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Summary


Knowledgeable and professional Office/Clinic Coordinator actively seeking a Legal Assistant role. Self-starter who excels at prioritizing and completing multiple tasks simultaneously. 


Highlights
  • Microsoft Office Proficiency
  • Client Communication
  • Highly organized
  • Exceptional communication skills
  • Deadline-oriented
  • Meticulous attention to detail
  • Appointment Scheduling
  • Strong interpersonal skills
  • Understands confidentiality
  • Flexible
Skills/Techniques

Customer Service:
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
- Able to operate multiple phone lines and properly direct all calls
- Extensive knowledge of all Microsoft Office Programs
- Average gwam: 77/0
Process Improvement:
- Improved office organization by developing a more efficient filing system and customer database protocols
Documentation:
- Wrote and edited documents to keep staff informed on policies and procedures.
- Created and composed a step-by-step procedure manual to help incoming employees understand office and spa business practices
- Developed a file system for new clients that was implemented company-wide
- Documented patient information obtained from Nurse intake interviews
- Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas
Patient Education:
- Designed and Implemented new and updated post-operative instructions for patients
- Helped educate patients about medical procedure steps, recovery measures, and medication instructions


Experience
Becker Plastic Surgery Bismarck, ND Patient Coordinator 04/2017 to 06/2020

-Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files

- Observed and implemented strict HIPAA guidelines at all times

- Took messages from patients and relayed them to the appropriate staff

- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date

- Handled scheduling for clinic and operating room patients

- Delivered high-quality administrative and customer service to sustain patient and work flows

- Provided thorough supervision for day-to-day operations of facility

- Helped interpret medical reports to apply appropriate ICD and CPT codes.

- Identified errors and re-filed denied or rejected insurance claims in a timely manner

- Helped to prepare billing statements for patients, ensuring correct diagnostic coding

Glance Spa and Salon Bismarck, ND Nationally Certified Massage Therapist 01/2014 to 06/2018


- Used knowledge to relieve pain, improve circulation, rehabilitate injuries and increase relaxation in each client

- Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques

- Broadened the client network by maintaining sound customer relationship

- Efficiently scheduled appointments and checked guests in/out using Mikal Salon and Spa Software

- Clearly communicated with each technician regarding any schedule changes

- Monitored and tracked spa product contracts and deliveries

- Addressed all guest complaints and referred any escalated situations to owner

- Maintained a calm, professional and fully functional facility at all times

Spa D'Athena Bismarck, ND Licensed Massage Therapist/Front Desk Manager 08/2007 to 05/2012


- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information

- Maintained the front desk and reception area in a neat and organized fashion

- Coordinated and booked all spa service appointments for individual and group clients

- Introduced and educated policies, procedures, and work rules to new spa employees

- Researched the various types of spa therapies and treatments to be better informed of spa services

- Monitored and tracked spa product contracts and deliveries

- Organized salon/spa paperwork and office files

- Executed all daily opening and closing procedures

- Rotated between salon/spa front desk management and providing massage therapy to clients.

- Used knowledge to relieve pain, improve circulation, rehabilitate injuries and increase relaxation in each client

- Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques

Education
Some College (No Degree): Business Administration Minnesota State University-Moorhead, Moorhead, MN

- Completed coursework in Accounting, Financial Management, Marketing, Economics, Consumer Behavior, Organizational Behavior, and Business Ethics.

- Specialized Coursework: Legal Research and Writing, Civil law, Criminal Law, Family Law, Wills, Trusts, and Probate. Have worked with (but not proficient in) Westlaw and LexisNexis.

National License: Massage Therapist 2004 Sister Rosalind School of Massage Therapy, Fargo, ND, USA

- Coursework in Basic Massage Techniques ,Ethics, Human Anatomy and Physiology, Kinesiology, Neurology, Charting and Assessments, and Business Ethics and Management. 

- Completed professional development in Pregnancy and Postpartum Massage, Infant/Child Massage, and Sports Massage.

