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Summary of qualifications
* Creative, proactive, and accomplished IT professional with over nineteen years of experience in the airline industry - Above and Below the wing operations.
* Versatile Engineer with vast knowledge of Enterprise Project Lifecycle methodology. Expert in product development, release planning, change management and product strategy.
* Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
* Proven ability to devise, implement, and manage a mobile operations environment and MDM program, while juggling networking, and systems administration duties. 
* Hardworking, highly motivated, high-performing individual with strong analytical and problem solving skills, "can-do" attitude, and ability to work in a diverse team environment.
* Excellent technical and non-technical communication skills. Fosters open communication by encouraging the expression of ideas and opinions. 
Senior Systems Engineer 12/2010 to Current Delta Air Lines Atlanta, GA
  • Below the wing operations SME and primary IT contact for domestic/international stations, on-site and remote support.
  • RFID project engineer, from POC with various vendors all the way to implementation: development, testing, deployment, software/firmware updates, field training (IT field ops, GSE, and station leaders) and overall support of the RFID at 84 stations - fixed (pier/claim) readers, handheld readers, and belt loader readers.
  • Top escalation engineer responsible for making sure coverage and data throughput are adequate at all our stations worldwide: Delta proprietary Wi-Fi standards 802.11a/b/g/n and various carrier's (AT&T, Sprint, T-Mobile, Verizon) 3G/4G/LTE - work directly with their RF/RAN engineers to deliver the best radio frequency spectrum available.
  • Represents Mobility Infrastructure Services on various IT projects and business initiatives.
  • Member of the R&D team which includes meeting with various vendors (device OEMs, software providers), attending conventions/conferences, evaluation and selection process of the next generation mobile devices/wearable. Provide engineering and testing of future mobile infrastructure solutions.
  • SOTI mobile device management (MDM) configuration, administration, and support of large scale global enterprise mobility ecosystem.
    Senior Integration Engineer 09/1999 to 12/2010 Delta Technology / Delta Air Lines Atlanta, GA
    • SME and top level technical escalation point for all Above the wing client/server and hardware/software issues from lab design, creation, and testing all the way to production implementation and deployment.
    • Responsible for daily administrative tasks and projects which included technical support, creating reports, monitoring service levels, interface for customer services issues.
    • Managed software system development and integration projects through all phases of project life cycle - development, testing, implementation, deployment, and post-production support (on-call and on-site) of all 13 ACS Suites and 28 applications. 
    • Created installshield msi's and batch scripts for installation packages, LDAP entries (components, association, attributes), RET components and streams, and maintenance of the ClearCase vobs. 
    • Successfully migrated all the ATW machines from WinNT to WinXP which included software/hardware certification, testing, deployment, and provided user training - "Red Shirt" duties.
    Technical Consultant 02/1998 to 09/1999 Delta Staffing Services Atlanta, GA
    • Administered NT user accounts and provided technical support to end-users with a 100% customer satisfaction rating.
    • Performed scheduled maintenance and backups on enterprise production NT servers.
    • Responsible for resolving trouble calls concerning MS OS, Exchange, and all approved applications.
    • Ensure platforms/system conform to established enterprise standards.
    Network Engineer 01/1997 to 06/1997 United Coconut Planters Bank Makati, Philippines
    • Led the team through renewal of regional branches - PC/LAN achieved ahead of schedule.
    • Installed, maintained, and upgraded systems running Windows 95/NT/Server.
    • Instrumental in the planning, implementation of LAN/WAN hardware and software applications, which led to successful deployments and near zero customer downtime.
    Manager / Co-Owner 06/1994 to 12/1996 Laser Tek Systems Quezon City, Philippines
    • Hired and trained four new PC technicians.
    • Negotiated with vendors to obtain satisfactory hardware and software at a reasonable cost.
    • Build, installation and configuration of PC (hard drives, modems, memory, network, video, sound cards, motherboards) and provided technical support.
    Bachelor of Science: Computer Engineering AMA Computer University Quezon City, Philippines
    This resume is created in 7 minutes.
    Versatile Network Engineer focused on process development and improvement, and the IT design and delivery life cycle.
    • Network configuration and support
    • Desktop and laptop expert
    • VoIP knowledge
    • Wireless security specialist
    • IT security policies
    • SDWAN
    • Networked applications
    • Strong communication skills
    • Leadership
    • Working independently
    • System administration
    • SMB Network design and Security
    Developed deployment procedures detailing how to convert over 800 non-standard remote sites to new standardized SDWAN solution with a 90% first time success rate. 
    Established and lead a training program that enabled newly hired consultants to successfully function as Remote Call Engineers for new equipment installations in as little as one week, reducing previous training times by up to six weeks.
    Served as a Network Security Engineer for over 20 small businesses, providing secure network solutions taylered to each costumers needs.
    11/2015 to Current
    Network Engineer Koch Business Solutions, LP Reno, Nv
    Designed, configured, and installed customer focused IT solutions to aid in value creation while minimizing cost, both resources and downtime, for remote and onsite delivery.
    eveloped processes and training 
    This resume is created in 7 minutes.
    Professional Summary
    Dedicated information technology professional with 24 years of diverse business and computer related experience.  Seeking a long-term position with a solid organization who will benefit from as well as nurture my skills.

