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Professional Summary
Customer Service Professional who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
  • Superb interpersonal skills
  • Detail-oriented
  • Payroll processing
  • Excellent customer service skills
  • POS systems
  • Staff training and development
  • Opening and closing procedures
  • Goal-oriented
Work History
Security Lead 06/2015 to Current
Allied Universal Security(Formerly Securitas) Chicago, IL
  • Oversees security officers and manage administrative duties, including scheduling and performance evaluations.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Kept team compliant with security protocols and appearance standards.
  • Submitted documentation for weekly payroll, managed schedules and enforced policies.
  • Recorded incident reports with detailed accounts of occurrences.
  • Interview Potential candidates for hire
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
  • Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
  • Directed Pedestrian traffic during protest.
Operations Manager 11/2010 to 07/2016
Sports Authority Chicago, IL
  • Hired, trained and evaluated personnel in sales and marketing.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Scheduled and led weekly store meetings for all employees.
  • Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Gathered personnel records from all employees from each department.
Sales Associates 11/2014 to 06/2015
AT&T Chicago, IL

  • Contributed to team success by exceeding team sales goals by [15]%.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Built relationships with customers to increase likelihood of repeat business.
High School Diploma Expected in 08/2021 Eastern Gateway Community College - Steubenville, OH
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Education and Training
Master of Business Administration: Economics, Entrepreneurship 2018 EMORY UNIVERSITY, GOIZUETA BUSINESS SCHOOL, Atlanta , GA , USA
  • Goizueta Teacher's Assistant for four graduate-level Entrepreneurship courses
  • Consortium for Graduate Study in Management
  • Goizueta Veterans Club
  • Goizueta Leadership Coaching Fellow 
Bachelor of Science: Business Management 2009 THE UNITED STATES MILITARY ACADEMY, West Point, NY
  • Business Management Cadet Company Commander, Commanded 200+ cadets
  • Captain, USMA Bowling Team
Biotest Pharmaceutical Corporation Hinesville, GA Center Manager 01/2019 to Current
  • Managed plasma center operations, staffing, budgeting, meeting and exceeding target goals
  • Adhered to standard operating procedures (SOPs), and adherence to various regulatory agencies (including but not limited to PPTA, GHA, and FDA).
  • Addressed day-to-day operational procedures, compliance issues, level of staffing, and employee issues and concerns.
  • Implemented proper controls, plans and marketing approaches in order to met preset annual company plans.
  • Represented the company's image within the business and local community, as well as attend to public relations issues.
  • Managed payroll via Paycom, scheduling, hiring and firing of company employees.
UPS Atlanta, GA Project Manager (Fellowship) 06/2017 to 07/2017
  • Responsible for enhancing the veteran recruiting efforts of UPS by advising the Head of Human Resources on the most efficient method in which to use funds to expand the UPS veteran recruitment program.
  • Synchronized efforts across the organization by coordinating with several departments within UPS to develop a unified and cohesive plan of recruiting expansion.
  • Relied on extensive military network to establish lasting relationships between the US Army and UPS that will yield high quality transitioning veterans reentering the civilian labor force and prepared to start employment with UPS.