-  Completed continuing education in Aromatherapy/Essential Oils, Massage Cupping, Kinesiology Taping, PTSD Training for Massage Clients, Trigger Point Therapy, Hot Stone Therapy, and Reflexology. 




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Professional Summary
Skills
Accomplishments
  • Title IX Coordinator Civil Rights Investigator Campus-centered Sexual Assault Victim/Survivor Advocate Medicolegal Death Investigator Sexual Assault Nurse Examiner (S.A.N.E.) Just Yell Fire! Trainer American Heart Association: Basic Life Support Recent Employment Registered Nurse Chaves County Detention Center Roswell, New Mexico November 2015- November 2016 Registered Nurse Sexual Assault Nurse Examiner The Roswell Refuge Roswell, New Mexico November 2015 - present Registered Nurse Adult Primary Care Dexter, New Mexico October 2014 - September 2015 Owner, Licensed Adult and Pediatric Massage Therapist, Just Yell Fire! Trainer, and Sexual Assault Prevention Educator Roswell Bodywork Co.
  • Roswell, New Mexico October 2009 - present Continuing Education Experiences Civil Rights Investigator, Level One Training Certified by Association of Title IX Administrators (atIXa) 24-25 January 2017, Orlando, Florida Campus-centered Sexual Assault Victim/Survivor Advocate Certified by Association of Title IX Coordinators (atIXa) 26-27 January 2017, Orlando, Florida Special Guest Presenter/Speaker at New Mexico Military Institute (NMMI) Interactive observation/critique with NMMI Junior College Cadets during their oral presentations on Leadership Traits/Characteristics and Great American Leaders.
  • As a Sexual Assault Nurse Examiner (SANE), I have been trained to provide a professional, culturally-sensitive, comprehensive medical and forensic examination following sexual assault - including rape - to male and female adult, adolescent, and pediatric patients.
  • This exam includes, but it not limited to, completion of the New Mexico Sexual Assault Evidence Kit (SAEK): legal documentation of the patient's disclosure of the event; collection of forensic evidence to include DNA; photography of sustained bodily and genital injuries; and maintenance of the chain of custody for this evidence.
  • The New Mexico Coalition for Sexual Assault Programs (NMCSAP) in Albuquerque, New Mexico provided my training and much of my continuing education.
  • I am currently one of three SANEs in Chaves County and work as an independent contractor at the Roswell Refuge.
Work History
Registered Nurse Nov 2015 - Nov 2016
Chaves County Adult Detention Center and Juvenile Detention Center Roswell, New Mexico

