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Professional Summary

Compassionate case manager with a successful track record of providing case management services for chronically ill and medically complex patients.  Excellent communicator with a strong history of analytical assessments on both a macro and micro level.  LCSW licensure will be complete in June 2019.

Skills
  • Crisis Intervention
  • Biopsychosocial assessments
  • PASRR Screening
  • Palliative Care & Chronic Illness support
  • Case Management
  • Treatment and discharge planning
  • Psychotherapy
  • 3008 AHCA assessments
Education
Registered Clinical Social Worker Intern: ISW 11721 Florida Board of Clinical Social Work - Tallahassee, Florida
Master of Social Work : 2017
University of West Florida - Pensacola, Florida
Bachelor of Social Work: 2016
University of West Florida - Pensacola, Florida
Work History
Social Worker-Palliative Care, 04/2018 to Current
Sacred Heart Health System Pensacola, FL
  • Conducted in-depth biopsychosocial assessments on all new patients.
  • Developed an on-going assessment of patient/family needs and implemented interdisciplinary team care plan.
  • Assisted families with discharge planning and obtaining appropriate community resources.
  • Advocated for patients by communicating their care preferences to practitioners while ensuring interventions met their goals for treatment.
Child Protective Investigator, 05/2017 to 05/2018
Department of Children and Families Crestview, Florida
  • Conducted in-depth assessments to evaluate family functioning within the scope of family system theory.
  • Assessed each child's unique needs and coordinated the delivery of appropriate services and resources.
  • Conducted home studies to determine suitability of child placement with foster agencies.
Teaching Assistant, Department Of Social Work, 05/2015 to 05/2017
University of West Florida Pensacola, Florida
  • Co-facilitated course SOW4233 Human Diversity and Social Justice, construct E-Learning components of coursework, evaluate, grade, and provide feedback on student coursework.
  • Conducted research to eliminate barriers to food access, including conducting surveys, literature review, and statistical analysis. Presented research at state conferences.
  • Led class instruction in Social Policy and Human Behavior in Organizations and Communities.
Social Work Case Management Intern, 01/2017 to 01/2017
Volunteers of America Pensacola, Florida
  • Provided case management services, counseling, education and life-skills training to diverse, veteran population.
  • Designed treatment plans to address cognitive and behavioral maladaptive coping techniques.
  • Counseled individuals and families regarding mental health, substance abuse, and rehabilitation issues.
  • Developed and led weekly family support groups and substance misuse meetings.
Social Work Case Management Intern, 08/2016 to 12/2016
Adult and Child Mental Health Care, LLC Pensacola, Florida
  • Provided individual, marital, and family mental health counseling utilizing evidenced based psychotherapy.
  • Conducted biopsychosocial assessments to evaluate client's strengths and needs.
  • Facilitated play therapy sessions for children diagnosed with ASD.
Social Work Case Management Intern, 01/2016 to 05/2016
Nemours Children's Specialty Clinic
  • Delivered case management services to pediatric patients/families.
  • Provided social work support for medically complex conditions including oncology/hematology/pulmonology.
  • Planned discharge from clinic to home or other care facility.
  • Coordinated continuance of medical coverage with CMS, Medicaid, and private insurers.
  • Assisted families with Durable Medical Equipment needs.
  • Mediated between family members to facilitate conflict resolution.
Family Supervised Visitation Monitor, 05/2015 to 08/2015
Judge Ben Gordon Jr. Supervised Family Visitation Center Fort Walton Beach, Florida
  • Documented professional and factual notations based on observations of visitor/child interactions.
  • Redirected destructive and inappropriate behavior and provided suggestions for a healthy visitor /child visit.
Program Manager, 07/2008 to 01/2014
NEW Crestview, Florida
  • Reviewed performance benchmarks and established metrics for future tracking of program efficiency.
  • Administered performance reviews to evaluate progress for monthly and yearly evaluations.
  • Spearheaded cross-functional initiative to achieve consistency in client escalations processes.
  • Assessed training needs through surveys, focus groups and consultations with global management.
  • Provided weekly mentoring sessions for improved employee development.
Business Manager, Human Resource Development, 06/1999 to 07/2007
Citigroup Jacksonville, Florida
  • Delivered a wide variety of courses including topics on communication, team building, conflict resolution, and talent acquisition.
  • Coordinated statistical data analysis, design, and information flow during client merger.
  • Updated key human resource metrics, including turnover and terminations, using reporting tools in HRMS.
  • Derived conceptual designs from business objectives according to specifications for usability, performance and functionality.
Certifications
Registered Play Therapy Intern
Certified Child Welfare Protective InvestigatorCWPI_P100816
Certified Rapid Resolution Therapy Practitioner
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Summary
Compassionate social services professional and active listener dedicated to working tirelessly to help clients to resolve issues and thrive on their own terms. Enthusiastic and caring teacher dedicated to improving student performance.
Skills
  • Teaching/Counseling Skills
  • Experience with special needs students
  • Community Outreach
  • Clear Communicator
  • Excellent Administrative skills
  • Time Management
  • Intermediate Computer Skills
  • Case Management
Experience
Child Protective Investigator Oct 2017 to Current
Florida Department of Children and Families Orlando, FL
  • Reported/protected children from neglect, abuse, or maltreatment.
  • Expert at community outreach referrals to public, private or community service agencies for assistance as needed. 
  • Case management: Interviewed individuals/family members to compile information on social, educational, criminal, institutional history and to document progress. 
  • Served as liaison between families and service providers.
  • Actively investigate and report all reported instances of abuse/neglect.
Substitute Teacher Oct 2016 to Oct 2017
Kelly Educational Services Orlando, FL
  • Implement existing lesson plans in a manner that ensures the integrity of academic time.
  • Actively motivate students to learn and participate.
  • Instruct students using a variety of classroom topics and courses of instruction.
  • Follow lesson plans as required by school and Kelly Services policy.
  • Address the various learning styles of students accordingly
ABA Therapist May 2015 to Dec 2015
Autism Communication Institute Edmond, OK
  • Provided ABA services to individuals from infancy through adulthood with a diagnosis of autism spectrum disorder, developmental disabilities, and challenging behavior.
  • Collected and recorded data, graphed student progress and participated in team meetings.
  • Taught appropriate play/social skills by encouraging desired behaviors and discouraging inappropriate behavior.
Child Welfare Specialist I Jul 2014 to Apr 2015
Department of Human Services Oklahoma City, OK
  • Reported/protected children from neglect, abuse, or maltreatment.
  • Made community outreach referrals to public, private or community service agencies. 
  • Case management: Interviewed individuals/family members to compile information on social, educational, criminal, institutional history and to document progress. 
  • Served as liaison between families and service providers.
Education and Training
Bachelor of Science, Psychology University of Central Oklahoma Edmund, OK
Vice President's Honor Roll for outstanding scholastic achievement for 3 Years.

