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Summary
Reliable Customer Service Representative, Administrative Assistance and Training Expert with extensive track record in demanding account management environments. Ability to engage and communicate effectively with a wide range of stakeholders, cultures, and diverse populations, including academics, industry partners, community members and a diverse population of families.
Skills
  • Strong organizational skills
  • Sharp problem solver
  • Management reporting
  • New hire training
  • Excellent communication
  • Faxing, Scanning, Copying, Emailing
  • Microsoft (Excel, Word, Powerpoint)
  • Telephone inquiries specialist
  • Customer service expert
  • ​Telecommunication skills
  • Adaptive team player
  • Data collection
  • Quality control and continuous improvement
  • Credit analysis and collection
Education and Training
2016 Light University: Certified Counselor - School of Psychology and Christian Counseling
2014 UMBC: Continuing Education - Certified Crisis Intervention
2013 GTCC: Continuing Education - Certified Life Coach
Lockyear Business College - Business Administration
Experience
Home Manager 01/2015 － Current Rascoe Home Management
  • Kept the daily operations of a home running smoothly including arranging appointments for personal needs.
  • Managing the household's schedules and calendars including scheduling home maintenance and repair work.
Assistant Minister 01/2008 － 12/2014 Seed-Time Harvest Church
  • Program presence: provide leadership in all ministry programs, trips, and events.
  • Build relationships with members and their families and members of visiting churches.
  • Recruit, train, support, and counsel our members.
Customer Service Representative 01/2013 － 12/2015 WLKI-TV (TCT) Greensburo, NC
  • Answering incoming calls; listened to determine callers needs; provided community resources and support determined question for Senior Pastor; Processed inbound calls to clients who are requesting services as well as kept detailed record of customer interactions; Decisively make decisions from information gathered by clients.
Caretaker 01/2008 － 12/2010 Comfort Keepers Greensboro, NC
  • Provides personal care including oral hygiene, skin, hair and nail care, and shaving male patients; Assists with positioning patients to maintain proper body alignment and skin integrity; Assists patient with medications which are ordinarily self-administered.
Administrative Assistance 01/2003 － 12/2010 3 N 1 Professional Services Greensboro, NC
  • Maintained the inflow and outflow of phone calls, emails and faxes.
Certified Training Manager 01/2000 － 12/2003 Sears & Roebuck Company Greensboro, NC
  • A proven demonstration of developing, delivering and managing successful academic-related programs.
  • Prepared quarterly and annual management reports.
  • New hire and employee development training programs in areas of quality, service and credit analysis.
Training Facilitator 01/1998 － 12/2000 American Express Travel Related Services Greensboro, NC
  • Responsible for implementing on the job training programs and development of employees. 
  • Communicated procedures related to operations and facilitating the training needs to address operational goals and objectives.
Credit Analyst 01/1991 － 12/1998 American Express Travel Related Services Greensboro, NC
  • Assisted clients with payment arrangements, canceled accounts and reinstated accounts.
  • Ensured all customer questions and concerns were addressed while protecting the organizational interests.
  • Handled up to 100 calls per day and assisted in escalation of upset customers.
This resume is created in 7 minutes.
Professional Summary
Seasoned Kids Ministry Leader with 4 years of experience from the volunteer level to a staff position. Committed to shepherding Kids and Families to know Christ better, engaging all generations in missionary work and community outreach, and devising strategies to sustain long-term operations goals. Proven success in advancing church goals and leading kids to know Christ.
Skills
  • Team leadership
  • Data management
  • Process implementation
  • Volunteer Recruitment 
  • Volunteer Training  
  • Staff development
  • Event Coordination 
  • Event Planning 
  • Budgeting and finance
  • Project management
  • Self-motivated
  • Strong verbal communication
  • Extremely organized
  • Curriculum development 
  • Curriculum implementation 
  • Counseling 
Work History
07/2016 to Current
Minister to 4th and 5th grade First Baptist Colleyville – Colleyville , Texas
  • As the Minister to 4th and 5th grade I am responsible for all aspects of a pre-teen ministry that sees an average of 110 4th and 5th grader per week. 
  • Recruited and trained Sunday and Wednesday evening volunteers. 
  • Planned and developed all curriculum for Wednesday evenings. 
  • Planned and facilitated a VBS style week for pre-teens which reached 255 kids with the Gospel. 
  • Oversaw the Mission, Vision, and Goals of the Ministry.
11/2015 to 08/2016
Director of Elementary programming First Baptist Colleyville – Colleyville, TX
  • As Director of Elementary programing I served as a part of a team who helped facilitate all aspects of the Elementary ministry. 
  • Taught Sunday Morning classes for 1st-4th grade. 
  • Taught Large group lessons on Wednesday Evenings.
  • Taught at VBS which reached over 500 kids. 
  • Helped to plan special events such as: Easter egg hunts, Movie nights, Pool parties etc.. 
09/2017 to Current
Part-Time Sales Associate Sherwin-Williams Paint Store – Euless, TX
  • Warehouse organization and order prep. 
  • Paint Tenting 
  • Customer Service 
11/2013 to 12/2016
Rookie - General Manager Bahama Buck's – Carrollton - Plano , Texas
  • As an employee at Bahama Bucks I held every position possible from the newly hired rookie to General Manager reporting directly to the franchise owner.
  • During my time at Bahama Bucks I was responsible for all day to day activities such as:scheduling, maintenance, hiring, firing, and customer service.
Corporate Trainer Bahama Buck\'s – Lubbock, TX
  • During my time as a certified corporate trainer I was a member of a 3-4 person training team that assisted new franchise owners in their initial training of new hires.
  • We also served as the team that set up all aspects of new locations and remained on the property for the first week of business to help with any issues that might have come up.
Education
2017
Bachelor of Arts: Biblical Studies
Dallas Baptist University - Dallas, TX
 Dean's List, President's list, Honor's List, Phi Theta Kappa National Honor Society
2022
Master of Arts: Theology
Dallas Theological Seminary - Dallas, TX
 Accepted and will attend Spring 2018
Certifications
  • Infant, Child, and Adult CPR and AED - EMS Safety #138335
  • Kids Ministry Safe Sexual Abuse awareness certified - Ministry Grid
  • Texas Camp Sexual Abuse Awareness training - Ministry Grid
  • Texas Food Manager - Learn to Serve
  • Texas Food Handler - City of Carrollton
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This resume is created in 7 minutes.
Summary
Mature and reliable High School Graduate seeking a position in the Spokane area to enrich my knowledge, skills, and work experience in the Cosmetology Profession.
Relevant Skills
  • Punctual and Reliable
  • Positive Attitude
  • Conflict Resolution
  • Courteous demeano
  • Active listening ability
  • Problem-Solver
  • Collaborate with Co-workers
  • Superior Customer Service
Work and Volunteer Experience
Child Care
August 2015 to August 2015 Waddler's Daycare － Spokane, WA
  • Supervision of children during recreational activities.
  • Physical care of children ages six months to two years.
  • Prepared and served meals to children.
Receptionist
June 2015 to July 2015 Ripley's Plumbing Inc. － Spokane, WA
  • Answering incoming phone calls and responsible for accurate messages for supervisors.
  • Organization of office files for quick information retrieval.
  • Proficient in Microsoft word, PowerPoint, and Excel.
Volunteer Minister
March 2014 to Current Organization of Jehovah's Witnesses － Spokane, WA
  • Proficiently covered the territory assigned.
  • Efficiently kept articles distributed organized and in best condition for householder.
  • Efficiently and kindly communicated with householder.
Volunteer
March 2017 to Current NEWTECH Skill Center － Spokane, WA
  • Cut Children's hair at Regal Elementary School.
  • Cleaned, sanitized, and maintained area.
  • Safely organize and pack salon tools for transport to Elementary School.
Certifications and Awards
  • STARS Certificate
  • Joel E. Ferris High School Honor Roll, 2013- 2014
Educational Background
High School Diploma : 2017 Joel E. Ferris High School － Spokane, WA
Cosmetology, 2017 NEWTECH Skill Center － Spokane, WA
This resume is created in 7 minutes.
Professional Summary
Twenty- Four year RN with a wide array of experience, Critical Care, Med-Surg., Hospice, Marketing, Public speaking, Management and Public Health.
Work History
Community Development RN, 02/2017 to 08/2017
 Legacy Hospice – Tyler, TX

