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Skillful Spa Coordinator resume

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Professional Summary
Excellent accomplished service-driven individual with a strong background in extensive hands-on support. Dedicated to promoting client satisfaction through exceptional services. I'm currently seeking a role of increased responsibility with opportunities for career progression. 
Heyday New York, NY Spa Coordinator 09/2017 to Current
  • Books and schedules appointments through Booker software for clients. 
  • Welcomes and greets clients warmly, and insuring that they feel comfortable and happy on their visit.
  • Provides guidance to clients on the procedures at the our facial Spa. 
  • Answers telephone calls and provides accurate information to clients regarding services. 
  • Keeps the reception area clean and conducive for clients as they wait for their aesthetician.  
  • Introduces new products to clients and educates them on their uses and benefits. 
  • Keeps clients updated on current promotions and discounts in services offered in the Spa.
  • Processes payments from clients for services ordered from the spa. 
  • Keeps track of the waitlist and gives appointments to clients on requested days. 
  • Opens and closes the spa at the appropriate time. 
  • Assists in getting client feedback on level of services delivered in order to improve on service delivery. 
  • Informs aesthetician of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who walk-in. 
  • Receives customer complaints and feedback and direct them to appropriate offices for resolution.
FLIK International @ Goldman Sachs & Co. New York, NY Trading Floor Administrator 05/2016 to 11/2017
  • Provides administration support for Goldman Sachs & Co. Senior Partners, Managing Directors, Associates, Analysts and their assistants across 10+ divisions.
  • Serves as a Trading Floor floater supporting over 2,500 employees.
  • Effectively and efficiently guides day to day administrative operations on 5 different trading floors.
  • Promotes team work and high quality service through daily communication and coordination with other divisions.
  • Reserves conference and meeting rooms for internal and external clients through EMS.
  • Maintains appropriate service recovery gestures in order to ensure total client satisfaction.
  • Serves as central contact through high volumes of emails, walk-ups, and phone calls.
  • Monitors catering activity and multimedia technology requests.
  • Assists alongside Coordinators for large events and conferences.
  • Collaborates with Conference, Client, and Lobby teams to constantly enhance service levels and support our mission of creating a “world class workplace”.
STARBUCKS COFFEE COMPANY New York, NY Shift Supervisor 02/2013 to 05/2016
  • Maintained and demonstrated patience during periods of high volume.
  • Strong commitment to working with team to increase sales and customer satisfaction.
  • Effectively works under pressure in a fast-paced environment.
  • Reinforced individual and team accomplishments.
  • Follows sanitation, food safety, and health guidelines.
  • Supervised daily tasks and staffing.
  • Efficiently created and served beverages at very fast speed.
  • Handled cash and inventory management operations.
  • Holds knowledge of coffee and pastry pairings with a New York State Licensed Food Certification. 
EDR TRUST INC. CAMPUS WEST LAW HOUSING Syracuse, NY Resident Receptionist 10/2012 to 02/2014
  • Administration support for both leasing and sales managers.
  • Greeted residents at the front desk upon arrival and departure.
  • Assisted residents with packages and distribution of mail.
  • Monitored and developed events in conference and community rooms.
  • Served as a 24/7 on-call manager after normal business hours.
  • Provided residents with bus schedules and directions around the area.
  • Guided tours around the residential building and amenities.
  • Performed filing, faxing, copying and bookkeeping duties.
  • Contacted maintenance staff and appropriate parties for housing related issues.
  • Ensured the reception area is cleaned and organized.
MBA 2018 Johnson & Wales University- Online, Providence, RI GPA: 3.85
Bachelor of Arts: Psychology 2015 Syracuse University, Syracuse, NY
Bachelor of Arts: Psychology and Sociology 2014 Syracuse University of Florence, Florence, Italy Intensive 6-week program studying Psychology and Sociology
Core Qualifications
Microsoft (Outlook, Word, PowerPoint, Excel)
Creative Problem-Solving
Great interpersonal and organizational skills 
Strong verbal and written communications skills
Ability to multi-task and adapt to shifting priorities
Strong orientation toward teamwork
Student Government Association
Pennsylvania State University – Mont Alto, PA
Freshman Representative: Served as a voting member on the Executive Board of Trustees. Student leader and guidance to students on campus; Counsel of Commonwealth Student Government Association member; Voiced concerns on the behalf of the students on tuition and budgeting management.
iMentor – New York, NY
Participated in technology-based mentoring program for high school students (; Developed an ongoing relationship with an adult volunteer mentor (Jessica Deleon) via weekly emails and regular face-to-face meetings; Attended iMentor sponsored events, including visits to cultural institutions throughout New York City.

