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Skillful Child Protective Investigator resume

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Professional Summary

Compassionate case manager with a successful track record of providing case management services for chronically ill and medically complex patients.  Excellent communicator with a strong history of analytical assessments on both a macro and micro level.  LCSW licensure will be complete in June 2019.

  • Crisis Intervention
  • Biopsychosocial assessments
  • PASRR Screening
  • Palliative Care & Chronic Illness support
  • Case Management
  • Treatment and discharge planning
  • Psychotherapy
  • 3008 AHCA assessments
Registered Clinical Social Worker Intern: ISW 11721 Florida Board of Clinical Social Work - Tallahassee, Florida
Master of Social Work : 2017
University of West Florida - Pensacola, Florida
Bachelor of Social Work: 2016
University of West Florida - Pensacola, Florida
Work History
Social Worker-Palliative Care, 04/2018 to Current
Sacred Heart Health System Pensacola, FL
  • Conducted in-depth biopsychosocial assessments on all new patients.
  • Developed an on-going assessment of patient/family needs and implemented interdisciplinary team care plan.
  • Assisted families with discharge planning and obtaining appropriate community resources.
  • Advocated for patients by communicating their care preferences to practitioners while ensuring interventions met their goals for treatment.
Child Protective Investigator, 05/2017 to 05/2018
Department of Children and Families Crestview, Florida
  • Conducted in-depth assessments to evaluate family functioning within the scope of family system theory.
  • Assessed each child's unique needs and coordinated the delivery of appropriate services and resources.
  • Conducted home studies to determine suitability of child placement with foster agencies.
Teaching Assistant, Department Of Social Work, 05/2015 to 05/2017
University of West Florida Pensacola, Florida
  • Co-facilitated course SOW4233 Human Diversity and Social Justice, construct E-Learning components of coursework, evaluate, grade, and provide feedback on student coursework.
  • Conducted research to eliminate barriers to food access, including conducting surveys, literature review, and statistical analysis. Presented research at state conferences.
  • Led class instruction in Social Policy and Human Behavior in Organizations and Communities.
Social Work Case Management Intern, 01/2017 to 01/2017
Volunteers of America Pensacola, Florida
  • Provided case management services, counseling, education and life-skills training to diverse, veteran population.
  • Designed treatment plans to address cognitive and behavioral maladaptive coping techniques.
  • Counseled individuals and families regarding mental health, substance abuse, and rehabilitation issues.
  • Developed and led weekly family support groups and substance misuse meetings.
Social Work Case Management Intern, 08/2016 to 12/2016
Adult and Child Mental Health Care, LLC Pensacola, Florida
  • Provided individual, marital, and family mental health counseling utilizing evidenced based psychotherapy.
  • Conducted biopsychosocial assessments to evaluate client's strengths and needs.
  • Facilitated play therapy sessions for children diagnosed with ASD.
Social Work Case Management Intern, 01/2016 to 05/2016
Nemours Children's Specialty Clinic
  • Delivered case management services to pediatric patients/families.
  • Provided social work support for medically complex conditions including oncology/hematology/pulmonology.
  • Planned discharge from clinic to home or other care facility.
  • Coordinated continuance of medical coverage with CMS, Medicaid, and private insurers.
  • Assisted families with Durable Medical Equipment needs.
  • Mediated between family members to facilitate conflict resolution.
Family Supervised Visitation Monitor, 05/2015 to 08/2015
Judge Ben Gordon Jr. Supervised Family Visitation Center Fort Walton Beach, Florida
  • Documented professional and factual notations based on observations of visitor/child interactions.
  • Redirected destructive and inappropriate behavior and provided suggestions for a healthy visitor /child visit.
Program Manager, 07/2008 to 01/2014
NEW Crestview, Florida
  • Reviewed performance benchmarks and established metrics for future tracking of program efficiency.
  • Administered performance reviews to evaluate progress for monthly and yearly evaluations.
  • Spearheaded cross-functional initiative to achieve consistency in client escalations processes.
  • Assessed training needs through surveys, focus groups and consultations with global management.
  • Provided weekly mentoring sessions for improved employee development.
Business Manager, Human Resource Development, 06/1999 to 07/2007
Citigroup Jacksonville, Florida
  • Delivered a wide variety of courses including topics on communication, team building, conflict resolution, and talent acquisition.
  • Coordinated statistical data analysis, design, and information flow during client merger.
  • Updated key human resource metrics, including turnover and terminations, using reporting tools in HRMS.
  • Derived conceptual designs from business objectives according to specifications for usability, performance and functionality.
Registered Play Therapy Intern
Certified Child Welfare Protective InvestigatorCWPI_P100816
Certified Rapid Resolution Therapy Practitioner

