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Professional Summary

Responsible for overseeing various directives and coordination and administration of all aspects of ongoing programs including planning, organizing, staffing, leading, and controlling program activities for The Honorable Ms. Letitia James office and coordinating daily events.

Administrative Assistant/Receptionist who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.

Skills
    Windows 95/98/2000 and XP, Microsoft Word, Word Perfect, Excel, PowerPoint, Groupwise, Web/Internet research
  • Culturally-sensitive
  • Strong interpersonal skills
  • Team player
  • Experience with homeless populations
  • Customer service-oriented
  • Flexible
  • Superior oral and written communication skills
  • Reliable
  • Effective public speaker
  • Conflict resolution
  • Professional phone etiquette
  • Articulate and well-spoken
  • Works well under pressure
Affiliations
The Baptists Ministers' Conference of Greater New York * Alpha Eta Omega Christian Fellowship * National Association for the Advancement of Colored People (NAACP) * Who's Who Among American College Students
Work History
Administrative Assistant, 01/2015 to Current
PUBLIC ADVOCATE OFFICE FOR THE CITY OF NEW YORK New York, NY
  • Established relationships with different departments and vendors and conducted follow ups and answered phones.
  • Provide professional, administrative and personal assistance to the office.
  • Manage calendars, plan meetings and conference calls, assist in travel arrangements.
  • Meet and greet clients, welcome them to the company and introduce them to the team.
  • Provide general assistance in preparation of special events and meetings on an as-needed basis.
  • Represented the city at community and professional organizational meetings.
  • Publicized community services to maintain positive public relations with community members.

  • Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.
  • Served as liaison for city with professional, business and civic groups, community organizations and individuals.
  • Received and resolved an average of [Number] calls each week regarding complaints and problems.
  • Addressed and resolved neighborhood problems and complaints in a tactful and timely manner.
  • Gathered information and filed reports to resolve complaints.
Youth Advocate, 01/2008 to 06/2009
SOBRO Teach Music Theater Arts Evander Childs High School and Monroe High School Bronx, NY
  • Recruit a group of 45 to 50 students and ensured their success in the program with quality instruction.
  • Make phone calls to parents to give a program overview of activities, getting verbal permission for child participation.
  • Conduct daily academic activities, monitor students' individual progress and outcomes to ensure academic goals are met.
  • Assist in design and implementation project-based curriculum/lesson, i.e., music theater arts.
  • Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development.
  • Publicized community services to maintain positive public relations with community members.
Student Assistant Pastor, 11/2006 to 01/2008
SALEM UNITED METHODIST CHURCH New York, NY
  • Assistant to the Senior Pastor in administrative performance and as church liaison consulting youth and children's choirs.
  • Supervisor and Chaplain for Young Adult while consultant for Christian Education and Sunday School Departments.
  • Community Liaison and Counselor for After School Program.
  • Seminarian and Field Assignment Designate/Youth Pastor.
  • Encouraged members to get involved in social, recreational and other therapeutic activities to enhance interpersonal skills and develop social relationships.
Program Administrator, 12/2002 to 10/2006
SILOAM PRESBYTERIAN CHURCH Brooklyn, NY
  • Served as liaison for the Supply Pastor/Moderator interacting with organizations, officers and the auxiliaries of the Church.
  • Coordinated Siloam's ministries and programs and established and coordinated a yearly calendar of events.
  • Monitored and supervised clerical and maintenance staff and visited sick and shut-in members on a weekly basis.
  • Coordinated monthly communion visitations by Elders to homebound members.
  • Facilitated Friday Youth Café programs and bi-monthly youth conferences Developed and implemented youth outreach.
  • Performed preaching and teaching functions during Pastor's absence.
  • Helped church develop community outreach programs while preparing and presented monthly progress reports.
Education
Bachelor of Arts: English Business Administration, 1993
SHAW UNIVERSITY - Raleigh, NC
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Summary

High-performing, strategic-thinking professional with more than ten years' experience in 

employment services in the nonprofit and higher education sectors. Highly skilled at relationship

building with clients and across organizations and teams; exceptional writing, presenting, and 

interpersonal communication skills. Adept at assessing needs, generating options, and 

implementing solutions in collaboration with clients and stakeholders. 

