Support Worker resume examples

Choose and edit as your own

Get inspired by the best resume examples picked for your profession and create your!

Add pre-written phrases

Describe yourself as a professional just in 2 clicks! All the phrases you need are prepared by us

Save and Download your Resume

Save it in PDF format. Ready-to-sent to you employer!

This resume is created in 7 minutes.
Summary
  • Competent System Engineer offering a wealth of experience in project management, scripting and Remote Desktop Services. Offers a master's degree in Information Systems and has a desire to work in the financial industry.
  • Enthusiastic and driven systems engineer with a proven track record of understanding and translating technical requirements to improve system accuracy and reliability.
Skills
  • Certificate in Computer Operations
  • Analytical thinker
  • Decisive
  • 50 WPM typing speed

  • Excellent communication skills
  • Customer service-oriented
  • Excellent planner and coordinator
  • Sage 50 expert
Work History
Warehouse Worker Loomis Express - kamloops, British Columbia 10/2017 - 04/2019
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Optimized storage areas to maximize access and meet needs of different types of products with specific weight, size or shape concerns.
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes 
  • Stacked boxes, pallets and other materials in an organized fashion to maximize productivity and safety.
Administrative Assistant Mario's Towing - Kamloops, BC 08/2016 - 04/2019
  • Update social media accounts with available pictures and uploads pictures to the website.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained a clean reception area, including lounge and associated areas.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Performed general administrative duties, including copying, faxing and filing.
  • Coached new employees on administrative procedures, company policies and performance standards.
IT Support Specialist TLN Contracting Ltd - Kamloops, British Columbia, Canada 06/2015 - 06/2018
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Engaged end users and answered questions via email, phone, website live chat and in forums.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
  • Removed and replaced malfunctioning computer parts to correct hardware problems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
IT Analyst/Sales Representative Primus Internet Solutions - Kamloops, BC 01/2016 - 01/2016
  • Provides customers with the help needed on the phones and internet modems, troubleshooting this devices to make them work.
  • Set up staff workstations with PCs, Macs, phones and laptops.
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
Systems Engineer Cykaroe MTN New Dawn - Benin City, Edo State 01/2011 - 01/2013
  • Oversaw development and maintenance of organization computer systems and intranet.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Resolved issues related to operational components for Local Area Networks, Wide Area Networks and voice systems.
  • Managed and monitored all installed systems and infrastructure to ensure the highest level of availability.
  • Participated in all phases of the system development life cycle, from requirements analysis through system implementation.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
System Support Engineer Sturpvo Limited - Lagos, NGA 01/2009 - 01/2011
  • Managed and monitored all installed systems and infrastructure to ensure the highest level of availability.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Created and built firmware to test associate hardware.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Assisted various business groups with document organization and dissemination during acquisitions.
Network Analyst Network Operating Centre - Lagos, NGA 01/2007 - 01/2008
  • Installed cable support systems and prepared workstation outlets and completed logs and reports according to established policies and procedures.
  • Visually inspected temperature sensors to maintain health of servers and network devices.
  • Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
  • Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
  • Diagnosed system hardware and software problems using advanced root-cause analysis.
  • Upgraded and expanded network systems and their components.
  • Upgraded network software and hardware for optimized performance.
  • Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
  • Upgraded and expanded network systems and components.
Interests
  • (Travel) Fascinating travel experience across North America
  • (Sports) Soccer coaching skills
  • (Politics) Analysis and commentator.
  • (Driving) Clean driving records and Class 5 license.  
Education
Post-Graduate Diploma : International Business Thompson Rivers University - Kamloops, BC 2015

  • 3.79 GPA
  • Recipient of Deans List Award

Bachelor of Science: Computer Engineering Benson Idahosa University - Benin City, Nigeria 2008
  • 3.49 GPA
  • Graduated with Honors 
Certifications

This resume is created in 7 minutes.
Professional Summary
To work within the Health Care industry that utilizes my existing knowledge and experiences but also enables me to grow and learn professionally, academically and emotionally.
Skills
  • Accurate and Detail-oriented
  • Service-oriented
  • Great Problem solving skills
  • Valid driver's license
  • Reliable automobile
  • Strong interpersonal skills
  • Takes direction well
  •  Strong initiative, energy and persistence
  • Safety conscious
  • Work well alone or as a team member
  • Experience training new employees
  • Reliable
  • Hard worker
  • Ability to encourage and motivate others
  • Highly motivated and results oriented professional
  • Great planning and organisational skills


Work History
PSW, 03/2011
Waters Edge Care Community North Bay, Ontario, Canada

Assist people with daily personal care needs as they deal with the effects of aging, injury or illness.

Train new employees on all aspects of the job including how to safely lift and transfer residents for daily care. 

Personal Support Worker, 11/2010 to 03/2014
Paramed Home Healthcare North Bay, ON
Client care, house keeping, meal planning.
Production Worker, 04/2009 to 04/2010
Value Village North Bay, ON

Sort, pack items and organize for sale to the public. 

Keep area clean and organized.

