Housing Specialist resume examples

Choose and edit as your own

Get inspired by the best resume examples picked for your profession and create your!

Add pre-written phrases

Describe yourself as a professional just in 2 clicks! All the phrases you need are prepared by us

Save and Download your Resume

Save it in PDF format. Ready-to-sent to you employer!

This resume is created in 7 minutes.
Summary

Served as a Parent Coordinator, a supervisor, recreational coordinator, housing specialist, mental health worker, overnight counselor, childcare worker and now a Educational Liaison in various environments that included elementary schools, middle schools, domestic violence housing facilities for women and children, maternity residences, for teenage mothers, and childcare agencies.

Core Strengths
  • Work effectively with parents
  • Outstanding social skills
  • Active listening skills
  • Clear public speaking skills
  • Natural leader
  • Group homes Crisis
  • Prevention Intervention (CPI) training
  • CPR certification
  • Child Abuse Prevention
  • Housing specialist
Experience
Educational Liaison Jan 2017 to Current
New York City Department of Education (Students in Temporary Housing) Elmhurst, NY
  • Identifies and interviews all STH families and students, which includes but is not limited to, conducting intake and move-out interviews, distributing and collecting questionnaires, and maintaining intake and move out logs
  • Informs all STH families, students and unaccompanied youth of their educational rights by distributing the McKinney-Vento guides and posters
  • Assists STH families and unaccompanied youth with school enrollment and transfers, which includes but is not limited to, contacting school officials and Office of School Enrollment Placement Office, and by assisting the STH family and unaccompanied youth obtain all necessary documents needed for enrollment
  • Coordinates with schools and the Office of Pupil Transportation (OPT) in arranging transportation for students. This includes overseeing school bus pick up and drop off in shelters. In addition, distribute, manage, and track all metro cards given to parents used to accompany their children to school
  • Liaises between schools & parents in order to meet educational needs of STH children & youth
  • In collaboration with the STH Content Expert, monitors and improves the attendance of STH students; assist in recruiting
  • STH parents for activities intended for them, and facilitate extended day activities for STH children and youth 
  • Knowledge of the DHS CARES system
PT Per-Diem Weekend Overnight Residential Aide Jan 2016 to Jun 2016
Womens Prison Association / Hopper Home Shelter - NY NY, NY
  • Monitoring of residents in the facility and writing progress reports as needed
  • Knowledge of the Cares system Making hourly rounds with security wand, and maintaining a safe, stable housing environment
  • Provide residents with access to their medication
  • Answer telephone calls, take messages, answer questions, and provide information
  • Reporting and recording documentation of incidents, crisis intervention, and communicating with the on-call management team
  • Documentation of daily attendance, shift report, bed count, and visitors
  • Greet guest entering the facility, determine the nature and purpose of visit, and direct or escort them to specific destinations 
  • Circulate among residents, and visitors, to preserve order and to protect the facility
  • Distribute mail and screen residents, visitors and packages to prevent passage of prohibited articles into the residence
  • Complete property and room searches as needed
  • Perform other related duties as assigned
Parent Coordinator Jan 2015 to Dec 2016
New York City Department of Education P.S. 333 Manhattan School for Children New York, NY
  • Conducted open houses at local preschools in the area
  • Conducted the lottery for incoming students
  • Served as a facilitator for parents and the school community regarding concerns and issues
  • Organized back to school mixers, and other events to increase parental and community involvement, and created a welcoming school environment
  • Attend parent meetings along with the principal where appropriate
  • Help the principal investigate issues regarding students, and following the DOE Code of Conduct book
  • Work with the school, and the parent teacher association, where needed to provide assistance in establishing by-laws, holding elections, and conducting their affairs in accordance with the Chancellor's Regulations
  • Knowledge of ATS, and STARS system
  • Assist the guidance counselor with the high school applications
  • Maintain an on going relationship with community organizations that are involved with providing services to the school's educational program
  • Increase parent involvement in the school by working closely with the parents, and community organizations
  • Give tours to parents who are interested in their children attending the school
  • Conducts outreach to engage parents in their children's education
  • Implementing workshops, and bringing programs into the school. 
Part Time On Call Weekend Substance Abuse Overnight Counselor Jul 2013 to Feb 2014
