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Highlights
  • Results-oriented
  • Operations management
  • Excel in Costumer satisfaction
  • Team management
  • Bilingual 
  • Direct sales
Experience
Club Lounge Coordinator / Guest Relations Representative Jan 2016 to Current
 Intercontinental Hotel － Miami, FL
  • Developed rapport with the VIP clientele by handling difficult issues with professionalism.  
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the team.
  • Monitors the daily activities of Housekeeping, Room Service, Front Desk and Reservations departments to ensure successful VIP guest experience. 
Spa Manager Jun 2013 to Jun 2015
 Barba Skin Clinic － Miami, FL
  • Delivered a 40% increase of bookings and sales to the business.
  • Implemented a "Cold case recovery" program that required contacting inactive clients.
  • Guided customer service training to groups of 10-15 employees.
  • Participated in event planning and promotion. Created fliers, promotional gift sets and directed event's sales strategies.
  • Managed inventory, orders, employee hours, guest relations as well as daily and monthly reports.
Sales Assistant Mar 2012 to Feb 2013
 Mahima For Life Essentials － Miami, FL
  •  Successfully increased sales of brand by implementing an educational approach while presenting products.
  • Followed up with leads and future buyers establishing strong relationships.
  • Directed Shipping department and inventory.
Customer Service Manager/ Clinic Assistant/Sales Representative Apr 2011 to Feb 2013
 Mahima For Life Wellness Center － Miami, Florida
  • Assisted and guided health Ayurveda classes that incorporated nutrition and yoga as part of curriculum.
  •  Successfully increased sales of brand by implementing an educational approach while presenting products.
  • Followed up with leads and future buyers establishing strong relationships.Directed Shipping department and inventory.
Front Desk Agent / Concierge Assistant Apr 2008 to Feb 2010
 Intercontinental Hotel － Miami, FL
  • Developed the skills to provide excellent service to customers from different cultures, identifying reasons for travel and assertively guiding guests to different purchasing experiences.
  • Adopted a vital work ethic that celebrates difference.
Education
MBA, Hospitality Management 2021 Miami Dade College － Miami, FL, USA
  • Bilingual Spanish/English
Massage Therapy 2009 Acupuncture & Massage College － Miami, FL, USA
This resume is created in 7 minutes.
Professional Summary
Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment.
Skills
  • Exceptional interpersonal communication
  • Customer Relationship Management Software (CRM)
  • Skilled trainer
  • Excellent time management skills
  • Effective problem solver
  • Exceptional telephone etiquette
  • Negotiation expert
  • Process improvement specialist
  • Adherence to high customer service standards
  • SAP and ERP system knowledge
  • Microsoft Outlook, Word and Excel
  • Inventory control
Work History
04/2012 to Current
Hair Care Shop Supervisor Navy Exchange – Bethesda, Maryland
  • Ensure salon cleanliness and maintenance is in keeping with the company's general policy on services.
  • Responsible for taking business goals and developing a quarterly plan of action, with clear steps and measurements and consistently execute to deliver expected results.
  • Responsible for identifying the skill development needed for each salon professional and determining the right resource, including themselves, to develop the skill.
  • Secured 20% of new business through customer referrals.
08/2010 to 04/2012
Spa Manager Xsport Fitness – Merryfield, Virginia
  • Responsible for the day-to-day operations of health or beauty spas within the company.
  • Managed the spa's finances, employees and services.
  • In addition to management duties, it was vital to meet sales quotas and customer service satisfaction.
05/2009 to 07/2010
Financial Aid Manager Apollo Group – Reston, Virginia
  • Managed financial aid document preparation, processing, retention and archiving.
  • Maintained records of active and inactive students.
  • Responsible to see that all regulatory standards and procedures are met in compliance with federal and state laws.
07/2007 to 05/2009
Office Manager Vangent – Falls Church, VA
  • Performed essential duties relevant to clerical, organizational, and executive office operations.
  • Daily sent out reports and data which explained daily production.
  • Assisted executives and management in their daily operational goals.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
10/2006 to 05/2007
Pharmacy Technician Eckerd Pharmacy – Yorktown, Virginia
  • Received and filled prescription requests for patients.
  • Filled prescription requests from hospitals, physicians, nurses or directly from the patient.
  • Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
05/2004 to 05/2007
Bank Teller Wachovia Bank – Yorktown, Virginia
  • Responsible for receiving and distributing money, receiving loan payments, exchanging foreign currency and others.
  • Looked after accounts payable and receivable.
  • Responsible for all financial transactions in the bank.
  • Responsible for maintaining good rapport with the customers.
Education
Current
Associate of Arts: Business Administration
 Strayer University - Washington, DC
  • "Introduction to Call Center Technology" Web Seminar
  • Coursework in Business Administration, Finance and Marketing
June 2006
High School Diploma:
Woodside High School - Newport News, Virginia
Accomplishments
  • Drove record-high sales that elevated the store's ranking in the company from #25 to #7 at XSport Fitness. 
  • Successfully recruited and trained over 90 new customer service representatives.
Affiliations
  • International Customer Service Association

