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Professional Summary
Experienced professional with strong leadership and relationship-building skills looking for a position within the Community Services sector. 

Work History
November 2018-Current Family Support Worker - Vulnerable Children's Program | Zest Care Australia | Parramatta, NSW
  • Provided emotional support while with residents to develop long term plans and goals.
  • Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.
  • Gathered information and filed daily reports.
  • Addressed issues immediately and worked with other stakeholders to find the most effective solutions available.
  • Connected families with resources when children were identified as needing further assessment.
  • Identified and addressed clients' barriers to self-sufficiency such as substance abuse and educational deficiencies.
September 2018-Current Early Childhood Educator | Western Sydney University Early Learning | Penrith, New South Wales
  • Provided individualized instruction and support to meet personal needs of each child.
  • Monitored students with special needs and helped them integrate into the normal classroom setting. 
  • Addressed behavioral and learning issues with parents and daycare management.
  • Developed program to work with students and increase interest in higher learning.
  • Coordinated schedules of activities, events and field trips.
  • Instructed students on interpersonal skills and basic emotional communication.
May 2017-December 2017 Senior Educator | SDN Surry Hills Children's Education and Care Centre | Sydney, NSW


  • Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Monitored students' educational progress with individual charts and files.
  • Gave one-on-one attention to children while maintaining overall focus on the entire group.
  • Established daily routines that were easy for the children to follow.
  • Nurtured a supportive learning environment that was often used as a model for other classrooms.
February 2010-December 2014 Preschool Teacher | Palmares School | Sao Paulo, SP

  • Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans.
  • Monitored students' educational progress with individual charts and files.
  • Successfully improved student participation in the classroom through integration of creative role-playing exercises.
  • Collaborated with a team of faculty to develop after-school tutorial program for students in need of extra help.
  • Met with parents to resolve conflicting educational priorities and issues.
November 2009-February 2010 Customer Service Representative | Walt Disney World Orlando florida | Orlando, FL
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Described product to customers and accurately explained details and care of merchandise.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
Education
2012 Bachelor of Early Childhood Education : Education Faculdades Oswaldo Cruz, SP, Brazil *Recognised by ACEQCA as a Graduated Diploma Level.
Skills
  • Critical thinking
  • Exceptional communication skills
  • Strong interpersonal skills
  • Disadvantaged youth programs
  • Goal-oriented
  • Positive learning environment 
  • Customer-oriented
  • Excellent work ethic
  • Conflict resolution
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Professional Summary

Qualified professionally with experience in family support, health care, and child development.

Skills
  • Patient-focused care
  • Healthy meal preparation
  • Qualified daily living activity assistant
  • Senior Citizens
  • Communication
  • CPR Certification
  • Planning and Development
  • Nutrition
  • Public health
  • Child and Family
Work History
02/2016 to Current
Family Support Worker Corner Stone Autism Services Chicago, IL

Coordinates and assists social workers, behavior therapist and other health care professionals to develop specialize resources for clients, and to direct casework activities toward the permanency goal of the child and family.

  • Provided community resource referral, child development education and parenting support to first time parents
  • Worked in collaboration with other family support worker's and supervisor in conducting various informational, support and play groups
  • Perform community outreach activities while leading specific incentives geared towards health promotion
  • Serves as a liaison between families and Reintegration/Family Preservation staff. Provides routine services to support placements and obtains needed documents for the client's file
09/2015 to Current
Home Health Care Aide Gareda Home Care Services Calumet City, IL

Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, rehabilitation and safety.

  • Maintain nutritional records and information as directed by field supervisor
  • Recognize and report abnormalities and or changes in patient's health status to nursing staff
  • Provide emotional support and supervision for those with dementia and Alzheimer's
  • Performed household task such as laundry, dusting, washing dishes and vacuuming
  • Provide patients and families with emotional support clean and organize patients living quarters
  • Prepare daily meals according to nutritionist recommendations for patients with Diabetes, High blood and more.
10/2015 to 01/2018
Child Behavior Analyst Pediatric Therapy Group Chicago, IL

Lead regular one-on-one therapy sessions to teach new skills and identify challenging behaviors. Observe, measure, record and improve the child's motor and academic behaviors.