Phoenix House Foundation NY, NY
  • Making hourly tours of the facility Recording all pertinent activities or incidents in activity reports
  • Provides counseling and supervision and handles after hours incidents as required
  • Monitor medication Perform urinalysis testing of residents
  • Report inappropriate behavior Aware/alert on duty surveillance of premises resident movements
Per-DIem Mental Health Counselor Jan 2010 to Jul 2013
Holliswood Hospital Jamaica Estates, NY
  • Make hourly and fifteen minute rounds on the patients to make sure they are breathing, and in their appropriate places
  • Assist with ADL skills, and assist with vital signs
  • Escort patients to gym or their regular recreation and exercise programs
  • Assist with Therapeutic Crisis Intervention
Parent Coordinator Dec 2009 to Jan 2015
New York City Department of Education PS 58 The School of Heroes Maspeth, NY
  • Increase parent involvement in the school by working closely with all school, parent and community organizations
  •  Implementing workshops, and bringing programs into the school
  • Serves as a facilitator for parent and school community concerns and issues
  • Conducts outreach to engage parents in their children's education
  • Convenes regular parent meetings and events around topics of key concerns to parents
  • Attend parent meetings along with the principal where appropriate
  • Works with the school parent teacher association, where needed to provide assistance in establishing by-laws, holding elections, and conducting their affairs in accordance with the Chancellor's Regulations
  • Serves as a school liaison to central and field-based parent support staff.
  • Maintains on going contact with community organizations that are involve with providing services to the school's educational program
  • Organized back to school events to increase parental, and community involvement, and to also create a welcoming school environment
  • Worked with the ATS system on a daily basis and assisted with registration
  • Worked with the PS 58 families on improving attendance and lateness
  • Conducted orientation sessions for new parents
Permanent Per-Diem House Monitor Jun 2007 to Dec 2009
Violence Intervention Program / Casa Sandra Bronx, NY
  • Conduct regular inspections of the domestic violence residence which is named Casa Sandra
  • Ensure that all areas are open and closed at designated times
  • Ensure that all electrical and plumbing, and other facility equipment and devices are working accordingly
  • Provide access to utility companies on other service provider
  • Maintain a consistent surveillance of security cameras for fire trespasser's fire and occurrences, follow protocol to report disturbances.
Milieu Counselor Aug 2004 to Jul 2010
Jewish Board of Family Children Services NY, NY
  • Served as a Milieu Counselor for a residential treatment facility for young men between the ages of 14 to 24 years of age
  • Performed room inspections and ensuring policies are carried out as met Implemented recreational activities, and programs
  • Maintained detailed documentation of incidents throughout the day
  • Served as an College Career Counselor for residents obtaining their GED students each year
  • Escort residents to medial and court appointments
  • Assist with ADL skills Perform Therapeutic Crisis Intervention when needed
  • Organized recruitment and admission events
  • Counseled residents in regards to educational and professional goals
  • Communicated with the admission's office to review and process requests for college application waivers
  • Maintained regularly scheduled office hours to advise and assist residents
  • Conducted college tours for prospective students financial aid workshops, and job fairs were held
  • Conducting mock interviews with students
Recreation & Housing Specialist Oct 2003 to Oct 2011
New York Foundling Bronx, NY
  • Served as a Recreational Coordinator for 7 mother and child facilities in the Bronx
  • Implemented activities and workshops for teenage mothers and their children
  • Maintained detailed documentation of incidents and recreational activities throughout the day
  • Develop and maintain relationship with brokers, and realtor's to find suitable housing for the clients
  • Accompany clients to meet with landlords, broker and agents, and to Supportive Housing, and NYCHA interviews.
  • Was also responsible for Aftercare for the client
  • Familiar with the HRA 1020E supportive housing application process
  • Knowledge of the of supportive housing programs for single adults
Education
Bachelor of Science, Human Services 2017 SUNY Empire State College NY, NY, United States
ABA Therapy Tier 1 Certification
Adult Mental Health First Aid Certification
CPR Certification
Youth Mental Health First Aid Certfication
Professional Affiliations
National Association for Social Workers                           
This resume is created in 7 minutes.
Professional Summary
