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Skilled counselling professional seeking a position to utilize skills in providing exemplary customer service, supportive and applicable counseling, and ability to serve individuals in a wide variety of ways. 
  • Bilingual English/Spanish
  • Skilled at working with people with a wide array of disabilities
  • Team-player
  • Administer, organize, direct, and create services programs
  •  Skilled at multi-tasking 
  • Experienced supervisor of personnel

  • Founder and Director of New Voice
  • Vice President of International Association of Laringectomees
Director Training and Transition to Work Center Jan 1987 to Dec 2005
State Vocational Rehabilitation of Puerto Rico
  • Administer  budget  for  the  TTWC  that  included  three  Vocational  Training  Workshops.
  • Prepare  monthly  written  reports  of  budget  justified  expenses and  incomes  from  sales.
  • Prepare  written  monthly  reports  of  the  goals  achieved  with  each  participant  in  each  workshop.
  • Supervise  all  Training  and  Transition  to  Work  Training  Centers   around  the  Island  of  Puerto  Rico
  • Administer each Training and Transition to Work Center to ensure coherence to center's budget.
  • Assure  quality  of  services  rendered  to  participants  in  each  center
  • Supervise  administrative  staff  of  each  center.
Vocational Rehabilitation Counselor Jan 1980 to Jan 1987
Department of Vocational Rehabilitation PR
  • Render  vocational  rehabilitation  services  to  persons  with  physical,  and  mental disabilities.
  • Interview  service  applicants.
  • Evaluate and determine eligibility for Vocational Rehabilitation Services.
  • Coordinate services needed for vocational rehabilitation  such  as  health  professionals, training  schools, universities,  employers  etc.
  • Place participants in remunerated employment.
Master of Science, Rehabilitation Counseling 1979 University of Puerto Rico
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Mental Health Counselor adept at counseling students with vocational counseling, career and relationship issues.  Experience with Case Management and ongoing clinical services.    
  • Case planning
  • Fluent in Spanish
  • Muli-Tasker
  • Dependable
  • Human Service Background
  • Case Management Skills
  • Clinical Skills
  • Team-Player
  • Strong Organizational Skills
Passenger Assistant /Supervisor Ms. Rosa Phone: 07/2014 to 09/2015 G.V. (Sonny) Montgomery VA Medical Center Jackson, Missippi
Responsible for the safe transportation of patients to the location of their scheduled appointments. Skilled in transporting patient in wheel chairs and stretchers. Able to work independently and in a team setting. Developed highly empathetic client relationships with patients and hospital staff members.  Immediately reported broken equipment concerns to supervisor. Worked under strict deadlines and responded to service requests and emergency situations.

Vocational Rehabilitation Counselor 01/1989 to 06/2001 Lyndon B. Johnson Job Corps Center Franklin, North Carolina
Conducted several crisis counseling sessions each week.  Interviewed and assessed new clients as needed. Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems. Worked with clients with co-occurring disorders. Referred clients to outside social service providers to address psychiatric and personal issues.  Completed documentation for all clients attending group sessions. Referred clients to outside social service providers to address psychiatric and personal issues. Assessed and wrote treatment plans and weekly progress notes for each client assigned to caseload. Facilitated a weekly discussion group about relationship issues for youth and family.  Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene. Cultivated positive relationships with other mental health professionals, programs and associations. Administered discipline appropriately and set limits for behavior. Implemented therapeutic plans for each child and recorded child's progress in case file. Built positive rapport with law enforcement officers, court officials and community service agencies. Communicated regularly with family members and significant others during the treatment process. Referred family members to outside support options to help them cope during times of increased stress. Acted as a role model for clients by exhibiting positive behaviors. Conferred with parents and guardians, teachers and administrators to resolve clients' behavioral and academic problems.  

Combat Engineer 08/1968 to 04/1970 United States Marine Corps
Interpreted prints, drawings and sketches. Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies. Assembled components with hand and power tools. Assessed work for errors or compliance issues and made corrections and modifications when necessary. Cleaned and finished sub-assemblies or assemblies using hand or power tools. Set up and operated greasing equipment to grease components, sub-assemblies or assemblies. 
Performed and submitted first piece for inspection. Performed and reviewed Statistical Process Control (SPC), including data collection, charts and graphs. Lubricated and wiped machines, tools and workplace to maintain safety and cleanliness. Expertly measured, cut, bent and fitted small tubing to machines. Installed heat trace tape to tubing and controls and bent large tubing with power bender. Terminated wire harnesses and basic wiring for controls, basic panels and fan motors. Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools. Completed and entered quality records, scrap reports and machine logs in a timely manner. Operated welding, press brake, plate rolls, angle and channel rolls and shear.