  • Teach clients anger management techniques relaxation skills impulse control social skills emotional coping skills and functional living skills
  • Develop comprehensive treatment plans focused on accurate diagnosis and behavioral treatment
  • Consult with psychiatrists about client medication changes issues with compliance and efficacy
  • Utilize appropriate policies for identification of medically-related social and emotional client needs
  • Lead patients in individual family group and marital therapy session
Education
Certificate : Diabetes Educator Paraprofessional American Diabetes Association - Online

Fundamentals of Diabetes Care

  • Cultural Competence for Diabetes Educators

Bachelor of Science: Public Health, Concentration: Occupational Therapy Governors State University - University Park, IL
Certifications

Certificate: Home Care Aide

Gareda Home Care Services, Chicago, IL

  • BLS for healthcare providers (CPR and AED)


Certificate: Consultant for Children, INC

  • Registered Behavioral Technician
Course Work
  • Medical Terminology
  • Introduction to Community Health
  • Introduction to Epidemiology
  • Health Promotion
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Professional Summary
Invested Social Worker driven to form trusting relationships with clients and advocate for their best interests Protective Services professional who provides counseling and support to children and parents. Makes referrals to outside resources whenever necessary Versatile, skilled in assessments, intakes, referrals, crisis management and case management. Extensive knowledge of community resources
Work History
Personal Assistant / Resident Assistant, 04/2005 to 08/2015
Department of Rehabilitation Services DRS Peoria, Illinois
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety Prepared meals, completed laundry needs, provided transportation to appointments Confidently managed the overall operation of patient care, including financial management, quality assurance, patient care and safety risk management Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.

Family Support Worker / Direct Support Professional Bridgeway, 07/2009 to 01/2011
Peoria, Illinois
  • Maintained accurate records and reports regarding the client history and progress, services provided, and other required information Guided clients in the development of skills and strategies for dealing with their problems Provided assessments and made recommendations to parents Transported clients to appointments and visits Worked with adults with developmental disabilities Assisted with medicine passes, prepared meal and assisted with personal care needs.
Skills
Education
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Objective
Highly motivated and conscientious bilingual professional for over 15 years who is committed to assuring the population served receives optimal services and supports by being a team player, providing professional/quality documentation, and accountability.
Skills
  • Bilingual English/Spanish: translation/interpretation, read, and technical skills
  • Exceptional ability to work under pressure and meet deadlines
  • Ability to work independently or in a team setting.
  • Communication Skills
  • Detail-oriented
  • Analytical
  • People-oriented
  • Positive
  • Experienced target driven customer service
Work History
Educational Assistant 11/2014 to 06/2015
Saint Paul Public Schools
  • Assisted the instructional team by providing tutoring to small group or individual students.
  • Provided bilingual assistance in the instruction and assessment of ELLs (English Language Learners) in math, ELA and science.
  • Promoted effective communication and understanding among the student body and community by accommodating both Spanish and English speakers.
  • Conducted home visits to mitigate problems that occurred at home and/or school.
  • Developed, organized and facilitated support groups for parents to better understand the education system.
Clinic Care Guide 09/2013 to 07/2014
Healtheast Woodbury MN
  • Assisted in the navigation of healthcare and community services on behalf of identified patients.
  • Facilitated the development of a care plan (emergency plan, medical summary and action plan).
  • Identified patient and family needs, strengths and assets in order to plan and deliver the most effective care to those in greatest needs.
  • Facilitated patient and family access to Health Care Home providers, staff and resources, including navigation through healthcare continuum.
  • Developed relationship with key community programs, referral resources and community members. e.g. vendors, community social workers and case managers.
Community Health Worker 01/2007 to 09/2013
Portico Healthnet St Paul Park, MN
  • Assisted individuals and their families to apply for Minnesota Healthcare Programs and Portico Coverage.
  • Provided participants with information about preventive health measures to improve their overall health and wellness.
  • Educated participants regarding appropriate use of health care services and regarding other resources and community services available.
  • Outreached and educated  the community to promote the exchange of information and facilitate use of the services on behalf of participants and Portico Healthnet.
Family Support Worker 11/2003 to 06/2007
Community Action Council Lakeville, MN
  • Assisted parents and children at Heritage Middle School with basic needs.
  • Transportation, housing, employment, food, rental assistance, etc.) Facilitated support groups for parents and children.
  • Helped administrators and counselors with discipline issues.
  • Helped school personnel with communication and interpreting for families in a daily basis.
  • Conducted home visits in a daily basis to identify family issues.
  • Assisted families with applications for Public Assistance, Healthcare and SNAP.
Family Support Worker 06/1998 to 11/2002
C.L.U.E.S, Saint Paul MN
  • Provided family support to Latino families with SED (Severe Emotionally Disturbed) children in collaboration with seven Saint Paul Schools.
  • Facilitated support groups for parents.
  • Maintained records and activities and observations in the home.
  • Helped families with basic needs.
Employment Advisor 06/1998 to 11/2002
Clues 720 E Lake Street
  • Assisted Welfare to work recipients to gain and retain employment.
  • Trained clients with limited computer experience to use websites and social media to find and apply for jobs.
  • Organized and taught weekly workshops around skills, such as drafting resumes, interview skills etc.
  • Developed relationship with various employers within the community to help client gain employment.
  • Supported the job seekers in analyzing the job opportunities based on salary, benefits, profile, responsibilities etc.
  • Provided job placement assistance to program participants and provided follow-up services to ensure job retention.
Education
City College of New York -
Languages
Fluent in Spanish and English
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Career Overview
To secure a challenging position within an organization where I can utilize my organizational and interpersonal skills to make a positive impact on company success.
Core Strengths
  • Seasoned in conflict resolution
  • Customer service expert
  • Sharp problem solver 
  • Strong organizational skills
  • Energetic work attitude
  • Adaptive team player
Accomplishments