To work in a customer service related field Skills *Highly skilled individual with strong leadership and motivational skills that consistently produce positive change. Resourceful and analytical nature results in improved operational efficiency. Adept at making decisions and multitasking during fast-paced and stressful situations. Excellent interpersonal skills; interact favorably with others from all cultures and backgrounds. Skilled at maintaining positive relationships while working to resolve problems. Sincere and honest with a high level of personal and professional integrity. Genuine team player. Fast learner, eager to take on new challenges. 3 years experience in Flight Attending *3+ years in Call Center Environment *10+ years of Customer Service Relations *Highly Detailed-Oriented *Strong communication and problem solving skilled *Have strong working knowledge of computer keyboard *Strong ability and confidence to navigate the internet *Ability to multitask in a fast paced environment
Skills
Work History
flight attendant | compass airlines, seattle, wa 04/2014 - 01/2016
  • Provide personal services to ensure the safety and comfort of airline passengers during flight.
  • Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages.
  • Duties Include announce and demonstrate safety and emergency procedures such as the use of oxygen masks, seat belts, and life jackets.
  • Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and/or schedules.
  • Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
  • Assist passengers while entering or disembarking the aircraft.
  • Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
  • Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
  • Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.
behavioral Health technician case specialist supported living systems, inc. TUCSON, AZ 04/2014 - 01/2016
  • As behavioral health technician, helped doctors and nurses with the treatment of patients who have various behavioral problems, such as substance abuse, post-traumatic stress disorder, mental instability and physical and emotional abuse.
  • Expected to understand and implement individual treatment plans, record patient behavior and provide a safe, supportive environment for the patients.
  • Provided and record patient medications and assisting in daily activities total | agero-kia consumer affairs, TUCSON, AZ | march 2013-april 2014.
  • Handled customer service inquiries and problems associated with the servicing of Agero's client base by communicating with associates, customers and clients in a professional manner.
  • Effectively teamed with peers, supervisors, and management to achieve corporate and client goals.
  • Answered incoming calls from customers regarding warranty issues or claims.
  • Answered inquiries and questions, handled complaints, troubleshoot problems and provided information.
  • Researched required information using available resources.
  • Managed and resolved customer complaints.
  • Provided customers with product and service information.
  • Entered new customer information into system and updated existing customer information.
  • Processed orders, forms and applications and identified and escalated priority issues, routed calls to appropriate resource.
  • Followed up customer calls where necessary.
  • Documented all call information according to standard operating procedures and completed call logs and produced call reports.
  • Explained all benefits, services and claims and reimbursement procedures.
  • Ability to understand the various computer screens and how to utilize them effectively.
  • Interfaced with customers, clients and vendors, and escalated areas of concern to th|e appropriated supervisory staff.
  • Attended assigned training sessions for further improvement in client and customer satisfaction, client information and job performance.
  • Adhered to all company and specific Contact Center policies and procedures.
  • Completed any work as assigned by Management.
CUSTOMER SERVICE REPRESENTATIVE TUCSON, AZ 10/2012 - 03/2013
  • Communicating with associates, customers and clients in a professional manner.
  • Effectively teamed with peers, supervisors, and management to achieve corporate and client goals.
  • Answered incoming calls from customers regarding their prescriptions.
  • Answered inquiries and questions, handled complaints, troubleshoot problems and provided information.
  • Researched required information using available resources.
  • Managed and resolved customer complaints.
  • Provided customers with product and service information.
  • Entered new customer information into system and updated existing customer information.
  • Processed orders, forms and applications and identified and escalated priority issues, routed calls to appropriate resource.
  • Followed up customer calls where necessary.
  • Documented all call information according to standard operating procedures and completed call logs and produced call reports.
  • Explained all benefits, services and claims and reimbursement procedures.
  • Ability to understand the various computer screens and how to utilize them effectively.
  • Interfaced with customers, clients and vendors, and escalated areas of concern to the appropriated supervisory staff.
  • Attended assigned training sessions for further improvement in client and customer satisfaction, client information and job performance.
  • Adhered to all company and specific Contact Center policies and procedures.
