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Professional Summary
Enthusiastic and well-organized Office Manager with solid background in data entry, schedule management and event planning. Hard-working, multi-tasking with outstanding telephone, scheduling, documentation, communication and computer skills. Meets deadlines and works with a high level of awareness and adaptability. Detail-oriented and driven with expertise in problem solving and managing daily office functions.Strength in managing multiple projects simultaneously.  5 years of business leadership experience; specialized in Start Up Service Business.
Skills
  • Negotiation skills 
  • Social networking design/management 
  • Creative problem solver 
  • MS Windows proficient 
  • Strong client relations
  • Training development aptitude 
  • Customer-oriented
  • Critical thinking
  • Project planning
  • Attention to detail
  • Filing and data archiving
  • Scheduling Negotiation skills
Work History
Service Coordinator 04/2008 to Current
Leach Camper Sales 2727 Cornhusker hwy, Lincoln Ne 68504
  • Worked closely with clients to identify their needs and challenges and provide solutions.
  • Sourced qualified vendors and negotiated contracts.
  • Maintained compliance with company requirements.
  • Reviewed customer feedback.
  • Customer Care Service
  • Delegate shop work tickets
  • Maintain Work Order Billings/Customer Accounts

 

Office Manager/Marketing Coordinator 05/2012 to Current
Tracker Home Inspection & Consulting LLC 3436 N 58th Street, Lincoln NE

 

