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Professional Summary
Doctor of Business Administration expert specializing in program evaluation, analysis and management. Experienced inleading and collaborating with diverse international teams, marketing and conflict resolution. Proven talent for analyzingproblems, developing and simplifying procedures, and finding innovative solutions within multilateral organizations.
Skills
  • Budgeting and financial management
  • Budget development
  • Project management
  • Staff training/development
  • Human resources management
  • CPR certified
  • Disadvantaged youth programs
  • Strategic thinker
  • Juvenile justice system expert
  • Suicide prevention training
Work History
Director of Administrative Services, 07/2016 to Current
Caribbean Law Enforcement Foundation New York, New York
  • Co-Founder of the Caribbean Law Enforcement Foundation
  • Manager of the Community Engagement Division, which focuses on youth and community outreach within Caribbean countries.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Created, Develop and maintain a budget in excess of $700,000 annually and hired personnel for the entire foundation.
  • Guided the development, production, promotion and financial aspects of the Foundation development projects and foundation launch.
  • Grow a major gifts program including identification, cultivation and solicitation of major donors.
  • Oversee grant seeking including research, proposal writing, and reporting requirements.
  • Direct the annual fund program, including mailings and annual fundraising drives.Direct capital campaigns and other major fundraising drives.
Operations & Human Resources Manager, 06/2016 to Current
AMC Movie Theatres Westbury, NY
  • Lead and develop Film Crew and Supervisors to perform the "Essential Functions" of their positions.
  • Review financial numbers to optimize financial results and the guest experience.
  • Uphold AMC's Business Practice Standards and ensure compliance with company programs and policies.
  • Perform daily, opening, and closing operational, and administrative duties.Assist with hiring, training, developing, and appropriately disciplining associates.Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.Investigated and resolved customer inquiries and complaints in an empathetic manner.
Lead Youth Mentor, 01/2015 to Current
Dr. Walter Kyte Memorial Foundation Jamaica, New York
  • Lead mentor for two school programs focusing on Minority young men between the ages of 14 to 18 years old.
  • Communicated effectively and positively with parents, youth, fellow staff members, community partners, volunteers and school personnel.
  • Provide one-on-one mentoring services outside of program hours to assist the youth in developing the personal, emotional, or social skills that may be impacting their ability to be successful through coaching and modeling positive behaviors.
  • Assist participants in learning essential job functions and orientation to the workplace environment and culture.
  • Demonstrate an understanding of working with traumatized youth and trauma based behaviors and be prepared to engage in short term conferencing as needed.
Location Manager, 04/2017 to 12/2017
Hertz Corporation New York, NY
  • Oversees all of the personnel and operational functions of an assigned branch.
  • Responsible for scheduling adequate staff coverage, handling customer service problems and requests, reviewing competitive situations and supervising and training new personnel.
  • Completed 10 performance reviews each quarter, offering praise and recommendations for improvement, as well as using SMART goals to establish employee goals.
Senior Executive, 06/2014 to 04/2017
Boys Scouts of America-Greater New York Councils New York, NY
  • Manage Ten (10) Employees within the Division, for growth in membership, fundraising, and programming support.Administrator for 168 Explorers Units-Comprising over 4,800 Youth and 200 Law Enforcement Officers Citywide.Responsible for Training and Assignment of over 200 Police Officers, School Safety Agents and Federal Agents.
  • Direct Manager for subordinate Exploring Executive & Program Specialist.Member of the New York City Law Enforcement Exploring Executive Board and Program Committee.
  • Achieve progress towards specific goals and objectives, which include: program development through collaborative relationships, volunteer recruitment and training, fundraising, membership recruitment and retention.Secure adequate financial support for programs in assigned area.
  • Achieve net income and participation objectives for assigned events and activities in funding ranges of $80,000 to over $110,000.
Program Director, 09/2010 to 06/2014
South Ozone Park Youth Community Center South Ozone Park, New York
  • Responsible for development and execution of communications plan to parents and other clients to increase program participation using multiple channels including direct email marketing and collateral.
  • Developed comprehensive improvement plans for at-risk youth as well as their family and serviced clients and their families in community and educational advocacy
  • Participated in strategic planning and works toward successful completion of annual goals and objectives for programs
  • Boosted cultural awareness by incorporating children's literature from cultures around the world.
  • Pursued professional development continually by attending educational conferences and teacher training workshops.
Special Project Coordinator, 01/2010 to 12/2014
New York City Police Department Brooklyn , New York
  • Internship for the Community Affairs Bureau, Youth Services Division.
  • Coordinated Youth events for the Police Athletic League and the Law Enforcement Exploring Units.
  • Coordinated and effectively lead Cops & Kids youth recreational programs and educational workshops.
  • Assisted in planning summer camps for approximately 3,000 youth throughout all five boroughs for the Youth Police Academy. 
  • Facilitated educational workshops on Gang Resistance, Career and Academic development, drug education, peer pressure and social media for teens. 
Education
Ph.D.: Business Administration- Not For Profit Management , 2020
Northcentral University - Scottsdale
Master of Science: Public Administration, 2017
Marist College
Member of the American Society for Public AdministrationConcentration In Ethical Leadership, GPA: 3.30
Bachelor of Science: Security Systems, Farmingdale, 2013
Farmingdale State College
Alpha Phi Sigma-Criminal Justice & Chi Alpha Sigma\'s Honor Society Member Dean\'s List-Fall 2011 & Spring 2012 Presidents List Spring 2013, GPA: 38
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Professional Summary

