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Professional Objective

To acquire a challenging and rewarding position as a Receptionist utilizing my outstanding customer service skills, ethical work practices, and compassion to add value and growth to Brookdale Senior Living. Seeking position with career growth potential.

Skills
  • Outstanding customer service skills
  • Organized and detail oriented
  • Cross-selling
  • Managing multiple projects
  • Word and Outlook experience
  • Bilingual and Biliterate (Spanish)
  • Complaint handling and solution oriented
  • Office support (phones, faxing, filing)
  • Dedicated team player
  • Compassionate
Work History
Caregiver, 09/2016 to Current
 In Home Supportive Services – San Bernardino, CA
  • Respond appropriately to the physical, emotional and developmental needs of patient.
  • Help patient move in and out of beds, baths, wheelchairs and automobiles.
  • Schedule and accompany client to medical appointments.
Customer Service Representative, 02/2018 to 07/2019
 Rialto Animal Hospital – Rialto, CA
  • Greeted incoming visitors, clients, and patients professionally and provided friendly, knowledgeable assistance. Provided extraordinary client/patient service and educated clients and community.
  • Operated multi-line telephone system to independently handle over 100 calls each day.
  • Scheduled appointments, set up new clients and patients, preparation and maintenance of medical records, and filling some prescriptions.
  • Over the counter sales and financial transactions.
  • Provided assistance to DVM's and technicians assistance when needed.
  • Kept reception area clean and neat to give visitors positive first impression.
Receptionist/Activities Assistant, 09/2017 to 02/2018
 Brookdale Senior Living – Loma Linda, CA
  • Greeted incoming visitors and residents professionally and provided friendly, knowledgeable assistance.
  • Ensured all visitors signed guest check-in forms.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Operated multi-line telephone system and directed calls accordingly.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Received and routed business correspondence to correct departments, staff members, and residents.
  • Assisted Activities Director to provide resident's wellness needs within the company's six dimensions: purposeful, emotions, physical, spiritual, social, and intellectual.
  • Engaged residents through events, small groups and personal attention.
  • Provided clear instruction to activity and program participants to ensure fun and safety.
Receptionist/Local Outreach Administrative Coordinator , 02/2015 to 05/2016
 Water of Life Community Church – Fontana, CA
  • Effectively managed a high volume of inbound calls by providing information and directed calls.
  • Greeted individuals entering organization.
  • Maintained knowledge of staff movements in and out of organization.
  • Provided clerical support for special projects.
  • Addressed and resolved complaints with empathy and professionalism.
  • Maintained Director's calendar and appointments.
  • Monitored employee and volunteer work.
  • Planned and coordinated materials for meetings, outreaches, ministries, and staff events.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Oversaw facilities and maintenance responsibilities.
  • Determined our guest's needs and assisted accordingly with compassion.
Lead Massage Therapists/Manager On Duty/Sales Associate , 07/2007 to 12/2014
 Massage Envy Upland Colonies/Massage Envy Spa Claremont – Upland/Claremont , CA
  • As a team leader I modeled exceptional customer service skills for the entire clinic staff to emulate.
  • Performed quality customized massage therapy to members and guests in a variety of modalities with empathetic care.
  • Assisted in the hiring process of top massage therapists.
  • Mentored therapeutic staff in a respectful and honest manner, effectively communicating and helping to create habits of success for every therapist.
  • Oversaw and managed daily operations of the spa clinic, sales associates, massage therapists and esthetician staff.
  • Sold memberships and provided thorough knowledge of products and promotions.
  • Provided unwavering commitment to customer service with the ability to resolve complex issues and win customer loyalty.
  • Provided excellent customer service to members and guests.
Education
Massage Therapy Certification: 2006
 Bryman College - San Bernardino, CA
High School Diploma: 2000
 Rialto High School - Rialto, CA
This resume is created in 7 minutes.
Summary
Experienced Register Respiratory Therapist with strong clinical and people skills.
Skills
  • Patients
  • Interpersonal
  • Problem Solving
  • Attention To Details
  • Compassion 

 
  • Patient Assessment and Evaluation
  • Maintaining A Patent Airway
  • Iniating and Maintaining Ventilator Support 
  • Pulmonary Diagnostic Testing Interpretation
Work History
Registered Respiratory Therapist Nov 2015 - Feb 2016
Montefiore Medical Center Bronx NY
  • Provides treatment during asthma pathway, bronchiolitis pathway, high flow nasal cannula and pantamadine.
  • Inspected, cleaned, tested and maintained respiratory therapy equipment to ensure equipment is functioning safely and efficiently.                                         
  • Monitored patient pulmonary health; analyzed breath sounds, x-rays and blood work. Read prescription, measured arterial blood gases, and reviewed patient information to assess patient condition.
  • Consulted with physician and other medical staff regarding any possible change in the treatment plans of the patient.
Registered Respiratory Therapist Nov 2013 - Current
ELIZABETH SETON PEDIATRIC CENTER Yonkers NY
  • Developed patient care plans, including assessments, evaluations and Respiratory diagnoses.
  • Maintaining and securing a patent airway which include tracheal, oral and nasal suctioning.
  • Initiates, monitors, and managed patients receiving mechanical ventilation using LTV 1200 and Trilogy Ventilators.
  • Administers oxygen therapy in various modalities, chest physiotherapy,      artificial airway suctioning and sputum induction.
  • Manage equipment set-up and maintenance, maintenance of artificial airways, administration of aerosol and nebulizer therapy.
  • Educate resident and family on respiratory disease.
  • Function as apart of the code blue team and emergency team.
Education
Associate of Science: Respiartory Therapy 2012
BOROUGH OF MANHATTAN COMMUNITY COLLEGE New York, New York