This resume is created in 7 minutes.
Professional Summary

Dependable District Manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Over 10 years experience in business building, sales, multi-unit and retail store operations.

Skills
  • Staff training and development
  • Leadership Development
  • Merchandising/Planogram Execution
  • Strategic vendor/partnership building
  • Staff motivation/engagement
  • P&L Management
  • Budgeting and Allocation
  • Logistics management
  • Risk management
  • Internet marketing
  • Consumer Loyalty
  • Marketing Campaign Management
  • Client Acquisition
  • Event Planning and Execution
Work History
General Manager, 11/2018 to Current
 Ulta Beauty Inc. – Oklahoma City, OK
  • Leads a team of 5 department managers, ultimately being responsible for all aspects of managing a single retail store, including a full service salon. 
  • Partners with store managers to interview, hire, train and develop team members to build and sustain high in-store performance.
  • Uphold and communicate store processes and visual standards to ensure quality,efficiency , safety and cleanliness.
  • Identify underperforming metrics and conclude strategies that leverage company tools and resources to improve and grow the business.
  • Consistently create environment of associate engagement and growth. Develop culture within the store of open communication and constant learning and customer loyalty to drive sales forward. 
  • Oversee and audit daily operations of retail store, including staffing and training, shrink compliance, inventory control and financial functions.
District Sales Leader, 05/2018 to 11/2018
 The Beautiful Group – Oklahoma City, Oklahoma
  • Responsible for the overall operations of the Oklahoma territory of stores including sales, team development, and customer experience.
  • Hired and led over 12  store managers and supervisors for the organization.
  • Maximized efficiency by coaching and mentoring management personnel on selling principles, industry practices, company procedures and personal development.
  • Travel to the stores in my district to lead and mentor my teams, also partnered with the Recruiting team to fill open positions in a timely manner.
  • Optimized in-store merchandising, brand presentation and inventory availability and focus.
  • Drove sales for 10-12 stores in the district, generating up to $10M in annual volume.
Retail Salon And Spa Manager, 07/2016 to 05/2018
 The SALON by InStyle Inside JCPenney – Plano, TX
  • Managed complete store operations for $2M, 50+ employees, #1 beauty store in the district in Service Sales and 2nd in the country; direct all salon and spa service divisions.
  • Increased sales volume by 12%% in less than 1.5 years.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Led execution of the planogram, merchandising, aisle displays and end caps.
  • Planned budgets and authorized payments and merchandise returns.
  • Scheduled and led meetings for all employees as well as one-on-one coaching sessions.
  • Increased profits and conversion through effective sales training and troubleshooting profit loss areas.
  • Trained and developed new associates on POS system and key sales tactics.
  • Analyze business utilizing performance scorecard metrics
  • Create goals and identify challenges and obstacles using KPI's
  • Established and maintained many vendor partnerships including many elite line brands.
  • Led recruiting initiatives to attract top caliber staff and leaders in the beauty industry.
  • Keen eye for developing staff with leadership potential via promoting and coaching for growth.
  • Resolved employment-related disputes through proactive communication.
  • Maintained internal control and processes for payroll, loss prevention and shrink.
  • Cultivated positive team culture and environment by conducting motivational exercises and creative coaching sessions.
Owner, 07/2009 to 08/2016
 Sista Sista Salon & Spa – Dallas, TX

  • Analyzed industry trends and compiled market research data to inform planning and strategy.
  • Inventoried, ordered and stocked salon product line.
  • Anticipated spa and salon guest concerns and addressed them immediately.
  • Trained salon/spa staff in retail sales and business building; coordinated training for traditional and innovative service offerings.
  • Developed partnerships with local businesses to secure third party promotions.
  • Directed and coordinated marketing activities and policies to promote products and services.
  • Preserved brand integrity by monitoring the consistency and quality of marketing content, including social media content.
  • Directed the hiring, training and performance evaluations for salon/spa staff and supervised their daily activities.
  • Managed business finances, including paying vendors and suppliers for products services rendered.
  • Optimized the Sista Sista website and the business social media to boost traffic to the sites.
  • Monitored income expense sheets to track and adjust expenses.
  • Researched public perception and reviews of business and used information gathered to guide strategy development.
Education
Associate of Applied Science: Massage Therapy, 2010
 Parker University of Chiropractic - Dallas, TX
  • Coursework in Massage Therapy
  • ​Coursework in Anatomy and Physiology
  • Emphasis in Medical Massage Therapy

