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Objective
To obtain a position within a professional environment supporting federal programs, utilizing my knowledge in security and client servicing, as well as providing opportunities for growth and career development.
Education
Bachelor of Arts: Criminal Justice & Criminology 2016 University of Maryland, College Park, MD
Associate of Applied Science: Mental Health 2013 Montgomery College, Takoma Park, MD
Skills
  • Admin: (64/40/90/92-72% overall)
  • Advanced Management System (AMS) Proficient
  • HR Access Solutions Proficient
  • Yardi Voyager Proficient

  • ECLIPSE Practice Management Software Proficient
  • Banner Software Proficient
  • Building Link Software Proficient
  • Security personnel training
Work Experience
Washington, DC Metropolitan Area Independent Contractor/Consultant 03/2018 to Current
  • Aided in training and assistance for national security personnel in the area of Surveillance Detection
  • Provided observation in various exercises to support learning objectives
  • Effectively communicate with all levels of individuals while performing in difficult and stressful conditions that occurred on the job.
  • Analyzed specific learning objectives to assist in tailoring training exercises and needs of the students based on student's future assignments
  • Provided feedback to students regarding methodology to assist with ensuring the proper execution of instructional tasks.
Kadin Family Chiropractic and Wellness Center Bethesda, MD Front Office Assistant 08/2017 to 12/2017
  • Checked in/out patients, sscheduled appointments through ECLIPSE software, and billing (approximately 100 visits/patients per week)
  • Managed phone calls and e-mails from current and prospective patients, medical professionals, and event coordinators
  • Managed office finances, independently handled billing issues, and observed statistics of incoming patients throughout the week and month
  • Created and prepared various marketing/informational materials as needed
  • Coordinated and participated in quarterly events and weekly team meetings related to practice and health
  • Maintained office environment and ensured materials need were properly stocked or ordered for replenishment.
  • Occasionally provided personal assistance to doctor such as scheduling travel arrangements and personal appointment reminders
Keepers Staffing Bethesda, MD Administrative Assistant and Receptionist 04/2017 to Current
  • Traveled to assigned client locations and served as an assistant at the location.
  • Answered client calls, organized client private information within computer database
  • Participated in training meetings with client
  • Scheduled appointments for clients
  • Assisted in inputting and updating employee information using HR Access software
  • Updating client's customer information through AMS software system
PAE (formally with the GS&S division of USIS before acquisition by PAE) Falls Church, VA Security Training Specialist/ Role Player 01/2017 to Current
  • Supported the training of security and law enforcement personnel and assisted with numerous functions of the required curriculum such as area knowledge and use of mass transit, analysis and report writing skills, and time management and scheduling of tasks.
  • Aided law enforcement personnel in communication skills and interfacing with various organizations as well as understanding their unique protocol 
  • Ensured successful completion of teaching objectives for all exercises.
VICTORIA'S SECRET Bethesda, MD General Support Specialist 12/2016 to Current
  • Drove store sales and growth by personally selling to customers
  • Delivered efficient cash wrap experience through processing customer and associate transactions at the Point of Sale (POS) system or mobile register
  • Processed merchandise to be floor ready and maintained back room and under stock to brand standards
  • Converted returns, offers and other promotions into larger sales
  • Maintained the standards for the appearance of the store by completing daily and monthly cleaning checklists
ACCOUNTS PAYABLE OFFICE, MONTGOMERY COLLEGE Rockville, MD Assistant 04/2011 to 12/2013
  • Served as first point of contact for directing students and employees to appropriate locations
  • Selected by management to mentor new student employees on office operations
  • Filed important documentation using specialized computer programming (Banner) to scan confidential employee information
  • Organized employee, vendor, and student reimbursement checks
Internships
RESPITE SERVICES, ARC OF MONTGOMERY COUNTY Rockville, MD Office Assistant 11/2013 to 01/2014
  • Provided information to families seeking respite care
  • Aided individuals seeking respite care provider (RCP) job positions
  • Arranged and compiled confidential information for both families and employers 
  • Modified client information into computer database.
COMMUNITY SERVICES FOR AUTISTIC ADULTS AND CHILDREN, INC. Montgomery Village, MD Junior Teacher for Intensive Early Intervention 04/2013 to 08/2013
  • Assisted and communicated with young individuals with autism in their home environment
  • Used ABA (applied behavior analysis) to shape individuals' actions into desired behaviors
  • Aided teaching counselors on building language, social, academic, and self-help/daily living skills
  • Met with parents, licensed psychologist, and teachers in bimonthly updates for progress reports
Organizations
  • A WOMAN'S WORTH-University of Maryland (2014-2016)
  • SISTER TO SISTER- University of Maryland (2014-2016)
  • ​IMARA ROOSE INC​- (2015)​
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Professional Summary
Hardworking and self-motivated individual with an active CBP clearance, and a strong technical background with a desire to utilize my advanced capabilities and enhance my skills to further develop a career path in System Administration
Skills
  • System upgrades
  • Active Directory Administration Users, Groups and Computers
  • VMware vSphereVM 
  • SCCM
  • Cisco AnyConnec
  • VPN configuration
  • MobiKey
  •  Wireless Access Point
  • Agile methodologies
  • Risk mitigation and management
  • Data analysis
  • Installs/loads operating system and application software