    Working with shifting priorities

    Managing multiple projects simultaneously

    MS SQL Server

    MS Windows workstation and server


    Computer Networking

    General C# / JavaScript / VBScript

    Project Management

    Work History
    Regional IS and Development Manager, 10/2007 to Current
    Altice USA College Station, TX
    • Prioritize software development projects which originate from many departments
    • Heavy SQL Server, SSIS and Reporting Services development, turning data into actionable information in dashboards and reports
    • Occasional C#, JavaScript, VBScript, web / application development
    • Strong focus on automating processes whenever possible, giving back hours and efficiency to all departments
    • Manager of the Development team
    • Retained all Regional IS Manager duties listed below
    Regional IS Manager, 05/2006 to 10/2007
    Altice USA College Station, TX
    • Manager of the Desktop Support team, supporting approximately 175 end users
    • Manager of the Server/Network Admin team, supporting approximately 30 physical and virtual servers and network hardware across 11 states and 200+ locations
    • Create annual capex budgets to cover growth and hardware lifecycles
    • Manage major projects such as billing system migrations, integrations from mergers, facilities changes (generator and datacenter AC installations)
    • Escalation point for end user support as needed
    Senior Network Engineer, 02/2004 to 05/2006
    Altice USA College Station, TX
    • Configured, deployed, and maintained the Cisco firewalls, switches, and routers in our division
    • Managed a wide spectrum of connectivity options ranging from dial-up to direct fiber connections, continually on the lookout for the best options available in each location
    • Maintained critical network connections to our satellite uplink provider which we utilized for multicast content distribution across the country
    • Escalation point for end user network issues across the country
    Server Administrator, 03/1999 to 02/2004
    Altice USA College Station, TX
    • Configured, deployed, and maintained the Windows server hardware in our division
    • Shared in the maintenance and upkeep of our IBM AS/400 midrange server hardware
    • Maintained and grew our network infrastructure
    • Provided end user desktop support
    Operations Manager, 01/1997 to 03/1999
    Computer Access College Station, TX
    • Managed the team who built, loaded, and tested custom PC desktops
    • Responsible for all purchasing for the retail store front as well as the backroom, maintaining inventory of in-demand products
    • Designed the weekly full page newspaper ad and the specials that we promoted
    • Responsible for our in-house network, servers, and billing application
    Network Engineer, 06/1995 to 01/1997
    Computer Access College Station, TX
    • Worked with small business customers to determine their networking needs
    • Designed, installed, and maintained Novell and Windows NT computer networks
    Shipping and Receiving Clerk, 09/1994 to 06/1995
    Computer Access College Station, TX
    • Processed all incoming and outgoing shipments
    • Managed inventory
    Returned Merchandise Tech, 12/1993 to 09/1994
    Computer Access College Station
    • Tested all hardware that was returned to the store as defective
    • Returned and tracked defective hardware to vendors
    Coursework emphasis on computer science and engineering: Texas A&M - College Station
    This resume is created in 7 minutes.

    Director of Network Services with 35+ years of achievement delivering IT-empowered solutions that optimize performance and efficiency.   Blend of hands-on technical expertise and strong business acumen, with ability to serve as vital bridge between business and IT.  Record of leading the architecture, design, and administration of high-performing networks supporting business operations globally. Proven ability to deliver innovative solutions that streamline operations, capture savings, increase capability, and accelerate growth. Trusted business partner who can who can translate the needs of senior executives into value-added IT solutions. Strong organizational leader who has built and coached cross-functional teams.
    • Infrastructure Architecture
    • Network Engineering 
    • Network Administration 
    • IT Leadership 
    • Datacenter Management 
    • Technology Architecture 
    • Cloud Technologies 
    • PCI Compliance

    •  Network Security – Information & DataSecurity 
    • LAN/WANNetworks VoIP & Telephony 
    • Routers/Switches
    • Network Load Balancing 
    • Vendor Management 
    • Team Leadership
    • WiFi
    Director of Network Services Jun 2014 to Dec 2016
    PVH Corp Bridgewater, NJ

