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Skillful Spa Therapist resume

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Summary

As a licensed physical therapist assistant for over 26 years, my skills include:

-providing patient care under the supervision of a licensed physical therapist

-daily documentation and re-evaluations utilizing Raintree software

-utilizing biofeedback for patient education and treatment

-providing quality assurance checks on a monthly basis

-treating a variety of age groups ranging from pediatrics to geriatrics

-supervising patients in aquatic therapy programs

-managing pool chemicals and equipment required for providing aquatic therapy

Licenses

Registered Physical Therapist Assistant currently in the following states:

-Pennsylvania

-Virginia

-South Carolina

-Alabama

-Georgia

  • BLS - Basic Life Support
Education and Training
Penn State Universary Mont Alto, PA, United States Physical Therapist Assistant, 1993
Experience
Drayer Physical Therapy Institute (Upstream Rehab) Physical Therapist Assistant/Travel PTA | Staunton, VA 06/2007 to Current

I have worked as a travel PTA with the company from June 2007 until March of 2019. In March 2019 I stopped travelling and became a permanent staff member in Staunton, Va. I have provided treatment within the scope of practice as defined by states law in an outpatient setting. I have served as a liasan between patients and physicians to assist patients in understanding their treatment plans and diagnoses. Instructed patients and family members on proper discharge care. Worked as part of team to execute proper care of body mechanics and safety of patient.

Healthpro Heritage PRN PTA | Harrisonburg, VA 10/2019 to Current

As a PRN home health PTA I have traveled to patient's homes to administer simple range of motion and strengthening exercises. I have performed daily documentation and billing in accordance with with the POC outlined by the supervising therapist.

Compass Rehab Solutions Travel Physical Therapist Assistant | Middletown, CT 10/2006 to 06/2007 Provided patient care in various skilled nursing facilities as a travel PTA.  Provided daily documentation on patient progress.  Coordinated with fellow heath care providers in the treatment of patients. Educated patients and families in discharge planning.
Tandem Rehabilitation Physical Therapist Assistant | Pensacola, FL 03/2006 to 09/2006

Provided treatment care and daily documentation for patients at a skilled nursing facility. Collaborated with fellow clinicians on appropriate treatment progression. Attended family care planning meetings with fellow health care providers to educate families on discharge planning.

Drayer Physical Therapy Institute Physical Therapist Assistant | Altoona, PA 05/2004 to 03/2006 Assisted in providing quality patient care under the supervision of a licensed physical therapist in an outpatient setting.  Provided treatment to patients ranging from pediatrics to geriatrics with a variety of diagnoses.  Collaborated with supervising therapist for treatment progression. Provided patient education in their diagnosis and provided home exercise instruction.  Served as quality assurance designate and educated staff on HIPPA and OSHA regulations.
Joyner Sportsmedicine Physical Therapist Assistant | Altoona, PA 12/1997 to 04/2004 Provided treatment within scope of practice as defined by state law.  Educated patients about their treatments and diagnoses.  Worked as part of team to execute proper care of body mechanics and safety of patient.   Supervised aquatic therapy programs and maintained pool chemicals and equipment.
Hillview Health and Rehabilitation Center Physical Therapist Assistant | Altoona, PA 09/1997 to 12/1997 Provided treatment within scope of practice as defined by state law in a skilled nursing facility.  Educated patients  and their families about their treatments.
Keystone Rehabilitation Systems Physical Therapist Assistant | Altoona, PA 08/1993 to 08/1997 Worked as part of team to execute proper care of body mechanics and safety of patient in an outpatient setting. Educated patients about their treatments and diagnoses.   Documented daily notes on patient progress and consulted with supervising physical therapist on patient progression and discharge planning.
Community Service
I volunteer with the Marine Corps Toys for Tots program. I have also volunteered for Habitat for Humanity.  I enjoy volunteering at local races to give back to the running community.

