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Summary

Highly enthusiastic customer service professional with seven + years of client interface experience. Beauty Specialist with extensive knowledge of the fashion and cosmetic industries. Very Hands-on, highly motivated, organized, flexible, Energetic, outgoing and driven to reach company goals. Great Customer Service Manager who effectively motivates associates through continual guidance, direction, development, and coaching. Friendly Customer Service Manager with a can-do attitude and willingness to help at all times. Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.

Skills
  • Team management
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Training and development
  • Deadline-oriented
  • Persuasive
Experience
November 2017
to
Current
Lord & Taylor McLean, VA Bobbi Brown Counter Manager
Evaluated customer skin to determine unique conditions and skin type.
Showed customers how to apply makeup and other products to achieve desired looks.
Capitalized on upselling opportunities for additional products and services to increase sales numbers.
Made recommendations for appropriate products to meet customers' individual needs.
Kept counter and display areas in a clean and neat fashion.
Built and deepened productive and positive customer relationships with high-quality service and a focus on gaining loyalty.

Executed all daily opening and closing procedures.
Displayed merchandise to present visually appealing arrangements that drive sales.
Kept counter and display areas in a clean and neat fashion.
Accomplished and surpassed sales goals on a regular basis.
Assisted customers in feeling relaxed and comfortable with the process.  
Showed customers how to apply makeup and other products to achieve desired looks.
Built and deepened productive and positive customer relationships with high-quality service and a focus on gaining loyalty.
Showcased desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
April 2017
to
September 2017
Christian Dior Beaute , Macy's Arlington, VA Beauty Specialist

Scheduled beauty consultations appointments. Helped analyze customers' skin condition to recommend appropriate products and skin care regiment methods. Greeted all guests and assisted them with requests and beauty services. Meticulously entered client and service information when booking appointments. Addressed all client concerns with patience. Checked in clients promptly for their appointments.  Addressed all guest complaints and referred any escalated situations to management.

July 2016
to
February 2017
Shiseido Cosmetics, Macy's Alexandria, VA Beauty Advisor Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Exceeded personal sales goals for several quarters in a row. Maintained visually appealing and effective displays for the entire store. Helped customers select products that best fit their personal needs. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Communicated information to customers about product quality, value and style. Built and maintained effective relationships with peers and upper management. Informed customers about all product lines and services offered by the company. Processed shipments and maintained organized stock shelves. Processed all sales transactions accurately and in a timely fashion.
April 2015
to
July 2016
Clinique Cosmetics, Macy's Alexandria, VA Beauty Specialist Skin consultations, booked appointments,Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Provided expert product and service information. Maintained up-to-date knowledge of customer buying habits.
June 2013
to
July 2017
Starbucks Alexandria, VA Shift Supervisor

Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Developed rapport with the customer base by handling difficult issues with professionalism. Generated and distributed daily reports and order acknowledgments to appropriate personnel. Effectively handled customer complaints and special requests. Provided prompt, efficient, friendly, and quality service at all times. Maintained stock levels to prevent shortages of critical items. Operated credit card machines correctly and quickly. Maintained a positive working relationship with fellow staff and management. Prepared and served delicious espresso and coffee drinks according to memorized recipes. Educated customers about the differences in coffee beans, preparation and home brewing methods. Routinely thoroughly cleaned the coffee and espresso machines. Accurately filled customer orders.

Education and Training
Northern Virginia Community College Alexandria , VA Associate of Science: Biology
Volunteering

- HELP  program volunteer in INOVA Alexandria Hospital.

- Out Patient Surgery dept. Volunteer in INOVA Alexandria Hospital.

This resume is created in 7 minutes.
Summary

I am a hard worker that will not stop until the job is done. I have an eye for details, I am considerate and accommodating and appreciate being part of a team.

Experience
10/2018 - Current
Bluemercury Inc. Alpharetta, GA Beauty Expert

Cleaning and organizing, creating signs and ads, brainstorming ideas for new and different events, being able to apply makeup in any style and technique, being an expert on every single product in the store as well as any new product that may come in, being an expert on what is currently on the market to better help people

02/2018 - 10/2018
Von Maur Alpharetta, GA Laura Mercier Counter Sales

Helping customers find what they need regarding Laura Mercier Cosmetics or any other cosmetic brand within the department, building onto sales and forming a relationship with my customers to create a clientele, applying makeup and teaching customers better techniques for a custom Laura Mercier Flawless Face. 

06/2017 - 01/2018
Bareminerals Kennesaw, GA Beauty Ambassador

Teaching people how to apply makeup, take care of their skin, and about the brand, creating certain looks based on their personal preferences and the products they would like to use, and leaning how a boutique runs and operates.

02/2017 - 05/2017
Young Entrepreneurs Across America Kennesaw, GA Marketing and Sales Manager Internship with this company that teaches college students  to run their own business and manage their own people in areas (zip codes) assigned to them. 
Education
2019
Kennesaw State University Kennesaw, GA, USA Business Marketing

I am currently a junior at Kennesaw State University. I am a marketing major and am a business oriented realist. I am hoping to pursue a career in Corporate Cosmetics and am interested in working my way up from sales.

