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Through working in multiple industries, I have developed the capacity to manage and compromise with coworkers to create and evolve processes in to their most efficient forms. I have worked with coworkers with many levels of education and have learned to take initiative with creating a positive work environment with good morale. I have worked in multiple kinds of service industries, including sales in personal training, that has taught me to read customers and lead them to the best product or service that they need. 
  • Driven by customer satisfaction
  •  Tailoring processes to the individual
  •  Attention to detail
  • Understanding customer's needs and wants
  • Efficient worker that creates processes
  • Build great working relationships with coworkers
  • Organized
  • Increase productivity through flexible systems
06/2013 to 08/2013
Warehouse Associate Show-Me Home Delivery Saint Louis, MO During my employment at Show-Me Home Delivery I performed miscellaneous tasks to meet the needs of the customers who had orders. I specialized in receiving and staging deliveries for the following day. In particular, I handled shipments of cabinets from 53 feet trailers. I would unload the trailers and organize the cabinets into their correct shipments. I became the de facto manager of the cabinet receiving and lowered our stage time from four hours down to two hours. 
09/2013 to 04/2015
Youth Leader Associate YMCA of Greater Kansas City Kansas City, KS During my time at the YMCA of Greater Kansas City I supervised and taught elementary school children during a before and after school program. The school I worked at was a Title One school that received multiple government grants. I learned how to be understanding of low socioeconomic status neighborhoods and dealing with some students that had documented behavior and learning issues. This led me to a great understanding of how people have the potential to be great and we have to help the disadvantaged because we have the ability and responsibility to do so.
Course and Grounds Maintenance Old Hickory Golf Club Saint Charles, MO During my time at Old Hickory Golf Club I have learned how to work with many different characters and about turf management. I learned how to operate multiple pieces of heavy machinery and create processes to monitor turf for the vest conditions for the play of golf. I also worked with people from many different backgrounds where I had to use my five years of Spanish classes many times to understand problems that my coworkers needed to tell me. I used this to create a better work environment and elevate the morale of our Course and Grounds crew. I am currently employed by Old Hickory Golf Club. 
Personal Trainer Gold's Gym Saint Charles, MO During my time at Gold's Gym I have learned a wealth of knowledge about multiple areas. I have had the pleasure of working with educated trainers that have taught me about fitness plan programming, nutritional sciences, and exercise physiology. I also learned many aspects of customer relationship management, with sales and retention of clients for personal training. 
Education and Training
Health and Exercise Science MidAmerica Nazarene University Olathe, Kansas, U.S.A. I attended MidAmerica Nazarene University from August 2012 to May 2014. I played baseball my freshman year, but decided to not continue to play my sophomore year while continuing my education. I studied Health and Exercise Science during my two years at MidAmerica Nazarene University, but did not finish my degree.
Fitness Trainer International Sports Science Association U.S.A. I received my personal training certificate from International Sports Science Association in January 2016 so I could be employed as a personal trainer at Gold's Gym. 
Business Management: Business Western Governors University U.S.A. I started my education at Western Governors University, an online university, in October 2014 and will finish my degree in April 2018. The coursework has an emphasis on project management, foreign and domestic business policy, and customer relationship management. 
National Academy of Sports Medicine U.S.A. I completed two courses from the National Academy of Sports Medicine to further my education in personal training and increase my compensation from Gold's Gym. The two courses I finished were Youth Exercise Specialist and Senior Fitness Specialist. 
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Personal Mission & Vision
Provide an example of success through empowering others to achieve their dreams. This is done through building a connection between company objectives and personal goals.
