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Summary

Compassionate, optimistic and driven Mental Health Professional  with 26 years of experience  at cultivating and directing high-performing teams and developing constructive relationships with a wide range of community partners  in working with underserved communities in educational, career and personal counseling.  Self-directed and innovative thinker with a knack for developing creative solutions to complex problems seeking position with the opportunity for new challenges and professional development. I have turned my passion for working with people into my life's mission.

Skills
  • Program management
  • Counseling
  • Public Speaking 
  • Outreach/Community Engagement
  • Exceptional Interpersonal skills
  • Exemplary People Management skills
  • Bilingual/Bicultural in Spanish
  • Exceptional Communication skills
  • Results-oriented
  • Compassionate and active listener
  • Outreach programming specialist
  • Teamwork & Collaboration
Education and Training
School Social Work: Pupil Personnel Services Credential California State University - Long Beach 1997 Long Beach, CA
Master of Science: Social Work California State University, Long Beach 1995 Long Beach, CA, USA
Bachelor of Science: Social Work California State University, Long Beach 1989 Long Beach, CA, USA
Exchange Program: Cultural Diversity Universidad Autonoma De Guadalajara 1989 Guadalajara, Jalisco, Mexico
Experience
Medical Outreach Manager
Irvine, CA
Make-A-Wish/ Nov 2014 to Oct 2017
  • Created, lead and implemented a Medical Outreach program
  • Prepared and presented in-services to medical staff and community
  • Acted as liaison between organization and community
  • Created and led a multidisciplinary medical advisory council 
  • Gathered and analyzed community data to guide program development
  • Managed and monitored referral and eligibility process
  • Provided supervision to staff, volunteers and interns
  • Provided support with chapter's fund development 


Medical Social Worker
Mission Viejo, CA
Fresenius Vascular Care Inc./ Jul 2008 to Oct 2014
  • Participated in a multidisciplinary  medical team 
  • Provided psycho-educational counseling and case management for in-clinic and home patients with End Stage Renal Disease
  • Linked patients to community resources
  • Provided support to patient and family members
Counselor
Santa Ana, CA
Olive Crest/ Oct 2002 to Jul 2008
  • Provided in-office family, individual, conjoint and group counseling for court mandated families 
  • Facilitated women's  domestic violence groups
  • Conducted psychosocial assessments and developed treatment plans
  • Maintained progress notes
  • Prepared monthly reports and maintained ongoing contact with County Services
  • Linked clients to community resources
  • Participated in an interdisciplinary team



Parent Involvement Coordinator
Anaheim, CA
Anaheim City Schoool District / Aug 1993 to Oct 2002
  • Created and implemented a district-wide parent involvement and community engagement program
  • Coordinated district-wide mental health and social services
  • Analyzed participation trends to determine program planning and development to improve quality and expansion of services/programs based on community needs and interests
  • Provided direction to school personnel regarding site specific programs 
  • Coordinated scheduling, marketing, contract logistics and maintenance of supplies and equipment
  • Served as a liaison between district, community partners and families
  • Seek and sustain collaborative partnerships with county, non-profit agencies, schools and community
  • Provide/link clients with community resources
  • Ensured compliance of policies and procedures involving facilities, budgeting, purchasing and grants
  • Prepared and presented update reports to management and Board of Directors
  • Experience in program administration and supervision of personnel, volunteers and interns 
  • Recruit and recommend staff for employment 
  • Conduct staff meetings and coordinate staff development
  • Serve as a liaison  
  • Experience in securing grants, monitoring categorical funding, and meeting compliance requirements set by funding agency: CBET/Family Literacy Grants, Community Challenge Grant, Healthy Start Grant, Safe Heaven Grant, Teresa Hughes Grant, Families and Communities Together (FaCT) Grant, Title I, and Title IV.  
     

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Summary

Tech-savvy marketing enthusiast with over five years of experience creating effective marketing campaigns, tailored towards both the private and public sector.