HEADQUARTERS, UNITED STATES ARMY FORCES COMMAND Fort Bragg, NC Captain, Executive Officer to a Major General 05/2015 to 05/2016
  • Senior U.S. Army headquarters for 800,000+ soldiers and civilians. Enhanced unit personnel readiness by providing operational assistance to the Major General on development and execution of programs, plans, and policies.
  • Managed a staff of seven administrative personnel and ensured quality compliance through detailed inspections. 
  • Coordinated scheduling, travel, budgeting, and resource management to include all special mission support.
Captain, Ready & Resilient Division Action Officer 05/2014 to 05/2015
  • Initiated the US Army Special Forces Command Ready & Resilient campaign and program equities designed to provide the Army with combat-ready soldiers.
  • Recognized unit deficiencies and presented key policy guidance to Army Generals to optimize soldier readiness. 
US Army Adjutant General Captain's Career Course Fort Jackson, SC 01/2014 to 05/2014
  • Acquired advanced military human resource skills.
  • Engaged in multi-tiered military planning and battlefield analysis.
  • Utilized the military decision-making process to develop sophisticated  strategic plans of support and command & control to warfighters. 
7th SPECIAL FORCES GROUP Kandahar, Afghanistan Battalian S1, Human Resources Liaison for 3rd Operations Kandak 05/2013 to 01/2014
  • Trained Afghan soldiers on property accountability, personnel accountability, promotions and evaluations, pay and compensation.
  • Recovered over a million dollars of lost equipment that had previously been lost by Afghan soldiers.
7th SPECIAL FORCES GROUP Eglin Air Force Base, FL Captain, Airborne Battalion Director of Human Resources 05/2011 to 11/2013
  • Supervised a staff of seven enlisted HR professionals in combat operations.
  • Developed unit's Personnel Services appendix that outlined casualty, postal, financial operations, and a personnel accountability system boasting <2% variance for 950+ deployed personnel while in Afghanistan.
  • Processed 600+ combat awards with a <1% resubmission rate compared to the average resubmission rate of 50%. 
  • Orchestrated a Congressional-mandated move of 4,000+ soldiers and families from Fort Bragg, North Carolina to Eglin Air Force Base, Florida.
  • Catalyzed the growth and manning of the Army's newest Special Forces battalion ahead of all Department of the Army benchmarks through specialized recruitment and placement.
  • Coordinated with multiple senior-level commands and installations across the Army and Air Force to maximize troop support as the senior 7th Special Forces Group liaison.
First Lieutenant, Airborne Assistant Director of Human Resources 12/2010 to 04/2011
  • Served as lead HR officer managing a staff of seven enlisted professionals and developing strategic relationships.
  • Maintained accountability for 1.5 million+ dollars in software and US Army capital. 
160th SIGNAL BRIGADE Camp Arifjan, Kuwait Second Lieutenant, Assistant Director of Human Resources and Public Affairs Officer 11/2009 to 11/2010
  • Conducted direct battle command support and communication to five countries including Iraq and Afghanistan.
  • Executed key HR functions to include personnel accountability, congressional inquiries, and legal actions. 
Activities and Honors
  • PHR candidate (May 2019)
  • Master certified (150+ hours) to Teach English as a Foreign Language (TEFL).
  • Awarded a Bronze Star Medal for distinguished service while in combat.
  • Awarded two Meritorious Service Medals for exceptional military service.
  • Goizueta Business School Dean's List Fall 2017.
  • Volunteered for Habitat for Humanity and Relay for Life.
  • Competed in bowling and fishing tournaments.
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Professional Summary

