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Summary

Customer-oriented leader with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Skills
  • Tax preparation
  • Project coordination
  • Agile work processes
  • Business development support
  • Data extraction and synchronization
  • Presentation design
  • Coding
  • Issues resolution
  • Software testing
  • Concept development
  • Leadership training
  • Scheduling
  • Training and development
  • Customer relations
  • Professional demeanor
  • Event coordination
  • Interpersonal communications
  • Self-directed
  • Ability to prioritize
Experience
Office Manager
January 2019 to Current
HR Block Sacramento, CA
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives
  • Trained and mentored staff members in company policies, daily task execution and company standards of operation
  • Handled supply purchases and inventory management for office operations and equipment maintenance
  • Managed daily operations within Tax office by supporting continuous delivery of excellent services and care
  • Greeted visitors promptly and directed to correct locations
  • Trained associates on best practices and protocol while managing teams to ensure optimal productivity
Data Processing Manager
January 1994 to December 2013
State Of California, Department Of General Service Sacramento, CA

Waiter for lodge events; dishwasher; inventory management;event host;other duties as assigned.

  • Oversaw IT projects, including requirements analysis, milestone management and stakeholder relations
  • Achieved client vision and objectives through effective strategy development and execution in coordination with management teams
  • Connected with customers regularly to relate any system changes and integrate customer feedback into improvement processes
  • Managed implementation of application developments by collaborating with overseas technical teams
  • Supported IT application development, application support, system integration and system administration projects
  • Provided onsite training
  • Wrote scopes, requirements
Programmer
October 1987 to January 1994
State Of California, Department Of General Service Sacrmento, CA
  • Uncovered system issues by troubleshooting hardware and testing code at project intervals
  • Designed software configuration to meet multiple website system hosting requirements
  • Performed functional, non-functional, regression and performance tests for updated systems
  • Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes
  • Cooperated with other project partners to develop system analysis and new system design based on client specifications
  • Developed custom software solutions for DGS clients
Education and Training
Bachelor of Science : Computer Science, May 1985 National University Sacramento, CA
Certificate : Executive Training, June 2013 Information Technology Academy Sacramento, CA
This resume is created in 7 minutes.
Summary

Self-motivated professional with outstanding oral and written communication skills. Highly knowledgeable in troubleshooting computer hardware, software, and network issues. Skilled in tackling problems in unique ways to develop innovative solutions. Experienced in imaging, printers, memory, hard drive, and Ethernet cables. History of going above and beyond to achieve notable results.

Skills
  • Windows Server 2016 R2
  • Technical help desk experience
  • VTC -Skype, Webex, Click Share, Zoom
  • Active Directory
  • Office 365, One Drive, SharePoint
  • Excellent problem-solving abilities
  • LAN /WAN
  • OSI Layers
  • Timeline management
  • Service ticket tracking, Remedy, Jira, SAP
Professional Experience
Palantir Technologies Washington, DC Technical Support 06/2017 to Current
  • Install, configure, deploy, and upgrade computer hardware and software and manage phones/smartphones with MDM system.
  • Provide user level technical support for 400+ users( on premise/off-site).
  • Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
  • Troubleshooting LAN /WAN problems.
    Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Responsible for system imaging through Norton Ghost/Windows PE.
  • Remote client support via RDP/Desktop Authority.
  • Manage domain user accounts through 2016 Active Directory (account lockout, security, group permissions, DC replication).
Amazon Web Services Sterling, VA Data Center Technician II 12/2016 to 07/2017
  • Installed and/or removed of mounting rails and/or mounting brackets inside hardware racks along with cable management attachments.
  • Performed server configuration, and firmware, drivers and software upgrades.
  • Performed various hardware modification and replacement, including but not limited to NIC, RAM memory, hard disk drives, and cooling fans.
  • Installed various network equipment including but not limited to the following: Cisco Nexus, Juniper MX Series, and Quanta Switches.
  • Properly troubleshooted and replaced QSFP+ SFP+, XENPAK, X2 optics.
  • Properly troubleshoot and ran new cables: Single Mode, multi-mode, Break out fiber, and OM3.
  • Updated images, firmware, and operating systems on routers and switches.
  • Carried out system administration tasks such as software installation/updates, security patches, and hardware maintenance.
JP Morgan & Chase Ashburn, VA Data Center Technician 12/2013 to 11/2016
  • Received and resolved Tier 1 and Tier 2 customer requests via Phone, e-mail and internal ticket system, escalating alerts to appropriate personnel, rebooting servers and network devices
  • Installed, configured and test software and hardware
  • Properly processed all Service Requests including tracking of incident time, materials
  • Installed, tested, and cable labeling (CAT5-CAT7) and fiber (SM and MM) using standard data center protocols and using cable management and structured cabling systems
  • Installed and validated servers, network infrastructure, and supporting hardware in a mission-critical data center, while ensuring proper Rack/Cable/Switch/Power/Cooling metrics are maintained
Education and Training
Bachelor of Science: Computer Network and Cyber-Security 05/2017 University of Maryland University College United States
  • Graduated with Honor Roll
  • 3.8 GPA


