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Professional Summary
Experienced professional with strong leadership and relationship-building skills looking for a position within the Community Services sector. 

Work History
November 2018-Current Family Support Worker - Vulnerable Children's Program | Zest Care Australia | Parramatta, NSW
  • Provided emotional support while with residents to develop long term plans and goals.
  • Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.
  • Gathered information and filed daily reports.
  • Addressed issues immediately and worked with other stakeholders to find the most effective solutions available.
  • Connected families with resources when children were identified as needing further assessment.
  • Identified and addressed clients' barriers to self-sufficiency such as substance abuse and educational deficiencies.
September 2018-Current Early Childhood Educator | Western Sydney University Early Learning | Penrith, New South Wales
  • Provided individualized instruction and support to meet personal needs of each child.
  • Monitored students with special needs and helped them integrate into the normal classroom setting. 
  • Addressed behavioral and learning issues with parents and daycare management.
  • Developed program to work with students and increase interest in higher learning.
  • Coordinated schedules of activities, events and field trips.
  • Instructed students on interpersonal skills and basic emotional communication.
May 2017-December 2017 Senior Educator | SDN Surry Hills Children's Education and Care Centre | Sydney, NSW


  • Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Monitored students' educational progress with individual charts and files.
  • Gave one-on-one attention to children while maintaining overall focus on the entire group.
  • Established daily routines that were easy for the children to follow.
  • Nurtured a supportive learning environment that was often used as a model for other classrooms.
February 2010-December 2014 Preschool Teacher | Palmares School | Sao Paulo, SP

  • Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans.
  • Monitored students' educational progress with individual charts and files.
  • Successfully improved student participation in the classroom through integration of creative role-playing exercises.
  • Collaborated with a team of faculty to develop after-school tutorial program for students in need of extra help.
  • Met with parents to resolve conflicting educational priorities and issues.
November 2009-February 2010 Customer Service Representative | Walt Disney World Orlando florida | Orlando, FL
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Described product to customers and accurately explained details and care of merchandise.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
Education
2012 Bachelor of Early Childhood Education : Education Faculdades Oswaldo Cruz, SP, Brazil *Recognised by ACEQCA as a Graduated Diploma Level.
Skills
  • Critical thinking
  • Exceptional communication skills
  • Strong interpersonal skills
  • Disadvantaged youth programs
  • Goal-oriented
  • Positive learning environment 
  • Customer-oriented
  • Excellent work ethic
  • Conflict resolution

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Professional Summary

Qualified professionally with experience in family support, health care, and child development.

Skills
  • Patient-focused care
  • Healthy meal preparation
  • Qualified daily living activity assistant
  • Senior Citizens
  • Communication
  • CPR Certification
  • Planning and Development
  • Nutrition
  • Public health
  • Child and Family
Work History
02/2016 to Current
Family Support Worker Corner Stone Autism Services Chicago, IL

Coordinates and assists social workers, behavior therapist and other health care professionals to develop specialize resources for clients, and to direct casework activities toward the permanency goal of the child and family.

  • Provided community resource referral, child development education and parenting support to first time parents
  • Worked in collaboration with other family support worker's and supervisor in conducting various informational, support and play groups
  • Perform community outreach activities while leading specific incentives geared towards health promotion
  • Serves as a liaison between families and Reintegration/Family Preservation staff. Provides routine services to support placements and obtains needed documents for the client's file
09/2015 to Current
Home Health Care Aide Gareda Home Care Services Calumet City, IL

Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, rehabilitation and safety.

  • Maintain nutritional records and information as directed by field supervisor
  • Recognize and report abnormalities and or changes in patient's health status to nursing staff
  • Provide emotional support and supervision for those with dementia and Alzheimer's
  • Performed household task such as laundry, dusting, washing dishes and vacuuming
  • Provide patients and families with emotional support clean and organize patients living quarters
  • Prepare daily meals according to nutritionist recommendations for patients with Diabetes, High blood and more.
10/2015 to 01/2018
Child Behavior Analyst Pediatric Therapy Group Chicago, IL

Lead regular one-on-one therapy sessions to teach new skills and identify challenging behaviors. Observe, measure, record and improve the child's motor and academic behaviors.

