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Seasoned Outpatient Community Educator / Screener for one of the top psychiatric hospitals in East Texas.  Very knowledgeable about the difficulties that our senior citizen population face in today's world.  Helping hundreds of seniors discuss physical limitations, loss of independence, loss of loved ones, and their mental health. 

  • Community Educator for Kilgore IOP
  • Speaking to community groups, nursing homes, home health, physicians and staff about mental health issues
  • Screening referrals from home health, physicians and facilities
  • Worked close with family members of referred patients
  • Worked with social workers, nurses and administrators at all East Texas facilities
  • Represented company at health fairs and senior events


Volunteered at facilities for special events for Senior Citizens, participated in Mental Health Symposiums and Health Fairs in the East Texas area.
July 2011
May 2017
Allegiance Specialty Hopital Kilgore, TX Outpatient Community Educator/Screener/Intake Coordinator
Screened patients for Kilgore Intensive Outpatient Program, Tyler IOP, Marshall IOP.   
Marketed referral sources for patients to attend counseling program. Set appointments with patients to be screened for counseling program referred by doctors, home health and facilities.  Trained new CE's/Screeners. Volunteered at facilities for special activities and events, spoke to community groups, facilities and companies about mental health.
December 2010
July 2011
Heaton Eye Associates Longview, TX Opthalmic Technician
Used EMR to case history of patients, applanation tonometry, refracted patients for glasses, pre-op and post-op care of lasik/cataract patients, contact lens fittings, topography, pachymetry, visual field testing, set up in-office lasers. 
April 1997
December 2010
Gary G Deckelboim, M.D. Longview, TX Ophthalmic Technician

Case history of patients, visual acuity, retinoscopy, keratometry, contact lens fitting/insertion/removal, pre-op/post-op care of cataract patients, assisted in-office surgical procedures, sterilization of instruments, laser set up, typed all referral letters and correspondence, visual field and OCT testing.

Education and Training
Tyler Junior College Tyler, TX, US Optician Technology
Kilgore College Kilgore, TX, US Basics
This resume is created in 7 minutes.
I am a Customer Service Manager who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty in the service industry. I am also a small business owner, working directly with people and ensuring their utmost satisfaction.
  • High customer service standards
  • Service solutions expert
  • Conflict resolution proficiency
  • Customer service management expertise
  • Troubleshooting skills
  • Training manual contributor
  • Proficient with Microsoft Office Suite and Excel
Manager 09/2015 to Current Summervilles Cafe and Bar Riggins, Idaho

