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Summary

Dedicated and detail-oriented Customer Service specialist with over 20 years of clerical and customer experience. Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control. Dependable self-starter seeking to leverage background into a front office receptionist role with progressive organization.

Skills
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Self-directed
  • Professional and mature
  • Dedicated team player
  • Understands grammar
  • Proofreading
  • Self-starter
  • Documentation proficiency
  • Operational oversight
  • Financial Management
  • Data collection
  • Profit and loss accountability
  • Supervision and training
  • Purchasing and planning
  • Sound judgment
Experience
11/2019 - Current Lake District Hospital Lakeview, OR
Hospital Greeter/ Traffic Control/Mental Health Si
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
01/1999 - 08/2018 Tracie Comstock Daycare Lakeview, Or
State Certified Daycare Provider/ In-home Daycare

Designed electronic file systems and maintained electronic and paper files. Maintained an up-to-date department organizational chart. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports.

Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Produced and updated organizational records and reports, including organizing budgets and documentation.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
03/1995 - 05/1998 Comstock Trucking Lakeview, OR
Business Manager
  • Directed the negotiation and preparation of all contracts.
  • Tracked financial data and completed reports detailing key metrics.
  • Managed day-to-day business operations, including customer service, billing, banking and invoices.
  • Interacted with customers and vendors in a friendly, professional manner.
  • Automated office operations, managing clients and product availability.
Education and Training
Mclean, VA, USA
Child Care Care Courses Emphasis in Child Care. I have completed many courses in Childhood Development, including but not limited to; Children's Challenging Behaviors, Transitions and Other Troublesome Times, Recognizing and Reporting Child Abuse and Neglect, Human Growth and Development. I also held a certificate from The Oregon Center for Career Development in Childhood Care and Education for Pathways to Professional Recognition in Childhood Care and Development
This resume is created in 7 minutes.
Summary
I have a degree in Sociology from the Alexandria College of Fine Arts in Alexandria, Egypt. I have experience working with young adults in high school and with children in elementary.
I also have extensive experience working in assembly lines and high volume production settings.
Highlights
  • Patient in mentoring Elementary and High School students
  • Effectively teach and/or train children and adults
  • Able to work under pressure and stress
  • Consistently surpass expectations  
  • Bilingual (Arabic and English)
  • Fast learner
  • Certified Nursing Assistant
  • Able to work with and assemble small detailed objects
Accomplishments
  • Employee of the month at US Vision - July 2014 
  • Promoted as coach at US Vision - May 2012
Experience
04/2008 to Current
Assembly US Vision Blackwood, NJ
  • Worked in a fast paced, high volume environment to maintain production quality and quota
  • Operated machinery to craft and shape eyeglass lenses
  • Treated lenses with different chemicals for varying functionality
  • Assembled lenses in frames to be shipped for sale
  • Occasionally worked at in-facility daycare center - supervised children ranging from three months old to preschool age
  • Trained new employees on how to operate machinery for crafting eyeglass lenses 
02/2005 to 01/2008
Daycare Teacher Tra-Cee Nursery School West Deptford, NJ
04/2001 to 03/2005
Nursing Assistant Sunrise Assistant Living Tampa, FL
  • Provided high quality care for Alzheimer patients
  • Assisted patients with daily tasks such as hygiene, eating and dressing
  • Carried out a variety of activities to keep patients engaged and active
01/1998 to 01/2000
Government Clinic Borg El Arab, Egypt
  • Advised and provided women with various health related information such as effects of pregnancy and raising kids
09/1982 to 07/1986
Teacher St. Catherine School Alexandria, Egypt
  • Taught art and religion to high school and middle school students
01/1981 to 01/1982
Daycare Teacher St. Takla Coptic Orthodox Church Alexandria, Egypt
Education
1985
Bachelor of Arts: Sociology Alexandria College of Fine Arts Alexandria Egypt
This resume is created in 7 minutes.
Professional Summary

Passionate in working with students, guiding, mentoring and accessing their strengths for future success. Exemplifying extensive knowledge of the education system, and career paths. Exceptional communicator with advanced problem-solving skills. Superb organizational skills with strong technical proficiency. Reliable, enthusiastic and committed to providing excellence in all facets of education.

