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Professional Summary
I am a Certified Occupational Therapy Assistant licensed in Michigan and nationally certified by the NBCOT with strong clinical and people skills. I have over three years of experience in a short term and long term care SNF of 138 beds. My student clinical experience included pediatric, acute care, geriatric, and outpatient hand and upper extremity therapy. I have also been a practicing massage therapist for over 16 years which has enhanced my abilities as a COTA. I am very excited to expand my experience in a variety of therapeutic settings and locations. I consider myself to be proficient in many areas, but strive to continue to learn. I work with a wonderful team of 30 other therapists including OT, PT, and SLP. I believe knowledge in other disciplines is crucial to provide the most effective care to our patients.
Skills
  • Patient-focused therapy
  • Trained in motor and cognitive skills therapy
  • CPR/First Aid certified
  • Dementia and Alzheimer's experience and knowledge
  • Efficient and reliable team player
  • Proficient in time management
  • Proficient in ADL retrain


 ​

  • Palliative care awareness
  •  Proficient in use of PAM's (E-stim, ultrasound, hot packs, diathermy, fluidotherapy)
  •  Proficient in use of adaptive equipment
  • Competent in CVA rehabilitation
  •  Proficient in creating and updating short term and long term goals
  • Proficient in myofascial release and soft tissue modalities
Work History
COTA, 12/2013 to Current
Select RehabilitationThe Regency of Grand Blanc
  • Monitored and recorded patient progress in response to therapy.
  • Educated patients and family members regarding diagnosis, injury/fall prevention and therapeutic treatments.
  • Planned and administered a range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.
  • Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
  • Contributed to team meetings and collaborated with management in the decision-making process.
  • Consistently exhibited courtesy, compassion and respect to patients, families, caregivers, visitors, physicians, administrators and co-workers.
  • Interpreted results and proposed intervention plans, including short and long-range goals, frequency and duration.
  • Treated each patient according to a written plan of care to meet predetermined goals.
  • Established trust and positive rapport with patients.
  • Attended care planning conferences with patients, families, and IDT to review progress and discharge planning.​



Certified Massage Therapist, 04/2009 to 05/2013
Anderson Hamo ChiropracticGrand Blanc, MI

  • Administered massage and soft tissue manipulation techniques to relieve pain, improve comfort levels and decrease or prevent dysfunction.
  • Evaluated and treated a wide range of conditions, including chronic and acute pain, disc dysfunctions, decreased ROM, sports injuries, arthritis, Parkinson's, fibromyalgia and neuropathies.
  • Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability.
  • Established trust and positive rapport with clientele.
  • Conducted precise assessments of patient condition and functional abilities.
  • Communicated effectively with other care providers to provide for continuity of patient care.

Education
Associate of Applied Science: Occupational Therapy Assistant, 2013
Charles Mott Community College - Flint, MI
Certified Massage Therapist: Massage Therapy and Bodywork, 2000
Health Enrichment Center, Inc. - Lapeer, MI

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Summary


Knowledgeable and professional Office/Clinic Coordinator actively seeking a Legal Assistant role. Self-starter who excels at prioritizing and completing multiple tasks simultaneously. 


Highlights
  • Microsoft Office Proficiency
  • Client Communication
  • Highly organized
  • Exceptional communication skills
  • Deadline-oriented
  • Meticulous attention to detail
  • Appointment Scheduling
  • Strong interpersonal skills
  • Understands confidentiality
  • Flexible
Skills/Techniques

Customer Service:
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
- Able to operate multiple phone lines and properly direct all calls
- Extensive knowledge of all Microsoft Office Programs
- Average gwam: 77/0
Process Improvement:
- Improved office organization by developing a more efficient filing system and customer database protocols
Documentation:
- Wrote and edited documents to keep staff informed on policies and procedures.
- Created and composed a step-by-step procedure manual to help incoming employees understand office and spa business practices
- Developed a file system for new clients that was implemented company-wide
- Documented patient information obtained from Nurse intake interviews
- Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas
Patient Education:
- Designed and Implemented new and updated post-operative instructions for patients
- Helped educate patients about medical procedure steps, recovery measures, and medication instructions


Experience
Becker Plastic Surgery Bismarck, ND Patient Coordinator 04/2017 to 06/2020

-Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files

- Observed and implemented strict HIPAA guidelines at all times

- Took messages from patients and relayed them to the appropriate staff

- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date

- Handled scheduling for clinic and operating room patients

- Delivered high-quality administrative and customer service to sustain patient and work flows

- Provided thorough supervision for day-to-day operations of facility

- Helped interpret medical reports to apply appropriate ICD and CPT codes.