    • Developed and implemented network design improvements to increase security, availability and reliability for 24/7 operations to support global community.
    • Completed company-wide LAN upgrade which improved availability for critical systems. Implemented MPLS network upgraded to Ethernet circuits and Fiber Ring networks for better user experience and productivity.  Redesigned architecture and expanded wireless.
    • Design and implemented core network infrastructure to support new capabilities and mobile applications.
    • Worked with business partners and successfully rolled out Cisco Unified Communications corporate wide.
    •  IT governance in infrastructure design, transition and operations.
    •  Drove infrastructure strategy and roadmaps aligned with industry best practices and emerging technologies.
    •  Established stakeholder relationships to ensure alignment and visibility to IT investments.
    •  Financial accountability. Managed operating and project budgets. Business case development.
    •  Contract negotiations with strategic suppliers. Oversight of SLAs to ensure quality.
    •  Developed employee leadership competencies through coaching, mentoring and stretch goals. 
    • Ensured most efficient use of $6M+ CapEX budget, maximizing the ROI of IT investments; reduced $1M in telecommunications costs through management of global provisioning teams
    • Responsible for a team of 21 network professionals.
    Network Services Infrastructure Manager Jun 2011 to May 2014
    PVH Corp Bridgewater, NJ
    • Ensured Service Level Agreements (SLA's) were met.
    • Ensured capacity and resource planning were performed according to specifications. 
    • Monitored vendor systems performance.
    • Translating, recommending, and planning network/systems hardware, systems management software and architecture.
    • Approved and modified technical designs and architectures by reviewing end-user, topology, physical, security, performance and interoperability requirements.
    • Analyzed and designed security procedures, as well as ensuring overall security.
    • Research and developing new technologies for the organization.
    • Ensured that planned testing activities are performed, technical criteria are met, and disaster recovery testing was successfully implemented.
    • Directed the assessment of network/systems service performance risks, and designing contingency plans.
    • Lead the development of enterprise architecture and related technology standards.
    • Large-scale global infrastructure integrations. Coordination across technology domains to ensure identity, directory and collaboration service transitions occur with little to no business disruption. 
    Network Engineer II Jun 2007 to May 2011
    PVH Corp Bridgewater, NJ
    • Provided Tier III support for related issues directed from the Help Desk or from the business.
    • Configuring and maintaining network/systems for the enterprise network. Planning, updating, and validating configuration information.  Providing technical assistance to less experienced personnel when necessary.
    • Researching, analyzing, and implementing solutions for recurring Help Desk events.
    • Reviewing the enterprise infrastructure to ensure that client expectations are met.
    • Researching solutions for service improvements.
    • Identified and performed user network/system configurations.
    • Ensured the control and reliability of all network systems and environments.
    • Coached and mentored less experienced personnel in complex areas of expertise.
    Network Engineer I Jun 2003 to May 2007
    PVH Corp Bridgewater, NJ
    Sr. Network Specialist Jan 2001 to May 2003
    PVH Corp Bridgewater, NJ
    Network Specialist Jun 1997 to Jan 2001
    PVH Corp Bridgewater, NJ
    Tech Support Specialist Jun 1992 to May 1997
    PVH Corp. Bridgewater, NJ
    Computer Operations Supervisor Jun 1989 to May 1992
    PVH Corp. Piscataway, NJ
    Lead Computer Operator Jun 1984 to May 1989
    PVH Corp. Bridgewater, NJ
    Computer Operator Feb 1982 to May 1984
    PVH Corp. Piscataway, NJ
    Print Operator (Swamper) Jul 1981 to Jan 1982
    PVH Corp. Piscataway, NJ
    Education and Training
    Architecture College of Staten Island Staten Island, NY, USA
    This resume is created in 7 minutes.
    Computer Technician with background in imaging, printer installation, memory installation, hard drive installation, motherboard replacement and general troubleshooting. Seeking challenging position with opportunities for expanding upon existing skill base.
    • Layout and design
    • Networked applications
    • Strong communication skills
    • Managing tight deadlines
    • Working independently
    • Leadership
    • ServiceDesk
    • Microsoft BackOffice products
    • Microsoft Lync
    • Web application design
    • Large-scale systems
    • System administration
    • Cloud computing
    • Microsoft Exchange 2010
    • Windows Server 2003
    • Windows XP
    • Windows 8
    Driscoll & Driscoll Insurance Agency Palmdale, CA Senior Network Administrator 02/2010 to 11/2015 Managed all switches, routers, firewalls and Cisco equipment.
    Maintained company servers, computers, printers, cables and other equipment. Supervised 5 external computer consultants and vendors.
    Acted as primary contact for computer hardware and software problems, as well as network emergencies. Worked with outside vendors and teams to develop voice and data wiring infrastructure. Managed application patches, data backup, security changes and network configuration.
    Diagnosed network problems involving a combination of hardware, software, power and communications issues.
    Replaced boards, changed servers and loaded and tested software applications. Ran cables from existing patch panels to new patch panels to secure the router and switches in the proper location.
    Midori Services Inc Palmdale, CA Technical Support 10/2011 to 11/2015 Set up equipment for employee use. Answered user inquiries regarding computer software and hardware operation. Performed second-level support for all workstation and server class systems.
    Computer Help INC Palmdale, CA Owner Network Engineer 05/2009 to 10/2011 Fixed bugs as they were encountered. Answered user inquiries regarding computer software and hardware operation. Set up equipment for employee use. Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications. Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support. Developed training materials and procedures. Established requirements for new systems and modifications. Designed and maintained websites. Analyzed network packet information and computer OS system data to identify and characterize anomalies on networks. Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops.
    Performed second-level support for all workstation and server class systems.
    J B Wholesale Lancaster, CA Driver / Loader / Fork Lift Operator 06/2006 to 08/2008 Drove Class A and B commercial loaders to clients locations and loaded materials either by hand or with forklift.
    Computer Education Institute Los Angeles, CA Instructor 06/2000 to 04/2002 Taught classes in A+, Novel 5.0, Novel 5.1, Microsoft Windows 2000 Professional Microsoft Windows 2000 Server. Responsible for following curriculum and maintaining student records on a daily basis. Designing and developing additional lesson plans and labs to assist at risk students. Tutor individuals and small groups who needed additional assistance with subject matter. Developed and taught "Boot Camps" for at risk students.
    Education and Training
    A+, Network Plus, TCP/IP MCP: Computer Systems Repair 2000 Computer Education Institute, Los Angeles, CA, United States CompTIA Network+ certification
    Coursework in Microsoft Certified Professional 
    This resume is created in 7 minutes.
    Core Qualifications
    • Project management 
    • Technical team lead
    • High technical IT skills
    • Project analysis
    • Coordination skills
    • Interpersonal skills
    • Reporting skills 
    • Bussiness analysis skills
    • Network design & implementation
    • Routing, switching & wireless
    • Data Center Technologies
    • Virtualization: Servers, networks & storage
    • Network security
    • Unified communications
    • Monitoring
    01/2013 to Current
    Infrastructure Area Technical Manager Ingenia Málaga
    • Coordinate and manage a team of project managers to ensure projects progresses and quality
    • Project manager in strategical projects for major customers
    • Types of projects: Networking, data center, firewalling, unified communications, load balancing, wireless, cpd design, structured cabling, CCTV, advanced audiovisual systems, energy efficiency, etc.
    • Collaboration in NOC/SOC service design for major customers
    • KPI identification, tracking and reporting to direction
    • Direct contact with major customers 
    • Realization of technical deals and pre-sales for major customers  
    • Overseeing finances to ensure projects progresses on time and budget 
    01/2011 to 12/2012
    Technical Manager Libera Networks Málaga
    • Oversees a team of project managers
    • Project manager in strategical projects 
    • Types of projects: Networking, firewalling, unified communications, wireless.
    • Manage resources and overseeing finances to ensure projects progresses on time and budget
    • Formed partnerships with other companies 
    • Realization of deals and pre-sales for major customers 
    01/2006 to 12/2010
    Project Manager Libera Networks Málaga
    • Managing, requirements gathering, development, quality assurance, and project budgets
    • Produce project documentation and reports 
    • Design, deployment, management and maintenance of customers networks: switching, routing, firewalls and unified communications (mainly Cisco)
    • Configuration/setting up of Point to Point and Point to Multipoint radio networks. (Alvarion, Motorola, Aviat, Ceragon)Configuration and setting up of WiFi and WiFi Mesh networks
    • Specialized instructor of leading technologies and manufacturers (official Alvarion instructor for two years in Spain)
    • Development of a complete solution for network monitoring based on Nagios + Nagvis + NagiosQL + PNP4Nagios + NagiosBPI + SNMPTT + other add-ons and plugins, under Linux Ubuntu Server Operating System 
    08/2005 to 01/2006
    Network engineer Libera Networks Málaga
    • Internal system, network and unified communication implementation and administration. 
    • Design, implementation and maintenance of WiFi, Pre-WiMAX, WiMAX and owner technologies.
    • Basics networks design and deployment (Routing and switching)
    • Site surveys and supervision in the implementation process
    Telecommunication Engineer: telematics and electronic specialities Universidad de Málaga
    MSc in Mobile Technologies, Applications and Services IT Training Center of Junta de Andalucía
    • Intranet and Server Administrator (409h) 
    • Cisco Certified Voice Professional Mini Camp (40h)
    • Cisco IP Telephony Express (40h)
    • WiFi Mesh RF Networks (80h)
    • ITIL Practitioner (24h)
    • Internal project management (10 h)
    • Training skills (50h)

