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Professional Summary
Excellent accomplished service-driven individual with a strong background in extensive hands-on support. Dedicated to promoting client satisfaction through exceptional services. I'm currently seeking a role of increased responsibility with opportunities for career progression. 
Experience
Heyday New York, NY Spa Coordinator 09/2017 to Current
  • Books and schedules appointments through Booker software for clients. 
  • Welcomes and greets clients warmly, and insuring that they feel comfortable and happy on their visit.
  • Provides guidance to clients on the procedures at the our facial Spa. 
  • Answers telephone calls and provides accurate information to clients regarding services. 
  • Keeps the reception area clean and conducive for clients as they wait for their aesthetician.  
  • Introduces new products to clients and educates them on their uses and benefits. 
  • Keeps clients updated on current promotions and discounts in services offered in the Spa.
  • Processes payments from clients for services ordered from the spa. 
  • Keeps track of the waitlist and gives appointments to clients on requested days. 
  • Opens and closes the spa at the appropriate time. 
  • Assists in getting client feedback on level of services delivered in order to improve on service delivery. 
  • Informs aesthetician of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who walk-in. 
  • Receives customer complaints and feedback and direct them to appropriate offices for resolution.
FLIK International @ Goldman Sachs & Co. New York, NY Trading Floor Administrator 05/2016 to 11/2017
  • Provides administration support for Goldman Sachs & Co. Senior Partners, Managing Directors, Associates, Analysts and their assistants across 10+ divisions.
  • Serves as a Trading Floor floater supporting over 2,500 employees.
  • Effectively and efficiently guides day to day administrative operations on 5 different trading floors.
  • Promotes team work and high quality service through daily communication and coordination with other divisions.
  • Reserves conference and meeting rooms for internal and external clients through EMS.
  • Maintains appropriate service recovery gestures in order to ensure total client satisfaction.
  • Serves as central contact through high volumes of emails, walk-ups, and phone calls.
  • Monitors catering activity and multimedia technology requests.
  • Assists alongside Coordinators for large events and conferences.
  • Collaborates with Conference, Client, and Lobby teams to constantly enhance service levels and support our mission of creating a “world class workplace”.
STARBUCKS COFFEE COMPANY New York, NY Shift Supervisor 02/2013 to 05/2016
  • Maintained and demonstrated patience during periods of high volume.
  • Strong commitment to working with team to increase sales and customer satisfaction.
  • Effectively works under pressure in a fast-paced environment.
  • Reinforced individual and team accomplishments.
  • Follows sanitation, food safety, and health guidelines.
  • Supervised daily tasks and staffing.
  • Efficiently created and served beverages at very fast speed.
  • Handled cash and inventory management operations.
  • Holds knowledge of coffee and pastry pairings with a New York State Licensed Food Certification. 
EDR TRUST INC. CAMPUS WEST LAW HOUSING Syracuse, NY Resident Receptionist 10/2012 to 02/2014
  • Administration support for both leasing and sales managers.
  • Greeted residents at the front desk upon arrival and departure.
  • Assisted residents with packages and distribution of mail.
  • Monitored and developed events in conference and community rooms.
  • Served as a 24/7 on-call manager after normal business hours.
  • Provided residents with bus schedules and directions around the area.
  • Guided tours around the residential building and amenities.
  • Performed filing, faxing, copying and bookkeeping duties.
  • Contacted maintenance staff and appropriate parties for housing related issues.
  • Ensured the reception area is cleaned and organized.
Education
MBA 2018 Johnson & Wales University- Online, Providence, RI GPA: 3.85
Bachelor of Arts: Psychology 2015 Syracuse University, Syracuse, NY
Bachelor of Arts: Psychology and Sociology 2014 Syracuse University of Florence, Florence, Italy Intensive 6-week program studying Psychology and Sociology
Core Qualifications
Microsoft (Outlook, Word, PowerPoint, Excel)
Calendaring
Creative Problem-Solving
Great interpersonal and organizational skills 
Strong verbal and written communications skills
Ability to multi-task and adapt to shifting priorities
Strong orientation toward teamwork
Accomplishments
Leadership:
Student Government Association
Pennsylvania State University – Mont Alto, PA
Freshman Representative: Served as a voting member on the Executive Board of Trustees. Student leader and guidance to students on campus; Counsel of Commonwealth Student Government Association member; Voiced concerns on the behalf of the students on tuition and budgeting management.
iMentor – New York, NY
Mentee
Participated in technology-based mentoring program for high school students (www.imentor.org); Developed an ongoing relationship with an adult volunteer mentor (Jessica Deleon) via weekly emails and regular face-to-face meetings; Attended iMentor sponsored events, including visits to cultural institutions throughout New York City.
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Summary
Demonstrated achiever with exceptional knowledge of outstanding customer service, business practices and accountability. Strong 'people skills' and confident with public speaking. Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. Enthusiastic and loyal team player with ability to self direct.
Experience
Owner/Manager
  • day to day operations.
  • Perform all Esthetic Services/Facials, Hair Removal/Electrical Modalities.
  • Strong customer service and heavy retailing.
  • Responsibilities for inventory including product ordering and sales.
Dermatology Specialists Inc 06/2008 to Current
  • Licensed Clinical Esthetician on staff with Dermatology Specialists Inc., Solana Beach and Oceanside offices.
  • Skilled in providing wide range of skin care services in a medically supervised environment.
  • Experience in maintaining patient privacy and compliance with current HIPAA regulations.
  • Demonstrated leadership ability to integrate new business plans with both Physicians and Administrators to improve company profitability.
  • Supporting and managing others to meet and exceed deadlines and expectations.
  • Patient advocate and educator.
  • Recognized for providing superior customer service and continuity of care between Physician/Patient.
Actress SAG/AFTRA 01/1987 to Current
  • Recurring role/26 episodes/ Fox Network Television.
  • Theatrical and commercial representation by Artist Management Agency, San Diego and Los Angeles.
  • Local elected Screen Actors Guild representative.
  • Duties and responsibilities included coordinating board meetings to address members' concerns and needs.
  • Performed locally/nationally in various film, television, theatre and promotional activities.
  • Professional training completed in scene study, monologues, writing workshops in New York, Los Angeles, San Diego.
  • Worked on Film/Still photography projects as a makeup artist.
Rebel Salon and Day Spa Temecula, Ca. Small Business Owner 04/2007 to 04/2008
PALA Resort and Spa Pala, Ca. Front Desk Spa Coordinator 05/2006 to 04/2007
  • Daily spa front counter operations/reception/reservations.
  • Strong customer service contact and group sales.
  • Conduct Spa tours and VIP events.
PACIFIC SOUTHWEST AIRLINES/ USAIRWAYS Flight Attendant/Manager InFlight Training/Lead 01/1973 to 06/2005
  • Lived/worked in West/East coast domiciles: San Diego, Los Angeles, San Francisco, Pittsburgh, and Philadelphia.
  • Responsible for developing and administering Flight Attendant education programs, including New Hire Flight Attendant orientation and training.
  • Researched and wrote InFlight training manuals, service and safety procedures, and coordinated curriculum with appropriate Federal Agencies.
  • Onboard Cabin Service Director duties and responsibilities consisted of extensive customer service and interaction with strong emphasis on Crew Resource Management and positive problem solving maintaining compliance with FAA safety regulations.
  • Experience in Charter operations for athletic teams/privately contracted clients.
  • Previous FAA Flight Attendant certification/valid US passport.
Education
High School Diploma 1972 San Diego High School, San Diego, CA, USA