Affiliations
American Association For Respiratory Care
Certifications
  • Advanced Cardiac Life Support (ACLS) 
  • Basic Life Support (BLS)
  • Neonate/Pediatric Specialty (NPS)​
  • PALS - Pediatric Advanced Life Support

This resume is created in 7 minutes.
Professional Summary
Efficient Barista dedicated to making specialty coffee and tea drinks, creating attractive product displays and contributing to a safe and welcoming cafe environment.
Skills
  • Professional demeanor
  • Exceptional customer service
  • Ahola POS system
  • Opening and closing duties
  • Highly organized
  • Strong communication skills
  • Excellent memory
  • Flexible schedule
  • Self motivated
  • Culturally sensitive
Work History
Warehouse worker 05/2016 to 05/2017
Aroma Housewares – San Diego
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
  • Used item numbers to properly stock warehouse.
  • Recorded each delivery using the proper paperwork before entering the warehouse.
  • Maintained accurate stock records and schedules.
  • Inspected and tested components.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Observed all safety policies and procedures
  • Verified part numbers and placed parts in appropriate shipping containers.
  • Closely inspected parts to ensure they were clean and free of contaminants.
Licensed Massage Therapist 05/2006 to 08/2013
Self Employee – Nevada
  • Monitored and recorded patient progress in response to therapy.
  • Delivered home care physical therapy to patients at home.
  • Continually collaborated with patients to achieve speech therapy goals.
  • Performed healing sessions and provided lifestyle coaching and spiritual counseling.
  • Stimulated energy flow along medians to channel the body\'s own healing responses.
Barista/Cashier 12/2005 to 06/2006
It\'s a Grind Coffee House – Henderson
  • Memorized recipes for10 specialty coffee beverages and seasonal offerings.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
Education
In Process: Media & Communications Full Sail University - Florida
This resume is created in 7 minutes.
Professional Summary
Jack of all trades who is highly motivated to learn new skill sets. I am a fast learner and eager to take on new responsibilities and challenges.
Skills
Basic electrical and plumbing knowledge Advanced construction experience Proficient with most hand and power tools Routinely lift 50+ lbs Work well as a team or individual Great communication skills Problem SolverLicensed Massage TherapistWoodworking Skills Theatrical Set constructionFirst responder: Certified CPR/First Aid, Bloodbourne pathogens
Work History
Team Lead 10/2008 to Current
T\'Marzetti – Columbus, OH
Team Lead Oct 2008 to presentCommunicate with customers and auditors on processes and standard operating procedures
  • Documentation of daily tasks
  • Track and record parts inventory
    • Meet with supervisors and management to plan and discuss job assignments for crewInspect and ensure all product meets quality standardsEstablish and maintain a safe and secure work area
    Machine Operator March 2012 to present
    Keep daily tracking, weight, downtime and product logsPerform machine maintenance, preventative maintenance and troubleshoot to ensure max performancePerform routine checks to ensure correct packaging materials being used Properly lubricate all moving machine partsSanitation Service Technician Oct 2008 to present
    Troubleshoot and repair damaged equipment and perform routine preventative maintenanceRepair and rebuild pneumatic, diaphragm liquid pumpsPerform regular pipe changes to ensure on time kitchen/ machine start-upsPerform routine gasket and o-ring replacement on pumps and pistonsAssist maintenance with all sanitary repairs
    Theatrical Set Builder 05/2016 to Current
    Actors\' Theatre of Columbus – Columbus, OH
    • Build theatrical sets for outdoor theatre company.
    • Ensure quality and safety of structural elements.
    • Make repairs when needed.
    Licensed Massage Therapist 05/2010 to 03/2012
    Reynoldsburg Chiropractor – Reynoldsburg, OH
    • Performed preventative and reparative massage therapy.
    • Monitored and recorded patient progress in response to therapy.
    • Continually collaborated with patients to achieve speech therapy goals.
    Apprentice/Journeyman Electrician 08/1998 to 12/1999
    Active Electric Inc. – Columbus, OH
    • Basic electrical install and repair​
    Education
    LMT: Licensed Massaged Therapy License 2008 Everest Institute - Gahanna, OH
    High School Diploma: 1992 Portsmouth High School - Portsmouth, OH
    Volunteer Work
    • Reynoldsburg High School - Video and editing practices and games
    • Reynoldsburg Middle School - Assistant Wrestling Coach
    • Pickerington Community Theatre - Theatrical Set Construction

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