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Summary
High-performing, strategic thinking Clinical Case Manager with more than a decade of experience in the human service field. Adept knowledge of behavioral health services and socioeconomic teaching techniques. Encompasses expert clinical and staff development skills, with exceptional writing, presenting, and interpersonal communication skills.
Education and Training
Bachelor of Science: Psychology University of Bridgeport, Bridgeport, CT Currently attending
Associate of Science: Early Childhood Special Education 2010 Housatonic Community College, Bridgeport, CT, United States
Skills
  • Strong Clinical and Assessment Skills
  • Group Facilitation
  • Behavioral/Cognitive Skills
  • Case Management
  • Strong Interpersonal Skills
  • Strong Oral and Written Communication Skills
  • Training and Staff  Development
  • Child Advocacy
  • Exceptional Managerial/Supervisor Skills
  • Excellent Classroom Managment
Experience
Family and Children's Agency Norwalk, CT Foster Care Case Manager 02/2016 to Current
  • Conducted analysis to address the various developmental issue which led to a positive outcome.
  • Executes appropriate use of Non-Violent Crisis Prevention Intervention (C.P.I) physical restraint holds to ensure that the youth were not a danger to themselves and other emotional and psychological crisis.
  • Implements therapeutic support care plans for children in F.T.C.
  • Streamlined the care process by conducting one to one care, increasing psychological awareness and positive dialogue.
Catholic Charities Bridgeport, CT Case Manager 02/2014 to Current
  • Provides group and individual counseling to clients with significant psychiatric and substance use disorders.
  • Conducts intake and assessment interviews with incoming clients.
  • Implemented and designed new crisis intervention care plans and collaborated with community agencies to coordinate client care.
  • Develops and reviews outcome-based treatment/goal plans and interventions.
ABCD Learning Center Bridgeport, CT Therapeutic Teacher 03/1998 to 05/2010
  • Applied progressive teaching principles to a class of 15 students, improving standardized tests scores by 5%.
  • Designed and integrated a variety of teaching techniques to encourage student critical thinking and discussions.
  • Implemented a BCBA criteria behavioral intervention plan to encourage positive social and academic interactions and deter negative reactions from students with a history of nonproductive encounters.
  • Collected daily data on targeted behaviors in an effort to provide accurate academic and emotional accounts that will help develop an effective IEP for students.

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Professional Overview

Multifaceted and Highly qualified Child Welfare Professional with 8 years of social services experience, 5 of which has been in Michigan's child welfare system, as well as 7 years of management experience.