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Job-winning Spa Therapist resume

This resume is created in 7 minutes.
Summary
Over 10 years of experience providing thorough and skillful support to senior executives. Highly organized and detail-oriented. Work well under pressure to accomplish overall objectives, administration, supervision, employee service, employee counseling, training, budgets. improving efficiency, productivity and organizational consistency. Successful in project management and particular skill in establishing rapport with people from diverse backgrounds
Languages
Fluent in English, and Spanish
Skills

Able to speak, read and write in  English and Spanish. Excellent written and verbal skills, flexible, adaptable, efficient   and able to operate under pressure.

Experienced in the following, Microsoft Office Suite, TIMESAVER, UNIFOCUS, HOTSOS, ADACO, OPERA, MICROS, DOMETIC & SMART CUBE Minibar Systems, CARPEDIA (labor management), EVENTION, CITRIX XEN, ATLAS, AVENDRA, Success Factors , PMS, and MYSTIQUE
Education and Training
Southern College Orlando, FL

Southern College  September 1999- March 2001

Studies in Business and Administration

Experience
06/2018 to Current
Spa Purchasing Coordinator and Dispensary Tech The Ritz-Carlton Spa Orlando, FL
  • Responsible for purchasing  operating supplies for the largest spa in The Ritz-Carlton brand.  Established relationships within the industry to ensure we received the best pricing on our supplies. 
  • Obtained purchased items by forwarding orders to suppliers and monitored expedited orders
  • Authorized payments for purchases and kept information accessible by sorting and filing documents, while staying within our budgets.
  • Diminished project gaps, ensuring smooth inventory workflow while reducing task duplication.
  • Conducted cost per treatment analysis to address perceived value opportunities  which led to changes to improve our profit margin.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.


01/2016 to 06/2019
IRD Agent The Ritz-Carlton Orlando, Grande Lakes Orlando, FL
  • Managing guest requests, opportunities, and orders, responsible for ADACO food, paper, retail, and beverage orders for IRD and EDR,  recording and tracking of all Ritz-Carlton VIP amenities, assisted with training.
09/2010 to 03/2015
Assistant Room Service Manager Loews Portofino Bay Orlando, FL
  • Reinvigorated the amenity program, oversaw minibar transactions and the minibar department, processed payroll, controlled labor, trained new leadership, rolled out new room service and minibar menus.
  • Created weekly schedule, coached and counseled team members, conducted department meetings, spot checked employees.
  • Managed 30+ team members.
  • Facilitated tips on tips and beverage compliance classes on a quarterly basis.
  • Conducted and participated in bank, food, beverage, culinary inventories.
  • Vice president, of the Portofino Quality Assurance Committee.
12/2009 to 09/2010
Assistant Beverage Manager Loews Portofino Bay Orlando, FL
  • Managed two bar outlets and service bar, developed menus, monitored payroll, completed inventory, and performed bank audits.
  • Managed a team of 15
02/2008 to 12/2009
Assistant Star Service Manager Loews Portofino Bay Hotel
  • Created weekly schedule, coached and counseled team members, conducted department meetings, spot checked employees, payroll, amenities,  managed 30+ employees. Specialized in VIP amenities
05/2007 to 02/2008
Gelateria/Sal's Market Deli Supervisor Loews Portofino Bay Orlando, FL
  • Created schedules, tracked Market Metrix, trained new team members, processed payroll, reinvigorated menu and retail selections.
06/2005 to 07/2006
Star Service Dispatcher Loews Portofino Bay Orlando, FL
  • Logged and distribute orders to the servers, assign side work, log and assemble amenities, organize and execute room drops.
Activities and Honors
Milkshake Moment- January 2018- Ritz Carlton Orlando, Grande Lakes
Lightning Strike recipient- January 2018- Ritz Carlton Orlando, Grande Lakes 
100% in BSA audit- December 2017- Ritz Carlton Orlando, Grande Lakes
Five Star First Quarter Nominee- 2017- Ritz Carlton Orlando, Grande Lakes
Vice President of QAC (Quality Assurance Committee) 2013-2014- Portofino Bay Hotel
Manager of the Quarter-Loews Portofino Bay Hotel 2013 (4th quarter)