Community Outreach including public speaking. Communication from initial patient contact, legal Medicare-Medicaid documents and nursing admitting to home and hospital in-Pt. Liaison between Physicians, clinics, hospitals, nursing homes and independent care centers. Role as RN in as needed situations, death calls and rotating call.   
Community Development RN, Harbor Hospice – Lufkin, TX
 All duties performed as with Legacy Hospice with added responsibility of managing Physician investors.
Nursing Director, Hudson ISD: Hudson High School – Lufkin, TX

All aspects of Administrative duties including Budgets, staffing, state reports, grant writing, drug and Alcohol prevention programs director, testing compliance, teen pregnancy counseling and routine visits with follow up, Drug testing with follow up visits, MR special needs, routine medications approx. seventy- five scheduled per day, complex medical treatments and disease process, cancer, renal, tube feeding, trac Care, asthma, diabetes, cystic fibrosis care, overdoses, first aide, Sudo conditions, Emergency Care including but not limited to the above.

​
Staff RN, Memorial Health System – Lufkin, TX
Staff Rn, Woodland Heights Medical Center – Lufkin, TX
Licensed Minister /Evangelism & Community Outreach, Lufkin First Assembly of God

Education
Associate of Applied Science: Nursing, 1994
 Angelina College - Lufkin, TX
Certificate of business: Business, 1986
 Angelina College - Lufkin, TX
Masters of Intercultural Studies: Theory , Current
 Global University/SAGU - Springfield, MO
 Decided to hold with 30 credit hours remaining. Has helped with Physician relations and patient cultural understanding.
goal

I'm looking for a career change with my personal interest placing my children first and a more flexible schedule with less stress. My latest positions have been recruiting chronically ill patients with censes of the greatest importance to the business.  Health care in the hospital setting has also declined to production not patient care.

At this stage in my life I need a position with purpose. I accept change well, independently driven and goal oriented, compassionate, straightforward and honest.

​


Skills
  • Community & Physician contacts established 
  • BLS
  • CPR
  • Counseling Teen Pregnancy & Substance Abuse 
  • Patient advocacy 
  • ACLS
  • Complex MR Child & Adolescent 

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