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Summary of qualifications
* Creative, proactive, and accomplished IT professional with over nineteen years of experience in the airline industry - Above and Below the wing operations.
* Versatile Engineer with vast knowledge of Enterprise Project Lifecycle methodology. Expert in product development, release planning, change management and product strategy.
* Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
* Proven ability to devise, implement, and manage a mobile operations environment and MDM program, while juggling networking, and systems administration duties. 
* Hardworking, highly motivated, high-performing individual with strong analytical and problem solving skills, "can-do" attitude, and ability to work in a diverse team environment.
* Excellent technical and non-technical communication skills. Fosters open communication by encouraging the expression of ideas and opinions. 
Experience
Senior Systems Engineer 12/2010 to Current Delta Air Lines Atlanta, GA
  • Below the wing operations SME and primary IT contact for domestic/international stations, on-site and remote support.
  • RFID project engineer, from POC with various vendors all the way to implementation: development, testing, deployment, software/firmware updates, field training (IT field ops, GSE, and station leaders) and overall support of the RFID at 84 stations - fixed (pier/claim) readers, handheld readers, and belt loader readers.
  • Top escalation engineer responsible for making sure coverage and data throughput are adequate at all our stations worldwide: Delta proprietary Wi-Fi standards 802.11a/b/g/n and various carrier's (AT&T, Sprint, T-Mobile, Verizon) 3G/4G/LTE - work directly with their RF/RAN engineers to deliver the best radio frequency spectrum available.
  • Represents Mobility Infrastructure Services on various IT projects and business initiatives.
  • Member of the R&D team which includes meeting with various vendors (device OEMs, software providers), attending conventions/conferences, evaluation and selection process of the next generation mobile devices/wearable. Provide engineering and testing of future mobile infrastructure solutions.
  • SOTI mobile device management (MDM) configuration, administration, and support of large scale global enterprise mobility ecosystem.
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    Senior Integration Engineer 09/1999 to 12/2010 Delta Technology / Delta Air Lines Atlanta, GA
    • SME and top level technical escalation point for all Above the wing client/server and hardware/software issues from lab design, creation, and testing all the way to production implementation and deployment.
    • Responsible for daily administrative tasks and projects which included technical support, creating reports, monitoring service levels, interface for customer services issues.
    • Managed software system development and integration projects through all phases of project life cycle - development, testing, implementation, deployment, and post-production support (on-call and on-site) of all 13 ACS Suites and 28 applications. 
    • Created installshield msi's and batch scripts for installation packages, LDAP entries (components, association, attributes), RET components and streams, and maintenance of the ClearCase vobs. 
    • Successfully migrated all the ATW machines from WinNT to WinXP which included software/hardware certification, testing, deployment, and provided user training - "Red Shirt" duties.
    Technical Consultant 02/1998 to 09/1999 Delta Staffing Services Atlanta, GA
    • Administered NT user accounts and provided technical support to end-users with a 100% customer satisfaction rating.
    • Performed scheduled maintenance and backups on enterprise production NT servers.
    • Responsible for resolving trouble calls concerning MS OS, Exchange, and all approved applications.
    • Ensure platforms/system conform to established enterprise standards.
    Network Engineer 01/1997 to 06/1997 United Coconut Planters Bank Makati, Philippines
    • Led the team through renewal of regional branches - PC/LAN achieved ahead of schedule.
    • Installed, maintained, and upgraded systems running Windows 95/NT/Server.
    • Instrumental in the planning, implementation of LAN/WAN hardware and software applications, which led to successful deployments and near zero customer downtime.
    Manager / Co-Owner 06/1994 to 12/1996 Laser Tek Systems Quezon City, Philippines
    • Hired and trained four new PC technicians.
    • Negotiated with vendors to obtain satisfactory hardware and software at a reasonable cost.
    • Build, installation and configuration of PC (hard drives, modems, memory, network, video, sound cards, motherboards) and provided technical support.
    ​​
    Education
    Bachelor of Science: Computer Engineering AMA Computer University Quezon City, Philippines
    This resume is created in 7 minutes.
    Summary
    Versatile Network Engineer focused on process development and improvement, and the IT design and delivery life cycle.
    Highlights
    • Network configuration and support
    • Desktop and laptop expert
    • VoIP knowledge
    • Wireless security specialist
    • IT security policies
    • SDWAN
    • Networked applications
    • Strong communication skills
    • Leadership
    • Working independently
    • System administration
    • SMB Network design and Security
    Accomplishments
    Developed deployment procedures detailing how to convert over 800 non-standard remote sites to new standardized SDWAN solution with a 90% first time success rate. 
     
