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Summary
High-energy courteous Front Desk Agent possessing strong knowledge of the hospitality field and exceptional customer service skills. Enthusiastic, friendly and personable demeanor with a knack for organization and efficiency. Passionate about customer satisfaction! Personable and responsible with experience in customer service. Solid team player with upbeat, positive attitude. 
Highlights
  • Reliable and punctual
  • Excellent communication skills
  • Friendly
  • Cheerful and energetic
  • Approachable
  • Complex problem solver
  • Engaging
  • Self-motivated
  • Excellent team player
  • Excellent workflow management
  • Professional and polished presentation
  • Hospitality services 
  • Professional and polished presentation
  • Calm under pressure
  • Listening skills 
Experience
01/2019 to 07/2019
Spa Coordinator The Spa at Four Seasons Hotel Austin Palm Beach, FL      Promoted to leadership position after three months in position. Managed all front desk operations for busy high-volume hotel Forbes five star spa, Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. Monitored reservations to track incoming parties and special events.Arranged special accommodations for guests to maintain optimal satisfactionHandled payment processing duties and provided customers with receipts and proper bills and change.Balanced accounts and conducted nightly audits to keep bookkeeping current.Posted room charges such as food, liquor and telephone calls based on individual customer actions.Balanced accounts and conducted nightly audits to keep bookkeeping current.
08/2018 to 01/2019
Front Desk/ Sales Orangetheory Fitness Lakeway, TX Initiated friendly conversation with each customer to determine level of assistance required.
Explained and promoted services, programs, and classes to members and guests.
Drove sales through suggestive selling and by promoting add-on purchases.
Designed and suggested new display ideas to improve accessibility to merchandise
Maintained a friendly, outgoing personality to promote a positive work environment and satisfy customer needs. .
Promoted brand through event marketing, demonstrations and sales.
10/2016 to 01/2017
Retail Sales Associate Lululemon Austin, TX
Initiated friendly conversation with each customer to determine level of assistance required.
Promoted brand through event marketing, demonstrations and sales.
Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
Seasonal Sales Staff
10/2016 to 02/2017
Customer Service Representative Nordstrom Barton Creek Square Austin, TX Computed accurate sales prices for purchase transactions.
Achieved high sales percentage with consultative, value-focused customer service approach.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Worked as a team member performing cashier duties, product assistance and cleaning.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Expressed appreciation and invited customers to return to the store.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Earned “Top Seller” for two consecutive quarters.
Assisted customers in finding out-of-stock items.  
Recommended, selected and helped locate merchandise based on customer needs and desires.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
05/2016 to 10/2016
Hotel Concierge/Customer service representative Camp Lucy Dripping Springs, TX Greeted and registered guests and issued room keys.
Processed guest payments for room charges, food and beverage charges and phone charges.
Performed concierge services for hotel.
Answered department telephone calls, using correct salutations and telephone etiquette.
Greeted all guests in a courteous and professional manner.
Fostered strong working relationships with all hotel departments.

Processed credit card transactions during the checkout process.
Referred guests to local restaurants and recommended attractions in the area.
01/2015 to 01/2019
Photographer Assistant Fotohogg Photography Dripping Springs, Texas Collaborated successfully with a variety of personalities and work styles.
Help photograph special events, including weddings, parties and school portraits. Enthusiastic about helping clients feel good in their clothes. Expert in consulting with clients to assess individual needs and develop flattering styles. Conducted fittings with models. Contributed ideas during strategic and conceptual brainstorming sessions. Conducted all photo shoots in a calm and professional demeanor. Explained price and package details to customers. Cropped, manipulated and performed color-balance for final images. Improvised photographic methods and techniques.
Planned and produced marketing materials, including catalogs.
Education
2016
High School Diploma: General Dripping Springs High School Dripping Springs, TX, United States Graduated two years early with hard work and dedication. Am planning on attending college in 2019.
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Professional Summary

Licensed physical therapist and certified athletic trainer with 20+ years of experience committed to providing patients with excellent therapeutic interventions utilizing hands-on techniques. Driven to achieve exceptional patient outcomes and restoration of function.