Customer Service
  • Implemented procedures to calm and rapidly resolve client concerns to prevent loss of business and customer satisfaction.
  • Promoted to shift leader within 7 months of starting as a floor associate at PotBelly Sandwich shop.
Work Experience
04/2015 to Current
Shift Manager Potbelly Sandwich Shop Manhattan, New York
  • Communicated clearly and positively with co-workers and management.
  • Quickly and efficiently processed payments and made accurate change.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
11/2012 to 01/2015
Head Cashier Dig Inn Seasonal Market Manhattan, New York
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Followed all established restaurant practices and procedures.
  • Properly portioned and packaged take-out foods for customers.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
10/2010 to 04/2012
Family Support Worker Brookdale Hospital Brooklyn, New York
  • Interviewed clients individually and with families to determine what services would best address their needs.
  • Advised patients on community resources, made referrals and devised realistic treatment plans.
  • Educated residents and their families regarding other community resources.
  • 4.Managed caseloads and acted as an advocate for client rights.
08/2008 to 01/2009
Student Aid D'youville College Buffalo, NY
  • Managed the receptionist area, including greeting visitors and responding to telephone.
  • and in-person requests for information.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Supplied key cards and building access to employees and visitors.
10/2005 to 01/2007
Tutor Bedford Academy High School
  • Assisted fourth and fifth graders in the high school biology.
  • Developed, administered and corrected tests and quizzes in a timely manner.
  • Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
  • Volunteer Experience Brooklyn Prospect Heights Leos Club Toys for tots.
  • Fed and distributed food and clothing to the homeless at Thanksgiving.
  • Donated suitcases to foster homes.
  • Collected Eye Glass Frames to donate to the to the Lion's Club program for the blind.
Educational Background
2008
High School Diploma Bedford Academy High School Brooklyn, NY Regents endorsed Diploma
Psychology D'youville College Buffalo, NY, USA
Skills
Cash handling
Professional and friendly
Careful and active listener
Multi-tasker
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Summary
A highly skilled and accomplished professional with a diverse knowledge and experience of providing proficiency in client relations, administration tasks, excellent communication and organization skills in order to run smooth program operations, with a proven track record of working independently as well as a part of team.
Experience
Family Support Worker 10/2016 to Current Neighborhood Centers of Johnson County Iowa City, Iowa
  • Offers ongoing support and resources to parents and community members via home visits, parenting classes and adult education.
  • Works collaboratively with the Iowa City Public School District any other identified collateral agencies providing services to children and their families.
PRN Safety & Permanency Specialist 11/2015 to Current Four Oaks Iowa City, Iowa
  • Provide supportive services to children and families to remain in the home, be reunified or achieve alternative permanency. 
  • Works collaboratively with families who receive assistance from Iowa State county DHS offices, or any other identified collateral agencies providing services to children and their families.
  • Develop relationships with children, parents and stakeholders.
Central Intake & Referral Specialist III-Intake Worker 04/2013 to 10/2015 Catholic Charities Chicago, Illinois
  • Screens potential program participants for emergency service, public benefits and homeless prevention program enrollment.
  • Provides short-term case management services and direct assistance or referral for appropriate aid.
  • Works cooperatively with Parishes, Catholic Charities partners including the operation of the Cook County North & Northwest Regions Homeless Prevention Call Center weekly.
On-Call Youth Development Specialist I 03/2013 to 11/2015 Chicago, Illinois
  • Provides general supervision and intervention in the milieu including the management of crises and/or emergencies that occur.
  • Assists clients with basic and daily living skills toward self-sufficiency.
  • Provides crisis line support to those person seeking immediate shelter options.
Mobile Outreach Worker III 02/2013 to 04/2013 Oakbrook, Illinois
  • Actively seeks to outreach and engage chronic homeless population in Chicago.
