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Experienced, organized, and professional Administrative Assistant.  Provides skillful support with a strong work ethic and positive attitude.  Resourceful, flexible, persistent, and driven to exceed expectations.
    • Proficient in Word & Excel
    • Finance background
    • Attention to detail
    • Organized
    • Self-motivated
    • Excellent communication skills
    Small Business Owner 06/2003 to Current Self Employed Oak Creek, WI
    • Handle the administrative tasks associated with our family small business. (i.e. receipts, scheduling, financial records, tax prep, etc.)
    Outreach Coordinator, Volunteer Manager 12/2012 to 06/2015 Project Concern and Cudahy-St. Francis Interfaith Cudahy, WI
    • Completed misc. office tasks, prepared and deposited incoming monetary donations, assisted with community outreach, daily pantry operations, and numerous special projects.
    • Built a social media presence for both non-profits.
    • Responsible for recruitment, training, and management of approximately 30 or more volunteers each week.
    Client Account Services Specialist 07/2000 to 01/2003 Strong Investments Menomonee Falls, WI
    • Specialized in resolving complex cases while working closely with other departments. (i.e. Retirement, Legal and Compliance, etc.)
    • Attained Series 7 & 63 Licenses
    Sales Assistant 11/1997 to 07/2000 Morgan Stanley Milwaukee, WI
    •   Sales Assistant to 3 highly successful Financial Advisors.
    Basic Courses UW-Milwaukee and MATC, Oak Creek
    Attended college classes in the evenings when work schedule allowed.  Also attended job-related training, courses, and workshops for professional development.
    • Croatian Eagles: youth soccer team manager to cover administrative tasks for team; 2015-present.
    • Family Life Center: volunteer math tutor, children's food & clothing pantry operations, developed resource specialist position; 2005-2008.
    • Harvest Community Church: member of Finance Team; 2010-2013.
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    Account Manager skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.
    Account Manager- Growth 05/2015 to Current Houzz San Diego, CA
    • Sold 100+ personalized local advertising programs, an average $19,000 in new monthly sales. 
    • Manages 100+ existing branding programs with an emphasis on year-over-year client retention by providing a high level of customer service. 
    • Facilitates regular online presentations on the Houzz platform to educate existing and current clients.
    • Effectively utilizes CRM Software (Salesforce) to provide high level of client service management and streamline sales process. 
    Volunteer Manager 10/2013 to 10/2014 New Pathways for Youth Phoenix, AZ
    • Managed 2 program staff.
    • Scheduled, prepared, and facilitated presentations to community groups and corporations including presentations with 100 attendees or more.
    • Responsible for all business-building and relationship-building expectations with critical partners.
    • Maintained accurate data for reporting and tracking volunteers, including personnel files and database management. 
    Administrative Assistant 05/2011 to 09/2013 Arthritis Foundation Phoenix, AZ
    • Assisted with planning and logistics of fund-development events such as the Arthritis Walk and Oscar Experience: Phoenix.
    • Managed teams up to 75 by recruiting, training, and overseeing volunteers for events, programs, and administrative tasks.                 
    • Aided in organizing and leading committee meetings.                   
    • Provided general office and administrative support on a daily basis. 
    Bachelor of Science: Sociology 2010 Northern Arizona University Flagstaff, AZ Minor in Business
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    Bachelor of Psychological Science (Honours) 2016 Australian College of Applied Psychology Sydney, NSW, Australia
    1 year (full-time)
    GPA: 6.25
    Graduate Diploma of Psychological Science 2015 Australian College of Applied Psychology Sydney, NSW, Australia
    1 year (full-time)
    GPA: 6.63
    Bachelor of Arts 2013 The University of Sydney Sydney, NSW, Australia
    3 years (full-time)
    Overall grades in percentage: 65%