  • LAN and WAN expertise
  • FTP servers knowledge
  • Data backup and recovery systems
  •  Desktop and laptop repair
  • Skilled in TCP/IP and WAN
  • Image Processing
  • Ghost Imaging
  • Remedy
  • JIRA
Work History
System Administrator 09/2016 to Current
Unisys Corporation - Supporting CBP
  •  Providing support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Analyzing, designing, installing configuring maintaining and repairing network infrastructure
  • Diagnosing and resolving problems in response to customer reported incidents
  • Installing, configuring, integrating, troubleshooting, optimizing and maintaining customer hardware and software to maximize system availability and monitors network performanc
  • Providing Tier III/other support per request from various constituencies, Investigates and troubleshoots issues.
  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities, configure / add new services as necessary
  • Maintaining and monitoring the server room, the wireless network and other server infrastructure
  • Delivering on-site IT and AV technical support for 450 staff
  • Overseeing the daily performance of network


System Administrator 07/2013 to 09/2016
Eagle Ray, Inc - Supporting CBP
  • Delivered on-site IT and AV technical support for 500 staff.
  • Provided technical support for PC hardware and software 
  • LAN, VLAN, WAN and Server hardware installations, maintenance, upgrades, warrantee management, and inventory management
  • Installed software, modified and repaired hardware and resolved technical issues Identified and solved technical issues with a variety of diagnostic tools
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems
  • Provided on-call support for critical issues
  • Monitored overall network performance
  • Worked closely with CBP NOC, DHS OneNet and server engineers to ensure quality service
  • Performed network modeling and analysis Identified service improvement opportunities
  • Configured, tested and maintained network equipment
  • Planned and implemented upgrades to system hardware and software
  • Set up staff workstations with PCs, Macs, phones and laptops.
  • Maintained and monitored the server room, the wireless network and other server infrastructure
IT Support Specialist 10/2012 to 07/2013
Systems Integration Inc. - Supporting CBP
  • Provided technical support to over 65,000+ CBP and DHS end users -serving a variety of Federal, state, local, and international agencies including but not limited to CBP Officers, Border Patrol Agents, Air & Marine Officials, Agricultural Specialists, law enforcement personnel, domestic and international trade partners, and travelers to and from the US
  • Administered password resets ensuring strong authentication DHS procedures for Novell LAN, Windows Active Directory, TECS/TPX, ATS, VPN, and PICS accounts using INFOSEC security principles for industry and CBP Security Standards
  • Performed escalation procedures for Severity 2 (High) and Severity 1 (Urgent) issues to Service Desk Management and Incident Management.
Education
Bachelor of Science: Information Technology 2011 ECPI University - Manassas, VA


Courses Included:

  • Introduction to Operating Systems
  • ​Introduction to Network
  • Networking I & II, Intermediate Routing and Switching
  • Windows Client and Server, and Network Security I & II
  • Training in Customer Service for Technical Support
Certifications
  • ITIL Foundation V3
  • Certified CompTIA Security + Certified
  • AWS Solutions Architect Associate in progress
  • CCNA in progress
This resume is created in 7 minutes.
Experience
Specification Sales
New York, NY
The Lighting Group/ Jun 2018 to Current

• Manage 20 specification accounts while understanding client objectives and mapping their business requirements to signify offerings. (products, systems & services)

• Develop, maintain and enhance direct relationships with designers and architects.

• Training activities designed with a purpose of establishing / furthering direct relationships networking architects, designers and contractors.

PROJECT MANAGER
New York, NY
The Lighting Group/ Jul 2017 to Jun 2018

• Prioritized tasks and responsibilities independently; strong negotiation and communication skills.

• Handled customer complaints and guided them to quick and satisfactory resolution.

• Developed, managed and maintained up-to-date time-lines inclusive of all critical milestones, key interdependencies and resource constraint.

• Managing the flow of project information between the team and the client, through regular meetings and written communications.

• Troubleshoot production and delivery timeline issues

SALES SUPPORT SPECIALIST
New York, NY
Acolyte Industries/ Apr 2016 to Jul 2017
  • Liaison for project development between representatives and end user
  • Product training to lighting representatives
  • Developer of control systems and layouts
  • Created and organized part number creations for Quickbooks
QUOTATIONS
New York, NY
Acolyte Industries/ Apr 2015 to Apr 2016
  • Pricing specialist for LED fixtures and accessories
  • Customer service via phone support, online chat, email support
  • Troubleshoot production and delivery timeline issues
  • Lighting take-offs from blueprints
  • Coordinate price packages with suppliers, owners, trade professionals



CUSTOMER SERVICE SPECIALIST
New York, NY
Custom Staffing/ Dec 2014 to Apr 2015
  • Temp for Broadway.com, New York Philharmonic, Standard Motor Products
  • Customer service via phone support and office administration
  • Handled scheduling, inventory, supplies, and shipping
SINGER, SONGWRITER, ROAD MANAGER
Dover Plains, NY
Just Surrender/ Apr 2002 to Oct 2014
  • International recording artist featured on MTV, Fuse, along with movie soundtracks.
  • Coordinated itineraries for tours, national and international
  • Manager of inventory and merchandise.
  • Social Media Manager
Education
Associate of Arts: Communications Dutchess Community College 2012 Poughkeepsie, NY, USA
This resume is created in 7 minutes.
Summary

I am a highly-motivated, high-performing employee with mature, personable, and productive working goals. My ability to effectively multi-task and drive for continuing education places me above the rest.

I am skilled and service-driven and provide my best effort toward the company mission and those who rely on our services. I have demonstrated knowledge and experience in process improvement, driving change, delivering value, facilitating partnerships, and working across levels of management to create key relationships that are successful.

In the past 10 years of my career, I have worked in service-oriented professional-level positions with high visibility and responsibility. I demonstrate the ability to complete tasks accurately despite interruptions and competing demands. I have worked in and been lead to high-performing teams to meet (or exceed) objectives. I am dedicated and hardworking with an internal drive to deliver excellence.