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Objective
Interested in advocating for children and families. Committed to finding the best solution for children and families. Fluent in both Spanish and English with experience in investigative case work.
Skills
  • Bilingual Spanish/English
  • Interpersonal, oral, and written communication skills
  • Comfortable with diverse populations
  • Excellent writing and critical thinking skills
  • Proficient in Microsoft Office
  • Typing Speed: 70 w.p.m
  • Detail-oriented
Accomplishments
  • Member of the Spanish Honorary Society
  • Outstanding Student in Foreign Language Award
  • Held a 4 year athletic scholarship at Midwestern State
  • Valedictorian of Luling High School '12
Education
Bachelor of Science: Dual: Criminal Justice and Spanish 2016 Midwestern State University, Wichita Falls, TX
  • Top 35% of class - GPA: 3.67
  • Related Coursework in Ethics, Behavioral Studies, Criminal Justice, and Law Enforcement/Investigation
Experience
MIDWESTERN STATE UNIVERSITY Wichita Falls, TX Tour Guide 01/2016 to 05/2016
  • Used effective presentation and communication skills to bring in prospective students during tours
  • Performed administrative duties to include putting together informational packets
  • Translated information for visitors
ENDURANCE HOUSE Wichita Falls, TX Sales Representative 10/2015 to 05/2016
  • Made and received customer calls
  • Worked personally and independently with customers
  • Used communication skills to resolve issues 
Department of Family and Protective Services San Marcos, TX Child Protective Investigator 12/2016 to Current
  • Investigated allegations of abuse and neglect 
  • Evaluated and addressed individual client needs and concerns
  • Advised clients on community resources and made referrals
  • Discussed case history for review with other staff members
  • Wrote affidavits and detailed investigation reports 
  • Managed diverse caseload 
  • Engaged and built rapport with children and their families
  • Collaborated with and gathered information from law enforcement, medical professionals, and service providers
This resume is created in 7 minutes.
Education and Training
Bachelor of Arts: Criminal Justice 2013 Columbia College Jacksonville, FL
Master of Arts: Health Administration 2016 Webster University Jacksonville, FL Minor in Project Management 3.84 GPA  
Lean Six Sigma Yellow Belt: Quality Improvement 2016 University of North Florida Jacksonville, FL
Instructor Techniques: Education 2002 Lake City Community College Lake City , FL
Lean Six Sigma Green Belt 2016 University of North Florida Jacksonville, FL, US ​​​
Skill Highlights
  • Confident public speaker (excellent communication skills)
  • Ability to work independent of supervision
  • Ability to carry out multiple assigments and balance workload independently
  • Personal and professional integrity
  • Sound decision making
  • Demonstrated ability to think critically and analycally
  • Critical thinking proficiency
  • Relationship and team building
Professional Experience
Safety Ocupational Health Manager 40 hrs. weekly 10/2018 to Current Durham VA Medical Center Durham, NC
  • Planned, developed, implemented and monitored fire safety plans that addressed specific fire and life safety systems.

