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Professional Summary
Customer Service Professional who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Skills
  • Superb interpersonal skills
  • Detail-oriented
  • Payroll processing
  • Excellent customer service skills
  • POS systems
  • Staff training and development
  • Opening and closing procedures
  • Goal-oriented
Work History
Security Lead 06/2015 to Current
 Allied Universal Security(Formerly Securitas) – Chicago, IL
  • Oversees security officers and manage administrative duties, including scheduling and performance evaluations.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Kept team compliant with security protocols and appearance standards.
  • Submitted documentation for weekly payroll, managed schedules and enforced policies.
  • Recorded incident reports with detailed accounts of occurrences.
  • Interview Potential candidates for hire
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
  • Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
  • Directed Pedestrian traffic during protest.
Operations Manager 11/2010 to 07/2016
 Sports Authority – Chicago, IL
  • Hired, trained and evaluated personnel in sales and marketing.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Scheduled and led weekly store meetings for all employees.
  • Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Gathered personnel records from all employees from each department.
Sales Associates 11/2014 to 06/2015
 AT&T – Chicago, IL

  • Contributed to team success by exceeding team sales goals by [15]%.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Built relationships with customers to increase likelihood of repeat business.
Education
High School Diploma Expected in 08/2021 Eastern Gateway Community College - Steubenville, OH
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Education and Training
Master of Business Administration: Economics, Entrepreneurship 2018 EMORY UNIVERSITY, GOIZUETA BUSINESS SCHOOL, Atlanta , GA , USA
  • Goizueta Teacher's Assistant for four graduate-level Entrepreneurship courses
  • Consortium for Graduate Study in Management
  • Goizueta Veterans Club
  • Goizueta Leadership Coaching Fellow 
Bachelor of Science: Business Management 2009 THE UNITED STATES MILITARY ACADEMY, West Point, NY
  • Business Management Cadet Company Commander, Commanded 200+ cadets
  • Captain, USMA Bowling Team
Experience
Biotest Pharmaceutical Corporation Hinesville, GA Center Manager 01/2019 to Current
  • Managed plasma center operations, staffing, budgeting, meeting and exceeding target goals
  • Adhered to standard operating procedures (SOPs), and adherence to various regulatory agencies (including but not limited to PPTA, GHA, and FDA).
  • Addressed day-to-day operational procedures, compliance issues, level of staffing, and employee issues and concerns.
  • Implemented proper controls, plans and marketing approaches in order to met preset annual company plans.
  • Represented the company's image within the business and local community, as well as attend to public relations issues.
  • Managed payroll via Paycom, scheduling, hiring and firing of company employees.
UPS Atlanta, GA Project Manager (Fellowship) 06/2017 to 07/2017
  • Responsible for enhancing the veteran recruiting efforts of UPS by advising the Head of Human Resources on the most efficient method in which to use funds to expand the UPS veteran recruitment program.
  • Synchronized efforts across the organization by coordinating with several departments within UPS to develop a unified and cohesive plan of recruiting expansion.
  • Relied on extensive military network to establish lasting relationships between the US Army and UPS that will yield high quality transitioning veterans reentering the civilian labor force and prepared to start employment with UPS.
HEADQUARTERS, UNITED STATES ARMY FORCES COMMAND Fort Bragg, NC Captain, Executive Officer to a Major General 05/2015 to 05/2016
  • Senior U.S. Army headquarters for 800,000+ soldiers and civilians. Enhanced unit personnel readiness by providing operational assistance to the Major General on development and execution of programs, plans, and policies.
  • Managed a staff of seven administrative personnel and ensured quality compliance through detailed inspections. 
  • Coordinated scheduling, travel, budgeting, and resource management to include all special mission support.
Captain, Ready & Resilient Division Action Officer 05/2014 to 05/2015
  • Initiated the US Army Special Forces Command Ready & Resilient campaign and program equities designed to provide the Army with combat-ready soldiers.
  • Recognized unit deficiencies and presented key policy guidance to Army Generals to optimize soldier readiness. 
US Army Adjutant General Captain's Career Course Fort Jackson, SC 01/2014 to 05/2014
  • Acquired advanced military human resource skills.
  • Engaged in multi-tiered military planning and battlefield analysis.
  • Utilized the military decision-making process to develop sophisticated  strategic plans of support and command & control to warfighters. 
7th SPECIAL FORCES GROUP Kandahar, Afghanistan Battalian S1, Human Resources Liaison for 3rd Operations Kandak 05/2013 to 01/2014
  • Trained Afghan soldiers on property accountability, personnel accountability, promotions and evaluations, pay and compensation.
  • Recovered over a million dollars of lost equipment that had previously been lost by Afghan soldiers.
7th SPECIAL FORCES GROUP Eglin Air Force Base, FL Captain, Airborne Battalion Director of Human Resources 05/2011 to 11/2013
  • Supervised a staff of seven enlisted HR professionals in combat operations.
  • Developed unit's Personnel Services appendix that outlined casualty, postal, financial operations, and a personnel accountability system boasting <2% variance for 950+ deployed personnel while in Afghanistan.
  • Processed 600+ combat awards with a <1% resubmission rate compared to the average resubmission rate of 50%. 
  • Orchestrated a Congressional-mandated move of 4,000+ soldiers and families from Fort Bragg, North Carolina to Eglin Air Force Base, Florida.
  • Catalyzed the growth and manning of the Army's newest Special Forces battalion ahead of all Department of the Army benchmarks through specialized recruitment and placement.
  • Coordinated with multiple senior-level commands and installations across the Army and Air Force to maximize troop support as the senior 7th Special Forces Group liaison.
First Lieutenant, Airborne Assistant Director of Human Resources 12/2010 to 04/2011
  • Served as lead HR officer managing a staff of seven enlisted professionals and developing strategic relationships.
  • Maintained accountability for 1.5 million+ dollars in software and US Army capital. 
160th SIGNAL BRIGADE Camp Arifjan, Kuwait Second Lieutenant, Assistant Director of Human Resources and Public Affairs Officer 11/2009 to 11/2010
  • Conducted direct battle command support and communication to five countries including Iraq and Afghanistan.
  • Executed key HR functions to include personnel accountability, congressional inquiries, and legal actions. 
Activities and Honors
  • PHR candidate (May 2019)
  • Master certified (150+ hours) to Teach English as a Foreign Language (TEFL).
  • Awarded a Bronze Star Medal for distinguished service while in combat.
  • Awarded two Meritorious Service Medals for exceptional military service.
  • Goizueta Business School Dean's List Fall 2017.
  • Volunteered for Habitat for Humanity and Relay for Life.
  • Competed in bowling and fishing tournaments.
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Professional Summary

