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Summary
Experienced team leader with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Skills
  • Computer proficient
  • Microsoft Office
  • Excellent multi-tasker
  • Strong communication skills
  • Devoted to data integrity
  • Negotiation competency
  • Training manual contributor
  • Customer Relationship Management software (CRM)
  • Time management
  • Detail-oriented
  • Supervision and training
  • Calm under pressure
  • Complex problem solving
  • Focused on customer satisfaction
  • Call center management experience
  • Dedicated to process improvement  
Experience
Customer Support Center Lead Aug 2016 to Jun 2017
Payless ShoeSource Topeka, KS
  • Developed effective relationships with all call center departments through clear communication.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Provided cross training to new staff members.
  • Assisted with the development of the call center's operations, quality and training processes.
  • Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
Customer Support Center Representative Sep 2015 to Aug 2016
Payless ShoeSource Topeka, KS
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Properly directed inbound calls in phone queues to improve call flow.
Sales Associate Jun 2015 to Aug 2015
Plato's Closet Topeka, KS
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Tracked down sources of special products and services to meet customers' special needs.
Au Pair Feb 2015 to May 2015
Self-Employed Coonabarabran, NSW, Australia
  • Organized activities that developed children's physical, emotional and social growth.
  • Redirected children to encourage safe, positive behaviors.
  • Coordinated field trips to local parks, fire stations and zoos.
  • Maintained a safe, clean and constantly supervised play environment.
  • Supported children's emotional and social development with one-on-one attention.
Sales Associate Sep 2014 to Feb 2015
Target Topeka, KS
Sales Associate Aug 2013 to Dec 2013
Target Topeka, KS
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Maintained visually appealing and effective displays for the entire store.
  • Consulted with customers on the latest styles and trends.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Processed all sales transactions accurately and in a timely fashion.
Sales Associate Nov 2012 to Feb 2013
Bath and Body Works Topeka, KS
  • Computed sales prices, total purchases and processed payments.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Recommended merchandise based on customer needs.
  • Operated a cash register to process cash, check and credit card transactions.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
Education and Training
Early Childhood Education/Special Education Brigham Young University – Idaho Rexburg, ID, United States
High School Diploma 2013 Washburn Rural High School Topeka, KS, United States Un-weighted GPA: 3.8
This resume is created in 7 minutes.
Summary
3+ years experiences in traveling deep knowledge about costumer service in different countries
charismatic friendly and positive attidute towards a guest/customer
ability to read people therefore provide excellent service and create a good team atmosphere
Skills
  • Fluent in czech slovak and english
  • Exceptional customer service
  • Background in catering
  • Reliable
  • Relationship-building
  • MS Office advanced 
  • Touch typing
  • Interpersonal skills


Experience
08/2015 to 05/2017
Au Pair Cultural Exchange Program Chicago, Boston, US
managing daily schedules           
supervising morning and afternoon routine including transportation experienced in time – management, planning and organizational skills
experienced in conflict management
03/2015 to 07/2015
Server/Waitress Hotel Ibis Prague, Czech Republic
greeting guests
taking orders for breakfast and lunch
checking room number
serving food for guests, taking care of the buffet
Education and Training
2018
Tourism hospitality and customer service Tamwood careers Vancouver, British Columbia, Canada
Major Tourism Hospitality and Customer service
started September 2017 graduation 2018
2017
Psychology Wellesley college Wellesley, Massachusetts, United States
psychology course
gained knowledge about body language, behaviour, types of personalities
2015
Spanish Harper college Chicago, Illinois, United States
course conversational spanish
basic knowledge of spanish 
2014
High School Diploma: International economy Business high school Prague Czech Republic
Major - International economy
gained knowledge in economy, marketing, accounting, geography, history, international trade, politology and law
This resume is created in 7 minutes.
Professional Summary
Expert Lead at Uber Brazil experienced in dealing with the onboarding process of new driver partners, both in person and by app.
Skills
  • Creative problem solver
  • Exceptional communication skills
  • Training development aptitude
  • Customer Obsession
  • MS Office expert
    • Conflict resolution
    • Fluent in Portuguese and English
    • Goal-oriented
    • Organized
    • Passion for helping
    Work History
    09/2017 to 10/2017
    Expert Lead Uber Greenlight Recife, PE
    Leader of a team made of 7 Experts

    Solved unresolved customer contacts.
    Created and managed the predefined replies sheet used by the team in order to ensure a high-quality customer service.
    Trained other Experts on operating proceduresInvestigated and solved partners issues.
    Ownership over team productivity and managed work flow to meet or exceed metrics goals.
    Planned and executed strategies in order to achieve the team's goals.
    01/2017 to 09/2017
    Onboarding & Support Representative (Uber) Allis - Field Marketing Recife, PE - Brazil
    WhatsApp Support Lab:
    Helped the onboarding of over 600 potential partners.
    Solved support tickets.
    Helped drivers with all the tools necessary to be a successful Uber driver-partner.
    In Person Support:
    Delivered a 5-star, in-person support for our partners.
    Worked on the evaluation and approval of documentation.
    06/2015 to 11/2016
    Au Pair EF English First Chicago, IL
      Exchange program as live-in responsible for supervising 2 children.
    06/2013 to 07/2015
    Business Development Intern (www.centrohipicozonasul.com.br) Equestrian Center South Zone Jaboatão dos Guararapes, PE/Brazil

    Helped to shape marketing strategy of new program areas and to identify new partnerships.

    Negotiated prices, terms of sales and service agreements with suppliers.

