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Professional Summary
With over 10 year's experience ranging in customer-oriented service roles. Strong ability to problem-solve in fast paced environments. Seasoned leader and decision maker equipped to effectively communicate with a variety of client and personality types. Seeking a professional background, with a team that values a guest-driven approach to hospitality work.
  • Advanced interpersonal skills
  • Commitment to quality and service
  • Communication skills
  • Staff motivator
  • Staff collaboration
  • Employee hiring and retention
Work History
Cocktail Waitress 08/2017 to Current
Liberatore's Ristorante Perry Hall, MD
  • Quickly set up and cleared tables and stocked all service stations.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Delivered quality service by providing a warm and welcoming environment.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
Lead Sales 08/2017 to Current
LOFT Nottingham, MD
  • Operate as the Manager on Duty in the absence of a Manager
  • Perform operational and transactional functions, handle client service issues, issue approvals for desk transactions as well as opening and closing the store.  
  • Coach associates “in the moment” on client interactions & performance to maximize productivity & capture client opportunities,
  • Utilize reports to make effective merchandising decisions & style the store to Division standards.
  • Prepare nightly deposits as necessary.
Bartender 03/2017 to 08/2017
Seahorse Inn Dundalk, MD
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Carefully followed safety and sanitation policies handling food and beverages.
  • Managed strict beverage control to minimize waste.
  • Closed out cash register and prepared cashier report.
  • Cleaned shelving, mixers, cups, blenders and soda guns.
  • Served each guest courteously, quickly and efficiently.
  • Ensured liquor was secured at the end of shifts.
  • Adhered to state laws regarding alcoholic beverage service.
  • Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
Salon Manager 05/2015 to 03/2017
Ulta Beauty White Marsh, MD
  • Conducts verbal and technical interviews, talent selection per ULTA guidelines.
  • Analyzes on a weekly/monthly basis the salon sales, expenses and trends, utilizing ShortCuts System reports, with the General Manager/District Manager to determine ongoing standards for weekly revenue goals, staff productivity goals, average ticket goals, and customer retention goals.
  • Responsible for identifying the skill development needed for each salon professional and determining the right resource, including themselves, to develop the skill.
  • Responsible for the management of all salon personnel including (but not limited to) recruitment, training, product knowledge and skills development, loss prevention knowledge, performance management, safety, recognition, and legal compliance.
Server 09/2009 to 05/2015
Desantis Bar & Grill Perry Hall, MD
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Delivered quality service by providing a warm and welcoming environment.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
High School Diploma: Parkville High School - Baltimore, MD

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Motivating, talented and passionate Master Educator driven to inspire and educate. Strives to create a challenging yet exciting learning environment in which students become the most talented cosmetologist the industry has to offer
  • Platform Artist
  • Master Educator
  • Innovative hairstyling techniques
  • Strong knowledge of Color  
  • Motivating students
  • Interactive teaching/learning
  • Clear public speaking skills
Master Educator 01/2017 to Current Nail Inn School and Cosmetology Lemont, IL
  • Guide and instruct the high school students enrolled in the Wilco Cosmetology Program
  • Facilitate both classroom theory and hands on demonstrations
  • Motivate, support and monitor students while on the clinic floor
  • Prepare students for their practical and written state exams
  • Coach students towards a success future as a cosmetologist
Master Colorist/Stylist and Skin Care Specialist 07/2015 to Current Wild Orchid Salon Darien, IL
  • Create repeat business by developing long-term relationships with regular customers.
  • Work on all hair textures
  • Trim and style hair for weddings and special occasions.
  • Develop new hair styling techniques using creativity and knowledge of trends.
  • Kept current on hair products and their chemical composition, structure and properties.
  • Recommend hair styles that complimented clients' facial features and coloring.
  • Corrective color
Salon Manager 10/2010 to 07/2015 JC Penney Woodridge, il
  • Conducted weekly salon inventory.
  • Achieved and exceeded salon financial goals every year
  • Briefed employees about the salon's success and announced monthly sales goals.
  • Hired and trained all new stylists and assistants
  • Mentored staff to enhance salon development and increase productivity.
  • Successfully managed team of 15 stylists
Platform Artist and Master Educator 06/2003 to 10/2012 Farouk Systems Houston, TX
  • Lead educator for CEU hands on cutting/coloring classes throughout the Midwest
  • Educated at 10-15 hair shows a year through out the country
  • Hosted training events for new educators starting in the midwest
  • Provided CHI education at various cosmetology schools across the country
  • Certified in CHI Color, CHI Enviro Smoothing System, CHI Transformation
Education and Training
State of IL License: Master Educator 2016 Nail Inn School and Cosmetology Lemont, IL, Cook
Certificate: CHI Product Training 2004 Farouk Systems Houston, TX, USA
Redken Color Certified: Redken Color 1997 Redken Ny City, NY, USA
Cosmetology License: Cosmetology 1995 Haskana Cosmetology School Palatine, IL, USA