Superior communication skills include ability to relate, persuade, and express both verbally and in writing.

Excel in fast paced, high volume environment. Reliable listener able to collaborate and create solutions.

Ability to adapt and learn business situations quickly.

  • Strong verbal communication with businesses and customers via phone or face to face.
  • Able to respond to complex or critical customer issues.
  • Maintain accurate and complete documentation of tasks.
  • Familiarity with Microsoft products
  • Adapt in work environment , solve problems, and make decisions
  • Flexible work schedule
Work History
Insurance Specialist, 08/2018 to 03/2019
Accredo Health Group Inc.Warrendale, PA
  • Achieved success helping pulmonary patients move from brand to generic drugs.
  • Obtained prior authorizations for PAH drugs by gathering information from patients, insurance companies, foundations and doctor offices.
  • Tracked all pending authorizations to ensure timely resolution and avoid revenue loss.
  • Maintained confidentiality of patient finances, records and health statuses.
Accounting assistant, 03/2018 to 05/2018
University of PittsburghPittsburgh, PA

  • Assisted business manager in oversight of all student financial accounts for both undergraduate and graduate organizations. Keeping data current and reconciling records.
Financial Advisor, 09/2009 to 04/2013
Northwestern MutualWilton , CT
  • Analyzed investment products, and developed customized financial strategies for clients needs.
  • Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop a financial plan.
  • Sold health and life insurance.
Managing Director, 06/1997 to 11/2007
UBSStamford , CT
  • Managed desk and traded US government bond short term borrowings (repo).
  • Traded US Treasuries and Agencies.
  • Sold US fixed income securities domestically and globally.
  • Developed relations with hedge funds.
  • Fixed income operations background.
Bachelor of Science: Finance Roosevelt University - Chicago, IL
Charity Work

Fund raising for DOMUS in Stamford, CT. (2002 to 2013)

Tax preparation for United Way, Salvation Army, and Christian Ministries inGrand Rapids, MI. VITA/TCE certified with IRS (2014-2017)

Military Service

U.S. Army Veteran.
Communications Center Specialist (secret clearance)
(3 years active duty, 3 years reserve), Honorable Discharge

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Professional Summary

Talented Manager Assistant , crew chief and server trainer who takes on multiple projects at once.  Ex business owner  seeking to take on a challenging new role. Experienced at costumer service  with strong leadership and relationship-building skills.

Work History
Assistant Manager 01/2019 to 06/2019
ABC Imaging Seattle Seattle, WA
  • Monitored employee performance and developed improvement plans.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • In charge of billing and putting in order on our system.
  • Answer phone call and emails from costumers.
  • Applied customer feedback to develop process improvements and support long-term business needs.

I currently don't work there anymore for personal reasons. I have always work at all my jobs for many years and all of my ex-employers can be contacted for any questions regarding my work performance and job satisfaction.

Server/trainer 05/2015 to 12/2018
  • Training new servers on dining, costumer service and food handling.
  • Organize server  floor chart
  • Greet costumers, take drink and food orders.
  • Deliver food quickly and accurate to costumers needs.
  • Work with every employee as a team to ensure costumer satisfaction.
  • Supervise host at front door on welcoming costumers and working on the cash registers.
  • Organize employees break times.
  • Answering the phone and take to go orders when needed.
  • Provide costumers with the best experience.
  • Managed team according to company standards and compliance requirements.
  • Upsell. Get costumer to add more to their orders to raise our sales.
Co-Owner Partership 08/2010 to 01/2015
Fiesta Market Corporation Milpitas, CA
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Promptly and empathetically handled guest concerns and complaints.
  • Greet customers and provided excellent customer service.
  • Organized money orders and money transfers.
  • Make checks for merchandise deliveries.  

REASON FOR LEAVING: Sold the business.                                                                       

Activity Director Assistant 10/2007 to 12/2010
Willow Glen Center San Jose, CA
  • Organized activity calendar and  activities for residents.
  • Drafted budgets for programs and ordered materials that were needed for certain activities.
  • Scheduled and led specialized programs allowing participants to engage in exercise and recreation, supporting social and physical wellbeing.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Bring residents from the rooms to attend activities offered.
  • Provide one on one  activities for residents that were not able come out of their room for different health reasons.
  • Provide them with a comfortable company making them feel happy by playing cards, bingo, dancing, arts and crafts.  
  • write daily evaluations for residents and meet with family members to explain their activity progress.

Also, along with this job I was working at the family restaurant called Gomez Market and Restaurant. After some three years we partnership with Fiesta Market Corporation in Milpitas California.

Server 09/2002 to 10/2006
La Pinata Mexican Restaurant San Leandro, CA
  • Greet costumers and welcome them in.
  • Offer special of the day on food and drinks.
  • Up-sold alcoholic beverages, appetizers and desserts.
  • Resolved guest complaints quickly and efficiently.
  • Provided friendly and attentive service.
  • Stocked and maintained cleanliness of stations.
  • Provide the guest with the best experience. 

