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Professional Summary

Experienced and organized with 8 years of administrative experience. Skilled in streamlining patient flow through accurate recordkeeping and clear communication skills. Proficient in using Allscripts PM and Cerner Powerchart for patient information management and scheduling.

  • HIPAA Compliance
  • Database entry
  • Insurance verification
  • Payment collection
  • CPR/First Aid certified
  • Patient-focused care
  • Scheduling and calendar management
  • Transmitting medical records
  • Conflict resolution
  • Medical Terminology
  • Excellent communication skills
Work History
Family Advocate | 09/18 to Current
McDowell County Head Start and Preschool Programs - Marion, NC
  • Maintained safety and security of all youth under care.
  • Collaborated with families to assist in their growth, development and education in an effort to increase potential.
  • Scheduled appointments with applicants to gather data to determine eligibility to meet program criteria.
  • Visited the homes of families and maintained appropriate contact as directed by agency procedures.
  • Recruited community members for projects and activities.
  • Managed caseload effectively through well-developed time management, organizational and task prioritization skills.
  • Established and maintained rapport with other staff, students, and parents to facilitate communication and academic progress.
  • Assisted classroom teacher with improving behaviors through modeling, role-playing and other effective strategies
Practice Specialist II | 01/2015 to 09/2018
Mission Pediatrics-McDowell - Asheville, NC
  • Managed the reception area for this busy pediatric office, including greeting visitors, directing telephone calls and providing information for inquiries.
  • Completed patient registration by checking patient data including insurance, demographic and health history to ensure all information was current.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
Office Assistant | 04/2011 to 07/2019
Miller Plumbing of McDowell - Marion, NC
  • Performed clerical tasks, including answering incoming phone calls, sorting mail and sending correspondence.
  • Prepared billing invoice
  • Maintain employee payroll by collecting and entering data into database.
  • Performed general office functions
Certified Nursing Assistant | 01/2014 to 08/2014
Rose Hill Retirement Community - Marion, NC
  • Supported patients' daily living needs, including feeding and bathing.
  • Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Offered age-appropriate patient care before, during and after exams.
  • Performed patient assessments, documented vital signs and reported changes to supervisors.
McDowell High School - Marion, NC | High School Diploma 2011
Stanly Community College - Albemarle, NC | Associate of Applied Science Early Childhood Education , Current


  • Active CPR and First-Aid Certified, July 2019 - July 2021.
  • Early Childhood Credential, July 17, 2017.
  • Family Engagement Certificate, January 1, 2019
This resume is created in 7 minutes.
Seeking a position as a case manager where I can use my skills and experience to develop, implement, and assess the client's needs and problems. 
  • Outreach programming specialist
  • Sound judgment
  • Skilled mediator
  • Conflict resolution training 
  • Knowledge of regulations, policies and procedures for program development

  • Excellent communication and interpersonal skills
  • Excellent under pressure
  • Four years of experience tutoring children 
  • Excellent written and verbal skills
Professional Experience
Teacher's Assistant (Student Leader Intern) 05/2017 to 08/2017 Elev8 Baltimore Baltimore, MD
  • Educated children grades 6th-8th during summer program.
  • Provided assistance in the classroom when conducting curriculum based group lessons.
  • Assisted teaching staff in preparing the classroom and lesson plans.
Family Advocate Specialist (Intern) 08/2016 to 04/2017 Waverly EHS Center of Goodwill Townson, MD
  • Completed documentation for all clients attending group sessions.
  • Established and maintained Child and Family files as required by the work plan, assuring the files were kept confidential. 
  • Participated in child/family staffing meetings with up-to-date information.
  • Strategized approaches with individual families to reach objectives and goals of program.
  • Provided counseling/mentoring for at-risk youth and family.
Teacher's Assistant (Student Leader Intern) 05/2016 to 08/2016 Elev8 Baltimore Baltimore, MD
  • Educated children grades 6th-8th during summer program.
  • Closely adhere to lesson plans; and kept students motivated, engaged and focused.
  • Offered assistance to others, fostering a sense of teamwork
  • Assisted individual students and took notice of students individual learning styles
Bachelor of Science: Social Work 2017 Morgan State University Baltimore, MD
High School Diploma 2012 Copley High School Copley , OH
Activities and Honors
  • Leadership Vice President of Student Social Work Organization (BSW) 2016-2017
  • President for National Council of Negro Women Morgan State University Section 2015-2016
  • Miss Phi Beta Sigma for the Mighty Gamma Chapter 2015-2016
  • 1st Vice President for National Council of Negro Women Morgan State University Section 2014-2015
  • Miss NCNW National Council of Negro Women Morgan State University Section 2013-2014
  • Academic School Year Promethean Kappa Tau Honor Society 2012 Inductee
Computer Skills
  • Proficient (Microsoft Office Products: Excel, Word, Power Point)
  • Outlook

