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Professional Summary
Results oriented customer service professional who goes above and beyond basic administrative tasks and able to take on multiple projects at once. Excellent work ethic and strength in boosting company morale. Quality-focused and committed to approaching tasks with tenacity and attention to detail.
Skills
  • Ability to manage multiple tasks, and the flexibility to adapt with changing requirements.
  • Ability to plan, organize, and direct complex personnel operations.
  • Able to work in a fast pace, demanding work environment.
  • Able to communicate effectively both orally and in writing.
  • Excellent customer service and computer skills (clerical, secretarial, and typing duties).
  • Practical knowledge and skills in personnel procedures, rules, and regulations.
  • Proficient in checking for satisfaction on the quality of goods and services.
  • Skill to become familiar with policies, orders, and regulations.
  • Skill to operate office equipment (typewriter, fax, copier, calculator, etc.)
  • Ability to use safety equipment and observe safe work procedures.
  • Able to provide customer service with an emphasis on courtesy.
  • Proficient in assisting customers and communicating positively in a friendly manner.
  • Knowledgeable in verifying and solving problems.
  • Skilled in promptly reporting workplace hazards, any injury, occupational illness, or property damage.
  • Knowledge of correct grammar, spelling and punctuation.
  • CPR/First Aid/AED Certified
  • Food Handlers ServSafe/Riverside County
Work History
Room Attendant/Breakfast Attendant 03/2017 to 06/2017
Hampton Inn & Suites Murrieta, CA.
  • Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
  • Used required safety equipment, and observes safe work procedures.
  • Clean guest rooms to DKN Hotels' standards including but not limited to: making beds, dusting, vacuuming, cleaning bathrooms completely, wiping down walls, etc.
  • Provide assistance to and supervise other team members and departments to contribute to the best overall performance of the department and hotel.
  •  Able to work in fast pace, demanding work environment.
  • Inventory food items and report on supplies to be ordered. Control inventory for loss, waste and spoilage.
  • Perform other duties as assigned, requested or deemed necessary by management.
  • Report any missing/found articles or equipment/property damage to the housekeeping supervisor.
Food Service Worker 10/2010 to 06/2011
San Diego Unified School District San Diego, CA.
  • Knowledge of general application, preparation, and serving of foods
  • Knowledge of safe and sanitary procedures and practices relating to preparation, serving of foods, and care of nutrition service equipment and facilities.
  • Provided excellent customer service
  • Ensured food was stored and cooked at correct temperature
  • Communicated with other kitchen team members to ensure food was prepared on time and correctly
  • Consistently offered professional, friendly and engaging service.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Cleaned and organized eating, service, and kitchen areas
  • Handled currency and credit transactions quickly and accurately
  • Entered daily report into databases in a timely and accurate manner.
Food Service Worker 09/2009 to 06/2010
Camp Lejeune Dependent Schools Camp Lejeune, NC
  • Demonstrated integrity and honesty while interacting with team members and managers, students, school staff, guests.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Prepared fountain breakfast and lunch meals.
  • Assembled food orders while maintaining appropriate portion control.
  • Handled currency and credit transactions quickly and accurately.
  • Maintained clean and safe environment, including in the kitchen, dining area, and serving line.



Key Volunteer Coordinator 04/2007 to 08/2008
Volunteer for Third Recruit Training Battalion MCRD San Diego, CA

  • Keep the CO informed on the state of Family Readiness in Third Recruit Training Battalion.
  • Serve as a liaison between the CO and the Key Volunteers, and provide feedback to the CO about family concerns.
  • Develop a telephone roster through the Key Volunteers, and activate it upon the CO\'s direction or as family readiness matters dictate.
  • Communicate to the Key Volunteers the responsibilities of their positions, informing them of the support available from the unit and the expectations of the CO.
  • Assist in the development and distribution of the newsletter on a regular basis.
  • Participated in the installation's Family Readiness Support Program Council and worked on training and resource matters.
Family Child Care Provider 09/2002 to 07/2003
Marine Corps Base Beaufort, SC
  • Managed and operated an in-home daycare with infants, toddlers and preschoolers.
  • Encouraged good behaviors using the positive reinforcement method.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Dressed infants and toddlers and changed their diapers.
  • Communicated openly with children's parents about daily activities and behaviors.
  • Planned, implemented, monitored, and assessed a classroom instructional program.
  • Maintained accurate and detailed records, including child files on enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Maintained a child-friendly environment with access to outdoor activities.
  • Continually kept abreast of toy and child-related recalls and safety warnings.
Education
High School Diploma: 1992 Claxton High School - Claxton, Ga
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Summary