Highlights
  • Effective time manager
  • Exceptional project management\managerial skills
  • Strong knowledge of HR policies and procedures
  • Proficient in the microsoft office suite
  • Type 60 WPM
  • Exceptional oral and written communication skills
  • Exceptional organizational skills
  • Detailed-oriented, energetic self-starter
  • Exceptional analytical skills
  • Superior skills in coaching and counseling
  • Excellent interpersonal skills
Accomplishments

Human Resources

  • Reduced employee turnover by 10%.
  • Led the Staffing Planning Committee for 3 years.
  • Increased recruitment by 20% through social media and other marketing mediums.

Quality Assurance Program Coordinator

  • Led a team of Quality Assurance specialist receiving high marks from state auditors resulting in 0 record and file deficiencies.

Board member, Bridgeport, CT Public Library Board of Directors


Experience
101 Things 2 Do Bridgeport, CT Human Resource Generalist 03/2012 to 06/2015
  • Developed and implemented personnel policies and procedures resulting in a 10% reduction in employee terminations.
  • Prepared and maintained employee handbook, policies, and procedural manual.
  • Increased the employee base by 5% to meet changing staffing needs.
  • As a senior HR Generalist, led and trained a team of 5 junior personnel in compliance of state and federal regulations regarding employment.
All Pointe Care Fairfield, CT Case Manager / Life Coach 09/2011 to 02/2013
  • Taught therapeutic mentoring and life skills to over 50 special needs students and DCF referred adolescents.
  • Developed individual educational plans (IEP) designed to promote educational, physical and social development.
  • Administered minor first aid to injured students.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Adhered to company ethical guidelines as established.
  • Managed 15 junior healthcare staff members.

Domus Foundation Stamford, CT Youth Advocate / Bridge Case Manager 01/2007 to 03/2012
  • Managed a caseload of 30 youths ranging in age 14-18 with severe behavioral issues.
  • Worked with residents to maintain daily routines, supervised activities, and educate on life skills.
  • Conducted small group and individual classroom activities based on differentiated learning needs.
  • Administered medication per DCF standard operating procedures.
  • Physically and verbally interacted with students throughout the day to keep them engaged.
Family ReEntry, Inc Fairfield, CT Program Coordinator/Quality Assurance Specialist 04/2004 to 05/2015
  • Defined project deliverables and monitored status of tasks.
  • Coordinated appointments for probation and court ordered clients into program classes.
  • Managed a caseload of 100 direct clients.
  • Administered intake assessments and identified risks.
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Led and coordinated domestic violence programs for State and Probation clients.
Education
Master of Science: Organizational Leadership; Human Resource 2016 Quinnipiac, Hamden, CT, USA

Emphasis in Human Resource

Certificate: Project Management 2015 Eastern Connecticut State University, Willlimantic, CT, USA
Bachelor of Arts: Sociology 2013 Charter Oak State College, New Britain, CT, USA