This resume is created in 7 minutes.
Summary
Dedicated sales representative who is a detail-oriented self-starter and congenial salesperson. Background in inside sales, customer service, management, and design. Skilled in building relationships, negotiating, and closing sales.
Experience
09/2015 to 02/2017
Chanel Counter Manager Macy's Santa Clara, CA Overseer all of Chanel beauty and fragrance business. Lead sales team to achieve over $2M in beauty and fragrance sales combined at the end of fiscal year, January 2015. And continued to hold the position of 2nd highest sales volume in the district. Effectively communicated with each associate to help build selling and interpersonal skills. Built teamwork and morale through weekly coaching sessions. Conducted seasonal team trainings for new product launches and selling techniques. Strategized and executed sales events, set sales and appointment goals for each associate, made sure goals were achieved through weekly follow ups. Created sales recap reports for department manager, coordinator and account executives on weekly basis and after events.Constructed yearly, monthly, and weekly action plans to ensure success of daily business. Read daily sales reports to review business statistics. Supervised all visual merchandising. Created an organizational labeling method to keep track of all stock, product samples, product testers, promotional and display units. Used Macy's scheduling system on bi-weekly basis to coordinate staffing in regards to needs of business.
03/2014 to 09/2015
Chanel Beauty Advisor & Sales Representative Macy's Santa Clara, CA As a Chanel certified makeup artist, shared product knowledge with clients while making personal recommendations through makeup application. Created rapport with each client through the use of Macy's clientele system. Was second highest selling associate for Chanel for the year which led to position as assistant to counter manager. Began shadowing counter manager to build management and leadership skills. Duties included planning and leading promotional events. Appointed interim counter manager in July 2015 till officially hired as counter manager in September 2015.
09/2013 to 03/2014
Shiseido Beauty Consultant and Sales Representative Macy's San Jose, CA Educate each client about makeup & skincare products by product demonstrations and sharing product ingredients and its effectiveness. Offer recommendations and consultation for skin care regimens, as well as skincare & makeup products unique to each client. Use Macy's clientele system to maintain relationship with clients through follow up phone calls and thank you calls. Shadow counter manager to help strategize for promotions and product packages to boost sales and event goals. Scheduled an average of 10 appointments per week to reach weekly and monthly sales goals.
11/2011 to 09/2013
Junior Designer & Administrative Assistant Niviya San Jose, CA
Used KCD Design software to create custom bathroom cabinet projects. Acted as customer liaison between client and sales management by answering customer's questions regarding products, prices, and design capability. Scheduled daily deliveries and employee work schedules, showroom & job site appointments. Moderator of business social media accounts, website management, updated project photo portfolios, designed new business cards.
Education and Training
Business Administration University of California Riverside Riverside, CA
Chatsworth High School Chatsworth
This resume is created in 7 minutes.
Summary
Extensive five years experience in client service, client relations and administration in a fast-paced working environment. Strong communication and interpersonal skills. Excel at prioritizing, completing multi tasks based on employer's rules and policies. Native speaker of Mandarin, proficient use of English, basic level of Cantonese and Japanese. Immediately available for work.
Skills
  • Extensive customer service experience
  • Conduct work with employer's perspectives and build business reputation
  • Understand importance and role of each stakeholder
  • Great ability of build and maintain business network 
  • Clear mind and great interpretation skill
  • Strong analytical and advising ability  
  • Knowledge of student admission in higher education
  • Good at prioritising and organising for multi-task
  • Professional administrative skills
  • Demonstrated data management expertise
  • Skillful in spreadsheet and Microsoft Office
  • Attention to details
  • Multilingual ability
  • Enthusiasm for International communication
Experience
Beauty Consultant
August 2015 to July 2017
Jurlique Adelaide, SA
Consulted with clients professionally and efficiently.
Integrated successfully to Australian and diversified workplace.
Understood and memorised company policies and handled all media and client inquiries based on that.
Maintain, update business database and follow up calls.
Report at the end of day and analyze daily performance.
Schedule clients' appointments with great phone manner.
Store Manager
November 2011 to June 2015
Cheng Cheng Trading Adelaide, SA
Built and maintained long-term networks with clients, provided outstanding customer services.
Communicated and negotiated with business stakeholders effectively. 
Take advantage of multilingual ability to explain and interpret company policies and disciplines to business partners.
Made decisions and solved problems of unexpected.
Prioritised and handled multiple tasks in fasted-paced working circumstance. 

Education and Training
Master of Arts : Environmental Mnagement, 2013 University of South Australia Adelaide, SA, Australia
(Suspend) Completed environmental courses and project management courses, conducted urban ecology project study. Interviewed various stakeholders of city council greenspace projects and recorded data for study contribution.
 

Master of Arts : English, 2010 Hebei Polytechnic University Tangshan, Hebei, China
Studied English as major foreign language, Japanese as second.
In 2008, established Japanese Culture Club in university and recruited more than 30 members in the first semester. Built and maintained relationships with various departments of student union. Planned and organised club activities and competitions.
This resume is created in 7 minutes.
Professional Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skills
  • Trusted key holder
  • Strong client relations
  • Proficient in cash management
  • Exceptional communication skills
  • Quick learner
  • Creative problem solver
Education
2013
Associate of Arts: General Studies
Community College of Rhode Island - Lincoln, Rhode Island
Work History
10/2016
Shift Supervisor CVS Pharmacy North Smithfield, RI
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Greeted customers and provided excellent customer service.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Examined merchandise to verify that it was correctly priced and displayed.
10/2015 to 10/2016
Beauty Department Manager CVS Pharmacy North Smithfield, RI
  • Analyzed skin condition and made appropriate product recommendations.
  • Fostered a friendly, warm and exceptional customer experience.
  • Flexibly worked evenings and weekends to ensure proper coverage.
  • Handled busy schedules and stayed on top of key deadlines.
  • Created visual marketing and styled displays.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Recommended merchandise to customers based on their needs and preferences.
08/2014 to 10/2015
Photo Lab Supervisor CVS Pharmacy North Smithfield, RI
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Identified individual development needs with appropriate training.
  • Installed machinery, equipment and new and replacement parts.
  • Maintained and repaired tools, equipment and machines.
10/2009 to 08/2014
Cashier CVS Pharmacy North Smithfield, RI
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Directed calls to appropriate individuals and departments.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Recommended alternative items if product was out of stock.