  •  Adobe
  • Electronic Social Networking
This resume is created in 7 minutes.
NCDPS BUTNER, NORTH CAROLINA Correctional Officer III 09/2017 to Current
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Continually monitored dormitories for inappropriate activity.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Maintained correct physical head count at all times.
Mellow Mushroom Nashville, TN Security 05/2017 to 09/2017
  • Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
  • Continuously monitored security cameras and fire, building and alarm systems.
Nissan Smyrna, TN Assembly Technician 03/2014 to 01/2017
  • Lubricated and wiped machines, tools and workplace to maintain safety and cleanliness.
  • Connected motor leads and connectors to required power sources.
  • Terminated wire harnesses and basic wiring for controls, basic panels and fan motors.
  • Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools. 
Tennessee Army National Guard Nashville, TN Family Advocate 05/2016 to 09/2016
  • Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services.
  • Maintained up-to-date and accurate program files and records.
  • Monitored program budgets and costs to verify expenses were within budget parameters.
Education and Training
2013 Hunters Lane High School, Nashville, TN, United States
  • Member of JROTC Club
  • High school diploma
  • Law Enforcement coursework
Military Police Cert: Law Enforcement Military Police Law Enforcement, Ft Leonard Wd, MO, United States
252ND Military Police Company, Tennessee Army National Guard
  • deployed 2014-15
This resume is created in 7 minutes.
Compassionate social services professional and active listener dedicated to working tirelessly with clients to help them resolve community and mental health issues and thrive on their own terms.
  • Attentive listener
  • Empathetic
  • Emergency response training
  • Community outreach expert
  • Strong communicator
  • Detail-oriented
  • Excellent interpersonal skills
  • Team player
  • Proper phone etiquette
  • Accurate and detailed
Family Advocate Assistant MLK Community Center Indianapolis , IN
  • Interviewed clients individually and with families to determine what services would best address their needs.
  • Advised clients/parents on community resources, made referrals and devised realistic family supportive plans.
  • Worked with severely mentally ill adults and children and homeless.
  • Maintained thorough case history records and wrote detailed case notes.
  • Promoted growth and empowerment in clients during goal setting.

09/2013 to 03/2017
Community Senior Advocate Goodwill Industries Indianapolis , IN
  • Empowered Seniors over 55 to rejoin the workforce 
  • Provided professional development 
  • Educated seniors and their families regarding other community resources.
  • Evaluated and addressed individual client needs and concerns.
Education and Training
Certification : Administrative Professional Skills Institute Indianapolis , IN, United States
  • Typing & Data Entry Courses

High School Diploma: General Crispus Attucks High School Indianapolis, IN, United States
  • High school diploma
This resume is created in 7 minutes.
Professional Summary

Creative professional with extensive project experience from concept to development. Talents include implementing programs

Core Qualifications
  • Results-oriented
  • Quick learner
  • Computer proficient
  • Flexible and adaptive
  • Microsoft Office
  • Training and development
  • Classroom management
  • Mediation and advocacy talent
Assistant Manager Mar 2012 to Current
Island View Adult Family care Wappingers Falls, NY

Maintained and coordinated services for the residents at the private rest home

Collaborated with other administrative team members, human resources and the finance department on special projects and events

Handled and distributed all incoming and outgoing mail

GED Teacher Sep 2006 to Mar 2012
Ulster BOCES Port Ewen, NY

Applied progressive teaching principles to a class of 20 students, improving standardized tests scores by 17% in six-month period

Performed student background reviews to develop tailored lessons based on student needs

Developed, administered and corrected tests and quizzes in a timely manner

Family Advocate Sep 2005 to Jun 2006
Astor Home for Children Wappingers Falls, NY

Directed all protective placement, case management, parent education and family reunification activities

Interviewed clients individually and with families to determine what services would best address their needs

Advised families on community resources, made referrals and devised realistic treatment plans.

Educated families regarding other community resources

Bachelor of Science, Elementary Education, Concentration Mathematics 2003 State University of New York, College at New Paltz New Paltz, NY, USA
This resume is created in 7 minutes.

Skilled in risk assessment and discussing potential compliance issues with management. Conceptual thinker successful at refining audit systems.

  • Solution focused
  • Team player
  • Deadline-driven    
  • Problem solving
  • Task-oriented
  • Self-motivated
  • Critical thinking
  • Multi-tasker

Master of Arts : Social Work, 2016 Texas A & M- Commerce Commerce, Texas
Bachelor of Arts : Social Work, 2015 Texas A & M- Commerce Commerce, Texas
Associate of Arts : Literature Arts, 2014 Eastfield College Mesquite, Texas
Family Advocate Intern
January 2016 to December 2016
Head Start of Greater Dallas Dallas, Texas
Conducted  meetings, completed risk assessments by measuring  strengths and weakness, setting  goals, and follow-ups. Implemented home visits, documented progress on goals and all contacts.  Administered referrals to outside agencies. Monitored daily attendance, case management, ran monthly reports. Assisted with in-kind, attend IEP meetings for children with disabilities, documented, advocated, and developed S.M.A.R.T goals during home visits. Helped with enrollment forms to determine child eligibility.  Attended workshops, and professional developmental meetings

Social Work Intern
June 2015 to December 2015
Wilkinson Center (GED Program / Food Pantry) Dallas, Texas

GED Program

Provided case management that assessed, planned, implemented, coordinated, monitored, and evaluated  the Adult Education Program. Assisted in career workshops, provide referrals and community resource information. Handled individualized assistance, assessment, and support. Collaborated with community organizations, participated in the initial GED orientation

Developed empathetic client relationships Communicated with public social / welfare agencies to obtain and provide information. Evaluated and advocated for client rights. Advised students / clients to community resources. Maintained confidentiality and client information. Prepared needs assessments. Collaborated with community leaders, organizations and public agencies Committee member for financial assistance

Food and Emergency Service Program

Provided client intake and interviews for eligibility of services. Served as case manager  who formulated a plan of action with every client served. Conducted interviews and follow-up appointments for financial emergency assistance. Tracked client progress and attended weekly meeting about recent updates. Helped clients with completing state and government forms

Medical Records Coordinator
November 2010 to May 2012
Brentwood Hospice Mesquite, Texas Recorded and filed patient data. Review of case files to ensure compliance with established rules and regulations. Planned and executed operational audits. Reviewed medical records for accuracy and completion. Collaborated with team members about patient care. Maintained complete confidentiality in accordance with organization and legal requirements. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Updated daily logs to track information movements. Accurately entered procedure codes, diagnosis codes and patient information into billing software. Wrote clear and detailed phone messages