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Job-winning Child Protective Investigator resume

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Compassionate social services professional and active listener dedicated to working tirelessly to help clients to resolve issues and thrive on their own terms. Enthusiastic and caring teacher dedicated to improving student performance.
  • Teaching/Counseling Skills
  • Experience with special needs students
  • Community Outreach
  • Clear Communicator
  • Excellent Administrative skills
  • Time Management
  • Intermediate Computer Skills
  • Case Management
Child Protective Investigator Oct 2017 to Current
Florida Department of Children and Families Orlando, FL
  • Reported/protected children from neglect, abuse, or maltreatment.
  • Expert at community outreach referrals to public, private or community service agencies for assistance as needed. 
  • Case management: Interviewed individuals/family members to compile information on social, educational, criminal, institutional history and to document progress. 
  • Served as liaison between families and service providers.
  • Actively investigate and report all reported instances of abuse/neglect.
Substitute Teacher Oct 2016 to Oct 2017
Kelly Educational Services Orlando, FL
  • Implement existing lesson plans in a manner that ensures the integrity of academic time.
  • Actively motivate students to learn and participate.
  • Instruct students using a variety of classroom topics and courses of instruction.
  • Follow lesson plans as required by school and Kelly Services policy.
  • Address the various learning styles of students accordingly
ABA Therapist May 2015 to Dec 2015
Autism Communication Institute Edmond, OK
  • Provided ABA services to individuals from infancy through adulthood with a diagnosis of autism spectrum disorder, developmental disabilities, and challenging behavior.
  • Collected and recorded data, graphed student progress and participated in team meetings.
  • Taught appropriate play/social skills by encouraging desired behaviors and discouraging inappropriate behavior.
Child Welfare Specialist I Jul 2014 to Apr 2015
Department of Human Services Oklahoma City, OK
  • Reported/protected children from neglect, abuse, or maltreatment.
  • Made community outreach referrals to public, private or community service agencies. 
  • Case management: Interviewed individuals/family members to compile information on social, educational, criminal, institutional history and to document progress. 
  • Served as liaison between families and service providers.
Education and Training
Bachelor of Science, Psychology University of Central Oklahoma Edmund, OK
Vice President's Honor Roll for outstanding scholastic achievement for 3 Years.

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Experienced Child Protective Investigator resume

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Interested in advocating for children and families. Committed to finding the best solution for children and families. Fluent in both Spanish and English with experience in investigative case work.
  • Bilingual Spanish/English
  • Interpersonal, oral, and written communication skills
  • Comfortable with diverse populations
  • Excellent writing and critical thinking skills
  • Proficient in Microsoft Office
  • Typing Speed: 70 w.p.m
  • Detail-oriented
  • Member of the Spanish Honorary Society
  • Outstanding Student in Foreign Language Award
  • Held a 4 year athletic scholarship at Midwestern State
  • Valedictorian of Luling High School '12
Bachelor of Science: Dual: Criminal Justice and Spanish 2016 Midwestern State University, Wichita Falls, TX
  • Top 35% of class - GPA: 3.67
  • Related Coursework in Ethics, Behavioral Studies, Criminal Justice, and Law Enforcement/Investigation
MIDWESTERN STATE UNIVERSITY Wichita Falls, TX Tour Guide 01/2016 to 05/2016
  • Used effective presentation and communication skills to bring in prospective students during tours
  • Performed administrative duties to include putting together informational packets
  • Translated information for visitors
ENDURANCE HOUSE Wichita Falls, TX Sales Representative 10/2015 to 05/2016
  • Made and received customer calls
  • Worked personally and independently with customers
  • Used communication skills to resolve issues 
Department of Family and Protective Services San Marcos, TX Child Protective Investigator 12/2016 to Current
  • Investigated allegations of abuse and neglect 
  • Evaluated and addressed individual client needs and concerns
  • Advised clients on community resources and made referrals
  • Discussed case history for review with other staff members
  • Wrote affidavits and detailed investigation reports 
  • Managed diverse caseload 
  • Engaged and built rapport with children and their families
  • Collaborated with and gathered information from law enforcement, medical professionals, and service providers