    • Several Cisco Certifications: CCDA, CCNA R&S, CCNA Wireless, add CCNP in progress
    • Flowmon Certificate
    • PMP (in progress)
    Technical Skills
    Skills Experience Total Years Last Used
    General Cisco Technology Expert 12
    Switching: VLAN, Trunking, Spanning tree, QoS, LACP, Ethernchannel, load balancing Expert 12 Actually
    Routing: Inter-VLAN routing, OSPF, EIGRP Expert 12 Actually
    WAN: BGP,MPLS, MetroEthernet, PPPoE Intermediate 5 3 months
    Cisco WiFi Solutions: Access points, Mesh, WLC, WCS (now Cisco Prime) Expert 12 Actually
    Monitoring and reporting: SNMP, Netflow, Nagios, Zabbix, Cacti, Cisco Prime, Cisco Prime, Solarwinds Adavanced 12 Actually
    Firewalling: Cisco ASA/Firepower, Fortinet, Palo Alto, Watchguard Intermediate 5 Actually
    Load Balancers: F5, Cisco ACE Intermediate 3 Actually
    Other WiFi: HP (Aruba), Ruckus, Meraki, Aerohive Advanced 10 Actually
    Virtualization technology: VMWare, Proxmox, Virtual Vox Intermediate 4 Actually
    Ticket system: JIRA Intermediate 4 Actually
    Micrsoft Office: Word, Excel, Visio, Project, Power Point Advanced 20 Actually
    Microwave radio links: Ceragon, Aviat, NEC, Motorola Expert 12 Actually
    Installations: Fiber optics deployment, site survey, structured cabling, Autocad planning Advanced 12 Actually
    SDN technology Fundamental awareness 1 Learning actually
    Security systems; Cisco ISE, Forescout Intermediate 2 Actually
    This resume is created in 7 minutes.
    Professional Summary
    Creative, hands-on professional with expertise in graphic design, art direction and project management. Art director with solid artistic and design experience who excels in leading teams. Graphic Designer who expertly researches and develops emerging concepts and trends. Tech-savvy and creative.
    • Print advertising
    • Visual communication principles
    • Excellent communication skills
    • Digital media
    • Superb eye for detail
    • Excellent leader
    • Flier and poster printing
    Work History
    February 2016-Current Art Director | Explicit communications | Lagos, Lagos State
    • Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
    • Translated complex concepts and data into compelling visuals for media outreach.
    • Maintained consistent use of graphic imagery in materials and other marketing outreach.
    • Designed new on-brand visual elements to effectively convey concepts and messaging.
    • Formatted text and graphics for blog posts, newsletters and other materials.
    • Worked with internal clients to determine strategy and design for annual marketing campaigns.
    • Generated computer graphics and page-layout software, graphic elements and photography.
    • Monitored production schedules while adhering to assigned budgets.
    • Designed advertisements, tradeshow banners and signage from concept through completion.
    May 2015-November 2015 Art Director (INTERN) | Leo Burnett Lagos | Ikeja, Lagos
    • Responsible for creative design for prominent [project] .
    • Brand Activations
    • Ideation & Brainstorming 
    • Traditional & Digital Advertising methods
    • Brand creation & building
    January 2015-April 2015 Database Administrator (INTERN) | Counterhouse Consultants | Lagos, Lagos