Top 5 Strengths & Accomplishments
  • Achiever
  • Ideation
  • Relator
  • Futuristic
  • Strategic
  • Pinnacle of Excellence
  • Discover LEAN Training
  • TLDP Graduate
  • Leaders Among Us Member
  • HQ Immersion Participant
Relevant Professional Experience
Discover Financial Services May 2018 to Current Operations Project Lead & Career Coordinator
New Albany, OH
  • Determine solutions and delivery methods of existing business problems, by providing functional input into the design and development of reporting, management strategies, and technology
  • Partners with hiring managers to provide data-centric  recommendations of qualified candidates to fulfill internal positions
Discover Financial Services May 2017 to Current Team Leader - Call Escalation Group
New Albany, OH
  • Represents the company in overseeing team and often personally handling escalated inquiries regarding any type of customer issue 
  • Through call data, identifies issues surfaced that require training & coaching, of front-line employees
  • Facilitates development of subject matter experts from individual contributor to people leadership and/or process improvement roles 
  • Maintains direct communication with HQ to handle ad-hoc projects and process improvements
Discover Financial Services August 2016 to Current Team Leader Development Program
New Albany, Ohio
  • Graduated achieving an Outstanding Contributor rating in 360 degree feedback
  • Led team project resulting in the creation of the Adapting to Millennial Work-group by Mark Scarborough
  • Conducted participant feedback survey for improvement of future cohorts
Discover Financial Services July 2016 to December 2016 Customer Experience Strategy - Service Recovery
Riverwoods, Illinois
  • Obtained internal/external best practices through collaboration with consumer insights and testing teams
  • Categorized customer feedback into customer service or process opportunities
  • Created call strategy improvements that positively impact Senior Leadership defined metrics
  • Conducted field testing to assess strategy effectiveness through assessment of enhance customer experience
Discover Financial Services December 2014 to April 2017 Team Leader - Service to Usage
New Albany, Ohio
  • Service To Usage Trainer – Train all New Hires and conduct refresher training for existing field agents
  • CSE Usage Strategy SME - conduct pilots on behalf of HQ for consideration of enterprise wide changes in strategy
  • Performance Evaluation SME – Assess and refine communication of performance evaluation to local field agents
  • Career Development SME – Conduct career positioning and portfolio development conversations for all CSE New Hires
Discover Financial Services March 2014 to December 2014 Team Coach
New Albany, Ohio
  • Supported Service To Usage and Service High Value
  • Promoted a positive and engaging work environment by building trust, empowering, and motivating team members
  • Coached agents to key performance indicators and provided input for performance reviews
Discover Financial Services July 2013 to March 2014 Account Manager
New Albany, Ohio
  • Service High Value – Increased card usage through promotion of shift in spending of card members that favor competitors
  • Service To Usage – Increased card usage of silent attrition and purchase inactive card members
  • Service Plus – utilized service personality to resolve customer inquiries in transactions, payments, billing, etc.
Franklin University 2019 Bachelor of Science: Business Management Columbus, Ohio, USA
  • 3.6 GPA with expected Graduation of 05/2019
Columbus State Community College Associate of Science: Architecture Columbus, Ohio, USA
  • Certificate of Computer Aided Drafting
This resume is created in 7 minutes.
Vision Statement
Purpose driven leader with a passion for community building and social change with 6 years of experience in non-profit program development. Exceptional planning, administration and leadership skills, particularly in program design, implementation and management.
  • Management Experience 
  • Event Coordination / Planning
  • Program Development / Evaluation
  • Curriculum Development
  • Experienced in International Travel and Relationship Building
  • Training, Hiring, and On-boarding 
  • Proficient  in Microsoft Word and Excel
  • Budget Management 
  • Public Speaking
  • Creative Fundraising
Masters of Education: Social Entrepreneurship and Change , Current
Pepperdine University - Los Angeles, CA
Focus in Organizational Leadership and Global Change 
Bachelor of Arts: May 2015
San Diego State University - San Diego, CA
Liberal Studies Literacy and Special Education Focus 
Work History
Community Outreach Coordinator , 07/2016 to Current
Mission Valley YMCA San Diego, California
  •  P.R.Y.D.E - Prevention Recreation Youth Diversity through Education.