Dedicated Conservationist and Environmentalist with the primary goal of minimizing society's impact on the environment and protecting the ecosystem. Experienced in field work in forest and wetland areas, invasive species research and archaeological preservation. Trained in GIS system software and research on Government Property.

Highlights
  • Field work and Research experience
  • Performed data collection for invasive species in a training area consisting of over 200,000 acres of Forest land where tactical training takes place
  • Worked with endangered species, collecting and reporting data. 
  • Reported on damages incurred during training to the forest which included interrupting wetlands or animal habitats
  • Assist senior staff to prepare information to respond to inquiries from agencies, environmental groups, the press, and others
  • Cultivate relationships with information sources at public agencies, environmental groups, and industry organizations
  • Establishes and maintains cooperative relationships with other agencies, organizations, institutions, industry groups and individuals in meeting program needs and goals
  • Attend and report on public meetings and workshops
  • Complies with program directives, local, state and federal laws in wildlife damage management activities.
  • Solid knowledge and application of geographic information systems
  • Proficiency in the use of the MS Office Suite of software (Word, Outlook, and Excel)
  • Excellent analytical skills
  • Excellent communication skills, both written and verbal. This includes the ability to explain complex scientific material and concepts to individuals and groups with varying levels of understanding
  • Ability to work effectively within a team environment and to work proactively
  • Strong time management skills and the ability to work under pressure in a fast-paced environment.
Experience
January 2017
to
July 2017
Colorado State University Fort Polk, LA Conservation Biologist Assistant (Intern)

Supervisor- Chris Melder

20-40 hours weekly

  • Worked to conserve endangered species by manipulating their environment to improve chances for their survival
  • Conserved as much of natural ecosystems as possible
  • Analyzed current environmental situation, including population and distribution of plants and animals, including endangered species
  • Analyzed current environmental degradation and their causes
  • Analyzed the needs of flora and fauna in the area. Propose methods of improving the health of the ecosystem
  • Consulted with government, conservation agencies, and industry to develop land and water management plans
  • Helped restore healthy ecosystems
  • Educated the public about threats to the health of ecosystems
January 2017
to
July 2017
Department of Interior, Fish & Wildlife Fort Polk, LA Conservation Biologist Assistant (Intern)
Supervisor- Thomas Athens
20-40 hours weekly
  • Monitors and ensures compliance with federal, state, and local regulations; assists airports with compliance with the Migratory Bird Treaty Act (MBTA), Endangered Species Act, Federal Air Regulation
  • Conducts wildlife damage management activities in an integrated pest management (IPM) approach to prevent or reduce economic loss to property and agriculture or to protect human health and safety.
  • Monitors wildlife behavior and abundance and evaluates hazards posed by various species of wildlife on military training grounds and surrounding properties..
  • Assists civil and military  in reducing wildlife hazards to both the animals and soldiers.
  • Propose methods of improving the health of the ecosystem.
  • Consulted with government, conservation agencies, and industry to develop land and water management plans.
  • Helped restore healthy ecosystems.
  • Educated the public about threats to the health of ecosystems.
June 2014
to
July 2017
Department of Culture, Recreation, and Tourism, Office of State Parks Florien, LA Environmental Volunteer
Supervisor-Kim Kelley
20 hours weekly
  • Helped identify fauna.
  • Maintained plants. 
  • Installed retaining walls, fences and planters. Installed rock gardens, ponds and irrigation systems in accordance with client specifications.
  • Mowed and edged lawns and flowerbeds. 
  • Planted seeds, bulbs, ground covers and trees. Arranged shrubs, trees and flowers to create particular landscape effects.
November 1999
to
November 2012
Multiple Property Companies Alexandria, LA Regional Property Manager

