Support Worker resume examples

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Skillful Support Worker resume

Sam Onwuegbu
Summary
  • Competent System Engineer offering a wealth of experience in project management, scripting and Remote Desktop Services. Offers a master's degree in Information Systems and has a desire to work in the financial industry.
  • Enthusiastic and driven systems engineer with a proven track record of understanding and translating technical requirements to improve system accuracy and reliability.
Skills
  • Certificate in Computer Operations
  • Analytical thinker
  • Decisive
  • 50 WPM typing speed
  • Excellent communication skills
  • Customer service-oriented
  • Excellent planner and coordinator
  • Sage 50 expert
Work History
Warehouse Worker Loomis Express - kamloops, British Columbia 10/2017 - 04/2019
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Optimized storage areas to maximize access and meet needs of different types of products with specific weight, size or shape concerns.
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes 
  • Stacked boxes, pallets and other materials in an organized fashion to maximize productivity and safety.
Administrative Assistant Mario's Towing - Kamloops, BC 08/2016 - 04/2019
  • Update social media accounts with available pictures and uploads pictures to the website.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained a clean reception area, including lounge and associated areas.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Performed general administrative duties, including copying, faxing and filing.
  • Coached new employees on administrative procedures, company policies and performance standards.
IT Support Specialist TLN Contracting Ltd - Kamloops, British Columbia, Canada 06/2015 - 06/2018
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Engaged end users and answered questions via email, phone, website live chat and in forums.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
  • Removed and replaced malfunctioning computer parts to correct hardware problems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
IT Analyst/Sales Representative Primus Internet Solutions - Kamloops, BC 01/2016 - 01/2016
  • Provides customers with the help needed on the phones and internet modems, troubleshooting this devices to make them work.
  • Set up staff workstations with PCs, Macs, phones and laptops.
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
Systems Engineer Cykaroe MTN New Dawn - Benin City, Edo State 01/2011 - 01/2013
  • Oversaw development and maintenance of organization computer systems and intranet.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Resolved issues related to operational components for Local Area Networks, Wide Area Networks and voice systems.
  • Managed and monitored all installed systems and infrastructure to ensure the highest level of availability.
  • Participated in all phases of the system development life cycle, from requirements analysis through system implementation.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
System Support Engineer Sturpvo Limited - Lagos, NGA 01/2009 - 01/2011
  • Managed and monitored all installed systems and infrastructure to ensure the highest level of availability.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Created and built firmware to test associate hardware.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Assisted various business groups with document organization and dissemination during acquisitions.
Network Analyst Network Operating Centre - Lagos, NGA 01/2007 - 01/2008
  • Installed cable support systems and prepared workstation outlets and completed logs and reports according to established policies and procedures.
  • Visually inspected temperature sensors to maintain health of servers and network devices.
  • Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
  • Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
  • Diagnosed system hardware and software problems using advanced root-cause analysis.
  • Upgraded and expanded network systems and their components.
  • Upgraded network software and hardware for optimized performance.
  • Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
  • Upgraded and expanded network systems and components.
Interests
  • (Travel) Fascinating travel experience across North America
  • (Sports) Soccer coaching skills
  • (Politics) Analysis and commentator.
  • (Driving) Clean driving records and Class 5 license.  
Education
Post-Graduate Diploma : International Business Thompson Rivers University - Kamloops, BC 2015

  • 3.79 GPA
  • Recipient of Deans List Award
Bachelor of Science: Computer Engineering Benson Idahosa University - Benin City, Nigeria 2008
  • 3.49 GPA
  • Graduated with Honors 
Certifications

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Job-winning Support Worker resume