Education and Training
Bachelor of Science: Human Services 1996 Audrey Cohen College  References Upon Request
Military Ribbons and Medals
United States Marine Corps  Honorable Discharge 
Legacy of Leadership Award
Air Force ROTC 2nd Annual Gala
National Defense Service Medal
Vietnam Service Medal
Combat Action Ribbon
Good Conduct Medal
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To work in a professional environment and organization administered to provide public And healthcare services to the community. To work in a career that challenges all levels of my professionally acquired skills, so that I am able to serve as an integral part of that agency.
  • Strong clinical judgment and commitment to serving youth and adults from various socioeconomic backgrounds
  • Familiarity with disease management programs in acute and rehabilitation settings
  • Patient/family focused advocacy 
  • Leadership roles in social work student development as task supervisor for local universities  
  • Group facilitating 
  • Ability to design high quality cost effective services offerings with limited resources
  • Diverse social service training in acute, rehabilitative, and outreach programs for youth and adults
Certified Case Manager
January 2015 to Current
Inpatient Social Worker-Complex Medicine
October 2015 to February 2018
Tampa General Hospital Tampa, Florida
  • Coordinates the discharge planning process for patients with complex psychosocial needs. Evaluates the psychosocial concomitants of illness and trauma, and provides social work services to patients and families to optimize their ability to benefit from treatment, coping with onset of illnesses and participate in their care. Develop and maintain current knowledge of and liaisons with local, state, and federal services that may provide resources to patients and families. Collaborates with Medical team for progression of care with goal of safe transition from inpatient to discharge.  
Case Manager
December 2010 to October 2015
HealthSouth Rehabilitation Hospital Tallahassee, FL
  • Maintained caseload of patients requiring various rehabilitation services from admission through discharge in an Acute Inpatient rehabilitation hospital. Conducting interdisciplinary team conferences with physicians, therapist, pharmacist, and nursing team to ensure progress toward rehabilitation goals. Arranged discharges to home with supportive services for continuity of care to include home health, durable medical equipment, intravenous antibiotics, and transportation. Provided clinical review updates to insurance companies for authorization of continued inpatient stay. Maintained effective communication with patients and their families to provide information regarding goals and discharge plans. Worked with outside providers to coordinate skilled nursing facility placement when needed. 
Social Worker/Discharge Planner
January 2009 to January 2010
Florida Hospital Orlando-Children's Pavilion Orlando, Florida
  • Provided direct social work services to families with premature infants or infants in the Neonatal Intensive Care Units. Completed psychosocial assessments to evaluate parent's mental, physical and social needs as it relates to caring for their newborn infant. Responded to reports of families with suspected drug abuse, neglect, or open cases with the Department of Children and Families to coordinate a final resolution. Provided grief/loss supportive services for families experiencing a demise of their infant. Collaborate with adoption agencies/families to assist with final adoption. Coordinate supportive groups for neonatal families. 
Social Worker/Discharge Planner
January 2006 to January 2010
Florida Hospital Orlando Orlando, Florida
  • Assessing inpatient caseload for any post discharge needs Communicating effectively with patients, families, nurses and physicians Collaborating with insurance providers to effectively coordinate care based on physician orders to include home healthcare, physical therapy, occupational therapy, intravenous antibiotics, Assisting patients with process of disability, Medicaid and community Medicaid for skilled nursing facility placement Maintaining knowledge of hospital initiatives at both the State and National level about hospital Applying knowledge of local, state, and federal programs to assist with appropriate referrals Attending physician rounds, core meetings and advisory boards to facilitate communication and clinical social work input Working with utilization review team, physicians and providers to meet hospital Medicare length of stay quarterly goals.
Vocational Rehabilitation Counselor
January 2005 to January 2006
Florida Department of Education Tallahassee, FL
  • Provided professional rehabilitation counseling to individuals with disabilities to assist them in attaining employment. Utilized medical, psychological and vocational assessments to determine eligibility for rehabilitation services. Developed with full participation of the client an individualized plan for employment. Conducted in depth interviews of individuals with disabilities to determine feasibility of achieving employment outcomes. Collaborated with service providers to monitor progress towards case plan goals. Managed resources to ensure financial accountability according to state and federal regulations.
Dependency Case Manager
January 2004 to January 2005
Children's Home Society of Florida Tallahassee, FL
  • Provided case management services to children and families with open reports with the Department of Children and Families. Communicated with service providers to monitor progress towards case plan goals. Conducted home visits to monitor risks and safety to the children involved. Provided updated reports on case progress with dependency courts as needed. Worked with foster parents, relatives, and potential adoptive parents to provide a permanent placement for children who were unable to return to their homes. Completed case file documentation to reflect case management services provided.
Education and Training
Master of Social Work Florida State University-Advanced Standing Tallahassee, FL, United States
Bachelor of Social Work Florida A&M University Tallahassee, FL, United States
Certified Case Manager (CCM), 2014 to present
Activities and Honors
National Association of Perinatal Social Workers
National Association of Social Workers
Tampa General Hospital-Social Work Council Member 
University of South Florida, School of Social Work student field supervisor 2016-2017
Florida A&M University, School of Social Work field supervisor