Education
Bachelor of Science: Marketing, 12/2017
George Mason University - Fairfax, VA
  • Leadership for the American Marketing Association, George Mason Chapter
  • Student Senator for the Student Government Association
Skills & Certifications
  • Marketing Strategy 
  • Content Marketing
  • Digital Marketing
  • CRM Tools
  • Email Platforms (MailChimp) 
  • Google AdWords & Analytics Certified
Work History
CRM and Outreach Intern, 10/2017 to Current
Dewberry Fairfax, VA
  • Supporting the data integrity/data quality throughout CRM and proposal systems.
  • Maintaining databases, network accounts and programs for specific department needs.
  • Assisted targeted email marketing campaigns based on segmentation using an ESP.
  • Distributed bi-weekly blog posts through email, internal networks, and social media platforms.
Marketing and Operations Specialist, 05/2014 to 10/2017
Apple Inc. Reston, VA
  • Analyzed data from companies in non-competing industries to amass strategic insight.
  • Coordinated and worked with both operations and marketing teams to ensure highly effective communication and seamless day-to-day functions.
  • Spearheaded awareness around company initiatives focusing on catering to the needs of clients through heavily thought-out internal marketing campaigns.
Marketing Specialist, 03/2016 to 08/2016
Tesla Inc. Vienna, VA
  • Developed and implemented successful marketing strategies to promote Tesla's brand image.
  • Created and led product demos to demonstrate Tesla's potential impact on the automobile industry.
  • Entered, assigned and reached out to daily generated leads using CRM tools.
Outreach Coordinator, 01/2012 to 06/2012
Office of Senator Scott Brown Washington, D.C.
  • Tasked with monitoring and utilizing social media engagement on multiple platforms.
  • Led a team responsible for organizing, interpreting and presenting data complied through a government specific CRM system.
  • Ensured schedules of high level staffers were organized in order to convene with high amounts of constituent foot traffic.
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Professional Summary
Dynamic and highly motivated digital media and public relations professional with over 3 years of experience in media relations, marketing strategy, and digital content production. Superb organizational and communication skills with talent in developing innovative public relations and building effective relationships with clients. Seeking to leverage background in the media industry handling concept development, physical production (applicable?), and managing strategies for digital marketing campaigns into a (enter title) role.
Skills
  • Adept in prioritizing changing work demands and delegating tasks to appropriate personnel
  • Strong knowledge of public and media relations strategies
  • Strategic and innovative thinker with aptitude to execute effectively
  • Ability to make connections in a highly-matrixed environment and manage multiple and complex projects
  • Exceptional leadership, communication, interpersonal, and team building skills
  • 3+ years experience in creative digital campaigns
Work History
Communications Specialist 04/2016 to Current
Department of Employment Services Washington, D.C.
  • Led a team of 5 professional communication members to promote awareness regarding new job opportunities resulting in an increase of 13,000 summer jobs for youths
  • Execute digital marketing strategy within a balanced budget of $125K
  • Create graphics for digital and social media, outdoor ads, and radio appearances to increase publicity and engage district youth seeking job opportunities
  • Collaborated with the Mayor's office to promote scholarship enrollment in the Marion Barry Summer Youth Employment Program resulting in a 20% increase in the number of applicants
  • Increased digital impressions from 173,000 to 861,000 in one calendar year
Community Outreach Specialist 12/2014 to 12/2015
Office of the State Superintendent of Education Washington, D.C.
  • Managed and maintained budgets of up to $50K and planned marketing campaigns for the agency's needs
  • Organized educational forums, meet-ups and pitch events to promote networking and connectivity between entrepreneurs, service providers and funders
  • Worked cross-functionally across departments to research and compile news clips to develop articles related to educational services and solutions
  • Managed the Social Media profiles and created innovative digital content for marketing campaigns based on analysis of educational needs and interests
Marketing Specialist 08/2012 to 05/2013
Howard University Student Association Washington , D.C.
  • Developed marketing strategies for the main undergraduate association for the academic year
  • Brainstormed strategies with the office of Public Affairs, resulting in greater visibility for the association
  • Worked closely with student body to identify their needs and challenges and provide solutions-oriented results
Internships/Affiliations

Howard University: Office of University Communications & Marketing
01/2014 - 06/2014  Media Relations Intern

  • Served as the editor in chief and led a team of 12 student journalists to cover stories throughout community service projects which led to national recognition from several news outlets including CNN, the Washington Post, and The Root
  • Leveraged technical resources to create University event deliverables, including e-mail invites and phone inquiries from media
  • Conducted interviews, researched assignments, and wrote an average of 10 press releases and media advisories monthly

