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Career Focus

Highly motivated sales specialist with elevated luxury brand experience and exceptional people development skills, with 12 years of strong background in client relations and retention strategies. Versed in bringing revenues and profits to new heights and surpassing customer expectations. Passionate about developing and maintaining positive working partnerships with store management, headquarters team and brand representatives. Desires a leadership role.

Core Qualifications
  • Excellent written and verbal communication skills in Spanish
  • Ability to effectively plan and execute strategies under pressure
  • Commitment to exemplifying the highest integrity and professional business standards
  • Team development
Professional Experience
L'Oreal USA Bloomingdales, NY Freelancer 09/2017 to Current
  • Executed in-store promotional events across the tri-state area
  • Contributed to team success by exceeding team sales goal
  • Ensured high level of counter cleanliness, tester and product visual display standards
Givenchy Neiman Marcus, NY Counter Manager 02/2014 to 08/2017
  • Train and develop support staff to reach their fullest potential, optimize productivity and achieve team goals
  • Prepared monthly reports, industry and market updates to ensure brand rankings
  • Set-up and arranged spa/facial appointments
Annick Goutal Bergdorf Goodman, NY Counter Manager 11/2011 to 02/2014
  • Manage and lead cosmetics daily floor merchandising inclusive of product placement, replacement of tester displays and refilling back stock
  • Ensured consistent and profitable growth in sales revenue
Saks Fifth Avenue NY, NY Personal Shopper/Sales Associate 03/2007 to 11/2011
  • Developed a strong client book in the first year
  • Utilized CC Ambassador to keep track of sales goal and client history
  • Attended vendor seminars to obtain product knowledge to cross sell
Key Skills

Self-motivation~conflict resolution~team director~task driven~proficient with use of computers including Windows operating system and Microsoft Office tools.

EDUCATION

Bachelor of Science, Applied Behavior Analysis (Present)

Queens College - Flushing, NY, United States.

Languages

Advanced and fluent in Spanish.

This resume is created in 7 minutes.
Summary

Highly enthusiastic customer service professional with seven + years of client interface experience. Beauty Specialist with extensive knowledge of the fashion and cosmetic industries. Very Hands-on, highly motivated, organized, flexible, Energetic, outgoing and driven to reach company goals. Great Customer Service Manager who effectively motivates associates through continual guidance, direction, development, and coaching. Friendly Customer Service Manager with a can-do attitude and willingness to help at all times. Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.

Skills
  • Team management
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Training and development
  • Deadline-oriented
  • Persuasive
Experience
November 2017
to
Current
Lord & Taylor McLean, VA Bobbi Brown Counter Manager
Evaluated customer skin to determine unique conditions and skin type.
Showed customers how to apply makeup and other products to achieve desired looks.
Capitalized on upselling opportunities for additional products and services to increase sales numbers.
Made recommendations for appropriate products to meet customers' individual needs.
Kept counter and display areas in a clean and neat fashion.
Built and deepened productive and positive customer relationships with high-quality service and a focus on gaining loyalty.
Executed all daily opening and closing procedures.
Displayed merchandise to present visually appealing arrangements that drive sales.
Kept counter and display areas in a clean and neat fashion.
Accomplished and surpassed sales goals on a regular basis.
Assisted customers in feeling relaxed and comfortable with the process.  
Showed customers how to apply makeup and other products to achieve desired looks.
Built and deepened productive and positive customer relationships with high-quality service and a focus on gaining loyalty.
Showcased desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
April 2017
to
September 2017
Christian Dior Beaute , Macy's Arlington, VA Beauty Specialist

Scheduled beauty consultations appointments. Helped analyze customers' skin condition to recommend appropriate products and skin care regiment methods. Greeted all guests and assisted them with requests and beauty services. Meticulously entered client and service information when booking appointments. Addressed all client concerns with patience. Checked in clients promptly for their appointments.  Addressed all guest complaints and referred any escalated situations to management.
July 2016
to
February 2017
Shiseido Cosmetics, Macy's Alexandria, VA Beauty Advisor Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Exceeded personal sales goals for several quarters in a row. Maintained visually appealing and effective displays for the entire store. Helped customers select products that best fit their personal needs. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Communicated information to customers about product quality, value and style. Built and maintained effective relationships with peers and upper management. Informed customers about all product lines and services offered by the company. Processed shipments and maintained organized stock shelves. Processed all sales transactions accurately and in a timely fashion.
April 2015
to
July 2016
Clinique Cosmetics, Macy's Alexandria, VA Beauty Specialist Skin consultations, booked appointments,Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Provided expert product and service information. Maintained up-to-date knowledge of customer buying habits.
June 2013
to
July 2017
Starbucks Alexandria, VA Shift Supervisor

Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Developed rapport with the customer base by handling difficult issues with professionalism. Generated and distributed daily reports and order acknowledgments to appropriate personnel. Effectively handled customer complaints and special requests. Provided prompt, efficient, friendly, and quality service at all times. Maintained stock levels to prevent shortages of critical items. Operated credit card machines correctly and quickly. Maintained a positive working relationship with fellow staff and management. Prepared and served delicious espresso and coffee drinks according to memorized recipes. Educated customers about the differences in coffee beans, preparation and home brewing methods. Routinely thoroughly cleaned the coffee and espresso machines. Accurately filled customer orders.
Education and Training
Northern Virginia Community College Alexandria , VA Associate of Science: Biology
Volunteering

- HELP  program volunteer in INOVA Alexandria Hospital.

- Out Patient Surgery dept. Volunteer in INOVA Alexandria Hospital.

This resume is created in 7 minutes.
Summary
Dedicated sales representative who is a detail-oriented self-starter and congenial salesperson. Background in inside sales, customer service, management, and design. Skilled in building relationships, negotiating, and closing sales.
Experience
09/2015 to 02/2017
Chanel Counter Manager Macy's － Santa Clara, CA Overseer all of Chanel beauty and fragrance business. Lead sales team to achieve over $2M in beauty and fragrance sales combined at the end of fiscal year, January 2015. And continued to hold the position of 2nd highest sales volume in the district. Effectively communicated with each associate to help build selling and interpersonal skills. Built teamwork and morale through weekly coaching sessions. Conducted seasonal team trainings for new product launches and selling techniques. Strategized and executed sales events, set sales and appointment goals for each associate, made sure goals were achieved through weekly follow ups. Created sales recap reports for department manager, coordinator and account executives on weekly basis and after events.Constructed yearly, monthly, and weekly action plans to ensure success of daily business. Read daily sales reports to review business statistics. Supervised all visual merchandising. Created an organizational labeling method to keep track of all stock, product samples, product testers, promotional and display units. Used Macy's scheduling system on bi-weekly basis to coordinate staffing in regards to needs of business.
03/2014 to 09/2015
Chanel Beauty Advisor & Sales Representative Macy's － Santa Clara, CA As a Chanel certified makeup artist, shared product knowledge with clients while making personal recommendations through makeup application. Created rapport with each client through the use of Macy's clientele system. Was second highest selling associate for Chanel for the year which led to position as assistant to counter manager. Began shadowing counter manager to build management and leadership skills. Duties included planning and leading promotional events. Appointed interim counter manager in July 2015 till officially hired as counter manager in September 2015.
09/2013 to 03/2014
Shiseido Beauty Consultant and Sales Representative Macy's － San Jose, CA Educate each client about makeup & skincare products by product demonstrations and sharing product ingredients and its effectiveness. Offer recommendations and consultation for skin care regimens, as well as skincare & makeup products unique to each client. Use Macy's clientele system to maintain relationship with clients through follow up phone calls and thank you calls. Shadow counter manager to help strategize for promotions and product packages to boost sales and event goals. Scheduled an average of 10 appointments per week to reach weekly and monthly sales goals.
11/2011 to 09/2013
Junior Designer & Administrative Assistant Niviya － San Jose, CA
Used KCD Design software to create custom bathroom cabinet projects. Acted as customer liaison between client and sales management by answering customer's questions regarding products, prices, and design capability. Scheduled daily deliveries and employee work schedules, showroom & job site appointments. Moderator of business social media accounts, website management, updated project photo portfolios, designed new business cards.
Education and Training
Business Administration University of California Riverside － Riverside, CA
Chatsworth High School － Chatsworth

