Au Pair resume examples

• Made reasonable procedure exceptions to accommodate unusual customer requests.
• Provided accurate and appropriate information in response to customer inquiries.
• Demonstrated mastery of customer service call script within specified timeframes.
• Addressed customer service inquiries in a timely and accurate fashion.
• Properly directed inbound calls in phone queues to improve call flow.

• Exchanged returned merchandise for customers quickly and efficiently.
• Informed customers about sales and promotions in a friendly and engaging manner.
• Tracked down sources of special products and services to meet customers' special needs.

• Organized activities that developed children's physical, emotional and social growth.
• Redirected children to encourage safe, positive behaviors.
• Coordinated field trips to local parks, fire stations and zoos.
• Maintained a safe, clean and constantly supervised play environment.
• Supported children's emotional and social development with one-on-one attention.

• Answered customers' questions and addressed problems and complaints in person and via phone.
• Maintained visually appealing and effective displays for the entire store.
• Consulted with customers on the latest styles and trends.
• Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
• Processed all sales transactions accurately and in a timely fashion.

• Computed sales prices, total purchases and processed payments.
• Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
• Recommended merchandise based on customer needs.
• Operated a cash register to process cash, check and credit card transactions.
• Replenished floor stock and processed shipments to ensure product availability for customers.

Exchange program as live-in responsible for supervising 2 children.

Helped to shape marketing strategy of new program areas and to identify new partnerships.

Negotiated prices, terms of sales and service agreements with suppliers.

Evaluated current service needs and product satisfaction levels with established customers

• Created events/quiz nights/programs for the guests. 
• Took care of a big group of children daily. 
• Gave aqua fitness lessons for guests daily. 
• Solved problems with positive outcome.

•  Took necessary steps to meet customer needs and effectively resolve food or service issues.
• Correctly received orders, processed payments and responded appropriately to guest concerns.
• Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally.
• Followed all established restaurant practices and procedures.

• Resolved guest complaints promptly and professionally.
• Quickly and efficiently processed payments and made accurate change.
•  Took initiative to find extra tasks when scheduled duties were completed. Communicated clearly and positively with co-workers and management.

• Greeting guest and seating guest In the propor sections 
• selling food and drinks with excellent knowledge
• answering the phone and taking Togo orders
• cleaning and organizing 

• Greeting guest 

• Answered customer telephone calls promptly and in an appropriate manner.

• Had a well kept server rotation and sat guest promptly 

• took orders 
• upsold food and specials

• cummunicating with kitchen to insure orders are correct 
• Handling cash and payments 

• Greet guest
• follow attractions procedures and protacall 

• Determined customer needs by asking relevant questions and listening actively to the responses.

• Worked with the management team to implement the proper division of responsibilities.

• Woke up children and got them ready for school and feed them breakfast 
• cleaning, laundry and cooking 
• taking children to after school activitys
• Helping children with homework
•  Getting children feed, bathed and ready for bed