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Professional Summary
Friendly and energetic Unit Coordinator looking for the opportunity to show you that I would be a great addition to your team!
  • Self-motivated
  • Strong verbal communication
  • Data management
  • Records management professional
  • First Aid and CPR Certified
  • Loves children
  • Quick learner
  • Attention to detail
  • Medical terminology
  • Schedule management
  • Maintains confidentiality
  • Professional and mature
Work History
Outpatient Ob/Gyn Unit Coordinator Bethesda North Ob Gyn Center - Cincinnati, OH 04/2017 - Current
Scheduling appointments,Faxing, Scanning, Answering Phones, Prior Authorizations for Surgery, Customer Service, Scheduling and cancelling interpreters for appointments, Maintaining schedule requests for Doctors and Nurse Practitioners, Record Requests etc. 
Registrar Mercy Health - Clermont Hospital Orthopaedics and Sports Rehabilitation, Eastgate - Cincinnati, OH 11/2015 - 03/2017
 Answering phones, Paperwork, Verifying insurance and Workers Compernsation benefits, Data Entry,Taking Co-pays, Scheduling and checking patients in, Medicare Tracking.
Call Center Representative Consolidated Health Services - Milford, OH 01/2015 - 06/2017
Answering Phones for closed medical facilities, transferring calls to appropriate on call nurse or administrator, Data entry and logging calls.
Chiropractic Assistant Lundeberg Chiropractic - Fairfax, OH 08/2014 - 11/2014
Scheduling appointments, putting patients on therapy beds and explaining the treatment, billing, answering phones, data entry, filing, cleaning, buying supplies for office, verifying insurance benefits, mailing birthday and thank you cards, etc.
Scheduler Cincinnati G.I - Batavia, OH 06/2014 - 07/2014
  • Scheduling our patients and referred patients for G.I.
  • related procedures, faxing, answering phones, charting, etc.
    Caregiver Tender Hearts at home Senior Care - Blue Ash, OH 04/2014 - 08/2014
    Traveling to clients homes, help with personal care, dietary care, household care, companionship, etc.
    Server Texas Roadhouse - Milford, OH 10/2007 - 06/2014
    Customer service, cashier, take/deliver food and beverage orders, cleaning.
    Nanny Private Child Care - Terrace Park, OH 09/2010 - 04/2014
    Daily child care and activities, Transportation to and from Pre- School.
    Customer Service Representative, Front End Orders, Processor Medlab - Cincinnati, OH 07/2008 - 06/2010
    Processor/ Front End Orders/Client Solutions Processing- Check specimens for proper labeling and handling procedures, Data Entry of demographics and tests ordered, spin down and pour of blood samples if needed, and deliver to proper testing area.Front End Orders- Monitor and verify patient information and blood draw orders, faxing, filing, phones, some ICD-9 coding.Client Solutions- Resolve problems with specimens received or lost, phones, data entry , calling results.
    Salon Manager Cincinnati Tan Company - Amelia, OH 09/2004 - 08/2006
    Staffing, Schedules, Paperwork, Sales, Inventory, Maintenance of tanning beds, Laundry, Banking, Customer relations.
    Amelia High School - Received G.E.D in 2005 after leaving High School
    GED: UC Clermont College - August 2006
    Liberal Arts

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    Professional Summary

    Conscientious Healthcare professional offering over 7 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

    • Certified Clinical Medical Assistant
    • Experienced Phlebotomist
    • EKG trained
    • Professional bedside manner
    • Qualified in patient transport
    • Medical terminology knowledge
    • Fast Learner
    • Excellent in Communication
    • Committed team player
    • Compassionate
    • Adaptable
    • Efficient and reliable team player
    • Phlebotomy
    • Medical office administration
    • Insurance claims
    • Electronic health records
    Work History
    Kettering Physician Network Certified Clinical Medical Assistant | Kettering, OH | January 2018 - Current
    • Obtained information about clients' medical history, drug history, complaints and allergies.
    • Obtained accurate medical histories from patients, highlighting critical information.
    • Collaborated with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment.
    • Implemented care and efficiency improvements to support and enhance office operations.
    • Entered patient, procedure and equipment into computer system.
    • Prepared patients electrocardiograms, suture removal and dressing changes.
    • Welcomed patients and inquired about wellbeing since last treatment.
    • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
    • Completed clinical procedures and gathered patient data for interpretation by physician.
    • Obtained vital signs and weight.
    • Escorted patients to examination rooms.
    • Collected histories, vitals and current compliants via patient interviews.
    • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
    • Administration of injections
    • EMDs software trained
    Kettering Medical Center Phlebotomist Technician | Kettering, OH | May 2016 - Current
    • Prepared specimens for analysis and established proper chronological priorities in testing.
    • Carefully reviewed test results for accuracy.
    • Quickly mastered Epic system.
    • Performed both routine and emergency blood draws by venipuncture or fingerstick.
    • Responded appropriately to the physical, emotional and developmental needs of patients.
    • Tested and recorded blood glucose levels.
    • Obtained information about clients' medical history, drug history, complaints and allergies.
    • Monitored expiration of medical supplies.
    Grandview Medical Center Patient Care Technician Phlebotomy/ EKG/ Patient Transport | Dayton, OH | June 2013 - May 2016
    • Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, patient transportation and EKGs.
    • Tested and recorded blood glucose levels.
    • Transported patients to other areas of the hospital in wheelchairs and gurneys.
    • Assisted patients with ambulation and crutch walking.
    • Reported any unusual circumstances in the patients' condition or environment.
    • Monitored expiration of medical supplies.
    L.A. TAN Colonel Glenn Hwy Salon Manager | Beavercreek, Ohio | June 2014 - January 2015
    • Achieved high customer satisfaction for all L. A. Tan customers.
    • Collaborated with other managers, district managers, and staff to ensure the delivery of efficient, high-quality service.
    • Provided coaching, mentoring, and consultation to staff to enhance staff development.
    • Reviewed weekly inventory charts and recorded facility needs.
    • Successfully initiated and implemented thorough cleaning schedules which resulted in passing the Ohio State Board of Cosmetology yearly inspection, and corporate wide recognition for a spotless salon.
    • Managed promotional events for the salon.
    • Experienced in clerical work such as answering phones, scheduling appointments, and providing excellent customer service.
    • Knowledgeable in Microsoft Word, Excel, and Powerpoint.
    High School Diploma Greenon High School Springfield, OH | 2012
    • Certified Nurses Aide
    • Radiation Protection Course
    • Certified Clinical Medical Assistant