This resume is created in 7 minutes.
Career Objective

I am seeking a teller position with Wells Fargo, where I can interact with guests, to focus on providing exceptional service and build relationships; to also share ways Wells Fargo can help to meet their financial needs. I want to showcase my knowledge and experience in a working environment as a part of a team to help guests succeed financially succeed financially, by introducing customers to another branch team member or sharing digital options that may make banking easier for them, and accurately and efficiently processing transactions.

Skills
  • Customer service focus with experience handling complex transactions across multiple systems
  • Ability to influence, educate, and connect guests to technology
  • Ability to interact with integrity and professionalism with guests and team members
  • Ability to meet or exceed performance objectives
  • Experience working with others on a team to meet customer needs
  • Cash handling experience
  • Ability to follow policies, procedures, and regulations
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Well-organized, independent and able to prioritize in a fast paced environment
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
  • Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
Work History
Return Rep. 06/2018 to Current
The Hertz Corp. (Hertz/Dollar-Thrifty Car Rentals) Santa Ana, CA
  • Greeting customers returning their rental cars to the return lot
  • Inspect vehicles for any significant body damage
  • Take note of current mileage-in, during return process
  • Take note of current fuel gauge reading
  • Take note of any mechanical/technical problems with a vehicle being returned
  • Guide customers through process of Incident Report during event of accident on car
  • Input all necessary data into DASH software
  • Close out customers' rental contracts, and either print/email receipts (based on customer preference)
  • Answer any customer concerns and/or inquiries
  • Carry out rental exchanges for customers
  • Shuttle customers to airport terminal from rental lot
  • Move cars around to various locations as needed
  • Pre-assign vehicles as needed for customers with reservations
  • Perform frequent lot checks to assure vehicles have been properly keyed-in and are parked in correct stalls
  • Vehicle exchanges for customers when necessary
Sales Advisor 05/2017 to 09/2017
24 Hour Fitness Irvine, CA
  • Welcomed every guest that walked through the front door
  • Assisted each guest with signing in through front desk kiosk, where I would help the individual to realize his/her fitness goals if they didn't have one at the moment, and to also gather contact information
  • Handed out brochures as a sort of introduction to our facility and the different amenities/services we have to offer
  • Would introduce each guest to each representative of our team, starting with our club's GM first
  • Proceeded by taking guest on a tour of our club with the result of building up the value in having a membership with us, by getting to know the individual on a more person level, rather than just a business transaction, going into more detail on how we would go about ensuring that potential member would accomplish those fitness goals and feel great doing so, with the help of personal training
  • Once tour finished, I would seat each guest at my desk to go over different membership options and pricing, and would continue to emphasize the importance and benefits of personal training, on top of explaining our method of implementing it
  • Listened to guests and overcame objections using taught sales training techniques
  • Enrolled/ re-enrolled new and current members
  • Constantly notified members of all current and upcoming in-club deals and promotions
Data Entry Processor 03/2016 to 08/2016
Deliver-It Norwalk, CA
  • Unloaded delivery trucks holding nightly shipments
  • ​Scanned and printed labels to apply them to packages
  • Inputimportant information regarding shipping information into computer system
  • Sorted packages into various route bins to be shipped tocorrect destinations
Barista/Cashier 03/2014 to 09/2014
Starbucks Irvine, CA
  • Memorized recipes for specialty coffee beverages and seasonal offerings
  • Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
  • Prioritized orders while managing interruptions
  • Complied with standards for merchandising, stocking, and storing product
  • Cleaned counters, machines, utensils, and seating areas daily
  • Constantly expanded personal knowledge of coffee styles and varieties
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Controlled lines with quick, efficient service
  • Prepared coffee, straightened up chairs and tables, opened register, and carried out other opening and closing procedures
Education
Some College (No Degree): Business Orange Coast College - Costa Mesa, CA
  • Business Law
  • Intro to Business
  • Micro and Macro Economics
  • Financial and Managerial Accounting
This resume is created in 7 minutes.
Skills