- Identified errors and re-filed denied or rejected insurance claims in a timely manner

- Helped to prepare billing statements for patients, ensuring correct diagnostic coding

Glance Spa and Salon Bismarck, ND Nationally Certified Massage Therapist 01/2014 to 06/2018


- Used knowledge to relieve pain, improve circulation, rehabilitate injuries and increase relaxation in each client

- Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques

- Broadened the client network by maintaining sound customer relationship

- Efficiently scheduled appointments and checked guests in/out using Mikal Salon and Spa Software

- Clearly communicated with each technician regarding any schedule changes

- Monitored and tracked spa product contracts and deliveries

- Addressed all guest complaints and referred any escalated situations to owner

- Maintained a calm, professional and fully functional facility at all times

Spa D'Athena Bismarck, ND Licensed Massage Therapist/Front Desk Manager 08/2007 to 05/2012


- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information

- Maintained the front desk and reception area in a neat and organized fashion

- Coordinated and booked all spa service appointments for individual and group clients

- Introduced and educated policies, procedures, and work rules to new spa employees

- Researched the various types of spa therapies and treatments to be better informed of spa services

- Monitored and tracked spa product contracts and deliveries

- Organized salon/spa paperwork and office files

- Executed all daily opening and closing procedures

- Rotated between salon/spa front desk management and providing massage therapy to clients.

- Used knowledge to relieve pain, improve circulation, rehabilitate injuries and increase relaxation in each client

- Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques

Education
Some College (No Degree): Business Administration Minnesota State University-Moorhead, Moorhead, MN

- Completed coursework in Accounting, Financial Management, Marketing, Economics, Consumer Behavior, Organizational Behavior, and Business Ethics.

- Specialized Coursework: Legal Research and Writing, Civil law, Criminal Law, Family Law, Wills, Trusts, and Probate. Have worked with (but not proficient in) Westlaw and LexisNexis.

National License: Massage Therapist 2004 Sister Rosalind School of Massage Therapy, Fargo, ND, USA

- Coursework in Basic Massage Techniques ,Ethics, Human Anatomy and Physiology, Kinesiology, Neurology, Charting and Assessments, and Business Ethics and Management. 

- Completed professional development in Pregnancy and Postpartum Massage, Infant/Child Massage, and Sports Massage.

-  Completed continuing education in Aromatherapy/Essential Oils, Massage Cupping, Kinesiology Taping, PTSD Training for Massage Clients, Trigger Point Therapy, Hot Stone Therapy, and Reflexology. 




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Professional Summary
Efficient, creative, hard working breakfast chef and baker with 17-year background in a Bed and Breakfast setting. French and German pastries, scones, muffins and breakfast breads. Knowledge of artisan breads. Reliable, supportive team player. Goal oriented and driven.
Skills
  • Whole-grain baking
  • Loss minimization
  • Conversant in German
  • Excellent customer service skills
  • Recipe creation and conversion
  • Fast learner
  • Efficient worker
  • Detail oriented
  • Active listener
  • Highly organized
  • Self motivated
  • Positive attitude
  • Management
  • Hard worker
Work History
Owner, 05/1996 to 05/2013
Aloha Guest House Bed and Breakfast Captain Cook, Hawaii, United States