Superior communication skills include ability to relate, persuade, and express both verbally and in writing.

Excel in fast paced, high volume environment. Reliable listener able to collaborate and create solutions.

Ability to adapt and learn business situations quickly.

Skills
  • Strong verbal communication with businesses and customers via phone or face to face.
  • Able to respond to complex or critical customer issues.
  • Maintain accurate and complete documentation of tasks.
  • Familiarity with Microsoft products
  • Adapt in work environment , solve problems, and make decisions
  • Flexible work schedule
Work History
Insurance Specialist, 08/2018 to 03/2019
 Accredo Health Group Inc. – Warrendale, PA
  • Achieved success helping pulmonary patients move from brand to generic drugs.
  • Obtained prior authorizations for PAH drugs by gathering information from patients, insurance companies, foundations and doctor offices.
  • Tracked all pending authorizations to ensure timely resolution and avoid revenue loss.
  • Maintained confidentiality of patient finances, records and health statuses.
Accounting assistant, 03/2018 to 05/2018
 University of Pittsburgh – Pittsburgh, PA


  • Assisted business manager in oversight of all student financial accounts for both undergraduate and graduate organizations. Keeping data current and reconciling records.
Financial Advisor, 09/2009 to 04/2013
 Northwestern Mutual – Wilton , CT
  • Analyzed investment products, and developed customized financial strategies for clients needs.
  • Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop a financial plan.
  • Sold health and life insurance.
Managing Director, 06/1997 to 11/2007
 UBS – Stamford , CT
  • Managed desk and traded US government bond short term borrowings (repo).
  • Traded US Treasuries and Agencies.
  • Sold US fixed income securities domestically and globally.
  • Developed relations with hedge funds.
  • Fixed income operations background.
Education
Bachelor of Science: Finance Roosevelt University - Chicago, IL
Charity Work