• Active directory

• Extensive macOS/IOS experience

• Reverse engineering

• Android reverse engineering

• Mobile forensics

• Python

• C++ /Java

• HTML/CSS

• Network design and troubleshooting

• Threat modeling

• Threat hunting

• Situational leadership

• Employee development

• Dealing with ambiguity

• Drive for results

• Attention to detail

• Action oriented

• Extensive Windows server experience

• Security log management

• Patch management

• Web application penetration testing

Certifications

Offensive Security Certified Professional (OSCP)

CompTIA Security+

Work History
Software Quality Assurance Analyst, 03/2019 to Current
Stratacache Inc. Dayton, Ohio
  • Identified and tracked defects with Jira and supported developers in resolving problems by completing additional tests
  • Developed software to help assist in the automation of functional and regression testing
  • Trained developers and quality assurance team members in automation programs and processes
  • Created detailed test cases for use on client projects
Computer Scientist, 04/2018 to 02/2019
Tenet3, LLC Dayton, Ohio
  • Performed web application penetration testing
  • Performed hardware / software reverse engineering 
  • Created Appsec policies and process for devops team
  • Developed company penetration testing methodology
Operations Specialist, 02/2015 to 04/2018
Apple Inc.
  • Supervise Back of House Operations Team
  • Maintaining SAP database for Apple Store: The Greene
  • Auditing inventory daily for variances, and taking corrective action
  • Exceeding inventory goals for all bi-annual inventories
  • Process and control inventory & procedures
  • Oversee all ISU (In Store Use) products on a daily basis
  • Troubleshoot all technical issues
  • Manage product launches efficiently
  • Process all shipments (inbound and outbound)
Security Researcher, 05/2017 to 08/2017
Wright State University
  • Created software to help simplify malware reverse engineering for students new to the topic
Technical Specialist, 06/2014 to 02/2015
Apple Inc.
  • Conducted hardware and software troubleshooting and rebuilt Apple brand loyalty with customers
  • Strategized new company best-practices to not only repair devices, but more importantly, repair relationships
  • Internal solutions for managing client history, repairs, escalations, and appointments
  • Resolved virus and malware issues
  • Restored data, operating system files, documents and drivers
Consultation Agent, 10/2013 to 06/2014
Geek Squad (Best Buy)
  • Assist clients with technology and computer issues by performing initial troubleshooting, managing the check-in and check-out experience for clients and helping find the complete solution for their tech problems
Certified Photo Technician, 09/2006 to 10/2013
Walgreens
  • Customer service, cash handling, repair and maintenance of Fuji photo equipment, photo developing, loss prevention, stocking, general store conditioning, conflict resolution.
Capstone Project Manager, 03/2011 to 08/2011
Gospel Mission, Inc.

Revamped their current fiber Infrastructure. To provide a more robust and Fault-tolerant network. Duties include: 

  • Project manager.
  • Network design. 
Education
Bachelor of Arts: Computer Science, 2019
Wright State University - Dayton, Ohio
  • President of the Wright State Cyber Security Club
  • 1st place Day-Con 2016 Packet Wars CTF
  • Team Captian of Wright State ANL Cyber Defense Competition Team
Associate of Applied Science: Computer Information Systems- Network Management Sinclair Community College - Dayton, Ohio