    Evaluated current service needs and product satisfaction levels with established customers


    Education
    2016
    Management in Non-Profit Org:
    Trinity International University - Bannockburn, IL
    Course offers an overall understanding of nonprofit based on both the academic literature and practitioner experience. It shows how to lead, manage, govern, and structure effective and ethical nonprofit organizations. Managing Nonprofit Organizations reveals what it takes to be entrepreneurial and collaborative, formulate successful strategies, assess performance, manage change, acquire resources, be a responsible financial steward, and design and implement solid marketing and communication plans.
    2015
    Creativity in Business:
    Oakton Community College - Des Plaines, IL
    Course explores the nature and role of creativity in organizations using theories and methods of creative thinking linking creativity and innovation. Topics include techniques, simulations and case studies to develop the creative process. Students will design a “tool box” with which creativity can be managed to promote innovation and enhance organizational effectiveness, along with individual creativity.
    2018
    Bachelor of Business Administration:
    Federal University of Pernambuco - PE, Brazil
    This resume is created in 7 minutes.
    Summary
    Recently moved to the USA after graduating as a Japanese translator in Hungary. Seeking for a job opportunity where I can use my languages skills and get involved with people.
    Skills
    • Foreign Languages
    • Japanese - Intermediate level (JLPT - N3 )
    •  English - Fluent
    • Hungarian - Native speaker
    • French - Basic
    • Flexibility
    • Loyalty  
    • Good communication skills
    • Ability to work under pressure
    • Self motivation 
    • Leadership
    • Teamwork
    • Creativity
    • Fast learner
    Experience
    Au Pair Feb 2017
    Cultural Care Au Pair New Canaan, CT
    • Physically and verbally interacted with children throughout the day.
    • Tutored children in Hungarian. 
    • Promoted good behaviors by using the positive reinforcement method. Sparked creativity and imagination by helping children discover new things each day.
    Hostess / Recreation / Child Activity Center Sep 2016 to Feb 2017
    Velence Resort & Spa Velence
    • Created events/quiz nights/programs for the guests. 
    • Took care of a big group of children daily. 
    • Gave aqua fitness lessons for guests daily. 
    • Solved problems with positive outcome.
    Shift Manager Apr 2016 to Sep 2016
    Amrest Kft. Budapest
    •  Took necessary steps to meet customer needs and effectively resolve food or service issues.
    • Correctly received orders, processed payments and responded appropriately to guest concerns.
    • Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally.
    • Followed all established restaurant practices and procedures.
    Customers Service/ Service Associate Jan 2015 to Sep 2015
    Wizz Air Hungary Kft. Budapest
    • Resolved guest complaints promptly and professionally.
    • Quickly and efficiently processed payments and made accurate change.
    •  Took initiative to find extra tasks when scheduled duties were completed. Communicated clearly and positively with co-workers and management.
    Education and Training
    2013 Lanczos Kornel High School Szekesfehervar, Hungary
    Japanese 2012 Ritsumeikan Keisho Junior and Senior High School Sapporo, Japan I have been in Japan for a year as an exchange student from 2011 till 2012. Received an intermediate language certification (JLPT N3).
    Bachelor Degree, Oriental languages and cultures- Japanese 2017 Karoli Gaspar University Budapest, Hungary Received my degree as a Japanese translator - specified with novel's translation.
    This resume is created in 7 minutes.
    Professional Summary
    Strong server with years experience in the hospitality industry. Experience in upscale casual dinning and high volumes. Will bring a high energy and positive attitude to the work environment
    Work History
    Server, 12/2016 to Current
    Nova Restaurant Orlando, FL
    • Greeting guest
    • Selling food and drinks with excellent knowledge 
    • communication with kitchen to ensure orders are correct 
    • handling cash and payments
    • answering phone calls
    • cleaning resturant
    • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
    • Worked with the management team to implement the proper division of responsibilities.

    Server, 08/2016 to 03/2017
    Taps Restaurant Bar & Lounge Winter Park, FL
    • Greeting guest and seating guest In the propor sections 
    • selling food and drinks with excellent knowledge
    • answering the phone and taking Togo orders
    • cleaning and organizing 

    Host/Server, 02/2015 to 12/2016
    Urban Flats Wine | Food | Spirits Winter Garden, FL
    • Greeting guest 
    • Answered customer telephone calls promptly and in an appropriate manner.
    • Had a well kept server rotation and sat guest promptly 
    • took orders 
    • upsold food and specials
    • cummunicating with kitchen to insure orders are correct 
    • Handling cash and payments 

    Attraction Attendant, 03/2014 to 02/2015
    Universal Orlando Resort Orlando, FL
    • Greet guest
    • follow attractions procedures and protacall 
    • Determined customer needs by asking relevant questions and listening actively to the responses.
    • Worked with the management team to implement the proper division of responsibilities.

    Au Pair/Nanny, 07/2013 to 03/2014
    Aupair world Auckland, New Zealand
    • Woke up children and got them ready for school and feed them breakfast 
    • cleaning, laundry and cooking 
    • taking children to after school activitys
    • Helping children with homework
    •  Getting children feed, bathed and ready for bed

    Education
    High School Diploma : 2013
    West Orange Highschool - Winter Garden, Fl
    Certificate : Massage therapy, 2016
    Orange technical collage - Winter Garden, Fl
    Skills
    • Serve safe 
    • Active listening skills
    • Skilled problem solver
    • Motivated team player
    • CPR
    • Upselling techniques
    • Personable