Highlights
  • Lean Six Sigma Green Belt certified
  • Demonstrated experience with lean six sigma tools, concepts, and methods
  • Extensively organized and awarded for successfully leading projects
  • Demonstrated and successful in conducting research, determining alternative solutions and recommendations to implement change
  • 10+ years of demonstrated extensive experience of interpersonal, oral, and written communication skills
  • Experience in analytical decision making throughout HR profession
  • Excellent demonstrated team-building skills and working autonomously
  • Highly proficient in Word, Excel, PowerPoint, and Visio
  • Daily interaction and successful collaboration with all levels of Laboratory management
  • 4 years experience in developing, writing and editing policies and procedures
  • 2 years experience mentoring junior level staff
  • Educated and motivated
Accomplishments
  • Albert A. Rosenthal Fellowship Award recipient for outstanding academic contributions (The University of New Mexico, School of Public Administration) - Spring 2013
  • Lean Six Sigma (Green Belt) Certified - 2011
  • Received "2010 Director's Award" for a Go-Green Implementation project that brought new and easy-to-use technology to employees in the Operations Department.
Experience
HR Generalist 2 Oct 2016 to Current
Triad (Los Alamos National Laboratory) Los Alamos, NM
  • Daily interactions applying specialized knowledge to assignments
  • Thorough working knowledge of HR processes, systems and procedures
  • Lean strategies & initiatives worked daily/weekly basis to provide effective and efficient service to customer base
  • Process improvement tactics strategized to improve local HR initiatives within team
  • Works autonomously well, and seasoned in team-building skills
  • Demonstrates analytical and tactical decision making daily/weekly
  • Detailed knowledge of customers organization as well as knowledge of LANL organizational structure, policies, procedures, and strategic objectives
  • Strong analytical skills and proven competence in resolving simple and complex HR and organizational issues
  • Delivers an exceptional level of service to each customer by listening to concerns and answering questions
  • Specialized skills in preparation and presentation of oral and written reports
  • Highly proficient in Word, Excel, PowerPoint and Visio
  • Reviews the processing of personnel requests or actions to ensure conformance to policy
  • Demonstrated ability to and successfully collaborate with all levels of Laboratory management
  • Assisted in leading teams and providing recommendations to advance the student program within ADBI (Spot Award recipient)
Security Specialist 1 Feb 2016 to Oct 2016
Los Alamos National Security, LLC. Los Alamos, NM

Served as an invaluable member of the Clearance Processing Team, under the direction of the SAFE-2 Personnel Security Team Leader. Responsible for work executed with Clearance Processing to include transfers, extensions, terminations, and clearance status checks. Worked daily alongside teammates to perform upgrades, downgrades, reinvestigations and initials. Primary duties included serving customers; provided a full-range of mid-expert assistance to customers by telephone, email, Request-Tracker (RT) and in-person; forms control, review, and approval; and customer assistance using a variety of databases and web sites. Maintained strong client-relationships internal and externally and at all different levels in regards to meeting the needs specific to Clearance Processing and the DOE Order 470.4B Safeguards and Security Program. Excellent and extensive past experience with maintaining multi-level client relationships while protecting sensitive and private information. Knowledgeable of the Laboratory's security and safeguards policies, practices and procedures as well as the Laboratory's computer and information security policies, practices, and procedures. Worked daily to ensure compliance and maintains adhesive practices in relation to these policies. Worked daily with the DOE Service Center out of Albuquerque receiving and processing clearance grants, transfers, extensions, suspensions, defaults and terminations as well as any other applicable DOE directed actions. Knowledgeable in the clearance grant process developed from working alongside SAFE-2 Team Leader. Understands and knowledgeable of legal requirements affecting Security & Safeguards. Served as back-up support as recipient and processor for workers reporting derogatory information as part of the DOE reporting requirements (directly for team leader). Knowledgeable and able to process local access restrictions, and apply and upload information to local 4th Dimension Relational Database Application (4D). Involved in creating new processes and checklists to increase efficiencies and effectiveness of imported data. Extensive experience report writing and developing and executing queries in relational databases and programs, along with extensive professional and academic experience providing summary presentations and resolutions which require data analysis and evaluation. Provided frequent professional experience resolutions specific to personnel security in an attempt to successfully provide customers and other government agencies the best customer service and/or successful interaction available. Extensive experience and participation working as a team member in a team environment as well as working effectively autonomously. Experience serving as both a team member and a team leader in both academic and professional settings. Interacted efficiently and successfully, on a daily basis at expert level, with large amounts of customers in a variety of databases to include 4D, Office of Personnel Management (OPM), Clearance Processing Application, Badge & Access, Oracle, General Services Administration (GSA), CPCI, Applicant Tracking and other programs within the Microsoft Office Suite such as Word, Excel, Outlook, PowerPoint, and SharePoint. Working knowledge of other Lab-wide administrative systems such as Oracle (both as user and administrator), Time and Labor, and Concur. Over seven (7) years of professional and academic experience working with legal issues and court actions.

