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Skillful Support Specialist resume

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To obtain a position within a professional environment supporting federal programs, utilizing my knowledge in security and client servicing, as well as providing opportunities for growth and career development.
Bachelor of Arts: Criminal Justice & Criminology 2016 University of Maryland, College Park, MD
Associate of Applied Science: Mental Health 2013 Montgomery College, Takoma Park, MD
  • Admin: (64/40/90/92-72% overall)
  • Advanced Management System (AMS) Proficient
  • HR Access Solutions Proficient
  • Yardi Voyager Proficient

  • ECLIPSE Practice Management Software Proficient
  • Banner Software Proficient
  • Building Link Software Proficient
  • Security personnel training
Work Experience
Washington, DC Metropolitan Area Independent Contractor/Consultant 03/2018 to Current
  • Aided in training and assistance for national security personnel in the area of Surveillance Detection
  • Provided observation in various exercises to support learning objectives
  • Effectively communicate with all levels of individuals while performing in difficult and stressful conditions that occurred on the job.
  • Analyzed specific learning objectives to assist in tailoring training exercises and needs of the students based on student's future assignments
  • Provided feedback to students regarding methodology to assist with ensuring the proper execution of instructional tasks.
Kadin Family Chiropractic and Wellness Center Bethesda, MD Front Office Assistant 08/2017 to 12/2017
  • Checked in/out patients, sscheduled appointments through ECLIPSE software, and billing (approximately 100 visits/patients per week)
  • Managed phone calls and e-mails from current and prospective patients, medical professionals, and event coordinators
  • Managed office finances, independently handled billing issues, and observed statistics of incoming patients throughout the week and month
  • Created and prepared various marketing/informational materials as needed
  • Coordinated and participated in quarterly events and weekly team meetings related to practice and health
  • Maintained office environment and ensured materials need were properly stocked or ordered for replenishment.
  • Occasionally provided personal assistance to doctor such as scheduling travel arrangements and personal appointment reminders
Keepers Staffing Bethesda, MD Administrative Assistant and Receptionist 04/2017 to Current
  • Traveled to assigned client locations and served as an assistant at the location.
  • Answered client calls, organized client private information within computer database
  • Participated in training meetings with client
  • Scheduled appointments for clients
  • Assisted in inputting and updating employee information using HR Access software
  • Updating client's customer information through AMS software system
PAE (formally with the GS&S division of USIS before acquisition by PAE) Falls Church, VA Security Training Specialist/ Role Player 01/2017 to Current
  • Supported the training of security and law enforcement personnel and assisted with numerous functions of the required curriculum such as area knowledge and use of mass transit, analysis and report writing skills, and time management and scheduling of tasks.
  • Aided law enforcement personnel in communication skills and interfacing with various organizations as well as understanding their unique protocol 
  • Ensured successful completion of teaching objectives for all exercises.
VICTORIA'S SECRET Bethesda, MD General Support Specialist 12/2016 to Current
  • Drove store sales and growth by personally selling to customers
  • Delivered efficient cash wrap experience through processing customer and associate transactions at the Point of Sale (POS) system or mobile register
  • Processed merchandise to be floor ready and maintained back room and under stock to brand standards
  • Converted returns, offers and other promotions into larger sales
  • Maintained the standards for the appearance of the store by completing daily and monthly cleaning checklists
ACCOUNTS PAYABLE OFFICE, MONTGOMERY COLLEGE Rockville, MD Assistant 04/2011 to 12/2013
  • Served as first point of contact for directing students and employees to appropriate locations
  • Selected by management to mentor new student employees on office operations
  • Filed important documentation using specialized computer programming (Banner) to scan confidential employee information
  • Organized employee, vendor, and student reimbursement checks
RESPITE SERVICES, ARC OF MONTGOMERY COUNTY Rockville, MD Office Assistant 11/2013 to 01/2014
  • Provided information to families seeking respite care
  • Aided individuals seeking respite care provider (RCP) job positions
  • Arranged and compiled confidential information for both families and employers 
  • Modified client information into computer database.
COMMUNITY SERVICES FOR AUTISTIC ADULTS AND CHILDREN, INC. Montgomery Village, MD Junior Teacher for Intensive Early Intervention 04/2013 to 08/2013
  • Assisted and communicated with young individuals with autism in their home environment
  • Used ABA (applied behavior analysis) to shape individuals' actions into desired behaviors
  • Aided teaching counselors on building language, social, academic, and self-help/daily living skills
  • Met with parents, licensed psychologist, and teachers in bimonthly updates for progress reports
  • A WOMAN'S WORTH-University of Maryland (2014-2016)
  • SISTER TO SISTER- University of Maryland (2014-2016)
  • ​IMARA ROOSE INC​- (2015)​

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Job-winning Support Specialist resume

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Professional Summary

I am seeking a fulfilling position where I can utilize my skills and create a meaningful impact in the lives of those who suffer from a substance abuse or mental health disorder. I am a highly-energetic, culturally sensitive, bilingual, compassionate female. My goal is to continue to live purposely to make a difference.