This resume is created in 7 minutes.
Summary
To inspire and mentor others, while promoting a positive work environment. 
Skills
  • Goal-oriented
  • Strong interpersonal skills
  • Analytical and problem-solving skills 
  • Dependability, honesty, self-confidence and a positive attitude 
  • Communication and interpersonal skills.
  • Team Player
  • Leadership/management skills 
  • Interpersonal effectiveness 
  • Adapt successfully to changing situations & environments
  • Social perceptiveness
Education
High School Diploma: Immaculate Conception Academy - San Francisco, Ca
Work History
Level One Associate/Ambassador, 12/2016 to Current
 Amazon Logistics – San Francisco, CA
  • Process incoming and outgoing shipments
  • Audit containerization
  • Assist shift leadership with tasks including but not limited to: training, executing initiatives, processing damages or missort packages.
Engagement Specialist, 04/2016 to 08/2016
 Startek – Hot Springs, Arkansas
  • Responded to customer inquiries regarding billing, service, equipment, features, activations and or changes to their account.
  • Identified and sharing best practices for implementation.
  • Built and maintaining lasting relationships with clients
  • Provided exceptional customer service to existing accounts ensuring client satisfaction.
  • Answered incoming office calls with basic product information/customer requests and directing incoming calls to appropriate staff.
Location Manager, 03/2014 to 11/2015
 GoCar Tours – San Francisco, CA

  • Recruit, hired and trained Fleet/GPS management of 60 + vehicles and devices
  • Operate in house call desk and coordinate with off site call center
  • Processed reservations through third party vendors
  • Assisted general manager with any additional duties or projects
  • Partnered with Executive Management to develop and implement new procedures or policies. 
Counter Manager/ Benefit Cosmetics, 12/2012 to 01/2014
 Macys – San Diego/ San Francisco, CA.
  • Managed the activities of the sales and stock functionsTraining, coaching, and developing associates by leading by example
  • Provided in-depth product knowledge and all other components of customer service
  • Accurately and efficiently completing all transactions and paperwork while adhering to company policies and procedures
  • Maintained an awareness of advertised merchandise and ensuring all ads are set and signed properly
Back of House Specialist, 10/2011 to 10/2012
 Apple Union Square – San Francisco, CA
  • Inventory control Daily stock audits
  • Assist to maintain stock at appropriate location in warehouse and rotate stock to remove all old stock.
  • Maintained brand operational and visual standards
  • Supported Business team with managing outgoing shipments.
  • Maintained accuracy of all counts and ensure authenticity of all information.
  • Retained accuracy of all counts and ensure authenticity of all information.
Assistant Store Manager, 07/2010 to 09/2011
 Torrid – San Francisco, CA
  • Trained store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions.
  • Reviewed staff job results and learning needs with retail store manager; developing and implementing new product training.
  • Prepared and distributed payroll for staff of direct reports.
  • Evaluated competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.
  • Audit new accounts
  • Promoted sales by demonstrating merchandise and products to customers.
  • Purchased inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt.
  • Monitored inventory control.
Store Manager, 03/2009 to 07/2010
 Merchandising Godiva Chocolatier – San Francisco, CA
  • Completed store operational requirements by scheduling and assigning employees; following up on work results.
  • Maintained store staff by recruiting, selecting, orienting, and training employees.
  • Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
  • Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Ensured availability of merchandise and services by approving contracts; maintaining inventories.
Assistant Store Manager, 07/2008 to 02/2009
 T-Mobile USA – San Francisco, CA
  • Coached and supported other team members
  • Hired and trained new employees for the sales floor or other departments, such as shipping and receiving.
  • Maintained and monitor store inventory
  • Ensured that the store is clean, safe and presentable for customers
  • Greeted and assist customers as necessary when other sales associates are busy
  • Conducted regular audits of the store's physical and practical condition to ensure quality.
  • Maintained product levels appropriately
  • Processed sales when necessary
  • Generated and review daily sales report
Cosmetic Counter Manager, 12/2006 to 07/2008
 Macys – Corte Madera, CA

  • Developed a comprehensive training program for new sales associates.
  • Coached each member of my team to increase individual sales and build customer loyalty.
  • Monitored inventory control
  • Rebuilt a loyal customer base which resulted in a + 10% over previous year results on a monthly basis.
  • Built and maintained a strong relationship with brand and store executives
  • Reviewed operational records and reports to project sales and determine profitability.

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