Essence Music Festival 07/2011 – 07/2013
Summer VIP Liaison

  • Assisted with communications, planning and execution of VIP experiences and logistics for annual music festival
  • Cultivated and managed relationships with key clients, vendors and community partners
  • Responsible for selecting and establishing VIP areas for over 30 event locations featuring national and international artists
Education
Bachelor of Arts: Journalism Public Relations 2014 Howard University - Washington DC
NABEF Media Sales Institute - Sales Certificate: Hale Charter Academy - Los Angeles, CA
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Summary

Dynamic self-starter with experience working with headquarters Marine Corps to execute commanding officers victim assistance programs. Promote positive reporting climate while providing direct services to military and civilian victims of crime.  Proven record of meeting objectives while fostering collaboration with tenant commanders. Highly skilled at assessing individual risk factors, resolving crisis situations, and navigating laws/regulations ensuring client confidentiality. 

Core Strengths
  • Critical thinker/Problem Solver
  • Excellent interpersonal skills
  • Compassionate and active listener
  • Strong oral and written communication
  • DOD directives, instructions, & policies
  • Compliance and regulations
  • Comprehensive case management
  • Conflict and dispute resolution
Accomplishments
  • Assisted LOGCOM CIG on Commanding Generals (CG) inspections for three new CGs
  • Inspected Child Development Center (CDC) on two occasions at request of CGI
  • Inspected MAR LOGCOM, MCSC, Naval Branch Health Clinic (BHC), and MARFORRES on a biennial basis per (SAPR)(1752) functional area checklist
  • As MCLB SAPR PM received three "Note Worthy" out of three IGMC inspections  
  • Requested by the CO to execute six month corrective action plan for the MCLB Victim Witness Assistance Program per (VWAP) (5800.14) after IGMC findings: non-mission capable. IGMC certified program Mission Capable upon re-inspection
  • Sexual Assault Prevention & Response Program Manager (SAPRPM) certification
  • Victim Witness Assistance Program (VWAP) Liaison Officer certification
  • Domestic Violence and Child Abuse Victims Advocate certification
  • Marine Corps Community Services (MCCS) Managers certification
  • Credentialed Tier 4 Sexual Assault Advocate per National Organization for Victim Assistance (NOVA)
Experience
Community Outreach Advocate / Liberty House of Albany - Albany, Georgia 07/2017 - Current
  • Provide crisis intervention and empowerment based, trauma informed advocacy, counseling, and safety planning.
  • Complete comprehensive face-to-face assessment, document injuries, take photos. Gather demographics, prior incidents of violence, prior shelter placement, and outstanding legal matters
  • Notate alcohol, substance abuse, and/or mental health concerns for victim/alleged perpetrator
  • Complete lethality assessment, presence of weapons, child involvement
  • Review safety plan with victim/family members, make contact with law enforcement, medical assistance, and child services as required
  • Attend interviews with law enforcement, states attorneys, lawyers, and/or court hearings
  • Assist clients with filing of protection orders, crime victims' compensation applications, and make referrals for services
  • Provide family violence education classes for individual clients and civic groups as requested
  • Create victim profile in state wide tracking system, update general case notes, with all services and referrals 
  • Complete monthly case reviews and reports for Director
Sexual Assault Prevention & Response Program Manager/ Victim Witness Assistance Liaison Officer / Marine Corps Logistics Base Albany, Georgia
  • Established, communicated, and maintained daily operations of the Sexual Assault Prevention & Response(SAPR) Program and the Victim Witness Assistance Program (VWAP) for the Marine Corps Logistics Base, tenant commands, Marine Corps Logistics Command (LOGCOM) and Blount Island command (Jacksonville, Fl) to include drafting standard operating procedures (SOP), commanders policy letters, and base orders as directed.
  • Served as the principle advisor to the commander on all sexual assault/sexual harassment, domestic violence, and/or victim related matters
  • Proficient with Department of Defense (DOD) Sexual Assault Incident Database (DSAID) and case management system, recorded incident statistics, individual demographics, criminal case disposition
  • Negotiated Memorandums of Understanding (MOU) with community law enforcement, States Attorney's offices, and Department of Children and Families services to exchange information in an efficient and timely manner.