  • Provide transportation services to chronic homeless focusing on assisting, obtaining and maintain shelter.
Program Supervisor 04/2010 to 01/2013 MYSI, Corporation Chicago, Illinois
  • Provide on-site supervision, leadership, training, evaluation and crisis intervention direction to Residential Advisor and Support staff Maintain target census for fiscal planning, budget analysis and quality assurance Interview/assess potential program youth Makes appropriate service referrals to substance abuse, alcohol, anger management, academic, parenting, psychological and clinical programs as required/requested.
  • Develop relationships with each client to facilitate appropriate and necessary life skills instruction Liaison and advocate for youth between the TLP program, Illinois Department of Children & Family Services (IDCFS), Juvenile Court, Department of Corrections (DOC), Medical Services providers, schools, employers and all other identified collateral agencies providing services to youths and their families whenever deemed necessary.
  • Arranges, accompanies and represents youth and the agency at Administrative Case Reviews (ACR), Court hearings, sibling visits, medical appointments, educational hearings and any other meetings/conferences with any other collateral agencies involved in the case.
Dormitory Counselor 07/2009 to 04/2010 University of Chicago Orthogenic School Chicago, Illinois
  • Arrange and supervise daily activities of students residing in residential program/dormitory.
  • Participate in the development of policies and procedures for school and dormitory programming.
  • Monitor and evaluate student's level of functioning to ensure early detection of crisis.
Residential Case Manager 02/2008 to 07/2009 The Youth Campus Park Ridge, Illinois
  • Acts as liaison and advocate for youth between the Residential program, Illinois Department of Children & Family Services (IDCFS), Juvenile Court, Department of Corrections (DOC), Medical Services providers, schools, employers and all other identified collateral agencies providing services to youths and their families whenever deemed necessary.
  • Arranges accompanies and represents youth and/or the agencies at Administrative Case Reviews (ACR), Court hearings, sibling visits, medical appointments, educational hearings and any other meetings/conferences with any other collateral agencies involved in the case.
  • Makes appropriate service referrals to substance abuse, alcohol, anger management, academic, parenting, psychological and clinical programs as required/requested.
Residential Counselor Supervisor 08/2007 to 02/2008 Chestnut Health Systems Bloomington, Illinois
  • Responsible for the communication of significant information and/or incomplete paperwork to the next shift in addition to the completion of the treatment program schedule and shift paperwork.
  • Served as primary contact person between Residential Counselors and other staff in addition to the training of new staff.
  • Responsible for coordinating emergency procedures in cases of emergency.
Child Welfare Specialist 07/2006 to 08/2007 The Baby Fold Bloomington, Illinois
  • Provided service to families and children in foster care via case management Wrote and submitted court reports Attended Administrative Case Reviews, Family Court Hearings, Therapy Sessions Supervised family visitations Served as liaison to community service providers.
Residential Counselor II 12/2004 to 07/2006 Chestnut Health Systems Bloomington, Illinois
  • Provides supervision and intervention to adolescent residential substance abuse program participants.
  • Monitoring of urine screen and other assessments of treatment and recovery.
  • Assist program participants with completing of specific objectives outlined in individual treatment plans.
  • Maintain confidential records of participants and services.
Education
Master of Science: Nonprofit Management 2015 SPERTUS INSTITUTE OF JEWISH LEARNING AND LEADERSHIP Chicago, Illinois Nonprofit Management
Certificate: Paralegal Studies 2009 Roosevelt University Chicago, IL
Bachelor of Science: Sociology 2005 ILLINOIS STATE UNIVERSITY Chicago, Illinois Sociology
Professional Affiliations
Each One Teach One Literacy   2013-2014
Board Member  
Treasurer
Strategic Planning Commitee, Co-Chair
Highlights
  • Excellent relationship building skills
  • Excellent writing and critical thinking skills
  • Program management
  • Discharge planning
  • Ability to maintain accurate client records
  • Able to participate in multidisciplinary team approach
  • Able to work independently and as a member of a team
  • Comfortable with diverse populations