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Highly motivated sales specialist with elevated luxury brand experience and exceptional people development skills, with 12 years of strong background in client relations and retention strategies. Versed in bringing revenues and profits to new heights and surpassing customer expectations. Passionate about developing and maintaining positive working partnerships with store management, headquarters team and brand representatives. Desires a leadership role.
Self-motivation~conflict resolution~team director~task driven~proficient with use of computers including Windows operating system and Microsoft Office tools.
Bachelor of Science, Applied Behavior Analysis (Present)
Queens College - Flushing, NY, United States.
Advanced and fluent in Spanish.
Highly enthusiastic customer service professional with seven + years of client interface experience. Beauty Specialist with extensive knowledge of the fashion and cosmetic industries. Very Hands-on, highly motivated, organized, flexible, Energetic, outgoing and driven to reach company goals. Great Customer Service Manager who effectively motivates associates through continual guidance, direction, development, and coaching. Friendly Customer Service Manager with a can-do attitude and willingness to help at all times. Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.
Scheduled beauty consultations appointments. Helped analyze customers' skin condition to recommend appropriate products and skin care regiment methods. Greeted all guests and assisted them with requests and beauty services. Meticulously entered client and service information when booking appointments. Addressed all client concerns with patience. Checked in clients promptly for their appointments. Addressed all guest complaints and referred any escalated situations to management.
Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Developed rapport with the customer base by handling difficult issues with professionalism. Generated and distributed daily reports and order acknowledgments to appropriate personnel. Effectively handled customer complaints and special requests. Provided prompt, efficient, friendly, and quality service at all times. Maintained stock levels to prevent shortages of critical items. Operated credit card machines correctly and quickly. Maintained a positive working relationship with fellow staff and management. Prepared and served delicious espresso and coffee drinks according to memorized recipes. Educated customers about the differences in coffee beans, preparation and home brewing methods. Routinely thoroughly cleaned the coffee and espresso machines. Accurately filled customer orders.
- HELP program volunteer in INOVA Alexandria Hospital.
- Out Patient Surgery dept. Volunteer in INOVA Alexandria Hospital.