Client Support Specialist resume examples

• Assisted with mentoring & supporting over 40 newly hired associates within the ADP Norfolk, Va location.
  
• Coached new hire associates in our Dallas location to promote employee development
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Maintained a positive transaction survey of 9.4  in this position.
• Participated the level 1 and 2 fast track program within the Upmarket department.
• Acted as a positive mentor for newly hired representatives in the Dallas office.
• I was selected to be an ADP ambassador to our Norfolk, Va location. In which I have been invited to visit twice within 2017.
• Received 4.0/5.0 on my FY17 performance review. 

• My responsibilities were to collect as much data as possible, provide customer service, cancel customer orders, 5 sales a day, allow the customer to make donations to their associations or university, make sure that every call is a referenceable.
• Major Accomplishment: I became a mentor for new employees though, in which I help the new employees through their first few months with the company.

• My role was to sell payroll software, I made 300 cold phone calls a day, I learned how to operate a CRM and constantly update my pipeline.
• I created partnerships with CPA's, and also with Card Merchant Processors.
• I had a weekly quota of 6 appointments and 2 deals.
• Major Accomplishment.
• I was promoted from being an Inside Sales Representative to an Outside Sales Representative.

• I started off as a cashier, my responsibilities were to give excellent customer service, clean the bathrooms and clean the As a manager my responsibilities were to give customer service, take file employee information, balance the cash registers, close out the sales for the night, interview out the trash, and wash the dishes.
• Also responsible for locking the building for the night.
• Major Accomplishment: I was promoted to manager after 4 months of working for Chick Fila.

• Serviced auto and home insurance policies as well as club memberships.

• Acted as Client Support Team Lead while managing a personal client load of 70+
• Provided strategic recommendations to clients regarding Fishbowl product usage
• Worked directly with Account Owners and their clients to resolve complex issues or reach set marketing objectives
• Created training plan for new Client Support hires  
• Managed and Maintained Client Support internal documentation to ensure the most up to date practices were in place
  

• Provided technical support to 500+ clients ranging from local business to Enterprise level clients
• Provided technical support to Fishbowl employees
• Supported entire Fishbowl SaaS product suite
• Acted as the "first line of defense" for troubleshooting and escalating bugs internally as well as externally

• Assisted the Art Director in project to rebrand PrestoSports
• Appointed Project Manager for redesign of the PrestoSports corporate website
• Acted as a member of the Storytelling team who managed social media company-wide
• Responsible for the development and testing of new products and product features
• Managed all site design and template changes for live sites

• Provided exceptional customer and technical product support for existing PrestoSports clients
• Project Manager for 200+ clients designing website elements and training client on the PrestoSports CSM
• Managed all site design and template changes for live designs
• Led training calls for new hire training calls

• Purchased materials, plan inventory and ensure warehouse efficiency.
• Examined financial data/statements and utilize them to improve profitability.
• Performed quality controls and monitor production KPI\'s.
• Recruited, trained, supervised and appraised human resources.
• Contracted for custom bulk buy equipment devices totaling $50,000.00.
• Performed contract administration by managing all actions after the award of a contract that must be taken to assure compliance with the contract; timely delivery, acceptance, payment, closing contract.
• Examined estimates of material, equipment services, production costs, performance requirements, and delivery schedules to ensure accuracy and completeness.
• Reviewed purchase orders/invoices and bid requests to ensure no discrepancies.
• Performed contract management and administration in accordance with policies, government regulations, and legal requirements.
• Reviewed and administered contracts and modifications; prepared contract review.

• Oversaw all of the personnel and operational functions of an airport location.
• Effectively communicated with people at all levels with the ability to diffuse difficult or hostile situations.
• Managed a unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling customer issues and requests, and training new personnel.
• Performed tasks using automated software applications and programs for word processing and creating and maintaining spreadsheets.
• Composed and edited letters, reports and other correspondence.

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• Supported the store manager in executing sales goals, supervising associates and coaching in the moment.
• Drove sales by suggestive selling, coaching in the moment, adding on merchandise to complete and enhance a customer's purchase.
• Participated in executing the visual presentation of the store to attract our customers, by ensuring the proper marketing is throughout the store.
• Balanced the opening and closing of the cash drawers.
• Process shipment and continue to keep a customer service driven environment.

• Accounts Payable &Accounts Receivable.        
• Maintained clean and orderly checkout areas.
• Keeping periodic balance sheets of amounts and numbers of transactions.