  • Completed any work as assigned by Management.
ACCOUNT SERVICE REPRESENTATIVE APAC, INC - TUCSON, AZ 10/2011 - 03/2012
  • Handled customer service inquiries and problems associated with the servicing of Apac's client base by communicating with associates, customers and clients in a professional manner.
  • Effectively teamed with peers, supervisors, and management to achieve corporate and client goals.
  • Answered incoming calls from customers regarding their cell phones issues or claims.
  • Answered inquiries and questions, handled complaints, troubleshoot problems and provided information.
  • Researched required information using available resources.
  • Managed and resolved customer complaints.
  • Provided customers with product and service information.
  • Entered new customer information into system and updated existing customer information.
  • Processed orders, forms and applications and identified and escalated priority issues, routed calls to appropriate resource.
  • Followed up customer calls where necessary.
  • Documented all call information according to standard operating procedures and completed call logs and produced call reports.
  • Explained all benefits, services and claims and reimbursement procedures.
  • Ability to understand the various computer screens and how to utilize them effectively.
  • Interfaced with customers, clients and vendors, and escalated areas of concern to the appropriated supervisory staff.
  • Attended assigned training sessions for further improvement in client and customer satisfaction, client information and job performance.
  • Adhered to all company and specific Contact Center policies and procedures.
  • Completed any work as assigned by Management.
SERVICE CLERK|WALGREENS - TUCSON, AZ 04/2009 - 10/2010
  • Provided friendly, courteous and efficient service to customers.
  • Responsible from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about products and services.
  • Delt directly with customers either by telephone or face to face.
  • Responded promptly to customer inquiries.
  • Handled and resolved customer complaints.
  • Obtained and evaluated all relevant information to handle product and service inquiries.
  • Provided pricing and delivery information.
  • Performed customer's verification.
  • Organized workflow to meet customer time-frames, Directed requests and unresolved issues to the designated resource.
  • Kept records of customer interactions and transactions.
  • Communicated and coordinated with internal department.
INFORMATION SYSTEMS TECHNICIAN UNITED STATES NAVY, NORFOLK, VA 11/2006 - 03/2008
  • Operated the message-processing center.
  • Prepared presentation plans and materials.
  • Performed network integration and system tests.
  • Performed routine maintenance on all types of computer equipment and printers.
  • Performed software and mechanical upgrades.
  • Performed troubleshooting of computer systems and related equipment.
  • Performed hardware and software support and installation.
  • Maintained data security and ensured the integrity of any information added to the database.
  • Knowledgeable in computer software, hardware and procedures.
  • Demonstrated ability to analyze, evaluate, and resolve hardware and software conflicts.
  • Provided technical support of cross-connected multi-platform network systems.
  • Diagnosed hardware failure, user errors.
  • Diagnosed hardware problems with modems, printers, cables, or telephones.
FINANCIAL MANAGEMENT/COMPTROLLER APPRENTICE AIR NATIONAL GUARD - TUCSON, AZ 07/2005 - 11/2006
  • Performed, supervised, managed and directed financial management activities.
  • Performed customer service.
  • Maintained financial records for pay and travel transactions.
  • Maintained accounting records and prepares reports.
  • Determined fund availability and propriety of claims.
  • Maintained cash and check issues accountability.
  • Prepared commitment and obligation documents and, payment and collection vouchers (checks), earnings and deductions statements, bills, and financial accounts and reports.
  • Disbursed cash, checks, advance pay, and bonds.
  • Organized information on past expenses to help plan budgets for future expenses.
INTAKE HOUSING SPECIALIST PRIMAVERA FOUNDATION - TUCSON, AZ 07/2010 - 02/2011
  • Housing specialists conduct an eligibility assessment for each client and then identify any available housing.
  • They familiarize clients with their rights and responsibilities as tenants, and teach them how to resolve issues with their landlords.
  • They increase their inventory of available housing by reaching out to property owners and local resources.
  • They assist clients with limited financial means to secure decent housing.
  • Maintaining records required by government and other funding programs is another key responsibility.
Education
Certificate of completion|:
|Compass Airline, Minneapolis, MN Compass Airline Flight Attendant Training School:
Bachelors of Arts: Sociology Linguistics University of arizona - TUCSON, AZ. 2012
Sociology Linguistics
Information Systems Technician: CERTIFICATE OF COMPLETION UNITED STATES NAVY - PENSACOLA, FL. 2007
|UNITED STATES NAVY, GREAT LAKES, IL. Recruit Training:
|UNITED STATES AIR FORCE, KEESLER, MS.: Financial Management CERTIFICATE OF COMPLETION UNITED STATES AIR FORCE - HOUSTON, TX. 2006
Financial Management
Liberal Arts and Science Continental Express Airlines Flight Attendant School - Houston, texas 2005
| los angeles pierce college, WINNETKA, CA. Liberal Arts and Science
This resume is created in 7 minutes.
Professional Summary
Conscientious and proactive seasoned professional with over 25 years of leadership experience that encompasses customer satisfaction, project quality management, financial objectives and turnaround results by cultivating partnerships and collaboration.
Skills
  • Good knowledge of transitional and permanent  housing resources 
  • Knowledge of New York State Real Estate Laws
  • Budgeting and finance 
  • Strong record keeping and client file documentation
  • Excel expert
Work History
Housing Specialist Housing Plus Solutions - New York, NY 2016 - Current
  • Assist homeless and severely and persistently mentally ill female Veterans in identifying and accessing housing resources, i.e., DHS, HRA-1995; SROs, Section 8, and Follow-up on applications.
  • Assist with follow-up and tracking client  90 days retention goals.
  • Maintain documentation of client progress in case records according to all contractual & regulatory standards.
  • Develop and maintains relationships with outside agencies such as housing providers, realtors, DVS, DHS, HRA and Section 8.
SSVF Housing Specialist Black Veterans for Social Justice Headquarters - Brooklyn, New York 07/2014 - Current
  • Assist Veterans who fall within three tracks of SSVF Program(rapid rehousing,  homeless and prevention). 
  • Assist clients in completing housing applications
  • Constantly network with  DVS, DHS, Brokers, Landlords, and Management Companies to build resources for veteran housing.
  • Oversees landlord and management company compliance in meeting the established housing laws, building codes and lease agreements. 
  • Resolve crises or conflicts with landlords and management companies to ensure compliance with meeting needs of clients.
  • Applies uniformity in maintaining fair housing standards in securing apartments.
  • Prepares housing packages (HRA's 2010E Application, General Population Supportive Housing Packages, HPD Section 8 Process, LINC IV, IV+ & V, etc.).
  • Prepare, disperse, track and monitor the disbursements (TFA) generated for rental assistance and housing stability (Rents, Broker fees, moving costs, furniture allowance, emergency funds) using Excel spreadsheets.
Shift Manger/Hair Stylist Supercuts - New York, New York 01/2013 - 02/2014
  • Styled men and women hair using hair cutting tools including scissors, trimmers, clippers, razors, and brushes.
  • Managed a staff of five employees.
Load Controller/Passenger Agent Swissport Turkish Airlines - Queens, New York 2011 - 2013
  • Assessed load control accuracy, practicality, and procedural compliance so that output is of a high standard with regard to safety and quality.
  • Ensured all air crafts operated within their operational limits with regard to weight and balance.
  • Interacted with other departments in order to complete tasks safely, accurately and punctually.
Consultant-FDIC Asset Managment Thompson Cobb Bazilio Associates - Washington, District of Columbia 2010 - 2011
  • Maintained and updated all documents and records on a regular basis.
  • Ensured expense control within operating budget.
  • Executed marketing initiatives in coordination with corporate marketing teams.
  • Oversaw completion of loan asset disposition plans.
  • Supervised currency and accuracy of asset management documents and records.
Volunteer Teachers Assistant Pride & Joy Day Care - Easton , PA 2008 - 2010
  • Assisted in developing after-school tutoring program to teach under-privileged students ages 5-10.
  • Successfully improved students knowledge of numbers in the classroom through integration of creative numerical exercises.
Consultant-IBD Product Control/Daily P&L Credit Suisse (Investment Banking) - New York, New York 2007 - 2008
  • Analyzed monthly closings for daily Profit and Losses(P/L)
  • Managed  Loan Portfolios (long credit risk) of $62bn, Credit Default Swaps (CDS), and Hedge Portfolio (short credit risk) of $25bn.
  • Analyzed Valuations for loan and CDS unrealized associated with products, IBD, FID, and Equity.
  • Produced commentary and distribution for Daily Corporate Bank P&L.
  • Compiled reconciliations of G/L analysis for loans MTM and CDS monitoring High Yield and Investment Grade Index related to CDS Single Names.
  • Championed efforts for credit agreements.
Consultant-Credit Derivatives/Collateral Loan Obligations Merrill Lynch & Co - New York, New York
  • Managed the daily profit and loss of various  Collateralized Loan Obligations (CLO) accounts.
  • Daily reconciliations of position reports analyzing Credit Agreements ISDA, CSA, and notices from trustees.
  • Generated pay- downs, draw downs and assignment fees by utilizing Loan IQ.
  • Reconciled cash breaks generated by Principal and Interest and journal entries posted to G/L.
Education
Bachelor of Science: Accounting Pace University -
  • Minor in Computer Science
Certifications