  • Teach clients anger management techniques relaxation skills impulse control social skills emotional coping skills and functional living skills
  • Develop comprehensive treatment plans focused on accurate diagnosis and behavioral treatment
  • Consult with psychiatrists about client medication changes issues with compliance and efficacy
  • Utilize appropriate policies for identification of medically-related social and emotional client needs
  • Lead patients in individual family group and marital therapy session
Education
Certificate : Diabetes Educator Paraprofessional American Diabetes Association - Online

Fundamentals of Diabetes Care

  • Cultural Competence for Diabetes Educators

Bachelor of Science: Public Health, Concentration: Occupational Therapy Governors State University - University Park, IL
Certifications

Certificate: Home Care Aide

Gareda Home Care Services, Chicago, IL

  • BLS for healthcare providers (CPR and AED)


Certificate: Consultant for Children, INC

  • Registered Behavioral Technician
Course Work
  • Medical Terminology
  • Introduction to Community Health
  • Introduction to Epidemiology
  • Health Promotion

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Professional Summary
Invested Social Worker driven to form trusting relationships with clients and advocate for their best interests Protective Services professional who provides counseling and support to children and parents. Makes referrals to outside resources whenever necessary Versatile, skilled in assessments, intakes, referrals, crisis management and case management. Extensive knowledge of community resources
Work History
Personal Assistant / Resident Assistant, 04/2005 to 08/2015
Department of Rehabilitation Services DRS Peoria, Illinois
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety Prepared meals, completed laundry needs, provided transportation to appointments Confidently managed the overall operation of patient care, including financial management, quality assurance, patient care and safety risk management Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.

Family Support Worker / Direct Support Professional Bridgeway, 07/2009 to 01/2011
Peoria, Illinois
  • Maintained accurate records and reports regarding the client history and progress, services provided, and other required information Guided clients in the development of skills and strategies for dealing with their problems Provided assessments and made recommendations to parents Transported clients to appointments and visits Worked with adults with developmental disabilities Assisted with medicine passes, prepared meal and assisted with personal care needs.
Skills
Education

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Objective
Highly motivated and conscientious bilingual professional for over 15 years who is committed to assuring the population served receives optimal services and supports by being a team player, providing professional/quality documentation, and accountability.
Skills
  • Bilingual English/Spanish: translation/interpretation, read, and technical skills
  • Exceptional ability to work under pressure and meet deadlines
  • Ability to work independently or in a team setting.
  • Communication Skills
  • Detail-oriented
  • Analytical
  • People-oriented
  • Positive
  • Experienced target driven customer service
Work History
Educational Assistant 11/2014 to 06/2015
Saint Paul Public Schools
  • Assisted the instructional team by providing tutoring to small group or individual students.
  • Provided bilingual assistance in the instruction and assessment of ELLs (English Language Learners) in math, ELA and science.
  • Promoted effective communication and understanding among the student body and community by accommodating both Spanish and English speakers.
  • Conducted home visits to mitigate problems that occurred at home and/or school.
  • Developed, organized and facilitated support groups for parents to better understand the education system.
Clinic Care Guide 09/2013 to 07/2014
Healtheast Woodbury MN
  • Assisted in the navigation of healthcare and community services on behalf of identified patients.
  • Facilitated the development of a care plan (emergency plan, medical summary and action plan).
  • Identified patient and family needs, strengths and assets in order to plan and deliver the most effective care to those in greatest needs.
  • Facilitated patient and family access to Health Care Home providers, staff and resources, including navigation through healthcare continuum.
  • Developed relationship with key community programs, referral resources and community members. e.g. vendors, community social workers and case managers.
Community Health Worker 01/2007 to 09/2013
Portico Healthnet St Paul Park, MN
  • Assisted individuals and their families to apply for Minnesota Healthcare Programs and Portico Coverage.
  • Provided participants with information about preventive health measures to improve their overall health and wellness.
  • Educated participants regarding appropriate use of health care services and regarding other resources and community services available.
  • Outreached and educated  the community to promote the exchange of information and facilitate use of the services on behalf of participants and Portico Healthnet.
Family Support Worker 11/2003 to 06/2007
Community Action Council Lakeville, MN
  • Assisted parents and children at Heritage Middle School with basic needs.
  • Transportation, housing, employment, food, rental assistance, etc.) Facilitated support groups for parents and children.
  • Helped administrators and counselors with discipline issues.
  • Helped school personnel with communication and interpreting for families in a daily basis.
  • Conducted home visits in a daily basis to identify family issues.
  • Assisted families with applications for Public Assistance, Healthcare and SNAP.
Family Support Worker 06/1998 to 11/2002
C.L.U.E.S, Saint Paul MN
  • Provided family support to Latino families with SED (Severe Emotionally Disturbed) children in collaboration with seven Saint Paul Schools.
  • Facilitated support groups for parents.
  • Maintained records and activities and observations in the home.
  • Helped families with basic needs.
Employment Advisor 06/1998 to 11/2002
Clues 720 E Lake Street
  • Assisted Welfare to work recipients to gain and retain employment.
  • Trained clients with limited computer experience to use websites and social media to find and apply for jobs.
  • Organized and taught weekly workshops around skills, such as drafting resumes, interview skills etc.
  • Developed relationship with various employers within the community to help client gain employment.
  • Supported the job seekers in analyzing the job opportunities based on salary, benefits, profile, responsibilities etc.
  • Provided job placement assistance to program participants and provided follow-up services to ensure job retention.
Education
City College of New York -
Languages
Fluent in Spanish and English