REASON FOR LEAVING:  moved out to a different city and was far for me to drive that far every day

Prerequisites For LVN Program: Nursing Chabot College - Hayward, CA
High School Diploma 2000 Miguel hidalgo - Mexico

I love to provide guest with the greatest experience. For that reason I am a hard worker, active listener, self motivated, active listener, costumer oriented and have the ability to work under pressure. I like to motivate my team so that we all together can provide an excellent service.


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Security Officer with 30 years in the security field, including connecting with clients, experience with public relations, and supervisory skills.
  • Skilled in conflict resolution
  • Microsoft Office
  • Natural leader
  • Investigative procedures
  • Operational effectiveness
  • Staffing and scheduling
  • MDTS Training
  • PERC Card/Guard Card
  • Residential management
  • Private investigation laws expertise
Security Operations Manager 11/2017 to Current Tri-Starr Investigations and Security Stockbridge, GA
  • Travels to client sites and answers questions via phone and email so that issues were remedied in a timely manner.
  • Creates, oversees, and updates policies, information, standards, and guidelines on a regular basis.
    Works closely with clients for the duration of projects.
  • Developed and rolled out a curriculum and training materials that could be utilized by people of diverse backgrounds.
  • Promotes the company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Maintains team compliance with professionalism guidelines and security team standards.
  • Trains new security officers on safety protocols and company standards.
  • Oversees a highly effective security team and managed scheduling and resource allocation.
  • Implements new security protocols to prohibit trespassing and increase safety.
  • Supervises property entrances and exits and monitors employee safety.
  • Floats between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
  • Performs bi-weekly payroll, set schedules and deals with rule infractions. 
  • Coordinates with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance.
Assistant Director of Security 11/2016 to 11/2017 Chesley Brown International Security Smyrna, GA
  • Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units.
  • Developed and implemented training procedures for all newly hired personnel.
  • Managed staff schedules for all shifts and events to minimize overtime costs.
  • Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.
Director of Security/Acuity Brands 11/2015 to 10/2016 Chesley Brown International Security Smyrna, GA
  • Recommended improvements in security systems and procedures.
  • Developed and updated security procedures, security system drawings and related documentation.
  • Hired, trained and managed a staff of 10 associates.
  • Conducted site reviews and security audits and made recommendations to management based on findings.
  • Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units.
  • Developed and implemented training procedures for all newly hired personnel.
  • Managed staff schedules for all shifts and events to minimize overtime costs.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
Security Supervisor 06/2015 to 11/2015 Chesley Brown International Security Smyrna, GA
  • Assigned to Poole Creek site(Norfolk Southern Railroad) in Hapeville, GA.
  • Hired, trained, and managed staff.
  • Recommended improvements in security systems and procedures.    Developed and implemented training procedures for all newly hired personnel.
  • Communicated and enforced compliance with state and local laws while emphasizing standards of professionalism and safety.
Night Supervisor 09/2010 to 12/2014 SecurAmerica Atlanta, GA
  • Responsible for close circuit TV operations for the Colony Square buildings in midtown Atlanta.
  • Supervised security staff.
  • Reported any incidences and generated records of irregular activities.
  • Thorough understanding of security operations; knowledge of card access, security, and safety systems.
  • Ability to act in a decisive manner in emergency situations.
Console Officer 03/2009 to 09/2010 Day & Zimmermann Security Norcross, GA
  • Monitored the Colony Square site using CCTV while simultaneously performing dispatch duties.
  • Issued criminal trespass warnings to suspects.
  • Implemented video surveillance, motion detection systems to aid in monitoring the premise.
Education and Training
Associate Degree: Criminal Justice Technology 1983 Shaw University Raleigh, NC Criminal Justice Technology
administrative duties, conflict resolution, hiring, managerial, access, Microsoft Office, Outlook, payroll, performance reviews, personnel, safety, scheduling, SOP, Staffing, TV, video
Activities and Honors
Received company medallion from CEO Brent Brown of Chesley Brown International for job well done.
Completed Active Shooter course through FEMA.
Completed Emergency Management Introduction course through FEMA.
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Work History
Assistant Manager 04/18 to Current
Parkway Apartments / The Woods of Williamsburg Williamsburg , VA