Skills
  • Excellent mentor and communicator with students, administrators and professors
  • Strong student counseling and knowledge of academic learning process
  • Skilled in analyzing and solving problems of students
  • Ability to make decisions, guide, and mentor students throughout their academic journey


  • Adept at collecting, compiling and interpreting data and reports
  • Skilled in preparing academic calendars for students and scheduling appointments
  • Strong organizational and time management skills
  • Hard working and passionate about helping students achieve success and accomplishing their career goals
Work History
Committee Chairman 06/2013 to Current
Young Life Medina, Ohio 44256
  • Lead, recruit, and help develop leaders to work with teenagers.
  • Work with the regional director to promote Young Life in Medina.
  • Work on special events and fundraiser's to raise funds to guarantee the local budget, and gain community interest in Young Life.
  • Ensure the integrity of the local ministry, and monitor the financial affairs in the area. Support Young Life staff and volunteers.
  • Help to create the vision to reach every kid in the local area.



Team Manager 09/2016 to Current
Upper 90 FC 7520 Guilford Road Seville, Ohio 44273
  • Liaison between the coach, parents, players and the club.
  • Keep the team organized and running smoothly by communicating team information and game schedules.
  • Maintain all records and information relevant to the game play, and record game reports. Organize games, practice and tournaments.
  • Keep the "pulse" on the team and parents by listening and passing concerns on to the coach.


Substitute Teacher 07/2009 to 05/2011
Medina City Schools Medina, OH
  • Implemented prepared lesson plans in established classrooms.
  • Instructed, tutored, and mentor individual students.
  • Advised students on crucial academic decisions and discussed and identified their interests and strengths.
  • Consistently received positive teacher evaluations from students.
Daycare Provider 08/1998 to 05/2007
The Downes Family Eagan, MN
  • Communicated openly with children's parents about daily activities and behaviors.
  • Managed an 18 month old child with Type 1 Diabetes
  • Identified signs of potential emotional or developmental concerns in children and brought them to parents' or guardians' attention.
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
Medical Sales Representative 01/1993 to 09/1996
Whitehall Robins Boise, ID
  • Increased the visibility and awareness of Whitehall-Robins pharmaceutical products and maximized sales growth of each product.
  • Communicated product benefits to each physician while delivering product samples and product information.
  • Work with sales team to develop strategies and implement brand strategies to ensure a consistent marketing message.
  • Build positive trust relationships with medical representatives to influence targeted group in the decision making process.




Customer Service Representative Software Sales 11/1990 to 11/1992
Information Builders, Inc. Denver, Colorado
  • Manage software sales accounts and provide excellent customer service.
  • Generate sales leads and prepared sales contracts.
  • Identify and assess customers' needs to achieve satisfaction.
  • Visited clients on-site to give benefit-orientated sales presentations.
Sales Executive 01/1990 to 11/1990
Honeywell Security Commercial Systems Denver, Colorado


  • Negotiated prices, terms of sales and service agreements.
  • Created sales contacts with on- and off-premise accounts.
  • Met existing customers to review current services and expand sales opportunities.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Education
Bachelor of Arts: Communications, Journalism, Marketing Iowa State University - Ames, Iowa
This resume is created in 7 minutes.
Professional Summary

Efficient, accurate and detail-oriented individual who takes initiative. Team player who is highly motivated to expand knowledge and skills.