Core Qualifications
  • Counseling and advisement
  • Clinical interventions & diagnosis
  • Case Management
  • Crises Intervention
  • Knowledge of Behavioral Health Care delivery to children
  • Intake & Referral Processes
  • Culturally competent
  • Budgeting & Planning
  • Team Building & Coaching
  • Training and Development
  • Performance Management
  • Quality Control & Quality Assurance
  • Employee relations
  • Knowledge of Michigan Licensing Rules, BCAL Standards, & COA standards
Education
Master of Science, Public Administration 2013 Central Michigan University － MT Pleasant, MI, USA
Bachelor of Science, Criminal Justice 2008 University of Toledo － Toledo, OH, USA
Associate of Science, Criminal Justice 2007 Owens Community College － Toledo, OH, USA
Professional Training/Development
  • CWTI, PAF (2009)
  • Complaints/Investigations training for Licensing Workers (2012)
  • Foster Home Licensing Certification (2012)
  • PRIDE train the trainer (2012)
  • Wrap Around training for Supervisors (2013)
  • MISACWIS (2013)
Experience
Human Resources Coordinator May 2020 to Current
 Pioneer Healthcare Management － Detroit, MI
  • Maximized Department efficiencies and maintained compliance with operational functions by performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development.
  • Ensured legal compliance by maintaining all applicable state and federal requirements and provided representation at hearings.
  • Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Managed effective resource allocation to adhere to service level agreements and minimize company costs.
People Manager & Compensation Consultant Dec 2015 to Mar 2020
 Org Pro LLC － Southfield, MI
  • Provided multi facility HR and Compensation support. Specializing in Healthcare facilities, Human Service Agencies, and Educational Institutions
  • Direct and provide consultancy support all payroll, accounting and human resource initiatives
  • Provides advice and counsel to employees and management in exploring alternatives for resolution
  • Provides management and employees with information and interpretation of human resource policies, rules and procedures
  • Lead special investigations into employee relations, Labor Relations, EEO issues, Wage & Hour, Benefits administration, and Unemployment issues
  • Ensures compliance with all legal and regulatory compliance agencies as it relates to safety, environmental, labor, wage and hour and employment laws
  • Plans, organizes and controls all activities of the department
Human Resource Manager Jan 2016 to Dec 2017
 Skilled Nursing & Rehabilitation (Advantage Living Centers, Beacon Square, Nexcare) － Southfield, MI
  • Oversee full scale Human Resource Operations (pay roll, benefits administration, training and development, full cycle recruitment, on-boarding, off-boarding, organizational development, addressing employee relations issues). 
  • Advise management on appropriate HR practices and Employee relations issues.
  • Serve on planning, safety, policy making committees. 
  • Administration of benefit programs to include: health, retirement, death, disability, and unemployment. Administer employee incentive and recognition programs.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions. 
  • Perform internal investigations, provide testimony and statements for charges of abuse, discrimination, wage and hour
Business Operations Manager/HR Manager Mar 2014 to Nov 2015
 CSL Behring － Southfield, MI
  • Directed business operations and human resource activities (pay roll, benefits administration, employee relations, & training
  • Apply techniques to increase productivity and decrease waste.
  • Managed a 9 million dollar operating budget.
  • Advised managers on organizational policy matters.
  • Full Cycle recruitment, on-boarding, off-boarding, setting pay grades/and pay scales.
  • Directed personnel, training, new policy roll-out, and policy revision training.
Wrap Around Supervisor & Licensing Specialist Lead Nov 2012 to Dec 2013
 Lutheran Social Services － Southfield, MI
  • Supervise Wraparound specialists and Child and Family Specialists.
  • Provide caseload oversight and ensure programmatic, clinical and contractual compliance.
  • Monitor monthly service objectives and progress on productivity goals to ensure program meets its requirements.
  • Interface with DHS, Probation, court systems, schools and other community liaisons to enhance service coordination.
  • Collect outcome evaluation data and prepare reports to enhance quality of service.
  • Investigated reports of alleged foster home licensing rule violations
  • Interacted with children and families from economically at risk populations
  • Facilitated foster parent training and foster parent orientation
  • Accurately completed annual, renewal, and initial home assessment reports in a timely manner
Licensing Specialist/ Intake Coordinator Nov 2010 to Sep 2012
 Spaulding for Children － Southfield, MI
  • Matched abused and neglected children with appropriate caregivers while their families complete treatment plans
  • Gathered family and social history information from families and DHS
  • Interviewed children and adults using forensic interviewing techniques.
  • Licensed homes interested in becoming licensed foster homes
  • Investigated reports of potential foster home licensing rule violations and allegations of abuse and neglect
  • Conducted intake home visits with children initially placed in foster homes.
  • Conducted orientation with families entering the foster care program .
  • Maintained compliance with intake practices, DHS on-call practices, and consent decree mandates.
Foster Care Case Manager Mar 2009 to Jun 2010
 Judson Center － Southfield, MI
  • Counseled parents and children involved in child protective service cases
  • Developed goal specific case plans
  • Linked families with resources needed to complete court ordered treatment plans.
  • Monitored children's emotional, medical, social, and educational needs.
  • Wrote extensive reports; family and social history (annually, and quarterly), court reports, and various addendum's.
Assistant Program Manager Jan 2008 to Jan 2009
 Lucas County － Southfield, OH
  • Monitored compliance with grant and program requirements
  • Coordinated and provided community-based substance abuse prevention counseling to teenagers.
  • Provided job training, advocacy, and counseling to youth seeking employment
  • Supervised adjudicated youth while performing community service and other paid work experience on job sites
  • Mentored and provided job search skills to youth participating in court ordered drug treatment, adjudicated, and pre-adjudicated
  • Documented all contact/attempted with client
  • Provided court testimony
Memberships/Scholarly Societies
  • Society for Human Resource Management
  • AmeriCorps member/alumnus
  • PHI KAPPA PHI, Honor Society

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