  • Communicate clearly and positively with co-workers and customers.
  • Resolve guest complaints promptly and professionally.
  • Correctly receive orders, process payments and respond appropriately to guest concerns.
  • Train new employees.
  • Create  new processes and systems for increasing customer service satisfaction.
  • Prevent store losses using awareness, attention to detail and integrity.
  • In charge of all weekly food and beverage ordering.
  • Create monthly schedules.
Administrative Assistant/Fishing,Rafting, Jet Boat Tour Company 01/2013 to 09/2015 Mountain River Outfitters Riggins, Idaho
  • Booked fishing,rafting, and boating trips via telephone, online, and in person.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Managed daily office operations and maintenance of equipment.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Managed the day-to-day calendar for the company's senior director.
Business Owner/ Licensed Nail Technician 12/2011 to Current Maggie's Final Touch Riggins, Idaho
  • Coordinated and booked all spa service appointments for individual clients.
  • Addressed all member concerns with patience.
  • Meticulously entered client and service information when booking appointments.
  • Provided accurate product and merchandise information to customers.
  • Responded to customer inquiries in a friendly and professional manner.
  • Suggested and sold salon services and retail products to customers.
  • Verified end-of-day reports against credit and cash profits.
Department Manager 05/2007 to 12/2009 WalMart Ontario, Oregon
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Reorganized the sales floor to meet company demands.
  • Directed and supervised employees engaged in sales and  inventory-taking.
  • Contributed to merchandising ideas at team sale meetings. 
  • Researched current and past business performance using online systems and available reports.
  • Ran weekly and monthly strategy reports to analyze business trends and make recommendations.
Education and Training
High School Diploma 1992 Salmon River High School Riggins, Idaho
Licensure: Nail Technician 2011 Razzle Dazzle School of Cosmetology Nampa, Idaho
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Articulate office administrator driven to succeed in all fields. Creative professional with extensive skills in customer service and sales. Management experience and exceptional people skills. I plan to take my strategies and add them to all fields in business developments and customer relations.
  • Client-focused
  • Excel in Customer Service
  • Quick learner
  • Microsoft Office
  • Accounts Payable/Receivable
  • Attention to Detail
  • Sales Experience
  • Weekly Payroll
  • Account Transfers
  • Computer Literate
  • Trusted and Confidential 
  • Creative 
Northern Wheelers Oilfield Hauling Grande Prairie, Alberta Office Manager/Administrative Assistant & Sales 02/2010 to Current Accounts receivable, accounts payable, invoicing, payroll, filing, reception, field sales, commercial hotshots, commercial pilot car driving, parts running.
The Great Northern Casino Grande Prairie, AB Food And Beverage Service 03/2010 to 10/2010 Floor serving, private wine tastings, banquets and special event host. 
Ciao Bella Day Spa Ltd. Grande Prairie, AB Receptionist 04/2007 to 01/2008 Appointment booking, customer service, and scheduling. 
Vintage Lily Nail Studio Grande Prairie, AB Owner / Nail Technician 09/2008 to Current Bio Sculpture certified nail technician. Have completed yearly upgrades in certification.
Education and Training
High School Diploma 2003 Westcliffe Composite High School, Marengo, Saskatchewan, Canada
Nail Technician Certification 2008 Bio Sculpture Canada, High River, Alberta, Canada
This resume is created in 7 minutes.
Detail-oriented professional with strong communication skills and the ability to learn concepts quickly.
  • Maintains strict confidentiality
  • Interpreting instruction
  • HIPAA compliance
  • Patient-focused care
  • Medical terminology knowledge
  • Quick problem solver
  • Calm and level-headed under duress
  • Quick learner
03/2015 to Current
Medical Support Assistant-Specialty Care VA Medical Center Minneapolis, MN
  • 40 hours/week
  • Responsibilities include: verifying doctors orders and transmitting pertinent information to nurses, responding to patient needs through answering call lights, answering outside telephone lines and directing them to the appropriate party, completing new patient charts, discharging patients, ordering supplies for units, practices HIPPA policy.
  • Customer Service/Patient Care
  • Sense of Urgency
  • Knowledge of Medical Terminology
01/2010 to 02/2017
CPR Instructor Ensign Enterprises Bloomington, MN
  • 5-20 hours/week
  • Responsibilities included: contacting and setting appointments with clients; coordinating on-site training; performing and supervising all CPR/BLS training; issuing training certifications; verifying billing information; issuing receivables; processing payments; and tracking all related expenses.
  • Customer Service
  • Accounting
  • CPR and BLS training and certification provided to individuals, office groups, and large organizations
04/2014 to 08/2014
Emergency Medical Technician/Security Officer Valley Fair/Cedar Parks Shakopee, MN
  • 30 hours/week
  • Responsibilities included: monitoring crowds and ensuring the safety of guests, and employees; provide EMT services as needed; maintain positive guest relations.
  • Customer Service
  • Security Training
02/2005 to 09/2006
Nail Technician New Reflections Plymouth, MN
  • 40 hours/week
  • Responsibilities included: greeting guests, providing information and guidance pertaining to services available; executing services requested; reconciling receivables.
  • Customer Service
  • Time Management
02/2000 to 10/2004
Franchisee Jenny's Groovin' Pizza Shop LLC, DBA Domino's Pizza Ames, IA
  • 65 hours/week
  • Revenue $650,000
  • Evolution of responsibility over 15 years from pizza deliver driver to owner (franchisee); the last five years of my career was that of owner.  The majority of my responsibilities as a Franchisee were: processing payroll; paying receivables; weekly, monthly, quarterly, and annual accounting; cash-flow management; community outreach; contract negotiations for marketing and real estate; training employees; addressing customer service concerns and resolving them.
  • Customer Service
  • Accounting
  • Marketing
  • Scheduling
  • Time Management
Education and Training
Certificate: Nail Technician Training Oliver Thein Beauty School Burnsville, MN, USA
Certificate: EMT Hennipen Technical College Eden Prairie, MN, USA
  • 3.9 GPA
  • Medical Terminology for EMS/ER Personnel
  • CPR/BLS training
  • Interpersonal Communications