Skills
  • Fast learner
  • Patient Relations
  • Nextech EMR
  • Highly organized
Work History
Receptionist, 10/2019 to Current
Feldman-Rayfield Cosmetic Surgery Linwood, NJ
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Completed and filed financial documentation for accounting purposes.
  • Managed master calendar and scheduled appointments for two providers based on optimal patient loads and clinician availability.
Front Desk Administrator, 06/2018 to 10/2019
Sperling Medical Associates Galloway, NJ
  • Obtained payments from patients and scanned identification and insurance cards.
  • Checked patient data including insurance and demographic to ensure all information was current.
  • Greeted each patient pleasantly and provided the desk sheet for sign in each day.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Carefully wrote down all phone messages and relayed them to the appropriate personnel.
Front Desk Coordinator, 04/2017 to 03/2018
E.M. Corson & Associates Lake Park, FL
  • Data entry of orders into proper computer systems.
  • Scan and emailed orders to the other office.
  • Answer phones, transferred calls  and took detailed messages.
  • Manage orders and delivery schedule for projects.
Receptionist, 09/2014 to 08/2016
Endicott Engineering Galloway, NJ
  • Planned and coordinated logistics and materials for board meetings and staff events.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Typed letters, printed out blueprints, folded and sealed blueprints and distributed to proper clients.
  • File all work plans and related materials.
Home Daycare Provider, 01/2002 to 09/2013
Melissa's Daycare Egg Harbor City, NJ
  • Managed an in-home daycare with infants,toddlers and preschoolers and school-aged children.
  • Promoted language development skills through reading and storytelling.
  • Offered parents detailed daily reports that outlined their child's day.
  • Maintained daily records of children's individual activities, behaviors, meals and naps.
  • Maintained a child-friendly environment by allowing frequent access to outdoor activities.
Education
High School Diploma: 1993
Absegami High School - Galloway, NJ
This resume is created in 7 minutes.
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Highlights
  • Basic clerical knowledge
  • Flexible
  • Dedicated team player
  • Typing speed 25-30 WPM
  • Cheerful and energetic
  • Positive outlook
  • Active listener
  • Excellent communication skills
Experience
August 2016
to
March 2017
South Gessner Learning Center Houston, TX Transportation/ Daycare Assistant
  • Carefully monitored children's play activities.
  • Maintained daily records of activities, behaviors, meals and naps.
  • Routinely picked children up from school and activities.
  • Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.
January 2016
to
May 2016
The Cartwright School Houston, TX Afterschool Assistant
  • Incorporated music and art activities to encourage creativity and expression.
  • Carefully monitored children's play activities.
  • Created and implemented a developmentally appropriate curriculum.
  • Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.
December 2015
to
March 2016
The Egg and I Houston, TX Hostess/Cashier/ Customer Service
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Served fresh, hot food with a smile in a timely manner.
  • Communicated clearly and positively with co-workers and management.
  • Prepared and served beverages such as coffee, tea and fountain drinks.
May 2008
to
December 2009
Fondren Southwest Academy Houston, TX Daycare Teacher/ Receptionist
  • Greeted visitors promptly and directed to correct locations.
  • Verified that information in the computer system was up-to-date and accurate.
  • Carefully monitored children's play activities.
  • Maintained daily records of activities, behaviors, meals and naps.
February 2002
to
May 2003
The Ensemble Theatre Houston, TX Receptionist
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Handled and processed confidential patient information.
  • Greeted visitors promptly and directed to correct locations.
  • Updated employee paperwork and records.
  • Managed office inventory and placed new supply orders.
  • Managed office inventory and placed new supply orders.
Education
2008
St. Micheals Learning Academy Houston, TX, Harris High School Diploma
This resume is created in 7 minutes.
Professional Summary
Patient-focused and empathetic caregiver with extensive knowledge of geriatric needs. Who also focuses on efforts supporting patients with daily activities to support their physical health.
Skills
  • Self directed individual who has the ability to work with little or no direct supervision
  • Profound ability to communicate well with managers and co-workers
  • Dedicated and careful – high level of accuracy and attention to detail
  • Demonstrated ability to assist clients with activities of daily living so that they can function independently
  • Stand / walk up to eight hours a day
  • Frequently kneel, bend, squat, climb and reach
  • Coping with bodily fluids and excretion
  • Dementia and Alzheimer's knowledge
  • Competent at maintaining proper infection control measures following standard control guidelines
Work History
Daycare Assitant, 09/2013 to 08/2014
Nat Azaro Day Care Center Brooklyn, New York

