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Skillful Youth Advocate resume

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Professional Summary

Responsible for overseeing various directives and coordination and administration of all aspects of ongoing programs including planning, organizing, staffing, leading, and controlling program activities for The Honorable Ms. Letitia James office and coordinating daily events.

Administrative Assistant/Receptionist who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.

Skills
    Windows 95/98/2000 and XP, Microsoft Word, Word Perfect, Excel, PowerPoint, Groupwise, Web/Internet research
  • Culturally-sensitive
  • Strong interpersonal skills
  • Team player
  • Experience with homeless populations
  • Customer service-oriented
  • Flexible
  • Superior oral and written communication skills
  • Reliable
  • Effective public speaker
  • Conflict resolution
  • Professional phone etiquette
  • Articulate and well-spoken
  • Works well under pressure
Affiliations
The Baptists Ministers' Conference of Greater New York * Alpha Eta Omega Christian Fellowship * National Association for the Advancement of Colored People (NAACP) * Who's Who Among American College Students
Work History
Administrative Assistant, 01/2015 to Current
 PUBLIC ADVOCATE OFFICE FOR THE CITY OF NEW YORK – New York, NY
  • Established relationships with different departments and vendors and conducted follow ups and answered phones.
  • Provide professional, administrative and personal assistance to the office.
  • Manage calendars, plan meetings and conference calls, assist in travel arrangements.
  • Meet and greet clients, welcome them to the company and introduce them to the team.
  • Provide general assistance in preparation of special events and meetings on an as-needed basis.
  • Represented the city at community and professional organizational meetings.

    • Publicized community services to maintain positive public relations with community members.

  • Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.
  • Served as liaison for city with professional, business and civic groups, community organizations and individuals.
  • Received and resolved an average of [Number] calls each week regarding complaints and problems.
  • Addressed and resolved neighborhood problems and complaints in a tactful and timely manner.
  • Gathered information and filed reports to resolve complaints.
Youth Advocate, 01/2008 to 06/2009
 SOBRO Teach Music Theater Arts Evander Childs High School and Monroe High School – Bronx, NY
  • Recruit a group of 45 to 50 students and ensured their success in the program with quality instruction.
  • Make phone calls to parents to give a program overview of activities, getting verbal permission for child participation.
  • Conduct daily academic activities, monitor students' individual progress and outcomes to ensure academic goals are met.
  • Assist in design and implementation project-based curriculum/lesson, i.e., music theater arts.
  • Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development.
  • Publicized community services to maintain positive public relations with community members.
Student Assistant Pastor, 11/2006 to 01/2008
 SALEM UNITED METHODIST CHURCH – New York, NY
  • Assistant to the Senior Pastor in administrative performance and as church liaison consulting youth and children's choirs.
  • Supervisor and Chaplain for Young Adult while consultant for Christian Education and Sunday School Departments.
  • Community Liaison and Counselor for After School Program.
  • Seminarian and Field Assignment Designate/Youth Pastor.
  • Encouraged members to get involved in social, recreational and other therapeutic activities to enhance interpersonal skills and develop social relationships.
Program Administrator, 12/2002 to 10/2006
 SILOAM PRESBYTERIAN CHURCH – Brooklyn, NY
  • Served as liaison for the Supply Pastor/Moderator interacting with organizations, officers and the auxiliaries of the Church.
  • Coordinated Siloam's ministries and programs and established and coordinated a yearly calendar of events.
  • Monitored and supervised clerical and maintenance staff and visited sick and shut-in members on a weekly basis.
  • Coordinated monthly communion visitations by Elders to homebound members.
  • Facilitated Friday Youth Café programs and bi-monthly youth conferences Developed and implemented youth outreach.
  • Performed preaching and teaching functions during Pastor's absence.
  • Helped church develop community outreach programs while preparing and presented monthly progress reports.
Education
Bachelor of Arts: English Business Administration, 1993
 SHAW UNIVERSITY - Raleigh, NC

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Job-winning Youth Advocate resume