Housekeeping, 10/2008 to 04/2009
Dolphin Motel North Bay
Changed bedding, vacuum floors, clean washrooms. dusted.
Education
Diploma: Personal Support Worker, 2010
CTS Canadian Career College - North Bay, ON
Certificate: Hospitality, 2003
Angella's hospitallity - St. James, Jamaica.
Certificate: 2001
Kenilworth Heart Academy - Sandy Bay, Jamaica
High School Diploma: 1999
Maldon High - Jamaica, St. James Parish
This resume is created in 7 minutes.
Summary
Compassionate and knowledgeable Licensed Practical Nurse  with seven years progressive experience in special needs providing excellent care while working under pressure. Completed preceptorship in assisted living community with outstanding relationships to residents, healthcare team and staffs. Clinical experiences in multiple acute care settings.
Skills
  •  Management of patients medications and carrying out nursing care plans
  • In and out Catherization and assessment of output
  • Wound dressing and care 
  • Fast and effective head to toe assessment
  • Strong interpersonal  communication skills with patients/residents and members of the healthcare team
  • Self-motivated and dependable
  • Experience in using electronic medical record management systems (Sunrise Clinical Management and Point of Care)
  • Collaborative team player
  • Friendly and outgoing
Clinical Experience

Preceptorship: Student Practical Nurse: Garrison Green Seniors Community (June 2017 to August 2017)

  • Head to toe  assessments prior to medication administration(Oral medications, subcutaneous medication, topical creams, eye drops and inhalers).
  • Fall assessments
  • Patient teachings about medications and non-invasive nursing interventions.
  • Assisted residents in personal care.
  • In and out catherization.
  • Blood sugar testing for diabetic patients or residents.
  • Charting of assessments and procedures.
  • Assisted residents in putting on and taking off hearing aids.
  • Established rapport to residents.
  • Provided support and guidance to health care aides.
    Student Practical Nurse: Rockyview General Hospital: Respiratory Unit (May 2017 to June 2017)
  • Complete head to toe assessment of patients upon initial round before  medication administration.
  • Blood sugar testing for diabetic patients.
  • Non-invasive nursing interventions and patient teaching.
  • Medication Administration (oral medications, inhalers, IV therapy, subcutaneous injections)
  • Simple wound dressing.
  • Charting pertinent information regarding patients assessments and health conditions.
  • Collaborated with the team to be able to provide the best care for the patient while adhering to agency policy.

Student Practical Nurse: Peter Lougheed Centre: Medical/Surgical Unit (January 2017 to March 2017) 

  • In and out catherization.
  • Emptying and changing of colostomy bag whenever its needed.
  • Wound dressing and assessment.
  • Complete personal care to patients and head to toe assessments.
  • Medication administration (oral, topical, patch, IV therapy, subcutaneous injection).
  • Charting of skills and procedure performed to clients in Sunrise Clinical Management.

Student Practical Nurse: Rockyview General Hospital: Transitions Unit (November 28 to December 2016)

  • Head to toe assessments and  complete personal care to patients.
  • Nursing interventions and teaching according to patients needs.
  • Therapeutic communications to patients.
  • Assisting patients in their personal care.
  • Charting of patients pertinent information in Sunrise Clinical Management.
Work History
Special Needs Support Worker Current
Supported Lifestyles Ltd. Calgary, Alberta, Canada
  • Medication administration on standing medications (Oral meds and Nasal spray). Assessment on clients need for PRN medications.
  • Provided supportive conversations, demonstrations, modelling, and behavior management to clients with autism, developmentally delayed, borderline and schizophrenic clients. Assisted clients in the developmental of physical, social, emotional and life skills such as interpersonal skills/development and personal hygiene, housekeeping, meal planning, shopping, money management, making and keeping appointments.
  • Health and Safety Delegate (November 2014-June 2017)
  • Medication Delegate (October 2010-October 2013)
Live-Inn Nanny 09/2007 to 10/2009
Delana Mckinsley and Tom Zarokostas Calgary, Alberta
  •  Provided a safe, caring, nurturing and stimulating environment for  the children.
  •  Housekeeping, general work activities at home
Education and Training
Practical Nursing Program : August 2017 Bow Valley College - Calgary
Health care Aid Equivalency: 2017 Bow Valley College - Calgary, AB, Canada
Health Care Aid: 2008 Stratford Career Institute - Quebec Comprehensive Home study Program
Bachelor of Secondary Education: Social Sciences March 2003 Saint Louis University - Baguio City
Certifications
  • Basic Life Support Provider: Heart and stroke Foundation expires 01/11/2019
  • Standard First Aid with Health Care Provider C.P.R.: Flatline Response Inc. expires 09/06/2019
  • Nonviolent Crisis Intervention: Expires 09/2019
  • Protective Services and Restraints: Rockyview General Hospital
This resume is created in 7 minutes.
Skills
Administrative, Customer Service, First Aid, Invoicing, Mechanical, Office, Oct, Persuasive
Experience
St Joseph's Care Group October 2016 to Current Personal Support Worker
Thunder Bay On January 2014 to March 2016 Palliative Care Worker *Health Care Aide *Patient Services Associate Kennel Operator
  • Cascades Doggy Daycare with Cage Free Boarding Thunder Bay On.
  • Serving customers daily.
  • Dog behaviour screening.
  • Invoicing Office Administrative Oct 2011 - Aug-2014 All Temp Mechanical Thunder Bay On.
  • Administration duties.
  • Organized employees.
  • Customer Service.
Com Care Health Services Thunder Bay, On *Meal Prep January 2010 to October 2010 Personal Care Aid
  • Assist with meds.
  • Companionship.
Education and Training
Feb 2018 Diploma
July 2016 Personal Support Worker Progressive Training College Thunder Bay ON Alzheimer Society Gentle Persuasive Approaches Certificate
June 2016 Canadian Red Cross First Aid / AED Level HCP
1994 High School Diploma