    Established and lead a training program that enabled newly hired consultants to successfully function as Remote Call Engineers for new equipment installations in as little as one week, reducing previous training times by up to six weeks.
     
    Served as a Network Security Engineer for over 20 small businesses, providing secure network solutions taylered to each costumers needs.
    Experience
    11/2015 to Current
    Network Engineer Koch Business Solutions, LP － Reno, Nv
    Designed, configured, and installed customer focused IT solutions to aid in value creation while minimizing cost, both resources and downtime, for remote and onsite delivery.
     
    eveloped processes and training 
    This resume is created in 7 minutes.
    Professional Summary
    Dedicated information technology professional with 24 years of diverse business and computer related experience.  Seeking a long-term position with a solid organization who will benefit from as well as nurture my skills.
    Skills

    Working with shifting priorities

    Managing multiple projects simultaneously

    MS SQL Server

    MS Windows workstation and server

    MS SQL SSRS and SSIS

    Computer Networking

    General C# / JavaScript / VBScript

    Project Management
    Work History
    Regional IS and Development Manager, 10/2007 to Current
    Altice USA – College Station, TX
    • Prioritize software development projects which originate from many departments
    • Heavy SQL Server, SSIS and Reporting Services development, turning data into actionable information in dashboards and reports
    • Occasional C#, JavaScript, VBScript, web / application development
    • Strong focus on automating processes whenever possible, giving back hours and efficiency to all departments
    • Manager of the Development team
    • Retained all Regional IS Manager duties listed below
    Regional IS Manager, 05/2006 to 10/2007
    Altice USA – College Station, TX
    • Manager of the Desktop Support team, supporting approximately 175 end users
    • Manager of the Server/Network Admin team, supporting approximately 30 physical and virtual servers and network hardware across 11 states and 200+ locations
    • Create annual capex budgets to cover growth and hardware lifecycles
    • Manage major projects such as billing system migrations, integrations from mergers, facilities changes (generator and datacenter AC installations)
    • Escalation point for end user support as needed
    Senior Network Engineer, 02/2004 to 05/2006
    Altice USA – College Station, TX
    • Configured, deployed, and maintained the Cisco firewalls, switches, and routers in our division
    • Managed a wide spectrum of connectivity options ranging from dial-up to direct fiber connections, continually on the lookout for the best options available in each location
    • Maintained critical network connections to our satellite uplink provider which we utilized for multicast content distribution across the country
    • Escalation point for end user network issues across the country
    Server Administrator, 03/1999 to 02/2004
    Altice USA – College Station, TX
    • Configured, deployed, and maintained the Windows server hardware in our division
    • Shared in the maintenance and upkeep of our IBM AS/400 midrange server hardware
    • Maintained and grew our network infrastructure
    • Provided end user desktop support
    Operations Manager, 01/1997 to 03/1999
    Computer Access – College Station, TX
    • Managed the team who built, loaded, and tested custom PC desktops
    • Responsible for all purchasing for the retail store front as well as the backroom, maintaining inventory of in-demand products
    • Designed the weekly full page newspaper ad and the specials that we promoted
    • Responsible for our in-house network, servers, and billing application
    Network Engineer, 06/1995 to 01/1997
    Computer Access – College Station, TX
    • Worked with small business customers to determine their networking needs
    • Designed, installed, and maintained Novell and Windows NT computer networks
    Shipping and Receiving Clerk, 09/1994 to 06/1995
    Computer Access – College Station, TX
    • Processed all incoming and outgoing shipments
    • Managed inventory
    Returned Merchandise Tech, 12/1993 to 09/1994
    Computer Access – College Station
    • Tested all hardware that was returned to the store as defective
    • Returned and tracked defective hardware to vendors
    Education
    Coursework emphasis on computer science and engineering: Texas A&M - College Station
    This resume is created in 7 minutes.
    Summary

    Director of Network Services with 35+ years of achievement delivering IT-empowered solutions that optimize performance and efficiency.   Blend of hands-on technical expertise and strong business acumen, with ability to serve as vital bridge between business and IT.  Record of leading the architecture, design, and administration of high-performing networks supporting business operations globally. Proven ability to deliver innovative solutions that streamline operations, capture savings, increase capability, and accelerate growth. Trusted business partner who can who can translate the needs of senior executives into value-added IT solutions. Strong organizational leader who has built and coached cross-functional teams.
    Skills
     
