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Energetic, result driven Medical Aesthetician and manager that is eager to bring strong administrative skills, along with the knowledge of the beauty industry to a company in need of top level support. As a Medical Aesthetician i believe in leadership, strong communication skills followed by a strong knowledge of beauty products and procedures and lastly, working as a team to accomplish tasks. I am articulate and friendly but maintain a professional demeanor.
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Answer any Client inquires
Incharge of Schedule
Booking appointments
Assist in the hiring process
* Managed reception area including greeting clients, having them fill out forms before proceeding with a treatment.
* Making sure files remain up to date and properly filled out.
* performing consultations which including providing a step by step outline of the treatment as well as costs.
* Uncharge of upselling and remaining well versed in products being sold.
* Answering phones and booking appointments.
* Performing Medical Spa treatments which includes Laser hair Removal, Oxygeneo facials, Microdermabrasion, and etc.
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Manage the receptionist area, including greeting patients by name and responding to telephone and in-person requests for information. Manage daily office operations, billing insurance companies, order medical supplies, complete exams and spinal scans, patient charts and company files updated using on-line tracking system. Contact insurance companies to discuss status of claims, and eligibility. Update patient insurance and demographics. Calculate Coordination of Benefits (COB) for care plans. Collections of payments on outstanding accounts and co-pays. Follow HIPAA and EHR guidelines. Cooperate with Medicare, Medicaid and private insurance providers to resolve billing issues.
Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Trained new employees on company customer service policies and service level standards. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately. Effectively communicated with team members to maintain clearly defined expectations. Collaborated with management to make changes to existing methods to increase the accuracy, efficiency and responsiveness.
Counseled customers on market current status for residential and land markets. Generated lists of properties that were compatible with buyers' needs and financial resources. Organized charity and public events to bring awareness to the neighborhood, generating lead flow. Acted as a listing agent for brokers. Wrote contract documents, purchase agreements and closing statements. Assisted in developing marketing material for properties. Verified that the legal formalities were completed prior to closing dates. Actively follow-up with prospects and hot leads. Communicated with owners regarding home and loan status. Followed up with prospects throughout the sales process. Promoted property sales through advertisements, open houses and participation in multiple listing services. Negotiated contracts and coordinate with lenders, attorneys and inspectors. Quality Service Certified, and E-Pro certified.
Organized activities that developed children's physical, emotional and social growth. Made nutritious snacks and meals for children. Monitored educational progress by keeping detailed individual charts and files. Upheld all safety and Montana State regulated certifications. Completed daily paperwork for agencies such as Child Protection Services, resource and referral centers and USDA Food Program.
Worked various positions including, Lead Customer Service Manager, Assistant Manager, Department Manager, Receiving, Community Involvement Coordinator. Opened a new store location and assisted in On boarding and training new staff, human resource and payroll paperwork and issues. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and off boarded employees when necessary. Addressed customer inquiries and resolved complaints. Delivered excellent customer service by greeting and assisting each customer. Effectively communicated with team members to maintain clearly defined expectations. I also planned all the Christmas parties and summer picnics for 550 associates.