Assuming the Duties of The Property Manager in their absence 

Greeting Prospects, conducting tours 

Responsible for overseeing Leasing Staff  and Service Staff  for both properties, 

Attending Court for Property

Maintain Delinquency status and collecting and processing payments 

Implementing and Completing outreach Marketing

Resolving Resident Conflicts 

Greeting and Communicating with Vendors

Overseeing the Renewal Process for Both properties

Multi Site Leasing Consultant 01/2014 to Current
Parkway Apartments/The Woods Of Williamsburg Williamsburg, VA

Responsible for Following up with and Touring Prospects, Overseeing Applications, Outreach Marketing, Resident Relations for both locations as well as  Acting in the capacity of the Community Manager in their absence.

Teacher 08/2012 to 07/2014
The Goddard School Williamsburg, VA
Responsible for Managing a Classroom of 20 students, Supervising my assistant's duties, Creating  and Implementing Lesson Plans, Touring and Marketing my classroom to prospective Parents and Students
Assistant Director 10/2010 to 07/2012
Northhampton Church of Christ Hampton , VA
    Supervised a Classroom of 15 children and Teaching Staff, Created Parent Events, Implemented and Created Lesson Plans, Supervised Curriculum, Created a Thematic Summer Program
Teacher 01/2005 to 01/2009
Wythe Creek Academy Poquoson, VA

Created and implemented Lesson Plans for a Kindergarten Classroom
Created Dramatic Productions for Christmas and Graduation Programs 
Completed Standardized Testing

Professional Summary

My Leasing Career began at Parkway in July of 2014. In April of  2018 I was promoted to assistant manager for both of our Williamsburg properties.  I was ready for a change after teaching for 15 years.  I feel like my years in the classroom prepared me for career in administration and customer service . My experience with parents prepared me to deal with tough situations and resident conflicts, preparing classroom paper work made it easy to transition to maintaining schedules calendars and being proficient in clerical tasks.  The last teaching position I held required me to market and sell my classroom to prospective parents.  When I came to Parkway I quickly learned I already had the skill set and ability to sell a different product. I met my first sale goal in my first week of working at the property.

I am proud of my accomplishments at Aimco.  I consistently maintain High Customer Service scores.   I have won the Leasing Sales Star Award for most units leased in the company within a month period and I have also received the Company's  Perfect Customer Service Award twice in the past three Years .

  • Budgeting and finance
  • Team liaison
  • Strong verbal communication
  • Team leadership
  • Conflict resolution
  • Staff development
Bachelor of Science: Education / Psychology 1999 Lander University - Greenwood, SC
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Professional Summary

Innovative educator with an background in student development, advising, and program planning. A big picture thinker, able to communicate high level objectives into actionable skills, and ideas. A lifelong learner, with a desire to help build and motivate a team to make a progressive work environment with successful campus-wide outcomes.