Bilingual in Spanish and English Reliable
Work History
Recovery Support Specialist 02/2019 to Current
Hartford Health Care/Rushford Meriden, CT
Restaurant Server/Shift Leader 01/2014 to 10/2017
Chips Family Restaurant Wethersfield, Connecticut
Intern-Volunteer 02/2015 to 07/2017
Youth Challenge of Connecticut Harford, Connecticut
Restaurant Server 02/2012 to 02/2014
International House of Pancakes Bloomfield, Connecticut
Restaurant Server General Manager 02/2006 to 02/2012
Denny's Family Restaurant Enfield, Connecticut
Certified Nurses Aid 03/2001 to 03/2003
St. Elizabeth Health Center East Hartford, Connecticut
Bachelor of Science: Human Services 2019 Springfield College - Springfield, Mass
Connecticut Training Center, Inc - Harford, Connecticut
  • Youth Mental Health First Aid USA 2019
  • Heartsaver First Aid 2019
  • State of Connecticut Certified Recovery Support Specialist 2018
  • Mental Health First Aid 2015

Top Support Specialist skills

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Experienced Support Specialist resume

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Professional Summary

Accomplished laboratory professional with clinical as well as research experience in all facets of microbiology, advancing and evolving over time to gain deeper knowledge of the questions asked.  Striving to maintain a positive relationship with my team as well as working independently in an efficient and respectable manner.

  • Familiar with molecular techniques and analysis
  • Strong analytical and reasoning skills
  • Detail oriented and organized
  • Strong communication skills
  • Proficient with Quality Systems
  • Accomplished collaborator
Work History
Research And Extension Support Specialist II 07/2018 to Current
Cornell University - SIPS Ithaca, New York
  • Conducts research while considering multiple approaches and selects appropriate methods based on objectives of the project
  • Directs lab and field data collection efforts to support research activity for field crops pathology research program
  • Proficient in laboratory techniques, such as DNA sequencing and analysis, culturing microorganisms, aseptic technique
  • Provides primary disease diagnosis to extension educators
  • Manages and oversees all aspects of the research laboratory environment including but not limited to the following:  safety, quality assurance (QA), training, ordering supplies, coordinating budgets, maintaining equipment, hiring and communicating with employees and students
Diagnostic Microbiology Technologist I 07/2001 to 07/2018
Cornell University-Animal Health Diagnostic Center Ithaca, New York
  • Accomplished and confident in molecular testing, including PCR, multiplex PCR, electrophoresis, DNA sequencing
  • Molecular analysis using DNASTAR's Lasergene software and BLAST
  • Proficient in multiple testing disciplines, including culturing for aerobic, anaerobic, enteric and fungal organisms and serologic testing
  • Primary mycologist which encompasses reading, analyzing and reporting fungal cultures
  • Identification of through automated systems such as Sensititre, MALDI-TOF, as well as DNA sequencing and biochemical evaluation
  • Experience writing Standard Operating Procedures (SOPs), reports, presenting data to shareholders
  • Quality assurance compliance (QA), corrective action documentation
  • Extensive experience using VetView and other LIMS systems
  • Collaboration with clinicians, scientists on individual cases and research projects to contribute to the organization's shared mission and vision
  • Work with all shareholders in a good-natured, flexible and cooperative manner while contributing to a positive work environment
  • Experience using Microsoft Suite: Office 365, Word, Excel, SharePoint, PowerPoint
  • Supervisor experience for student employees and work study
Scientific Sales & Marketing Representative 02/2000 to 05/2001
Energy Beam Sciences, Inc. Agawam, Massachusetts
  • Responsible for sales of laboratory supplies and equipment, technical support and training of customers and internal staff through the use of presentations, seminars and workshops
  • Managing and preparing outreach, specific marketing projects, news releases, newsletters and product literature
  • Development and management of budgets and annual sales reports
Clinical Microbiologist 08/1997 to 10/1999
SUNY Upstate Medical University Syracuse, New York
  • Proficient in handling specimens and setting appropriate cultures
  • Proficient in the evaluation of routine aerobic, anaerobic, mycobacteriology and mycology cultures in a human hospital
  • Maintained and supported Standard Operating Procedure (SOP) and Quality Assurance guidelines (QA) guidelines
Graduate Teaching Assistant 01/1995 to 04/1997
SUNY College of Environmental Science and Forestry Syracuse, New York
  • Teaching assistant for the following courses: General Mycology, Forest and Shade Tree Pathology, Microbial Ecology
  • Experience with greenhouse, controlled climate chamber and field research experiments
Graduate School: Forest Pathology and Mycology 1997 SUNY College of Environmental Science and Forestry - Syracuse, NY
Bachelor of Science: Environmental Forest Biology 1994 SUNY College of Environmental Science and Forestry - Syracuse, NY
  • Ledbetter, E.C., M.L. Norman,J.K.Starr. (2016) In vivo confocal microscopy for the detection of canine fungal keratitis and monitoring of therapeutic response. Vet Ophthalmol 19:220–229.
  • Ledbetter, E.C.,J.K. Starr. (2015) Malassezia pachydermatis keratomycosis in a dog. Med Mycol Case Rep 10:24-26.
  • Garner, C.,J.K. Starr, P.L. McDonough, C. Altier. (2010) Molecular Identification of Veterinary Yeast Isolates by Use of Sequence-Based Analysis of the D1/D2 Region of the Large Ribosomal Subunit. J Clin Microbiol. 48:2140-2146.
  • Barr, S.C., P.L. McDonough, R. L. Scipioni-Ball,J.K.Starr. (2005) Serologic responses of dogs given a commercial vaccine against Leptospirainterrogans serovar pomona and Leptospira kirschneri serovar grippotyphosa. Am J Vet Res 66:1780-4.