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Continuing education in Medical Esthetics/ Marketing/Management
Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.
Results-oriented customer service/ spa coordinator High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching, with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Telephone inquiries specialist
Visual merchandising proficiency
Reduced staff turnover by 50% in one year by implementing several well-received team and morale-building programs.Customer Assistance
Developed department's first incentive performance plan which motivated staff and resulted in a 100% increase in sales. Surpassed revenue goals in four consecutive quarters.Defined strategy and business plan for new clients.Observed and noted patient reactions to treatment to evaluate progress and make adjustments.Pre-booked appointments to guarantee repeat business, answer phones and schedule appointments for clients.
Provided accurate and appropriate information in response to customer inquiries.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Ran reports and supplied data to fulfill customer report requirements. Answered high volume calls.
Created new processes and systems for increasing customer service satisfaction.Greeting patients and scheduling ,data entry filing charts.
Reliable and determined worker who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.