• Greeted incoming visitors, clients, and patients professionally and provided friendly, knowledgeable assistance. Provided extraordinary client/patient service and educated clients and community.
• Operated multi-line telephone system to independently handle over 100 calls each day.
• Scheduled appointments, set up new clients and patients, preparation and maintenance of medical records, and filling some prescriptions.
• Over the counter sales and financial transactions.
• Provided assistance to DVM's and technicians assistance when needed.
• Kept reception area clean and neat to give visitors positive first impression.

• Greeted incoming visitors and residents professionally and provided friendly, knowledgeable assistance.
• Ensured all visitors signed guest check-in forms.
• Kept reception area clean and neat to give visitors positive first impression.
• Operated multi-line telephone system and directed calls accordingly.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Received and routed business correspondence to correct departments, staff members, and residents.
• Assisted Activities Director to provide resident's wellness needs within the company's six dimensions: purposeful, emotions, physical, spiritual, social, and intellectual.
• Engaged residents through events, small groups and personal attention.
• Provided clear instruction to activity and program participants to ensure fun and safety.

• Effectively managed a high volume of inbound calls by providing information and directed calls.
• Greeted individuals entering organization.
• Maintained knowledge of staff movements in and out of organization.
• Provided clerical support for special projects.
• Addressed and resolved complaints with empathy and professionalism.
• Maintained Director's calendar and appointments.
• Monitored employee and volunteer work.
• Planned and coordinated materials for meetings, outreaches, ministries, and staff events.
• Ordered and distributed office supplies while adhering to a fixed office budget.
• Oversaw facilities and maintenance responsibilities.
• Determined our guest's needs and assisted accordingly with compassion.

• As a team leader I modeled exceptional customer service skills for the entire clinic staff to emulate.
• Performed quality customized massage therapy to members and guests in a variety of modalities with empathetic care.
• Assisted in the hiring process of top massage therapists.
• Mentored therapeutic staff in a respectful and honest manner, effectively communicating and helping to create habits of success for every therapist.
• Oversaw and managed daily operations of the spa clinic, sales associates, massage therapists and esthetician staff.
• Sold memberships and provided thorough knowledge of products and promotions.
• Provided unwavering commitment to customer service with the ability to resolve complex issues and win customer loyalty.
• Provided excellent customer service to members and guests.

• Worked with parents to develop and implement discipline programs to promote positive behavior.
• Established and maintained a safe play environment for the children.
• Closely monitored children's play activities to verify safety.
• Helped children complete homework assignments and school projects.
• Encouraged children to be understanding of and patient with others.

• Consultant, 30 hours total.

Worked 40 hours per week for a total of 9,120 hours.

• 40 hours a week for a total of 2,080

40 hours week/2200 hours