  • Directed and coordinated marketing activities and policies to promote products and services.  
  • Website Monitoring
  • Social Networking Marketing
  • Client Invoicing 
  • Service Scheduling
  • Customer Service 
  • Conducted research to prepare, gather and proof briefing materials, and agendas   
  • Posted receipts to appropriate general ledger accounts.
  • Researched and resolved accounts payable discrepancies. 
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
Education
Bachelor of Science: Computer Information Technology 2008 Bellevue University - Bellevue, Ne
Associate of Applied Science: Business Marketing 2006 Southeast Community College - Lincoln, Ne
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Professional Summary
Experience working with individuals, couples, families, and groups *Acquired skills working with diverse populations in a variety of mental health settings *Foundational coursework in Cognitive Behavioral Therapy and Family Systems Therapy , DBT, and Psychodynamic
Skill Highlights
  • Superior communication skills
  • Psychiatric population familiarity
  • Outreach programming specialist
  • Solution-focused counseling
  • Extensive DSM-IV knowledge
  • Suicide precautions expertise
  • Talent in community psychiatry
Accomplishments
  • Member of the California Association of Marriage and Family Therapists CAAMFT,
  • Won the HRSA grant awarded by John F. Kennedy University  and recipient of the John Muir Behavioral Grant and award recipient of the Dean List. 
  • DBT Skills Courses
  • Specific Theories Clinical Skills of Clinician A, B, C Diagnosing and Assessment of Adolescents and Adults Workshops and Seminars.
  • Collaborated with team of Health and Human Services Grant Recipients in developing a social media program to provide resources for Transitional Age Youth (TAY) population. 
  • Effectively managed caseloads of more than thirty clients at any given time.
  • Compiled data into comprehensive report with findings and suggestions to continue with social media awareness project.
Professional Experience
09/2016 to Current
Personal Service Coordinator Bay Area Community Services (BACS) SHAPE PROGRAM Vallejo, CA
  • Prepared assessment, treatment, and safety plans collaboratively  for clients.
  • Maintained all clients charts, files and collecting data according to county regulations.
  • Completed documents and plans within Medi-cal guidelines.
  • Provided milieu services to clients.
  • Conducted individual therapy session, intakes, and assessment meetings.
01/2016 to 06/2016
SBT Trainee in Practicum Dozier-Libbey Medical High School Antioch, CA
  • Counseled high school teens ages 14-18 by providing support and assistance with life transitions, academic planning, behavioral issues, self-harm, and interpersonal difficulties
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  • Collaborated with staff and teachers to form an engaging multidisciplinary team.
  • Collaborated with parents in reducing attachment issues through training.
  • Implemented individualized educational goals and objectives to enhance students accountability and independence.
  • Incorporated behavioral modeling with adolescent to foster coping skills and assist with verbal expression of needs.
06/2016 to 09/2016
Trainee in Practicum Los Medanos Community College Pittsburg, CA
  • Counseled students individually with social,academic and economic issues.
  • Developing college resources seminars for students struggling academically and emotionally.
  • Compiled monthly compilation reports for coordinating team.
  • Maintained accurate and timely progress notes to ensure proper documentation of session content.
  • Co-lead stress management workshops, assisted with developing group material Relevant Coursework Psychopharmacology Multicultural Competence.
09/2015 to 09/2016
Trainee Practicum JFKU Community Counseling Center
  • Conducted outreach, advocacy and rehabilitative services for crisis intervention. relapse prevention, coping skills, goal setting, and grief work.
  • Managed a caseload of clients of a diverse population.
  • Worked in conjunction with First Place for Youth, providing individual therapy for Transitional Age Youth(TAY) clients ages 18-24.
  • Created treatment plans and maintained accurate case files, notes.
  • Conducted phone intakes and referred clients to other programs and community agencies to enhance treatment processes.
Education and Training
2016
Master of Arts: Counseling Psychology JOHN F. KENNEDY UNIVERSITY Pleasant Hill, CA 3.8 GPA, Emphasis on  Marriage and Family Therapy
2011
Bachelor of Arts: Multimedia Arts, Communications Psychology HOLY NAMES UNIVERSITY Oakland, CA
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Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
  • Strong organizational skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Large cash/check deposits expert
  • Customer Service Orientation
  • Opening/closing procedures
  • Active listening skills
Work Experience
01/2009 to 12/2012
Assistant Manager Pure Spa & Salon Sunnyside, NY
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Trained 5 new employees quarterly.
  • Computed accurate sales prices for purchase transactions.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Recommended, selected and helped locate products based on customer needs and desires.
  • Stocked and rotated inventory regularly.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Service Coordinator AFGO Mechanical Services Astoria, NY
  • Responsible for dispatch of technicians for both Preventative Maintenance appointments and service calls
  • Documented all necessary technician notes and provided customers updates via phone as well as internet portals
  • Resolved any customer billing issues and reported any issues to management
  • Managed payroll
  • Supported executive staff
Educational Background
2012
Katharine Gibbs New York, NY Coursework in Business Administration and Organizational Development
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Objective
A Junior level position in the field of Information Technology where I can excel and grow in the field. With my drive and passion, I can learn quickly and grow, and be a huge asset to the company.
Skills
  • Windows Operating System
  • Basic network troubleshooting 
  • Hardware repair and installation 
  • Ghost Imaging
  • Data Recovery
  • Password Recovery
  • Virus Removal
  • Malware Removal
  • Customer Service
  • Quick Learner
  • Microsoft Office
Experience
06/2017 to Current
I.T Technician/Technical Support Baltimore City Public School ( Contractor for Plexus) Baltimore, MD
  • Troubleshoot and resolve Windows Desktops and laptops, tablets, computer network, and printers in the Baltimore City Public School System
  • Re-image Windows OS and the Mac OS
  • Install various printers
  • Software installation 
  • Set-up computer labs
  • Provide quality customer service
  • Heat ticketing system 
​​
10/2014 to 07/2015
Valet Supervisor Federal Parking INC Baltimore, MD
  • Provide exceptional Guest Service
  • Valet Vehicles for guest
  • Resolve any guest complaints in a courteous matter 
  • Supervise the Valet team
07/2008 to 08/2012
Guest Service Associates / Guest Service Coordinator Towne Park Baltimore, MD
  • Provide Valet service to guest
  • Properly park guest vehicle in a safely matter
  • Maintain cleanliness of work area
  • Supervise the Valet team
04/2004 to 06/2008
Houseman Hilton Garden Inn White Marsh White Marsh, MD
  • Set up function halls for meeting, parties, weddings, or any other special events
  • Maintain cleanliness of hotel lobbies, back offices, and bathrooms
Certifications
  • Test Out - PC Pro
  • CompTIA A+
  • Security + (Will take exam March 10, 2018)
Education
2018
Associate of Applied Science: Network Technology (Expected to graduate May 2018) Community College of Baltimore County Essex, MD
Coursework in:
  • Computer troubleshooting
  • Network communications
  • Security +
  • Linux 
  • Programming Introduction