Supervisor- James Faircloth

Worked 40+hours weekly

  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Conducted apartment tours for potential tenants and answered any questions. 
  • Collected and kept careful records of rental payments. 
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements. 
  • Conducted inventories of and delivered building supplies.
  • Maintained accurate and updated websites and printed materials.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery. 
  • Monitored common areas for cleanliness and safety.
  • Created staff schedules in response to community needs.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Monitored all infrastructure and building expenses and reviewed and approved invoices.
  • Created and updated marketing materials for department programs and properties. 
  • Updated tenant and unit information to keep current in housing database. 
  • Reviewed completed applications and assessed household information against file history and program regulations. 
  •  Established and implemented leasing goals while managing an effective lease expiration program. 
  • Worked with the owners to identify, develop and achieve community goals and objectives.
Education
2016
University of Phoenix Phoenix, AZ, United States Bachelor of Science: Environmental Science

Minor in Biology

  • Major in Environmental Science
  • National Military Family Association Scholarship Recipient
Certifications
Certified Care Team Provider
Army Community Service 03/2018 - Fort Bliss, TX
Leadership Development Course, 
N.C.O Leadership Center And U.S. Army Sergeant Major Academy 05/2018- Fort Bliss, TX
Community Service
Systems Committee Document Manager Society of Military Spouses in STEM 
March 2018-current
Support active and retired military spouses in science, technology, engineering and mathematics (STEM) field reach their full potential to create a positive impact by advocating for military spouses with technical interests;creating a network to connect military spouses in STEM with each other and with mentors and advocates to guide them through their academic and professional career; raising awareness of the challenges encountered by career-oriented military spouses and families; and increasing job, internship, education, and scholarship opportunities for military spouses in STEM fields.
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Professional Summary
Professionally trained RN with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs in the Emergency Department and level one trauma center.
Experience
Registered Nurse, Current
Wellspan York Hospital York, PA
  • Collaborated with all members of the interdisciplinary team, therapists, social workers, doctors, and pharmacists.
  • Closely monitored E.R. patients, alerted Physicians/Charge nurse with any changes in patient\'s status
  • Interaction with patient and family members often from pain, stress, shock or grief
  • Efficiently and knowledgeably provided RN care for all ER patients, handled intubation, defibrillation, auto transfusions, Medlock insertions, splinting, conscious sedation and hypothermia protocol
  • Leverage interpersonal communication strengths to establish rapport and build trust with patients and families Reacted effectively in emergency scenarios, demonstrating sound decision making that helped save patient\'s lives
Registered Cardiology Technologist, 02/2010 to 06/2015
Wellspan Cardiology Lancaster, PA
Conducted nuclear stress testingInterpret 12lead EKG Interpret 24 hours holter monitor
Program and Volunteer Coordinator , 05/2008 to 02/2010
Susquehanna Association for Blind and Vision Impaired Lancaster, PA
Developed innovative community programs based on interest and need Coordinated and hosted on-site community services Publicized community services to maintain positive relations with community members
Program Coordinator , 08/2003 to 04/2010
Conestoga Valley Community Center Leola, PA
Developed innovative community programs Coordinated all fundraising events Recruited and supervised volunteers
Education
Bachelor of Science: Nursing, Current
Eastern Mennonite University - Lancaster
Associate of Science: Nursing, 2015
Pennsylvania School of Health and Science - Lancaster PA
Certifications

ATCN

BLS

ACLS

PALS
CEN

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Summary

Highly accomplished business consultant, experienced in strengthening the organization by analyzing, implementing, and evaluating business projects to meet goals and performance expectations for growth. Apply best business practices, core competencies and key skills. Highly strategic and analytical, with excellent communication and presentation skills. Advance the interests of the organization through a range of strategies including public relations, imaging, branding, marketing, and networking. Gather data, collect facts, discover issues, and provide sound and viable solutions. Recognized for leadership in improving processes, increasing productivity, and resolving critical business problems.