Marissa Smith
Summary
Experienced at managing front of store needs and responsibilities in busy environments. Friendly and energetic with strong communication and organizational abilities. Compassionate social services professional and active listener dedicated to working tirelessly with clients/customers to help them resolve mental health issues and thrive on their own terms. Mental health professional driven to help others overcome personal obstacles. Comfortable working autonomously or in a team-based setting.
Education
High School Diploma: General, 2013 Central Aroostook High School － Mars Hill, ME, USA 4.0 GPA. 
Pre-Medical Biochemistry University of Maine at Presque Isle － Presque Isle, ME, USA 3.8 GPA. Minor in Statistics. Training course in Microsoft Excel and Word.
Work Experience
Customer Service Associate, 01/2018 to 05/2018 43 Degrees North － Concord, NH
Direct Support Professional, 08/2017 to 02/2018 Maxim Healthcare Services － Manchester, NH
Behavioral Health Professional, 07/2016 to 03/2017 Central Aroostook Association － Presque Isle, ME
Manager, 02/2015 to 06/2016 The Sandwich Shop － Presque Isle, ME
Student Aid, 02/2014 to 06/2014 Fort Street Elementary School － Mars Hill, ME
Childcare Worker, 08/2011 to 08/2013 Folsom Daycare － Mars Hill, ME
Experiences and Training
Upheld all CPR and Maine regulated certifications. Completed training course for Behavioral Health Professional. Documented all patient information including service plans, treatment reports and progress notes. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills. Used clear communication and professionalism to develop constructive relationships.
Cleaned and straightened work area. Assessed customer needs and responded to questions. Worked with customer service to resolve issues. Operated cash register with proficiency. Provided professional and courteous service at all times.
Skills
  • CPR Certified 
  • Positive, reliable, and cheerful
  • Excellent organizational skills
  • Behavioral therapy
  • Employee training
  • Professional appearance
  • Customer service mindset
  • Detail-oriented
  • Supervision and training
  • Calm under pressure
  • Proficient in MS Office
  • Conflict resolution
  • Patient and family focused
  • Psychiatric and mental health care
  • Reporting skills
References

Nabila Boukhalfa

1331 Miller Dr

Los Angeles, CA 90069

(213)-280-5190

 

Dr. Pryia Chaudhri 

28632 Roadside Drive
Suite 170
Agoura Hills, CA 91301


Joe Pecora

30065 Triunfo Dr

Agoura Hills, CA 91301

(818)-903-5821


Rhonda Lipnicki

29816 Westhaven Dr

Agoura Hills, CA 91301

(818)-439-3943


 


 

 



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Experienced Support Worker resume

Tannesha Beachey
Professional Summary
To work within the Health Care industry that utilizes my existing knowledge and experiences but also enables me to grow and learn professionally, academically and emotionally.
Skills
  • Accurate and Detail-oriented
  • Service-oriented
  • Great Problem solving skills
  • Valid driver's license
  • Reliable automobile
  • Strong interpersonal skills
  • Takes direction well
  •  Strong initiative, energy and persistence
  • Safety conscious
  • Work well alone or as a team member
  • Experience training new employees
  • Reliable
  • Hard worker
  • Ability to encourage and motivate others
  • Highly motivated and results oriented professional
  • Great planning and organisational skills
Work History
PSW, 03/2011
Waters Edge Care Community – North Bay, Ontario, Canada

Assist people with daily personal care needs as they deal with the effects of aging, injury or illness.

Train new employees on all aspects of the job including how to safely lift and transfer residents for daily care. 
Personal Support Worker, 11/2010 to 03/2014
 Paramed Home Healthcare – North Bay, ON
 Client care, house keeping, meal planning.
Production Worker, 04/2009 to 04/2010
 Value Village – North Bay, ON

Sort, pack items and organize for sale to the public. 

Keep area clean and organized.
Housekeeping, 10/2008 to 04/2009
 Dolphin Motel – North Bay
Changed bedding, vacuum floors, clean washrooms. dusted.
Education
Diploma: Personal Support Worker, 2010
 CTS Canadian Career College - North Bay, ON
Certificate: Hospitality, 2003
 Angella's hospitallity - St. James, Jamaica.
Certificate: 2001
 Kenilworth Heart Academy - Sandy Bay, Jamaica
High School Diploma: 1999
 Maldon High - Jamaica, St. James Parish
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