  • Austin Tourism and Hospitality: Faces of Travel Ambassador, 2017   
  • NAGAAA World Series 2016 Events Committee, Sep 2015 – Sept 2016 
  • NAGAAA World Series 2016 Fundraising Committee, Jul 2015 – Sept 2016
  • Huston-Tillotson University Staff Member of the Year, 2012-2013 
  • Keynote Speaker: “The Leader in Me” for Huston-Tillotson University Golden Key Club, Nov 2012 
  • Practicum Intern for Dr. Soncia Reagins-Lilly, Senior Associate Vice President of Student Affairs and Dean of Students, Oct 2011 – Mar 2012  
  • Practicum Intern for E. Jones, Director of The Center for Academic Excellence, May 2011 – July 2011  
Work History
02/2010 to 12/2017
Head Bartender/ Assistant Manager Oilcan Harry's Austin, Texas, United States
  • Efficiently create unique and delicious cocktails in a fast paced, high volume environment.  
  • Managerial responsibilities such as training new employees, overseeing general security closing processes involving securing funds exceeding $6,000 and key holder duties. 
  • Aid in the planning and implementing of 5 different staff appreciation events.  
  • Assist in planning, and coordination of over 250  auction items for the annual fundraiser benefiting  local community nonprofits. 
  • Provide an elevated customer experience to generate a loyal clientèle.
08/2011 to 07/2013
Coordinator of the First Year Experience Huston-Tillotson University Austin, Texas, United States
  • Planned, budgeted, and implemented campus-wide events: Registration, Homecoming Week, New Student Orientation for over 450 incoming students and parents, etc. 
  • Served on the Registration/Scheduling Committee, Behavioral Intervention Team and the Student Retention Committee: handling high risk, mental health, and student conduct cases.
  • Recruited, trained, scheduled, evaluated and supervised an average of 30 faculty and student staff per semester.  
  • Inputted data, maintain budget, and managed Title III and SAFRA grant based reporting. 
  • Documented and assisted in the progress of First Year matriculation. 
  • Wrote and developed curriculum for both RAM Bridge College Readiness Program and University AVID first year class on the University Task Force.
  • Advised First Year students and Peer Learning Consultants about class scheduling and degree plans.
09/2010 to 08/2011
Assistant Director of Recruitment & Admission Huston-Tillotson University Austin, Texas, United States
  • Assisted in the marketing, and developing of the University's student recruitment and admission strategy. 
  • Communicated with prospective students, and provided full recruitment cycle assistance.  
  • Reviewed and updated all admission policies and procedures.  
  • Accurately managed all aspects of confidential student records, entering information into the Jenzabar system.  
  • Developed working relationships with high school personnel, university alumni, and other resources. 
  • Collected and disseminated information regarding changes in admission trends and best practices within the profession.
01/2008 to 01/2010
Club Director Boys & Girls Clubs of the Austin Area Austin, Texas, United States
  •  Planned and facilitated 4 Classroom Management trainings, Lesson Plan Implementation, and Youth Program Quality Assessment trainings.
  • Built relationships with community leaders to create positive and diverse experiences for at-risk youth.
  • Scheduled, and implemented programming using the 5 Core Program Areas of the Boys and Girls Club.
  •  Successfully hired, coordinated training sessions for, and supervised over 20 employees and vendors.
  • Managed records, budget, and confidential membership information for over 250 active students.
  • Implemented Leadership and Character Development curriculum.
  • Conducted weekly, monthly, and annual assessments in the program based on grant requirements.
  • Reviewed assessment outcomes with a team of 6 site directors to implement improvement goals for programming city-wide.
  • Actively involved in the Teen Services Committee and the Staff Hiring Committee.
Master of Science: Higher Education: Student Affairs
Kaplan University - Online Distance Education
  • Graduated Magna Cum Laude, 3.83 GPA
Bachelor of Science: Health and Physical Education/ Adolescent Psychology
Stillman College - Tuscaloosa, AL
  • Graduated Magna Cum Laude, 3.69 GPA

Texas Food Handler Certified 

Texas Alcoholic Beverage Commission (TABC) Certified 

Advanced Management Leadership Program School of Management:

The Boys and Girls Club Leadership University 

Volunteer Experience
Board Member / Director of Events
Texas International Wine Competition 501 c 3
  • Recruit sponsors, participants, or volunteers for fundraising events.
  • Assist in the writing and development of policies, procedures, and bylaws.
  • Create event resume including: stage management, floor plans, silent auction, and event timelines. 
  • Obtain information on licenses and permits. 
  • Disseminate tasks to event volunteers, and assist/schedule vendors. 
  • Supervise implementation of timeline on the day of the event, including set and breakdown. 
  • Identify, develop and evaluate marketing strategies based on knowledge of event objectives and market trends.
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Professional Summary

Professional Nurse Practitioner , and business owner, skilled at assessment, diagnoses, planning and intervention, communicating, organizing and solution development, with the goal of elevating the quality and impact of health care in the community for under-served populations. Experienced Nurse professional with strong leadership and relationship-building skills.