  • Community Outreach Specialist focused on Education and Opportunity for At-Risk Youth
Literacy Program Supervisor - P.R.Y.D.E, 07/2015 to 07/2016
Mission Valley YMCA San Diego, California
  • Direct Supervision of multiple programs and teams using Knowledge of Leadership Competencies
  • Benito Juarez Elementary and Logan K-8
Assistant Site Supervisor , 08/2014 to 07/2015
Mission Valley YMCA San Diego, California
  • Benito Juarez Elementary
Global Lead Ambassador , 03/2015 to Current
YMCA of San Diego County San Diego, California
  •  Diversity, Inclusion, and Global Awareness Program Developer for YMCA of San Diego County.
Summer Camp Unit Leader , 06/2013 to 08/2014
Mission Valley YMCA San Diego, California
  • Summer 2013 and Summer 2014
Youth Leader II - ASES / Character Builders , 08/2013 to 06/2014
Mission Valley YMCA San Diego, California
Additional Information
  • Dream a Dream Organization - Bangalore, India - Life Skills Program Development
  • 2015 YMCA Impact Award - All San Diego County 
  • YMCA Global Leadership Certificate 
  • Cultural Classroom Immersion- Malawi, Africa and Kenya, Africa and Antigua, Guatemala 
This resume is created in 7 minutes.
College graduate with years of experience in clerical work seeking to obtain a managerial position.
Microsoft Word, PowerPoint, Excel, and DealerTrack. My skills include filing, organizing, answering phones, scheduling appointments, cash handling/recording. I was a part of a youth leadership team for 4 years. I'm a quick learner and strive to do the best job possible.
01/2016 to 05/2016
Nutrition Intern Louisiana State University Baton Rouge, La
  • Coordinated with LSU sports dieticians to ensure players received adequate nutrition between and after workouts.
  • Made myself available for nutrition advice for all athletes.
  • Stocked inventory and assisted athletes and dieticians as needed.
05/2014 to 12/2014
Assistant ARE Custom Works Port Allen, La
  • Managed an online boutique, along with processing and shipping orders.
  • Managed my boss' personal and business calendars, ordered supplies when needed, handled mail, answered phone calls from prospective clients, picked up and dropped off orders in a timely manner.
12/2013 to 02/2016
Accounting Office Assistant Courtesy Ford Breaux Bridge, La
  • Answered phones, scheduled appointments, filed documents, processed down payments, processed inventory of vehicles, processed car deals, handled mail, and provided administrative support to the title clerks.
08/2013 to 12/2013
Direct Support Worker Caring Touch Lafayette, La
  • Assisted client with daily tasks such as eating, and all other daily activities of living as well as being socially involved with her community and leading a full and independent life.
  • Division of Administration-Information Technology/State Government-Baton Rouge, La.
08/2012 to 04/2013
Student Worker
  • Served as relief for the receptionist during breaks, lunch, and absences (within the parameters of his or her work schedule), filing, inputting, collating, and duplicating information, prepared summaries of reports, assisted with opening, sorting, and routing of mail.
  • Used the computer to enter or retrieve information, typing of routine and simple materials (cards, labels, envelopes, memoranda, short letters, etc.) provided courier service, performed related duties on and ad hoc basis, processing bids for the State of Louisiana.
07/2011 to 08/2013
Hostess/Server Landry's Breaux Bridge, La
  • Cooperated with team members, trained new hostesses/servers, opened and closed restaurant, communicated with customers to meet their needs,.
  • Accommodated requests and coordinated orders with the kitchen, answered phone calls in a professional manner and processed phone orders, reached set goals by the management staff, and strived to create the best experience possible for guests by being friendly and efficient.
07/2007 to 04/2011
Youth Leader
  • I was a part of a leadership team in which we implemented and developed events, group outreaches, public events, and weekly church services.
  • I led a bible study twice a week.
  • I was in charge of youth who attended our service for the first time to meet with them/pray with them/get their contact information.
Education and Training
Louisiana State University
B.S Nutrition Health and Society
administrative support, ad, scheduling appointments, cash handling, filing, inventory, leadership, letters, materials, Excel, mail, PowerPoint, Microsoft Word, organizing, quick learner, receptionist, recording, routing, shipping, sorting, answering phones, phones, phone, typing