Skills
  • Organizational, time management and planning skills
  • Good problem solving skills to identify and prioritize issues in a responsive manner and implement and execute action plans on a timely basis
  • Orthopedics specialist
  • Specialization in sports injuries and therapy
Work History
Staff Physical Therapist 08/2018 to Current
Banner Physical Therapy Phoenix, AZ
  • Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans
Center Manager/Physical Therapist 06/2007 to 07/2018
NovaCare Rehabilitation Hammonton, NJ
  • Devised and deployed successful marketing strategies, dramatically boosting clinic ranking
  • Directed daily operations at busy outpatient orthopedic clinic
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
Administrator/Physical Therapist 06/1999 to 05/2007
HealthSouth at Stetson University Deland, FL
Physical Therapy Director/Physical Therapist 09/1997 to 06/1999
Rehability Center Sanford, Deland, FL
Physical Therapist 06/1997 to 09/1997
Millard Fillmore Spine & Rehab Williamsville, NY
Physical Therapist 05/1997 to 05/1997
Greater Buffalo PT Williamsville, NY
Physical Therapist 04/1995 to 04/1997
Rehability Center Deltona, Deland, FL
Physical Therapist 06/1994 to 04/1995
Rehability Center at Harbor Hill Middletown, CT
  • Evaluated and treated patients in a skilled nursing/intermediate care facility
Education
Bachelor of Science: Physical Therapy 1994 State University of New York at Buffalo Buffalo, NY, USA
Bachelor of Science: Exercise Science 1989 State University of New York at Buffalo Buffalo, NY, USA
Certifications
  • Licensed physical therapist, State of Arizona
  • Certified Athletic Trainer
Affiliations
  • National Athletic Trainers' Association (NATA)
Awards
  • Who's Who Among Professionals and Executives
  • HealthSouth Service Award, March 2004
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Professional Summary

With over eight years of experience in Radiation Oncology, a motivated graduate level professional seeking a position as a Medical Dosimetrist. Versatile, goal oriented, and a collaborative individual with a comprehensive clinical background. Extensive experience as a radiation therapist and transitioned into Medical Dosimetry with a meticulous approach and advanced clinical training.