    • Infrastructure Architecture
    • Network Engineering 
    • Network Administration 
    • IT Leadership 
    • Datacenter Management 
    • Technology Architecture 
    • Cloud Technologies 
    • PCI Compliance

    •  Network Security – Information & DataSecurity 
    • LAN/WANNetworks VoIP & Telephony 
    • Routers/Switches
    • Network Load Balancing 
    • Vendor Management 
    • Team Leadership
    • WiFi
    Experience
    Director of Network Services Jun 2014 to Dec 2016
         PVH Corp － Bridgewater, NJ

    • Developed and implemented network design improvements to increase security, availability and reliability for 24/7 operations to support global community.
    • Completed company-wide LAN upgrade which improved availability for critical systems. Implemented MPLS network upgraded to Ethernet circuits and Fiber Ring networks for better user experience and productivity.  Redesigned architecture and expanded wireless.
    • Design and implemented core network infrastructure to support new capabilities and mobile applications.
    • Worked with business partners and successfully rolled out Cisco Unified Communications corporate wide.
    •  IT governance in infrastructure design, transition and operations.
    •  Drove infrastructure strategy and roadmaps aligned with industry best practices and emerging technologies.
    •  Established stakeholder relationships to ensure alignment and visibility to IT investments.
    •  Financial accountability. Managed operating and project budgets. Business case development.
    •  Contract negotiations with strategic suppliers. Oversight of SLAs to ensure quality.
    •  Developed employee leadership competencies through coaching, mentoring and stretch goals. 
    • Ensured most efficient use of $6M+ CapEX budget, maximizing the ROI of IT investments; reduced $1M in telecommunications costs through management of global provisioning teams
    • Responsible for a team of 21 network professionals.
    Network Services Infrastructure Manager Jun 2011 to May 2014
         PVH Corp － Bridgewater, NJ
    • Ensured Service Level Agreements (SLA's) were met.
    • Ensured capacity and resource planning were performed according to specifications. 
    • Monitored vendor systems performance.
    • Translating, recommending, and planning network/systems hardware, systems management software and architecture.
    • Approved and modified technical designs and architectures by reviewing end-user, topology, physical, security, performance and interoperability requirements.
    • Analyzed and designed security procedures, as well as ensuring overall security.
    • Research and developing new technologies for the organization.
    • Ensured that planned testing activities are performed, technical criteria are met, and disaster recovery testing was successfully implemented.
    • Directed the assessment of network/systems service performance risks, and designing contingency plans.
    • Lead the development of enterprise architecture and related technology standards.
    • Large-scale global infrastructure integrations. Coordination across technology domains to ensure identity, directory and collaboration service transitions occur with little to no business disruption. 
    Network Engineer II Jun 2007 to May 2011
         PVH Corp － Bridgewater, NJ
    • Provided Tier III support for related issues directed from the Help Desk or from the business.
    • Configuring and maintaining network/systems for the enterprise network. Planning, updating, and validating configuration information.  Providing technical assistance to less experienced personnel when necessary.
    • Researching, analyzing, and implementing solutions for recurring Help Desk events.
    • Reviewing the enterprise infrastructure to ensure that client expectations are met.
    • Researching solutions for service improvements.
    • Identified and performed user network/system configurations.
    • Ensured the control and reliability of all network systems and environments.
    • Coached and mentored less experienced personnel in complex areas of expertise.
    Network Engineer I Jun 2003 to May 2007
         PVH Corp － Bridgewater, NJ
    Sr. Network Specialist Jan 2001 to May 2003
         PVH Corp － Bridgewater, NJ
    Network Specialist Jun 1997 to Jan 2001
         PVH Corp － Bridgewater, NJ
    Tech Support Specialist Jun 1992 to May 1997
         PVH Corp. － Bridgewater, NJ
    Computer Operations Supervisor Jun 1989 to May 1992
         PVH Corp. － Piscataway, NJ
    Lead Computer Operator Jun 1984 to May 1989
         PVH Corp. － Bridgewater, NJ
    Computer Operator Feb 1982 to May 1984
         PVH Corp. － Piscataway, NJ
    Print Operator (Swamper) Jul 1981 to Jan 1982
         PVH Corp. － Piscataway, NJ
    Education and Training
    Architecture College of Staten Island － Staten Island, NY, USA

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