    •  Assisting in database design
    • Setting up and testing new database and data handling systems
    • Updating and amending existing databases
    • Monitoring database efficiency
    • Sustaining the security and integrity of data
    April 2014-February 2015 Network Engineer | Ministry of Science & Technology | Lagos, Lagos
    • Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
    • Network configuration (Training).
    • Monitoring the performance of the network to establish if any changes need to be made.
    • Relating with network users about fixing existing problems.
    • Passing all network issues through my superior for proper guidance.
    • Coordinating computer network access and use.
    • Designing, configuring and testing networking software, computer hardware, and operating system software.
    • Upgraded and expanded network systems and their components.
    2014 Master of Science: Information Technology (IT) De Montfort University, England, United Kingdom
    2012 Bachelor of Science: Computer Science Redeemer's University, Ogun, Nigeria
    This resume is created in 7 minutes.
    Professional Summary
    Network Engineer excelling in all the aspects of network implementation and management with an emphasis on R&S, Security, and Datacenter. Personable team player offering advanced technical knowledge and a can-do attitude. A dynamic network engineer bringing more than 10 years in information systems. Customer-oriented and skilled at relating to and connecting with people from all backgrounds.
    Work History
    Network Engineer 11/2017 to Current
    NBN, Melbourne Docklands, VIC
    • Configuring and testing end-to-end integration using layer2 network services. Implementing L2 VPN technologies like VPLS, Epipe, L2 QoS, SDP, LSPs.
    • Configuring and testing ENNI to INNI MPLS LSP paths, creating tunnels and provide optimum connectivity to broadband clients of the Access Seekers.
    • Working closely with Access Seeker team in integrating and expanding their IP network for data expansion.
    • Usage of test tools like SolarWinds, Spirent, Wireshark.
    • Worked in Alcatel SAM 5620 EMS system for node management, service provisioning, and statistics collection.
    • Reviewed logs for all networking devices for unresolved abnormalities and problems.
    Sr. Network Engineer 01/2006 to 10/2017
    Netmax Technologies Pvt ltd Chandigarh, Chandigarh
    • Designed and implemented scalable networks in collaboration with my team and vendor support like Cisco, Alcatel, Palo Alto, Checkpoint etc..
    • Implemented and maintained firewalls, series switches, and security appliances of all major vendors.
    • Providing Network project configuration and management support to huge ISPs and enterprise customers for MPLS L3 and L2 VPN, QinQ,  Security policies.
    • Packet analysis and applying network and security policies to improve network performance.
    • Working with the architecture/design team, analyzing new solution requirements, testing processes, Migration process, analyzing new requirements,  to improve customer network.
    • Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
    3 Year Diploma in Electronics and Communication: Electronics and Communication Engineering 1 Government Polytechnic - Batala, India
    Post Graduate Diploma in I.T: I.T 2001 Sikkim Manipal University - Gangtok, SK, India
    This resume is created in 7 minutes.
    Build and lead and organization that makes our clients better; an organization devoted to continual service improvement, achieved through standardization, documentation, knowledge sharing, and investment. IT Experience- more than 8 years working in information technology including help desk support, telecommunications/network engineer and team leadership Leadership Experience- more than 5 years leadership experience (leading teams ranging from 8 to 40 reports, not included formal military training via Army Officer Candidate School Metrics-Oriented- my experience/education in the field of psychology/statistics give me a firm foundation to understand statistical data and strategically direct efforts to maximize efficiency Dedication to Values- being a leader by example by striving to meet our service goals/promises and championing our policies and procedures Highly Productive- leading the company in ticket closures by a wide margin since joining the company (company record) while maintaining high quality and customer satisfaction History of Success- speak with my colleagues present and former, take a look at my history and you will see a pattern of successful results, from leading the district in sales from day one, solid relationships and community efforts, to recognition of efforts through employee of the month and quarter awards
    12/2016 to Current
    NOC Manager Charter Communications Louisville, KY
    • Lead Tier 2 team to support break fix resolutions, health checks, and move/add/changes.
    • Maintained constant and clear communications with staff and senior management regarding incident resolution and projects Created a positive team work environment in order to maximize resources Managed incidents queues exceeding SLA; ensure efficient workflow among team Applied strategic planning skills to improve quality of service during major merger with TWC.
    12/2014 to 01/2016
    NOC Supervisor Louisville, KY
    • Served as interim NOC Manager since July 2015, including many extended responsibilities such as NOC tours for current/prospective clients, management team meetings, driving organizational change, managing tier III install/repair teams, test and turn-ups, Cisco audits Served as Primary Incident Manger and prepared client deliverable root cause assessments Created efficiencies through process improvements and standardization resulting in significant cost-savings to the company and leaps forward in key performance indicators Highly regarded by colleagues through 360 degree feedback reports and employee recognition programs Responsible for exceeding SLA targets, reporting metrics regularly to senior leadership.
    12/2012 to 01/2014
    Network Engineer I- West Unified Communications Louisville, KY
    • Gained extensive experience triaging and responding quickly to multi-client incidents while serving as the leader on 3rd shift and weekends.
    • Served as the senior engineer on my shift, helping new hires transition to the NOC by assisting with training and serving as a technical resource, in addition to ensuring proper incident management.
    • Volunteered for numerous overtime projects that included service changes, equipment repair, creating/improving training documentation and ticket tracking procedures that benefit the company as a whole.
    • Met and exceeded all service metrics while readily offering additional support to respond to various client escalations, ticket assignment, ticket priority evaluation, as well as providing flexibility to address critical coverage gaps related to highly impactful incidents and staffing challenges.
    02/2011 to 12/2012
    Senior Administrative Specialist Crowe Horwath Louisville, KY
    • Responsible for collaborating with tax staff to process thousands of tax returns to crucial deadline for a top 10 national accounting firm.
    • Provided timely reporting and documentation to ensure we met our goal of 100% tax compliance for our clients.
    • Championed records management procedure, provided top-notch client service, worked as a liaison for remote IT staff on all in office projects and incidents.
    02/2008 to 12/2010
    Senior Network Tech II/Telecom Assistant Berea College Berea, KY
    • Team leader of up to 8 junior techs, in-charge managing timely completion of campus-wide hardware installation, software configuration and work orders.
    • Maintained network inventory, documentation and administrative databases.
    • Assisted with training co-workers, faculty/staff, and supported campus wide equipment roll-outs to over 1500 students.
    • Tracked progress and guided our team to completion on extensive projects that included transitioning all equipment to Cisco technologies and implementing campus-wide wireless coverage.
    02/2007 to 02/2008
    Store Manager Movie Gallery Louisville, KY
    • Built and supervised a team of 15 that provided exceptional customer service.
    • Successfully motivated my team to meet numerous sales metrics including units per transaction and various promotional sales items.
    • Collaborated with local business partners to created revenue through joint promotions.
    08/2005 to 02/2007
    Network Tech I/Telecom Assistant Berea College Berea, KY
    • Provided network and PC support to 2500+ faculty/students.
    • Worked to assist team leaders to fill work orders, programmed Cisco, Linksys & Nortel devices, rack mounted servers, assisted in numerous new equipment roll-outs.
    08/2004 to 05/2005
    IT Practicum Shelbyville, KY
    • Assisted faculty/staff and over 1500 student in a help-desk role.
    • PC hardware/software repair and installation.
    • Researched and tested new IT products.
    Education and Training
    Masters: Computer Management & Information Systems Sullivan University Louisville, KY Computer Management & Information Systems GPA: 4.00
    December 2010
    Bachelor of Arts: Psychology Berea College Berea, KY Psychology GPA: 3.57
    Cisco, hardware installation, equipment repair, help-desk, PC support, sales, tax compliance, tax returns
    This resume is created in 7 minutes.
    I have 10 years of experience  in network engineering field. My role in the past ten years was designing,configuring, maintaining networking systems with devices and software from a variety vendors, including Cisco, Juniper, Microsoft, Checkpoint, Vmware and Linux. Consequently, I have strong knowledge and demonstrated ability to diagnose and troubleshoot the issues in routing, switching, firewalls,  security devices and virtualization technologies.
    I am a Chinese and a holder of permanent resident visa in Australia. In 2009, I passed the lab exam of CCIE certification which is still active currently, and after that, I was continuously  working and keeping the enthusiasm in the area of network engineering and system integration.
    • Strong knowledge and design considerations of routing technology on Cisco/Juniper/Huawei devices, such as OSPF, EIGRP, BGP, NAT, ACL, WAN, MPLS, MPLS VPN, etc. 
    • Strong knowledge and practical experience in campus switching technology with Cisco/Juniper/Huawei devices, including VLAN, STP, EtherChannel, HSRP, VRRP, GLBP, Multi-layer Switching, Layer 2 Qos, etc.
    • Skilled in the technology of VPN such as IPSec VPN, DMVPN, GETVPN, GRE Tunnel,  and practical experience with configuring them on a variety of devices, including routers and firewalls of Cisco/Juniper/Checkpoint.
    • Strong knowledge and practical experience in network security technologies including intrusion prevention, traffic inspection  Layer 2 Security features(DAI, Port Security, 802.1X, DHCP snooping)
    • Practical experience in a  variety of Cisco security features and devices,such as Cisco IPS,  ASA, ISE, ACS, WLC, WCCP.
    • Practical experience in the firewalls of other vendors, including Checkpoint R77, Juniper SSG/SRX, Microsoft TMG and Linux based firewall solutions.  
    • Knowledge and practical experience in the virtualization technology of different vendors, such as Vmware esxi, Vmware vCenter, Microsoft HyperV, KVM, RHEV.
    • Strong knowledge and practical experience in Linux related skills, such as basic management in Linux, shell commands and scripts of bash, NFS, CIFS, Apache, iscsi, etc.
    • Knowledge and practical experience in Microsoft related skills, including management in Server2012/2016. Skilled in AD, DNS, IIS, storage services.
    • Demonstrated experience in F5 LTM Traffic Load-Balancer, from initialization to configuring iNodes, Virtual Server, Pool and NAT.
    Senior Network Engineer Jul 2007 to Dec 2017
    YangBang Computer Technologies SHANGHAI, CHINA
    Network engineer, and then a senior engineer, in charge of desiging, configuring and keeping whole systems for customers running properly, by maintaining a variety of devices from different vendors, such as Cisco, Juniper, Checkpoing, F5, etc. , and different OS, including Microsoft and Linux.
    Some important projects I was involved in are below: 
    a. Designing and implementing a network System For Yatong Shanghai Co.,Ltd. including routing, switching, wireless and operation systems. Cisco ISR routers (3825) and Catalyst switchs (3560 and 4500) are the main components of the routing and switching system with protocols of NAT,OSPF, VRRP and LACP, etc. Meanwhile, we provided wireless access with Cisco Access Point and Wireless Controller(WLC). Microsoft Active Directory and Group Policy was run on Server 2008 as a infrastructure service for clients. My role in this project was in charge of the part of Cisco technologies and configuration of Group Policy.  
    b. Designing and implementing network security Solutions for several business companies. We designed and kept maintaining the integrated security systems for a numuber of customers, with Cisco ASA 55XX, IPS42XX, ISE, WLC, ISR routers. We implemented IPSec VPN, traffic inspection, intrusion prevention for their network. My role in these projects was designing the whole network structure and configure the most of the key parts in it, including the configuration of Active/Active Failover between two ASAs with virtual contexts, virtual sensors on IPS, IPSec VPN or DMVPN among ASA and Routers.
    c. Implementing a  datacenter network solutions for Hanshansi Co.,Ltd.(Shanghai). We designed and maintained the data center network with Cisco, Linux and Vmware. Network structure was implemented by Cisco routers and switches with BGP as egp for external connection with MPLS VPN. The storage system was implemented by the Linux based servers, with RHEL7.x, providing IP SAN services with iSCSI protocol. Vmware Exsi version 6 and VCenter were configured for the virtualization system. My role in the project was the designing the whole structure and configuring the key parts, including BGP, PE-CE routing on ISR Routers and CSR 1000v Routers, QoS on Catalyst Swith, iSCSI storage services and the whole configuration (VCenter, iscsi iniator, vMotion, healthy monitor and backuping for ovf)  on Vmware Esxi 6.0.  
    d. Designing and implementing a security network solution for Domen technology (Shanghai). The network system was functioned by Cisco routers and switches. IPSec VPN and GRE Tunnel were configured among 3 sites of the company, with Checkpoint R77 Firewalls. In the Headquaters, we implemented a Cisco IPS 4240 with virtual sensors in order to inspect all traffic inbound and outbound.  My role in this project was designing the whole structure and configuring the key parts of it, such as zone definition, traffic rules, vpn configuration on R77 and virtual sensors, inspection policies on IPS 4240. 
    Part-time instructor Jul 2010 to Dec 2017
    Net-Vip IT Trainning Center SHANGHAI, CHINA
    Part-time Instructor on weekends leading the Courses of CCNA, CCNP routing and switching and RHCE, explaining the knowledge and skills in routing, switching , network security, linux, etc. 
    Because of this experience , I have very strong knowledge in networking technologies, such OSPF, BGP, MPLS VPN, IP Multicasting, IPv6, IPSec VPN, Linux management, etc. I have strong willing to share knowledge with others and skilled in explain complicated technologies step by step.
    Education and Training
    Bachelor of Science, Computer Science and Technology 2007 East China University of Science and Technology SHANGHAI, CHINA
    CCNA Training 2005 WithHub Trainning Center SHANGHAI, CHINA Training to become Cisco Certified Network Associate
    CCNP Training 2006 NETVIP IT Training Center SHANGHAI, CHINA Training to become Cisco Certified Network Professional
    Courses of Cisco Certified Network Professional
    CCIE Routing and Switching Training 2009 NETVIP IT Training Center SHANGHAI, CHINA Training to become Cisco Certified Internet Expert ( Routing and Switching)
    F5 LTM 2013 IT Learning Solutions SHANGHAI, CHINA Courses entitled Configuring BIG-IP LTM v11
    Cisco Certified Network Assistant (CCNA)  2005
    ​Cisco Certified Network Professional (CCNP)  2006
    Cisco Certified Internet Expert , CCIE No. 23234
    track of Routing and Switching 2009
    track of Service Provider 2009
    track of Security 2014
    Redhat Certified Engineer (RHCE) 2010
    This resume is created in 7 minutes.
    • Senior Network Engineer with 10 years experience in planning, design and implementation of Technology solutions for businesses. 
    • Wide range of experience in the Technology domain combined with proven track record for delivering the projects on time and on budget.
    • Excellent problem solving skills with keen business acumen.
    • Flexibility to fit into other project roles, having fulfilled previous roles as Technology Specialist, Research analyst, Research and Development Engineer and Systems Integrations Specialist.
    • Breaking down high level Strategic vision set by the Executive team into lower level detail for various departments with focus on construction division and operations division of the organisation. 
    • Conducting workshops to liaise with key stakeholders of the company and external clients to identify technology requirements across the organisation. Translate the outcome into road maps and alignment with the strategic vision of the organisation. 
    • Creating Technology solutions as per business requirements with a Lean start-up vision. Building MVPs to facilitate validated learning by getting feedback from key stakeholders with focus on delivery. 
    • Developing Technical Standards in compliance with Australian standards, International Standards and Regulatory bodies, for operations team to realize the organisational Strategic Vision.
    • Formulating Road maps for Technology deployment in Infrastructure domain to maximize the value of assets and minimize exposure to upcoming digital disruptive trends.