Taking care of all aspects of 5 guest room Bed and Breakfast operation, including breakfast preparation "from scratch". Baking waffles, crepes and pancakes, country breads, banana breads, scones, muffins and granola, often modifying traditional recipes to fit the more fresh tropical ingredients. Preparation of picnic lunches and romantic 5 course dinners upon guest request. Preparation of special batches for gluten and lactose sensitive guests in which regular recipes would be modified to create tasty alternatives. Consistent excellent quality at the Aloha Guest House B&B through its service and superior breakfast's have created a place that is highly recommended stated through guests comments on Trip Advisor.
Server, 07/1996 to 02/2001
Four Seasons Resort Hualalai Kailua-Kona, Hawaii, United States
Room service attendant at this 5 diamond luxury resort. Timely delivery and skilled table setup at the guests room including the presentation and serving of the guests meals.
Head Waiter, 02/2001 to 03/2006
The Club at Hokuli'a Kealakekua, HI

Ordering of restaurant supplies, creating weekly employee schedule, overseeing and organizing special functions, decorating and setup, directing and training new staff members, co-deciding on menu- wine pairing and daily food menu, extensive knowledge of all menu items, food ingredients, preparations, bar tending, hosting and waiting on guests.
Massage therapist, 05/2013 to Current
| Self 44 Short Street
In January 1994, training in Swedish massage in San Francisco just before moving to Hawaii. Providing massage services to guests at my B&B in Hawaii and now practicing at my studio In San Francisco.
Handyman & small projects contractor, 06/2013 to Current
Self 44 Short Street, San Francisco

Extensive experience working on my houses in Germany and Hawaii (5 bedroom Bed and Breakfast on 5 acres of citrus and macadamia nut plantation), as a trained industry electrician and orthopedic technician (Germany before 1996), I offer small remodel and repair jobs ranging from tiling, painting and wall paper, plumbing, replacing light fixtures and switches, outlets, replacing door hardware, carpentry work, fence repair, small gardening jobs etc.
Education
Associate of Arts: Massage Therapy , 1994
San Francisco School of Massage - San Francisco

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Professional Summary
Skills
Accomplishments
  • Title IX Coordinator Civil Rights Investigator Campus-centered Sexual Assault Victim/Survivor Advocate Medicolegal Death Investigator Sexual Assault Nurse Examiner (S.A.N.E.) Just Yell Fire! Trainer American Heart Association: Basic Life Support Recent Employment Registered Nurse Chaves County Detention Center Roswell, New Mexico November 2015- November 2016 Registered Nurse Sexual Assault Nurse Examiner The Roswell Refuge Roswell, New Mexico November 2015 - present Registered Nurse Adult Primary Care Dexter, New Mexico October 2014 - September 2015 Owner, Licensed Adult and Pediatric Massage Therapist, Just Yell Fire! Trainer, and Sexual Assault Prevention Educator Roswell Bodywork Co.
  • Roswell, New Mexico October 2009 - present Continuing Education Experiences Civil Rights Investigator, Level One Training Certified by Association of Title IX Administrators (atIXa) 24-25 January 2017, Orlando, Florida Campus-centered Sexual Assault Victim/Survivor Advocate Certified by Association of Title IX Coordinators (atIXa) 26-27 January 2017, Orlando, Florida Special Guest Presenter/Speaker at New Mexico Military Institute (NMMI) Interactive observation/critique with NMMI Junior College Cadets during their oral presentations on Leadership Traits/Characteristics and Great American Leaders.
  • As a Sexual Assault Nurse Examiner (SANE), I have been trained to provide a professional, culturally-sensitive, comprehensive medical and forensic examination following sexual assault - including rape - to male and female adult, adolescent, and pediatric patients.
  • This exam includes, but it not limited to, completion of the New Mexico Sexual Assault Evidence Kit (SAEK): legal documentation of the patient's disclosure of the event; collection of forensic evidence to include DNA; photography of sustained bodily and genital injuries; and maintenance of the chain of custody for this evidence.
  • The New Mexico Coalition for Sexual Assault Programs (NMCSAP) in Albuquerque, New Mexico provided my training and much of my continuing education.
  • I am currently one of three SANEs in Chaves County and work as an independent contractor at the Roswell Refuge.
Work History
Registered Nurse Nov 2015 - Nov 2016
Chaves County Adult Detention Center and Juvenile Detention Center Roswell, New Mexico