Development Professional with 2+ years of research and project management experience in Haiti. French and Haitian Creole -fluent, strong command of data management software (Excel, R, SQL, Python) and geospatial programming software.

Education
2018
Master of Arts: International Policy and Development
Middlebury Institute Of International Studies - Monterey, CA

Coursework in Education, Gender and Development, Program Design, Program Evaluation Techniques, Survey Methodology, and Tools for Project Management

2013
Bachelor of Arts: International Relations
Stanford University - Stanford, CA

Coursework in International Comparative Education and Education Policy Analysis

Professional Experience
06/2018 to Current
Data Analyst BlueLabs Analytics Washington D.C., District of Columbia
  • Query databases and build statistical models to predict election outcome.
  • Analyze regression output and communicate findings to client organization.
  • Collaborate with client from concept through final delivery of data services and products.
01/2018 to 05/2018
Policy Intern, Bureau of Western Hemisphere Affairs U.S. Department of State Washington, DC
  • Corresponded daily with human rights organizations in Latin America and the Caribbean (LAC) to draft country-specific human rights reports.
  • Translated government documents from French to English.
  • Contributed to talking points and press guidance used by policymakers in furthering U.S. foreign policy objectives. 
  • Participated in meetings with senior-level government officials.
  • Balanced competing demands and work priorities.
  • Worked collaboratively and under short deadlines, to clear government documents and press statements for public dissemination.
01/2017 to 01/2018
Graduate Assistant Mixed-Methods Evaluation, Training and Analysis (META) Lab Monterey, CA
  • Analyzed data from a nationally representative survey to predict socioeconomic outcomes between different immigrant groups.
  • Presented findings to client organization with attention to detail and accuracy.
  • Promoted data literacy among graduate student cohort and fostered learning in data management and analysis.
05/2017 to 12/2017
Field Coordinator Université d'État d'Haïti Camp-Perrin, Haiti
  • Administered 800 household surveys on community perceptions of NGO Aid.
  • Collected, synthesized, and analyzed dataset pertaining to humanitarian emergencies and post-disaster recovery in Southern Haiti.
  • Facilitated key informant interviews with local officials and community leaders. 
  • Worked collaboratively with principal investigators to draft research findings and to jointly present at the Haitian Studies Association's Conference in New Orleans.  
05/2014 to 11/2014
Haiti Program Analyst The Earth Institute at Columbia University New York City, NY
  • Co-authored the white paper, "Assistance Sociale en Haïti: Étude du Programme "Ede Pep, "' with best practices and policy recommendations for improving social assistance and food transfer programs in Haiti.
  • Located 800+ public facilities in Haiti as part of Prime Minister Lamothe's National Infrastructure and Facilities Inventory Project.
  • Maintained regular contact with field agents and project staff. 
06/2013 to 12/2013
Port-au-Prince Communications Lead Ayiti Nexus Port-au-Prince, Haiti
  • Drafted company memos, letters for corporate sponsorship, and request for proposals (RFPs).
  • Oversaw the implementation of new projects, including staff management, logistics, budgeting, administrative and contractual support.
  • Managed the logistics of public events and conferences, including Ayiti Nexus and Reef Check International's first marine preservation conference in Northern Haiti, working on teams with the Minister of the Environment and the Minister of Tourism.
04/2012 to 09/2012
Teaching Assistant Massachusetts Institute of Technology Port-au-Prince, Haiti
  • Managed a classroom of 30+ Haitian university students and facilitated discussion as head TA in urban planning and disaster mitigation.
  • Coordinated with lecturers from Quisqueya University and MIT, and provided student support in drafting final research projects.
Certifications
Certificate in Design, Partnering, Management and Innovation (DPMI )
Middlebury Institute of International Studies at Monterey,  01/2018 

Mastered the essentials of project design including logical frameworks, results frameworks, systems maps, and the selection of strong indicators for effective monitoring.    