    • Experienced in technical design of IETF RFC 3031 standards based Multiprotocol Label Switching Architecture (MPLS) core network with L2VPN, L3VPN and PWE3 features to suit business requirements.
    • Fluent with ITU-T X.200 OSI partitions of communications systems into 7 abstract layers and the methodology in developing applications and business solutions as per networking standards. 
    • Experience in integration of enterprise grade PMS such as Oracle, FCSCosmo with various systems such as VisiOnline, Johnson Controls, TopHotel, Enterprise EMS like eSpace, eSight, Wireless Controllers.
    • In depth understanding of ITU-T G.984 suite of standards that define gigabit passive optical networks (GPON) for Telecommunications Access Networks.
    • In depth understanding of IEEE 802.3ah suite of Passive Optical Network deployment standards such as EPON and 10G-EPON that define Access Networks.
    • Well versed with the design of technical solutions for Enterprise grade networks that involves Data, IP Telephony, SIP trunks, Wireless mess technologies, TLS services, IPTV, VOD, mission critical transmission networks, integrating various backhaul technologies, PMS and Access control technologies.
    • Well versed with Australian Telecommunications Act and the ACMA Telecommunications standards AS/CA and AS/ACIF.
    • Deep understanding of IEEE 802.11 suite of wireless technologies, required to design wireless solutions to run mission critical networks.
    • Good understanding of IEEE 802.15.4 suite of LR-PANs sensor network standards such as ZigBee and Bluetooth for Security and Access Control solutions.
    • Good knowledge about design and deployment plans for DOCSIS 3.1 networks.
    • Good understanding of routing protocols such as RIP, OSPF and IGRP and familiar with BGP. 
    • Experience in deploying and working with Virtual Environment in Hypervisor, VMWare and Citrix.
    • Experience in design and deployment of UPS power systems and DC power systems.
    • Experience in working with various GPON, EPON and HFC access technology vendors/platforms such as Huawei,  Dasan, NEC, Alloptic, Ensemble/Wave7, Tell Labs, Ericsson, CMTS and Huawei DCCAP. 
    • Experience in working with various EMS and NMS platforms such as Huawei U2000, Dasan INAS, Alcatel AMS, Hybridon SNMP Net, Tonxing iManger, Eltek Power Suite,  Open gear Lighthouse and Centreon. 