Adult Primary Care Dexter, New Mexico
  • providing professional, evidence-based nursing care to underserved, multi-cultural juvenile, adult, and geriatric incarcerated populations according to the guidelines and accepted standards of the New Mexico State Board of Nursing.
  • therapeutic communication with patients, staff, and outside medical professionals; troubleshooting issues, conflict resolution.
  • efficient and accurate completion of med pass and sick call.
  • responding to emergency situations including possible myocardial infarction, seizures, detoxing, and various soft tissue injuries.
  • comprehension and implementation of alcohol, opiate, benzo, and methamphetamine detox protocols to include administration of detox medications.
  • assessment and documentation of vital signs, medical history, and medications.
  • venous blood draws and finger sticks; obtaining patient blood samples for centrifugation and lab send out, Alere Cholestech machine, and Siemens 5075US DCA Vantage Analyzer (HbA1c).
  • performing EKG studies, administering IM injections, TB tests and urinalysis.
  • educating patients regarding medications, nutrition, and lifestyle modifications to prevent CVD, Type 2 diabetes mellitus, obesity, and sexually transmitted infections.
  • ordering stock and patient-specific medications.
  • scheduling patient appointments and procedures (moderate knowledge of ICD-9/10 and CPT codes), navigating Practice Fusion software efficiently and successfully.
  • referring care, obtaining Prior Authorizations.
  • staying current with medication regimens and plans of care for hypertension, congestive heart failure, hyperlipidemia, and Type 2 diabetes mellitus.
Business Owner/Licensed Massage Therapist Roswell Bodywork Co Roswell, New Mexico
  • Owner, Licensed Adult and Pediatric Massage Therapist, Just Yell Fire! Trainer, Sexual Assault Prevention Educator, Level 1 Title IX Coordinator.
  • creating and presenting targeted curriculum ("Assertiveness, Moral Courage, and Sexual Ethics: Leadership in the Face of Sexual Assault") to educate various populations, including NMMI Junior College Cadets, regarding situational awareness, sexual assault, and sexually transmitted infection prevention.
  • educating populations regarding Title IX and Office of Civil Rights mandates, regulations, and guidelines.
  • professional practice of adult massage therapy modalities including deep tissue, sports, hot stones, myofascial release, active isolated stretching, and Swedish/relaxation.
  • certified pediatric nurturing touch for developmentally on-track children, kids with cancer, and kids with autism.
  • completed Infant Massage Instructor training February 2016.
  • careful consideration of appropriate massage techniques/modalities.
  • staying abreast of current massage therapy/pain management research.
  • scheduling/confirming clients' appointments; problem solving.
  • acquiring necessary CE credits every 24 months to maintain state license.
  • maintaining sanitary environment and organized business records.
  • practicing in accordance with the professional, ethical code set forth by the American Massage Therapy Association and the State of New Mexico Passions learning teaching listening reading swimming lifting weights rowing boxing running biking being a positive influence walking my dogs educating young people about sexual assault, sexual ethics, and situational awareness in order that they may lead safe, healthy, productive lives nutrition/exercise counseling being a massage therapist and a nurse working hard outdoors working hard indoors 1.
Education
Master of Education: Secondary Education Eastern New Mexico University Portales, New Mexico
Secondary Education
Bachelor of Applied Arts and Science: Science December 2015
Eastern New Mexico University Portales, New Mexico
Science cum laude Phi Kappa Phi
Associate Degree: May 2014
Eastern New Mexico University Roswell, New Mexico
Associate of Science: Cardiopulmonary Technology December 1990
Santa Fe Community College Gainesville, Florida
Cardiopulmonary Technology 4.0
Additional Information
  • Licenses State of New Mexico Substitute Teacher Certification #379293 State of New Mexico Board of Nursing Registered Nurse license #RN-79922 State of New Mexico Board of Massage Therapy Massage Therapy license #6423 State of New Mexico Alcohol & Gaming Division Server Certificate #339299
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Professional Summary
Skills
Work History
January 2017-Current home health aide prairie view assisted living | perham mn
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment. 
  • administering medications
  • cooking
  • daily cleaning of house and individuals rooms
  • activities
  • assisted with daily hygiene
March 2016-Current massage therapist panache salon and spa | baxter mn
  • Administered massages and traction to relieve pain, improve comfort levels and decrease or prevent deformity or crippling.
  • Evaluated and treated a wide range of conditions
  • Treated each patient according to a written plan of care to meet predetermined goals.
  • participated in maintaining a clean and safe work environment
Education
2013 High School Diploma: home schooled kensington mn
2012 certified nursing assistant : alexandria technical collage Alexandria mn
2016 certified massage therapist : massage mstate wadena mn
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Professional Summary
Highly dependable individual with strong attention to detail, professional telephone etiquette and organization skills.
Work History
UTMB Correctional Managed Care Correctional Clinical Associate | Huntsville, TX | February 2009 - June 2017