Federal Deposit Insurance Corporation (FDIC) Clearance -           2014

Military:  United States Marine Corps. - Honorable Discharge       1979         

Empire Beauty School of Cosmetology - Cosmetology License -  2013

FLACA Chaplaincy -  Licensed Chaplain -                                       2016









This resume is created in 7 minutes.
Summary

Enthusiastic Sales Associate possessing expertise in the retail industry. Reliable, punctual and hard working. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.

Highlights
  • Perfect attendance record
  • MS Office proficient
  • Approachable
  • Flexible
  • Barcode scanning
  • Reliable and dependable
  • Positive outlook
  • Cheerful and energetic
  • Dedicated team player
  • Resolution-oriented
Experience
10/2013 to Current
Sales Associate Christopher & Banks Bridgeport, WV

Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Verified that all merchandising standards were maintained on a daily basis.

05/1989 to 10/2011
Housing Specialist Clarksburg Harrison Regional Housing Authority Clarksburg, WV

Updated client accounts and information on a daily basis to verify their status to receive rental assistance. Scheduled and confirmed appointments for client interviews. Screened telephone calls and inquiries and directed them as appropriate. Made flyers, maintained the

minute book for the Executive Director of the Housing Authority

Education
1982
Bachelor of Science: Computer Science Salem College Salem, WV, United States

Minor in Accounting


This resume is created in 7 minutes.
Summary
Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.
Highlights
  • Employee training and development
  • Scheduling proficiency
  • Analytical problem solving
  • Deadline-oriented
  • Strong organizational skills
  • Customer service
Experience
Housing Specialist Feb 2016 to Sep 2017
The Housing Authority of the City of Shreveport Shreveport, LA
  • Assess housing barriers of individuals and families experiencing homelessness to determine housing and service needs.
  • Develop a housing procurement, financial, and self-sufficiency case management plan with clients.
  • Provide mediation and advocacy with landlords on the client's behalf to develop a workable plan to obtain and or maintain housing.
  • Assist participants in locating and securing housing of their choice
Training Manager May 2014 to Jan 2016
Teleperformance Shreveport, LA
  • Observed agents to supply trainers with feedback regarding potential learning blocks and opportunities for support.
  • Analyzed each department's training needs and developed new training programs based on call center performance analysis.
  • Supervised an average of 7 training specialists in the AT&T training department.
  • Facilitated training on benefits, FMLA, new employee orientation and performance appraisals.
  • Managed the training calendar for the entire fiscal year.
​​
Corporate Trainer Feb 2012 to Apr 2014
Teleperformance Dayton, OH
  • Conducts specified written examination sessions ranging in size from 1 to 40 persons in a manner that puts learners at ease while maintaining order and a smooth training environment.
  • Instructs learners on testing procedures and starts, observes, times and ends the test or test segments as directed.
  • Presented training information via role playing, simulations and team exercises.
  • Mentor team members to succeed and advance within the department and company
  • Led training for up to 50 employees on a weekly basis.
Education
Bachelor of Science, Biology 2009 Tuskegee University Tuskegee University, AL
This resume is created in 7 minutes.
Summary

Throughout my career I've held multiple positions with a diverse background in management and customer service.  I'm dedicated to providing excellent customer service and can remain calm under extreme pressure.   I believe that growth of everyone on the team will bring out the best potential in each individual. 