Highlights
  • Project Management
  • Business Start-Ups
  • Business Management
  • Business Strategy
  • Business Development
  • Business Planning
  • Workforce Structuring
  • Operational Efficiencies
  • Performance Standards
  • Cost Analysis of Business Processes
  • Leadership
  • Business Funding Strategies
  • Strategic Communications
  • Marketing Programs
  • Public Relations
  • Brand Identify
  • Intergovernmental Relations
  • Target Audiences
  • Media Relations
  • Message Development
Experience
Managing Partner 01/2017 to Current LMCV Ventures White Plains, NY
Owner and Senior Consultant 08/2015 to Current LMCV Consulting Ventures Purchase, NY
  • Manage multi-faceted business consulting firms, analyzing existing practices, identifying weaknesses, and proposing solutions.
  • Formulate strategies for business growth by reviewing financial statements, evaluating competitors, evaluating business practices, clarifying strategic and operational problems and developing new business models.
  • Customize comprehensive public relations plans by mapping communication strategies for educating the public, effective messaging, media relations, and grassroots mobilization.
  • Assist management in defining the organization's mission, goals, and objectives.
  • Lead projects using advanced problem solving and leadership skills to shape the organization's culture, mission statement, and vision.
  • Undertake research in the industry sector, markets, and competitors.
  • Compile and present information verbally, visually, and in writing.
  • Provide a balanced viewpoint in discussing strengths, weakness, threats, and opportunities by assessing the pros and cons of possible strategies.
  • Provide mediation and negotiation skills in addressing conflicts and implementing agreed solutions.
  • Implement start-up package for new business by developing the business plan, formulating cost projections, identifying potential investors, and negotiating financing.
  • Assist organizations in negotiating government agencies, navigating by applying knowledge of intergovernmental relations and the regulatory environment.
  • Plan and direct public relations programs to maintain a favorable image for the organization.
  • Create company messaging and various forms of communication.
  • Design and launch marketing strategies and campaigns and promotion through public relations initiatives.
Intern 12/2014 to 02/2015 Senator Chandler's Staff Massachusetts State Senate Great Barrington, MA
  • Managed planning and logistics for special events including the coordination of volunteers and publicity.
  • Maintained personal contact with district constituents to identify special needs and requests.
  • Advocated for and assisted constituents seeking benefits and services for which they were eligible.
  • Maintained network of community resources to make referrals and to obtain support for the Senator's initiatives.
  • Formed and built relationships with federal, state, county government agencies, and local services
  • Monitored pending legislation, conducting research, drafting legislation, giving advice and counsel, and making recommendations.
Volunteer Coordinator 09/2014 to 12/2014 Chandler for Senate Boston, MA
  • Applied a variety of tools to help elect the Senator, including organizing and coordinating phone banking, door knocking, fundraising, rallies, and public events.
  • Utilized all forms of media for the campaign's messaging, image control, and branding.
  • Supported efforts by playing any role required to advance the campaign.
  • Assisted in the implementation the strategy needed to win the election.
Athletic Coach 01/2009 to 01/2012 Jewish Community Center New York City, NY
  • Taught a wide variety of sports to K-12 graders and special needs children.
  • Worked with occupational therapists in implementing an athletic and therapeutic milieu to expand functionality of the disabled.
Head Ski Instructor 12/2008 to 04/2013 Ski Butternut Great Barrington, MA
  • Taught the technical curriculum designed by the Professional Ski Instructors of America and managed subordinate assistant instructors.
  • Developed a lesson plan for groups and individuals, customizing instruction based on age, ability, and experience.
Student Technology Intern 09/2008 to 05/2012 Brewster Academy IT Department Worcester, MA
  • Assisted with the assimilation of technology into the Brewster Academy curriculum and resolved technical issues.
  • Liaised with students, faculty, and administration to resolve problems and address issues.
Mentor 05/2017 to Current Catholic Big Sisters and Brothers New York, NY Provide one-to-one mentor to matched at risk youth
Certifications
  • Registered Lobbyist United States Senate
  • Registered Lobbyist United States House
  • Registered Lobbyist State of New York
  • Advanced Open Water Diver
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Summary
Incoming sophomore transfer student who is an enthusiastic team player committed to achieving exceptional outcomes.  Extensive volunteer work that required organization, patience, and quick learning.
Skills
  • Handling pressure
  • Quick learner
  • Hard working and diligent
  • Friendly
  • Empathetic and patient
  • Time management proficiency
  • Communication
  • Multi-tasking
  • Interpersonal skills
  • Organization
  • Dependability
  •  Problem solving abilities
Experience
Volunteer
East Brunswick, NJ
New Beginnings Animal Rescue/
- volunteered for 2 years, since the shelter first opened
- responsible for cleaning and caring for the cats and dogs
- helped with fundraisers
Volunteer Coordinator
Matawan, NJ
Touch-A-Truck Nonprofit/
- part of the volunteer committee board for two years
- responsible for recruiting volunteers from surrounding high schools to help work the nonprofit event
- organize the jobs of the volunteers and keep them on track throughout the event
Cashier/Server
West Chester, NY
Seduttos/
- family business
- helped maintain the store front and serve customers over the summer
Mentor
Ewing, NJ
Career and Community Studies Program at TCNJ/
- volunteered for the fall semester of 2016
- role: mentor a college student with learning disabilities and help her handle classes/work load
Teacher's Assistant
Old Bridge, NJ
Calvary Christian School/
- helped teach first grade math classes twice a week
- assisted with testing/quizzing
Sales Associate
Piscataway, NJ
Nordstrom/ Jun 2017 to Current
- answer phones
- fulfill orders for customers
- keep sales floor presentable/organized
- provide a satisfactory experience for customer
Education and Training
High School Diploma: High school Saint John Vianney High School 2016 Holmdel, NJ, USA
International Business Drexel University 2020 Philadelphia, PA, USA transferring as a sophomore into the Lebow Business School
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Professional Summary
Compassionate Community Service Specialist with 10 years in finance, education and community development. Exceptional community planning, administration, training development and leadership skills, particularly in program design, implementation and management.
Skills
  •  Certified Training Specialist in Microsoft Office Applications
  • Excellent team player and community builder
  • Experience working with adults
  • Familiarity with substance and mental health issues
  • Knowledge developing nonprofit database
  • Strong interpersonal skills
  • Experience developing e-Learning courses using Adobe Captivate
  • Experience developing curriculum for job readiness
  • Experience teaching the Federal Reserve Bank financial literacy course to underserved communities
Work History
July 2016-Current Adjunct Instructor | Delaware Technical Community College - Orlando J. George Jr. Campus - Wilmington | Wilmington, Delaware, United States