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Experienced Spa Therapist resume

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Summary
High-energy courteous Front Desk Agent possessing strong knowledge of the hospitality field and exceptional customer service skills. Enthusiastic, friendly and personable demeanor with a knack for organization and efficiency. Passionate about customer satisfaction! Personable and responsible with experience in customer service. Solid team player with upbeat, positive attitude. 
Highlights
  • Reliable and punctual
  • Excellent communication skills
  • Friendly
  • Cheerful and energetic
  • Approachable
  • Complex problem solver
  • Engaging
  • Self-motivated
  • Excellent team player
  • Excellent workflow management
  • Professional and polished presentation
  • Hospitality services 
  • Professional and polished presentation
  • Calm under pressure
  • Listening skills 
Experience
01/2019 to 07/2019
Spa Coordinator The Spa at Four Seasons Hotel Austin Palm Beach, FL      Promoted to leadership position after three months in position. Managed all front desk operations for busy high-volume hotel Forbes five star spa, Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. Monitored reservations to track incoming parties and special events.Arranged special accommodations for guests to maintain optimal satisfactionHandled payment processing duties and provided customers with receipts and proper bills and change.Balanced accounts and conducted nightly audits to keep bookkeeping current.Posted room charges such as food, liquor and telephone calls based on individual customer actions.Balanced accounts and conducted nightly audits to keep bookkeeping current.
08/2018 to 01/2019
Front Desk/ Sales Orangetheory Fitness Lakeway, TX Initiated friendly conversation with each customer to determine level of assistance required.
Explained and promoted services, programs, and classes to members and guests.
Drove sales through suggestive selling and by promoting add-on purchases.
Designed and suggested new display ideas to improve accessibility to merchandise
Maintained a friendly, outgoing personality to promote a positive work environment and satisfy customer needs. .
Promoted brand through event marketing, demonstrations and sales.
10/2016 to 01/2017
Retail Sales Associate Lululemon Austin, TX
Initiated friendly conversation with each customer to determine level of assistance required.
Promoted brand through event marketing, demonstrations and sales.
Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
Seasonal Sales Staff
10/2016 to 02/2017
Customer Service Representative Nordstrom Barton Creek Square Austin, TX Computed accurate sales prices for purchase transactions.
Achieved high sales percentage with consultative, value-focused customer service approach.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Worked as a team member performing cashier duties, product assistance and cleaning.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Expressed appreciation and invited customers to return to the store.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Earned “Top Seller” for two consecutive quarters.
Assisted customers in finding out-of-stock items.  
Recommended, selected and helped locate merchandise based on customer needs and desires.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
05/2016 to 10/2016
Hotel Concierge/Customer service representative Camp Lucy Dripping Springs, TX Greeted and registered guests and issued room keys.
Processed guest payments for room charges, food and beverage charges and phone charges.
Performed concierge services for hotel.
Answered department telephone calls, using correct salutations and telephone etiquette.
Greeted all guests in a courteous and professional manner.
Fostered strong working relationships with all hotel departments.

Processed credit card transactions during the checkout process.
Referred guests to local restaurants and recommended attractions in the area.
01/2015 to 01/2019
Photographer Assistant Fotohogg Photography Dripping Springs, Texas Collaborated successfully with a variety of personalities and work styles.
Help photograph special events, including weddings, parties and school portraits. Enthusiastic about helping clients feel good in their clothes. Expert in consulting with clients to assess individual needs and develop flattering styles. Conducted fittings with models. Contributed ideas during strategic and conceptual brainstorming sessions. Conducted all photo shoots in a calm and professional demeanor. Explained price and package details to customers. Cropped, manipulated and performed color-balance for final images. Improvised photographic methods and techniques.
Planned and produced marketing materials, including catalogs.
Education
2016
High School Diploma: General Dripping Springs High School Dripping Springs, TX, United States Graduated two years early with hard work and dedication. Am planning on attending college in 2019.