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Professional Summary

Self-Driven and goal-oriented professional with healthcare, behavioral and sales experience. A responsible, organized, articulate and, above all, caring individual with ability to service a diverse population. Bilingual in Spanish/English (written and verbal fluency).

Skills
  • Healthcare Sales/Marketing
  • Medicare/Medicaid regulations
  • Customer service
  • Highly competitive
  • Intakes/Assessments
  • Networking skills
  • Presentation skills
  • Compassionate/Empathetic
  • Verbal and Written Skills
  • Bilingual in Spanish/English (written and verbal fluency)
Work History
Outreach Coordinator, 10/2017 to 08/2018
SeniorLIFE Reading Reading, PA
  • Promoted the LIFE/PACE Program to community agencies.
  • Completed initial intakes for all new members.
  • Documented/maintained updated statuses on all prospective members.
  • Generated at least 15 new referrals every month with a minimum of two enrollments monthly.
  • Coordinated and developed all marketing activities such as bingo, arts and crafts, lunch and learns at senior housing and community non-profits.
  • Build effective relationships with potential enrollees and caregivers, physicians, hospitals, SNPs, social workers, senior housings and other community non-profits in order to generate referrals.
  • Assisted prospective members to determine medical and financial eligibility prior to enrollment.
  • Coordinated assessment meetings and introduce individual to the Clinical team providing background information.
  • Developed educational presentations on health and wellness for public events and senior community groups.
Youth Behavioral Specialist, 12/2015 to 03/2017
The Children Home of Reading (CHOR) Reading, PA
  • Provided direct care in residential treatment facility for male and female adolescents age 12-18 with Behavioral, Mental or Developmental disabilities.
  • Maintained a structured and safe environment.
  • Interacted with families and schools.
  • Assisted children in meeting their treatment goals by providing support and encouragement.
  • Documented and maintained client's daily progress notes for treatment plans.
  • Assisted with locating appropriate services for clients transition's within their community.
  • Coordinated and arranged weekly activities for clients.
  • Safe Crisis Management Trained/Ability to restrain youth if required.
Case Manager, 08/2012 to 08/2014
Rape Crisis And Sexual Assault Services Augusta, GA
  • Counseled and educated victims about domestic violence intervention.
  • Conducted intake assessments. 
  • Completed documentation and reports on a weekly and quarterly basis.
  • Develop crisis intervention plan/treatment plan.
  • Maintained records by reviewing case notes and progress notes.
  • Accompanied victims through the law enforcement process.
  • Assisted in allocating shelter and other necessary services.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Reported plans, findings and results to employers and insurance carriers.
Education
Bachelor of Science: Psychology, 2014
Augusta University - Summerville Campus - Augusta, GA
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Professional Profile

18 years experience in recruiting, hiring, training, and managing staff.  Knowledge of MS Office, Kronos, Timeforce, ADP, PeopleSoft, and other HRIS and timekeeping software.  Currently pursuing MBA with focus in Human Resources.  