Fund raising for DOMUS in Stamford, CT. (2002 to 2013)

Tax preparation for United Way, Salvation Army, and Christian Ministries inGrand Rapids, MI. VITA/TCE certified with IRS (2014-2017)

Military Service

U.S. Army Veteran.
Communications Center Specialist (secret clearance)
(3 years active duty, 3 years reserve), Honorable Discharge

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Professional Summary

Talented Manager Assistant , crew chief and server trainer who takes on multiple projects at once.  Ex business owner  seeking to take on a challenging new role. Experienced at costumer service  with strong leadership and relationship-building skills.

Work History
Assistant Manager 01/2019 to 06/2019
ABC Imaging Seattle – Seattle, WA
  • Monitored employee performance and developed improvement plans.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • In charge of billing and putting in order on our system.
  • Answer phone call and emails from costumers.
  • Applied customer feedback to develop process improvements and support long-term business needs.

I currently don't work there anymore for personal reasons. I have always work at all my jobs for many years and all of my ex-employers can be contacted for any questions regarding my work performance and job satisfaction.
Server/trainer 05/2015 to 12/2018
IHOP – SeaTac, WA
  • Training new servers on dining, costumer service and food handling.
  • Organize server  floor chart
  • Greet costumers, take drink and food orders.
  • Deliver food quickly and accurate to costumers needs.
  • Work with every employee as a team to ensure costumer satisfaction.
  • Supervise host at front door on welcoming costumers and working on the cash registers.
  • Organize employees break times.
  • Answering the phone and take to go orders when needed.
  • Provide costumers with the best experience.
  • Managed team according to company standards and compliance requirements.
  • Upsell. Get costumer to add more to their orders to raise our sales.
Co-Owner Partership 08/2010 to 01/2015
Fiesta Market Corporation – Milpitas, CA
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Promptly and empathetically handled guest concerns and complaints.
  • Greet customers and provided excellent customer service.
  • Organized money orders and money transfers.
  • Make checks for merchandise deliveries.  

REASON FOR LEAVING: Sold the business.                                                                       
Activity Director Assistant 10/2007 to 12/2010
Willow Glen Center – San Jose, CA
  • Organized activity calendar and  activities for residents.
  • Drafted budgets for programs and ordered materials that were needed for certain activities.
  • Scheduled and led specialized programs allowing participants to engage in exercise and recreation, supporting social and physical wellbeing.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Bring residents from the rooms to attend activities offered.
  • Provide one on one  activities for residents that were not able come out of their room for different health reasons.
  • Provide them with a comfortable company making them feel happy by playing cards, bingo, dancing, arts and crafts.  
  • write daily evaluations for residents and meet with family members to explain their activity progress.

Also, along with this job I was working at the family restaurant called Gomez Market and Restaurant. After some three years we partnership with Fiesta Market Corporation in Milpitas California.
Server 09/2002 to 10/2006
La Pinata Mexican Restaurant – San Leandro, CA
  • Greet costumers and welcome them in.
  • Offer special of the day on food and drinks.
  • Up-sold alcoholic beverages, appetizers and desserts.
  • Resolved guest complaints quickly and efficiently.
  • Provided friendly and attentive service.
  • Stocked and maintained cleanliness of stations.
  • Provide the guest with the best experience. 

REASON FOR LEAVING:  moved out to a different city and was far for me to drive that far every day
Education
Prerequisites For LVN Program: Nursing Chabot College - Hayward, CA
High School Diploma 2000 Miguel hidalgo - Mexico
Skills

I love to provide guest with the greatest experience. For that reason I am a hard worker, active listener, self motivated, active listener, costumer oriented and have the ability to work under pressure. I like to motivate my team so that we all together can provide an excellent service.

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