Human Resource Generalist - Supervisory Dec 2015 to Jan 2016
Centerra Los Alamos Los Alamos, NM

Responsible for employee recruitment and applicant processing to include maintenance of employee records, computer files and reporting. Supervised HR team members and reported directly to HR Manager. Acted as HR records custodian. Assisted in other HR functions and ad-hoc reporting and projects. Provided high-level of confidential records and personnel data.

Senior Human Resource Specialist Feb 2011 to Nov 2015
SOC Los Alamos Los Alamos, NM
  • Held primary responsibilityfor the administration of the Human Reliability Program (HRP) for SOC LosAlamos employees.
  • Primary & sole incumbent for the administration of ClearanceProcessing for SOC Los Alamos employees and its constituents; assisted employees in initial clearance submissionand scheduling LANL appointment. Served and processed 5-year clearance paperwork asResponsible Line Manager (RLM), Scheduled & rescheduled clearance appointments, served as main contact with DOE scheduling randompolygraph appointments, completed and processed Guest Scientist agreementsfor clearance holders not working onsite. Submitted badge requests, maintained LANL's Oracle system onbehalf of the Company (no other employee has this privilege), Performedinternal security support functions as it relates to clearance processing,access control / badging and visit control.
  • Interfaced with internal and external customers and represented SOCLos Alamos's management on designated boards and committees.
  • Requiredto work independently with some guidance from the HR Manager and was required to stay abreast of regulatory or policy changes that affected the administration ofprogrammatic responsibilities.
  • Maintainedconfidentiality and protected personal information on a daily basis▪ Extremelydetail-oriented in written communication and report writing▪ Demonstratedthe ability to influence on a daily basis through strong and efficientcommunication skills▪ Extensiveexperience and daily maintenance in LANL's Oracle database▪ Demonstratedexceptional computer skills including Microsoft Office email, InternetExplorer, including all other intermediate functions provided by Windows▪ Strong,Proficient communication using electronic media
  • Maintainedeffective client relationships between employees, Managers and Directors, LANL employees,as well as other external agencies and the general public. Providedall employees, and all levels of managers and directors with great customerservice on a daily basis▪ Consistentlydemonstrated personal punctuality and dependability.
  • Proficientin data entry into multiple databases while maintaining a high level ofattention to detail▪ Ensured a mutual respectful work environment that was free form harassment anddiscrimination▪ Managedand input information into multiple databases daily▪ Demonstrated daily the ability to manage multiple tasks while maintaining strict level ofaccuracy▪ Worked successfully independently and as a team member
  • Congenialand enthusiastic contributor and supporter of team goals▪ Demonstratedcustomer focused service skills to all levels of personnel.
Operations Support Specialist Apr 2009 to Dec 2010
SOC Los Alamos Los Alamos, NM
  • Generated reports on a daily basis to ensure training compliance for +200 employees
  • Worked daily/weekly towards process improvement in regards to scheduling, identifying effective training days, and shift coverage for workers
  • Provided pivot table data sheets to Director-level management illustrating trends regarding completed, missed and cancelled training for employees
  • Scheduled LANL training for +200 employees in accordance with DOE required training for Security Police Officers
  • Provided training notifications (dates/time/location) to employees
  • Assigned applicable curricula in U-Train for employees
  • Worked towards providing a more effective, cost-efficient way to notify employees of scheduled training, and in a timely manner
  • Identified operational issues and worked with managers to resolve concerns
  • Completed various reports and analyzed each report to decide where improvements could be made
Education
Master of Arts, Public Administration 2013 The University of New Mexico Albuquerque, NM

Master of Public Administration

Business Management 2010 Colorado Technical University Business Administration & Management
Skills

My demonstrated application of lean six sigma tools, concepts, and methods make me a great fit for your Lean Six Sigma 2 position.