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Professional Summary
To further grow my knowledge of Discover processes and systems to have a more rounded skill set.
Work History
03/2015 to Current
Discover Financial Services New Albany, OH
Customer Relationship Manager, 06/2017 to Current
Call Escalation Group

  • Out of the box thinking for tailored solutions. 
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.
Customer Relationship Manager, 06/2015 to 05/2017
  • Tailored guidance for pay down options.
  • Handle emotive card members.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Program Manager, 08/2009 to 05/2015
Newark Resident Homes Newark, OH
Medication Safety Coordinator Supervisor, 07/2013 to 11/2013
  • Overseeing Medication Safety Coordinators to ensure that individuals' medical needs are met.
  • Effective communication with medical professionals.
Medication Safety Coordinator, 12/2009 to 07/2013
Community Service Worker, 08/2009 to 12/2009
  • Scheduling and attending appointments with individuals.
  • Ensuring all medications and medical supplies are in the individuals' homes and updating the medication administration record.
  • Responsible for passing medications on a scheduled route.
  • Help individuals with their daily living needs.
High School Diploma: Newark High School - Newark, Ohio
Effective communication skills. Dependable, fast learner, excellent problem solver and work well with others.
Microsoft Office and Quicken.
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Productive, Reliable and punctual Sales Associate who possesses an excellent work ethic and more than 2 years in retail. Areas of expertise include inventory, stockroom,  and exceptional customer service,  who identifies customers needs and delivers solutions to problems.

Self-motivated and dependable while achieving high performance with minimal supervision.  

  • Fluent in Spanish and English
  • Cooperative team member
  • Extremely organized
  • Exceptional customer service
  • Sales expertise
  • Excellent verbal communication
  • Computer  skills
  • Inventory counts
Recognition from Canadian Human Rights International Organization (CHRIO)
Community Service Worker Academy of Learning College 2013 Toronto, Ontario
  • Coursework in Psychology and Sociology
  • Second Language Acquisition coursework
  • CPR Certification
Toronto, ON
Bernard Athletic Knit/ Jan 2017 to Current
  • Checked shelves, ensuring that they were always fully stocked.
  • Monitored the work space to ensure that it was neat, orderly and safe.
  • Stocked shelves and carried merchandise out on the floor for shippers.
  • Worked as a team member to provide the highest level of service to customers.
Flower designer assistant and sales associate
Toronto, Ontario
Top Flower Designers/ Jan 2016 to Jun 2016

  • Recommended and helped customers select merchandise based on their needs.
  • Cut, arranged, and produced flower bouquets and potted perennial plants.
  • Prepared and processed floral orders via phone or resulting from in-store consultations,  and resolved all customer complaints.
  • Replenished merchandise shelves with items from the stockroom.
Community Service Worker
Toronto, Ontario
Canadian Human Rights/ Jan 2013 to Jul 2013
  • Advised patients on community resources, made referrals and devised realistic treatment plans.
  •  Accurately entered client data into a company-based software program.
  • Worked independently and as part of a team to achieve clients needs.
  • Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services.