Areas of experience
  • Budgeting proficiency
  • Strong presentation skills
  • Strategic planning capability
  • Planning and development
  • Analytical thinker
  • Accomplished leader
  • Educator
  • Knowledge of Medicaid statutes and regulations
  • Independent judgment and decision making
  • Promotes positive behavior
  • Reliable
  • Self-directed
  • Specializing in work with Individuals with IDD
  • Administering medication
  • Women's health exams
  • Diabetes and nutrition treatments
  • Psychiatry and mental health
  • Family planning exams
  • Long-term business planning and execution
  • Mentoring
  • Effective communication
  • Driving continuous improvement
  • Partnering with cross-functional disciplines
  • Time management
  • Identifying best practices
  • Managing multiple projects
  • Negotiation
Work History
Owner/President, 10/2002 to Current
Crossley Nurse Consultants, Prof. Corp. Inc. Henderson, NV
  • Expanded scope of practice to include Primary Care Health services to Medicaid and Medicare insured, as an Advanced Practice Nurse, Board Certified in Family Practice by the American Nurses Credentialing Center (ANCC)
  • Consistently complied with applicable laws and regulations and ensured provider adhered to Medicare and Medicaid regulations
  • Educated staff on state and federal statutes, rules and regulations governing community support services
  • Introduced, negotiated and implemented new projects to expand scope of engagement
  • Investigated and reported issues relating to care or conditions that might hinder Individuals well-being
  • Confidently managed the overall operation of nursing services and Individualized care, including financial management, quality assurance, Individuals care, safety risk management
  • Closely collaborated with community providers to make necessary improvements and satisfy Individual's needs
  • Managed employee review process and ensured compliance with state and federal regulations
  • Completed hours of greater than 600 hours of clinical work in Women's Health
  • Assessed, evaluated and cared for neonate and pediatric patients
  • Conducted screenings, diagnostic treatment and rehabilitative services on a primary health care team
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment
  • Self-directed with astute judgment skills. High level of personal accountability
  • Ensured efficacy of treatments through monitoring of treatment regimens
  • Interpreted and communicated new or revised policies to staff
  • Partnered with team of registered nurses to achieve overall well-being of all patients
  • Effective counseling in health maintenance and disease management
  • Responsible for primary care, case management, and medication management
  • Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication
  • Represented and interpreted the agency's functions and services to other institutions, the public, government agencies and other organizations
  • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being
  • Demonstrated ability to lead and motivate outstanding healthcare teams
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
  • Routinely collaborated with department managers to correct problems and improve services
  • Continually maintained and improved the company's reputation and positive image in the markets served
  • Closely monitored acute conditions
  • Provided on-call care at all times of day and night
  • Documented patient information obtained from interviews
  • Examined patients and dispensed contraceptives and other medications as needed
  • Processed monthly reports for department performance
  • Ensured HIPAA compliance
  • Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan
  • Provided DHS (Department of Health Services) with corrective action plans
  • Assisted in resolving and satisfying client requests and internal operational issues
  • Diagnosed and treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia
  • Pharmacological and non-pharmacological management and treatment of various disorders and diseases
  • Developed and implemented nursing care plans
Admissions Nurse, 05/2000 to 10/2002
Nathan Adelson Hospice Las Vegas, NV
  • Continually maintained and improved the company's reputation and positive image in the markets served
  • Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
  • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy
  • Routinely collaborated with department managers to correct problems and improve services
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards
  • Represented and interpreted the agency's functions and services to other institutions, the public, government agencies and other organizations
Assistant Director Nursing, 07/1996 to 05/2000
Delmar Gardens of Green Valley Henderson, NV
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease
  • Developed and produced all office flyer notifications for important policy changes, office news and events
  • Performed monthly inventory and maintained office and medical supply counts
  • Scheduled patient admissions and discharges
  • Strong leader for nursing personnel assigned to the unit/shift
Nurse Case Manager, 05/1993 to 04/1996
Desert View Services Las Vegas, Nevada
  • Conducted mandated health screenings, physicals andEnsured external follow-up where required
  • Pharmacological and non-pharmacological management and treatment of various disorders and diseases
  • Self-directed with astute judgment skills. High level of personal accountability
  • Effective counseling in health maintenance and disease management
  • Processed monthly reports for department performance
  • Liaised between Individuals, staff and physicians to ensure Individuals comprehension of treatment plans
  • Closely monitored acute conditions
  • Monitored Individual's reactions to drugs and carefully documented progress of individuals participating in clinical trials
  • Demonstrated ability to lead and motivate outstanding teams
  • Ensured HIPAA compliance
  • Developed and implemented nursing care plans
  • Developed Individual care plans, including assessments, evaluations and nursing diagnoses
  • Documented Individuals information obtained from interviews
  • Ensured efficacy of treatments through monitoring of treatment regimens
  • Trained new staff on quality control procedures
  • Followed infection control procedures
  • Extensive experience working in homes with disabled children and adults
Bachelor of Science: Nursing University of Nevada, Las Vegas - Las Vegas, NV
  • Student government representative
  • Coursework in Community Health
Bachelor of Arts: Psychology University of Nevada, Las Vegas - Las Vegas, NV