Adjunct instructor teaching the following courses:

  • Microsoft Excel
  • Management Information Systems
  • Successfully improved student participation in the classroom
June 2015-Current Technical Training Specialist | State of Delaware - Workforce Development | Stanton, DE

Workforce development instructor teaching the following courses:

  • Microsoft Project 2013
  • Web design using Wordpress (no programming or coding)
  • Microsoft Office Specialist Certification (Excel, Word, PowerPoint, Access
June 2013-December 2015 Management Analyst | City of Houston | Houston, TX
  • Managed the City of Houston's Fleet Management Database System
  • Provided end-user support to the City of Houston residents & City departments
  • Delivered weekly presentation to senior managers
July 2015-December 2016 Volunteer Instructor | The Women's Resource of Greater Houston | Houston, Texas, United States
  • Provided financial training to underserved communities
  • Provided training on rebuilding credit
  • Worked with community leaders to develop job readiness programs
June 2013-2017 Volunteer coordinator | Porte Children's Initiative | Houston, TX
  • Organize fundraising events
  • Organize conference calls and meetings with donors
  • Developed organization's website and social media presence
Education
2010 Bachelor of Science: Finance City University of New York - School of Professional Studies, New York, NY
2000 Associate of Applied Science: Accounting City University of New York - Manhattan Community College, New York, NY
Certifications
  • Microsoft Office Specialist (Excel expert)
  • Lean Six Sigma - process improvement