Top 15% of class

Emphasis in Social Behavior Science

High School Diploma 2001 Central High School, Bridgeport, CT, USA
Affiliations
  • Board Member, Bridgeport, CT Public Library Board of Directors
  • Member, Friends of the Rotary Club of Bridgeport
  • Member, Society Fro Human Resource Management (SHRM)
  • Member, Project Management Institute (PMI)
  • Member, American Society for Quality (ASO)
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Professional Summary
Criminal justice professional well-educated on state and federal laws, court procedures and underlying social issuesthat contribute to crime. Expertise in research and statistical analysis. Seasoned Criminal Investigator with excellentcommunication, organization and interpersonal skills. Experienced Probation Officer effective at managing difficultcases and making sound, educated decisions. Creative and practical problem solver.
Skills
Work History
security officer, 03/2007 to 08/2009
United security Cambridge, Mass
  • Certified Nursing Assistance, 02/2014 to CurrentBraintree Manor - Braintree, mass Maintained a clean, healthy and safe environment.Educated patients and families about infant care, preparation of healthy meals, independent living and adaptationto disability or illness.Maintained accurate records of patient care, condition, progress and concerns.Monitored vital signs, such as blood pressure and pulse.Responded appropriately to the physical, emotional and developmental needs of patients.Tested and recorded blood glucose levels.Changed sterile dressings.Obtained information about clients' medical history, drug history, complaints and allergies.Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.Helped patients move in and out of beds, baths, wheelchairs and automobiles.Scheduled and accompanied clients to medical appointments.Obtained household supplies and ran daily errands.Assisted with patient transfer and ambulation.Performed clerical duties, such as word processing, data entry, answering phones and filing.Maintained sanitary residents' and program rooms.Followed safe lifting techniques and individual resident lifting instructions.Transported patients to other areas of the hospital in wheelchairs and gurneys.Answered patient calls for care and feeding.Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patientrecords and charts.Documents objective data and routine aspects of patient care.Reported any unusual circumstances in the patients' condition or environment.
  • Helped residents programming goals and increase their independence.Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients'clothing and bedside tables/equipment.Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providingassistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown,rehabilitation and safety.Took advantage of opportunities for continuing education, quality assurance and performance improvementactivities.Member in good standing with Nurse Aide Registry.Monitored expiration of medical supplies and medications.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.Detected suspicious activities and watched for criminal acts and rule infractions.Monitored and authorized entrance and departure of employees and visitors.Circulated among visitors, patrons and employees to preserve order and protect property.Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.Monitored and reported suspicious activities to local authorities.Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.Warned offenders about rule infractions and violations and verbally evicted violators from premises.Denied entrance to the building to unauthorized persons.Secured all doors in the office and main building after hours.Screened all passengers, crew members and employees for weapons and contraband.Inspected equipment, structures and materials to identify the cause of errors and defects.Performed surveillance of suspects using binoculars, cameras and camcorders.
  • Certified Nursing Assistance.
06/2015 to 09/2016
Boston Medical Center Boston, Mass
  • Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, andfollow-up care.Developed and implemented nursing care plans.Developed patient care plans, including assessments, evaluations and nursing diagnoses.Specialized in the nursing care of patients with chemical dependency.Strong leader for nursing personnel assigned to the unit/shift.
Youth Advocate, 03/2016 to 11/2016
DYS Brockton, Mass
  • Counseled clients to help them understand and overcome personal, social and behavioral problems.Oversaw anger management, social skill development and mental health awareness programs.Encouraged clients to get involved in social, recreational and other therapeutic activities to enhance interpersonalskills and develop social relationships.Led educational seminars and lectures at local community mental health centers to expand awareness of mentalhealth symptoms and issues.Consulted with and trained highly skilled mental health and medical staff.Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mentalhealth.Referred clients to social services agencies.Contacted victims in criminal investigations in regard to restitution.
Security officer, 10/2008 to 08/2009
Securitus Boston, mass
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.Detected suspicious activities and watched for criminal acts and rule infractions.Monitored and authorized entrance and departure of employees and visitors.Circulated among visitors, patrons and employees to preserve order and protect property.Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.Monitored and reported suspicious activities to local authorities.Warned offenders about rule infractions and violations and verbally evicted violators from premises.Denied entrance to the building to unauthorized persons.Secured all doors in the office and main building after hours.Inspected equipment, structures and materials to identify the cause of errors and defects.Screened all passengers, crew members and employees for weapons and contraband.Performed surveillance of suspects using binoculars, cameras and camcorders.
03/2005 to 06/2006
Activity Assistance Braintree Manor Braintree, mass
  • Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mentalhealth.Offered and documented treatment consent forms in patient health records.Kept abreast of new and developing information in the mental health field by regularly attending professionalconferences and workshops.Consulted with and trained highly skilled mental health and medical staff.
Education
High School Diploma: 2003
Randolph High School - Randolph, mass
Bachelor of Science: Criminal Justice, 2009
Curry College -
Criminal Justice Milton, mass 7 GPAMinor in Physiology and sociology Student government representativeCoursework in Law EnforcementCoursework in Criminology and Criminal JusticeCoursework in Forensic PsychologySocial Justice courseworkCoursework includes Speech and Communication, Sociology and PsychologyStudent Body Treasurer Certified: Nursing, 2013Horizon Learning - Mattapan, Mass Student Body TreasurerCoursework includes: Speech and Communication, Sociology and Psychology
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Professional Summary

