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Professional Summary

Experienced and organized with 8 years of administrative experience. Skilled in streamlining patient flow through accurate recordkeeping and clear communication skills. Proficient in using Allscripts PM and Cerner Powerchart for patient information management and scheduling.

  • HIPAA Compliance
  • Database entry
  • Insurance verification
  • Payment collection
  • CPR/First Aid certified
  • Patient-focused care
  • Scheduling and calendar management
  • Transmitting medical records
  • Conflict resolution
  • Medical Terminology
  • Excellent communication skills
Work History
Family Advocate | 09/18 to Current
McDowell County Head Start and Preschool Programs - Marion, NC
  • Maintained safety and security of all youth under care.
  • Collaborated with families to assist in their growth, development and education in an effort to increase potential.
  • Scheduled appointments with applicants to gather data to determine eligibility to meet program criteria.
  • Visited the homes of families and maintained appropriate contact as directed by agency procedures.
  • Recruited community members for projects and activities.
  • Managed caseload effectively through well-developed time management, organizational and task prioritization skills.
  • Established and maintained rapport with other staff, students, and parents to facilitate communication and academic progress.
  • Assisted classroom teacher with improving behaviors through modeling, role-playing and other effective strategies
Practice Specialist II | 01/2015 to 09/2018
Mission Pediatrics-McDowell - Asheville, NC
  • Managed the reception area for this busy pediatric office, including greeting visitors, directing telephone calls and providing information for inquiries.
  • Completed patient registration by checking patient data including insurance, demographic and health history to ensure all information was current.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
Office Assistant | 04/2011 to 07/2019
Miller Plumbing of McDowell - Marion, NC
  • Performed clerical tasks, including answering incoming phone calls, sorting mail and sending correspondence.
  • Prepared billing invoice
  • Maintain employee payroll by collecting and entering data into database.
  • Performed general office functions
Certified Nursing Assistant | 01/2014 to 08/2014
Rose Hill Retirement Community - Marion, NC
  • Supported patients' daily living needs, including feeding and bathing.
  • Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Offered age-appropriate patient care before, during and after exams.
  • Performed patient assessments, documented vital signs and reported changes to supervisors.
McDowell High School - Marion, NC | High School Diploma 2011
Stanly Community College - Albemarle, NC | Associate of Applied Science Early Childhood Education , Current


  • Active CPR and First-Aid Certified, July 2019 - July 2021.
  • Early Childhood Credential, July 17, 2017.
  • Family Engagement Certificate, January 1, 2019
This resume is created in 7 minutes.
Seeking a position as a case manager where I can use my skills and experience to develop, implement, and assess the client's needs and problems. 
  • Outreach programming specialist
  • Sound judgment
  • Skilled mediator
  • Conflict resolution training 
  • Knowledge of regulations, policies and procedures for program development

  • Excellent communication and interpersonal skills
  • Excellent under pressure
  • Four years of experience tutoring children 
  • Excellent written and verbal skills
Professional Experience
Teacher's Assistant (Student Leader Intern) 05/2017 to 08/2017 Elev8 Baltimore Baltimore, MD
  • Educated children grades 6th-8th during summer program.
  • Provided assistance in the classroom when conducting curriculum based group lessons.
  • Assisted teaching staff in preparing the classroom and lesson plans.
Family Advocate Specialist (Intern) 08/2016 to 04/2017 Waverly EHS Center of Goodwill Townson, MD
  • Completed documentation for all clients attending group sessions.
  • Established and maintained Child and Family files as required by the work plan, assuring the files were kept confidential. 
  • Participated in child/family staffing meetings with up-to-date information.
  • Strategized approaches with individual families to reach objectives and goals of program.
  • Provided counseling/mentoring for at-risk youth and family.
Teacher's Assistant (Student Leader Intern) 05/2016 to 08/2016 Elev8 Baltimore Baltimore, MD
  • Educated children grades 6th-8th during summer program.
  • Closely adhere to lesson plans; and kept students motivated, engaged and focused.
  • Offered assistance to others, fostering a sense of teamwork
  • Assisted individual students and took notice of students individual learning styles
Bachelor of Science: Social Work 2017 Morgan State University Baltimore, MD
High School Diploma 2012 Copley High School Copley , OH
Activities and Honors
  • Leadership Vice President of Student Social Work Organization (BSW) 2016-2017
  • President for National Council of Negro Women Morgan State University Section 2015-2016
  • Miss Phi Beta Sigma for the Mighty Gamma Chapter 2015-2016
  • 1st Vice President for National Council of Negro Women Morgan State University Section 2014-2015
  • Miss NCNW National Council of Negro Women Morgan State University Section 2013-2014
  • Academic School Year Promethean Kappa Tau Honor Society 2012 Inductee
Computer Skills
  • Proficient (Microsoft Office Products: Excel, Word, Power Point)
  • Outlook

  •  Adobe
  • Electronic Social Networking
This resume is created in 7 minutes.
NCDPS BUTNER, NORTH CAROLINA Correctional Officer III 09/2017 to Current
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Continually monitored dormitories for inappropriate activity.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Maintained correct physical head count at all times.
Mellow Mushroom Nashville, TN Security 05/2017 to 09/2017
  • Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
  • Continuously monitored security cameras and fire, building and alarm systems.
Nissan Smyrna, TN Assembly Technician 03/2014 to 01/2017
  • Lubricated and wiped machines, tools and workplace to maintain safety and cleanliness.
  • Connected motor leads and connectors to required power sources.
  • Terminated wire harnesses and basic wiring for controls, basic panels and fan motors.
  • Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools. 
Tennessee Army National Guard Nashville, TN Family Advocate 05/2016 to 09/2016
  • Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services.
  • Maintained up-to-date and accurate program files and records.
  • Monitored program budgets and costs to verify expenses were within budget parameters.
Education and Training
2013 Hunters Lane High School, Nashville, TN, United States
  • Member of JROTC Club
  • High school diploma
  • Law Enforcement coursework
Military Police Cert: Law Enforcement Military Police Law Enforcement, Ft Leonard Wd, MO, United States
252ND Military Police Company, Tennessee Army National Guard
  • deployed 2014-15
This resume is created in 7 minutes.
Compassionate social services professional and active listener dedicated to working tirelessly with clients to help them resolve community and mental health issues and thrive on their own terms.
  • Attentive listener
  • Empathetic
  • Emergency response training
  • Community outreach expert
  • Strong communicator
  • Detail-oriented
  • Excellent interpersonal skills
  • Team player
  • Proper phone etiquette
  • Accurate and detailed
Family Advocate Assistant MLK Community Center Indianapolis , IN
  • Interviewed clients individually and with families to determine what services would best address their needs.
  • Advised clients/parents on community resources, made referrals and devised realistic family supportive plans.
  • Worked with severely mentally ill adults and children and homeless.
  • Maintained thorough case history records and wrote detailed case notes.
  • Promoted growth and empowerment in clients during goal setting.

09/2013 to 03/2017
Community Senior Advocate Goodwill Industries Indianapolis , IN
  • Empowered Seniors over 55 to rejoin the workforce 
  • Provided professional development 
  • Educated seniors and their families regarding other community resources.
  • Evaluated and addressed individual client needs and concerns.
Education and Training
Certification : Administrative Professional Skills Institute Indianapolis , IN, United States
  • Typing & Data Entry Courses

High School Diploma: General Crispus Attucks High School Indianapolis, IN, United States
  • High school diploma