  • Operates personal computers to enter and assimilate data, generate reports, draft routine correspondence.
  • Performs facility administrative support tasks including but not limited to filing, mail functions, faxing, and typing correspondence.
  • Executes some degree of complex administrative support duties involving the exercise of independent judgment giving general directions and supervision.
  • Operates data entry system for entry and receipt of daily referrals for ancillary clinics.
  • Enters appointments in system.
  • Maintains tracking system to assure all clinic appointments are completed.
  • Answers phone calls and adjudicates each call appropriately Enters Layins into the appropriate program (R050) for clinical appointments for nursing, treatments, providers, and makes reminders of the appointment in Electronic Medical Records (EMR).
  • Issue passes as directed by the clinician to offenders, and ensures that reminder is made in EMR.
  • Tracks all "missed clinics", ensures proper documentation is completed in the medical record, and that patient has been discharged appropriately showing "no showed" for clinic.
  • Acts as secondary time keeper, assuring completeness of time sheets, supporting documentation and entry into KRONOS.
  • Retrieves, assists in retrieving and maintains a tracking system for all medical record charts located on the facility.
  • Schedules offenders record reviews, takes orders for copies, debits offender trust fund and provides copies to the offender.
  • Copies and scans into EMR daily all Sick Call Requests including all forms utilized that are not in EMR.
  • Maintain logs, internal and external to assure compliance to Policy and Standard Operating Procedure.
  • Respond to all inquires from Parole Officers, Patient Liaison Investigator, Office of the Attorney General, etc. and other agencies as allowed by Policy.
  • Request medial records from outside vendors, from Hospital Galveston and other internal sources when offender returns from appointment without clinical notes.
  • Conduct offender record reviews. Upon completion of all required Sick Call Request functions, maintains Sick Call Requests (copies) for TDCJ auditors.
  • Scan and copy information into the electronic health record.
  • Maintains proper inventory levels and stock records in a facility supply storeroom or warehouse.
  • Fills supply requests and returns expired/unused supplies to vendors for credit.
  • Checks contents received against invoices and reports discrepancies.Performs tasks delegated by physicians and supervised by RN staff.
  • Vitals patients and enters information into patient EMR.
  • Registers and discharges patients.
  • Assists in gathering information for grievances and enters information into grievance database.
  • Maintains Credential database for staff.
Lowes Home Improvement Department Manager | Kingwood, TX / Cedar Park, TX /Leander, TX | April 2002 - August 2009
  • Operated a cash register for cash, check and credit card transactions with accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Identified potential shoplifters and alerted management.
  • Trainednew sales associates.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Educated customers about the brand to incite excitement about the company\'s mission and values.
  • Shared best practices for sales and customer service with other team members to help improve the store\'s efficiency.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Assembled promotional displays, including quarter and full-size point of purchase displays.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Monitored and analyzed sales records and consumer purchasing trends.
  • Anticipated consumer buying patterns.
  • Established strong vendor relationships to maintain and support the business.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Examined merchandise to verify that it was correctly priced and displayed
Essential Therapeutic Wellness Center Front Office / Massage Therapist | Trinity, TX | December 1999 - April 2002
  • Operates personal computers to enter and assimilate data, generate reports, draft routine correspondence
  • Performs facility administrative support tasks including but not limited to filing, mail functions, faxing, and typing correspondence.
  • Executes some degree of complex administrative support duties involving the exercise of independent judgment giving general directions and supervision.
  • Retrieves, assists in retrieving and maintains a tracking system for all medical record charts.
  • Maintains proper inventory levels and stock records.
  • Fills supply requests and returns expired/unused supplies to vendors for credit.
  • Checks contents received against invoices and reports discrepancies.
  • Vitals patients and enters information into patient chart.
  • Verified patient insurance information.
  • Patient teaching
  • Scheduling appointments
Skills
  • Highly dependable
  • Efficient and reliable team player
  • Microsoft Office
  • KRONOS Time Capture
  • Electronic Medical Records
  • Medical terminology understanding
  • Phlebotomy knowledge
  • AHA CPR certified
  • Medical, Retail and Office experience
Education
No degree Early Childhood Development Tarleton State University Stephenville, TX
No degree Nursing Angelina College Lufkin, TX
High School Diploma David Crockett High School Austin, TX | 1997 Advanced High School Honors Program
Certifications
  • American Heart Association BLS Provider Certification expires 09/30/2018
  • American Heart Association BLS Instructor Certification expires 02/28/2019
  • UTMB-CMC Phlebotomy Certification issued 04/04/2016