  • Promoted language development skills through reading and storytelling.
  • Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
  • Relieved the head teacher and toddler teacher.
  • Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
  • Organized small groups of children while transitioning to and from outdoor play.
  • Dressed children and changed diapers.
  • Administered medication and minor first aid to sick and injured students.
Personal Care Assistant, 09/2014 to 11/2015
Country Meadows Retirement Communities Bethlehem, PA
  • Demonstrated responsible teamwork with coworkers, participation in facility meetings, willingly provided assistance to other campus co-workers.
  • Provided residents with assistance for personal needs according to customer service plan. Needs were: toileting, bathing, dressing, grooming, mobility, transport, and dining. 
  • Promoted  social and emotional support as needed and according to the customer service plan. These actions included prompt response to calls for assistance, direct assistance to participate in activities, appointment reminders, and encouragement for the resident to be as independent as possible.
  • Observed for and informs supervisor/shift leader promptly about any changes in resident health or behavior or condition or needs.
  • Promptly reports unusual events, suspicion of abuse or neglect, and/or emergency situations.
  • Completed resident laundry in a thorough and organized manner as scheduled.
  • Cleans resident rooms, bathrooms, common areas according to protocols & schedules where assigned.
Total Care Taker, 11/2015 to Current
Home Family Care Brooklyn, New York
  • Carefully administered medication and supplements .
  • Provided daily bed baths.
  • Turned and positioned patient.
  • Assisted in toileting needs , essentially changing patient's diapers. 
  • Demonstrated standard/universal precautions.
  • Completed patient transfer activity, such as operating a hoyer lift.
  • Monitored vital signs, such as blood pressure and pulse.
  • Prepared all meals and assisted feedings . 
Education
High School Diploma: 2014
Brooklyn Academy of Science and the Environment - Brooklyn, NY
This resume is created in 7 minutes.
Professional Summary
Reliable Child Care Worker talented at creating a safe, stimulating environment for young children. Expertly leads individual and group activities to encourage learning and develop social interaction skills.
Skills
  • First Aid and CPR Certified
  • Child psychology knowledge
  • Loves children
  • Energetic caregiver
  • Emotionally supportive
  • People-oriented
  • Self-sufficient
  • Friendly and likeable
  • Dependable
  • Parent communication
  • Arts, crafts and games
  • Organized
  • Creative
  • Housekeeping
  • Active listening
  • Calm under pressure
  • Tact and sensitivity
  • Self-motivated
Work History
Daycare Worker, 03/2016 to 12/2016
Little Sprout Learning Academy Seaford, DE
  • Identified signs of potential emotional or developmental concerns in children and brought them to parents' or guardians' attention.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Incorporated music and play into developmentally appropriate activities.
  • Prepared, served and cleaned up daily meals for 8-20 children.
  •  
  • Developed age-appropriate activities and programs for children 1 to 4 years old.
  • Encouraged good behaviors using the positive reinforcement method.
  • Dressed infants and toddlers and changed their diapers.
  • Communicated openly with children's parents about daily activities and behaviors.
  • Meticulously sanitized toys and play equipment.
  • Engaged with children on an individual basis in a pleasant manner.
Daycare Worker, 01/2017 to Current
Little Paws Daycare Laurel, de
  • Addressed behavioral and learning issues with parents and daycare management.
  • Allowed for ample outdoor recreation time.
  • Maintained a child-friendly environment with access to outdoor activities.
  • Communicated with children in developmentally appropriate way.
  • Maintained a safe play environment by emphasizing and maintaining cleanliness and organization.
  • Monitored and enforced adequate supply and material inventory.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Administered medications and kept appropriate records.
  • Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Incorporated music and play into developmentally appropriate activities.
  • Prepared, served and cleaned up daily meals for 8 children.
  •  
  • Developed age-appropriate activities and programs for children 1 to 4 years old.
  • Encouraged good behaviors using the positive reinforcement method.
  • Dressed infants and toddlers and changed their diapers.
  • Communicated openly with children's parents about daily activities and behaviors.
  • Meticulously sanitized toys and play equipment.
Education
High School Diploma: 2017
Delmarva Christian High School - Georgetown, DE