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Summary
Highly enthusiastic customer service professional with 21 years client interface experience involving children from infant to adult age. Hands-on and very hardworking. Motivated, dedicated and dependable.
Highlights
  • First aid and CPR certified
  • Ethical standards of conduct
  • Restraint techniques
 
  • Firearm Basic Training
  • Suicide Prevention training
  • Corrections experience
  • Confident
  • Suicide Assessment and Mental Illness Awareness seminar
  • Motivational
  • Advanced Defensive Tactics training
  • Active listening skills
  • Energetic work attitude
Accomplishments
Earn my Associate Of Science Degree in Criminal Justice, year 2016.
Nominated for Detention Deputy Trainee for the Polk County Sheriff's Office.  Nominated for “Polk Juvenile Correctional Facility Detention Center Civilian Employee of the Year” in 2004.
Experience
November 1999
to
July 2005
Polk Juvenile Correctional Facility Polk City, Fl Youth Worker 11/Supervisor Assisted in restraining violent and unruly inmates. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Conducted internal security checks and distributed meals. Continually monitored dormitories for inappropriate activity. Supervised the meal distribution and observed inmates during meals. Counseled juveniles on day-to-day reality oriented problems. Wrote daily reports that included recommendations for further treatment strategies and diagnostic efforts. Supervised inmates during meals, visits, recreation, telephone calls and shower time. Served as a member of the treatment staffing team to develop a rehabilitative program for juveniles. Received property from incoming inmates, provided receipts and inspected items for contraband. Informed inmates and visitors of rules, safety and security procedures and responsibilities. Maintained communications with all other areas of the facility at all times. Maintained daily logs of shift activity. Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates. Maintained appropriate control, security and well-being of youth at all times. Maintained correct physical head count at all times. Attended regular trainings and maintained appropriate certifications.
August 2005
to
Current
Polk County Sheriff's Office Winterhaven, FL Detention Deputy Assisted in restraining violent and unruly inmates. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Maintained records and logs of man hours, materials and equipment used. Conducted internal security checks and distributed meals. Continually monitored dormitories for inappropriate activity. Supervised the meal distribution and observed inmates during meals. Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment. Transported inmates to and from medical and dental appointments, funerals, work details and court hearings. Supervised inmates during meals, visits, recreation, telephone calls and shower time. Signed in all visitors and completed appropriate visitation log forms. Received property from incoming inmates, provided receipts and inspected items for contraband. Routinely reviewed housing assignments and reassigned inmates when needed. Informed inmates and visitors of rules, safety and security procedures and responsibilities. Maintained communications with all other areas of the facility at all times. Maintained daily logs of shift activity. Escorted prisoners to court appearances in a timely fashion. Instructed inmates on work details and transported them to work sites. Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates. Maintained appropriate control, security and well-being of youth at all times. Maintained correct physical head count at all times. Attended regular trainings and maintained appropriate certifications. Interact with public. 
Education
1979
Kathleen Senior High Lakeland, FL, US High School Diploma: General
2016
Polk State College Winterhaven, FL, US Associate of Science: Criminal Justice
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Summary
Client-focused and relationship-oriented professional with over 25 years of experience, who has developed excellent market insight and the industry acumen necessary to guide services to quality outcomes and financial success.
Core Accomplishments
Staff Development:
  • Supervised and motivated team members in achieving 125% revenue growth in 2016-17 fiscal year.
  • Co-led agency towards the transformation process for the State of Ohio's Behavioral Health Services Redesign.
Process Improvement
  • Developed and created new departmental procedures manual.
  • Assessed and expanding service area training.
Professional Experience
Program Director for FAIR and HOPE 03/2017 to Current Central Clinic Cincinnati, OH
  • Oversee collaborative effort between the Hamilton County Mental Health and Recovery Services Board, the Children's Services division of Hamilton County Job and Family Services (HCJFS), Central Clinic and the Alcoholism Council.
  • Program managmement of a team that provides assessment and transitional services as well as care managment of open HCJFS cases with a behavioral health service need.
  • Case consultation with JFS workers, and collaboration with community service providers.
  • Coordination of behavioral health services for children ages 7-17 who are involved in at least two of the major service systems within Hamilton County.
  • Oversight of a team that is responsible for evaluating referrals, connecting clients to services, providing active care coordination, and discharge transition planning.
Vice President of Behavioral Health and Psychiatric Services 10/2014 to 01/2017 Lighthouse Youth Services Cincinnati, Ohio
  • Plays critical role in achieving the mission and vision of Lighthouse Youth Services.