Experience
Program Director 01/2017 to Current Taylorsville Recreation Center Taylorsville, UT
  • Recruit staff for multiple areas of recreation.
  • Hire, onboard, and ensure compliance with all web-based training.
  • Training, development, and continual motivation of workforce via 360 degree feedback.
  • Payroll using PeopleSoft and TimeForce
  • Workforce Planning including writing job descriptions, salary scales, external training and certification costs, and budget projections.
  • Mentored/trained new full-time coworker.
  • Manage Employee Performance through counseling including evaluations, disciplinary actions, and terminations when warranted by organizational policies and law.
  • Ensure all staff follow state and federal labor laws  and organization policies including hour restrictions in accordance with ACA, FSLA, and employed minors.
  • Plan, conduct, direct meetings for staff, co-worker teams, and contract/vendors.
  • Developed customer service training modules for site supervisors.
  • Manage contracts for other departments in regards to transportation and ski resorts for after-school ski lessons serving more than 2,000 participants.
  • Wrote and secured a grant for $75,000 through NWSEF to provide ski lessons and equipment rentals to youth in low income areas.  
  • Average budget responsibility of $250K in revenue and operations.
Program Coordinator 09/2010 to 12/2016 Northwest Recreation Center Salt Lake City, UT
  • Recruited staff for different areas of recreation.
  • Guided potential new hires through ADP application system.
  • Hired and on-board using ADP.
  • Scheduled management and payroll processing via PeopleSoft and TimeForce.
  • Ensured all staff follow state and federal labor laws  and organization policies including hour restrictions in accordance with ACA, FSLA, and employed minors.
  • Developed new programs and special events to encourage community participation and involvement in recreation.
  • Led special event teams, plan meetings, and maintain tasks lists for event management.
  • Communicated with other agencies, divisions, and private contractors on the scheduling of events, fields, transportation, and outdoor spaces.
  • Training, development, and continual motivation of workforce via 360 degree feedback.
  • Workforce planning including writing job descriptions, salary scales, external training and certification costs, and budget projections.
  • Attended Advisory Board and Community Council meetings representing Northwest Recreation Center.
  • Mentored/trained employees from part-time to full-time.
  • Addressed formal/informal complaints via investigations and resolved in accordance with organizational policies.
  • Managed Employee Performance through counseling including evaluations, disciplinary actions, and terminations when warranted by organizational policies and law.
  • Taught safety classes including American Red Cross First Aid and CPR.
  • Responsible for after-school ski program providing lessons to approximately 500 students each season.
  • Average Budget responsibility of $410K in revenue and operations.
Program Coordinator 07/2009 to 08/2010 Copperview Recreation Center Midvale, UT
  • Recruited staff for different areas of recreation.
  • Hired and trained staff.
  • Assisted in factors of daily facility management; including electronic fund transfers, deposits, identifying maintenance needs for exercise equipment and facility, room scheduling, and more.
  • Served as Facility Manager during assigned manager's maternity leave.
  • Served as Mentor in organization's mentoring program of new FTEs.
  • Communicated facility needs with other organizations using the campus including Head Start, Food Bank, and Health Clinic.
  • Attended Southeast Recreation Advisory Board, Midvale City, and other various community meetings representing Copperview Recreation Center.
  • Average Budget responsibility of $175K in revenue and operations.
Program Manager 04/2000 to 06/2009 Marv Jenson Recreation Center South Jordan, UT
  • Recruited staff for multiple areas of recreation. 
  • Managed workforce up to 150 seasonal employees in various departments and locations.
  • Developed in-house training and orientation for basketball referees and site supervisors.
  • Managed schedules in accordance with labor laws and organizational policies. 
  • Taught training classes including American Red Cross First Aid & CPR, Sexual Harassment Prevention, and Work Ethics.
  • Hosted in-house health fairs with local community organizations, participated in local business health fairs, and worked with local companies to provide health fairs and fitness/wellness benefits. 
  • Often served as Temporary Facility Manager in lieu of the assigned manager occasionally taking leave.
  • Mentored/trained employees from part-time to full-time.
  • Addressed formal/informal complaints via investigations and resolved in accordance with organizational policies.
  • Managed Employee Performance through counseling including evaluations, disciplinary actions, and terminations when warranted by organizational policies and law.
  • Managed full-day/off-track ski lesson program through contracted resort.
  • Average budget responsibility of $505K in revenue and operations.
Ski Instructor 11/2015 to Current Snowbird Ski and Summer Resort Sandy, UT

Seasonal Part-time - Teach ski lessons for children's programs.

Instructor 10/1999 to 03/2000 Broadview University West Jordan, UT

Formerly known as Utah Career College

  • Professor for Exercise Science Associate's Degree Program.  Taught a variety of classes for community college and counseled students in career choices, certification preparation, and job searches.
Corporate Wellness Intern 05/1999 to 08/1999 British Petroleum Amoco Prudhoe Bay, AK
  • Developed, wrote, and implemented a wellness education program on company's intranet.
  • Presented seminars based on intranet education program.
  • Conducted physical tests for Emergency Response Team assignments.
Education
MBA: Human Resources 2019 Louisiana State University - Shreveport Shreveport, LA
Supervisory Certificate: Management 2012 University of Utah Salt Lake City, UT

A 56 hour program hosted by Salt Lake County through the University of Utah for Managers. Coursework included interpersonal communication; coaching and motivating employees; managing employee expectations, accountability, and relations; and more.

Master of Science: Exercise Physiology 1999 Utah State University Logan, UT
Bachelor of Science: Kinesiology 1997 Louisiana State University Baton Rouge, LA
Affiliations/Certifications

PHR - Professional in Human Resources by Human Resource Certification Institute

         Certification ID   42PHR

HR Management Certificate Course by HumeNResources.com - 2018

SHRM - Current Member Status (National and Local Chapters)

PSIA - Level One Alpine