Continuing education in Medical Esthetics/ Marketing/Management

Additional Information
  • Volunteer Auxillian, WOMENS DIAGNOSTIC CENTER, Tri City Hospital.

  • Conversational Spanish

  • Loyal Local Sports Fan with a hidden talent to play a mean third base.
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Summary

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.

Results-oriented customer service/ spa coordinator High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching, with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Highlights
  • Client relations specialist
  • Team management
  • Focused on customer satisfaction
  • Scheduling
  • Deadline-oriented

Telephone inquiries specialist

Visual merchandising proficiency



  • Management of remote employees
  • Skilled multi-tasker
  • Training and development
  • Strong organizational skills
  • Energetic work attitude
  • Markdown/promotional procedures
  • Opening/closing procedures
Accomplishments

Reduced staff turnover by 50% in one year by implementing several well-received team and morale-building programs.Customer Assistance 

  • diligently completed all assigned tasks, working overtime as needed. Computed Data Reports
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Market Research
  • Interviewed clients via market research surveys to identify product issues and customer needs.
  • Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Experience
DAY Spa Coordinator
April 2010 to Current
Goulds Day Spa and Salon Memphis, TN

Developed department's first incentive performance plan which motivated staff and resulted in a 100% increase in sales. Surpassed revenue goals in four consecutive quarters.Defined strategy and business plan for new clients.Observed and noted patient reactions to treatment to evaluate progress and make adjustments.Pre-booked appointments to guarantee repeat business, answer phones and schedule appointments for clients.


Radiology Receptionist
November 1997 to September 2000
Crittenden Memorial Hospital Memphis, TN

Provided accurate and appropriate information in response to customer inquiries.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Ran reports and supplied data to fulfill customer report requirements. Answered high volume calls.


Medical Receptionist
August 2000 to April 2007
Mid South Urology Memphis, TN

Created new processes and systems for increasing customer service satisfaction.Greeting patients and scheduling ,data entry filing charts.

Education
1993 Southwest Community College Memphis, Tn
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Summary

Reliable and determined worker who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.

Experience
01/2010 to 01/2012
Nanny Private Household Rye Brook, NY
  • Kept a nanny log for parents throughout the day, reflecting my support of the family routines
  • Responsible for laundry, providing pet care, purchasing groceries, managing familial finances, and other assigned errands
  • Light housekeeping duties included preparing and cooking light, healthy meals
  • Provided educational, fun activities for children
  • Transported the children to and from activities Lancome and Giorgio Armani
01/2007 to 01/2010
Freelance Makeup Artist Rye Brook, NY
  • Met with clients and performed private and group consultations
  • Did makeup applications for clients for events including weddings, proms, and other special events
  • Worked at boutiques including Lancome and Giorgio Armani
01/2006 to 01/2007
Salon Spa Coordinator and Head Makeup Artist DeBaradini's Salon and Spa Greenwich, CT
  • In charge of opening and closing salon.
  • Conducted sales transactions, scheduled client appointments, and supported product sales.
  • Performed professional, artistic makeup applications for special events, providing superior customer sevice.
  • Built rapport with repeat clientele.
Education
2015
Liberal Arts Marist College Poughkeepsie, NY

Continuing Education

2005
Makeup Artistry Learning Institute for Beauty Sciences Poughkeepsie, NY
  • Completed a rigorous, comprehensive certification makeup artistry-training program.