Cosmetologist: Instructor/Manicuring, 2003
 Aveda Institute - New Orleans
  • Coursework in Manicuring
  • Emphasis in Instructor training
Bachelor of Arts: Marketing Southern University - New Orleans, LA
  • Coursework in Marketing
  • Emphasis in Business Administration
Certifications
  • Licensed Nail Technician
  • Licensed Massage Therapist
This resume is created in 7 minutes.
Professional Summary:
To contribute to all aspects of your business.  I have the drive and motivation to invest myself in all areas of your practice and to exceed your expectations.  My professional goal is to provide a comprehensive assessment of the client's needs by offering safe, effective treatments.  I am certified in the use of the latest Laser and Light-based treatment modalities to provide comfortable, non-invasive cosmetic treatments in a safe and ethical environment in order to enhance cosmetic skin care.  I have great respect and passion for the industry and I am always looking for opportunities to learn and grow.
Treatment Experience:
  • Laser Hair Removal - Candela 755/1064
  • Laser Hair Removal - Quanta 1064 ND:YAG
  • IPL/BBL Photo Facial - Quanta Forte - acne, pigmentation, vascular irregularities
  • eMatrix/Halo - Sciton Joule
  • Tattoo Removal - Quanta Evo Q-Plus 
  • Cellulite Reduction - Syneron VelaShape 
  • Micro-needling - Eclipse MicroPen
  • Sublime - Candela eTwo
  • Ablative/Non-Ablative Skin Resurfacing 1064/1540
  • Vascular and Pigmented Lesions - Candela Gentle Max Pro
Employment History:
Executive Assistant, 09/2015 to 08/2016
Jack Link's Protein Snacks – Minneapolis, MN
  • Managed daily calendars, high volume of emails and phone calls.
  • Organized all travel plans.
  • Maintained weekly expense reports, credit card audits, mileage reports and org charts.
Supervisor/Server/Hostess, 01/2013 to 08/2015
Lakeside Steak & Chop House – Glenwood, MN
  • Hired, trained, evaluated and disciplined service staff.
  • Responsible for all service staff scheduling.
  • Obtained revenues, issued receipts, and accepted payments.
Business Team/Finance Coordinator, 05/2010 to 03/2013
Best Buy Corporate – Richfield, MN
  • Administrative support to Vice President, 2 Directors, and team of several sales people.
  • Managed domestic and international travel, calendars, meetings and calls.
  • Created and refined all business processes for the Media Network.
  • Developed Proof of Performance documents for clients.
  • Owned relationships with merchants, vendors and agencies.
  • Prepared and submitted expense reports.
  • Coordinated new hire operations.
  • Organized sales strategy meetings to forecast and track projections.
  • Tracked incoming/outgoing dollars.
  • Generated and distributed invoices for monthly activity and cost.
  • Monitored dollars for collections.
Recruit Coordinator, 01/2006 to 04/2010
Foster Klima & Co – Minneapolis, MN
  • Provided administrative support to Vice President and Director with personal practices and unit management.
  • Coordinated and managed workshops, education, training, speaking engagements, industry events and college career fairs.
  • Maintained weekly reports and meeting agendas.
  • Processed candidate applications and completed background checks.
  • Assisted with candidates becoming industry licensed.
  • Established vendor relations.
  • Assisted in continuing education filings with state insurance department and continuing educations vendors.
Spa Manager / Esthetician, 04/2003 to 02/2007
LifeSpa – Savage, MN
  • Hired and trained new employees.
  • Assisted employees to set and achieve goals.
  • Coordinated schedules of 25 employees.
  • Processed paperwork for payroll.
  • Managed and maintained strict annual budget.
Education
Laser Technician : National Laser Institute - Scottsdale, AZ
Esthetician License / Massage Therapy License : Aveda Institite - Minneapolis, MN
Certifications

Microneedling Certificate

ProFractional Certificate 

Laser Safety Officer Training 

CPR Certified - May 2017

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