  • Graduated with Honors
  • Coursework in Community Health
Master of Science: Nurse Practitioner-Family Practice, 2018
Touro University of Nevada, Las Vegas - Henderson, NV

State of Nevada, Statewide Health Care Committee member
Developmental Disabilities Nurses Association member
New Vista Ranch Health Care Committee member
New Vista Ranch, Non-profit Org. Executive Committee, Board of Directors-President

American Nurses Association member

This resume is created in 7 minutes.
Dedicated and focused Administrator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. 
  • Meeting planning
  • Strong interpersonal skills
  • Dedicated team player
  • Professional and mature
  • Self-directed
  • Strong problem solver
12/2016 to 02/2018
Director Hogar CREA International Inc., of Bethlehem / Lancaster
  • Administered, directed and coordinated the activities of the agency. 
  • Pursued ongoing education and training opportunities to further develop professional skills.
  • Regularly evaluated employee performance, provided feedback and assisted and coached staff as needed. 
  • Organized and led weekly personnel meetings with  team members. 
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. 
  • Observed strict confidentiality and safeguarded all patient-related information.
  • Coordinated fundraising activities.
  • Managed the office area, including greeting visitors and responding to telephone and in-person requests for information.
  • Handled all media and public relations inquiries. 
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Created weekly and monthly reports.
  • Managed daily office operations and maintenance of equipment.
10/2016 to 12/2016
Assistant Director Hogar CREA International Inc., of Bethlehem
  • Referred clients to outside social service providers to address psychiatric and personal issues.
  • Completed documentation for all clients attending group sessions.
  • Selected instructional materials and programs for use in the treatment program.
  • Coordinated and planned fundraising activities.
  • Facilitated daily work-plans.
  • Managed the office area, including greeting visitors and responding to telephone and in-person requests for information.
Education and Training
ICRC - (International Certification) Pennsylvania Certified Associate Addiction Counselor
Associate of Applied Science: Criminal Justice Herkimer County Community College Herkimer , NY
Activities and Honors
Re-educator of Hogar CREA International