    Professional Experience Summary
    Senior Network Engineer / Opticomm Co Pty Ltd - Perth, WA 05/2014 - Current

    • Successfully led key projects which resulted in design, documentation, implementation and handover of Enterprise grade business solutions that involves delivering large ICN networks with network features such as Triple Play Services (Internet, Telephone and SMATV), WiFi mesh networks that supports TLS and Roaming, Hotspot services, Wireless Access Controllers, IP PBX, IPTV, VOD, AV, Background Music, Multiple site SIP Trunk integration, Backhauls, Firewalls, Network Security and CCTV on budget and on time.
    • Maintaining the core MPLS network that involves working with OSPF, BGP, L2 MPLS (VPLS & VLLs), L3 MPLS VPNs.
    • Formulating strategic vision to introduce redundancy into the already existing backbone and access network infrastructure to cover for unforeseen outages and for increased resilience. 
    • Interfacing with RSPs, Developers, Clients and gathering business requirements. Formulating business solutions, POCs and implementation of the design.
    • Interfacing with various Tier 1 vendors to discuss the upcoming technologies and trends. Formulating business solutions and plans to boost the revenue.  
    • Leading a team of Engineers to Design, Commission and Handover of Open Access Networks that involves GPON, EPON, HFC and Wireless technologies.
    • Interfacing with various service providers such as Telstra, Optus and Vocus,  for backhaul services. Designing the SLAs requirements and KPIs for monitoring the backhaul services within the organisation.