I am an enthusiastic and dynamic professional seeking a position as a Para professional. I have excellent communication and interpersonal skills. Innovative and creative with a genuine compassion for others and a proven track record of success working with diverse populations.

Skills

Employee training and development

Client Assessment and Client Intake

Support and Guidance

Cross Cultural Awareness

    HIPPA compliance

    Microsoft Office Knowledgeable

    Dependable and punctual

    Exceptional interpersonal skills

    Professional demeanor 

     

    Work History
    Youth Advocate, 08/2015 to Current
    Central Louisiana Youth Advocate Center 3658 Government St. Suite A

    Conduct face to face home visits to clients and family on a weekly basis.

    Maintain and update documents for all clients.

    Monitor clients school and home progress and provide crisis intervention as required.

    Support family interest and transport client and family to doctor appointments, court hearings and school meetings as required.

    Coordinate with clients for various social service programs and monitor needs for clients and their family.

    Contact school counselor to learn of client behavior and school progress.

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    Child Care Worker, 05/2013 to Current
    Renaissance Home For Youth 6177 Bayou Rapides Rd

    Provided daily support and guidance to juvenile clients.

    Documented daily behaviors, school performance, and daily activities.

    Accompanied clients to doctor appointments, transported to home visits and social outings.

    Administered medication and documented daily dosages and quantity per shift.

    Redirected negative behavior with positive reinforcements.

    Help juveniles reach their full potential by modeling, teaching and encouraging them to make positive choices in life.

    Certified Nursing Assistant, 05/2015 to Current
    Cabrini Hospital 3330 Masonic Dr. Alexandria, La. 71303

     Conduct walking rounds to introduce  patient to oncoming shift and give brief report of patient status and ensure patient is well.

    Measure vital signs such as blood pressure, temperature, pulse and oxygen readings for patience.

    Assisted with daily baths, changed linen and assist with oral care.

    Assisted with meals, turned   patients as needed and transported from area to area when necessary.

    Documented food intake, emptied foleys, terminate Intravenous when discharged.

    Hourly rounding to ensure patients safety and wellness.

    ?

    Direct Care Aide, 05/2010 to 05/2013
    Accessible Healthcare Solutions 2900 Military Hwy Pineville, La.71360

    Provided daily assistance to clients who can not care for themselves.

    Maintained cleanliness of clients home, prepared breakfast and lunch for clients.

     Administered medication and documented the dosage and quantity of client medication on a daily basis to ensure the accuracy of medication administered.

    Transported to doctor appointments , scheduled appointments as needed for monthly checkups and wellness for clients.

    Ensured superior customer  service to my client while working in their home.

    Monitored client progress and documented daily activities of clients progress.

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    Education
    Bachelor of Science: Human Services, 2014
    Upper Iowa University - 1410 Neel Kearby Blvd. Alexandria, La. 71303
    • 3.0 GPA
    • Minor in Liberal Arts