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Job-winning Spa Coordinator resume

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Demonstrated achiever with exceptional knowledge of outstanding customer service, business practices and accountability. Strong 'people skills' and confident with public speaking. Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. Enthusiastic and loyal team player with ability to self direct.
  • day to day operations.
  • Perform all Esthetic Services/Facials, Hair Removal/Electrical Modalities.
  • Strong customer service and heavy retailing.
  • Responsibilities for inventory including product ordering and sales.
Dermatology Specialists Inc 06/2008 to Current
  • Licensed Clinical Esthetician on staff with Dermatology Specialists Inc., Solana Beach and Oceanside offices.
  • Skilled in providing wide range of skin care services in a medically supervised environment.
  • Experience in maintaining patient privacy and compliance with current HIPAA regulations.
  • Demonstrated leadership ability to integrate new business plans with both Physicians and Administrators to improve company profitability.
  • Supporting and managing others to meet and exceed deadlines and expectations.
  • Patient advocate and educator.
  • Recognized for providing superior customer service and continuity of care between Physician/Patient.
Actress SAG/AFTRA 01/1987 to Current
  • Recurring role/26 episodes/ Fox Network Television.
  • Theatrical and commercial representation by Artist Management Agency, San Diego and Los Angeles.
  • Local elected Screen Actors Guild representative.
  • Duties and responsibilities included coordinating board meetings to address members' concerns and needs.
  • Performed locally/nationally in various film, television, theatre and promotional activities.
  • Professional training completed in scene study, monologues, writing workshops in New York, Los Angeles, San Diego.
  • Worked on Film/Still photography projects as a makeup artist.
Rebel Salon and Day Spa Temecula, Ca. Small Business Owner 04/2007 to 04/2008
PALA Resort and Spa Pala, Ca. Front Desk Spa Coordinator 05/2006 to 04/2007
  • Daily spa front counter operations/reception/reservations.
  • Strong customer service contact and group sales.
  • Conduct Spa tours and VIP events.
PACIFIC SOUTHWEST AIRLINES/ USAIRWAYS Flight Attendant/Manager InFlight Training/Lead 01/1973 to 06/2005
  • Lived/worked in West/East coast domiciles: San Diego, Los Angeles, San Francisco, Pittsburgh, and Philadelphia.
  • Responsible for developing and administering Flight Attendant education programs, including New Hire Flight Attendant orientation and training.
  • Researched and wrote InFlight training manuals, service and safety procedures, and coordinated curriculum with appropriate Federal Agencies.
  • Onboard Cabin Service Director duties and responsibilities consisted of extensive customer service and interaction with strong emphasis on Crew Resource Management and positive problem solving maintaining compliance with FAA safety regulations.
  • Experience in Charter operations for athletic teams/privately contracted clients.
  • Previous FAA Flight Attendant certification/valid US passport.
High School Diploma 1972 San Diego High School, San Diego, CA, USA

Continuing education in Medical Esthetics/ Marketing/Management

Additional Information
  • Volunteer Auxillian, WOMENS DIAGNOSTIC CENTER, Tri City Hospital.

  • Conversational Spanish

  • Loyal Local Sports Fan with a hidden talent to play a mean third base.

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Experienced Spa Coordinator resume

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Through the development of my cooking career, I became a very dedicated and focused Kitchen Manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve weekly and monthly targets. I have been able to transfer these skills and prove that I am committed to delivering high quality results with little supervision.

  • MS Excel , MS Word , MS Outlook, MS PowerPoint
  • 60 AVWPM
  • Deadline-oriented
  • Problem resolution

  • Coordination of day to day operations
  • Client Relations 
  • Weekly Reports
  • Employee training and development
 June 2014, Creation and successful opening of Nevados Restaurant 
  • Improved office organization by compiling  budget reports, financial spreadsheets, organizational charts and restaurant data reports using advanced Microsoft Excel functions
12/2016 to Current
Spa Director Spa 901 Fernie, BC
  • Liaison between employers, employees and suppliers.
  • Coordination of group bookings.
  • Attend, help coordinate and facilitate staff training and meetings

04/2016 to 11/2016
Spa Coordinator Spa 901 Fernie, BC
  • Answer all telephone, e-mail and in-person inquiries promptly and professionally
  • Product Sales
  • Control Cash

04/2015 to 05/2016
Chef Yamagoya Inc. Fernie, BC
  • Preparation of food
  • Customer Service
  • Ordering of food
  • Cash responsibilities
11/2013 to 05/2015
Chef/Kitchen Manager Nevados Restaurant Fernie, BC
  • Menu creation, development, costing and sourcing.
  • Sourcing of suppliers
  • Staff selection, training and development.
  • Scheduling and weekly production and financial reports.
  • Product ordering.
  • Maintenance of kitchen.
03/2013 to 09/2013
Customer Care representative HGS North Bay, BC
03/2012 to 09/2012
Pastry Chef - Seasonal Crossroads Pub and Grill Rosseau, ON
  • Preparation of desserts on menu and daily specials.
  • Wedding cakes.
  • Pastries and baked goods for high end and special catering.
06/2011 to 09/2011
Second Cook Deerhurst Resort - Seasonal Huntsville, ON
06/2010 to 09/2010
Third Cook Skillets Restaurant- Seasonal Guatemala city, Guatemala
04/2010 to 06/2010
Second Cook- Seasonal Hotel Vista Real Grand Class Guatemala city, Guatemala
Event Coordinator College of the Rockies Fernie, BC, Canada
Diploma: Culinary Administration Canadore College North Bay, ON, Canada

Graduated with Academic Honors

Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine

Classes in Restaurant and Facility Operations, Accounting, HR, Problem solving.


Fluent English and Spanish

  • Smart Serve
  • Food safe Level 1

Coordination, Data Entry, Organizational Skills, Communication Skills

  • Art and design
  • Running and Weightlifting