  • Conducted and planned periodic fire safety inspections. 

  • Worked with operations leadership to maintain safe and effective protective gear.

  • Promoted a culture of safety dedicated to maintaining maximum productivity in a safe manner.

  • Spearheaded safety meetings with key members of the organization to ascertain methods to improve overall safety for all employees.

  • Reviewed design drawings, specifications and customer requirements for newly engineered components and processes.

  • Collaborated with engineers and customers to discuss existing and potential engineering projects and products.

  • Led cross-functional team to share technology across departments to improve operational efficiency.

  • Maintained open and effective communications with project teams to increase productivity. Conducted trainings for all company employees on safety initiatives to ensure overall compliance with federal regulations.

  • Inspected company buildings and job sites to identify possible hazardous conditions and immediately remedied these issues with corrective actions.

  • Gathered and studied key metrics to better understand which programs met desired outcomes and which ones required further efforts to be successful.

  • Devised and integrated training for public health professionals. Managed [Number] direct reports, including completion of recruiting and hiring processes.

  • Recruited and trained new staff members and produced employee schedules.

  • Responsible for the development of briefing charts, assessment findings, corrective actions, and content of the QWE Logistics Readiness Center (LRC) Assessment Reports.

Safety &Occupational Health Specialist 10/2016 to Current North Florida South Georgia Veterans Health System Lake City , FL
  • Assures that the facility Fire and Emergency Response Plans are applicable and up-to-date. The Joint Commission, Occupational Safety and Health Act (OSHA), National fire and Life Safety Codes, and federal/state/local standards should be consulted and incorporated into such plans. Supervises and evaluates required drills and provides appropriate recommendations to the Facility Administration.
  • Reviews all accident reports received from facility departments, and conducts accident epidemiological investigations in order to analyze trends and recommends preventive measures to promote the risk management and safety programs through protective, preventive education, and motivational factors.
  • Conducts or coordinates routine orientation and in-service training to all staff on safety, industrial hygiene and occupational/environmental health. Serves as a specialist in the area of Safety and Occupational Health for the surrounding clinics and/or hospitals.
  • Director of Safety/ Risk Manager 10/2013 to 10/2014 Northeast Florida State Hospital Macclenny, FL
    • Direct supervisor of seven Safety/Risk department employees including (3) investigators, (2) Staff assistants, and (2) Data entry personel. 
    • Member of the crisis intervention team that developed comprehensive treatment plans that focused on behavioral treatment of problems.
    • Developed appropriate policies for the identification of medically-related social and emotional needs of clients.
    • Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
    • Collaborated with cross-functional teams to draft project schedules and plans for Self Injerous Behaviors (SIB).
    • Monitored team progress and enforced deadlines.
    • Partnered with Psychiatry  and Nursing Director to address Suicide attemps.
    • Decreased Self injerous behaviors  by 27% by training staff, and supplying them with education tools for the patients..
    • Implements policies and manages the Safety Office, and Risk Management department at the hospital.
    • Ensure collection and entry of all incident data into the risk management database.
    • Present risk and incident report data to senior leadership.
    • Responsible for preparing required quarterly/annual reports for the hospital governing body. 
    • Oversaw annual risk training for all employees, as required by the Agency for Health Care Administration. 
    • Safety Committee Chairperson, lead quarterly safety committee meetings, keep minutes and report committee activity at least quarterly to the hospital Risk Management Committee and the hospitals Executive Member Team.
    • Medication Variance Committee Chairman.
    • Investigates all medication variances within forty eight hours of submitted incident report.
    • Maintain the safety data for review by CARF and AHCA. 
    • Assess and analyzes information obtained through investigatory techniques to identify and make recommendations to resolve the issues and lessen the hospitals risk.
    • Develop safety policies that ensure employees work in safe environments.
    • Evaluate the effectiveness of current processes and measures and recommend improvements where needed.  
    • Analyzed facility activities and data to accurately assess risk and improve services.
    • Performed medical record audits, guided staff through clinical standards and maintained accreditation standards.
    • Checked patient safety indicators, hospital hygiene conditions and infection control measures and contributed to nursing and pharmacy departments' meetings. 
    • Developed and utilized performance metrics to continually improve quality and operating efficiency.    
    • Managed activities and project personnel to ensure project progressed on schedule and within prescribed budget.
