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Skill Highlights
  • Communication Skills
  • Computer Skills 
  • Research Skills
  • Leadership Skills
  • Adaptability Skills
  • Interpersonal Skills

Professional Summary

Years of experience in the healthcare field and working with customers because I am passionate about helping people achieve their health goals, while maintaining professionalism and humility.

Work Experience
Allied Universal July 2017 to Current Security Guard
San Diego, CA
  • Ensure the facility is provided with high quality security services to protect people and property.
  • Report safety concerns security breaches and unusual circumstances both verbally and in writing.
  • Build improve and maintain effective relationships with both client employees and guests.
  • Answer questions and assist guests and employees.
  • Answer phones or greet guest, employees in a professional welcoming manner. 
Home Instead SeniorCare June 2017 to August 2017 Caregiver
San Diego, Ca
  • Build meaningful relationship with clients.
  • Provide assistance with activities of daily living.
  • Responsible for meal preparation.
  • Light housekeeping.
  • Assist with bathing.
  • Run errands for clients when needed. 
  • Take clients to scheduled medical appointments.
  • Medication Reminders to clients.
  • Complete a daily log activity for the day on clients.
Dream Hair Salon May 2014 to June 2017 Hair Salon Receptionist
San Diego, Ca
  • Responsible for greeting customers in a warm and professional manner.
  • Handle the task of directing clients to the concerned stylist.
  • Perform responsibilities of maintaining the records of clients such as names, phones numbers and address.
  • Handle the task of scheduling appointments for clients as well as make courtesy calls to remind clients of upcoming appointments.
  • Perform responsibilities of handling and maintaining cash transactions.
  • Assist with monthly products counts and communicate supply inventory requirements to the salon manager.
  • Responsible for marketing and selling hair care products to clients.

Hanger, Inc January 2013 to April 2014 Billing Account Representative
San Diego, Ca
Hanger, Inc (Formerly SCOPe Orthotics & Prosthetics Inc, Merged in January 2013.
SCOPe Orthotics & Prosthetics, Inc May 2008 to December 2012 Billing Account Representative
San Diego, Ca
  • Followed up on unpaid claims for all insurance types.
  • Set up Patient Accounts/Encounter visits and entered charges for billing.
  • Answered patient billing questions and addressed patient complaints/Resolve billing problems to keep accounts current. 
  • Verify authorization necessary for patients visits and procedures.
  • Handle correspondence from insurance companies regarding billing issues, and Medical/Medicare claims. Identify and corrected any coordination of benefit problems identified on patient accounts.
  • Update patient"s insurance information as necessary. Completed refund request for insurance overpayments and and patient overpayments and confirm claim underpayments/overpayments by analyzing the insurance explanation of payments and insurance contracts.
  • Monitored all delinquent accounts and managed collection. activities, by phone and written statements.
  • Coordinated with customers to answer patient payment plans.
  • Identify and bill secondary or tertiary insurances.
  • Provide quality service to customers.
  • Perform other duties and responsibilities as assigned
Scope Orthotics & Prosthetics Inc May 2005 to May 2008 Front Office Administrator
2005, 2008
  • Responsible for Patient Check In, appointment scheduling, insurance verification, obtaining Authorizations.
  • Preparing new patient charts and maintenance of patient records in accordance to Scope compliance policies, scanning and filing patient documents, ensuring complete and accurate information.
  • Manage incoming calls. 
  • Providing Financial Counseling for patients, posting patient payments, scheduling patients return appointments.
  • Posting patients no charge visits.
  • Completing a SAR/TAR for CCS and Medi-Cal Authorizations.
  • Obtaining Medicare Documentation, dispensing prescriptions, detailed prescriptions. 
  • Perform other duties and responsibilities as assigned.
Education and Training
Concorde Career Institute 1992 Medical Office Management Diploma San Diego, Ca
Taylor Business Institute 1987 Associate of Science: Business Management Manhattan, New York
Springfield Gardens High School 1984 High School Diploma Queens, New York