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Career Focus

Highly motivated sales specialist with elevated luxury brand experience and exceptional people development skills, with 12 years of strong background in client relations and retention strategies. Versed in bringing revenues and profits to new heights and surpassing customer expectations. Passionate about developing and maintaining positive working partnerships with store management, headquarters team and brand representatives. Desires a leadership role.

Core Qualifications
  • Excellent written and verbal communication skills in Spanish
  • Ability to effectively plan and execute strategies under pressure
  • Commitment to exemplifying the highest integrity and professional business standards
  • Team development
Professional Experience
L'Oreal USA Bloomingdales, NY Freelancer 09/2017 to Current
  • Executed in-store promotional events across the tri-state area
  • Contributed to team success by exceeding team sales goal
  • Ensured high level of counter cleanliness, tester and product visual display standards
Givenchy Neiman Marcus, NY Counter Manager 02/2014 to 08/2017
  • Train and develop support staff to reach their fullest potential, optimize productivity and achieve team goals
  • Prepared monthly reports, industry and market updates to ensure brand rankings
  • Set-up and arranged spa/facial appointments
Annick Goutal Bergdorf Goodman, NY Counter Manager 11/2011 to 02/2014
  • Manage and lead cosmetics daily floor merchandising inclusive of product placement, replacement of tester displays and refilling back stock
  • Ensured consistent and profitable growth in sales revenue
Saks Fifth Avenue NY, NY Personal Shopper/Sales Associate 03/2007 to 11/2011
  • Developed a strong client book in the first year
  • Utilized CC Ambassador to keep track of sales goal and client history
  • Attended vendor seminars to obtain product knowledge to cross sell
Key Skills

Self-motivation~conflict resolution~team director~task driven~proficient with use of computers including Windows operating system and Microsoft Office tools.

EDUCATION

Bachelor of Science, Applied Behavior Analysis (Present)

Queens College - Flushing, NY, United States.

Languages

Advanced and fluent in Spanish.

This resume is created in 7 minutes.
Summary
To inspire and mentor others, while promoting a positive work environment. 
Skills
  • Goal-oriented
  • Strong interpersonal skills
  • Analytical and problem-solving skills 
  • Dependability, honesty, self-confidence and a positive attitude 
  • Communication and interpersonal skills.
  • Team Player
  • Leadership/management skills 
  • Interpersonal effectiveness 
  • Adapt successfully to changing situations & environments
  • Social perceptiveness
Education
High School Diploma: Immaculate Conception Academy - San Francisco, Ca
Work History
Level One Associate/Ambassador, 12/2016 to Current
Amazon Logistics San Francisco, CA
  • Process incoming and outgoing shipments
  • Audit containerization
  • Assist shift leadership with tasks including but not limited to: training, executing initiatives, processing damages or missort packages.
Engagement Specialist, 04/2016 to 08/2016
Startek Hot Springs, Arkansas
  • Responded to customer inquiries regarding billing, service, equipment, features, activations and or changes to their account.
  • Identified and sharing best practices for implementation.
  • Built and maintaining lasting relationships with clients
  • Provided exceptional customer service to existing accounts ensuring client satisfaction.
  • Answered incoming office calls with basic product information/customer requests and directing incoming calls to appropriate staff.
Location Manager, 03/2014 to 11/2015
GoCar Tours San Francisco, CA