  • Chaired monthly Case Review Committee (CRC) and installation Sexual Assault Response Team (SART) meetings to review the status of  law enforcement investigations, Staff Judge Advocate prosecution time lines, victim assistance status, offender status, pending mental-health evaluations, safety/threat assessment of individuals involved,  other pending action; i.e., open warrants or the COs issuance of Parsona non grata (P&G)
  • Coordinated, conducted, and inspected those independent unit/activities not under the operational or administrative chain of command of the MCLB commander to ensure mission readiness/compliance with Inspector General (IG) of the Marine Corps Functional Area Checklists for SAPR/SARC and VWOP
  • Submitted written inspection findings, readiness assessments, and purposed Corrective Action Plan to individual unit commanders/ Headquarters Marine Corps SAPR Division/ Judge Advocate General of the Marine Corps
  • At the direction of the commanding officer, in tandem with the installation IG, investigated Congressional Inquiries involving allegations of a sexual assault, family violence, or alleged mishandling of an investigation involving a victim or witness of a crime.
  • Partnered with members of the MCLB Provost Marshal office (PMO), Criminal Investigations Division (CID), Naval Criminal Investigative Services (NCIS), and Violence Prevention Program (VPP) to assess, assist, and minimize work place violence
  • Completed background screenings for military and/or civilian volunteer advocates to include criminal history check via National Crime Information Center (NCIC), reviewed credentialing application packages for submission to National Organization of Victims Assistance (NOVA)
  • Maintained monthly on-call schedule for after-hours victim advocate; covered MCLB 24/7 sexual assault hotline phone daily.
  • Addressed community groups, federal & state agencies, and media on Commanders behalf for domestic violence, sexual assault, victim advocacy services, and/or military protocol concerns
  • Provided semiannual training for first res-ponders on available mental health services, victimology, Full Faith & Credit, the Lautenberg amendment; as well as updates to  DOD/Marine Corps orders and directives
  • Provided annual training for military, civil service, and contractors aboard MCLB on Sexual assault, misconduct, and harassment, Stalking, and Domestic Violence
  • Completed client assessments, referrals for services, and served as client's liaison to respective commands/military leadership
Family Law/Domestic Relations Division Supervisor / Hernando County Clerk of Courts Brooksville, Florida
  • Organized, prioritized, and managed division staff in the execution and preparation of civil case filings related to paternity, child support, restraining orders, & dissolution of marriage
  • Prepared court dockets, petitions, modifications, temporary and final orders
  • Completed payment history audits as requested by Child Support Enforcement
  • Receipted weekly child support payments in excess of $150,000.00, prepared daily balance sheets/bank deposit.
  • Served as Chairman of the Hernando County Domestic Violence Task Force comprised of 28 community agencies.
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Sexual Assault Prevention & Response Program Manager / United States Marine Corps - Albany, GA 05/2004 - 09/2014
Domestic Relations/Family Law Division Supervisor / Hernando County Clerk of Courts - Brooksville, FL 09/1996 - 09/1998
Suspended/Truant Youth Services Coordinator / Youth and Family Alternatives, Inc. - Spring Hill, FL 08/1994 - 08/1996
Program Supervisor /Reentry Aftercare Counselor / Florida Department of Juvenile Justice - Brooksville, FL 01/1991 - 07/1994
Construction Mechanic 2nd Class (E-5), Seabees / United States Navy - Gulfport, MS / Orlando, FL / Guantanamo Bay, Cuba, 08/1985 - 12/1990
Education and Training
Odessa Montour High School - Odessa, New York

 

Certifications: Department of Defense Sexual Assault Advocate Credentialed-Tier 4 (NOVA), Victim Witness Assistance Program (VWAP) Liaison Officer; Marine Corps Community Services (MCCS) Managers Training, Sexual Assault Prevention and Response (SAPR) Program Manager Certification, Sexual Assault Response Coordinator (SARC) and Uniform Victim Advocate (UVA) certification, Domestic Violence/Child Abuse Victims Advocate (VA) certification.

Instructor of: Sexual Harassment vs. Sexual Assault, Bystander Intervention, Ethics and Confidentiality, Domestic Violence, Full Faith & Credit, Stalking, Lautenberg Amendment, and Dating Violence

Course work in: Non-violent Crisis Intervention, Coordinated Community Response, Risk Assessment & Safety Planning, Orders of Protection, Childhood Exposure to Domestic Violence, Batters Intervention, Identifying Child Abuse, Interstate Custody agreements, Domestic Violence and Post Traumatic Stress (PTSD), among others.