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• Manage 20 specification accounts while understanding client objectives and mapping their business requirements to signify offerings. (products, systems & services)
• Develop, maintain and enhance direct relationships with designers and architects.
• Training activities designed with a purpose of establishing / furthering direct relationships networking architects, designers and contractors.
• Prioritized tasks and responsibilities independently; strong negotiation and communication skills.
• Handled customer complaints and guided them to quick and satisfactory resolution.
• Developed, managed and maintained up-to-date time-lines inclusive of all critical milestones, key interdependencies and resource constraint.
• Managing the flow of project information between the team and the client, through regular meetings and written communications.
• Troubleshoot production and delivery timeline issues
I am a highly-motivated, high-performing employee with mature, personable, and productive working goals. My ability to effectively multi-task and drive for continuing education places me above the rest.
I am skilled and service-driven and provide my best effort toward the company mission and those who rely on our services. I have demonstrated knowledge and experience in process improvement, driving change, delivering value, facilitating partnerships, and working across levels of management to create key relationships that are successful.
In the past 10 years of my career, I have worked in service-oriented professional-level positions with high visibility and responsibility. I demonstrate the ability to complete tasks accurately despite interruptions and competing demands. I have worked in and been lead to high-performing teams to meet (or exceed) objectives. I am dedicated and hardworking with an internal drive to deliver excellence.
Served as an invaluable member of the Clearance Processing Team, under the direction of the SAFE-2 Personnel Security Team Leader. Responsible for work executed with Clearance Processing to include transfers, extensions, terminations, and clearance status checks. Worked daily alongside teammates to perform upgrades, downgrades, reinvestigations and initials. Primary duties included serving customers; provided a full-range of mid-expert assistance to customers by telephone, email, Request-Tracker (RT) and in-person; forms control, review, and approval; and customer assistance using a variety of databases and web sites. Maintained strong client-relationships internal and externally and at all different levels in regards to meeting the needs specific to Clearance Processing and the DOE Order 470.4B Safeguards and Security Program. Excellent and extensive past experience with maintaining multi-level client relationships while protecting sensitive and private information. Knowledgeable of the Laboratory's security and safeguards policies, practices and procedures as well as the Laboratory's computer and information security policies, practices, and procedures. Worked daily to ensure compliance and maintains adhesive practices in relation to these policies. Worked daily with the DOE Service Center out of Albuquerque receiving and processing clearance grants, transfers, extensions, suspensions, defaults and terminations as well as any other applicable DOE directed actions. Knowledgeable in the clearance grant process developed from working alongside SAFE-2 Team Leader. Understands and knowledgeable of legal requirements affecting Security & Safeguards. Served as back-up support as recipient and processor for workers reporting derogatory information as part of the DOE reporting requirements (directly for team leader). Knowledgeable and able to process local access restrictions, and apply and upload information to local 4th Dimension Relational Database Application (4D). Involved in creating new processes and checklists to increase efficiencies and effectiveness of imported data. Extensive experience report writing and developing and executing queries in relational databases and programs, along with extensive professional and academic experience providing summary presentations and resolutions which require data analysis and evaluation. Provided frequent professional experience resolutions specific to personnel security in an attempt to successfully provide customers and other government agencies the best customer service and/or successful interaction available. Extensive experience and participation working as a team member in a team environment as well as working effectively autonomously. Experience serving as both a team member and a team leader in both academic and professional settings. Interacted efficiently and successfully, on a daily basis at expert level, with large amounts of customers in a variety of databases to include 4D, Office of Personnel Management (OPM), Clearance Processing Application, Badge & Access, Oracle, General Services Administration (GSA), CPCI, Applicant Tracking and other programs within the Microsoft Office Suite such as Word, Excel, Outlook, PowerPoint, and SharePoint. Working knowledge of other Lab-wide administrative systems such as Oracle (both as user and administrator), Time and Labor, and Concur. Over seven (7) years of professional and academic experience working with legal issues and court actions.
Responsible for employee recruitment and applicant processing to include maintenance of employee records, computer files and reporting. Supervised HR team members and reported directly to HR Manager. Acted as HR records custodian. Assisted in other HR functions and ad-hoc reporting and projects. Provided high-level of confidential records and personnel data.
Master of Public Administration
My demonstrated application of lean six sigma tools, concepts, and methods make me a great fit for your Lean Six Sigma 2 position.