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Summary
Dedicated Human Services professional pursuing a challenging opportunity where there is the opportunity to apply my education and training, gain a comprehensive understanding in the Human Services field and practice my commitment to assist those of vulnerable populations. Passionate about assisting at risk populations. Experienced in Human Services with domestic violence, families in crisis, adolescent and adult chemical dependency and suicide/self-harm prevention. Familiar with addiction, co-occurring mental illnesses, therapeutic approaches/theories. Current knowledge of substance abuse culture. Practiced in cultural awareness and working with multi-cultural populations.
Experience
01/2015 - 05/2015
Millwood Hospital － Arlington, TX
  • Graduate Field Practice (400 hours).
  • Conducted initial triage assessment, psychosocial assessment and chemical dependency assessment for adult, dual diagnoses and substance abuse adults in addition to geriatrics.
  • Created and facilitated group skills sessions on topics including but not limited to response versus reaction, communication, relapse prevention, stress and anxiety management, forgiveness and anger management.
  • Maintained client charts with proper documentation and skills progress notes and assisted with treatment plans.
09/2013 - 12/2013
CCD Counseling, P. A － Denton, TX
  • Practicum (LCDC-I) (350 hours).
  • Co-facilitated group sessions for a structured IOP Substance Abuse Recovery Treatment program.
  • Maintained client charts including group and individual progress notes and contributed input on individual treatment plans in addition to assisting with intakes and discharges.
  • Facilitated groups on sexual diseases and on relapse prevention while engaging with clients in creative ways to assist them with developing ways to address their issues and create their own solutions to maintain their commitment to their personal recovery.
08/2011 - 12/2011
Good Samaritan Home Health － Denton, TX
  • Undergraduate Volunteership (40 hours).
  • Provided superior resident care under the supervision of certified staff.
  • Assisted elderly to and from dining room and with meal time.
  • Co-facilitated on site recreational activities and provided companionship for residents.
01/2012 - 05/2012
TX Department of Family & Protective Services － Dallas, TX
  • Undergraduate Volunteership (40 hours).
  • Assisted Night Response Team with emergency off site calls for child neglect/abuse.
  • Practiced excellent crisis intervention skills by diffusing hostile and potentially violent situations to ensure safety of minors.
  • Assisted with precise documentation of off-site interventions.
06/2011 - Current
ARAMARK Healthcare － Irving, TX HR Clerk
  • Provide general support of Human Resources functions and administrative duties for mid-level and Senior regional management.
  • Meticulous management of Employee files containing highly confidential information and compliance related items.
  • Process personnel system updates in proprietary software for the South Central region regarding promotions, unit transfers, salary and wage increases and decreases, and terminations and assisting with payroll processing and expense reports for management staff.
11/2010 - 06/2011
Burnett's Staffing, Inc ARAMARK Healthcare － Las Colinas, TX HR Clerk
  • Provided support for the Human Resources South Central regional office while learning skills necessary for possible permanent employment.
07/2008 - 10/2010
Daemon Designs － Milton, FL Executive Administrative Assistant
  • Assisted owner with daily operations of a small, internet based business including but not limited to sales database updates, invoicing of online orders and maintenance of customer service relations.
02/2008 - 06/2008
Seton Youth Shelter － Virginia Beach, VA Youth Advocate
  • Provided healthy support for adolescent residents through daily life skills training, substance abuse education and anger management techniques.
  • Worked closely with schools in addition to public and recreational agencies.
  • Assisted with intake interviews, psycho-social evaluations and observed development of treatment and aftercare plans.
  • Crisis intervention for emergency intakes.
  • Participated in Street Outreach for youth.
  • Direct care and supervision of shelter residents.
  • Completed Progress Notes, Daily Logs and Weekly Reports to Senior management.
02/2006 - 08/2007
New Beginning Center － Garland, TX Domestic Violence Victim Advocate
  • Provided crisis intervention and emergency support for victims of domestic violence.
  • Diligently managed emergency crisis hotline and emergency intakes on overnight shifts Provided referral and advocacy information to non-emergency callers.
  • Enforcement of shelter rules and practices including conflict resolution.
  • Presented group support discussions regarding stress management, self-esteem and self-determination for residents and their children.
  • Assisted clients with resume building, job interviewing skills and budgeting.
  • Provided daily and weekly reports to Senior management and assisted in shelter improvement program.
07/1997 - 08/2006
Texastar Relocations Inc － Dallas, TX Executive Administrative Assistant
  • Assisted owner in creation and implementation of a start-up business while serving as a liaison between owner and support staff and managing day to day business.
Education
7/2016
University of Texas Arlington, TX Master's Degree: Science of Social Work Science of Social Work
Associates Degree
December 2013
Eastfield College Mesquite, TX Substance Abuse Counseling/Certificate I Substance Abuse Counseling
December 2012
Texas Woman's University Denton, TX Bachelor's Degree: Science of Sociology Social Work Counseling Science of Sociology Social Work Counseling
Interests
N.A.S.W. since 2012 TAAP/NAADAC since 2013
Additional Information
  • MEMEBERSHIP ORGANIZATIONS N.A.S.W. since 2012 TAAP/NAADAC since 2013
Skills
administrative duties, budgeting, charts, conflict resolution, Counseling, Crisis intervention, client, clients, customer service, database, documentation, Senior management, expense reports, geriatrics, Human Resources, invoicing, Notes, managing, office, payroll processing, personnel, Progress, safety, sales, stress management, structured, supervision, treatment plans, triage