Skills
  • Customer Service
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Deadline-oriented
  • Microsoft software
  • Client relations specialist
  • Accounts Payables
  • Accounts Receivables
  • Collections
  • Quickbooks
  • Sales
  • Scheduling
Experience
October 2012 to May 2018
Valley Blue Sox Springfield, MA Assistant GM

 

Oversee day-to-day operations for the Valley Blue Sox. Working for the Valley Blue Sox requires communication, teamwork and ability to interact with all age groups. During the season I do game day logistics, including ticket sales, oversee concessions, sell, arrange and set up group outings and Birthday Parties at the ballpark. Work closely with Ballpark Operations Staff to ensure everything is completed for game nights.  Daily bank deposits, Accounts payables, receivables, and reconcile all bank accounts.

Create monthly reports as needed for management. Resolve customer issues and complaints

September 2007 to September 2012
Eckhoff Communications Wausau, WI Office Manager/Administrative Assistant   Answer phone, Process monthly invoices, verify details of all transactions, including funds received and total account balances. Coded the general ledger and processed vendor invoice payments.  Cut monthly checks Deposited third party checks, as well as monthly reserve transfers.  Bank deposits; reconcile all checking accounts, Collections.Effectively managed departmental expenses to stay within allocated budget.
April 1990 to August 2007
City of Wausau Wausau, WI Assistant Public Housing Director Prepared budgets for all properties owned by the Authority. Reviewed all policies for Federal and State housing programs to ensure compliance. Oversaw the Section 8 Housing Choice Voucher Program, Public Housing, Scattered Sites and Assisted Living Facility. Oversaw the development, implementation, and update of a comprehensive housing maintenance program and a Capital Improvement/Asset Management Program. Managed, supervised and directed a staff of 10 people for the Housing Authority. Supervised/oversaw nursing staff and contract for Assisted living facility. Worked directly with the Board of Commissioners on the development of all policies affecting the housing authority including strategic initiatives and economic feasibility. 
December 1987 to April 1990
City of Wausau Wausau, WI Housing Specialist

 

Coordinates support staff in assigned areas.

Interviewed participants to certify eligibility within program and Agency timelines; complete in-home interviews with applicant  when necessary; review, evaluate and verify participant information including household composition, income, medical expenses, assets, deductions and other related information; enter applicant/participant information into computer file.  Process transfer requests from participants; re-certify eligibility; explain transfer process including participant responsibilities; notify appropriate co-workers of family composition changes and transfer requests. Ensure necessary documents were completed . Coordinate interjurisdictional transfers with other housing authorities.

Conduct group or individual briefings in compliance with HUD rules and regulations and Agency policies and procedures; explain lease agreement provisions and contractual obligations; explain HQS requirements; answer questions from participants, owners and the public. Document the reasonableness of each contract rent based on the community rental market; apply the Fair Market Rents limitations; conduct research to determine the reasonableness of the rent;

 negotiate rents with owners/property managers. 

Contribute to and maintain rent reasonableness database. 

October 1986 to December 1987
City of Wausau Wausau, WI Cashier/Office Clerk  Collect, count, and disburse money,  bookkeeping and complete banking transactions. Take year end tax payments.Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints. Answer telephones, direct calls and take messages. Compile, copy, sort, and file records of office activities, business transactions, and other activities.Complete and mail bills, contracts, invoices, or checks.
May 1980 to October 1986
Citizens Bank Wausau, WI Customer Service Representitive Receptionist , Teller, Customer Service Representative, Assessing customer needs and introduce new products and servicesBanking transactions; Deposit, Withdrawals, Cashier checks, Money OrdersMaking referrals, suggest alternate options and cross-sell products and services
Education and Training
Certified Public Housing DirectorCertified House Choice Voucher Manager Certified Housing Quality Standards Manager Public Housing Voucher Program Certification Housing Choice Voucher Accounting and Reporting Certification Lead Paint Abatement Certification SafeServ Food Certification TIPS CertificationWisconsin Realtors License
Affiliations
Leadership Wausau Wisconsin Realtors Association