Work History
Edward Elmhurst Health - Medical Dosimetrist, CMD Naperville, IL 08/2018 - 06/2020
  • Provide input for development and implementation of treatment planning techniques and protocols
  • Collaboratively work with radiation oncologists, physicists and therapists to develop effective treatment plans
  • Adept in using ARIA version 13.7, Eclipse TPS, PACS, and EPIC EMR
  • Skillful in IMRT, VMAT, 3D conformal, DIBH, Vision RT program, 4DCT planning while meeting clinical guidelines and protocols
  • Adept in image fusion including CT, MRI, and PET image registrations using Eclipse and Mirada fusion software
  • Skilled in efficiently and accurately managing contouring, treatment planning, and treatment preparation of patients from the time of CT Sim to VSIM
  • Actively participate in and identifying opportunities for performance improvement for RTs
Dupage Medical Group - Radiation Therapist Lisle, IL 09/2015 - 07/2018
  • Provided training to the team in SBRT/ SRS treatment procedures and simulations
  • Proficient in use of Varian TruBeam treatments, including QA and minor service mode applications
  • Providing training to other staff/employees in OSMS/ Vision RT software program and treatments for SRS/SBRT and DIBH patients
  • Efficiently worked with a fast paced, high daily volume of 70-80+ patients
  • Managed chart checks for patients treatments on a weekly basis
  • Skillful in knowledge regarding insurance and billing
Advocate Christ Medical Center - Radiation Therapist Oak Lawn, IL 03/2015 - 07/2018
Mt. Sinai Hospital - Radiation Therapist Registry Chicago, IL 02/2015 - 05/2017
Adventist Midwest Health - Radiation Therapist Registry Hinsdale, IL 09/2014 - 02/2016
Kishwaukee Hospital Cancer Center - Radiation Therapist Dekalb, IL 09/2012 - 12/2015
Rush Copley Medical Center - Radiation Therapist Registry Aurora, IL 12/2012 - 07/2014
Meadowbrook Manor- Alzheimer's Unit - Certified Nursing Assistant Bolingbrook, IL 07/2010 - 05/2011
  • Skilled in geriatric care and recognizing the needs of immobilized patients and in proper transfer methods using lifts/hoyers.
  • Succeeded in aiding in therapy, diet, and body mechanics of patients and Alzhiemer residents
AFFLIATIONS
  • Medical Dosimetrist Certification Board (ID#:).
  • American Registry of Radiologic Technologists Board Certification (ID#:506159).
  • IEMA IDNS certification (ID#: 42).
  • Illinois Department of Public Health, Certified Nursing Assistant.
  • CPR/BLS and AED Certified.
  • Member of American Society of Radiologic Technologists. 
  • Member of Chicago Area Radiation Therapists.
  • Multilingual in English, Urdu, and Hindi.
Education
2018 Grand Valley State University Grand Rapids, MI Master of Science: Medical Dosimetry
  • Cumulative GPA 3.88.
2012 Northwestern Memorial Hospital Chicago, IL Bachelor of Science: Certification in Radiation Therapy
  • Cumulative GPA 3.82.
2011 Benedictine University Lisle, IL Bachelor of Science: Biology
  • Cumulative GPA 3.75.
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Professional Summary
Professionally trained Respiratory Therapist with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs.
Skills
  • Professional bedside manner
  • Adept at prioritizing/managing deadlines
  • Patient-focused care
  • Tracheotomy care comprehension
  • BLS Instructor
  • Competent in physical assessments
Work History
Respiratory Therapist, 07/2015 to Current
University Of Louisville HospitalLouisville, KY
  • Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
  • Assisted patients with multiple chronic diagnoses including COPD and asthma.
  • Accurately documented all elements of respiratory assessment assessment, treatments, medications, discharge instructions and follow-up care.
  • Utilized strong assessment skills to determine necessary patient care.
  • Assessed patients and documented their medical histories.
Respiratory Therapist, 06/2007 to 05/2015
National Institute of HealthBethesda, MD
  • Provide emergency care, such as artificial respiration, external cardiac massage, or assistance with cardiopulmonary resuscitation.
  • Read prescription, measure arterial blood gases, and review patient information to assess patient condition.
  • Monitor patient's physiological responses to therapy, such as vital signs, arterial blood gases, or blood chemistry changes, and consult with physician if adverse reactions occur.
  • Documented patient information obtained from interviews.
  • Performed monthly inventory and maintained office and medical supply counts.
  • Implemented new floor assignments based on evaluation of staffing requirements.

Respiratory Therapist, 11/2000 to 07/2005
Respiratory Health ServicesTownson, MD
  • Enforce safety rules and ensure careful adherence to physicians' orders.
  • Monitor patient's physiological responses to therapy, such as vital signs, arterial blood gases, or blood chemistry changes, and consult with physician if adverse reactions occur.
  • Explain treatment procedures to patients to gain cooperation and allay fears.
  • Work as part of a team of physicians, nurses, or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
Respiratory Therapist, 05/1998 to 10/2000
University of Maryland Medical CenterBaltimore, MD
  • Set up and operate devices such as mechanical ventilators, therapeutic gas administration apparatus, environmental control systems, or aerosol generators, following specified parameters of treatment.
  • Monitor patient's physiological responses to therapy, such as vital signs, arterial blood gases, or blood chemistry changes, and consult with physician if adverse reactions occur.
  • Provide emergency care, such as artificial respiration, external cardiac massage, or assistance with cardiopulmonary resuscitation.
  • Maintain charts that contain patients' pertinent identification and therapy information.
Respiratory Therapist, 01/2016 to Current
Accurate Healthcare Professionals2200 Buechel Avenue #101 Louisville, KY 40218
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs.
  • Documented patient information obtained from interviews.
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow.
  • Contributed substantially to successful department JCAHO accreditation.
  • Provided patient education.
Affiliations

American Association of Respiratory Care

American Heart Association

Education
Bachelor Health Science: Health Science, Current
Quinnipiac Online University - Hamden, CT
  • Continuing education in Health Science
  • Emphasis in Healthcare Management
Associate of Applied Science: Respiratory Therapy University of District of Columbia - Washington, DC