    Research and Development Engineer / Opticomm Co Pty Ltd - Perth, WA 05/2012 - 04/2014

    • Troubleshooting complex network issues such as back-to-base security alarms, Aged care emergency services, lift emergency services over access networks by circumventing the traditional requirement for POTS based back-to-base alarms. This served as a major differentiation from the competitors and boosted the sales for the organisation.
    • Planned and executed the migration of core MPLS and Access networks to make way for advanced features that enables new products in line with the Management's strategic view.
    • Conducted analysis to address network congestion issues which led to introduction of Aggregated State Circuits for RSPs that boosted the company revenue.
    • Authored Strategic road maps for phase out of legacy equipment in the network and aligning the networks to the current industry trends, there by converting non-performing assets into performing assets.
    • Interfacing with Tier 1 vendors and formulating products to deliver new value added services such as Metering, LAN networks, Local and International TV channels, IPTV delivery of FTA, Intercom integration, CCTV and e-Health on the already existing Access networks. Inducting these services into the business model. 
    • Design and POC trails for IPTV delivery of Select TV, Energy Metering and local surveillance. 
    • Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.


    Network Engineer / Opticomm Co Pty Ltd - Perth, WA 05/2009 - 04/2012
    • Commissioning very first NBN Co Tasmania Pilot project. Delivering the POCs for the Open Access Networks and handing over the project. 
    • Design, commission and operate Open Access Networks for various developers.
    • Troubleshooting network issues and introducing processes and procedures to increase the network reliability.
    • Monitored multiple databases to keep track of all network operations.
    • Organized and coded all documents related to due diligence for acquisitions.
    • Provided training for network operators, RSPs, ISPs and clients.
    ICT Consultant / Titan ICT Consultants - Perth, WA 05/2007 - 04/2009
    • Part of Network design team for large projects such as PTA and Southern Railways.
    • Design and Commissioning of Cisco Unified Communications for clients.
    • Analysis of current LAN and WAN for UWA and formulating strategic plan for upgrades for UWA. Design and upgrade the existing LAN/WAN/MAN.
    • Design and deploy networks for developers as per their specific requirements. 
    Curtin University of Technology - Bentley 2006 Masters: Telecommunications and Networking
    Edith Cowan University - Mt Lawley 2007 Graduate Diploma: Computer Security
    Training and Certifications
    • Cisco Certified Network Associate
    • Certified in Cisco CVOICE
    • Trained in GPON  2nd line Operation and Maintenace
    • Trained in Cisco Certified Network Professional
    • Trained in Huawei Certified Network Associate WLAN
    • Trained in Unified Communications System
    • Trained in WLAN design principles by vendor agnostic consortium InTechnology
    • Trained in TOGAF 9
    This resume is created in 7 minutes.
    Professional Summary
    Detail-oriented Computer Technician with 15 years of high-quality technical service experience in a corporate environment for internal and external clients ranging from executives to end-users. Looking to provide exceptional customer service troubleshooting and repairing a full range of desktops, laptops, printers, scanners, servers, switches, and routers.
    • Active Directory
    • Cisco Architecture
    • Computer Networks
    • Dell Architecture
    • Documentation
    • HyperV Virtualization
    • Interpersonal Skills
    • Konica Minolta Printing Systems
    • Management Training 
    • Managing Multiple Projects Simultaneously
    • Network Cabling
    • PowerSchool
    • PowerShell
    • Server Architecture
    • SQL Database Systems
    • Storage Architecture
    • Team Player
    • Windows OS 
    • Windows Server OS
    • VMWare Virtualization
    • Xerox Printing Systems
    Work History
    Senior Network Engineer, 12/2002 to Current
    Sacred Heart Southern Missions 6050 Highway 161 North, Walls, MS 38680
    • Setup and maintained configurations on Cisco routers using terminal interface with Putty using Cisco IOS to connect to ISP and VPN locations in Southaven, Holly Springs, Hernando, Olive Branch, and Tunica, MS.
    • Setup and maintained interfaces on Cisco Catalyst switches using terminal interface with Putty using Cisco IOS to run a separate VLAN to handle Aruba IAP-204 wireless traffic at Southaven, MS location.
    • Setup and maintained configurations on Cisco ASA firewalls using terminal interface with Putty using Cisco IOS at VPN locations in northern Mississippi to connect to administrative office.
    • Setup and maintained VMWare and HyperV virtualization at administrative office in dropping server count and reducing hardware and power costs.
    • Maintained and upgraded Active Directory, Exchange, Dynamics, and Symantec Endpoint systems.
    • Developed and maintained school administrative system.
    • Oversaw implementation of application developments.
    • Identified and corrected performance issues with server and workstation infrastructure.
    • Oversaw the daily performance of computer systems.
    • Ensured proper installation of cables, operating systems and software.
    • Referred major hardware and software problems and defective products to vendors or technicians for service.
    • Trained users in the proper use of hardware or software.
    • Created and maintained databases, network accounts and programs for specific department needs.
    • Provided after-hours support for applications and project efforts when needed.
    • Implemented and administered advanced Microsoft technologies.
    • Implemented new services into production.
    • Collaborated with other offices and territories to plan and implement new technology.
    Consultant, 05/1999 to 12/2002
    Spaulding Consulting 3535 Cornwall Cove, Horn Lake, MS 38637
    • Diagnosed and repaired various engineering systems.
    • Ensured proper installation of cables, operating systems and software on servers and workstations.
    • Implemented new engineering services into production.
    Bachelor of Science: Electrical Engineering Technology, University of Memphis - 3720 Alumni Ave, Memphis, TN 38152
    • MCTS, Windows 7 Configuration
    • MCPS, Microsoft Certified Professional
    • MCSA, Windows Server 2012