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    • Reviewed status reports prepared by project personnel and modified schedules/plans as required.
    • Provides leadership in identifying opportunities for improvement, initiating and Completing Continuous Quality Improvement (CQI) Projects.
    • Identify process problems and implemented new and improved policies and processes.
    • Project Manager on assigned CQI projects.
    • Ensures safety and facility quality control is in compliance with local, federal, state regulations and provides consultations.
    • Reviews and tracks data contained within the Environmental Care program to make ongoing improvements.
    • Participates in hospital committees as required by the Hospital Administrator.
    • Medication Variance Committee Chairperson.
    • Hospital Investigator
    • Develops, implements, manages and monitors the life safety, quality, progress and outcomes of the projects of outside contractors and hospital staff.  
    • Assures that contractor and staff adhere to the Infection Prevention Risk Assessment (IPRA), Interim Life Safety Measures (ILSM), all policies and protocols of NEFSH. Designs and manages the physical environment to comply with Life Safety Codes.
    • Administers and acts as an approver for the Risk Assessment database for all projects at NEFSH.  Administers NEFSH's TPC training program. Training of Fire Safety, Safety and other in-service and orientation programs for the hospital.
    • Conducts environmental tours, and serves as the chairman of the Facility Management, Life Safety and Fire Safety Risk Committees of the Health System's Environment of Care (EOC) Committee. 
    • Resident expert regarding current facility codes/standards not limited to, but including NFPA 101, NFPA 99, IBC, IFC, AIA Guidelines for Design and Construction of Health Care Facilities, CDPH, OSHA, and CMS.
    • Leads other employees as to direction, training, and leadership in the completion of special projects related to responsibilities.
    • Responsible for non-manual work directly related to the management or general business operations of Northeast Florida State Hospital, all locations, regarding contractor adherence to policy and protocols, Statement of Conditions, facility codes, and standards, and as noted above.  Exercises discretion and independent judgment with respect to the above matters.
    • Responsible for the general supervision of the fire guards where fire watch service is provided.
    • Develop and maintain an approved pre-fire plan at the construction site.
    Child Protective Investigator 05/2013 to 10/2014 Florida Department of Children and Families Starke, FL
    • Conducted investigations regarding allegations of abuse, neglect, abandonment and special conditions for children.
    • Worked closely with law enforcement, Assesses danger threats, child vulnerabilities, and protective caregiver capacities to determine whether a child is safe.
    • Managed and modifies safety plans as necessary during the investigation. Arranges emergency placement for any child that cannot safely remain in the home.
    • Presented safety plan and imminent threat assessment at case management case transfer staffing and participate in discussion as to recommended follow-up actions.
    • Provided families with services linkages to agency and community resources based on needs assessment.
    • Maintained thorough documentation in the client records/appropriate information system(s) and supports organized client files.
    • Reported indication of abuse, neglect, and abandonment to the Florida Abuse Hotline.
    • Performed data audits to assess that records are attributable, legible, contemporaneous, original, accurate, and in compliance with regulations.
    • Participated in the preparation and review of study/batch record and QA files in preparation for sponsor/client site visits; assure that QA audit files are retained.
    Safety Officer/Training Supervisor 07/2007 to 05/2012 Florida Department of Corrections Lake Butler, FL
    • Supervised 15 educational staff who provide professional instructional services to 565 employees.
    • Assisted in maintaining student enrollment in the Training Department.  
    • Identified training and development needs within the organization through job analysis, appraisal schemes and regular consultation with human resources departments.
    • Designed and expand training and development programs based on the needs of the organization and the individual.
    • Worked in teams to produce programs that are satisfactory to all relevant parties in an organization.
    • Helped line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.
    • Have an understanding of e-learning techniques, and where relevant, being involved in the creation and delivery of e-learning packages.
    • Researched new technologies and methodologies in workplace learning and presenting this research.
    • Taught advanced report writing using word processing software such as Microsoft Word, Excel, and PowerPoint.
    • Trained and manage cross-disciplinary teams that are working on sensitive, confidential matters.
    • Managed and perform weekly safety inspections
    • Identified code and non-conformance issues of fire protection systems and ensure deficiencies found are promptly reported and corrected.
    • Responsible for conducting routine inspections, testing, service, and preventative maintenance on Electrical, Sprinkler or Suppression life safety product lines.
    • Followed and maintain a highly structured inspection schedule.