    Professional Experience
    Volunteer Manager Aug 2017 to Current
    The Australian Refugee Volunteer NSW
    • Communicated with children and families from asylum seeker and refugee backgrounds.
    • Provided essential recreational and developmental opportunities for children to improve their physical and mental health.
    • Assisted clients to develop self-confidence, English, reading and writing capability, and social and leadership skills.
    • Lead and advocate for the volunteer team.
    • Schedule volunteers.
    • Establish relationships with volunteers and resolve issues that may be raised by the volunteers. 
    • Issue transport list.
    • Ensure the smooth running of programs. 
    School Counsellor & Psychology Teacher Sep 2015 to Jan 2016
    ZhuHai No.10 Middle School ZhuHai, GuangDong, China
    • A paid work experience on a full-time basis (40 hours per week)
    • Effectively designed and delivered psychology lessons to 6 classes (with a total of 300 secondary school students) per week.
    • Conducted psychological evaluations for secondary school students in a group or an individual basis in assessing students' needs, and report the results to parents and teachers.
    • Counselled students individually and in groups in a range of educational and mental health areas.
    • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
    • Guided clients in understanding illness and treatment plans. 
    • Referred clients to other programs and community agencies to enhance treatment processes.
    • Documented all client information including service plans, treatment reports, and progress notes. 
    • Worked with parents focusing on the welfare needs of their children
    • Quickly responded to crisis situations when severe mental health and behavioural issues arose. ​
      Applied Behavioural Analysis (ABA) therapist Oct 2013 to Feb 2014
      Lizard Center Lane Cove, NSW, Australia
      • A paid work experience of a home-based ABA program on a part-time basis.
      • Corrected communication, social and behavioural skills of clients who are on the autistic spectrum according to the individualized program.  
      • Tracked client performance/improvement by documenting duration, frequency, and characters of the behaviours of the clients. 
      • Collaborated closely with the treatment team to appropriately coordinate client care service.
      • Worked with parents to implement consistent behaviour therapy techniques on and off the therapy sessions. 
      Other Relevant Experience
      • Associated Member of the APS (Assoc MAPS)
      • Completed Applied Behaviour Analysis (ABA) therapist practical training workshop (2013).
      • Completed Sandplay Therapy & Symbol Work Workshop (2015).
      • Attended the General Principles and Approaches to Working with Young People Workshop(2016).
      • Attended the professional development session on “Diversity, Discrimination and Modern Counselling Practice” (2017).
      • Completed the workshop of “Acceptance & Commitment Therapy (ACT) for Depression” (2017).   
      • Attended the Alumni PD session on " How to Identify, prevent and Manage Bullying and Harassment in the Workplace" (2017).
      • Attended the professional development session on “Career Development: Where to from here.” (2017).  
      • Completed the workshop on “Grief and Bereavement Models and Interventions Across the Life Span” (2017)  
      • Completed the workshop on “Practical Mindfulness Skills for Health Professionals” (2017).  
      • Completed the workshop on “Acceptance & Commitment Therapy (ACT) for Anxiety Disorders” (2017).  
      • Attended professional development session on “Preparing for a Good Death” (2017).  
      • Attended the professional development session on “Evidence-based Relaxation Therapy” (2017).
      • Attended the workshop on “Working with Difficult Couples” (2017).
      • Attended the workshop on “The Role of Neuropsychology in Mental Health: Collaborative Diagnosis and Intervention” (2017).  
      • Completed the workshop on “Recognize and Respond Appropriately to Domestic and Family Violence" (2017). 
      • Attended the 2017 Mental Health Super Summit (2017).
      • Attended the workshop on E-safety for psychologists and social workers (2017). 
      This resume is created in 7 minutes.
      Professional Profile

      Accomplished teaching professional seeking nonprofit employment opportunities in program coordination and orientation training. Looking to join an organization that makes a profound impact on the Austin community.

      09/2014 - 08/2014
      BookSpring - Austin, Texas Program Assistant and Volunteer Manager
      • Lead volunteer orientation trainings for over 50 people
      • Assisted over 100 families through Play to Learn and Parent Book Club Programs
      • Recruited and retained over 30 volunteers through websites, direct recruiting, and outreach events
      • Developed new volunteer training for BookSpring volunteers
      08/2013 - 06/2014
      Pflugerville Independent School District - Pflugerville, Texas Special Education Resource Specialist
      • Created a Language Arts curriculum to accommodate kids with special needs
      • Organized meetings with parents and students to facilitate student success
      • Trained and managed classroom assistants to help students achieve their educational goals
      08/2008 - 06/2013
      Strasburg Independent School District - Strasburg, CO Special Education Teacher Resource Reading Specialist
      • Provided guidance, support, and training for students' educational needs
      • Communicated clearly with students and parents daily 
      • Responsible for organizing a yearly speaker to inform and educate over 500 students and teachers
      • Introduced new methods of technology to better support student learning
      • Adapted reading, writing, math, and science curriculum to meet the needs of different learning styles of the students
      • Responsible for organizing a yearly speaker to inform and educate over 500 students and teachers
      Austin Community College Austin , Texas Certification : Volunteer Management
      Metro State University Denver, Colorado Teaching license: Education
      University of Denver Denver, CO Bachelor of Arts: Communications/Marketing