records of sales.
  • Set up and arrange displays or demonstration areas to a ract the a ention of prospective customers.
  • Identify interested and qualified customers to provide them with additional information.
  • Attend trade shows, stores, community organizations, or other venues to demonstrate products or services or to answer questions from potential customers.
  • Work as part of a team demonstrators to accommodate large crowds.
  • Host and commentate all private style shows
Inventory Control Manager, 10/2015 to 10/2016
Frassanito Jewelers Huntington, New York, United States
  • Managed outgoing and incoming inventory
  • Maintained strong relationships with vendors Received and organized invoices for proper bookkeeping
  • Managed and specialized orders and remained conscious of deadlines
  • Created retail prices for inventory items
Executive Assistant to Regional VP, 07/2015 to 09/2015
Lord & Taylor Huntington Station, New York, United States
  • Compiled and analyzed sales and marketing reports, presentations, and briefs using Excel and Word
  • Distributed letters, emails, and answered direct phone calls
  • Acted as the point of contact between the executives and internal/external clients
  • Managed travel arrangements such as hotels, car service, flights, travel expenses and reimbursements
  • Managed the VP's complex and frequently changing travel arrangements and coordinated the pre-planning of trips
Lancome Beauty Advisor, 05/2014 to 06/2015
Lord & Taylor Huntington Station, New York, United States
  • Served as a brand ambassador to clients
  • Received training on makeup application and skin care regimens for various skin types
  • Built and maintained relationships with clients leading to increased brand loyalty
  • Increased brand knowledge of both cosmetic and skin care products Consistently met sales goals

Executive Assistant, 06/2010 to 07/2012
United Merchandise Wholesale Farmingdale, NY
  • Managed executive's appointment schedule by planning and scheduling meetings, conferences, and travel
  • Built strong, and effective, communication skills that contributed to creating a professional work environment
  • Prepared reports and documents for meetings
  • Maintained office supply inventory
  • Served as a liaison between staff and the CEO