  • Manages and grows Behavioral Health services with a $4million budget.
  • Produces and adminsters a cohesive service delivery model in order to produce quality outcomes. 
  • Assumes leadership responsibilities as member of the Executive team.  
  • Develops Service line efficiencies and successes
  • Oversees 3000 clients and 200 team members.
Senior Program Director 06/2013 to 10/2014 Lighthouse Youth Services Cincinnati, Ohio
  • Supervision and administrative responsibility for Behavioral health intervention services. 
  • Prepared reports required by program funders and agency. Monitored compliance of Medicaid billing, CARF accreditation, and other funding and accrediting agencies.
  • Monitored CQI process and assisted in development and writing of new proposals.
Program Director 09/2009 to 06/2013 Lighthouse Youth Services Cincinnati, Ohio
  • Ensured fidelity to evidence based treatment model.
  • Supervision and administrative responsibility of CPST services and 70 staff members.
Program Coordinator 04/2006 to 09/2009 Lighthouse Youth Services Cincinnati, Ohio
  • Program development and implementation of a grant project that remains sustainable.
  • Prepared reports required by Program funders and Agency management.
  • Supervision and management of case managers to provide CPST, as well as worksite development for youth.
Lead Social Worker 05/1992 to 04/2006 Lighthouse Youth Services Cincinnati, Ohio
  • Assessment.
  • Service plan development.
  • Individual, Group, and Family therapy.  
  • Case management and Care coordination for adolescent boys residing in a residential setting.
Youth Worker 05/1991 to 03/1992 Lighthouse Youth Services Cincinnati, Ohio
  • Direct care, supervision and crisis management of adolescent girls residing in a residential setting.
  • Planned recreational activities.
  • Case management services.
Education
MSW: Social Work 2015 University of Cincinnati Cincinnati, Ohio, USA
Bachelor of Arts: Sociology Miami University Oxford, Ohio, USA
Certifications
  • Licensed Social Worker S.0015316 though the Counselor, Social Worker & Marriage & Family Therapist Board.
  • LISW pending supervision hours and Board approval. Expected 5/2017.
  • Certified Trauma Practitioner through The National Institute for Trauma and Loss in Children (TLC) 2013 to present.
Community Service
  • Cincinnati Therapeutic Riding & Horsemanship May 2016- present.
  • St Michael Church June 2002-present.
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Objective
To Obtain Employment.
Skills
  • Ability to manage and organize information
  • Listening skills
  • Strong work ethic
  • Leadership and management
  • Reliability
  • Willingness to keep learning
Certifications
Whimis March 2011
Work Experience
Cashier
July 2016 to Current
Giant Tiger Belleville, Ontario Cash, balancing of tills, upselling products.
Assistant manager/Cashier
September 2013 to May 2014
Mac's Frankford, Ontario Upselling, balancing of till, stock and control, day to day data entry of lottery and sales.
Cashier
October 2012 to September 2013
Mac's Marmora, Ontario Cash, re-stocking and loading skids.
Line worker
April 2007 to April 2010
Adecco Belleville, Ontario Packing boxes and loading skids.
Youth Worker
April 2001 to April 2007
The New Ark Deloro, Ontario Daily paperwork and reports, watching the children and keeping them on task, answering phones, daily planning of meals and activities, dispensing daily medication.
Education
Grade 11, 1984 North Addington Education Centre Cloyne, Ontario, Canada
References
Bonny Ray, Counsellor,
Earla Johnson, Staff, Tim Hortons,
Lynn Banks, Line Supervisor, Metro Papers,
This resume is created in 7 minutes.
Career Overview
Stock Clerk seeking an exciting role with a quality-focused grocery store at the heart of a vibrant community. Dedicated to representing my employer with professionalism, enthusiasm and integrity.
Core Strengths
  • Flexible schedule
  • Courtesy
  • Manual dexterity
  • Strong organizational skills
  • Detail oriented
  • Highly motivated
  • Resourceful
  • Computer literate
Work Experience
Youth Worker Sep 2016 to Mar 2017
Job Works St. Augustine, FL
  • Cleaning tables at Conch House
  • Stacking food for Council on Aging Meals on Wheels
  • Washing dishes and cleaning food carts at Flagler Hospital
  • Shredding paper for Council on Aging
Educational Background
High School Diploma 2016 Matanzas High School Palm Coast, FL