  • Recruit, hired and trained Fleet/GPS management of 60 + vehicles and devices
  • Operate in house call desk and coordinate with off site call center
  • Processed reservations through third party vendors
  • Assisted general manager with any additional duties or projects
  • Partnered with Executive Management to develop and implement new procedures or policies. 
Counter Manager/ Benefit Cosmetics, 12/2012 to 01/2014
Macys San Diego/ San Francisco, CA.
  • Managed the activities of the sales and stock functionsTraining, coaching, and developing associates by leading by example
  • Provided in-depth product knowledge and all other components of customer service
  • Accurately and efficiently completing all transactions and paperwork while adhering to company policies and procedures
  • Maintained an awareness of advertised merchandise and ensuring all ads are set and signed properly
Back of House Specialist, 10/2011 to 10/2012
Apple Union Square San Francisco, CA
  • Inventory control Daily stock audits
  • Assist to maintain stock at appropriate location in warehouse and rotate stock to remove all old stock.
  • Maintained brand operational and visual standards
  • Supported Business team with managing outgoing shipments.
  • Maintained accuracy of all counts and ensure authenticity of all information.
  • Retained accuracy of all counts and ensure authenticity of all information.
Assistant Store Manager, 07/2010 to 09/2011
Torrid San Francisco, CA
  • Trained store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions.
  • Reviewed staff job results and learning needs with retail store manager; developing and implementing new product training.
  • Prepared and distributed payroll for staff of direct reports.
  • Evaluated competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.
  • Audit new accounts
  • Promoted sales by demonstrating merchandise and products to customers.
  • Purchased inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt.
  • Monitored inventory control.
Store Manager, 03/2009 to 07/2010
Merchandising Godiva Chocolatier San Francisco, CA
  • Completed store operational requirements by scheduling and assigning employees; following up on work results.
  • Maintained store staff by recruiting, selecting, orienting, and training employees.
  • Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
  • Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Ensured availability of merchandise and services by approving contracts; maintaining inventories.
Assistant Store Manager, 07/2008 to 02/2009
T-Mobile USA San Francisco, CA
  • Coached and supported other team members
  • Hired and trained new employees for the sales floor or other departments, such as shipping and receiving.
  • Maintained and monitor store inventory
  • Ensured that the store is clean, safe and presentable for customers
  • Greeted and assist customers as necessary when other sales associates are busy
  • Conducted regular audits of the store's physical and practical condition to ensure quality.
  • Maintained product levels appropriately
  • Processed sales when necessary
  • Generated and review daily sales report
Cosmetic Counter Manager, 12/2006 to 07/2008
Macys Corte Madera, CA

  • Developed a comprehensive training program for new sales associates.
  • Coached each member of my team to increase individual sales and build customer loyalty.
  • Monitored inventory control
  • Rebuilt a loyal customer base which resulted in a + 10% over previous year results on a monthly basis.
  • Built and maintained a strong relationship with brand and store executives
  • Reviewed operational records and reports to project sales and determine profitability.
This resume is created in 7 minutes.
Professional Summary

Friendly Sales Associate adept at working in diverse retail and customer service environments.
Skills
  • Customer service
  • Self-motivated
  • Highly dependable
  • Fast learner
  • Excellent attention to detail
  •  Basic computer skills
Work History
Sales Associate, 08/2016 to Current
Belk Huntsville, AL
  • Assisted customers on the sales floor and at point of sale.
  • Recovered the sales floor during low volume times.
  • Consistently hit and exceeded sales goals.

Elizabeth Arden Counter Manager, 09/2015 to 07/2016
Belk Tuscaloosa, AL
  • Managed the goals and sales of the counter, while raising the counter sales.
  • Performed makeovers and planned counter events.

Operations Associate, 11/2014 to 08/2015
Belk Tuscaloosa, AL
  • Processed shipment and merchandised product.

Operations Consultant, 03/2014 to 09/2014
Sephora Inside JC Penney Tuscaloosa, AL
  • Processed shipment.
  • Completed brand updates.
  • Performed makeovers.
  • Met and exceeded sales goals on a regular basis.

Server, 08/2013 to 03/2014
Cheddar's Tuscaloosa, AL
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Routinely removed trash and debris from restaurant.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.

Education
no degree: Biology, University of Alabama - Tuscaloosa, AL
This resume is created in 7 minutes.
Professional Summary
customer service and sales expert who identifies customer needs and deliver effective solutions to problems. Committed to providing high- quality customer care to create a positive experience. Personable and professional under pressure with motivated, energetic nature.
Skills

Responded to customer inquiries, providing information about product, and services.

Researched and resolved service-related problems.

strong time management and prioritization abilities.

  • Bilingual in Arabic
  • Excellent communication skills.
  • Strong work ethic
  • Proficient in cash management
Work History
Elizabeth Arden Counter Manager 03/2017 to Current
Hudson Bay Company 1105 wellington Road

sales associate 10/2015 to 02/2017
Hudson Bay Company 1105 wellington Road

Education
BBA: Finance and Banking 2002 Zarqa Private University - Az zarqa -Jordan