    Milieu Manager/Quality Assurance Coordinator 10/1999 to 12/2001 Hastings Youth Academy Hastings, FL
    • Monitored the Corrective Action/Root Cause activities to assure corrective actions are implemented in a timely manner.
    • Supervised assigned staff and interns.
    • Carried out supervisory responsibilities in accordance with the organizations' policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and correcting employees; addressing complaints and resolving barriers to success.
    • Maintained human resource staff by recruiting, selecting, orienting, and training employees.
    • Investigated patient complaints and implementing appropriate corrective action and/or response to those complaints in accordance with company policy.


    Safety Officer/Correctional Supervisor 07/1995 to 07/2007 Florida Department of Corrections Raiford, FL

     

    • Developed and implemented programs related to industrial hygiene.
    • Developed and delivered safety training.
    • Evaluate hazardous operations and proposed controls in both laboratory and non-laboratory settings.
    • Executed daily operations of all aspects of on-the-job safety.
    • Performed inspections of fire and safety equipment, machinery throughout the plant, then identified and corrected potential hazards to ensure compliance with safety regulations.
    • Increased employees awareness and knowledge of OSHA regulations and policies through continuous training.
    • Implemented Accident / Incident investigation program.
    • Conducted periodic safety training including new employee's safety orientation through formal classrooms and presentations.
    • Performed periodic safety audits and inspections to improve compliance.
    • Chaired the departments safety committee.
    • Assisted managers and supervisors coordinated all emergency response activities including annual drills, spill prevention and training employees on emergency response and evacuation procedures.
    • Ensured compliance with all applicable regulations. Created or updated all the safety and environmental programs used at the facility.
    • Establishes effective working relationships among team members.
    • Develops recommendations, develops and evaluates alternative course of action, selects courses of action, and follows up.
    • Ability to make right decisions based on perceptive and analytical processes. 
    • Appropriately assigns/delegates work and authority to others in the accomplishment of goals. 
    • Provides coaching, advice, and assistance as required; e.g., helps subordinates overcome obstacles and deal with problems. 
    Aviation Boatswains Mate 06/1992 to 01/1995 US Navy USS Saratoga CV-60
    Analyzed aviation fuel facilities to design and implement more efficient uses.
     
    Affiliations
    American College of Healthcare Executives (ACHE)
    American Society for Healthcare Risk Managers (ASHRM)
    National Fire Protection Association 
    Certifications
    Licensed Healthcare Risk Manager
    Florida Certified Intructor
    AHA Healthcare Provider CPR Certification
    BLS - Basic Life Support
    Certified Life Safety Specialist (CLSS-HC) for Health Care Facility Managers
    Community Service
    Volunteer, Habitat for Humanity, 2010
    Veterans Outreach Disability Counselor
    Military Experience
    US Navy, 1
    • Aviation Boatswainsmate Fuels
    • Earned National Defence Service Metal Medal
    • Honorable Discharge