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Professional Summary
Work History
11/2014 to Current
Senior Vocational Rehabilitation Counselor Texas Workforce Commission Houston, TX
  • Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development.
  • Directed 95 personnel and managed budget totaling $500,000 annually.
  • Managed and maintained a balanced budget of $500,000.
  • Developed innovative programs and activities based on analysis of community needs and interests.
  • Maintained equipment and inventory records.
  • Trained all new personnel.
  • Developed and managed communications strategies, plans and budgets.
Employment Specialist MERS Missouri Goodwill Industries St. Louis, MO
  • Developed and facilitated job recruitment fairs.
  • Explained all of the human resources policies, procedures, laws, standards and regulations to each employee.
  • Organized new employee orientation schedules for all new hires.
  • Promptly corresponded with all applicants and coordinated and conducted interviews.
  • Networked with industry contacts, association memberships and associates.
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Professional Summary
As a Voc. Rehab counselor bringing more than 9 years experience in counseling individuals of various ethnic and socio-economic backgrounds, including children, adolescents and adults I was able to help over 400 Individuals with disabilities reach their maximum potential.  I am very successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude as exhibited in my many volunteer endeavors  over the last 17 years.  I am compassionate, solutions-oriened and dedicated to providing exceptional care and devising creative treatment plans for children, adolescents and adults dealing with any adversity. 
  • Trained in indicators of child abuse
  • Culturally sensitive
  • Daily living activities educator
  • Skilled in intake interviewing
  • Knowledge of juvenile justice system
  • Public speaking ability
  • Case management proficiency
  • Social skills teacher
  • Learning disability awareness
  • Adept at conflict resolution

Extensive with the State and Federal Social Security Agnecies.

Experience with the public school systems; IEP creation and implementation.

Proficient with the employment process for people with disabilities.

Ability to teach consumer advocacy on all levels.  

Great sense of humor. 

Work History
May 1990
January 1998
State of Alabama Dothan Vocational Rehabilitation Counselor III

Analyze information from interviews, educational and medical records, consultation with other professionals, and diagnostic evaluations, in order to assess clients' abilities, needs, and eligibility for services.

 Arrange for physical, mental, academic, vocational, and other evaluations to obtain information for assessing clients' needs and developing rehabilitation plans.

 Collaborate with clients' families to implement rehabilitation plans that include behavioral, residential, social, and/or employment goals. Confer with clients to discuss their options and goals so that rehabilitation programs and plans for accessing needed services can be developed.5)

 Confer with physicians, psychologists, occupational therapists, and other professionals, in order to develop and implement client rehabilitation programs

Develop and maintain relationships with community referral sources such as schools and community groups.

 Develop rehabilitation plans that fit clients' aptitudes, education levels, physical abilities, and career goals.8) Direct case service allocations, authorizing expenditures and payments.

Maintain close contact with clients during job training and placements, in order to resolve problems and evaluate placement adequacy.1

Monitor and record clients' progress in order to ensure that goals and objectives are met.

Prepare and maintain records and case files, including documentation such as clients' personal and eligibility information, services provided, narratives of client contacts, and relevant correspondence.

Arrange for on-site job coaching or assistive devices such as specially equipped wheelchairs in order to help clients adapt to work or school environments.

Collaborate with community agencies to establish facilities and programs to assist persons with disabilities

Develop diagnostic procedures for determining clients' needs.

Locate barriers to client employment, such as inaccessible work sites, inflexible schedules, and transportation problems, and work with clients to develop strategies for overcoming these barriers.

Participate in job development and placement programs, contacting prospective employers, placing clients in jobs, and evaluating the success of placements.

October 1988
May 1990
Goodwill Industries of Montgomery Montgomery Vocational Rehabilitation Counselor

Counsel individuals to maximize the independence and employability of persons coping with personal, social, and vocational difficulties that result from birth defects, illness, disease, accidents, or the stress of daily life.

Coordinate activities for clients of care and treatment facilities.

Assess client needs and design and implement rehabilitation programs that may include personal and vocational counseling, training, and job placement.

Troy State University Now Troy University Dothan Bachelor of Science: Psychology
Auburn University Montgomery Master of Science: Psychology
  • Received advanced clinical training in treating children with ADHD and learning disabilities at The University of Auburn.
  • Appeared throughout the state of Alabama ( and neighboring states) speaking about transition programs for students with disabilities. 
  • Part of the team that developed  and implemented the Traumatic Brain Injury Rehabilitation Program for the State of Alabama.
  • Helped to write the Americans with Disabilities Act with members of congress.  
  • Counselor of the Year for the State of Alabama Vocational Rehabilitation Services 1994.