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Experienced Youth Advocate resume

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Summary

High-performing, strategic-thinking professional with more than ten years' experience in 

employment services in the nonprofit and higher education sectors. Highly skilled at relationship

building with clients and across organizations and teams; exceptional writing, presenting, and 

interpersonal communication skills. Adept at assessing needs, generating options, and 

implementing solutions in collaboration with clients and stakeholders. 

Highlights
  • Effective time manager
  • Exceptional project management\managerial skills
  • Strong knowledge of HR policies and procedures
  • Proficient in the microsoft office suite
  • Type 60 WPM
  • Exceptional oral and written communication skills
  • Exceptional organizational skills
  • Detailed-oriented, energetic self-starter
  • Exceptional analytical skills
  • Superior skills in coaching and counseling
  • Excellent interpersonal skills
Accomplishments

Human Resources

  • Reduced employee turnover by 10%.
  • Led the Staffing Planning Committee for 3 years.
  • Increased recruitment by 20% through social media and other marketing mediums.

Quality Assurance Program Coordinator

  • Led a team of Quality Assurance specialist receiving high marks from state auditors resulting in 0 record and file deficiencies.

Board member, Bridgeport, CT Public Library Board of Directors


Experience
101 Things 2 Do Bridgeport, CT Human Resource Generalist 03/2012 to 06/2015
  • Developed and implemented personnel policies and procedures resulting in a 10% reduction in employee terminations.
  • Prepared and maintained employee handbook, policies, and procedural manual.
  • Increased the employee base by 5% to meet changing staffing needs.
  • As a senior HR Generalist, led and trained a team of 5 junior personnel in compliance of state and federal regulations regarding employment.
All Pointe Care Fairfield, CT Case Manager / Life Coach 09/2011 to 02/2013
  • Taught therapeutic mentoring and life skills to over 50 special needs students and DCF referred adolescents.
  • Developed individual educational plans (IEP) designed to promote educational, physical and social development.
  • Administered minor first aid to injured students.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Adhered to company ethical guidelines as established.
  • Managed 15 junior healthcare staff members.
Domus Foundation Stamford, CT Youth Advocate / Bridge Case Manager 01/2007 to 03/2012
  • Managed a caseload of 30 youths ranging in age 14-18 with severe behavioral issues.
  • Worked with residents to maintain daily routines, supervised activities, and educate on life skills.
  • Conducted small group and individual classroom activities based on differentiated learning needs.
  • Administered medication per DCF standard operating procedures.
  • Physically and verbally interacted with students throughout the day to keep them engaged.
Family ReEntry, Inc Fairfield, CT Program Coordinator/Quality Assurance Specialist 04/2004 to 05/2015
  • Defined project deliverables and monitored status of tasks.
  • Coordinated appointments for probation and court ordered clients into program classes.
  • Managed a caseload of 100 direct clients.
  • Administered intake assessments and identified risks.
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Led and coordinated domestic violence programs for State and Probation clients.
Education
Master of Science: Organizational Leadership; Human Resource 2016 Quinnipiac, Hamden, CT, USA

Emphasis in Human Resource
Certificate: Project Management 2015 Eastern Connecticut State University, Willlimantic, CT, USA
Bachelor of Arts: Sociology 2013 Charter Oak State College, New Britain, CT, USA

Top 15% of class

Emphasis in Social Behavior Science
High School Diploma 2001 Central High School, Bridgeport, CT, USA
Affiliations
  • Board Member, Bridgeport, CT Public Library Board of Directors
  • Member, Friends of the Rotary Club of Bridgeport
  • Member, Society Fro Human Resource Management (SHRM)
  • Member, Project Management Institute (PMI)
  • Member, American Society for Quality (ASO)

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