Adult Primary Care Dexter, New Mexico
  • providing professional, evidence-based nursing care to underserved, multi-cultural juvenile, adult, and geriatric incarcerated populations according to the guidelines and accepted standards of the New Mexico State Board of Nursing.
  • therapeutic communication with patients, staff, and outside medical professionals; troubleshooting issues, conflict resolution.
  • efficient and accurate completion of med pass and sick call.
  • responding to emergency situations including possible myocardial infarction, seizures, detoxing, and various soft tissue injuries.
  • comprehension and implementation of alcohol, opiate, benzo, and methamphetamine detox protocols to include administration of detox medications.
  • assessment and documentation of vital signs, medical history, and medications.
  • venous blood draws and finger sticks; obtaining patient blood samples for centrifugation and lab send out, Alere Cholestech machine, and Siemens 5075US DCA Vantage Analyzer (HbA1c).
  • performing EKG studies, administering IM injections, TB tests and urinalysis.
  • educating patients regarding medications, nutrition, and lifestyle modifications to prevent CVD, Type 2 diabetes mellitus, obesity, and sexually transmitted infections.
  • ordering stock and patient-specific medications.
  • scheduling patient appointments and procedures (moderate knowledge of ICD-9/10 and CPT codes), navigating Practice Fusion software efficiently and successfully.
  • referring care, obtaining Prior Authorizations.
  • staying current with medication regimens and plans of care for hypertension, congestive heart failure, hyperlipidemia, and Type 2 diabetes mellitus.
Business Owner/Licensed Massage Therapist Roswell Bodywork Co Roswell, New Mexico
  • Owner, Licensed Adult and Pediatric Massage Therapist, Just Yell Fire! Trainer, Sexual Assault Prevention Educator, Level 1 Title IX Coordinator.
  • creating and presenting targeted curriculum ("Assertiveness, Moral Courage, and Sexual Ethics: Leadership in the Face of Sexual Assault") to educate various populations, including NMMI Junior College Cadets, regarding situational awareness, sexual assault, and sexually transmitted infection prevention.
  • educating populations regarding Title IX and Office of Civil Rights mandates, regulations, and guidelines.
  • professional practice of adult massage therapy modalities including deep tissue, sports, hot stones, myofascial release, active isolated stretching, and Swedish/relaxation.
  • certified pediatric nurturing touch for developmentally on-track children, kids with cancer, and kids with autism.
  • completed Infant Massage Instructor training February 2016.
  • careful consideration of appropriate massage techniques/modalities.
  • staying abreast of current massage therapy/pain management research.
  • scheduling/confirming clients' appointments; problem solving.
  • acquiring necessary CE credits every 24 months to maintain state license.
  • maintaining sanitary environment and organized business records.
  • practicing in accordance with the professional, ethical code set forth by the American Massage Therapy Association and the State of New Mexico Passions learning teaching listening reading swimming lifting weights rowing boxing running biking being a positive influence walking my dogs educating young people about sexual assault, sexual ethics, and situational awareness in order that they may lead safe, healthy, productive lives nutrition/exercise counseling being a massage therapist and a nurse working hard outdoors working hard indoors 1.
Education
Master of Education: Secondary Education Eastern New Mexico University Portales, New Mexico
Secondary Education
Bachelor of Applied Arts and Science: Science December 2015
Eastern New Mexico University Portales, New Mexico
Science cum laude Phi Kappa Phi
Associate Degree: May 2014
Eastern New Mexico University Roswell, New Mexico
Associate of Science: Cardiopulmonary Technology December 1990
Santa Fe Community College Gainesville, Florida
Cardiopulmonary Technology 4.0
Additional Information
  • Licenses State of New Mexico Substitute Teacher Certification #379293 State of New Mexico Board of Nursing Registered Nurse license #RN-79922 State of New Mexico Board of Massage Therapy Massage Therapy license #6423 State of New Mexico Alcohol & Gaming Division Server Certificate #339299